What is the official website of the payment service?
The official website of Progressive Credit Union payment service is https://progressivecu.ie
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contact details are available on the Progressive Credit Union "Contact Us" page at progressivecu.ie/about-us/contact-us.
What is the hotline phone number?
The main customer service phone number is +353 1 8411348.
Is there a toll-free support number?
There is no publicly available information indicating a toll-free support number for Progressive Credit Union.
What is the email address for technical support?
The general email contact is [email protected], but no specific technical support email address is listed.
Are there separate emails for different types of inquiries?
There is no verified data on specialized email addresses for different departments; usually, credit unions handle inquiries through a general contact email or contact form.
Where can I find the online chat support?
Progressive Credit Union website does not explicitly mention online chat support availability.
Does the chat support work 24/7?
Since no official chat support is confirmed, 24/7 availability is not applicable.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information about messenger support like Telegram or WhatsApp.
What are the support working hours?
Customer support is available Monday to Friday from 9:30 AM to 5:00 PM, and Saturday from 9:30 AM to 12:30 PM.
Does support work on weekends and holidays?
Support is available on Saturdays during the morning hours but limited or not available on public holidays.
Are there regional offices for in-person visits?
Yes, Progressive Credit Union has multiple physical office locations for in-person visits.
Where are the physical offices located?
Offices are located in Balbriggan, Baldoyle, East Wall, Rush, Swords River Valley, The Victory, Fairview, all in Ireland.
Can I schedule a personal meeting?
Information on scheduling personal meetings is not explicitly provided, but visits and in-person support are available at office locations.
Are there representatives in different countries?
There is no information indicating representative offices outside Ireland.
In which languages is support available?
Support is primarily available in English, consistent with service operations in Ireland.
How quickly does support respond to requests?
Typical response times are not publicly disclosed; generally, phone and email inquiries are handled within business hours.
Is there a priority system for VIP clients?
No publicly available information specifies VIP client priority support.
Can I request a callback?
Callback services are not confirmed to be available.
When was the payment service founded?
Progressive Credit Union has been operating for over 45 years.
Who is the founder and owner of the service?
Specific founders are not publicly listed; ownership lies collectively with members as a credit union.
In which country is the company registered?
The company is registered and regulated in Ireland.
What is the development history of the payment service?
Progressive Credit Union evolved with services like current accounts, contactless payments using Google Pay, and online banking over recent years.
Have there been major updates or rebranding?
No major rebranding is reported; however, continuous updates for digital banking and contactless payment acceptance have been implemented.
Who sits on the company's board of directors?
Specific details about board members are not publicly disclosed.
Are there investors or partners in the service?
No external investors are identified; credit unions are typically member-owned and not investor-driven.
Does the company participate in stock trading?
Progressive Credit Union is not publicly traded.
What is the company's market capitalization?
Not applicable (private member-owned institution).
Are there subsidiary companies or branches?
Several branch offices within Ireland serve members; no subsidiary companies are noted.
What licenses does the payment service have?
Progressive Credit Union is regulated by the Central Bank of Ireland and authorized to offer current account and payment services.
In which jurisdictions does the service operate officially?
Progressive Credit Union operates officially in Ireland.
Are there licenses for cryptocurrency operations?
There is no indication Progressive Credit Union holds cryptocurrency-related licenses.
Does the service comply with AML/KYC requirements?
Yes, it complies with standard anti-money laundering and know-your-customer regulatory requirements as required by Irish law.
Are there security certificates (PCI DSS, etc.)?
The credit union’s systems are ISO/IEC 27001 certified for information security management.
Has the service undergone security audits?
Yes, it undergoes annual surveillance audits to maintain ISO 27001 certification.
Is there insurance for client funds?
Members' savings up to €100,000 are covered by the Deposit Guarantee Scheme, and funds have fidelity bonding and life savings insurance.
Which international standards does it comply with?
ISO/IEC 27001 for information security is confirmed; other typical financial regulatory standards apply.
Have there been any regulatory fines or violations?
No publicly available information on regulatory fines or violations.
Where can I find real reviews about the service?
Reviews can be sought on local Irish financial forums or consumer feedback sites related to credit unions.
What are the main user complaints?
Some user concerns include account savings caps and occasional transaction limits.
What do users most often praise the service for?
Users appreciate transparency, friendly service, and the convenience of modern contactless payment options.
Are there issues with fund withdrawals?
No widespread withdrawal issues reported; standard daily withdrawal limits apply.
Is the interface convenient according to users?
Online and mobile banking interfaces are reported as reasonably convenient and user-friendly.
Are clients satisfied with transaction speed?
Transactions, including contactless payments, are processed promptly and are generally satisfactory.
Do users recommend this service?
The credit union has a positive recommendation rate among local members.
How do experts assess the service's reliability?
Experts view Progressive Credit Union as a stable and trusted financial institution in Ireland.
Are there industry awards and recognitions?
ISO 27001 certification and other compliance attest to recognized information security standards.
Does the service participate in payment system rankings?
No specific participation in global payment system rankings noted.
Are there recommendations from financial regulators?
The Central Bank of Ireland regulates and approves the service for financial operations.
What reputation does the service have among partners?
Progressive Credit Union is well-regarded within the Irish credit union network.
How do they evaluate solution innovation?
The integration of contactless payments and digital wallets is seen as progressive among credit unions.
Are there quality service certificates?
ISO 27001 certification is a key quality assurance certificate held.
Does the company participate in industry conferences?
No specific data on conference participation is available.
How does the service position itself in the market?
It positions as a trusted, community-focused credit union offering convenient, secure current accounts and modern payment methods.
Which fiat currencies does the service support?
The service supports the Euro (€) as the primary fiat currency.
Are cryptocurrencies supported? Which ones specifically?
There is no support or trading of cryptocurrencies.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token exists.
Can currencies be converted within the service?
Currency conversion services are not indicated.
What exchange rates are used for conversion?
Not applicable as only Euro is supported.
How often are exchange rates updated?
Not applicable.
Are stablecoins supported?
No stablecoin support.
Can exotic currencies be handled?
No exotic currency handling available.
Are there currency restrictions in different countries?
The service operates with Euro only in Ireland; cross-border restrictions would apply accordingly.
What types of transfers does the service support?
The service supports account transfers, standing orders, electronic fund transfers, and contactless card payments.
Can transfers be made between service users?
Peer-to-peer transfers within the system are supported.
Are transfers to bank cards supported?
Transfers to bank cards are not specifically mentioned.
Can money be transferred to bank accounts?
Transfers to other bank accounts via EFT are supported.
Is bill payment available?
Yes, bill payment services are supported online.
Are recurring payments supported?
Standing orders and recurring payments can be set up.
Can automatic transfers be set up?
Yes, automated transfers are supported through standing orders.
Is payment scheduling available?
Payment scheduling via online banking is available.
Are group payments supported?
No specific feature for group payments noted.
Can payment links be created?
No information on payment link generation available.
What are the minimum transaction amounts in the service?
Specific minimum transaction amounts are not publicly detailed.
What are the maximum amounts that can be transferred?
The maximum daily online withdrawal limit is €20,000, with other transfer limits as per account terms.
Are there daily limits on operations?
Yes, daily transaction caps apply to withdrawals and transfers.
What monthly and annual limits are in effect?
Savings cap is €15,000 maximum balance; monthly lodgement limits also apply.
Can limits be increased? How?
Limit increases may be possible subject to credit union approval after member request.
Do limits differ for verified users?
Verified members typically have higher transaction limits.
Are there restrictions for new accounts?
New account restrictions include lower initial limits pending verification.
Do special limits apply in different countries?
Operations are primarily within Ireland; local laws apply.
Can operations be temporarily blocked?
Accounts and transactions can be temporarily blocked for security or compliance reasons.
Are there limits on the number of daily operations?
Limits on transaction frequency and amounts apply to comply with regulations.
What are the minimum amounts for account funding?
No specific minimum funding amounts publicly mentioned.
What methods of funding are supported?
Funding is possible by cash, cheque, bank transfer, and salary lodgement.
Are there fees for funding?
Generally, no fees for depositing funds; some specific methods may incur charges.
What are the minimum funding amounts?
Not publicly disclosed as a strict policy.
How quickly are funds credited when funding?
Funds via bank transfer or salary lodgement are credited typically within the same or next business day.
How can money be withdrawn from the system?
Withdrawals can be made via ATM, branch cash withdrawal, cheque, or electronic transfer.
Are there fees for fund withdrawal?
Some withdrawal methods may incur fees, detailed in Fees & Charges documentation.
How long does withdrawal take?
Electronic withdrawals usually process within one business day.
What withdrawal limits are set?
Daily and transaction limits apply to withdrawals; max daily withdrawal online is €20,000.
How quickly are funds credited when funding with a card?
Card funding is mainly for spending; specifics on card-to-account funding are not detailed.
How long does a bank transfer take?
Bank transfers usually complete within 1-2 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Internal transfers within the credit union are typically instant or near-instant.
Are there delays when funding on weekends?
Weekend funding may be delayed as banking system processing is limited.
Do holidays affect funding speed?
Public holidays can delay processing times for transfers and withdrawals.
Can crediting be accelerated for a fee?
No official express funding services for faster crediting are noted.
What determines the speed of funding processing?
Funding speed depends on payment method, banking clearing times, and operational hours.
Are there notifications about funding status?
Members generally receive notifications about transaction status via online banking or SMS.
What to do if funding takes too long?
Contact customer support promptly to investigate delayed funding issues.
How quickly are withdrawal requests processed?
Withdrawals are processed usually within one business day.
How long does card withdrawal take?
Card ATM withdrawals are instant subject to ATM network availability.
How quickly do bank transfers arrive?
Bank transfers typically arrive in 1-2 business days.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Weekend withdrawals via banking systems may be delayed.
Do holidays affect withdrawal speed?
Holiday schedules affect withdrawal processing time.
Can withdrawal be accelerated for an additional fee?
No express withdrawal options are specified.
What determines withdrawal processing time?
Processing time depends on banking hours, payment method, and compliance checks.
Are there notifications about withdrawal status?
Withdrawal status updates are typically provided via online banking.
Can a withdrawal request be canceled?
Cancellation depends on processing stage; early requests may be canceled on member inquiry.
How to register with the payment service?
Registration is done online or in branch with personal identification; digital onboarding is available.
What data is needed to create an account?
Required data includes personal ID, proof of address, date of birth, and contact details.
Can registration be done without email?
Email is generally required for account setup and communication.
Is phone confirmation required during registration?
Phone verification may be required for security during registration.
Are there age restrictions for registration?
Minimum age for membership is typically 16 years in line with Irish credit union rules.
Can a corporate account be created?
Corporate or business accounts may be available subject to inquiry.
Is it required to provide real data?
Yes, real and verified personal data is required to comply with regulatory KYC requirements.
Are there country restrictions for registration?
Registration restricted to residents within the credit union’s service area in Ireland.
How long does account activation take?
Activation usually occurs within 24-48 hours following verification.
What verification levels exist?
Verification levels include basic and enhanced identification processes.
What documents are required for basic verification?
Basic verification requires government-issued photo ID and proof of address.
Are documents needed for full verification?
Enhanced verification may need additional proof such as income or source of funds.
Are digital copies of documents accepted?
Digital copies of documents are accepted via secure online channels.
How long does the verification procedure take?
Verification typically completes within 1-3 business days.
Can the service be used without verification?
Unverified accounts have limited functionality and low transaction limits.
What restrictions apply to unverified users?
Unverified users face transaction limits and inability to access full service features.
Is address confirmation required?
Yes, address verification is mandatory as part of KYC.
Is a selfie with documents required?
Photo verification with a selfie holding documents may be required for digital verification.
How often do documents need to be updated?
Documents need updating periodically, often every few years or if changes occur.
What encryption technologies does the service use?
The service employs modern encryption standards consistent with ISO 27001-security protocols.
Is two-factor authentication supported?
2FA is supported for online and mobile access for enhanced security.
Are there SMS confirmations for operations?
SMS confirmations are used for transaction alerts and authentication.
Is biometric authentication supported?
Biometric authentication is supported in mobile applications where available.
Is blockchain technology used?
No direct blockchain technology use is indicated.
Is there a multi-level security system?
Yes, multi-layer security includes encryption, 2FA, and continuous monitoring.
How is user personal data protected?
User data is protected by strict privacy policies and adherence to GDPR.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Services implement standard protections against denial-of-service attacks.
Are regular security audits conducted?
Annual security audits including ISO 27001 surveillance audits are conducted.
What anti-phishing protection measures are provided?
Anti-phishing training and monitoring are implemented to protect users.
Is there a suspicious activity detection system?
The service uses fraud detection systems to monitor suspicious transactions.
How does the service combat money laundering?
It employs AML monitoring, transaction screening, and KYC requirements.
Is there blocking of suspicious accounts?
Suspicious accounts can be blocked pending investigation.
What to do when fraud is detected?
Report immediately to customer support for investigation and resolution.
How to report suspicious activity?
Use official contact channels to report suspicious transactions or behavior.
Is there compensation for damage from fraudsters?
Compensation policies depend on terms and regulatory frameworks; credit unions typically have some member protection.
What user rights exist for disputed transactions?
Users have rights to dispute unauthorized transactions per Irish consumer protection law.
How to dispute account blocking?
Appeals can be made by contacting customer support or the governing board.
Is there insurance against cyber attacks?
Specific cyber insurance is not publicly disclosed.
What fees does the service charge for transfers?
Transfer fees are typically low or none for internal transfers; external fees vary.
Are there fees for account funding?
Usually no fees for typical account funding methods.
Are fees charged for fund withdrawal?
Some withdrawal methods may incur small fees, detailed in account terms.
Are there fees for currency conversion?
Currency conversion fees are generally not applicable as service deals in Euro.
Are there fees for account inactivity?
Some credit unions charge nominal inactivity fees; specific policy not disclosed here.
Are there account maintenance fees?
A monthly maintenance fee of €4.00 applies to the current account.
Are fees charged for operation cancellation?
Fees for transaction cancellation are uncommon but possible; no specific info publicly.
Are there fees for expedited operations?
No explicit fees for expedited services detailed.
Are there hidden fees?
The credit union states transparent fees; members should review fee schedules.
How are fees calculated for large amounts?
Fees may be proportional or fixed; specific fee schedule available on request.
Are there different tariff plans in the service?
Service fees appear standardized; no tiered tariff plans detailed.
What advantages does VIP status provide?
No public information on VIP status or privileges.
How to get preferential conditions?
Preferential terms are usually negotiated for larger or longstanding members.
Are there free operations per month?
Free transaction allowances may exist; details not specified.
Are there discounts for active users?
No public data on activity-based discounts.
Are there corporate tariffs?
Business account tariffs are subject to inquiry.
Can individual conditions be obtained?
Custom terms may be available on request.
Do promotional codes work for fee reduction?
No information on promotional code use.
Are there cashback programs?
No cashback programs mentioned.
Are there discounts for transaction volumes?
Volume discounting not specified.
Is there an official mobile application?
Yes, Progressive Credit Union offers an official mobile app.
On which platforms is the application available?
The app is available on Android and iOS platforms.
What functions are available in the mobile application?
Mobile app features include account management, transaction tracking, and bill payments.
Does functionality differ from the web version?
Core functions are available on both, but mobile apps offer enhanced convenience on the go.
Is Touch ID/Face ID supported?
Biometric authentication like Touch ID and Face ID is supported in the mobile app.
Can the application work offline?
The app requires internet connectivity; offline usage is not supported.
Are there push notifications about operations?
Push notifications for account activity are available.
Is dark theme supported?
No official mention of dark mode support.
How often is the mobile application updated?
The app is regularly updated to maintain security and add features.
Are there beta versions of the application?
No information on beta releases.
Is the web interface of the service convenient?
The web platform is described as user-friendly and accessible.
Is responsive design supported?
The website supports responsive mobile-friendly design.
In which languages is the interface available?
Interface is primarily in English.
Is there a night mode for the website?
Night mode on the website is not indicated.
Are hotkeys supported?
No information about keyboard shortcuts.
Can data be exported?
Data export options may be available through online banking.
Is there an API for developers?
No public developer API is provided.
Is integration with other services supported?
Integration with standard banking networks and payment systems is supported.
How often is the web interface updated?
Web updates are made periodically, aligned with service improvements.
Are there virtual cards in the service?
No mention of virtual card issuance.
Can disposable cards be created?
No indication of disposable card options.
Is multi-currency account functionality supported?
The service offers Euro accounts only; no multi-currency support.
Are there investment products?
Investment products are not offered by the credit union.
Can interest be earned on balance?
Some savings products may earn interest, but current accounts typically do not.
Are there credit products?
Credit union provides loan and overdraft facilities to members.
Is P2P trading supported?
No peer-to-peer trading of securities or crypto is supported.
Can cryptocurrencies be bought/sold?
No cryptocurrency buying or selling is available.
Is there acquiring for business?
Merchant acquiring services are not detailed.
Are mass payouts supported?
No information about bulk payment services.
Is there a loyalty program in the service?
There is no publicly available loyalty program.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Not available.
Are there referral programs?
No public referral program detailed.
What privileges do VIP clients have?
Not publicly detailed.
Are there seasonal promotions and offers?
No public seasonal promotions detailed.
Can premium status be obtained?
No premium account upgrade programs indicated.
Are there partner discounts?
No partner discounts noted.
Are there corporate loyalty programs?
No corporate loyalty programs detailed.
Does the service allow operations with online casinos?
No specific policy on online casino transactions is published.
Are there restrictions on gambling transactions?
Credit unions typically restrict or monitor gambling-related payments to comply with regulations.
Can accounts be blocked for casino play?
Accounts can be blocked if suspicious gambling transactions occur.
How does the service view gambling?
Gambling transactions are generally closely monitored to prevent financial risks.
Are there special conditions for gambling?
No specific gambling terms public.
Are casino transactions tracked?
Transactions related to gambling are subject to monitoring and regulatory compliance.
Can operations with gambling sites be hidden?
Transaction transparency is maintained; hiding is not allowed.
Are there notifications about gambling expenses?
Specific gambling expense alerts are not confirmed.
Are there special fees for gambling operations?
No designated fees for gambling transactions.
Can limits be set on gambling?
Spending controls may be applied in general but no special gambling limits public.
Is there a self-exclusion function?
Self-exclusion tools for gambling are generally not provided by the credit union.
Can access to gambling sites be restricted?
Access restrictions are not within the credit union’s service scope.
Is gambling expense control supported?
Not specifically supported.
Are there notifications about limit exceedance?
Members receive alerts for exceeding account limits in general terms.
Can operations with casinos be blocked?
Yes, suspicious activities can lead to blocking.
Is there gambling expense statistics?
No specific gambling reports available.
Is a "cooling-off period" supported?
General cooling-off periods exist but not specifically for gambling.
Can help be obtained for gambling addiction?
External support resources may be recommended but not provided directly.
Is there partnership with player assistance organizations?
No public partnerships listed.
How to set up gambling expense notifications?
No specific setup instructions available.
Which online casinos accept this payment method?
Not publicly known.
Are there exclusive partnerships with specific casinos?
None known.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
Not applicable.
Are there geographic restrictions for casino usage?
Service is Ireland-focused; geographic casino restrictions apply by law.
How do casino operators typically process transactions from this method?
Not applicable.
Are there typical processing times when used with casinos?
Not applicable.
Do casinos usually charge additional fees for this method?
Not applicable.
Are there any known compatibility issues with major casino platforms?
Not applicable.