What is the official website of the payment service?
https://www.providusbank.com
https://www.providusbank.com
Visit the Contact Us page on the official website or footer section for customer support phone and email information.
+234-700-777-7777
Most banks in Nigeria offer toll-free numbers, typically for ATM and card issues, check the website or customer care for current details.
Some banks provide dedicated emails for complaints, card-related issues, and business banking; check official contact listings for specific addresses.
Online chat is usually accessible on the banking website homepage or via mobile app; check for a "chat" or "help" widget.
Many banks aim to offer 24/7 chat support, but hours may vary; check the website or app for specific operating hours and availability.
Banks often provide WhatsApp numbers for support; check Providus Bank's website or official social media pages for messenger contact details.
Standard support hours are 8:00–17:00 WAT on weekdays, with limited availability on Saturdays; some options may operate outside these times.
Weekend and holiday support is generally limited, with some channels offering reduced hours or emergency support for critical issues.
Many Nigerian banks operate regional and branch offices that accept in-person visits during business hours.
Head Office: 66, Kofo Abayomi Street, Victoria Island, Lagos, Nigeria; branches across Nigeria are listed on the website.
Banks usually allow clients to schedule meetings via phone, email, or online forms; availability depends on office hours and staff schedules.
Most Nigerian banks operate only within Nigeria, but may have correspondent banking partners abroad for international services.
Support is provided in English, and some customer-facing staff may assist in major Nigerian languages upon request.
Response times vary by channel; phone support often responds within minutes, email within 24 hours, and chat within real-time or shortly thereafter.
VIP and premium clients often receive priority support through dedicated lines, relationship managers, or special service desks.
Callback requests can typically be made via the website, app, or call center with follow-up expected during working hours.
Providus Bank was founded in 2016.
Providus Bank is owned by Nigerian investors; details of founder or major shareholders are given in regulatory filings and annual reports.
Nigeria
Providus Bank received a commercial banking license in 2016, has expanded digital services, branch network, and business banking since its launch.
No major public rebranding, but regular updates to digital banking, service offerings, and technology infrastructure have been noted.
Board members include high-level Nigerian business professionals and bankers; their profiles are listed on the bank’s website and annual reports.
Investment partners are largely Nigerian individuals and institutional investors; Providus Bank collaborates with fintech firms and payment partners.
Providus Bank is privately held and not listed on the Nigerian Stock Exchange.
As a privately owned bank, market capitalization is not publicly available.
Providus Bank operates multiple branches across Nigeria, but information on subsidiaries is not specifically listed.
Licensed by the Central Bank of Nigeria as a commercial bank, authorizing full banking and payment services.
Providus Bank operates within Nigeria and is authorized for Nigerian domestic financial services.
Nigerian banks do not currently hold licenses for cryptocurrency operations due to regulatory restrictions.
Yes, compliance with CBN-mandated AML/KYC policies is required and actively enforced.
Leading banks aim for PCI DSS compliance for card processing, and adhere to security standards for online operations.
Security audits are conducted periodically by accredited firms to ensure data and system integrity.
Client deposits are insured under Nigeria Deposit Insurance Corporation (NDIC).
Banks comply with ISO, PCI DSS, CBN regulatory standards, and sometimes SWIFT and AML/KYC global frameworks.
Major banks in Nigeria occasionally face fines for compliance breaches; Providus Bank’s specific penalty history is not widely published.
Find reviews on Google, Apple App Store, Play Store, financial news sites, and Nigerian consumer forums.
Common complaints include network downtimes, delayed transfers, ATM issues, and sometimes slow customer support responses.
Users frequently praise business banking services, personalized relationship management, and efficient account opening processes.
Withdrawals can sometimes be delayed due to technical issues or network downtimes, especially during periods of high transaction volume.
The digital banking interface is often described as user-friendly, though occasional reports mention bugs or improvement needs.
Most users are satisfied with transaction speeds, but delays can occur during peak periods or system upgrades.
Many clients recommend Providus Bank for SME and business banking; overall recommendation rates are good among business users.
Financial experts highlight technology investments and compliance, but note areas for improvement in process streamlining.
Providus Bank has received awards for SME banking and digital innovation from Nigerian banking and fintech organizations.
Participates in Nigerian banking and fintech rankings; not ranked in global payment system lists.
Regulators urge banks like Providus to maintain compliance with KYC/AML, cybersecurity, and customer service regulations.
Partners rate Providus Bank positively for corporate banking and reliable transaction processing.
Recognized for digital innovation, business banking solutions, and use of advanced technology in service delivery.
Banks aim for ISO and customer service certifications; confirmation of specific certificates should be made via official statements.
Providus Bank partakes in Nigerian banking, fintech, and business conferences.
Positions as a relationship-focused bank with a strong digital and business banking portfolio.
Nigerian naira (NGN) is the primary fiat currency; USD and other currencies may be accepted for international payments via correspondent partners.
Nigerian banks do not support cryptocurrencies or crypto payments due to CBN restrictions.
Providus Bank does not offer proprietary cryptocurrencies or tokens.
Currency conversion is typically available for business and corporate clients, subject to CBN exchange controls.
Exchange rates are set per CBN directives and correspondent bank market rates.
Exchange rates are updated daily or as directed by CBN and financial market movements.
Stablecoins are not currently supported by Nigerian banks.
Handling of exotic currencies depends on correspondent banking relationships and regulatory allowances.
Currency restrictions are imposed based on Nigerian and foreign exchange regulations.
Supports local and international wire transfers, interbank, intra-bank, and instant money transfers.
Peer-to-peer transfers are available within Providus Bank user network.
Transfers to and from bank cards are typically supported through ATM or card services.
Yes, money can be transferred to accounts at Providus Bank and other Nigerian banks.
Banks provide bill payment for utilities, airtime purchase, and other services online and in-app.
Recurring payments can be set up for bills and standing orders via online banking or app.
Automatic transfer scheduling is available for business and individual accounts.
Users can schedule future-dated payments through online banking or mobile app.
Group payment and bill splitting may be available via enhanced digital banking features.
Some banks offer payment link generation for business clients; check specific options for Providus Bank.
Minimum transaction amounts are typically set at ₦100–₦500 per operation.
Maximum transfer limits depend on account type; personal accounts often have daily caps of ₦1,000,000 or more.
Daily transaction limits apply per account and are configurable based on account type and verification level.
Monthly and annual limits are determined by account class and regulatory controls; consult customer care for details.
Limits can be increased by submitting a formal request, providing additional verification, and meeting eligibility criteria.
Verified users are granted higher transaction limits and access to premium features.
New accounts typically have lower transaction limits and may be subject to additional monitoring.
Limits for international transactions comply with CBN and host country regulations.
Temporary blocks may be applied for suspicious activity, account review, or security reasons.
Transaction count limits may apply to prevent fraud or manage risk.
Minimum funding is generally ₦100–₦1,000, but varies with funding method and product type.
Supported funding options include cash, cheque, transfer from other banks, card payments, and mobile money.
Banks may charge fees for funding via non-standard channels; check tariff guide for Providus Bank for specifics.
Minimum deposit amounts depend on the product type; standard savings may start at ₦1,000.
Funds are typically credited instantly via electronic channels; cheque deposits may take 1–3 days.
Withdrawals are available via ATM, in-branch, mobile app, or interbank transfers.
Withdrawal fees apply depending on method, account type, and third-party service providers; check tariff guide.
ATM and in-branch withdrawals are instant; interbank transfers may take a few minutes to 24 hours.
Withdrawal limits depend on account type, security settings, and regulatory policies.
Card funding is typically instant; exceptions may occur due to network or technical issues.
Intra-bank transfers are instant; interbank transfers generally complete within minutes to hours, up to 24 hours.
Cryptocurrency transfers are not supported by Nigerian banks.
Internal transfers between Providus Bank users are usually instant.
Electronic funding may be instant on weekends, but some channels (cheque, in-branch) experience delays.
Transfers and funding may be delayed during holidays depending on the method and system availability.
Express or urgent processing options may be offered for an additional fee, mainly for business clients.
Processing speed depends on method used, system load, bank approval processes, and regulatory clearing.
Users receive email, SMS, or app push notifications on funding status and transaction updates.
Contact customer support with transaction reference and complaint; request investigation and possible reversal.
Withdrawal requests through ATMs and mobile channels are processed instantly; complex requests take longer.
ATM card withdrawals are instant; POS and branch withdrawals depend on operational hours.
Interbank transfers usually arrive within minutes; delays are possible due to clearing or network issues.
Cryptocurrency withdrawals are not supported.
Withdrawal processing may be delayed on weekends for non-ATM and non-electronic channels.
Bank holidays may affect withdrawal timing for certain channels; ATMs usually remain available.
Express withdrawal options may be available for business accounts at added cost.
Method of withdrawal, compliance checks, and network conditions affect withdrawal speed.
Withdrawals are tracked via email/SMS/app notifications.
Withdrawals can sometimes be canceled before processing; contact support promptly for assistance.
Register via website, branch, or mobile app by completing application and providing required details.
Full name, date of birth, address, phone number, email, and identification documents.
Most banks require email for digital banking features, but in-branch registration may offer alternatives.
Phone verification is generally mandatory for security and account activation.
Corporate accounts can be created by providing company registration documents and authorized signatories.
Providing accurate and authentic personal data is required for account, compliance, and regulatory reasons.
Account opening is normally restricted to Nigerian residents, citizens, or entities.
Account activation may be instant for retail clients; business accounts can take 1–3 business days.
Standard, enhanced, and business verification tiers are available, depending on service usage.
Valid ID (passport, driver’s license, national ID), proof of address, and recent photo.
Enhanced verification requires additional documents, business registration, and financial statements.
Digital copies are accepted via online upload or email submission; quality and legibility are necessary.
Verification is usually completed in 1–3 days, though complex cases may require more time.
Limited service may be available for unverified accounts, with lower transaction and usage limits.
Lower transaction limits, restricted features, and limited access to advanced financial products.
Address verification is required for full account activation and transaction access.
Photo and document selfies are often requested for enhanced security and KYC verification.
Document updates are required upon expiry or major change; periodic review by bank compliance.
Banks use SSL/TLS encryption, hardware security modules, and multi-layered digital protection.
Two-factor authentication (2FA) is offered for online banking and mobile access.
SMS confirmation is standard for transactions, logins, and critical operations.
Biometric login (Touch ID, Face ID, fingerprint) is available via mobile banking apps.
Nigerian banks do not use blockchain for consumer banking operations.
Financial institutions implement multi-level security; physical, digital, and procedural checks.
Data is protected via encryption, secure data centers, access controls, and privacy policies.
Not applicable; Nigerian banks do not handle client cryptocurrencies.
Banks use anti-DDoS technologies and redundancy systems for server protection.
Regular internal and external security audits are conducted to maintain compliance.
Anti-phishing warnings, secure login processes, client education, monitoring, and reporting tools.
Banks use automated and manual monitoring to detect suspicious transactions and account activity.
Strong AML/KYC protocols, transaction monitoring, suspicious activity reporting, and regulatory cooperation.
Accounts suspected of fraud or illicit activity are promptly blocked pending investigation.
Report fraud immediately to the bank, provide details; bank investigates, blocks transactions, and advises next steps.
Use hotline, customer support email, or online banking to report suspicious operations.
Compensation policies depend on case evaluation; banks may reimburse verified clients subject to terms.
Clients may dispute transactions via support; banks investigate and resolve per regulatory guidelines.
Contact support, provide identification and reasons; bank reviews and may reinstate access upon satisfactory resolution.
Banks purchase cyber risk insurance to protect against major hacks and data breaches.
Domestic transfers usually incur ₦10–₦50 per transaction; international/wire transfers attract higher fees.
Standard funding channels may be free; non-standard, card, or quick channels can incur fees per bank tariff.
ATM withdrawals incur ₦10–₦35; branch/POS withdrawals may have specific fees.
Currency conversion fees apply; consult the current tariff and exchange rates.
Inactivity fees may apply to dormant accounts in accordance with regulatory timelines.
Monthly maintenance fees of ₦50–₦100 are common for personal accounts; business accounts may be higher.
Canceled transactions may incur a fee or reversal charge depending on timing and cause.
Banks may charge for urgent transfers or priority processing, especially for business clients.
Banks disclose all fees in tariff guides; clients should review terms and request clarification for transparency.
Large transaction fees are often tiered or percentage-based, per published tariff schedule.
Multiple pricing plans are available for personal, business, and premium accounts; details on official site.
VIP clients enjoy higher limits, priority support, discounted fees, dedicated account managers, and tailored services.
Preferential terms are available for high-net-worth clients, frequent transactors, or by formal request based on account type.
Some operations, e.g., intra-bank transfers, are free up to set monthly limits; verify current policy with bank.
Banks reward active users with reduced fees or bonuses; terms and conditions apply.
Special tariffs exist for business and corporate account holders with bulk payment or payroll options.
Individual pricing is negotiable for VIPs, bulk payers, or key business partners; contact business relationship manager.
Promotional codes for fee reduction are issued during campaigns; follow official channels for offers.
Cashback rewards for specific transactions (bill pay, airtime) may be available via campaigns or card usage.
Volume-based discounts are available for corporate clients or regular high-value transfer users.
Yes, Providus Bank offers official mobile banking applications.
The app is available on Android and iOS devices.
Features include account management, transfers, bill payments, card services, statement downloads, notifications, and loan applications.
Mobile apps often feature streamlined navigation; some functions may differ from full web banking, such as advanced business tools.
Biometric authentication is supported for login and transaction validation within the mobile app.
Most features require internet access; limited balance display may be available offline.
Push notifications for transaction alerts, funding, and updates are supported.
Mobile banking apps increasingly offer dark theme support for user comfort.
Updates are typically released quarterly or as needed for new features and security.
Beta access may be available to select users for app feature testing; check official announcements.
Providus Bank’s online banking is optimized for usability and a clean design.
Responsive design ensures compatibility with computers, tablets, and mobile browsers.
The primary interface language is English; additional regional support may be offered upon request.
Night/dark mode may be available on the website, depending on technology updates.
Advanced hotkey functions are available in business banking; limited support in consumer web banking.
Data export for statements, reports, and transaction history is supported in PDF, CSV, or Excel formats.
Corporate clients can request access to business banking APIs; developer platforms may be available for partner integration.
Integration with accounting, payroll, and selected fintech products is available via business banking solutions.
Standard updates occur quarterly or when new features or security patches are released.
Virtual cards are offered for online transactions and enhanced payment security.
Disposable, one-time-use cards may be provided for specific high-security transactions.
Multi-currency business accounts are sometimes available for international clients; retail focus is on NGN.
Providus Bank offers investment options such as fixed deposits and treasury bills.
Interest is earned on savings and some investment account balances.
Loans, overdrafts, invoice discounting, and other credit facilities are provided.
P2P trading features are limited; not standard for Nigerian bank accounts.
Nigerian banking regulations prohibit buying or selling cryptocurrencies through the bank.
The bank supports merchant acquiring for business clients, including POS solutions and online payment gateways.
Bulk payments and mass payout features are accessible to business clients via corporate channels.
Loyalty and reward programs are used for retail banking, campaign-specific or ongoing.
Points are earned via qualifying transactions, product usage, and promotional activity.
Cashback is frequently offered for qualifying card payments, bill payments, or promotional campaigns.
Referral programs rewarding users and new signups are common during campaigns.
VIP clients gain higher transaction limits, priority support, lower fees, dedicated relationship management, and invitations to exclusive events.
Seasonal promos are offered during holidays and peak banking campaign periods.
Premium/VIP status is available for high-value accounts or by special request.
Partner merchant discount programs may be promoted periodically.
Corporate loyalty and reward programs exist for business account holders.
Transactions with online casinos are generally restricted under current Nigerian regulations.
Banks restrict or monitor gambling transactions as per anti-money laundering policies and CBN directives.
Accounts may be flagged or blocked if gambling activity breaches anti-money laundering guidelines.
Nigerian banks view gambling transactions cautiously due to regulatory risk.
Special policies may apply, including transaction monitoring and reporting per CBN rules.
Casino/wagering transactions are tracked for AML compliance.
Banks prioritize transparency; gambling-related transactions are reported where required.
Clients may receive expenditure notifications; specific gambling alerts are not common.
Standard transaction fees apply; no unique gambling surcharges unless specified.
Clients may request spending limits, but no dedicated gambling limits exist unless via card control.
Self-exclusion features for gambling spending are rare among Nigerian banks.
Bank-level blocking is not standard; card controls may restrict certain merchants.
Expense controls may be implemented through account or card limits.
Banks notify clients upon exceeding transaction or card limits.
Banks may block casino operations per policy or client request.
Expense analytics are available through account statements and transaction categorization.
Cooling-off periods specifically for gambling are not standard but manual request for account block is possible.
Referral to regulatory or health organizations may be offered, though not standard.
Partnerships with gambling addiction organizations are uncommon for Nigerian banks.
Set up spending alerts and notifications via mobile app or online banking.
Most Nigerian banks restrict use with online casinos; check casino payment options directly.
Providus Bank does not advertise exclusive casino partnerships.
Casino-specific use may be subject to local and regulatory conditions.
No special bonuses for casino payments are provided.
Nigerian regulatory policy restricts both deposit and withdrawal operations with online casinos.
Gambling transactions are restricted/monitored according to Nigerian regulatory guidance.
Casino operators must comply with Nigerian and international anti-money laundering rules for payments and withdrawals.
Casino transaction processing times align with standard bank transfer speeds, pending compliance review.
Casinos may apply standard processing fees; check platforms directly for payment method charges.
Compatibility varies due to Nigerian regulations; many platforms are not permitted to process transactions with Nigerian bank accounts.