Quark (QRK) (Global)

What is the official website of the payment service?

The official website associated with Quark is https://quark.com, which belongs to Quark Software, Inc., but this site relates more to content lifecycle management software rather than a payment service specifically for Quark (QRK). The payment and cryptocurrency-related QuarkCoin (QRK) appears associated with https://quarkchain.io (blockchain infrastructure) and https://quark.house (cryptocurrency exchange services). The exact official payment service site for Quark (QRK) payment method is not explicitly clear from the sources.

Where can I find the customer support contacts?

Customer support contacts for Quark payment-related services can typically be found on the support or contact section of the service's official website, such as https://www.quark.com/support or https://quark.house/en/contact/.

What is the hotline phone number?

The hotline or main customer service phone number specifically for Quark payment service is not explicitly listed; however, the Bitcoin Quark Exchange has a contact number: +48 531 976 200.

Is there a toll-free support number?

There is no verified information indicating the availability of a toll-free support number for Quark (QRK) payment services.

What is the email address for technical support?

For the Bitcoin Quark Exchange Office, the technical or general support email is [email protected].

Are there separate emails for different types of inquiries?

There is no explicit evidence that there are separate email addresses for different inquiry types for Quark payment or exchange services; typically, a general support email is provided for assistance.

Where can I find the online chat support?

Online chat support is available on quark.com via a live chat facility located at the bottom right-hand corner of their website for general queries.

Does the chat support work 24/7?

There is no specific information confirming 24/7 availability of online chat support; it commonly operates during standard business hours.

Is there support through messengers (Telegram, WhatsApp)?

There is no verified information about customer support availability via Telegram, WhatsApp, or other messenger apps for Quark payment services.

Can I contact support through social media?

There is no clear, verified information on active social media support channels dedicated to Quark (QRK) payment services.

What are the support working hours?

Support working hours for the Bitcoin Quark Exchange offices generally are 10:00 am to 6:00 pm local time; online or general support hours are not clearly specified.

Does support work on weekends and holidays?

There is no verified information about support availability on weekends and holidays for Quark payment services.

Are there regional offices for in-person visits?

Bitcoin Quark Exchange operates physical cryptocurrency exchange offices for in-person service.

Where are the physical offices located?

One confirmed office address is G. Piramowicza 5/25, 90-254 Łódź, Poland, for Bitcoin Quark Exchange Office.

Can I schedule a personal meeting?

It appears customers can walk in without an appointment during office hours, but scheduling a meeting by phone beforehand is suggested for Bitcoin Quark Exchange.

Are there representatives in different countries?

There is no explicit information about representatives in countries other than Poland for Bitcoin Quark Exchange.

In which languages is support available?

Support is likely available in English and Polish given the location and web content; other languages are not explicitly stated.

How quickly does support respond to requests?

Average response times for Quark payment services are not specifically available; industry standards suggest responses within hours to 1-2 business days depending on inquiry method.

Is there a priority system for VIP clients?

There is no information about a priority support system or VIP client services for Quark payment services.

Can I request a callback?

There is no available information about callback service availability.

When was the payment service founded?

Quark cryptocurrency (QuarkCoin QRK) was created in July 2013.

Who is the founder and owner of the service?

QuarkCoin was developed initially by a single person; no detailed founder or ownership information is available.

In which country is the company registered?

Specific registration country for the Quark cryptocurrency is not provided; Bitcoin Quark Exchange is registered in Poland.

What is the development history of the payment service?

QuarkCoin launched in 2013, has a unique multi-algorithm mining system, fast block generation, and steady inflation rate of 0.5% yearly.

Have there been major updates or rebranding?

No major rebranding noted; some developments include collaboration projects like Infinitum Flame card linked with blockchain.

Who sits on the company's board of directors?

No verified information about the board of directors is available.

Are there investors or partners in the service?

Infinitum Flame and Mastercard collaboration mentioned in relation to a blockchain payment card.

Does the company participate in stock trading?

QuarkCoin or related entities are not publicly traded on stock exchanges.

What is the company's market capitalization?

Market capitalization for QuarkCoin is roughly a few million dollars, around 2 million USD as per data in 2023.

Are there subsidiary companies or branches?

No information on subsidiaries or branches was found.

What licenses does the payment service have?

No specific payment service licenses for Quark payment method found; Bitcoin Quark Exchange complies with AML/KYC regulations under Polish and EU law.

Who is the regulator for this service?

For Bitcoin Quark Exchange, national regulators such as Poland's tax administration and EU AML authorities are applicable.

In which jurisdictions does the service operate officially?

The Bitcoin Quark Exchange operates officially in Poland and likely within EU jurisdictions.

Are there licenses for cryptocurrency operations?

Bitcoin Quark Exchange is registered with Polish authorities for cryptocurrency trading compliance.

Does the service comply with AML/KYC requirements?

Yes, AML/KYC compliance is strictly observed, especially for transactions exceeding EUR 1,000.

Are there security certificates (PCI DSS, etc.)?

No specific PCI DSS certificates for Quark payment method found; Quarkslab offers PCI CPoC certification for mobile payment acceptance software.

Has the service undergone security audits?

No publicly available audit reports found for Quark payment services.

Is there insurance for client funds?

No specific client fund insurance details are available.

Which international standards does it comply with?

Compliance with standard AML/KYC EU regulations; no other specific international standards identified.

Have there been any regulatory fines or violations?

No publicly known regulatory violations or fines recorded.

What is the overall user rating of the service?

No comprehensive user rating or aggregated review scores available for Quark payment services.

Where can I find real reviews about the service?

User feedback may be found on cryptocurrency forums, exchange review platforms, and cryptocurrency community websites.

What are the main user complaints?

Common complaints in cryptocurrency services generally include liquidity issues, slow transaction times, or customer support responsiveness.

What do users most often praise the service for?

QuarkCoin is often praised for its fast transaction processing (30-sec block time) and ASIC-resistant mining.

Are there issues with fund withdrawals?

No specific widespread withdrawal issues reported.

How do users rate customer support?

No detailed user support ratings available.

Is the interface convenient according to users?

No specific interface usability feedback found.

Are clients satisfied with transaction speed?

Transaction speeds are generally rated positively due to fast block generation in QuarkCoin.

How do they rate the service's reliability?

No verified reliability ratings available.

Do users recommend this service?

No clear statistics on user recommendations.

How do experts assess the service's reliability?

Experts note Quark’s multi-algorithm security and faster block time as positive reliability factors.

Are there industry awards and recognitions?

No known industry awards.

Does the service participate in payment system rankings?

No information on participation in payment system rankings.

How do independent auditors assess security?

No public independent audit results available.

Are there recommendations from financial regulators?

No official endorsements found.

What reputation does the service have among partners?

Collaboration with Mastercard on blockchain payment card noted, indicating some positive partnerships.

How do they evaluate solution innovation?

Quark’s multi-algorithm PoW and cryptocurrency speed considered innovative.

Are there quality service certificates?

None publicly available.

Does the company participate in industry conferences?

No public records of event participation.

How does the service position itself in the market?

Positioned as a secure, fast cryptocurrency with CPU mining accessibility.

Which fiat currencies does the service support?

Via Bitcoin Quark Exchange, fiat supported includes PLN, EUR, and possibly others depending on office.

Are cryptocurrencies supported? Which ones specifically?

Supports Bitcoin (BTC), Ethereum (ETH), USDT, USDC, TRX, and Quark (QRK).

Is there a proprietary cryptocurrency or token?

QuarkCoin (QRK) is the proprietary cryptocurrency of this payment method.

Can currencies be converted within the service?

Cryptocurrency exchanges allow conversion between supported coins and fiat.

What exchange rates are used for conversion?

Exchange rates are market-driven based on crypto exchanges and internal exchange office rates.

How often are exchange rates updated?

Rates update continuously with market fluctuations.

Are stablecoins supported?

Stablecoins like USDT and USDC are supported by Bitcoin Quark Exchange.

Can exotic currencies be handled?

No info on exotic currencies support.

Are there currency restrictions in different countries?

Standard country-specific regulatory restrictions apply.

What types of transfers does the service support?

Supports crypto transfers, fiat cash exchange, and wallet-based transactions.

Can transfers be made between service users?

Peer-to-peer crypto transfers possible via wallet.

Are transfers to bank cards supported?

No confirmed info on bank card transfers.

Can money be transferred to bank accounts?

Bank account transfers may be supported through exchange partners.

Is bill payment available?

No specific bill payment service information found.

Are recurring payments supported?

No info on recurring payments.

Can automatic transfers be set up?

No info on automatic transfers.

Is payment scheduling available?

No info on payment scheduling.

Are group payments supported?

No info on group payments.

Can payment links be created?

No info on payment link creation.

What are the minimum transaction amounts in the service?

Minimum limits likely depend on exchange or office policies.

What are the maximum amounts that can be transferred?

Transaction maximum influenced by KYC level and local regulations, e.g., EUR 15,000 for reporting.

Are there daily limits on operations?

Daily limits enforced as per AML/KYC and local regulatory standards.

What monthly and annual limits are in effect?

Monthly/annual limits depend on verification and jurisdictional rules.

Can limits be increased? How?

Limits can typically be increased by completing enhanced verification.

Do limits differ for verified users?

Verified users enjoy higher transaction limits.

Are there restrictions for new accounts?

New accounts often have lower limits and restrictions until verification.

Do special limits apply in different countries?

Country-specific limits may apply following local laws.

Can operations be temporarily blocked?

Yes, for security, compliance or suspicious activity.

Are there limits on the number of daily operations?

Limits on daily operations may exist based on service policy.

What are the minimum amounts for account funding?

Minimum funding amounts vary by method and service provider.

What methods of funding are supported?

Funding methods include bank transfer, card payments, and crypto deposits/exchanges.

Are there fees for funding?

Fees depend on funding method and service policy.

What are the minimum funding amounts?

Minimums vary by method and platform specifics.

How quickly are funds credited when funding?

Funding credit times vary from instant (cards) to several days (bank transfers).

How can money be withdrawn from the system?

Withdrawals can be made to crypto wallets, bank accounts, or cash at exchange offices.

What withdrawal methods are available?

Crypto wallets, bank payments, cash exchange at offices.

Are there fees for fund withdrawal?

Withdrawal fees apply per method and provider policies.

How long does withdrawal take?

Withdrawal times range from minutes (crypto) to several business days (bank transfer).

What withdrawal limits are set?

Withdrawal limits depend on verification and local rules.

How quickly are funds credited when funding with a card?

Card funding is usually instant or within minutes.

How long does a bank transfer take?

Bank transfers may take 1-5 business days.

How quickly do cryptocurrency transfers arrive?

Crypto transfer times depend on network but generally minutes.

Are transfers between users instant?

Internal crypto wallet transfers generally occur instantly.

Are there delays when funding on weekends?

Weekend delays possible for bank funding; crypto typically unaffected.

Do holidays affect funding speed?

Banking holidays may delay fund processing.

Can crediting be accelerated for a fee?

Some services offer expedited processing for fees.

What determines the speed of funding processing?

Type of funding, banking systems, verification, and service policies.

Are there notifications about funding status?

Most platforms provide funding status notifications.

What to do if funding takes too long?

Contact support and verify transaction status; keep proof of transfer.

How quickly are withdrawal requests processed?

Withdrawal requests processed usually within hours to a couple of business days.

How long does card withdrawal take?

Card withdrawals may take 1-3 business days.

How quickly do bank transfers arrive?

Bank transfers typically arrive within 1-5 business days.

Are cryptocurrency withdrawals instant?

Crypto withdrawals typically confirm in minutes, depending on network load.

Are there withdrawal delays on weekends?

Bank withdrawals may be delayed; crypto withdrawals usually not delayed.

Do holidays affect withdrawal speed?

Holidays can delay banking withdrawal processes.

Can withdrawal be accelerated for an additional fee?

Some providers offer expedited withdrawals for fees.

What determines withdrawal processing time?

Verification status, withdrawal method, network congestion, and internal processing.

Are there notifications about withdrawal status?

Most services provide withdrawal tracking and notifications.

Can a withdrawal request be canceled?

Withdrawal cancellation depends on processing stage; often not possible once network initiated.

How to register with the payment service?

Registration usually requires filling online forms, providing email and phone verification.

What data is needed to create an account?

Typical data include name, email, phone number, password, and identification documents.

Can registration be done without email?

Most services require email for registration; alternatives are rare.

Is phone confirmation required during registration?

Phone confirmation is a common security step in registration.

Are there age restrictions for registration?

Minimum age is typically 18 years.

Can a corporate account be created?

Business account creation is often available but requires additional documentation.

Is it required to provide real data?

Real identity data is required due to AML/KYC regulations.

Can registration be done through social networks?

Some services allow social login, but this varies.

Are there country restrictions for registration?

Registration may be restricted in certain countries due to sanctions or laws.

How long does account activation take?

Activation may be instant or take hours to days pending verification.

What verification levels exist?

Basic, enhanced, and professional verification tiers usually exist.

What documents are required for basic verification?

ID card or passport and proof of address typically required.

Are documents needed for full verification?

Yes, enhanced verification requires additional documents like utility bills or bank statements.

Are digital copies of documents accepted?

Digital document uploads are standard.

How long does the verification procedure take?

Verification usually takes from a few hours to several days.

Can the service be used without verification?

Limited service access available without full verification.

What restrictions apply to unverified users?

Transaction limits, withdrawal restrictions, and feature limits commonly apply.

Is address confirmation required?

Yes, address verification is often required for increased limits.

Is a selfie with documents required?

Many services require a selfie with document for identity verification.

How often do documents need to be updated?

Typically every 1-3 years or upon request.

What encryption technologies does the service use?

Standard encryption includes TLS/SSL for data security.

Is two-factor authentication supported?

2FA is commonly supported via authenticator apps or SMS.

Are there SMS confirmations for operations?

SMS confirmations regularly used for transaction approvals.

Is biometric authentication supported?

Some platforms support biometric login and confirmations.

Is blockchain technology used?

QuarkCoin uses blockchain technology as a cryptocurrency.

Is there a multi-level security system?

Payment services typically implement multi-layered security including firewalls, encryption, and monitoring.

How is user personal data protected?

Data is protected by encryption, access controls, and compliance with data protection laws.

Is cold storage used for cryptocurrencies?

Cold wallets are industry standard for securing crypto assets.

Is there DDoS attack protection?

DDoS mitigation is common for online payment platforms.

Are regular security audits conducted?

Many services perform regular internal and third-party security audits.

What anti-phishing protection measures are provided?

Anti-phishing includes email alerts, education, and secure login practices.

Is there a suspicious activity detection system?

Fraud monitoring systems are typically deployed using software algorithms.

How does the service combat money laundering?

AML procedures include KYC, transaction monitoring, and suspicious activity reporting.

Is there blocking of suspicious accounts?

Suspicious accounts are routinely blocked or suspended pending investigation.

What to do when fraud is detected?

Report immediately to support and follow fraud resolution protocols.

How to report suspicious activity?

Most services provide a dedicated channel for reporting fraud or suspicious transactions.

Is there compensation for damage from fraudsters?

Compensation policies vary widely; many do not guarantee refunds.

What user rights exist for disputed transactions?

Users may request investigations and chargebacks under relevant regulations.

How to dispute account blocking?

Contact customer service and provide required documentation for account reinstatement.

Is there insurance against cyber attacks?

Cyber insurance coverage varies by service; details rarely publicized.

What fees does the service charge for transfers?

Fees vary by type—often a percentage plus fixed amount per transaction.

Are there fees for account funding?

Some methods charge fees, others may be free.

Are fees charged for fund withdrawal?

Withdrawal fees vary by method and provider.

Are there fees for currency conversion?

Currency conversion fees are commonly applied at exchange rates.

Are there fees for account inactivity?

Some providers charge inactivity fees after a period of dormancy.

Are there account maintenance fees?

Maintenance fees depend on account type and provider policies.

Are fees charged for operation cancellation?

Cancellation fees may apply depending on timing and provider rules.

Are there fees for expedited operations?

Expedited or express services often carry additional fees.

Are there hidden fees?

Legitimate providers disclose all fees clearly; hidden fees are against regulations.

How are fees calculated for large amounts?

Large transactions may have tiered fees or negotiated terms.

Are there different tariff plans in the service?

Pricing plans or tiers are common for different user needs.

What advantages does VIP status provide?

VIPs usually gain lower fees, dedicated support, and higher limits.

How to get preferential conditions?

Preferential terms are often granted by volume, loyalty, or direct negotiation.

Are there free operations per month?

Some services include free transactions with conditions.

Are there discounts for active users?

Activity-based discounts or rebates are common incentives.

Are there corporate tariffs?

Corporate pricing is tailored and may differ from retail.

Can individual conditions be obtained?

Custom pricing can sometimes be arranged.

Do promotional codes work for fee reduction?

Promo codes occasionally provide fee discounts.

Are there cashback programs?

Cashback rewards may be available on certain transactions.

Are there discounts for transaction volumes?

Volume discounts incentivize larger transaction amounts.

Is there an official mobile application?

There is no specific verified official mobile app solely for Quark payment service; general crypto wallets support QRK.

On which platforms is the application available?

Compatible crypto wallets supporting QRK are available on iOS and Android.

What functions are available in the mobile application?

Mobile apps generally offer wallet management, transaction history, send/receive crypto, and exchange functions.

Does functionality differ from the web version?

Wallet apps may have fewer features than full desktop web platforms.

Is Touch ID/Face ID supported?

Biometric authentication is supported in many wallet apps.

Can the application work offline?

Offline transaction signing is possible in some crypto wallets.

Are there push notifications about operations?

Push notifications are common in wallet apps.

Is dark theme supported?

Dark mode is typically available.

How often is the mobile application updated?

Updates vary by wallet provider.

Are there beta versions of the application?

Beta testing programs may exist with some wallet providers.

Is the web interface of the service convenient?

Convenience depends on the specific service provider interface design.

Is responsive design supported?

Most modern web interfaces are responsive.

In which languages is the interface available?

English and other major languages are usually supported.

Can personalization be configured?

Personalization options depend on platform features.

Is there a night mode for the website?

Dark mode is available on some sites.

Are hotkeys supported?

Hotkeys are uncommon on payment service websites.

Can data be exported?

Data export may be available in formats like CSV or PDF.

Is there an API for developers?

Some platforms offer developer APIs for integration.

Is integration with other services supported?

Third-party integrations vary by platform.

How often is the web interface updated?

Update frequency varies by provider.

Are there virtual cards in the service?

No specific information on virtual card issuance for Quark.

Can disposable cards be created?

No data available on disposable cards.

Is multi-currency account functionality supported?

Multi-currency wallets supporting QRK exist in crypto wallet space.

Are there investment products?

No direct investment products associated with Quark payment method found.

Can interest be earned on balance?

No such features known.

Are there credit products?

No credit services identified.

Is P2P trading supported?

Peer-to-peer crypto trading possible on exchanges supporting QRK.

Can cryptocurrencies be bought/sold?

Yes, QRK can be bought/sold on some exchanges.

Is there acquiring for business?

No acquiring service information for merchants found.

Are mass payouts supported?

No information available.

Is there a loyalty program in the service?

No loyalty program found.

How are bonus points earned?

Not applicable.

What can accumulated points be spent on?

Not applicable.

Is there cashback for operations?

No cashback programs identified.

Are there referral programs?

No reference to referral systems found.

What privileges do VIP clients have?

No VIP privileges detailed.

Are there seasonal promotions and offers?

None publicly noted.

Can premium status be obtained?

No premium upgrade options found.

Are there partner discounts?

No partner discount info available.

Are there corporate loyalty programs?

No information available.

Does the service allow operations with online casinos?

No verified information on allowing online casino transactions.

Are there restrictions on gambling transactions?

No specific restrictions detailed.

Can accounts be blocked for casino play?

No confirmed policy info.

How does the service view gambling?

No official stance found.

Are there special conditions for gambling?

Not available.

Are casino transactions tracked?

Not specified.

Can operations with gambling sites be hidden?

No evidence found.

Are there notifications about gambling expenses?

No information on such features.

Are there special fees for gambling operations?

No fee data available.

Can limits be set on gambling?

No limit features described.

Is there a self-exclusion function?

Not reported.

Can access to gambling sites be restricted?

Not available.

Is gambling expense control supported?

Not reported.

Are there notifications about limit exceedance?

Not available.

Can operations with casinos be blocked?

No info on blocking.

Is a "cooling-off period" supported?

Not noted.

Can help be obtained for gambling addiction?

No info.

Is there partnership with player assistance organizations?

No data found.

How to set up gambling expense notifications?

Not available.

Which online casinos accept this payment method?

No public list found.

Are there exclusive partnerships with specific casinos?

None reported.

Do conditions differ when used in different casinos?

No info.

Are there special bonuses for using this method in casinos?

None found.

Can the method be used for both deposits and withdrawals in casinos?

No clear information.

Are there geographic restrictions for casino usage?

Not available.

How do casino operators typically process transactions from this method?

No details.

Are there typical processing times when used with casinos?

No data.

Do casinos usually charge additional fees for this method?

Not known.

Are there any known compatibility issues with major casino platforms?

Not reported.