What is the official website of the payment service?
https://www.revolut.com
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts are available within the Revolut mobile app under the Help section and on the official Revolut website contact page.
What is the hotline phone number?
Revolut offers a main customer service number for Italy and EU customers at +370 800 50 500.
Is there a toll-free support number?
Yes, Revolut provides a toll-free support number for customers in the EU, including Italy, at +370 800 50 500.
What is the email address for technical support?
The general support email for Revolut inquiries is [email protected].
Are there separate emails for different types of inquiries?
Revolut primarily uses a centralized support email ([email protected]); specialized inquiries are typically handled within the app or via specific contact forms.
Where can I find the online chat support?
Online chat support is accessible via the Revolut mobile app under the Help section, offering direct communication with support agents.
Does the chat support work 24/7?
Yes, Revolut's in-app chat support operates 24 hours a day, 7 days a week.
Is there support through messengers (Telegram, WhatsApp)?
Revolut does not officially offer support through Telegram or WhatsApp; support is mainly through the app and email.
What are the support working hours?
Support chat via the app is available 24/7, while email support response times vary but typically respond within hours to a day.
Does support work on weekends and holidays?
Yes, Revolut customer support operates on weekends and holidays, especially through in-app chat.
Are there regional offices for in-person visits?
Revolut operates as a digital-only service without physical branches open for in-person customer visits.
Where are the physical offices located?
Revolut's offices relevant to Italy include Revolut Payments UAB registered in Lithuania, with no public-facing physical offices for retail customers.
Can I schedule a personal meeting?
Personal meetings are generally unavailable for standard customers as Revolut operates primarily digitally.
Are there representatives in different countries?
Revolut has offices mainly in the UK and Lithuania serving multiple jurisdictions, including Italy.
In which languages is support available?
Support in Italy is available in English and Italian, with other European languages supported as well.
How quickly does support respond to requests?
Average response time for chat is immediate; email responses generally take several hours up to 24 hours.
Is there a priority system for VIP clients?
Yes, Revolut offers priority customer support and dedicated service to premium and metal account holders.
Can I request a callback?
Callback service is not widely advertised; customer support is mainly via chat and email.
When was the payment service founded?
Revolut was founded in 2015.
Who is the founder and owner of the service?
Revolut was co-founded by Nikolay Storonsky and Vlad Yatsenko; it remains a privately held company.
In which country is the company registered?
Revolut Payments UAB is registered in Lithuania for operations in Italy and the European Economic Area.
What is the development history of the payment service?
Founded in 2015, Revolut expanded from a multi-currency prepaid card to offering full digital banking, investments, cryptocurrency trading, and business accounts with rapid international growth.
Have there been major updates or rebranding?
Revolut has undergone continuous product expansions, including launching Revolut Pay and introducing premium plans; no major rebranding but regular service upgrades.
Who sits on the company's board of directors?
Board members include founders Nikolay Storonsky, Vlad Yatsenko, and appointed independent directors, with strategic oversight by investors.
Are there investors or partners in the service?
Revolut has major investors including venture capital firms such as Index Ventures, Ribbit Capital, and others, as well as partnerships with Mastercard and Visa.
Does the company participate in stock trading?
Revolut is a private company and is not publicly traded.
What is the company's market capitalization?
As of last funding rounds, Revolut was valued at approximately $45 billion.
Are there subsidiary companies or branches?
Revolut operates subsidiaries such as Revolut Bank UAB in Lithuania and Revolut Payments UAB for different regulatory purposes.
What licenses does the payment service have?
Revolut holds e-money licenses across the EEA, including a specialized banking license granted in Lithuania for Revolut Bank UAB.
In which jurisdictions does the service operate officially?
Revolut operates officially throughout the European Economic Area, the UK, the United States, Australia, Canada, Japan, and others.
Are there licenses for cryptocurrency operations?
Revolut offers crypto services under regulatory frameworks compliant with European e-money license regulations but does not hold separate full crypto exchange licenses.
Does the service comply with AML/KYC requirements?
Revolut complies fully with AML and KYC regulations in all its operational jurisdictions including Italy, adopting strict customer identity verification and ongoing monitoring.
Are there security certificates (PCI DSS, etc.)?
Revolut is PCI DSS compliant for payment card security and follows strict EU data protection standards (GDPR).
Has the service undergone security audits?
Revolut undergoes regular security audits and penetration testing conducted by internal and external security firms.
Is there insurance for client funds?
Customer funds held by Revolut Bank are covered by deposit protection schemes applicable in Lithuania; e-money safeguarding protects others’ funds.
Which international standards does it comply with?
Revolut complies with PSD2, GDPR, PCI DSS, and other relevant EU financial regulatory standards.
Have there been any regulatory fines or violations?
In 2025, Revolut was fined €3.5 million by Lithuanian authorities for AML control failures; Italy's AGCM is investigating alleged unfair practices.
Where can I find real reviews about the service?
Real user reviews can be found on Trustpilot, Google Play Store, Apple App Store, and fintech forums.
What are the main user complaints?
Common complaints include customer service delays, account freezing issues, and unclear fee communication.
What do users most often praise the service for?
Users praise Revolut’s low-cost international transfers, multi-currency accounts, ease of use, and wide crypto and investment options.
Are there issues with fund withdrawals?
Some users report delays and temporary account blocks which can affect fund withdrawal access temporarily.
Is the interface convenient according to users?
The Revolut app interface is widely considered intuitive, user-friendly, and feature-rich.
Are clients satisfied with transaction speed?
Most users are satisfied with Revolut’s quick transaction and currency exchange processing speeds.
Do users recommend this service?
A majority of users recommend Revolut for international payments and digital banking, especially premium clients.
How do experts assess the service's reliability?
Experts recognize Revolut as a reliable fintech with robust technology but advise caution due to occasional regulatory concerns.
Are there industry awards and recognitions?
Revolut has received fintech innovation awards and positive media recognition since its launch.
Does the service participate in payment system rankings?
Revolut regularly features in rankings of top European fintechs and digital banks.
Are there recommendations from financial regulators?
Regulators monitor Revolut closely; while not endorsing, Revolut complies with required standards and cooperates with authorities.
What reputation does the service have among partners?
Partners view Revolut positively as an innovative and fast-growing payment service provider.
How do they evaluate solution innovation?
Revolut is praised for its innovative multi-currency wallet, integrated crypto services, and seamless cross-border payments.
Are there quality service certificates?
Revolut holds quality certifications relevant to financial technology services, including ISO standards related to security.
Does the company participate in industry conferences?
Revolut regularly participates in fintech conferences and industry events globally.
How does the service position itself in the market?
Revolut positions itself as a disruptive global fintech challenger bank with a focus on convenience, low costs, and innovation.
Which fiat currencies does the service support?
Revolut supports over 30 fiat currencies for accounts and transactions, including EUR, GBP, USD, CHF, and many more.
Are cryptocurrencies supported? Which ones specifically?
Revolut supports major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), and Ripple (XRP).
Is there a proprietary cryptocurrency or token?
Revolut does not have its own native cryptocurrency or token.
Can currencies be converted within the service?
Yes, Revolut supports instant currency conversions within accounts via the app.
What exchange rates are used for conversion?
Revolut uses interbank exchange rates during weekdays and applies a small markup at weekends.
How often are exchange rates updated?
Exchange rates are updated in real-time during open market hours.
Are stablecoins supported?
Revolut does not currently support stablecoins for buying or holding inside the app.
Can exotic currencies be handled?
Exotic and less common currencies have limited support; mainly major global and regional currencies are accepted.
Are there currency restrictions in different countries?
Currency usage can be restricted based on regulatory jurisdiction and local banking rules.
What types of transfers does the service support?
Revolut supports P2P transfers, bank transfers (SEPA), card payments, and SWIFT transfers.
Can transfers be made between service users?
Yes, peer-to-peer transfers between Revolut users are instant and free.
Are transfers to bank cards supported?
Transfers to bank cards are possible depending on the country and card issuer.
Can money be transferred to bank accounts?
Revolut supports transfers to most European bank accounts via IBAN.
Is bill payment available?
Bill payment services are available in supported countries via the app.
Are recurring payments supported?
Recurring payment setup is supported for subscriptions and billers.
Can automatic transfers be set up?
Users can set up scheduled and automated transfers.
Is payment scheduling available?
Payment scheduling features are available in-app for future-dated payments.
Are group payments supported?
Group payment splitting and shared bills features are supported.
Can payment links be created?
Revolut provides payment link generation for invoices and request payments.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary by currency and payment type, generally low or negligible.
What are the maximum amounts that can be transferred?
Maximum limits depend on account verification status, generally up to tens of thousands of euros daily.
Are there daily limits on operations?
Daily transaction limits exist based on verification tier; standard accounts have lower limits.
What monthly and annual limits are in effect?
Monthly and annual limits vary by region and verification level.
Can limits be increased? How?
Limits can be increased by completing higher verification levels or contacting support.
Do limits differ for verified users?
Verified users enjoy higher transaction and balance limits.
Are there restrictions for new accounts?
New accounts often have initial lower limits until verification is completed.
Do special limits apply in different countries?
Limits may vary geographically due to local regulations.
Can operations be temporarily blocked?
Revolut may temporarily block accounts or transactions for security or compliance reasons.
Are there limits on the number of daily operations?
Limits on the number of transactions per day may apply depending on account type.
What are the minimum amounts for account funding?
Minimum top-up amounts depend on funding method, typically starting from 1 euro or equivalent.
What methods of funding are supported?
Revolut supports card top-ups, bank transfers, and Apple Pay/Google Pay.
Are there fees for funding?
Card top-ups are generally free within limits; fees may apply for certain methods or high-value top-ups.
What are the minimum funding amounts?
Minimum top-up amount is usually 1 euro or equivalent by card.
How quickly are funds credited when funding?
Card funding is usually instant; bank transfer times vary from minutes to days.
How can money be withdrawn from the system?
Money can be withdrawn via bank transfer, ATM using Revolut card, or to other linked accounts.
Are there fees for fund withdrawal?
ATM withdrawals are free up to a monthly limit; fees apply beyond that or for international ATM use.
How long does withdrawal take?
Bank withdrawals typically take 1-3 business days.
What withdrawal limits are set?
Withdrawal limits depend on account type and verification level.
How quickly are funds credited when funding with a card?
Card top-ups credit instantly.
How long does a bank transfer take?
Bank transfers usually settle within 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transactions depend on blockchain network times, typically minutes to hours.
Are transfers between users instant?
Yes, Revolut user-to-user transfers are instant.
Are there delays when funding on weekends?
Currency conversion fees may apply on weekends, but card top-ups credit instantly.
Do holidays affect funding speed?
Bank transfer processing may be delayed on holidays.
Can crediting be accelerated for a fee?
Revolut does not generally offer paid accelerated funding services.
What determines the speed of funding processing?
Funding speed depends on payment method, bank processing times, and network availability.
Are there notifications about funding status?
Users receive notifications about funding status and confirmations.
What to do if funding takes too long?
Contact customer support via app chat or email for assistance.
How quickly are withdrawal requests processed?
Withdrawals are processed typically within 1 business day.
How long does card withdrawal take?
Card-based withdrawals to other cards or accounts vary, usually 1-3 days.
How quickly do bank transfers arrive?
Bank transfers take 1-3 business days.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals depend on network confirmation times, usually not instantaneous.
Are there withdrawal delays on weekends?
Bank withdrawals may be delayed during weekends.
Do holidays affect withdrawal speed?
Public holidays can delay withdrawal processing.
Can withdrawal be accelerated for an additional fee?
Express withdrawal options are not typically offered.
What determines withdrawal processing time?
Processing depends on regulatory compliance, banking network, and verification.
Are there notifications about withdrawal status?
Users receive withdrawal status updates and confirmations.
Can a withdrawal request be canceled?
Withdrawal cancellation depends on processing stage; typically possible if not yet completed.
How to register with the payment service?
Register via the Revolut mobile app by providing personal details and verifying identity.
What data is needed to create an account?
Name, date of birth, email address, phone number, and identification documents.
Can registration be done without email?
Registration requires an email address for account confirmation.
Is phone confirmation required during registration?
Yes, phone verification is mandatory during registration.
Are there age restrictions for registration?
Minimum age is 18 years for account registration.
Can a corporate account be created?
Yes, business accounts are available with separate registration and documentation.
Is it required to provide real data?
Real and verifiable personal data is required due to regulatory KYC requirements.
Are there country restrictions for registration?
Account creation is restricted to supported countries listed on Revolut's website.
How long does account activation take?
Account activation typically takes a few minutes to hours depending on verification.
What verification levels exist?
Levels include basic (identity), enhanced (address proof), and business verification tiers.
What documents are required for basic verification?
Valid government-issued ID such as passport or national ID card.
Are documents needed for full verification?
Yes, additional documents like proof of address and sometimes income proof.
Are digital copies of documents accepted?
Digital document uploads are accepted via the app.
How long does the verification procedure take?
Verification usually completes within 24-48 hours.
Can the service be used without verification?
Limited use is possible but major functions require verification.
What restrictions apply to unverified users?
Unverified users face lower limits and restricted access to certain services.
Is address confirmation required?
Yes, address verification is required for full account access.
Is a selfie with documents required?
Yes, a selfie or live photo is required to validate identity documents.
How often do documents need to be updated?
Documents may need updating every 1-3 years or upon certain events.
What encryption technologies does the service use?
Revolut uses TLS encryption for data transmission and AES encryption for data at rest.
Is two-factor authentication supported?
Yes, 2FA via app, SMS, or authenticator apps is supported.
Are there SMS confirmations for operations?
SMS verification is used for certain transactions and security confirmations.
Is biometric authentication supported?
Biometric login such as fingerprint and Face ID is supported on mobile devices.
Is blockchain technology used?
Revolut uses blockchain technology for cryptocurrency services.
Is there a multi-level security system?
Yes, Revolut has multi-level security including authentication, encryption, and fraud detection.
How is user personal data protected?
Data is protected under GDPR, encrypted, and access is strictly controlled.
Is cold storage used for cryptocurrencies?
Yes, cryptocurrencies are stored in cold wallets to enhance security.
Is there DDoS attack protection?
Revolut implements DDoS mitigation and network security measures.
Are regular security audits conducted?
Yes, regular internal and external security audits are conducted.
What anti-phishing protection measures are provided?
Anti-phishing alerts and email security protocols are in place.
Is there a suspicious activity detection system?
Yes, Revolut uses AI and behavioral analytics to detect suspicious activities.
How does the service combat money laundering?
Revolut employs AML software, KYC checks, and transaction monitoring.
Is there blocking of suspicious accounts?
Suspicious accounts are promptly blocked pending investigation.
What to do when fraud is detected?
Users should report immediately via app support; Revolut investigates and acts accordingly.
How to report suspicious activity?
Suspicious activity can be reported through the app and customer support channels.
Is there compensation for damage from fraudsters?
Revolut may offer reimbursement under certain fraud protection policies.
What user rights exist for disputed transactions?
Users can dispute transactions and request chargebacks under EU payment regulations.
How to dispute account blocking?
Disputes are handled by contacting support with required documentation.
Is there insurance against cyber attacks?
Revolut maintains cybersecurity insurance coverage as part of risk management.
What fees does the service charge for transfers?
Transfers within Revolut are mostly free; fees apply for SWIFT and currency conversions beyond limits.
Are there fees for account funding?
Account funding by card or bank transfer is generally free within standard limits.
Are fees charged for fund withdrawal?
ATM withdrawals are free up to a monthly limit; fees charged thereafter.
Are there fees for currency conversion?
Currency conversion is free up to a monthly limit with a small markup beyond.
Are there fees for account inactivity?
No inactivity fees for standard accounts.
Are there account maintenance fees?
No monthly maintenance fees for personal accounts.
Are fees charged for operation cancellation?
No fees for canceling pending operations in most cases.
Are there fees for expedited operations?
No explicit fees for expedited services; some premium accounts may have faster processing.
Are there hidden fees?
Revolut discloses fees clearly in app and terms and conditions.
How are fees calculated for large amounts?
Percentage fees or fixed fees can apply depending on transfer type and amount.
Are there different tariff plans in the service?
Yes, Standard, Plus, Premium, and Metal plans with varying fees and benefits.
What advantages does VIP status provide?
VIP (Metal) status offers priority support, higher limits, cashback, and additional perks.
How to get preferential conditions?
Subscribe to premium plans or meet criteria for business accounts.
Are there free operations per month?
Standard accounts have various free services capped by limits.
Are there discounts for active users?
Some discounts and cashback incentives apply for frequent users.
Are there corporate tariffs?
Business accounts have tailored pricing and service options.
Can individual conditions be obtained?
Custom pricing may be available for high-value or corporate clients.
Do promotional codes work for fee reduction?
Promotional codes can reduce fees during specific campaigns.
Are there cashback programs?
Cashback is available for Premium and Metal plan users on certain purchases.
Are there discounts for transaction volumes?
Volume discounts apply primarily for business clients.
Is there an official mobile application?
Yes, Revolut has an official app for iOS and Android.
On which platforms is the application available?
Available on Apple App Store (iOS) and Google Play Store (Android).
What functions are available in the mobile application?
Account management, payments, currency exchange, crypto trading, budgeting tools, and support.
Does functionality differ from the web version?
The mobile app offers the full feature set; web version has limited capabilities mostly for account view.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported on compatible devices.
Can the application work offline?
Limited functionality offline; full features require internet.
Are there push notifications about operations?
Push notifications are available and customizable.
Is dark theme supported?
Dark mode is supported in the mobile app.
How often is the mobile application updated?
App updates occur monthly or as needed.
Are there beta versions of the application?
Beta programs exist for early access on mobile platforms.
Is the web interface of the service convenient?
The web interface is modern, responsive, and user-friendly.
Is responsive design supported?
Yes, web interface is mobile-responsive.
In which languages is the interface available?
Interface is available in multiple languages including English, Italian, French, Spanish, German.
Is there a night mode for the website?
Dark mode is available on web platform.
Are hotkeys supported?
Hotkey support is limited on web interface.
Can data be exported?
Users can export transaction data in CSV format.
Is there an API for developers?
Revolut offers APIs for business accounts for payments and account management.
Is integration with other services supported?
Integrations with accounting and payment platforms are supported.
How often is the web interface updated?
Web platform updates monthly or during major releases.
Are there virtual cards in the service?
Yes, Revolut offers virtual cards for online transactions.
Can disposable cards be created?
Disposable virtual cards can be created and used once for enhanced security.
Is multi-currency account functionality supported?
Yes, multi-currency accounts with instant conversion are supported.
Are there investment products?
Revolut offers stock trading, cryptocurrency investments, and commodities investing.
Can interest be earned on balance?
Interest earning on balances is limited, mainly for premium clients.
Are there credit products?
Credit and lending services are being rolled out in select markets.
Is P2P trading supported?
P2P trading is available within Revolut’s crypto platform.
Can cryptocurrencies be bought/sold?
Yes, Revolut enables buying, selling, and holding cryptocurrencies.
Is there acquiring for business?
Merchant acquiring services are provided to business account holders.
Are mass payouts supported?
Bulk payment and mass payout features are available via business accounts.
Is there a loyalty program in the service?
Revolut has loyalty programs including cashback and referral bonuses.
How are bonus points earned?
Bonus and cashback points are earned mainly through card spending on premium plans.
Is there cashback for operations?
Cashback is provided on certain transactions for premium account holders.
Are there referral programs?
Yes, Revolut offers referral rewards to users who invite others.
What privileges do VIP clients have?
VIP clients have bespoke support, higher limits, exclusive card designs, and special offers.
Are there seasonal promotions and offers?
Seasonal offers and promotions are periodically available.
Can premium status be obtained?
Premium status is available through subscription plans.
Are there partner discounts?
Partner merchant discounts are offered periodically to Revolut users.
Are there corporate loyalty programs?
Corporate loyalty programs exist with business accounts.
Does the service allow operations with online casinos?
Revolut does not explicitly ban online casino transactions but monitors for compliance.
Are there restrictions on gambling transactions?
Gambling transactions are subject to applicable local laws and internal policies.
Can accounts be blocked for casino play?
Accounts may be blocked or restricted if suspicious activity related to gambling is detected.
How does the service view gambling?
Revolut takes a cautious approach, complying with regulatory requirements and monitoring gambling-related transactions.
Are there special conditions for gambling?
Special monitoring applies; no public special terms for gambling.
Are casino transactions tracked?
Yes, casino transactions are tracked for compliance and risk.
Can operations with gambling sites be hidden?
Transactions are visible to users; no special hiding of gambling spends.
Are there notifications about gambling expenses?
There are no dedicated gambling expense alerts, but general spending notifications apply.
Are there special fees for gambling operations?
Standard transaction fees apply; no specific gambling fees.
Can limits be set on gambling?
Users may use overall spending controls but no specific gambling limits.
Is there a self-exclusion function?
Self-exclusion tools are not specifically highlighted by Revolut.
Can access to gambling sites be restricted?
Revolut does not provide direct blocking of access to gambling sites.
Is gambling expense control supported?
General budgeting and spending controls apply but no gambling-specific controls.
Are there notifications about limit exceedance?
Spending limit notifications alert overall budget thresholds.
Can operations with casinos be blocked?
Blocking may occur if suspicious patterns emerge.
Is there gambling expense statistics?
No dedicated gambling expense reports.
Is a "cooling-off period" supported?
No formal gambling cooling-off features are publicized.
Can help be obtained for gambling addiction?
Revolut encourages responsible usage but does not provide direct gambling addiction support.
Is there partnership with player assistance organizations?
No known partnerships specific to gambling support.
How to set up gambling expense notifications?
General spending notifications can be used but no specific gambling alerts.
Which online casinos accept this payment method?
Revolut cards are widely accepted where Visa/Mastercard are accepted, including many online casinos.
Are there exclusive partnerships with specific casinos?
No known exclusive casino partnerships.
Do conditions differ when used in different casinos?
Conditions depend on the merchant terms, no Revolut-specific variations.
Are there special bonuses for using this method in casinos?
No Revolut-specific casino bonuses.
Can the method be used for both deposits and withdrawals in casinos?
Deposits are generally supported; withdrawals depend on casino policies.
Are there geographic restrictions for casino usage?
Usage may be restricted in jurisdictions prohibiting online gambling.
How do casino operators typically process transactions from this method?
Casinos process Revolut card payments as standard card transactions.
Are there typical processing times when used with casinos?
Casino deposit processing is usually instant; withdrawals depend on casino processing policies.
Do casinos usually charge additional fees for this method?
Additional fees depend on the casino, not Revolut.
Are there any known compatibility issues with major casino platforms?
No widely reported compatibility issues with major platforms.