What is the official website of the payment service?
https://www.roendespar.dk
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Where can I find the customer support contacts?
Customer support contacts are available on the official website's contact or about us page.
What is the hotline phone number?
+45 87 38 19 05
Is there a toll-free support number?
There is no verified information on a toll-free number; typically, Danish banks provide local phone support numbers.
What is the email address for technical support?
[email protected] (support related to mobile banking app)
Are there separate emails for different types of inquiries?
Yes, several staff emails exist for different roles such as [email protected] (director), [email protected] (support group leader), and other customer advisors also have specific emails.
Where can I find the online chat support?
No verified information on an online chat support service on the public website.
Does the chat support work 24/7?
No verified data available; typically, Danish savings banks provide chat within business hours only.
Is there support through messengers (Telegram, WhatsApp)?
No verified information on support through Telegram or WhatsApp.
What are the support working hours?
No explicit schedule found; generally, Danish banks operate support during weekdays’ business hours.
Does support work on weekends and holidays?
No verified weekend or holiday support availability found; usually closed.
Are there regional offices for in-person visits?
Yes, Ronde Sparekasse operates physical branches where in-person visits are possible.
Where are the physical offices located?
Main office is at Hovedgaden 33, 8410 Rønde, Denmark.
Can I schedule a personal meeting?
Personal meetings can usually be scheduled via phone or email with advisors.
Are there representatives in different countries?
No verified information on international representative offices.
In which languages is support available?
Support is primarily offered in Danish; English may be available for business or international clients.
How quickly does support respond to requests?
Average response times are not specified; industry standard is 1-2 business days for email inquiries.
Is there a priority system for VIP clients?
No information on VIP client priority support is available.
Can I request a callback?
Callback services are not explicitly confirmed but are common in banking customer service.
When was the payment service founded?
Ronde Sparekasse was founded in the early 20th century; exact founding year is not specified.
Who is the founder and owner of the service?
The bank is a mutual savings bank owned by its depositors; founder details are not publicly specified.
In which country is the company registered?
Denmark
What is the development history of the payment service?
The bank has evolved as a local Danish savings bank providing retail and business banking, digital services introduced including mobile banking app.
Have there been major updates or rebranding?
Recent updates include the launch of a new mobile banking app powered by SDC A/S.
Who sits on the company's board of directors?
No public detailed list; senior management includes director Jens Haahr.
Are there investors or partners in the service?
It is a mutual savings bank; no external investors noted; partner includes SDC A/S for technology.
Does the company participate in stock trading?
No, as a savings bank it is not publicly traded.
What is the company's market capitalization?
Not applicable.
Are there subsidiary companies or branches?
Branch located in Rønde; no subsidiaries publicly listed.
What licenses does the payment service have?
Licensed and authorized by the Danish Financial Supervisory Authority (reference number 9354).
In which jurisdictions does the service operate officially?
Denmark
Are there licenses for cryptocurrency operations?
No information about cryptocurrency licenses.
Does the service comply with AML/KYC requirements?
As a Danish regulated bank, it complies with AML and KYC regulations.
Are there security certificates (PCI DSS, etc.)?
No specific certificates disclosed; industry standard includes PCI DSS for card payments.
Has the service undergone security audits?
Regular audits are typical for regulated Danish banks but no specific public audit reports found.
Is there insurance for client funds?
Deposits are guaranteed up to 100,000 EUR per depositor under Denmark's deposit guarantee scheme.
Which international standards does it comply with?
Complies with EU and Danish banking regulatory standards including GDPR.
Have there been any regulatory fines or violations?
No public records of fines or violations found.
Where can I find real reviews about the service?
Reviews can be found on Danish banking forums and independent bank comparison sites.
What are the main user complaints?
Common complaints include limited digital service options and customer support wait times.
What do users most often praise the service for?
Reliable local banking service, good customer advisor support, competitive savings rates.
Are there issues with fund withdrawals?
No widespread issues reported.
Is the interface convenient according to users?
The mobile banking app has been positively reviewed for ease of use.
Are clients satisfied with transaction speed?
Transactions are rated as timely within banking norms.
Do users recommend this service?
Majority of users recommend it as a trusted local bank.
How do experts assess the service's reliability?
Experts view it as a stable regional financial institution with good compliance.
Are there industry awards and recognitions?
No specific awards publicly listed.
Does the service participate in payment system rankings?
No presence in major payment system rankings noted.
Are there recommendations from financial regulators?
It is under continuous supervision by Danish Financial Supervisory Authority.
What reputation does the service have among partners?
Regarded as a reputable partner in the Danish banking sector.
How do they evaluate solution innovation?
Innovation rated moderate; mobile app shows digital adoption.
Are there quality service certificates?
Standard banking certifications as required by Danish law.
Does the company participate in industry conferences?
No information available on conference participation.
How does the service position itself in the market?
As a regional savings bank focused on local customers and personalized service.
Which fiat currencies does the service support?
Danish krone (DKK) primarily.
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrency services supported.
Can currencies be converted within the service?
Currency conversion services typical for banks but no specifics on exotic currencies.
What exchange rates are used for conversion?
Bank applies standard interbank rates plus margin.
How often are exchange rates updated?
Regularly updated in line with market changes.
Can exotic currencies be handled?
Limited to major foreign currencies.
Are there currency restrictions in different countries?
Subject to Danish laws and international compliance; no unusual restrictions.
What types of transfers does the service support?
Domestic and international bank transfers, SEPA transfers.
Can transfers be made between service users?
Internal transfers between accounts supported.
Are transfers to bank cards supported?
Card payment and transfers supported.
Can money be transferred to bank accounts?
Bank account transfers fully supported.
Is bill payment available?
Yes, bill payment services offered.
Are recurring payments supported?
Recurring payment setup is supported.
Can automatic transfers be set up?
Automatic transfer scheduling available.
Are group payments supported?
No public info on group payments.
Can payment links be created?
No information found on payment link creation.
What are the minimum transaction amounts in the service?
Not specified; typically nominal minimums apply.
What are the maximum amounts that can be transferred?
Limits depend on account type and verification.
Are there daily limits on operations?
Daily transaction limits apply as per regulatory and internal policies.
What monthly and annual limits are in effect?
Limits vary by account and user verification status.
Can limits be increased? How?
Usually by enhanced verification and contacting customer service.
Do limits differ for verified users?
Yes, verification increases limits and service access.
Are there restrictions for new accounts?
New accounts have initial lower limits until verification.
Do special limits apply in different countries?
No specific geographic limit differences beyond regulatory compliance.
Can operations be temporarily blocked?
Yes, for fraud prevention or regulatory reasons.
Are there limits on the number of daily operations?
Operational limits exist but details not publicly disclosed.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by account and payment method.
What methods of funding are supported?
Bank transfer, card payment, direct deposits.
Are there fees for funding?
Typically no fees for standard deposit methods.
What are the minimum funding amounts?
Variable by method and account.
How quickly are funds credited when funding?
Usually same or next business day depending on method.
How can money be withdrawn from the system?
Withdrawals via bank transfer, ATM, or branch.
Are there fees for fund withdrawal?
Fees may apply for certain withdrawal methods.
How long does withdrawal take?
1-3 business days typical.
What withdrawal limits are set?
Limits depend on account type and verification.
How quickly are funds credited when funding with a card?
Card funding credited typically same day or next business day.
How long does a bank transfer take?
Domestic transfers typically same day or next business day; international may take longer.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers not supported.
Are transfers between users instant?
Internal transfers are immediate or near real-time.
Are there delays when funding on weekends?
Typically, funding on weekends is processed next business day.
Do holidays affect funding speed?
Yes, holidays delay processing.
Can crediting be accelerated for a fee?
Some express funding may be available at cost.
What determines the speed of funding processing?
Payment method, bank processing times, and regulatory checks.
Are there notifications about funding status?
Notifications are sent via online banking or app.
What to do if funding takes too long?
Contact customer support with transaction details.
How quickly are withdrawal requests processed?
Usually within 1-2 business days.
How long does card withdrawal take?
Typically 1-3 business days.
How quickly do bank transfers arrive?
Domestic transfers usually within 1 business day.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Withdrawals initiated on weekends processed next business day.
Do holidays affect withdrawal speed?
Yes, withdrawals are delayed by holidays.
Can withdrawal be accelerated for an additional fee?
Express withdrawals may be available with fees.
What determines withdrawal processing time?
Bank operating hours, payment method, external clearing systems.
Are there notifications about withdrawal status?
Yes, customers receive updates via banking channels.
Can a withdrawal request be canceled?
Usually can be canceled if not yet processed.
How to register with the payment service?
Registration via website or branch; personal and contact data required.
What data is needed to create an account?
Name, address, date of birth, identification, contact info.
Can registration be done without email?
Email usually required for electronic communication.
Is phone confirmation required during registration?
Phone verification might be required.
Are there age restrictions for registration?
Minimum age usually 18 years old.
Can a corporate account be created?
Yes, business accounts available with additional documentation.
Is it required to provide real data?
Yes, identity verification is mandatory.
Are there country restrictions for registration?
Primarily for residents or businesses in Denmark.
How long does account activation take?
Activation usually within 1-3 business days.
What verification levels exist?
Basic and enhanced verification according to regulations.
What documents are required for basic verification?
ID card or passport, proof of address.
Are documents needed for full verification?
Yes, additional documents like income proof may be required.
Are digital copies of documents accepted?
Yes, digital document submission is supported.
How long does the verification procedure take?
Typically 1-5 business days.
Can the service be used without verification?
Limited functions for unverified accounts.
What restrictions apply to unverified users?
Lower transaction limits and restricted services.
Is address confirmation required?
Yes, proof of address commonly required.
Is a selfie with documents required?
Possibly for enhanced verification.
How often do documents need to be updated?
Typically every few years or on request.
What encryption technologies does the service use?
Industry-standard encryption such as TLS/SSL.
Is two-factor authentication supported?
Supported and recommended.
Are there SMS confirmations for operations?
SMS verification is commonly used.
Is biometric authentication supported?
Supported via mobile banking apps.
Is blockchain technology used?
No public information on blockchain use.
Is there a multi-level security system?
Yes, multi-factor security layers implemented.
How is user personal data protected?
Data protection complies with GDPR and Danish law.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Standard measures in place as per industry practice.
Are regular security audits conducted?
Regular internal and external security audits are standard.
What anti-phishing protection measures are provided?
Awareness and technical controls in online platforms.
Is there a suspicious activity detection system?
Yes, fraud detection and monitoring systems are in place.
How does the service combat money laundering?
Rigorous AML procedures aligned with Danish and EU laws.
Is there blocking of suspicious accounts?
Account blocking on suspicion is standard.
What to do when fraud is detected?
Report immediately to bank support and freeze accounts.
How to report suspicious activity?
Contact customer service or use online reporting tools.
Is there compensation for damage from fraudsters?
Generally, compensation policies depend on case details and timely reporting.
What user rights exist for disputed transactions?
Users are entitled to dispute investigation and resolution under consumer protection laws.
How to dispute account blocking?
Formal appeal process available via customer service.
Is there insurance against cyber attacks?
Deposit insurance applies; cyber insurance specifics are not public.
What fees does the service charge for transfers?
Fees depend on transfer type; domestic often low or free, international may incur fees.
Are there fees for account funding?
Usually no fees for standard deposit methods.
Are fees charged for fund withdrawal?
Withdrawal fees vary by method and bank policy.
Are there fees for currency conversion?
Conversion fees are applied typically as a percentage margin.
Are there fees for account inactivity?
No specific inactivity fees publicly stated.
Are there account maintenance fees?
Maintenance fees depend on account type.
Are fees charged for operation cancellation?
Cancellation fees are uncommon but possible depending on service terms.
Are there fees for expedited operations?
Express service fees may apply.
Are there hidden fees?
Any fees should be disclosed as per Danish law; transparency is required.
How are fees calculated for large amounts?
Often on a sliding scale or fixed percentage.
Are there different tariff plans in the service?
Multiple account plans with varied fees exist.
What advantages does VIP status provide?
No public VIP program information.
How to get preferential conditions?
Enhanced services generally via business or premium accounts.
Are there free operations per month?
Some accounts offer free transactions up to a limit.
Are there discounts for active users?
Not publicly detailed.
Are there corporate tariffs?
Corporate accounts have specific pricing.
Can individual conditions be obtained?
Custom pricing may be negotiated for business customers.
Do promotional codes work for fee reduction?
Not common in banking services.
Are there cashback programs?
No cashback programs publicly known.
Are there discounts for transaction volumes?
Volume discounts mainly for business clients.
Is there an official mobile application?
Yes, Mobilbank Rønde Sparekasse on iOS and Android.
On which platforms is the application available?
Android and iOS.
What functions are available in the mobile application?
Account overview, payments, bill scanning and payments, communication with advisors.
Does functionality differ from the web version?
Mobile app focuses on convenience; web may have fuller service set.
Is Touch ID/Face ID supported?
Yes, biometric login supported.
Can the application work offline?
Limited offline functionality; mainly requires internet.
Are there push notifications about operations?
Supported for transactions and alerts.
Is dark theme supported?
No confirmed information on dark mode.
How often is the mobile application updated?
Updates occur periodically; last confirmed March 2025.
Are there beta versions of the application?
No public info on beta app versions.
Is the web interface of the service convenient?
Generally rated as user-friendly.
Is responsive design supported?
The website has responsive design for mobile devices.
In which languages is the interface available?
Danish primarily; English may be available for some users.
Is there a night mode for the website?
No public info on night mode.
Are hotkeys supported?
Not commonly supported in banking websites.
Can data be exported?
Data export (statements) is usually supported in PDF or CSV.
Is there an API for developers?
No public API information.
Is integration with other services supported?
Integrations mainly focus on payment systems and accounting via standard channels.
How often is the web interface updated?
Periodic updates aligned with technology and compliance requirements.
Are there virtual cards in the service?
Not publicly confirmed.
Can disposable cards be created?
No information on disposable cards.
Is multi-currency account functionality supported?
Limited; primary focus on DKK and major fiat currencies.
Are there investment products?
Yes, basic savings and investment products.
Can interest be earned on balance?
Interest is paid on savings accounts and deposits.
Are there credit products?
Consumer and business loans available.
Can cryptocurrencies be bought/sold?
No cryptocurrency trading supported.
Is there acquiring for business?
Merchant services are available through business banking.
Are mass payouts supported?
No confirmed information on mass payouts.
Is there a loyalty program in the service?
No public loyalty program details.
How are bonus points earned?
Not applicable.
Are there referral programs?
No public referral program information.
What privileges do VIP clients have?
Not detailed publicly.
Are there seasonal promotions and offers?
No public seasonal promotion info.
Can premium status be obtained?
Premium or business accounts provide enhanced access.
Are there partner discounts?
No public partner discount data.
Are there corporate loyalty programs?
No detailed corporate loyalty programs known.
Does the service allow operations with online casinos?
No specific info; banks often restrict or monitor gambling transactions.
Are there restrictions on gambling transactions?
Common banking compliance restricts gambling-related transactions due to regulation.
Can accounts be blocked for casino play?
Potentially, if suspicious activity is detected.
How does the service view gambling?
Likely cautious, adhering to legal and regulatory frameworks.
Are there special conditions for gambling?
No public conditions, typical compliance rules apply.
Are casino transactions tracked?
Likely subject to transaction monitoring for AML.
Can operations with gambling sites be hidden?
No, banks comply with transparency and monitoring laws.
Are there notifications about gambling expenses?
Not standard; monitoring is internal.
Are there special fees for gambling operations?
No public info, usually standard fees apply.
Can limits be set on gambling?
Not specifically for gambling; general transactional limits apply.
Is there a self-exclusion function?
Not specified; generally managed through regulatory channels.
Can access to gambling sites be restricted?
Not provided by banks.
Is gambling expense control supported?
Banks do not typically control expenses specifically for gambling.
Are there notifications about limit exceedance?
Customers can receive alerts on reaching limits.
Can operations with casinos be blocked?
Possible through compliance but not standard practice.
Is a "cooling-off period" supported?
Not specified.
Can help be obtained for gambling addiction?
Banks generally refer to public support organizations.
Is there partnership with player assistance organizations?
No public information.
How to set up gambling expense notifications?
Generally, via account alert settings for transactions.
Which online casinos accept this payment method?
No specific casino acceptance list; generally not used for gambling.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
No verified usage.
Are there geographic restrictions for casino usage?
Not applicable.
How do casino operators typically process transactions from this method?
Not typically supported.
Are there typical processing times when used with casinos?
Not applicable.
Do casinos usually charge additional fees for this method?
Not applicable.
Are there any known compatibility issues with major casino platforms?
Not applicable.