What is the official website of the payment service?
https://www.rorosbanken.no
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts can be found on the official website's contact page and at physical branch locations.
What is the hotline phone number?
The main customer service phone number is +47 72 40 90 00.
Is there a toll-free support number?
There is no verified information about a toll-free support number; banks in Norway typically provide local phone numbers.
What is the email address for technical support?
No specific technical support email is publicly listed; the general contact email is [email protected].
Are there separate emails for different types of inquiries?
No verified separate specialized emails, but general inquiries are handled via [email protected].
Where can I find the online chat support?
No clear online chat service is published; some services may use digital assistants on the website for support.
Does the chat support work 24/7?
No verified information about 24/7 chat support availability.
Is there support through messengers (Telegram, WhatsApp)?
No known support via Telegram or WhatsApp.
What are the support working hours?
Telephone support is available Monday to Friday from 07:00 to 21:00.
Does support work on weekends and holidays?
No support offered on weekends and public holidays is indicated.
Are there regional offices for in-person visits?
Yes, there are physical offices available for in-person visits.
Where are the physical offices located?
Physical office addresses include Kjerkgata 1, 7374 Røros, Norway, and Parkveien 53A, 0256 Oslo, Norway.
Can I schedule a personal meeting?
Personal meetings can be scheduled by contacting customer service or visiting the bank.
Are there representatives in different countries?
No verified information on international representative offices; operations are mainly in Norway.
In which languages is support available?
Support is expected to be in Norwegian; English may be available based on standard banking practices in Norway.
How quickly does support respond to requests?
Average response times are not published; typical bank response times range from hours to one business day.
Is there a priority system for VIP clients?
No publicly available information on VIP customer support priorities.
Can I request a callback?
Callback service availability is not explicitly mentioned but may be arranged upon request.
When was the payment service founded?
No verified founding date found specifically for payment services; Røros Sparebank has a long history as a savings bank in Norway.
Who is the founder and owner of the service?
No specific founder information; Røros Sparebank is a Norwegian savings bank owned by local shareholders and customers.
In which country is the company registered?
The bank is registered in Norway.
What is the development history of the payment service?
No detailed verified history of payment service development; the bank has evolved as a regional savings bank with typical financial service offerings.
Have there been major updates or rebranding?
No public information about recent major rebranding or payment service updates.
Who sits on the company's board of directors?
Detailed board member information is not publicly available in the retrieved data.
Are there investors or partners in the service?
The bank collaborates with local business partners; no specific investor details found.
Does the company participate in stock trading?
The bank is not publicly traded on a stock exchange.
What is the company's market capitalization?
Market capitalization data is not applicable as Røros Sparebank is not publicly listed.
Are there subsidiary companies or branches?
The bank has branch offices, but no major subsidiaries identified.
What licenses does the payment service have?
The bank operates under Norwegian financial regulatory licenses applicable to savings banks.
In which jurisdictions does the service operate officially?
The bank operates officially in Norway.
Are there licenses for cryptocurrency operations?
No information indicates payment service cryptocurrency licenses.
Does the service comply with AML/KYC requirements?
The bank follows standard AML (anti-money laundering) and KYC (know your customer) regulations required by Norwegian law.
Are there security certificates (PCI DSS, etc.)?
No specific PCI DSS certification details found; banks typically comply with industry security standards.
Has the service undergone security audits?
No public audit reports found; financial institutions generally undergo regular security auditing processes.
Is there insurance for client funds?
Client funds in Norwegian banks are usually protected by the Norwegian Banks' Guarantee Fund.
Which international standards does it comply with?
The bank complies with relevant Norwegian and EU financial regulatory standards.
Have there been any regulatory fines or violations?
No public information about fines or regulatory violations found.
Where can I find real reviews about the service?
Reviews can be found on local review websites such as Yelp Norway and banking forums.
What are the main user complaints?
Specific user complaints are not documented; common banking issues usually include service wait times or digital platform usability.
What do users most often praise the service for?
Users appreciate local community focus and personalized financial advice.
Are there issues with fund withdrawals?
No widespread withdrawal issues reported.
Is the interface convenient according to users?
No detailed feedback for interface convenience specific to Røros Sparebank found.
Are clients satisfied with transaction speed?
Typical domestic payment speeds apply; no specific dissatisfaction reported.
Do users recommend this service?
General recommendations exist locally but no formal referral statistics available.
How do experts assess the service's reliability?
Experts see the bank as financially stable with strong capital and earnings ratios.
Are there industry awards and recognitions?
No specific industry awards publicly reported.
Does the service participate in payment system rankings?
No participation in global payment system rankings identified.
Are there recommendations from financial regulators?
The bank operates under regulatory compliance with no special endorsements.
What reputation does the service have among partners?
It has a positive local partner reputation as a stable regional bank.
How do they evaluate solution innovation?
The bank focuses on sustainable lending growth rather than fintech innovation leadership.
Are there quality service certificates?
No publicly disclosed quality certifications.
Does the company participate in industry conferences?
No specific details on industry conference participation.
How does the service position itself in the market?
Positioned as a community-focused regional savings bank with prudent financial management.
Which fiat currencies does the service support?
Norwegian krone (NOK) is the primary fiat currency supported.
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrency services or support available.
Can currencies be converted within the service?
Currency conversion services are available for international payments.
What exchange rates are used for conversion?
Exchange rates follow standard bank hourly rates and market conditions.
How often are exchange rates updated?
Exchange rates update regularly throughout business hours.
Can exotic currencies be handled?
Support for exotic currencies is limited; mainly major and Nordic currencies are supported.
Are there currency restrictions in different countries?
Restrictions depend on Norwegian and international regulations.
What types of transfers does the service support?
Domestic transfers, international SWIFT payments, and intra-bank transfers.
Can transfers be made between service users?
Yes, transfers between customers within the bank are supported.
Are transfers to bank cards supported?
No verified data on direct transfers to bank cards.
Can money be transferred to bank accounts?
Yes, transfers to external bank accounts are supported.
Is bill payment available?
Yes, bill payments are available through internet and mobile banking.
Are recurring payments supported?
Recurring payments and standing orders can be set up.
Can automatic transfers be set up?
Yes, scheduled automatic transfers are supported.
Is payment scheduling available?
Yes, customers can schedule future payments.
Are group payments supported?
No specific data on group payment features.
Can payment links be created?
No verified payment link generation service.
What are the minimum transaction amounts in the service?
No publicly listed minimum transaction amounts.
What are the maximum amounts that can be transferred?
Maximum amounts depend on account type and internal bank limits.
Are there daily limits on operations?
Daily transaction limits exist per standard banking risk management regulations.
What monthly and annual limits are in effect?
Limits vary by customer verification level and account type.
Can limits be increased? How?
Limit increases are usually possible by contacting the bank and undergoing enhanced verification.
Do limits differ for verified users?
Verified users have higher transaction limits than non-verified users.
Are there restrictions for new accounts?
New accounts have standard onboarding and transaction restrictions for compliance.
Do special limits apply in different countries?
Geographic-specific limits apply per regulatory rules.
Can operations be temporarily blocked?
Operations can be blocked temporarily for security or compliance reasons.
Are there limits on the number of daily operations?
Some limits on daily transaction count may be applied to mitigate risk.
What are the minimum amounts for account funding?
No specific minimum funding amounts publicly disclosed.
What methods of funding are supported?
Funding via bank transfer, card payments, and cash deposits at branches.
Are there fees for funding?
Funding fees may apply depending on method; some local deposits may be free.
What are the minimum funding amounts?
Not publicly specified; may be subject to minimum deposit policies.
How quickly are funds credited when funding?
Funds are credited immediately for cash deposits, card and instant transfers; bank transfers may take 1-2 business days.
How can money be withdrawn from the system?
Withdrawals available through ATM, branch counter, card transactions, and bank transfers.
Are there fees for fund withdrawal?
Withdrawal fees apply at ATMs and for certain transfer types.
How long does withdrawal take?
Typically instant for ATM, 1-2 business days for bank transfers.
What withdrawal limits are set?
Withdrawal limits depend on card type and account limits.
How quickly are funds credited when funding with a card?
Card funding is usually credited instantly or within a few minutes.
How long does a bank transfer take?
Domestic transfers are mostly instant to same-bank accounts, 1-2 business days for others.
How quickly do cryptocurrency transfers arrive?
Cryptocurrencies are not supported for transfers.
Are transfers between users instant?
Internal transfers between accounts in Røros Sparebank are typically instant.
Are there delays when funding on weekends?
Funding via bank transfer may be delayed on weekends.
Do holidays affect funding speed?
Yes, national holidays may delay processing times.
Can crediting be accelerated for a fee?
No specific express funding service information found.
What determines the speed of funding processing?
Funding speed depends on payment method, intermediary banks, and processing windows.
Are there notifications about funding status?
Customers receive notifications via internet or mobile banking platforms.
What to do if funding takes too long?
Contact customer service to investigate delayed funding issues.
How quickly are withdrawal requests processed?
Withdrawal requests are generally processed within same or next business day.
How long does card withdrawal take?
Card withdrawals at ATMs are instant.
How quickly do bank transfers arrive?
Bank transfers generally arrive within 1-2 business days.
Are cryptocurrency withdrawals instant?
Cryptocurrencies not supported.
Are there withdrawal delays on weekends?
Withdrawals done on weekends may process next business day.
Do holidays affect withdrawal speed?
Yes, national holidays may cause delays.
Can withdrawal be accelerated for an additional fee?
No verified express withdrawal service for a fee.
What determines withdrawal processing time?
Method of withdrawal, banking hours, and compliance checks.
Are there notifications about withdrawal status?
Withdrawal status updates are provided through banking apps or SMS.
Can a withdrawal request be canceled?
Withdrawal cancellations depend on processing stage; possible before execution.
How to register with the payment service?
Registration can be done online or at a branch with personal identification.
What data is needed to create an account?
Basic identification data including national ID number, name, address, phone, and email.
Can registration be done without email?
Email is typically required for communication and security.
Is phone confirmation required during registration?
Phone number and confirmation usually required for security.
Are there age restrictions for registration?
Minimum age is generally 18 years to open accounts.
Can a corporate account be created?
Yes, business accounts are available with documentation requirements.
Is it required to provide real data?
Yes, real and verified information is mandatory under regulations.
Are there country restrictions for registration?
Registration restricted to residents or entities with ties to Norway.
How long does account activation take?
Account activation typically takes from immediate to a few days depending on verification.
What verification levels exist?
Basic and enhanced verification depending on account type and services.
What documents are required for basic verification?
Personal ID, proof of address, and possibly income proof.
Are documents needed for full verification?
Enhanced verification may require additional documents like financial statements.
Are digital copies of documents accepted?
Yes, digital document submission is provided.
How long does the verification procedure take?
Verification may take up to a few business days.
Can the service be used without verification?
Limited service access is possible, but full features require verification.
What restrictions apply to unverified users?
Lower transaction limits and restricted access to certain services.
Is address confirmation required?
Yes, proof of address is standard for compliance.
Is a selfie with documents required?
Possibly required for enhanced KYC verification; specific info not confirmed.
How often do documents need to be updated?
Documents may need updating periodically or upon significant changes.
What encryption technologies does the service use?
Banks use industry-standard encryption protocols such as TLS for data security.
Is two-factor authentication supported?
Yes, 2FA is typically supported for account login and transactions.
Are there SMS confirmations for operations?
Yes, SMS confirmations are commonly used for transaction authentication.
Is biometric authentication supported?
No explicit information, but commonly supported on banking mobile apps.
Is blockchain technology used?
No confirmed use of blockchain technology for payment services.
Is there a multi-level security system?
Yes, multi-layer security is standard including firewalls, encryption, and authentication.
How is user personal data protected?
Personal data is protected according to Norwegian and EU GDPR privacy standards.
Is cold storage used for cryptocurrencies?
Cryptocurrencies are not supported.
Is there DDoS attack protection?
Banks implement DDoS mitigation to maintain service availability.
Are regular security audits conducted?
Financial institutions conduct regular security audits to comply with regulations.
What anti-phishing protection measures are provided?
Anti-phishing education and technical protections like email filters are standard.
Is there a suspicious activity detection system?
Yes, automated fraud monitoring systems are used.
How does the service combat money laundering?
AML measures include transaction monitoring, KYC processes, and reporting.
Is there blocking of suspicious accounts?
Yes, accounts may be blocked if suspicious activity is detected.
What to do when fraud is detected?
Customers should report immediately to the bank's fraud department.
How to report suspicious activity?
Report through customer support channels or dedicated fraud hotlines.
Is there compensation for damage from fraudsters?
Banks typically have policies to compensate verified fraud victims.
What user rights exist for disputed transactions?
Customers have rights to file disputes and investigations under banking regulations.
How to dispute account blocking?
Users can request review through customer support or complaints department.
Is there insurance against cyber attacks?
Institutions maintain cyber insurance to mitigate risks.
What fees does the service charge for transfers?
Domestic transfers are generally free; international and special transactions incur fees.
Are there fees for account funding?
Fees may apply depending on method and bank policy.
Are fees charged for fund withdrawal?
Fees apply for some withdrawal types like ATM or outside network withdrawals.
Are there fees for currency conversion?
Currency conversion fees apply based on exchange rates and service charges.
Are there fees for account inactivity?
Some banks charge inactivity fees after extended periods without transactions.
Are there account maintenance fees?
No standard account maintenance fees for basic accounts; fees may apply for premium services.
Are fees charged for operation cancellation?
Cancellation fees may apply for certain payment reversals.
Are there fees for expedited operations?
No publicly available data on express service fees.
Are there hidden fees?
Røros Sparebank discloses fees transparently as per regulations.
How are fees calculated for large amounts?
Large transaction fees may be tiered or percentage-based depending on amount.
Are there different tariff plans in the service?
Pricing varies by account type and service bundle.
What advantages does VIP status provide?
No public VIP program information found.
How to get preferential conditions?
Preferential terms may be available by request or premium banking status.
Are there free operations per month?
Basic operations like domestic transfers may have free monthly allowances.
Are there discounts for active users?
No specific discount programs publicly noted.
Are there corporate tariffs?
Corporate accounts have specific pricing structures.
Can individual conditions be obtained?
Custom pricing may be negotiated for high-value clients.
Do promotional codes work for fee reduction?
No publicly known promotional code systems.
Are there cashback programs?
No cashback programs publicly listed.
Are there discounts for transaction volumes?
Volume-based discounts may be available for business customers.
Is there an official mobile application?
Yes, Røros Sparebank offers a mobile banking app.
On which platforms is the application available?
The app is available on iOS and Android platforms.
What functions are available in the mobile application?
The app supports payments, transfers, account management, statement viewing, and alerts.
Does functionality differ from the web version?
The mobile app may have optimized UI but core features align with web banking.
Is Touch ID/Face ID supported?
Biometric login is typically supported by the mobile app.
Can the application work offline?
Limited offline functionality, mostly requires internet connection for operations.
Are there push notifications about operations?
Yes, customers can receive push notifications for transactions and alerts.
Is dark theme supported?
No specific data on dark mode availability.
How often is the mobile application updated?
The app is regularly updated to fix bugs and add improvements.
Are there beta versions of the application?
No public info on beta testing programs.
Is the web interface of the service convenient?
The web interface is designed for user convenience and functionality.
Is responsive design supported?
Yes, the web platform supports mobile-responsive design.
In which languages is the interface available?
Interface primarily in Norwegian, some English language support plausible.
Is there a night mode for the website?
No confirmed night mode on web interface.
Are hotkeys supported?
No specific data on hotkey accessibility.
Can data be exported?
Account statements and transaction history can be exported in common formats.
Is there an API for developers?
No public API information found.
Is integration with other services supported?
Banking integrations are typical but no specific details found.
How often is the web interface updated?
Web interface updates occur periodically as needed.
Are there virtual cards in the service?
No verified virtual card service.
Can disposable cards be created?
No disposable card service confirmed.
Is multi-currency account functionality supported?
Multi-currency accounts are not prominently offered.
Are there investment products?
The bank offers financial advisory and investment services.
Can interest be earned on balance?
Interest may be earned on some deposit accounts.
Are there credit products?
Credit cards and loans are offered subject to credit approval.
Is P2P trading supported?
No P2P trading capability found.
Can cryptocurrencies be bought/sold?
The bank does not support cryptocurrency exchange.
Is there acquiring for business?
Merchant acquiring services may be available through partner networks.
Are mass payouts supported?
No public information on mass payout services.
Is there a loyalty program in the service?
No loyalty program information found.
Is there cashback for operations?
No cashback reported.
Are there referral programs?
No referral program information publicly available.
What privileges do VIP clients have?
No information on VIP privileges.
Are there seasonal promotions and offers?
No publicly noted promotional offers.
Can premium status be obtained?
No public info on premium upgrades.
Are there partner discounts?
No partner discounts identified.
Are there corporate loyalty programs?
No information on corporate loyalty programs.
Does the service allow operations with online casinos?
No specific policy found; typically such transactions are restricted or monitored.
Are there restrictions on gambling transactions?
Gambling-related transactions are often restricted or monitored.
Can accounts be blocked for casino play?
Accounts can be blocked for suspicious or restricted gambling activity.
How does the service view gambling?
Likely cautious with compliance to regulations and restrictions.
Are there special conditions for gambling?
No publicly disclosed gambling-specific terms.
Are casino transactions tracked?
Suspicious gambling transactions are typically monitored.
Can operations with gambling sites be hidden?
No, transparency is standard for compliance.
Are there notifications about gambling expenses?
No specific gambling expense notifications.
Are there special fees for gambling operations?
Fees depend on transaction types; no special gambling fees specified.
Can limits be set on gambling?
Banks may allow spending controls depending on customer request.
Is there a self-exclusion function?
Banks collaborate with regulators to support self-exclusion arrangements.
Can access to gambling sites be restricted?
Banks or customers may implement blocking on payment level.
Is gambling expense control supported?
Expense control tools may be available through banking advice.
Are there notifications about limit exceedance?
Standard transaction alert systems may notify customers.
Can operations with casinos be blocked?
Yes, as part of fraud or compliance controls.
Is a "cooling-off period" supported?
No specific feature detailed.
Can help be obtained for gambling addiction?
Referrals to assistance may be provided by customer service.
Is there partnership with player assistance organizations?
No public info on partnerships.
How to set up gambling expense notifications?
Customers should request support via service channels.
Which online casinos accept this payment method?
No verified online casino acceptance lists.
Are there exclusive partnerships with specific casinos?
No exclusive partnerships known.
Do conditions differ when used in different casinos?
No known casino-specific terms variations.
Are there special bonuses for using this method in casinos?
No bonuses specific to this payment method.
Can the method be used for both deposits and withdrawals in casinos?
Not verified.
Are there geographic restrictions for casino usage?
Subject to Norwegian and local gambling laws.
How do casino operators typically process transactions from this method?
Standard bank transfer or card transaction methods.
Are there typical processing times when used with casinos?
Processing times follow standard bank transfer times.
Do casinos usually charge additional fees for this method?
Any fees would be charged by the bank or payment processor, not casinos.
Are there any known compatibility issues with major casino platforms?
No reported compatibility issues.