What is the official website of the payment service?
https://www.sasfin.com
https://www.sasfin.com
Customer support contacts can be found on the "Contact Us" page of the official Sasfin website.
+27 11 809 7500
Sasfin Bank does not prominently advertise a toll-free support number; standard rates may apply for calls.
Most banks provide specialized email addresses for retail, business, or technical support; locations are usually on their contact page.
Many banks offer online chat through the official website or mobile app, typically accessed from the homepage or support section.
Online chat is frequently available during business hours; some services offer limited 24/7 support for urgent banking issues.
Leading banks are increasingly using WhatsApp for support; the contact is normally displayed on the website or app.
Business support is usually available Monday to Friday, 8:00-17:00, with limited hours during weekends and public holidays.
Many banks offer reduced support hours on weekends and holidays, focusing on urgent matters with main lines.
Banks maintain regional branches for client visits, information on locations is available on their website.
Sasfin Bank is headquartered at 29 Scott Street, Waverley, Johannesburg, South Africa; branch addresses are on their site.
Personal meetings can be scheduled via phone or online form, subject to staff availability and purpose of visit.
Sasfin focuses on South Africa; international representation is uncommon except for correspondent banking relationships.
Support is typically provided in English, with some banks offering service in additional local languages.
Response times vary; phone support is immediate, email replies often occur within 24-48 hours.
VIP or premium clients often receive expedited service through dedicated hotlines, relationship managers, or priority queues.
Most banks allow callback requests via website, phone, or app, processed according to queue and urgency.
Sasfin Bank was established in 1951.
Founded by the Harris family; currently owned by listed shareholders under Sasfin Holdings Limited.
South Africa
Sasfin began providing merchant banking in 1951, expanded to a full banking license, and now offers financial, business, and payment services.
Sasfin was rebranded as Sasfin Holdings Limited and has evolved its brand and service offerings over decades.
The board includes executive and non-executive directors, such as Michael Sassoon (CEO) and other key executives, listed on their website.
Sasfin Holdings Limited is publicly traded and has institutional investors, partners, and affiliates in financial and business services.
Sasfin Holdings Limited is listed on the Johannesburg Stock Exchange (JSE).
Market capitalization fluctuates; latest values are available on financial news or JSE listings.
Sasfin Bank services are delivered through multiple branches and subsidiary entities for different financial solutions.
Sasfin Bank is licensed as a registered bank under South African Reserve Bank and licensed for payment services.
Sasfin operates exclusively in South Africa under local regulatory authorization.
There is no public record of Sasfin Bank holding specific cryptocurrency operation licenses as of the most recent data.
Sasfin Bank follows all mandated anti-money laundering and know-your-customer procedures per South African law.
Payment services are required to comply with PCI DSS and security certifications relevant to electronic transactions.
Regular security audits are standard practice for licensed banks to maintain compliance and operational trust.
Client funds in South African banks are protected by deposit protection schemes and bank-held insurance, subject to limits.
Complies with SWIFT, PCI DSS, ISO standards, and regulatory best practices for banking and payments.
No major fines or violations reported publicly; banks are subject to regulatory action if rules are breached.
User reviews can be found on platforms like HelloPeter, Google Reviews, Trustpilot, and finance sites.
Common complaints include slow processing, fee transparency, technical issues, or delayed response to queries.
Users appreciate friendly staff, personalized service, diverse product offerings, and secure digital banking features.
Occasional delays in fund withdrawals are reported, but most transactions are completed according to bank timelines.
Most users find the digital banking interface functional and secure, usability may vary by app/web experience.
Transaction speed is generally satisfactory, with standard payment clearing adhering to South African banking norms.
Recommendation rates are moderate, depending on user experience, service needs, and features.
Financial analysts rate Sasfin as stable and compliant with banking rules, suitable for business and merchant needs.
Sasfin Bank has received local finance and banking accolades; achievements are listed on their corporate site.
Sasfin is ranked in South African industry surveys and banking sector rankings.
Regulators generally endorse licensed banks that meet financial and procedural standards.
Sasfin is known for commercial reliability, business partnerships, and supporting small and medium enterprises.
Sasfin is recognized for innovative business banking solutions, fintech partnerships, and efficient payment technologies.
Major banks hold service quality certifications defined by national and sector standards.
Sasfin is present at national finance, business, and tech sector conferences, often as a speaker or sponsor.
Sasfin positions itself as a business-focused bank with tailored solutions for entrepreneurs and corporate clients.
South African Rand (ZAR) is the main supported fiat currency.
Sasfin Bank does not currently offer direct cryptocurrency support or trading within its payment services.
There is no proprietary cryptocurrency or token associated with Sasfin Bank.
Currency conversion is possible for certain international transactions, subject to approval and exchange controls.
Exchange rates are sourced from official market data and updated regularly by the treasury department.
Rates are typically updated daily, reflecting real-time changes in the forex market.
Stablecoin support is not indicated for Sasfin’s payment offerings at this time.
Support for exotic currencies may depend on transaction type; pre-approval often required for less common currencies.
Currency restrictions comply with South African Reserve Bank rules and specific country-based regulations.
Sasfin supports electronic funds transfers, interbank, business, and merchant payments.
Peer transfers are facilitated through business and personal banking platforms, subject to account requirements.
Transfers to South African bank cards may be possible through EFT; direct card-to-card transfers are limited.
Yes, Sasfin enables transfers to South African and certain international bank accounts.
Bill payment solutions are available for business and retail clients through web and mobile banking.
Recurring payments can be scheduled via online banking or business services.
Most banks allow automated transfers to be configured for regular payments or salary distribution.
Payment scheduling is supported, enabling future-dated payments and transfers through the interface.
Group payment and payroll features exist for business clients, enabling payouts to multiple recipients.
Payment link creation is typically offered for merchant services; details may require business account access.
Minimum transaction amounts are set by regulation; generally about ZAR10 for digital payments.
Maximums depend on account type, regulatory controls, and verification status, with caps for personal and business accounts.
Daily limits vary by user verification tier and account type, commonly from ZAR10,000 to ZAR100,000 or more.
Limits are determined by regulatory framework, risk, and account settings; specifics are disclosed in bank terms.
Limits can be increased through enhanced verification, financial review, and application via support channels.
Verified users may access higher limits for transfers, funding, and withdrawals based on account status.
New accounts may face initial limits on transactions, funding, and withdrawals until full verification completion.
Transaction limits may be adjusted based on country of use, regulatory control, and bank policy.
Operations can be temporarily blocked for security reasons or by user/administrator request.
Banks may set transaction count limits to manage risk and fraud; limits are disclosed in user agreements.
Minimum funding starts at ZAR10; varies depending on method and account type.
Supported methods include electronic transfer (EFT), cash deposit at branches, and sometimes card payments.
Fees apply for cash deposits and certain funding methods; electronic transfers are often free.
Minimum funding amount per transaction is generally around ZAR10; check account or product-specific terms for details.
Electronic fund credits are usually reflected within 24 hours; cash deposits may be instant during work hours.
Withdrawals can be made via electronic transfer to a linked bank account, or in cash at branches.
Withdrawal fees depend on method and account type; details are disclosed in product pricing guides.
Withdrawals by EFT typically process within 1 to 2 business days; cash withdrawals are immediate in-branch.
Limits are set by user verification level, regulatory requirements, and account profile.
Card funding reflects in the account usually within minutes to a few hours.
Bank transfers are completed within 1-2 business days, subject to cutoff times and interbank arrangements.
Cryptocurrency transfers are not supported by Sasfin Bank.
Internal transfers are typically completed instantly or within minutes.
Weekend processing may delay fund credits to the next business day.
Holiday periods can lead to next business day crediting for fund transfers.
Some banks offer express processing for a fee, primarily for business accounts or urgent needs.
Processing speed is affected by payment method, time of request, verification, and regulatory controls.
Banks commonly send email, SMS, or push notifications for funding and transaction status.
If delays occur, contact support with transaction details for investigation and resolution.
Withdrawal requests are usually processed within 24 hours for EFT; in-branch withdrawals are immediate.
Card-linked withdrawal processes within minutes to hours; paper cheque or offline withdrawal takes longer.
Bank transfer credits generally arrive within 1-2 business days depending on bank and cut-off times.
Cryptocurrency withdrawal is not a feature of Sasfin Bank’s payment services.
Weekend withdrawals may be delayed until the next business day.
Withdrawals processed on holidays are credited next business day.
Express withdrawal options may exist, mainly for business or priority accounts, with extra charges.
Withdrawal speed is determined by the method used, verification status, and processing cut-off times.
Withdrawal status is communicated through notifications by email, SMS, or within the service interface.
Withdrawal cancellations typically must be actioned prior to processing; contact support promptly to request.
Register online via Sasfin website or in-branch with identity documents and account setup form.
Personal details, government-issued ID, proof of address, and contact information are required for registration.
Most banks require an email for online registration; in-person visits may allow alternatives.
Phone verification is commonly required to activate and secure digital accounts.
Clients must be at least 18 years old or reach the age of majority in South Africa.
Business and corporate accounts are available for legal entities meeting documentation and verification requirements.
Real, accurate information is required to comply with KYC and anti-fraud regulations.
Sasfin accounts are issued to South African residents and businesses only; non-residents generally cannot register.
Account activation takes from minutes to a few business days after verification and compliance checks.
Account verification tiers may include basic, enhanced, and business verification, each with distinct documentation needs.
Basic verification requires government-issued ID, address proof, and additional contact details.
Full verification includes ID, address proof, business/company registration for legal entities, and financial statements.
Digital copies are accepted for initial application; originals may be required for final approval or higher tiers.
Verification is completed in 1-3 business days, depending on volume and completeness of documents.
Accounts without verification have severe restrictions on transactions, limits, and functionality.
Unverified users are restricted in transfer amounts, payment types, and access to advanced services.
Address confirmation is mandatory for regulatory compliance and account approval.
Some banks and products require a selfie with documents for identity verification; policy varies by account type.
Updates are required if information changes or at intervals prescribed by the bank for compliance.
Sasfin uses modern encryption (SSL, TLS) for secure web and mobile communications.
Two-factor authentication is available for digital channels, commonly via SMS or app-based codes.
SMS confirmations and notifications are provided for transactions and security events.
Biometric login is supported for mobile apps, enabling fingerprint or facial recognition access.
Sasfin does not publicly offer blockchain-enabled payment services.
Security systems are layered, with login authentication, transaction monitoring, and fraud prevention controls.
Personal data is protected following POPIA and other data privacy laws, with robust encryption and restricted access.
Sasfin does not custody or store cryptocurrencies; thus, cold storage is not applicable.
DDoS mitigation is standard for banking platforms, using firewalls, filtering, and monitoring tools.
Banks conduct regular audits by internal and external teams to maintain high security standards.
Anti-phishing protections include user education, email verification, and transaction alerts.
Real-time transaction monitoring systems are standard to detect and block suspicious activities.
Comprehensive AML routines, transaction screening, and reporting measures are implemented per law.
Banks block suspicious accounts and report activity in line with AML laws and procedures.
Contact support, freeze your account, and file an official report immediately for investigation and further action.
Report suspicious transactions via hotline, email, online form, or in person; follow up for resolution.
Compensation is investigated on a case-by-case basis; resolution depends on bank liability and client actions.
Dispute resolution is available through formal complaint, review process, and regulator mediation if unresolved.
Submit a formal appeal with proof, comply with compliance checks, and contact support for resolution steps.
Most banks insure against cyber risks and losses; coverage specifics depend on account and product type.
Sasfin charges transfer fees based on transaction type, value, and channel; fee schedules are published.
Funding fees are outlined in product guides; electronic funding is often free, while cash funding may incur charges.
Withdrawal fees depend on method and amount; schedules are disclosed during the process or in pricing documents.
Sasfin applies conversion fees or margins disclosed before currency exchange transactions.
Most banks avoid inactivity fees for individual accounts; specialized products may explicitly state charges.
Maintenance fees apply for certain accounts; these are explained in the bank’s terms and conditions.
Most operations can be canceled with no fee if not completed; completed transactions may incur a reversal or cancellation fee.
Expedited or express options may be charged, especially for urgent or priority payments for business services.
Sasfin discloses fees transparently; all mandatory charges are presented in terms or product pricing guides.
Fees on high-value transactions are calculated as fixed rates, percentages, or per bank tariff schedule.
Sasfin offers various tariff and pricing plans for retail, business, and merchant services.
VIP clients receive priority support, enhanced limits, customized pricing, and dedicated relationship managers.
Preferential terms are accessible by meeting balance, transaction, or account requirements set by the bank.
Banks often include a quota of free monthly transactions, depending on account and service level.
Active users may qualify for loyalty discounts or lower fees based on transaction history.
Corporate clients access tailored pricing, advanced features, and dedicated support through business banking packages.
Custom account terms and pricing are negotiated individually based on volume and business relationship.
Banks occasionally run promotions using codes or referral links for temporary or ongoing discounts.
Cashback is available for some products and card transactions; terms vary by service and campaign.
Transaction volume-based discounts may be offered for business accounts or high-frequency users.
Yes, Sasfin Bank provides an official mobile app.
Available on Android and iOS platforms via Google Play and Apple App Store.
The app supports account management, payments, transfers, transaction history, and notifications.
Core features are similar; some advanced functions may be exclusive to web or app due to interface.
Touch ID and Face ID are supported for quick secure login on compatible devices.
Offline access is limited to cached information; most functions require an internet connection.
Push notifications are available for transactions, updates, and account alerts.
Many modern banking apps support dark theme; availability may depend on the latest version.
Updates occur regularly, typically quarterly, to enhance security and user experience.
Beta testing may be available for new features; users typically enroll through app stores or website.
Users report that the Sasfin website is user-friendly and easy to navigate.
Responsive design is implemented for optimal access across devices.
The primary interface language is English; additional support may be available depending on configuration.
Night or dark mode is increasingly available for web interfaces; users check settings for option.
Some online banking tools support hotkeys for navigation and transaction shortcuts.
Account data and transaction history can be exported in formats such as PDF, CSV, and Excel.
APIs are available for partners and developers; documentation is accessible for business clients.
Sasfin supports integration with accounting, payment, and business platforms for select products.
Web interface is routinely updated with new features, security enhancements, and usability improvements.
Virtual cards are offered for specific transactional and security needs.
Disposable or single-use cards may be available for secure online purchases.
Multi-currency accounts may be offered to business clients depending on product eligibility.
Sasfin Bank provides investment products, including asset management and portfolio services.
Interest-earning accounts are available; rates and conditions depend on account type.
Credit services include business loans, asset finance, and other lending solutions.
P2P trading is not a feature of Sasfin Bank’s payment offering.
Cryptocurrency trading is not supported within Sasfin Bank’s payment ecosystem.
Acquiring and merchant payment services are provided for business customers.
Mass payout and bulk payment solutions are available for business and payroll needs.
Loyalty programs or partnerships may exist for qualifying customers and cardholders.
Bonus points are typically accumulated through transaction activity and product usage.
Cashback is offered for select operations or card use; terms are disclosed in product descriptions.
Referral programs reward clients for bringing new users, often with bonuses or fee reductions.
VIP clients access dedicated support, higher limits, preferential pricing, and exclusive offers.
Periodic promotions and offers are publicized on the website and through client communications.
Premium accounts can be obtained by application, maintaining minimum balance, or meeting service activity criteria.
Discounts and deals are provided through merchant partners for eligible account holders.
Corporate loyalty programs for business clients provide rewards based on volume and engagement.
Transactions with online casinos are generally restricted or prohibited per regulatory rules.
Sasfin Bank adheres to South African regulations by limiting or monitoring gambling-related payments.
Accounts may be blocked if illegal or restricted gambling transactions are detected.
The bank maintains a regulated approach, only allowing permitted transactions sanctioned by law.
Gambling transactions are subject to enhanced scrutiny and limitation according to compliance procedures.
Transactions involving casinos are monitored for risk, regulatory compliance, and fraud prevention.
Most banks record all transactions for compliance; hiding casino activity is against standard rules.
Expense notifications can be configured, but gambling can trigger alerts for monitoring spending.
Some banks charge additional fees for high-risk gambling transactions or block such payments.
Clients may request transaction limits on gambling payments or set controls within account options.
Self-exclusion features may be available for voluntary blocking of gambling transactions.
Banks can block payments to gambling sites on request or if mandated by law.
Expense control tools can help users manage or restrict gambling-related spending.
Spending alerts notify clients when predefined limits are exceeded.
Banks block casino transactions that violate policies or regulatory rules.
Expense tracking and reports are usually available in account analytics.
Cooling-off options are sometimes offered for self-exclusion from risky gambling behaviors.
Support is available through referrals to local organizations specializing in gambling addiction help.
Partnerships with gambling addiction NGOs may exist; details found through support channels.
Configure notifications in account settings or app controls; contact support for setup assistance.
Most South African regulated casinos accept major banks; check casino payment options for details.
Exclusive casino partnerships are rare; standard payment acceptance applies.
Terms may vary by casino and bank; always check applicable conditions before transacting.
Bonuses are determined by the casino; banks do not typically offer extra perks for gambling payments.
Deposits may be allowed; withdrawals depend on the casino and payment channel.
Usage is limited to jurisdictions where online gambling and payments are legal.
Casino operators process payments via EFT, card, or instant transfer methods, subject to banking regulations.
Processing takes 1-2 days depending on payment method, bank, and casino procedures.
Casino fees vary; users should review terms on each platform for additional charges.
Compatibility depends on the banking channel, casino system, and local regulation; service issues are uncommon with major banks.