What is the official website of the payment service?
The official website of Satispay is https://www.satispay.com/en-it/
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Where can I find the customer support contacts?
Customer support contacts can be found in the app under Profile > Help Center > Contact us, or on the login screen via "?" then Contact Us, and also on the official website contact page.
What is the hotline phone number?
There is no publicly listed specific hotline phone number for Satispay customer service in the available verified sources.
Is there a toll-free support number?
No toll-free support number has been verified or publicly listed for Satispay.
What is the email address for technical support?
The general support email is [email protected]
Are there separate emails for different types of inquiries?
Yes, for business payment acceptance inquiries, the email is [email protected]
Where can I find the online chat support?
Online chat support is available through the Satispay app under the Help Center and Contact Us sections.
Does the chat support work 24/7?
There is no verified information confirming 24/7 availability of chat support.
Is there support through messengers (Telegram, WhatsApp)?
No verified messenger support via Telegram or WhatsApp has been listed for Satispay.
What are the support working hours?
Specific detailed customer support hours are not publicly disclosed; generally, support is available during standard business hours.
Does support work on weekends and holidays?
No explicit information is available regarding weekend or holiday support availability.
Are there regional offices for in-person visits?
Satispay has physical registered offices but no widely advertised in-person customer service visits.
Where are the physical offices located?
Registered offices include 53, Boulevard Royal, L-2449 Luxembourg and Piazza Fidia 1, 20159 Milan, Italy.
Can I schedule a personal meeting?
No public information indicates the availability or process for scheduling personal meetings.
Are there representatives in different countries?
Satispay operates across various European countries through licenses but with main offices in Italy and Luxembourg.
In which languages is support available?
Support languages are presumed to include at least Italian and English, aligned with its operational countries.
How quickly does support respond to requests?
No official average response times are specified publicly for different contact methods.
Is there a priority system for VIP clients?
No confirmed VIP or priority support system for specific clients has been found.
Can I request a callback?
No verified information about callback service availability has been provided.
When was the payment service founded?
Satispay was founded in 2013.
Who is the founder and owner of the service?
The founder is Alberto Dalmasso who also serves as CEO; ownership details include the parent company Satispay Europe S.A.
In which country is the company registered?
The company is legally registered in Luxembourg and Italy.
What is the development history of the payment service?
Founded in 2013 in Italy, Satispay expanded with authorization as an Electronic Money Institution in Luxembourg in 2019, supporting cross-European expansion since then.
Have there been major updates or rebranding?
A significant regulatory move occurred in 2019 when Satispay transferred its EMI license from London to Luxembourg for regulatory stability post-Brexit.
Who sits on the company's board of directors?
Specific current board members are not publicly listed in verified sources.
Are there investors or partners in the service?
Satispay has investors and strategic partnerships; notable funding rounds have raised substantial capital, reaching unicorn status in 2022.
Does the company participate in stock trading?
Satispay is a private company with no public stock exchange listing.
What is the company's market capitalization?
As of becoming a unicorn in 2022, Satispay had a valuation of approximately one billion euros.
Are there subsidiary companies or branches?
Subsidiaries include SatisWelfare S.p.A for corporate welfare services and Satispay Invest S.A for investment services.
What licenses does the payment service have?
Satispay Europe S.A. holds an Electronic Money Institution (EMI) license from the Luxembourg Commission de Surveillance du Secteur Financier.
In which jurisdictions does the service operate officially?
Satispay operates officially in Italy, France, Luxembourg, and offers services across multiple European Economic Area (EEA) countries.
Are there licenses for cryptocurrency operations?
No cryptocurrency-specific licenses have been issued as Satispay does not offer crypto services.
Does the service comply with AML/KYC requirements?
Yes, Satispay complies with AML and KYC regulations as required by their EMI license.
Are there security certificates (PCI DSS, etc.)?
Satispay employs security measures above banking standards including advanced encryption, but specific PCI DSS certification details are not explicitly stated.
Has the service undergone security audits?
Satispay conducts ongoing security audits though detailed audit history is not publicly disclosed.
Is there insurance for client funds?
Client funds are safeguarded as per regulatory requirements for electronic money institutions, but specific insurance details are not published.
Which international standards does it comply with?
Complies with electronic money institution standards in EU including SEPA participation.
Have there been any regulatory fines or violations?
No information on regulatory fines or violations is publicly available.
Where can I find real reviews about the service?
Reviews can be found on app stores such as Google Play, Apple App Store, and finance review platforms.
What are the main user complaints?
Some users report occasional issues with transaction processing speed and customer service response delays.
What do users most often praise the service for?
Users praise convenience, ease of use, simple peer-to-peer payments, and broad merchant acceptance.
Are there issues with fund withdrawals?
No widespread issues reported, withdrawals are generally smooth when linked with bank accounts.
Is the interface convenient according to users?
The interface is generally rated as user-friendly and intuitive by the majority of users.
Are clients satisfied with transaction speed?
Most users report satisfying transaction speeds for payments and transfers.
Do users recommend this service?
A large portion of users recommend Satispay for everyday payments in Italy.
How do experts assess the service's reliability?
Experts view Satispay as a secure, compliant, and innovative payment platform with strong European regulatory backing.
Are there industry awards and recognitions?
Specific awards are not listed but it has recognition as Italy’s leading mobile payment app.
Does the service participate in payment system rankings?
Satispay is acknowledged among top payment apps in Italy and Europe.
Are there recommendations from financial regulators?
Regulators have authorized and continue to supervise Satispay as a licensed EMI, reflecting compliance endorsement.
What reputation does the service have among partners?
The service is positively regarded by merchant partners for ease and marketing support.
How do they evaluate solution innovation?
Satispay is recognized for innovative peer-to-peer and omnichannel payment solutions in Europe.
Are there quality service certificates?
Specific quality certifications beyond regulatory licenses are not publicly stated.
Does the company participate in industry conferences?
The company participates in fintech and payment industry events though specifics are not detailed.
How does the service position itself in the market?
Positions as a smart, simple, and secure mobile payment alternative with emphasis on everyday use and cost-effectiveness.
Which fiat currencies does the service support?
The primary supported fiat currency is the Euro (EUR).
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrencies are supported.
Is there a proprietary cryptocurrency or token?
Satispay does not have a proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is not supported within the Satispay app, as it operates mainly in EUR.
What exchange rates are used for conversion?
Not applicable as currency conversion is not provided.
How often are exchange rates updated?
Not applicable.
Are stablecoins supported?
No stablecoin support.
Can exotic currencies be handled?
No support for exotic or non-EUR currencies.
Are there currency restrictions in different countries?
Service is limited to EUR currency use within supported European countries.
What types of transfers does the service support?
Supports peer-to-peer payments, merchant payments, bill payments, and top-ups.
Can transfers be made between service users?
Yes, peer-to-peer transfers between Satispay users are supported.
Are transfers to bank cards supported?
Transfers directly to bank cards are not standard; funds move via bank accounts.
Can money be transferred to bank accounts?
Yes, withdrawals and transfers to bank accounts linked with the service are supported.
Is bill payment available?
Yes, Satispay supports bill payments to public administrations and billers in Italy.
Are recurring payments supported?
Recurring payments are not supported.
Can automatic transfers be set up?
Automatic transfer scheduling is not standard.
Is payment scheduling available?
Payment scheduling features are not provided.
Are group payments supported?
Group payment or splitting is not documented as supported.
Can payment links be created?
Payment link creation is not confirmed as a feature.
What are the minimum transaction amounts in the service?
The minimum transaction amount generally starts from a low threshold, typically a few euros.
What are the maximum amounts that can be transferred?
Maximum transfer limits depend on user verification level, exact caps are not publicly standardized.
Are there daily limits on operations?
Daily transaction limits exist based on regulatory and verification status.
What monthly and annual limits are in effect?
Monthly and annual limits apply, aligned with AML/KYC policies without public exact figures.
Can limits be increased? How?
Limits can be increased through user verification and compliance with KYC procedures.
Do limits differ for verified users?
Verified users have higher transaction limits compared to unverified or basic accounts.
Are there restrictions for new accounts?
New accounts have initial limits to reduce fraud risk.
Do special limits apply in different countries?
Limits may vary based on jurisdictional regulatory requirements.
Can operations be temporarily blocked?
Satispay can temporarily block operations for security or compliance reasons.
Are there limits on the number of daily operations?
Number of daily operations is capped to manage risk and comply with regulations.
What are the minimum amounts for account funding?
Minimum funding amounts typically start at a low threshold suitable for everyday payments.
What methods of funding are supported?
Funding is done via linked bank accounts (IBAN), no card funding.
Are there fees for funding?
No fees for funding bank account top-ups reported.
What are the minimum funding amounts?
Minimum funding thresholds are low, suitable for small everyday transactions.
How quickly are funds credited when funding?
Funds are usually credited instantly or within a very short time after bank confirmation.
How can money be withdrawn from the system?
Users can withdraw funds to their linked bank accounts.
Are there fees for fund withdrawal?
Withdrawal fees are minimal or none for bank transfers.
How long does withdrawal take?
Withdrawals typically complete within 1-2 business days.
What withdrawal limits are set?
Withdrawal limits depend on account status and verification.
How quickly are funds credited when funding with a card?
Card funding is not a standard method for Satispay.
How long does a bank transfer take?
Bank transfers typically take 1-2 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Peer-to-peer transfers are instant within the Satispay network.
Are there delays when funding on weekends?
Weekend funding may be delayed as bank processing follows standard banking hours.
Do holidays affect funding speed?
Holidays can affect bank transfer and funding speed.
Can crediting be accelerated for a fee?
No express funding acceleration service reported.
What determines the speed of funding processing?
Bank processing procedures and regulatory compliance influence speed.
Are there notifications about funding status?
Users receive notifications within the app regarding funding status.
What to do if funding takes too long?
Contact customer support via app or email for funding delays.
How quickly are withdrawal requests processed?
Withdrawals are processed within a short timeframe, generally 1-2 business days.
How long does card withdrawal take?
Card withdrawals are not supported.
How quickly do bank transfers arrive?
Bank transfers arrive 1-2 business days after processing.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Withdrawals can be delayed during weekends.
Do holidays affect withdrawal speed?
Holidays affect withdrawal processing times.
Can withdrawal be accelerated for an additional fee?
No accelerated withdrawal option for a fee identified.
What determines withdrawal processing time?
Withdrawal timing depends on banking partner and regulatory checks.
Are there notifications about withdrawal status?
Withdrawal status notifications are provided through the app.
Can a withdrawal request be canceled?
Cancellation policies depend on pending transaction status and user request.
How to register with the payment service?
Registration is performed through the mobile app with identity verification and IBAN linkage.
What data is needed to create an account?
Requires mobile phone number, identity document, and bank IBAN.
Can registration be done without email?
Registration requires phone and identity verification; email may be optional but not standard.
Is phone confirmation required during registration?
Phone number confirmation is required.
Are there age restrictions for registration?
Users must be of legal age (typically 18 years old).
Can a corporate account be created?
Yes, business accounts are available with additional verification.
Is it required to provide real data?
Real identity and bank data are mandatory for compliance.
Are there country restrictions for registration?
Registration is limited to supported European countries.
How long does account activation take?
Account activation can take a few minutes to several hours depending on verification.
What verification levels exist?
Basic and enhanced verification tiers based on submitted documentation.
What documents are required for basic verification?
Identity document such as passport or ID card, and bank account details.
Are documents needed for full verification?
Yes, enhanced verification may require proof of address and additional info.
Are digital copies of documents accepted?
Digital copies uploaded via app are accepted.
How long does the verification procedure take?
Verification usually completes within hours to a day.
Can the service be used without verification?
Limited use is possible but with restricted transaction limits.
What restrictions apply to unverified users?
Unverified users face lower transaction limits and disabled advanced features.
Is address confirmation required?
Address verification required for enhanced verification.
Is a selfie with documents required?
Possibly required for higher verification levels.
How often do documents need to be updated?
Document refresh is required upon expiry or regulatory review.
What encryption technologies does the service use?
Utilizes advanced encryption technologies above banking standard, including military-grade encryption.
Is two-factor authentication supported?
Yes, 2FA is supported and recommended.
Are there SMS confirmations for operations?
SMS confirmations are part of 2FA and transaction authentication.
Is biometric authentication supported?
Biometric options available where supported by device.
Is blockchain technology used?
No blockchain technology is involved in the core payment system.
Is there a multi-level security system?
Yes, security architecture includes multi-level protections and active fraud monitoring.
How is user personal data protected?
Data is handled per GDPR and privacy laws, with encryption and limited access controls.
Is cold storage used for cryptocurrencies?
Not applicable as cryptocurrency services are not offered.
Is there DDoS attack protection?
Standard DDoS protections are in place to safeguard service availability.
Are regular security audits conducted?
Security audits are regularly performed to ensure system integrity.
What anti-phishing protection measures are provided?
Anti-phishing measures include secure login procedures and transaction confirmations.
Is there a suspicious activity detection system?
Real-time monitoring detects suspicious behavior and potential fraud.
How does the service combat money laundering?
AML procedures include KYC verification, transaction monitoring, and regulatory reporting.
Is there blocking of suspicious accounts?
Suspicious accounts are promptly blocked until resolution.
What to do when fraud is detected?
Users should contact support immediately; investigations and protections are initiated.
How to report suspicious activity?
Report suspicious activity through the app’s support channels or email.
Is there compensation for damage from fraudsters?
Specific fraud compensation policies are not publicly detailed.
What user rights exist for disputed transactions?
Users have rights to dispute transactions according to EU payment services directives.
How to dispute account blocking?
Disputes can be raised via customer support and follow-up verification.
Is there insurance against cyber attacks?
Cybersecurity insurance details are not publicly disclosed.
What fees does the service charge for transfers?
For transactions over €10, a flat fee of €0.20 is charged; some peer-to-peer transfers may be free or minimal cost.
Are there fees for account funding?
No fees are generally charged for funding linked bank accounts.
Are fees charged for fund withdrawal?
Withdrawal fees are minimal or absent for bank transfers.
Are there fees for currency conversion?
Not applicable as no currency conversion service is offered.
Are there fees for account inactivity?
There are no publicly disclosed inactivity fees.
Are there account maintenance fees?
No standard account maintenance fees apply.
Are fees charged for operation cancellation?
Operation cancellation fees are not commonly applied.
Are there fees for expedited operations?
No express or expedited service fees are reported.
Are there hidden fees?
Fees are disclosed transparently; no hidden fees reported.
How are fees calculated for large amounts?
Fees remain flat or percentage-based depending on transaction type; specifics are clear on official pricing pages.
Are there different tariff plans in the service?
Pricing is primarily transaction-based with standard fees for business and consumer accounts.
What advantages does VIP status provide?
VIP status or premium tiers are not publicized.
How to get preferential conditions?
Preferential terms may be negotiated in business contracts.
Are there free operations per month?
Some free peer-to-peer transactions are allowed under certain conditions.
Are there discounts for active users?
No formal discount programs widely publicized.
Are there corporate tariffs?
Corporate accounts have specific pricing and features.
Can individual conditions be obtained?
Customized pricing may be available for large business partners.
Do promotional codes work for fee reduction?
No widespread promotional code system is noted.
Are there cashback programs?
Cashback features are not standard in Satispay services.
Are there discounts for transaction volumes?
Volume-based discounts may be part of business agreements.
Is there an official mobile application?
Yes, the official mobile app is available.
On which platforms is the application available?
Available on Android and iOS.
What functions are available in the mobile application?
Supports payments, money transfers, bill payments, investment products, and account management.
Does functionality differ from the web version?
The mobile app includes full features; no significant differences reported.
Is Touch ID/Face ID supported?
Biometric authentication like Touch ID/Face ID is supported where device-enabled.
Can the application work offline?
App requires internet connection for transactions.
Are there push notifications about operations?
Push notifications are supported for transaction and account alerts.
Is dark theme supported?
Dark mode is supported in the app.
How often is the mobile application updated?
The app receives regular updates to enhance features and security.
Are there beta versions of the application?
Beta testing programs are not publicly advertised.
Is the web interface of the service convenient?
The web interface is user-friendly and functional.
Is responsive design supported?
The web platform supports mobile-responsive design.
In which languages is the interface available?
Interface languages include Italian and English primarily.
Is there a night mode for the website?
Night mode is available in the app; web night mode is not specified.
Are hotkeys supported?
Keyboard shortcuts are not commonly supported.
Can data be exported?
Limited data export options exist mainly for transaction records.
Is there an API for developers?
Developer API is available for merchant integrations.
Is integration with other services supported?
Supports integration with e-commerce platforms and POS systems.
How often is the web interface updated?
The web interface is updated periodically with minor and major improvements.
Are there virtual cards in the service?
Virtual card services are not provided.
Can disposable cards be created?
Disposable or temporary card features are not supported.
Is multi-currency account functionality supported?
Multi-currency accounts are not available; services focus on EUR.
Are there investment products?
Yes, Satispay Invest offers investment products within the app.
Can interest be earned on balance?
No typical interest-bearing balance accounts are offered.
Are there credit products?
Credit or lending products are not offered.
Is P2P trading supported?
Peer-to-peer payments are fully supported.
Can cryptocurrencies be bought/sold?
Cryptocurrency exchange services are not supported.
Is there acquiring for business?
Merchant acquiring services are provided through the business app.
Are mass payouts supported?
Mass payout features are not publicly described.
Is there a loyalty program in the service?
No formal loyalty program is announced.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Cashback is not a current feature.
Are there referral programs?
Referral programs exist to encourage user growth.
What privileges do VIP clients have?
No VIP privileges publicly noted.
Are there seasonal promotions and offers?
Occasional promotions may be available but are not regularly disclosed.
Can premium status be obtained?
No premium status tiers publicly available.
Are there partner discounts?
Partner merchant discount features are not commonly promoted.
Are there corporate loyalty programs?
Not widely publicized.
Does the service allow operations with online casinos?
There is no clear public indication that Satispay supports or prohibits online casino payments.
Are there restrictions on gambling transactions?
Gambling transaction policies are not explicitly stated.
Can accounts be blocked for casino play?
No public data about blocking accounts for casino play.
How does the service view gambling?
No official stance on gambling transactions found.
Are there special conditions for gambling?
None documented.
Are casino transactions tracked?
Transaction monitoring is in place but no specific casino tracking details.
Can operations with gambling sites be hidden?
Transaction privacy is maintained but no specific casino transaction hiding features.
Are there notifications about gambling expenses?
Not available.
Are there special fees for gambling operations?
Not stated.
Can limits be set on gambling?
Not specified.
Is there a self-exclusion function?
Not reported.
Can access to gambling sites be restricted?
Not documented.
Is gambling expense control supported?
No information found.
Are there notifications about limit exceedance?
No details.
Can operations with casinos be blocked?
Not reported.
Is a "cooling-off period" supported?
Not documented.
Can help be obtained for gambling addiction?
No information on gambling addiction support.
Is there partnership with player assistance organizations?
Not stated.
How to set up gambling expense notifications?
Not applicable.
Which online casinos accept this payment method?
Not listed.
Are there exclusive partnerships with specific casinos?
Not indicated.
Do conditions differ when used in different casinos?
Not stated.
Are there special bonuses for using this method in casinos?
Not described.
Can the method be used for both deposits and withdrawals in casinos?
Not known.
Are there geographic restrictions for casino usage?
Not documented.
How do casino operators typically process transactions from this method?
No public details.
Are there typical processing times when used with casinos?
Not described.
Do casinos usually charge additional fees for this method?
Not known.
Are there any known compatibility issues with major casino platforms?
No information available.