What is the official website of the payment service?
https://seb.dk
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Where can I find the customer support contacts?
Customer support contacts are listed on SEB Denmark's website under the "Kontakt os" section at seb.dk/om-seb/kontakt-os.
What is the hotline phone number?
The main customer service phone number for SEB Denmark is +45 33 28 10 00.
Is there a toll-free support number?
There is no verified information specifically confirming a toll-free support number for SEB Denmark; typically, European banks provide standard local or international numbers.
What is the email address for technical support?
No specific technical support email is publicly disclosed; general inquiries may be directed via contact forms or main email addresses found on SEB Denmark’s site.
Are there separate emails for different types of inquiries?
SEB Denmark provides specialized emails such as [email protected] for card-related inquiries.
Where can I find the online chat support?
There is no explicit verified info on online chat support availability on SEB Denmark’s public site, though some SEB regions offer chat within internet banking portals.
Does the chat support work 24/7?
Not confirmed; generally, 24/7 live chat support is uncommon and often limited to business hours.
Is there support through messengers (Telegram, WhatsApp)?
There is no public information about messenger support (Telegram, WhatsApp) for SEB Denmark customers.
What are the support working hours?
SEB Denmark customer service operates primarily during standard business hours, Monday to Friday.
Does support work on weekends and holidays?
SEB Denmark support is generally not available on weekends and public holidays.
Are there regional offices for in-person visits?
Yes, SEB Denmark has physical branch offices for in-person customer service.
Where are the physical offices located?
The main office is located at Bernstorffsgade 50, 1577 København V, Denmark.
Can I schedule a personal meeting?
Personal meetings can typically be scheduled by contacting the branch directly via phone or email.
Are there representatives in different countries?
SEB is an international Nordic bank with operations in several countries including Sweden, Denmark, Finland, Norway, Germany, and the Baltic states.
In which languages is support available?
Support is provided primarily in Danish and English, common for Nordic countries' financial services.
How quickly does support respond to requests?
Response times vary; phone support is immediate during hours, while email or forms may take 1-2 business days.
Is there a priority system for VIP clients?
SEB offers priority services to VIP and corporate clients including tailored financial advice and faster support.
Can I request a callback?
Callback service is typically offered by European banks including SEB for certain client segments upon request.
When was the payment service founded?
SEB was founded in 1856.
Who is the founder and owner of the service?
SEB was founded as Skandinaviska Enskilda Banken; it is a publicly owned company listed on the Stockholm Stock Exchange.
In which country is the company registered?
SEB is registered in Sweden.
What is the development history of the payment service?
SEB has evolved since 1856 from a regional Scandinavian bank to a leading Nordic financial group with extensive digital payment services and cross-border solutions.
Have there been major updates or rebranding?
SEB has undergone modernization including the adoption of PSD2 compliance, ISO 20022 standards, and extensive digital banking upgrades over recent years.
Who sits on the company's board of directors?
SEB’s board consists of experienced banking and industry professionals; specific names are listed on SEB Group’s corporate website.
Are there investors or partners in the service?
SEB is publicly traded with institutional and retail investors; strategic partnerships exist in payments, technology, and financial services.
Does the company participate in stock trading?
Yes, SEB is publicly traded on the Nasdaq Stockholm stock exchange.
What is the company's market capitalization?
SEB’s market capitalization fluctuates but typically stands in the multi-billion SEK range.
Are there subsidiary companies or branches?
SEB operates multiple subsidiaries and local branches throughout the Nordic and Baltic regions.
What licenses does the payment service have?
SEB holds all relevant banking and payment service licenses to operate under Swedish and EU financial regulations, including PSD2.
In which jurisdictions does the service operate officially?
SEB operates officially across Nordic countries, Baltic states, and selected European markets.
Are there licenses for cryptocurrency operations?
No verified information that SEB Denmark holds cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
SEB strictly complies with EU AML and KYC regulatory standards for all clients.
Are there security certificates (PCI DSS, etc.)?
SEB complies with international security standards including PCI DSS for card transactions.
Has the service undergone security audits?
SEB regularly conducts internal and external security audits according to industry best practices.
Is there insurance for client funds?
Client deposits are protected under Swedish deposit guarantee schemes, securing up to a specified amount.
Which international standards does it comply with?
SEB complies with ISO 20022 payment standards, PSD2, GDPR, and other EU financial regulations.
Have there been any regulatory fines or violations?
No widely reported major regulatory fines against SEB Denmark in recent years.
Where can I find real reviews about the service?
Reviews are available on Google Play, Apple App Store, Trustpilot, and local financial forums.
What are the main user complaints?
Common complaints include occasional customer service delays and mobile app usability issues.
What do users most often praise the service for?
Users praise SEB for transaction reliability, digital banking features, and professional customer service.
Are there issues with fund withdrawals?
No major or systemic withdrawal issues reported for SEB Denmark.
Is the interface convenient according to users?
Mobile and web interfaces are generally rated user-friendly but with room for improvement.
Are clients satisfied with transaction speed?
Transaction speeds meet typical banking standards, with instant payments supported within SEPA.
Do users recommend this service?
Many users recommend SEB for corporate and private banking in the Nordic region.
How do experts assess the service's reliability?
Experts view SEB as a stable and trustworthy Nordic financial institution with robust payment capabilities.
Are there industry awards and recognitions?
SEB has received awards for innovation and sustainability but no specific payment service awards publicly listed.
Does the service participate in payment system rankings?
SEB participates as a recognized Nordic bank in regional payment system infrastructures.
Are there recommendations from financial regulators?
Financial regulators endorse SEB’s licenses and operational compliance under EU banking laws.
What reputation does the service have among partners?
SEB holds a solid reputation for professional partnerships across banking and fintech sectors.
How do they evaluate solution innovation?
SEB is recognized for advancing digital payment solutions and integrating standards like ISO 20022.
Are there quality service certificates?
SEB holds certified quality management and security standards certificates as part of banking compliance.
Does the company participate in industry conferences?
SEB regularly participates in finance and fintech conferences throughout Europe.
How does the service position itself in the market?
SEB positions as a leading Nordic full-service bank with emphasis on digital innovation and corporate banking.
Which fiat currencies does the service support?
SEB supports EUR, DKK, SEK, NOK, USD, GBP, CHF, and other major global currencies.
Are cryptocurrencies supported? Which ones specifically?
SEB Denmark does not provide direct cryptocurrency transaction or custody services.
Is there a proprietary cryptocurrency or token?
SEB does not have a proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is supported within SEB’s platforms for major currencies.
What exchange rates are used for conversion?
SEB uses market-based exchange rates with spreads included, updated regularly based on forex markets.
How often are exchange rates updated?
Exchange rates are updated in real-time or several times daily aligned with market conditions.
Are stablecoins supported?
Stablecoins are not supported by SEB as a bank service.
Can exotic currencies be handled?
Exotic currency handling is limited and depends on market availability and regulations.
Are there currency restrictions in different countries?
SEB follows EU and local regulations restricting currency operations in sanctioned or embargoed countries.
What types of transfers does the service support?
SEB supports internal transfers, SEPA payments, cross-border SWIFT transfers, salary payments, bill payments, and standing orders.
Can transfers be made between service users?
Transfers between SEB account holders are supported and typically instant.
Are transfers to bank cards supported?
Card transfers are supported where applicable but generally funds transfer is via bank accounts.
Can money be transferred to bank accounts?
Yes, SEB processes transfers to domestic and international bank accounts.
Is bill payment available?
Bill payment services are available and can be scheduled online or via mobile apps.
Are recurring payments supported?
Recurring payment setup and management is supported through standing orders.
Can automatic transfers be set up?
Automatic transfers through scheduled standing orders are available.
Is payment scheduling available?
Customers can schedule payments in advance through internet banking platforms.
Are group payments supported?
Group payments or payment splitting is generally not a standard SEB service.
Can payment links be created?
Creating payment links is not commonly offered as a core SEB bank feature.
What are the minimum transaction amounts in the service?
Minimum transaction amounts depend on payment type but often start from 1 EUR or local currency equivalent.
What are the maximum amounts that can be transferred?
Maximum transfer limits vary by account and verification status; corporate limits are higher than retail.
Are there daily limits on operations?
Daily transaction limits apply per customer account and regulatory compliance.
What monthly and annual limits are in effect?
Monthly and annual limits are set according to customer risk profile and regulatory standards.
Can limits be increased? How?
Limits can be increased upon verification upgrade or customer request with supporting documentation.
Do limits differ for verified users?
Yes, verified users have higher limits compared to unverified or basic-level accounts.
Are there restrictions for new accounts?
New accounts typically have lower initial limits pending verification and usage history.
Do special limits apply in different countries?
Geographic regulatory environments can impose additional limits or restrictions.
Can operations be temporarily blocked?
Yes, suspicious activity or compliance issues can lead to temporary blocking of operations.
Are there limits on the number of daily operations?
Daily transaction counts may be limited to manage fraud and operational risk.
What are the minimum amounts for account funding?
Minimum funding amounts depend on method; typically starting from 1 EUR/DKK or equivalent.
What methods of funding are supported?
Funding through bank transfer, card deposits, salary credits, and third-party payment sources.
Are there fees for funding?
Funding fees depend on method; local bank transfers usually free, card deposits may incur fees.
What are the minimum funding amounts?
Minimum funding thresholds vary by funding channel and account type.
How quickly are funds credited when funding?
Local bank transfers are usually credited same or next business day; cards are often instant.
How can money be withdrawn from the system?
Withdrawals via bank transfer, ATM withdrawals (linked cards), and sometimes check issuance.
Are there fees for fund withdrawal?
Withdrawal fees depend on withdrawal method and destination; some methods may be free.
How long does withdrawal take?
Withdrawals may take 1-3 business days depending on destination and method.
What withdrawal limits are set?
Withdrawal limits align with account type and regulatory compliance; higher for verified clients.
How quickly are funds credited when funding with a card?
Card funding is usually instant or within minutes.
How long does a bank transfer take?
Domestic transfers are often instant or same day; international transfers take 1-3 business days.
How quickly do cryptocurrency transfers arrive?
SEB does not support cryptocurrency transfers.
Are transfers between users instant?
Transfers between SEB users are typically instant.
Are there delays when funding on weekends?
Weekend funding may be delayed till next business day.
Do holidays affect funding speed?
Yes, public holidays delay processing times.
Can crediting be accelerated for a fee?
Some express payment options may be available for a fee.
What determines the speed of funding processing?
Bank cut-off times, payment method, and interbank clearing systems.
Are there notifications about funding status?
Notifications are usually sent via email or app alerts.
What to do if funding takes too long?
Contact customer support with transaction details to investigate delays.
How quickly are withdrawal requests processed?
Withdrawal requests are processed usually within 1-2 business days.
How long does card withdrawal take?
Card ATM withdrawals are immediate; card transfers take 1-3 business days.
How quickly do bank transfers arrive?
Domestic transfers are often same day; international 1-3 days.
Are cryptocurrency withdrawals instant?
Not applicable; SEB does not support crypto withdrawals.
Are there withdrawal delays on weekends?
Yes, withdrawals requested on weekends are processed next business day.
Do holidays affect withdrawal speed?
Yes, holidays delay processing times.
Can withdrawal be accelerated for an additional fee?
Express withdrawals may be available at an extra charge.
What determines withdrawal processing time?
Banking hours, payment network, and destination bank.
Are there notifications about withdrawal status?
Status updates are available through online banking or app notifications.
Can a withdrawal request be canceled?
Withdrawal cancellation depends on processing stage; may be possible if not yet executed.
How to register with the payment service?
Registration is done online via SEB Denmark website or app with identity verification.
What data is needed to create an account?
Personal identification, contact details, proof of address, and other KYC documents.
Can registration be done without email?
Email is typically required as primary contact for registration.
Is phone confirmation required during registration?
Phone verification is often required for security.
Are there age restrictions for registration?
Minimum age usually 18 years.
Can a corporate account be created?
Yes, corporate accounts are available subject to business documentation.
Is it required to provide real data?
Real and verifiable data is mandatory for regulatory compliance.
Are there country restrictions for registration?
Registration is restricted to permitted jurisdictions under SEB licensing.
How long does account activation take?
Activation typically takes a few hours to a few business days after verification.
What verification levels exist?
Basic, enhanced, and corporate verification levels depending on service usage.
What documents are required for basic verification?
Valid ID, proof of address, and sometimes proof of income.
Are documents needed for full verification?
Yes, including enhanced KYC documents per regulations.
Are digital copies of documents accepted?
Yes, digital uploads are accepted during registration/verification.
How long does the verification procedure take?
Usually 1-3 business days.
Can the service be used without verification?
Limited functionality may be available but full services require verification.
What restrictions apply to unverified users?
Lower transaction limits and access restrictions apply.
Is address confirmation required?
Yes, proof of address is mandatory for verification.
Is a selfie with documents required?
Some form of biometric or selfie verification is commonly required under enhanced KYC.
How often do documents need to be updated?
Periodic review every 1-3 years or as regulatory updates dictate.
What encryption technologies does the service use?
Industry standard encryption including TLS and AES for data protection.
Is two-factor authentication supported?
Yes, 2FA is supported and encouraged.
Are there SMS confirmations for operations?
SMS confirmations are provided for selected transactions.
Is biometric authentication supported?
Biometric login options are available in mobile apps.
Is blockchain technology used?
SEB does not publicly utilize blockchain technology in core payment services.
Is there a multi-level security system?
Yes, SEB employs layered security including firewalls, encryption, and authentication.
How is user personal data protected?
Strong privacy policies and GDPR compliance ensure data protection.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
SEB employs DDoS mitigation and network security measures.
Are regular security audits conducted?
Regular security audits are conducted by internal and external parties.
What anti-phishing protection measures are provided?
Email and web anti-phishing controls and user education are implemented.
Is there a suspicious activity detection system?
Automated fraud detection and monitoring systems are in place.
How does the service combat money laundering?
Robust AML policies, transaction monitoring and customer screening.
Is there blocking of suspicious accounts?
Yes, suspicious accounts can be frozen or blocked pending investigation.
What to do when fraud is detected?
Report immediately to SEB support for investigation.
How to report suspicious activity?
Using dedicated contact channels or customer service.
Is there compensation for damage from fraudsters?
Compensation policies are in place depending on circumstances and regulations.
What user rights exist for disputed transactions?
Rights to report, dispute and request investigation under EU payment laws.
How to dispute account blocking?
Contact customer service and follow official dispute procedures.
Is there insurance against cyber attacks?
SEB maintains cyber insurance coverage as part of risk management.
What fees does the service charge for transfers?
Fees vary by transfer type, often free or low-cost for SEPA transfers, with additional fees for express and international transfers.
Are there fees for account funding?
Deposits via bank transfers are generally free; card deposits may incur fees.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method and destination.
Are there fees for currency conversion?
Conversion fees apply typically as percentage spreads.
Are there fees for account inactivity?
SEB does not generally charge inactivity fees.
Are there account maintenance fees?
Maintenance fees may apply for certain account types.
Are fees charged for operation cancellation?
Cancellation fees are uncommon but possible in specific cases.
Are there fees for expedited operations?
Expedited payment services often carry additional fees.
Are there hidden fees?
SEB maintains transparency in fees; hidden fees are not typical.
How are fees calculated for large amounts?
Large transactions may have tiered fee structures or negotiated fees.
Are there different tariff plans in the service?
SEB offers various plans including basic, premium, and corporate tariffs.
What advantages does VIP status provide?
VIPs get priority service, dedicated advisors, increased limits, and exclusive offers.
How to get preferential conditions?
By meeting criteria such as transaction volumes, deposits or relationship tier.
Are there free operations per month?
Certain plans offer a number of free transactions monthly.
Are there discounts for active users?
Discounts for frequent users or business accounts may be available.
Are there corporate tariffs?
Yes, specific tariffs exist for corporate customers.
Can individual conditions be obtained?
Negotiated individual terms possible for high-value clients.
Do promotional codes work for fee reduction?
Not a common practice in traditional banking.
Are there cashback programs?
Cashback rewards are occasionally offered on select card products.
Are there discounts for transaction volumes?
Volume-based fee discounts may apply.
Is there an official mobile application?
Yes, SEB offers an official mobile banking app.
On which platforms is the application available?
Available on Android and iOS.
What functions are available in the mobile application?
Account management, payments, transfers, card control, investment overview, notifications, and currency conversion.
Does functionality differ from the web version?
The app is optimized but generally offers comparable core features.
Is Touch ID/Face ID supported?
Yes, biometric login is supported.
Can the application work offline?
Limited offline features; most require internet connection.
Are there push notifications about operations?
Yes, push notifications for transactions and alerts are supported.
Is dark theme supported?
Dark mode is available.
How often is the mobile application updated?
Updates occur regularly multiple times per year.
Are there beta versions of the application?
Beta versions may be available for selected users via official channels.
Is the web interface of the service convenient?
SEB web banking is user-friendly and well-reviewed.
Is responsive design supported?
Yes, the web platform supports responsive design.
In which languages is the interface available?
Danish, English, and other Nordic languages in some locales.
Is there a night mode for the website?
Dark mode is typically supported or under development.
Are hotkeys supported?
Keyboard shortcuts availability is limited.
Can data be exported?
Bank statements and transaction data can be exported in standard formats.
Is there an API for developers?
SEB offers APIs compliant with PSD2 for account information and payment initiation.
Is integration with other services supported?
Integration with accounting and ERP systems is supported.
How often is the web interface updated?
Periodic updates maintain security and usability.
Are there virtual cards in the service?
Virtual card issuance is offered in some SEB markets.
Can disposable cards be created?
Disposable or single-use virtual cards are limited or not openly promoted.
Is multi-currency account functionality supported?
Multi-currency accounts are available.
Are there investment products?
Yes, SEB provides investment fund management, securities trading, and advisory services.
Can interest be earned on balance?
Interest accounts and savings products are available.
Are there credit products?
Yes, lending and credit products are offered.
Is P2P trading supported?
P2P trading is not a primary feature.
Can cryptocurrencies be bought/sold?
SEB does not support direct crypto trading.
Is there acquiring for business?
Merchant acquiring services are provided for business clients.
Are mass payouts supported?
Bulk payment solutions exist for corporate customers.
Is there a loyalty program in the service?
Loyalty programs are generally card-based.
How are bonus points earned?
Bonus points earned through card usage.
Is there cashback for operations?
Some cards offer cashback options.
Are there referral programs?
Referral programs may be available in limited markets.
What privileges do VIP clients have?
VIP clients receive enhanced service, exclusive products and financial advice.
Are there seasonal promotions and offers?
Seasonal banking and card promotions occur.
Can premium status be obtained?
Premium account upgrades through application or invitation.
Are there partner discounts?
Partner discounts available for selected products/services.
Are there corporate loyalty programs?
Corporate loyalty programs exist for business clients.
Does the service allow operations with online casinos?
Online gambling transactions are typically restricted or monitored.
Are there restrictions on gambling transactions?
Banking policies and regulations impose restrictions on gambling-related payments.
Can accounts be blocked for casino play?
Accounts may be blocked or restricted for suspicious gambling activities.
How does the service view gambling?
Gambling transactions are regulated and monitored for compliance.
Are there special conditions for gambling?
Special terms apply under banking and regulatory policies.
Are casino transactions tracked?
Yes, monitored for compliance and fraud prevention.
Can operations with gambling sites be hidden?
No, transparency and compliance reporting are required.
Are there notifications about gambling expenses?
Not typically provided.
Are there special fees for gambling operations?
No specific fees known.
Can limits be set on gambling?
Clients can often set personal account limits.
Is there a self-exclusion function?
Self-exclusion banking tools exist for problem gamblers.
Can access to gambling sites be restricted?
Blockage of access via banking may be possible.
Is gambling expense control supported?
Financial advisory services may assist with gambling control.
Are there notifications about limit exceedance?
Alerts for limits are generally available.
Can operations with casinos be blocked?
Yes, banks can block suspect or non-compliant casino transactions.
Is there gambling expense statistics?
Detailed expense analytics may not be standard.
Is a "cooling-off period" supported?
Cooling-off periods linked with self-exclusion tools.
Can help be obtained for gambling addiction?
Banks provide referrals to specialist help.
Is there partnership with player assistance organizations?
Some partnerships exist for responsible gambling.
How to set up gambling expense notifications?
Typically through account alerts or customer service.
Which online casinos accept this payment method?
SEB payment cards and transfers are widely accepted at major licensed casinos.
Are there exclusive partnerships with specific casinos?
No known exclusive casino partnerships.
Do conditions differ when used in different casinos?
Conditions depend on casino policies.
Are there special bonuses for using this method in casinos?
No standard bonuses from SEB for gambling use.
Can the method be used for both deposits and withdrawals in casinos?
In most cases, deposits are accepted; withdrawals depend on casino and banking policies.
Are there geographic restrictions for casino usage?
Restrictions vary by jurisdiction and local regulations.
How do casino operators typically process transactions from this method?
Via card networks or bank transfers with standard settlement times.
Are there typical processing times when used with casinos?
Deposits usually instant; withdrawals 1-5 business days.
Do casinos usually charge additional fees for this method?
Some casinos may charge fees, separate from banking fees.
Are there any known compatibility issues with major casino platforms?
No widespread reported compatibility issues.