What is the official website of the payment service?
The official website of Secure Trust Bank is https://www.securetrustbank.com
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Where can I find the customer support contacts?
Customer support contacts are available on the Secure Trust Bank website under the Contact Us section.
What is the hotline phone number?
The main customer service phone number is 0345 111 7092.
Is there a toll-free support number?
Secure Trust Bank does not explicitly list a toll-free number; the main number is a local UK number.
What is the email address for technical support?
Specific technical support email is not publicly listed; general inquiries can be made via their secure messaging system on Internet Banking.
Are there separate emails for different types of inquiries?
There are specialized emails such as companysecretariat@ for investor/ shareholder communications; no widely publicized customer service separate emails.
Where can I find the online chat support?
There is no widely advertised online chat support on their public website.
Does the chat support work 24/7?
Not applicable as online chat support is not prominently available.
Is there support through messengers (Telegram, WhatsApp)?
There is no information indicating support via Telegram or WhatsApp.
What are the support working hours?
Customer support is available Monday to Friday 9am to 5pm, and Saturday 9am to 1pm.
Does support work on weekends and holidays?
Support is available Saturdays from 9am to 1pm; closed Sundays and bank holidays.
Are there regional offices for in-person visits?
There is a physical office in Solihull, UK; no broad network of regional offices is publicly listed.
Where are the physical offices located?
The physical office is located at Yorke House, Arleston Way, Solihull, B90 4LH, UK.
Can I schedule a personal meeting?
There is no publicly available information about scheduling personal meetings.
Are there representatives in different countries?
Secure Trust Bank primarily operates in the UK; no public mention of international representatives.
In which languages is support available?
Support is primarily available in English.
How quickly does support respond to requests?
Secure messaging responses aim within 3 working days.
Is there a priority system for VIP clients?
No publicly available data on VIP or priority client support systems.
Can I request a callback?
No explicit information about callback service availability.
When was the payment service founded?
Secure Trust Bank was founded in 1952.
Who is the founder and owner of the service?
Specific founder details are not widely publicized; Secure Trust Bank is a public limited company.
In which country is the company registered?
The company is registered in the United Kingdom.
What is the development history of the payment service?
The bank has evolved over decades since 1952, adding savings accounts, lending products, and recently integrating open banking payments.
Have there been major updates or rebranding?
Recently incorporated open banking payment solutions in partnership with Mastercard; no major rebranding publicly noted.
Who sits on the company's board of directors?
Specific current board members are not publicly detailed in summary sources.
Are there investors or partners in the service?
Partners include Mastercard for payment solutions; public investors as it is a plc.
Does the company participate in stock trading?
Yes, Secure Trust Bank is publicly traded as a PLC.
What is the company's market capitalization?
Market capitalization data is not readily available in public summaries.
Are there subsidiary companies or branches?
There is a related entity Rooftop Mortgages Limited handling some mortgage services.
What licenses does the payment service have?
Licensed as a UK retail bank authorized by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA).
In which jurisdictions does the service operate officially?
Officially operates in the United Kingdom.
Are there licenses for cryptocurrency operations?
No public indication of cryptocurrency licensing or offerings.
Does the service comply with AML/KYC requirements?
Yes, as a UK regulated bank, it complies with AML and KYC regulations.
Are there security certificates (PCI DSS, etc.)?
Uses industry-standard security practices including PCI DSS compliance for card payments.
Has the service undergone security audits?
The bank and its partners perform regular security audits, though specific audit details are not publicly listed.
Is there insurance for client funds?
Client funds are protected by the UK Financial Services Compensation Scheme up to £85,000.
Which international standards does it comply with?
Complies with UK banking regulations, PCI DSS for payments, and GDPR for data protection.
Have there been any regulatory fines or violations?
No notable regulatory fines or violations publicly recorded.
Where can I find real reviews about the service?
Reviews can be found on consumer complaint platforms such as Resolver or Pissed Consumer.
What are the main user complaints?
Common complaints include customer service delays and issues with account access or lending processes.
What do users most often praise the service for?
Users praise the bank’s straightforward savings products, security, and the recent introduction of flexible open banking payments.
Are there issues with fund withdrawals?
No widespread withdrawal issues reported; normal processing times apply.
Is the interface convenient according to users?
The online and mobile interfaces are generally considered user-friendly.
Are clients satisfied with transaction speed?
Transaction speeds, especially with Faster Payments and open banking transfers, are well received.
Do users recommend this service?
A majority would recommend the bank, especially for savings and secure banking.
How do experts assess the service's reliability?
Experts view Secure Trust Bank as a solid retail bank with reliable service and prudent risk management.
Are there industry awards and recognitions?
The bank is described as award-winning though specific awards are not widely listed.
Does the service participate in payment system rankings?
No prominent payment system rankings highlight this bank specifically.
Are there recommendations from financial regulators?
The bank operates under FCA and PRA oversight without significant regulatory warnings.
What reputation does the service have among partners?
Partners such as Mastercard regard Secure Trust Bank positively for innovation and reliability.
How do they evaluate solution innovation?
The bank is seen as innovative in adopting open banking payment solutions early.
Are there quality service certificates?
Holds standard UK banking licenses and PCI DSS certification for payments.
Does the company participate in industry conferences?
No public information on specific conference participation.
How does the service position itself in the market?
Positions as an award-winning UK retail bank focused on savings, lending, and modern payment options.
Which fiat currencies does the service support?
Operates primarily with GBP (British Pound Sterling).
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not supported.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token exists.
Can currencies be converted within the service?
Currency conversion is not a standard service offered.
What exchange rates are used for conversion?
Not applicable; currency conversion services are not part of standard offerings.
How often are exchange rates updated?
Not applicable.
Are stablecoins supported?
Not supported.
Can exotic currencies be handled?
No support for exotic currencies.
Are there currency restrictions in different countries?
As a UK bank, GBP operations may have geographic restrictions aligned with UK financial regulations.
What types of transfers does the service support?
Supports electronic payments including BACS, Faster Payments, and open banking transfers.
Can transfers be made between service users?
Internal account transfers are supported.
Are transfers to bank cards supported?
Transfers to bank cards are not commonly offered as a standard product.
Can money be transferred to bank accounts?
Yes, bank account transfers via BACS and Faster Payments are supported.
Is bill payment available?
Bill payment services are generally handled via electronic bank transfer processes.
Are recurring payments supported?
Recurring payment features are typically supported for certain account types.
Can automatic transfers be set up?
Automatic payment setups are possible via standing orders.
Is payment scheduling available?
Payment scheduling is available through online banking platforms.
Are group payments supported?
No specific group payment functionality is publicly described.
Can payment links be created?
No public information about payment link creation.
What are the minimum transaction amounts in the service?
Minimum transaction limits depend on account type; specifics are not publicly detailed.
What are the maximum amounts that can be transferred?
Maximum limits depend on account type and verification status; no public standard data.
Are there daily limits on operations?
Daily transaction limits apply based on account and regulatory compliance.
What monthly and annual limits are in effect?
Monthly/annual limits depend on account specifics and user verification.
Can limits be increased? How?
Limits may be increased following enhanced verification and bank approval.
Do limits differ for verified users?
Verified users generally have higher limits.
Are there restrictions for new accounts?
New accounts often have lower limits initially for fraud prevention.
Do special limits apply in different countries?
Limits are UK-specific aligned with local regulations.
Can operations be temporarily blocked?
Yes, banks may temporarily block operations for security or compliance checks.
Are there limits on the number of daily operations?
Daily operation counts can be limited to prevent fraud.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by product type.
What methods of funding are supported?
Funding via bank transfers (BACS, Faster Payments), standing orders.
Are there fees for funding?
No fees typically charged on incoming payments.
What are the minimum funding amounts?
Minimum amounts vary by account product.
How quickly are funds credited when funding?
Faster Payments credited within 24 hours; BACS within up to 3 working days.
How can money be withdrawn from the system?
Withdrawals via bank transfers to nominated accounts.
Are there fees for fund withdrawal?
Usually, no fees for withdrawals, depending on account type.
How long does withdrawal take?
Typically one to three working days.
What withdrawal limits are set?
Withdrawal limits align with account and regulatory limits.
How quickly are funds credited when funding with a card?
Card funding is generally not a standard deposit method.
How long does a bank transfer take?
BACS up to 3 working days; Faster Payments within 24 hours.
How quickly do cryptocurrency transfers arrive?
Not applicable.
Are transfers between users instant?
Internal bank transfers can be instant or same-day.
Are there delays when funding on weekends?
Payments on weekends may be delayed until next business day.
Do holidays affect funding speed?
Yes, bank holidays delay processing.
Can crediting be accelerated for a fee?
Express payment services may be available but not commonly charged.
What determines the speed of funding processing?
Payment system used (BACS, Faster Payments) and bank processing times.
Are there notifications about funding status?
Notifications may be available via online banking.
What to do if funding takes too long?
Contact customer support to investigate delayed transactions.
How quickly are withdrawal requests processed?
Withdrawal requests are typically processed within 1-3 working days.
How long does card withdrawal take?
Card withdrawals are not a typical service.
How quickly do bank transfers arrive?
Bank transfers arrive in 1-3 working days; Faster Payments quicker.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Withdrawals requested on weekends process next business day.
Do holidays affect withdrawal speed?
Yes, holidays delay withdrawals.
Can withdrawal be accelerated for an additional fee?
No common express withdrawal fee is indicated.
What determines withdrawal processing time?
Banking network, payment type, and compliance checks.
Are there notifications about withdrawal status?
Withdrawal status updates may be provided through online banking.
Can a withdrawal request be canceled?
Cancellation possible if processing has not started; depends on bank policy.
How to register with the payment service?
Registration is available online through the website with identity verification.
What data is needed to create an account?
Personal details, proof of identity, proof of address, contact information.
Can registration be done without email?
Email is generally required for account communication.
Is phone confirmation required during registration?
Phone verification is often required as part of multi-factor authentication.
Are there age restrictions for registration?
Minimum age is typically 18 years.
Can a corporate account be created?
Commercial/business accounts are offered with additional verification.
Is it required to provide real data?
Real, verified personal data is mandatory for compliance.
Are there country restrictions for registration?
Registration restricted to UK residents or persons meeting UK compliance.
How long does account activation take?
Account activation typically takes a few business days after verification.
What verification levels exist?
Basic identity verification and enhanced due diligence levels.
What documents are required for basic verification?
Valid government-issued photo ID and proof of address.
Are documents needed for full verification?
Yes, additional documents for enhanced verification such as income proof.
Are digital copies of documents accepted?
Digital document uploads are accepted.
How long does the verification procedure take?
Usually 1-3 business days.
Can the service be used without verification?
Usage is limited; full access requires verification.
What restrictions apply to unverified users?
Unverified accounts have limited transaction capabilities and lower limits.
Is address confirmation required?
Yes, address verification is required.
Is a selfie with documents required?
Biometric photo or selfie may be required for identity verification.
How often do documents need to be updated?
Document re-verification depends on regulatory or account changes.
What encryption technologies does the service use?
Uses industry-standard encryption such as TLS and AES protocols.
Is two-factor authentication supported?
Yes, 2FA is supported and recommended.
Are there SMS confirmations for operations?
SMS verification is provided for security on transactions.
Is biometric authentication supported?
Supported in mobile app for login (Face ID, Touch ID).
Is blockchain technology used?
No information on blockchain usage.
Is there a multi-level security system?
Yes, including encryption, 2FA, and secure access protocols.
How is user personal data protected?
Data protection complies with GDPR and UK data privacy laws.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Systems include DDoS mitigation measures.
Are regular security audits conducted?
Regular security audits and PCI DSS compliance checks are conducted.
What anti-phishing protection measures are provided?
Security awareness, email verification, and fraud monitoring systems are in place.
Is there a suspicious activity detection system?
Yes, with fraud detection and monitoring systems for suspicious transactions.
How does the service combat money laundering?
Implements rigorous AML policies, KYC checks, transaction monitoring.
Is there blocking of suspicious accounts?
Yes, suspicious accounts are blocked or frozen under compliance protocols.
What to do when fraud is detected?
Report immediately to customer support; bank investigates and mitigates.
How to report suspicious activity?
Via secure messaging, phone, or email to customer support.
Is there compensation for damage from fraudsters?
Compensation policies align with UK regulatory standards and FSCS coverage.
What user rights exist for disputed transactions?
Users can dispute transactions via bank complaint procedures and financial ombudsman.
How to dispute account blocking?
Contact customer support and escalate via complaints channels if needed.
Is there insurance against cyber attacks?
The bank likely carries cyber insurance; details not publicly specified.
What fees does the service charge for transfers?
Standard fees vary by product; many personal account transfers are free.
Are there fees for account funding?
Account funding is typically free via bank transfers.
Are fees charged for fund withdrawal?
Withdrawals via bank transfer generally have no fees.
Are there fees for currency conversion?
Currency conversion is not a standard service, so fees are not applicable.
Are there fees for account inactivity?
No widely noted inactivity fees.
Are there account maintenance fees?
Some account types may have maintenance fees; details vary by product.
Are fees charged for operation cancellation?
No typical fees for transaction cancellations.
Are there fees for expedited operations?
Not generally applicable.
Are there hidden fees?
Secure Trust Bank maintains transparent fee schedules.
How are fees calculated for large amounts?
Large transactions may be subject to review but no specific fee data.
Are there different tariff plans in the service?
Offers different account products with varied fee structures.
What advantages does VIP status provide?
No publicly available VIP program details.
How to get preferential conditions?
Preferential conditions typically negotiated in business or large customer accounts.
Are there free operations per month?
Some accounts may include free transfers.
Are there discounts for active users?
No public information on discounts for active users.
Are there corporate tariffs?
Corporate and business accounts have tailored tariffs.
Can individual conditions be obtained?
Some personalized account terms may be possible.
Do promotional codes work for fee reduction?
No public mention of promotional codes.
Are there cashback programs?
No cashback programs publicly listed.
Are there discounts for transaction volumes?
No data indicating volume-based discounts.
Is there an official mobile application?
Yes, Secure Trust Bank offers a mobile banking app.
On which platforms is the application available?
Available on iOS (App Store) and Android (Google Play).
What functions are available in the mobile application?
Features include balance checks, transaction viewing, payment authorization, secure messaging.
Does functionality differ from the web version?
Core functions similar; mobile optimized with biometric login features.
Is Touch ID/Face ID supported?
Yes, biometric login is supported.
Can the application work offline?
No, requires internet connection.
Are there push notifications about operations?
Push notifications are available for account activity.
Is dark theme supported?
No public information about dark theme availability.
How often is the mobile application updated?
Updates are released periodically; exact frequency not specified.
Are there beta versions of the application?
No information on beta programs.
Is the web interface of the service convenient?
The web platform is described as user-friendly and secure.
Is responsive design supported?
Yes, the website supports mobile-responsive design.
In which languages is the interface available?
English only.
Is there a night mode for the website?
No confirmed night mode for the website.
Are hotkeys supported?
No data on keyboard shortcut support.
Can data be exported?
Account statements can be downloaded/exported.
Is there an API for developers?
No public developer API is offered.
Is integration with other services supported?
Limited integration; open banking payments used for bill repayment and transfers.
How often is the web interface updated?
Updates are made regularly to improve UX and security.
Are there virtual cards in the service?
No public information on virtual card issuance.
Can disposable cards be created?
Not supported.
Is multi-currency account functionality supported?
Not offered; accounts are GBP only.
Are there investment products?
The bank offers savings and lending products, not full investment services.
Can interest be earned on balance?
Yes, interest is paid on eligible savings accounts.
Are there credit products?
Provides personal loans, retail finance, and business lending.
Is P2P trading supported?
Not supported.
Can cryptocurrencies be bought/sold?
No cryptocurrency trading services.
Is there acquiring for business?
Business payment acceptance and merchant services are not core offerings.
Are mass payouts supported?
No public mass payout services.
Is there a loyalty program in the service?
No known loyalty programs.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Not offered.
Are there referral programs?
No public referral program.
What privileges do VIP clients have?
No disclosed VIP privileges.
Are there seasonal promotions and offers?
Not publicly noted.
Can premium status be obtained?
No openly available premium account status.
Are there partner discounts?
Not publicly mentioned.
Are there corporate loyalty programs?
Not detailed.
Does the service allow operations with online casinos?
No specific casino transaction support information.
Are there restrictions on gambling transactions?
UK regulations generally restrict bank support for gambling-related risks.
Can accounts be blocked for casino play?
Accounts may be blocked for suspicious gambling-related activity as per UK rules.
How does the service view gambling?
Likely cautious due to UK regulatory requirements.
Are there special conditions for gambling?
Not disclosed.
Are casino transactions tracked?
Likely monitored as part of AML and fraud prevention.
Can operations with gambling sites be hidden?
Transparency is required; hidden transactions are not supported.
Are there notifications about gambling expenses?
Not provided.
Are there special fees for gambling operations?
No indication of specific gambling fees.
Can limits be set on gambling?
Not typical for this bank.
Is there a self-exclusion function?
UK-regulated banks support self-exclusion via partnerships but specific mention is absent.
Can access to gambling sites be restricted?
Banks do not typically control site access.
Is gambling expense control supported?
Not advertised as a service feature.
Are there notifications about limit exceedance?
Not specifically stated.
Can operations with casinos be blocked?
Possible if suspicious.
Is a "cooling-off period" supported?
Not noted.
Can help be obtained for gambling addiction?
The bank likely directs customers to external support resources.
Is there partnership with player assistance organizations?
No public mention.
How to set up gambling expense notifications?
Not available.
Which online casinos accept this payment method?
Not directly applicable; payments through bank transfers are broadly accepted.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
No information.
Can the method be used for both deposits and withdrawals in casinos?
Bank transfers can be used for deposits, withdrawals generally handled externally.
Are there geographic restrictions for casino usage?
UK gambling and banking regulations apply.
How do casino operators typically process transactions from this method?
Via standard bank transfers or card payments processed externally.
Are there typical processing times when used with casinos?
Standard bank transfer times apply, up to several days.
Do casinos usually charge additional fees for this method?
Fees depend on casino operators, not the bank.
Are there any known compatibility issues with major casino platforms?
No reported issues.