What is the official website of the payment service?
https://www.shinyoung.co.kr
https://www.shinyoung.co.kr
Customer support contacts are listed on the official website under "Contact Us" and "Customer Center" sections.
+82-2-2004-8000
Toll-free support numbers are typically provided for domestic clients, available on the official website’s contact page.
Technical support email addresses are provided on the company’s website under the service center section, often found as a general inquiry email.
Major financial service providers assign unique email addresses for specific departments such as trading, IT, compliance, and general inquiries.
Online chat support is typically available via the official website’s customer center, accessible from the homepage or support menu.
Most financial service chat supports operate during regular business hours, with extended hours for certain issues but rarely offer 24/7 support.
Support via messengers like Telegram or WhatsApp is not standard among major South Korean securities firms; contact by phone or email is preferred.
Support is generally available Monday to Friday, 9:00AM–6:00PM KST, with limited availability outside these hours.
Most support teams do not operate on weekends or public holidays, but emergency contacts may be available for urgent matters.
Licensed securities companies maintain regional offices in major South Korean cities to serve clients in-person.
Main office: 15th Floor, 43, Cheonggyecheon-ro, Jongno-gu, Seoul, Korea; branches listed on the website’s office locator page.
Personal meetings can be arranged via phone or online by making an appointment with the relevant department or advisor.
Major Korean securities firms often have overseas representative offices, particularly in financial hubs like Hong Kong, New York, or London.
Support is primarily available in Korean, with English assistance at main branches or through dedicated channels for foreign clients.
Response times vary by contact method, typically within 1–2 business days for email and minutes to hours by phone.
Firms offer priority handling and dedicated relationship managers for high-net-worth and VIP clients to expedite requests.
Callback services are commonly available; clients can schedule a time via website request forms or customer hotline.
Shinyoung Securities was founded in 1956.
The company was established by Shin Yong-Gyo and is managed by executive officers, with ownership as a public listed firm.
Shinyoung Securities is registered in South Korea.
Founded in 1956, Shinyoung Securities expanded its services over decades, offering brokerage, investment advisory, and diversified financial products.
Rebranding and major updates occur periodically to reflect new ownership, market expansion, or technological improvements.
Board members and key executives are listed on the investor relations section of the company website.
Shinyoung Securities is publicly listed, with diverse shareholders including institutional investors and business partners.
Shinyoung Securities is listed on the Korea Exchange (KRX), with shares publicly traded.
Market capitalization fluctuates; real-time data is available on Korean stock exchange and financial news platforms.
Firms typically maintain subsidiaries focused on asset management, brokerage, and wealth services, with branches domestically and abroad.
Licensed by Korean Financial Services Commission for securities, brokerage, and investment advisory activities.
Shinyoung Securities operates primarily in South Korea and maintains representative offices in select international markets.
Korean securities firms are generally not licensed for direct cryptocurrency transactions but may provide related investment services in accordance with regulations.
Strict AML/KYC protocols are enforced per Korean financial regulations, requiring client identification and ongoing monitoring.
Industry-standard compliant with local regulations, often including ISO 27001 and cybersecurity certifications for data protection.
Security audits are routinely conducted by external and internal parties to ensure regulatory compliance and IT security.
Securities firms must maintain insurance policies to protect client assets against operational risks and regulated by Korean authorities.
Compliance with ISO, FATF guidelines, and local financial security frameworks is maintained for quality assurance.
Fines or violations are published by regulators; a history of compliance is typical of major firms but details must be checked via official records.
Reviews are available on Naver, Kakao, Google Play Store, and specialized financial forums in Korea.
Common complaints include occasional app technical issues, delayed customer support responses, and account opening procedures.
Users often commend reliable investment options, security, and knowledgeable staff for banking and brokerage services.
Withdrawal delays are rare and typically resolved within regulatory timeframes; issues are due to compliance or technical constraints.
The web and mobile interfaces are generally considered user-friendly, with clear account navigation and trading features.
Transaction speeds meet industry standards, with real-time execution during market hours widely praised by clients.
User recommendation rates are above average, with many clients referring the service to friends and colleagues.
Financial experts recognize Shinyoung Securities for its longstanding market presence and consistent regulatory compliance.
Shinyoung Securities has received industry awards for investment banking and client service excellence in Korea.
Major Korean securities firms are regularly ranked in national finance and payment system listings.
Firms with clean compliance records may receive positive mentions or certifications from regulators in public reports.
The company is respected among banking partners, brokers, and institutional investors for its reliability and performance.
Shinyoung Securities invests in financial technology, with positive recognition for adopting new trading and payment solutions.
Quality assurance certificates, such as ISO 9001, are held by many leading Korean financial institutions.
Participation in financial seminars, domestic and global industry conferences is regular for Shinyoung Securities.
The company positions itself as a full-service brokerage and investment partner emphasizing security and client-focused innovation.
Main supported currency is South Korean won (KRW); limited support for major international currencies in overseas branches.
Direct cryptocurrency support is generally not available; related financial products may be offered in compliance with Korean law.
Shinyoung Securities does not issue proprietary cryptocurrencies or tokens.
Currency conversion for major currencies is usually supported for international transactions and investment activities.
Exchange rates are sourced from partner banks or official market rates, updated regularly for transaction accuracy.
Exchange rates are updated in real time or at frequent intervals as determined by market sources.
Stablecoin support is not common among Korean securities firms, with regulatory approval required for such offerings.
Major securities firms may support exotic currencies for large clients or international deals, subject to special arrangements.
Currency services are subject to local regulatory limits; restrictions apply based on geographic regions and compliance policies.
Supports account transfers, wire transfers, brokerage transfers, and internal movement of investment funds.
Transfers can be made between client accounts within the firm, subject to verification and approval.
Transfers to bank cards are uncommon; direct bank account transfers are the primary method.
Yes, funds can be transferred to registered bank accounts, with appropriate authorization and verification.
Bill payment features may be integrated for certain utilities or recurring investment-related payments.
Recurring payment options are supported for investment plans and regular financial contributions.
Automatic transfer features can be set via account settings for scheduled investments or payments.
Payment scheduling functionality enables users to organize future transactions and recurring transfers.
Group payments are not typically available; business and corporate clients may utilize specialized solutions.
Payment link creation is not a standard feature for securities accounts; focus is on investment transactions.
Minimum transaction limits apply per transfer type, set by regulatory requirements and firm policies.
Maximum limits depend on account type, verification level, and statutory regulations for financial transactions.
Daily transaction limits are established according to client profile, risk assessment, and legal obligations.
Monthly and annual limits vary by account type, local regulations, and market risk control measures.
Limits can be raised by submitting a formal request and additional verification documents for approval.
Verified users enjoy higher operational limits compared to non-verified accounts, in compliance with KYC standards.
Restrictions apply to new accounts, including limited transaction amounts until full verification is complete.
Cross-border accounts may have different limits due to varying regional regulations and policies.
Temporary blocking can be imposed for account security, regulatory review, or suspicious activity investigations.
Daily operation count is regulated to prevent fraud and align with compliance requirements.
Minimum deposit requirements are determined by the type of account and funding method chosen.
Supported funding methods include bank transfers, wire transfers, and internal movement between investment products.
Funding fees may apply depending on the deposit method, amount, and partner banking relationships.
Minimum funding thresholds differ by account type, typically disclosed during account setup.
Funds are generally credited within one business day, depending on method and cut-off time.
Withdrawals are executed via bank transfer or transfer to client’s designated account after authentication.
Withdrawal fees are charged in line with the transfer amount, type, and destination, outlined in service tariffs.
Withdrawals are processed within 1–3 business days, subject to bank operating hours and compliance checks.
Withdrawal limits are determined by account tier, verification status, and applicable regulations.
Card funding is not a primary method for securities accounts; credit times are determined by banking partner protocols.
Bank transfers are typically completed within 1–2 business days, depending on bank and regulatory schedules.
Cryptocurrency transfers are not supported by Shinyoung Securities; industry standards dictate processing within minutes to hours.
Internal transfers between client accounts are usually executed instantly or within several minutes.
Weekend funding can be delayed due to non-working bank hours and operational cut-off times.
National and bank holidays may cause processing delays; transactions resume on the next business day.
Priority or express crediting is rarely provided for investment services; consumer banking may offer such features.
Processing speed is influenced by the chosen funding method, banking hours, and verification status.
Clients receive alerts via SMS, email, or app notifications on the status of their funding transactions.
If funding is delayed, clients should contact customer support with transaction details for review and resolution.
Withdrawal requests are processed within 1–3 business days, with status updates provided to clients.
Card withdrawal is not a standard option; electronic transfer times apply for most investor accounts.
Bank transfers typically arrive within one business day for domestic transactions, longer for cross-border transfers.
Cryptocurrency withdrawals are not supported for securities accounts; clients should use specialized exchanges.
Withdrawal requests during weekends are processed on the next business day due to bank operating schedules.
Withdrawal processing is delayed on national holidays; completed transactions resume post-holiday.
Priority withdrawal is not a standard feature among Korean securities firms.
Withdrawal speed is affected by verification status, transfer method, banking hours, and regulatory checks.
Clients are notified via preferred contact methods about withdrawal processing and completion.
Withdrawal requests can typically be canceled if processing has not commenced; contact customer service for assistance.
Registration involves completing an application online or at a branch, submitting personal and identification data.
Required data includes full name, date of birth, identification number, contact details, and banking information.
Email is usually required for account creation and communication; exceptions may exist for in-person registration.
Phone verification is standard in the registration process to confirm identity and enable secure account operations.
Corporate account creation requires submission of business documents and verification of company information.
Real client data is mandatory for compliance with KYC/AML regulations and account security.
Registration is limited to residents or eligible clients in supported jurisdictions, with verification of domicile.
Account activation is completed within 1–3 business days after review and verification of documents.
Multiple verification tiers include basic, advanced, and corporate, each requiring different levels of documentation.
Basic verification requires a valid ID, proof of address, and contact information.
Full verification involves submission of additional documents such as proof of income, business registration, or advanced KYC forms.
Digital copies are accepted for initial and ongoing verification if submitted through secure channels.
Verification typically takes 1–3 business days, depending on document completeness and regulatory reviews.
Account functionality is limited before verification; investment operations require completed KYC checks.
Unverified users face restrictions such as lower transaction limits and access limitations to financial products.
Address verification is required for full account activation and ongoing compliance audits.
A photo with ID or a selfie is increasingly required for advanced verification and anti-fraud purposes.
Documents are updated upon expiry or when regulatory requirements change; periodic reviews are conducted.
Securities firms implement SSL/TLS encryption, secure data storage, and advanced server-side protection.
Two-factor authentication (2FA) is offered for secure account access, including SMS or app-based verification.
SMS confirmations are standard for transaction verification and account changes.
Biometric authentication is supported on mobile platforms with compatible devices.
Shinyoung Securities does not publicly disclose use of blockchain for payment processes.
Multi-layered security systems are in place, involving authentication, encryption, and risk management.
Personal data is protected through secure encryption, access control, and compliance with privacy legislation.
Cryptocurrency is not handled directly; cold storage practices are applied for digital asset platforms.
DDoS mitigation solutions are deployed to protect online platform integrity and client data.
Quarterly and annual IT security audits are standard among licensed financial service providers.
Anti-phishing education, secure login protocols, and automated detection systems are utilized.
Real-time fraud detection systems monitor account activity to prevent unauthorized transactions.
Advanced AML systems screen transactions, flag suspicious activity, and report findings to authorities.
Suspicious accounts are blocked pending investigation to ensure compliance and security.
Clients should immediately contact customer service and report suspected fraud for prompt resolution.
Suspicious activity can be reported via phone, email, or online forms provided by the firm.
Compensation is evaluated on a case-by-case basis according to regulatory and insurance policies.
Users are entitled to dispute resolution processes as outlined in service agreements and regulatory guidelines.
Account blocking disputes should be filed with customer service, providing relevant documentation and request for review.
Cyber insurance may be held as part of institutional risk management but is not universally offered to individual clients.
Transfer fees are determined based on the transaction amount, destination, and chosen method, disclosed on tariff schedules.
Funding fees apply based on banking partner relationships and deposit method, typically outlined on the website.
Withdrawal fees depend on the type, destination, and amount of the funds withdrawn.
Currency conversion is subject to service fees as stated in the official tariff policy.
Account inactivity fees are uncommon in investment services unless specified in client agreements.
Maintenance fees may apply for certain account types or premium services.
Operation cancellation charges may apply depending on the timing and nature of the transaction.
Express or priority operation fees are detailed for applicable expedited requests.
Fee schedules are publicly disclosed for transparency; hidden fees are not permitted by Korean financial law.
For high-value transfers, tiered fee structures or negotiated rates may be applied.
Various tariff plans are offered for individual, corporate, and VIP clients depending on account type and usage.
VIPs receive higher transaction limits, priority service, exclusive products, and dedicated account managers.
Preferential conditions are granted upon meeting eligibility criteria such as high asset levels or regular activity.
Certain account types offer a limited number of free transactions monthly before standard fees apply.
Discounts and preferential rates may be awarded to clients with large or frequent transaction volumes.
Corporate clients benefit from specialized tariffs tailored for business volume and operational needs.
Custom terms can be negotiated based on client status, business requirements, and transaction history.
Promotional codes for fee reductions are provided during marketing campaigns and special promotions.
Cashback programs may be available for specific products or during promotional periods.
Volume discounts exist for large-scale or frequent high-value transactions.
Yes, Shinyoung Securities provides an official mobile app for clients.
The application is available on iOS and Android platforms via the respective app stores.
App features include account management, trading, fund transfers, transaction history, notifications, and market information.
The mobile app provides most key functions found on the web, but some advanced tools may be exclusive to the desktop platform.
Touch ID and Face ID are supported for biometric authentication on compatible devices.
Offline functionality is limited to viewing cached data; transactions require online connectivity.
Push notifications inform users about transaction status, account updates, and market alerts.
A dark theme option is available for user convenience on the mobile app.
App updates are routinely released every few weeks to months for security and feature enhancements.
Beta testing is periodically offered for new app features and clients can opt-in via the website or app.
The web platform is designed for ease of navigation and efficient access to all account features.
The web interface is mobile-responsive, adapting to various screen sizes and devices.
The primary interface language is Korean, with English available on selected sections.
Night or dark mode is provided on the web version for visual comfort.
Hotkeys and shortcuts are enabled for key functions on the desktop web interface.
Data export features allow downloading account statements and transaction histories in common file formats.
An API is provided for institutional clients and partners for integration with external services.
The service supports integration with partner banks and select fintech platforms.
Web platform is updated regularly, with new features and security enhancements released quarterly.
Virtual card issuance is not standard for securities accounts; features focus on investment and brokerage.
Disposable cards are not supported; payment cards are typically issued by partner banks.
Multi-currency support may be offered for international clients and selected investment products.
A wide range of investment products is available including stocks, bonds, funds, and asset management solutions.
Interest may be earned on deposits through specific investment accounts or financial products.
Credit and margin services may be offered to eligible clients for trading and investment.
P2P trading is not a standard feature; all transactions are processed via regulated brokerage channels.
Direct cryptocurrency trading is not offered; related financial instruments may be available for investors.
Merchant acquiring is not provided; services focus on investment, brokerage, and financial advisory.
Bulk payment solutions are available for corporate and institutional clients.
Loyalty and reward programs are offered during certain campaigns and for frequent clients.
Points are typically earned through transaction volume, account activity, or promotional participation.
Cashback offers are provided for selected transactions, campaigns, or product launches.
Referral rewards are available for new client introductions through official program participation.
VIPs benefit from exclusive products, priority transactions, enhanced support, and financial advisory services.
Seasonal and special offers are announced on the company’s website, app, or via email.
Premium status is available for clients meeting asset, transaction, or activity criteria.
Discounts with partner merchants and financial institutions are periodically offered to eligible clients.
Corporate loyalty benefits include preferential tariffs, custom solutions, and volume rebates.
Securities services do not support online casino payments; such transactions are restricted by Korean law.
Gambling-related transactions are prohibited; accounts engaging in such activity may be subject to review.
Accounts discovered to participate in gambling transactions risk suspension or permanent block per regulations.
The official policy prohibits facilitating gambling payments, in accordance with regulatory standards.
Gambling-related terms are not provided since such transactions are blocked or prohibited.
Attempts at gambling transactions may be logged as suspicious and investigated for compliance purposes.
Transaction privacy is limited by regulatory requirements; gambling activity is monitored and disclosed where necessary.
No alerts for gambling expenses, as such transactions are generally blocked by the platform.
Special fees are not applicable, since gambling transaction support is not provided.
Gambling limits and controls are not relevant for this service.
No self-exclusion for gambling, as such account usage is prohibited.
Accessing gambling sites with company services is restricted and monitored for compliance.
Expense control tools are limited to investment activities; gambling-related features are not available.
Alerts are provided for exceeding transaction or operational limits, excluding gambling-related activity.
Yes, casino transactions are blocked as part of compliance measures.
Expense tracking is limited to investment activities; gambling statistics are not provided.
Cooling-off periods are not applicable, as gambling transactions are strictly prohibited.
Support is offered for financial well-being but not targeted for gambling addiction through the securities firm.
No dedicated partnerships for gambling addiction support; focus is on financial services.
Not applicable since gambling payments are blocked by regulatory standards.
Online casinos do not accept Shinyoung Securities for deposits or withdrawals.
No exclusive partnerships with online casinos, as payments are not allowed.
Not applicable due to restriction on casino transactions.
No casino bonuses are available since payments are prohibited.
Casino deposits and withdrawals are disallowed by company policy.
All geographic usage of casino transactions is prohibited for Shinyoung Securities accounts.
Casino operators do not process transactions from this payment method.
No processing times for casino transactions as they are not supported.
Casinos do not accept this payment method, so no fees apply.
Not compatible with casino platforms; all gambling-related transactions are blocked.