What is the official website of the payment service?
https://www.skuesparebank.no
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Where can I find the customer support contacts?
Customer support contacts are located on the bank's official website on the "Contact Us" page.
What is the hotline phone number?
The main customer service phone number is +47 915 07 583.
Is there a toll-free support number?
No verified toll-free number is publicly listed for Skue Sparebank support.
What is the email address for technical support?
The general contact email is [email protected]; no specific technical support email is available.
Are there separate emails for different types of inquiries?
There is no public information about different specialized email addresses.
Where can I find the online chat support?
No publicly available online chat support has been found.
Does the chat support work 24/7?
Chat support availability and hours are not publicly stated.
Is there support through messengers (Telegram, WhatsApp)?
No messenger support via Telegram or WhatsApp is known.
What are the support working hours?
Support is available Monday to Friday from 07:00 to 21:00, and weekends 09:00 to 21:00.
Does support work on weekends and holidays?
Yes, support operates on weekends from 09:00 to 21:00; holiday support details are not specified.
Are there regional offices for in-person visits?
Yes, Skue Sparebank has physical branch offices in various locations.
Where are the physical offices located?
Branches include offices in Geilo, Hønefoss, Drammen, Vikersund, Sigdal, Rødberg, Flå, Nesbyen, Gol, and Hol in Norway.
Can I schedule a personal meeting?
Yes, customers can book meetings with advisors via phone or online on the website.
Are there representatives in different countries?
Operations are primarily regional within Norway; no international representative offices.
In which languages is support available?
Support is primarily available in Norwegian; English may be possible informally.
How quickly does support respond to requests?
Average response times vary; usual banking practice is within one business day.
Is there a priority system for VIP clients?
No public information about VIP customer priority support is available.
Can I request a callback?
Callback service may be arranged upon customer request but not explicitly confirmed.
When was the payment service founded?
Skue Sparebank traces roots back to 1842 with Nes Prestegjelds Sparebank.
Who is the founder and owner of the service?
Founded as Nes Prestegjelds Sparebank; currently owned by local shareholders and customers as a savings bank.
In which country is the company registered?
Registered in Norway.
What is the development history of the payment service?
Developed as a regional savings bank with expansions and mergers including recent merger activities in 2025.
Have there been major updates or rebranding?
No notable rebranding, but recent strategic mergers such as with Tinn Sparebank.
Who sits on the company's board of directors?
Specific board member details are not publicly listed.
Are there investors or partners in the service?
Skue Sparebank is part of the Eika Gruppen alliance with cooperative banking partners.
Does the company participate in stock trading?
Yes, Skue Sparebank is publicly listed on the Oslo Stock Exchange.
What is the company's market capitalization?
Market capitalization fluctuates with stock market and not specifically listed here.
Are there subsidiary companies or branches?
The bank operates several branch offices across Buskerud region.
What licenses does the payment service have?
Licensed as a savings bank under Norwegian financial regulations.
In which jurisdictions does the service operate officially?
Services operate officially within Norway.
Are there licenses for cryptocurrency operations?
No verified cryptocurrency operation licenses.
Does the service comply with AML/KYC requirements?
Fully compliant with Norwegian AML and KYC regulations.
Are there security certificates (PCI DSS, etc.)?
No specific PCI DSS certificate info found; follows banking security standards.
Has the service undergone security audits?
Routine security audits are standard but not publicly detailed.
Is there insurance for client funds?
Deposits are protected by the Norwegian Banks' Guarantee Fund up to 2,000,000 NOK.
Which international standards does it comply with?
Complies with Norwegian laws and EU financial regulations including GDPR.
Have there been any regulatory fines or violations?
No public records of fines or violations.
Where can I find real reviews about the service?
Reviews may be found on Norwegian finance-related forums or Yelp Norway.
What are the main user complaints?
Common banking issues such as digital service usability or wait times; no major complaints reported.
What do users most often praise the service for?
Personalized service and local community engagement.
Are there issues with fund withdrawals?
No widespread withdrawal issues reported.
Is the interface convenient according to users?
User interface feedback is limited; bank offers modern online and mobile banking tools.
Are clients satisfied with transaction speed?
Transaction speeds are typical for Norwegian banks with satisfactory performance.
Do users recommend this service?
Local recommendations exist; no formal referral metrics.
How do experts assess the service's reliability?
Experts regard the bank as financially strong with robust liquidity.
Are there industry awards and recognitions?
No publicly known industry awards.
Does the service participate in payment system rankings?
No participation in global payment rankings identified.
Are there recommendations from financial regulators?
The bank meets regulatory requirements with ongoing oversight.
What reputation does the service have among partners?
Maintains a positive reputation regionally among business partners.
How do they evaluate solution innovation?
Focus on steady development and strong fundamentals rather than fintech innovation leadership.
Are there quality service certificates?
No specific service quality certifications disclosed.
Does the company participate in industry conferences?
No public information on conference participation.
How does the service position itself in the market?
Positioned as a trusted, community-focused regional savings bank.
Which fiat currencies does the service support?
Norwegian krone (NOK) is the primary currency supported.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not supported.
Can currencies be converted within the service?
Currency conversion is supported for international payments.
What exchange rates are used for conversion?
Exchange rates are based on current market rates updated frequently.
How often are exchange rates updated?
Exchange rates are updated regularly during business hours.
Are stablecoins supported?
No stablecoin support.
Can exotic currencies be handled?
Limited to major currencies commonly used in Norway and international trade.
Are there currency restrictions in different countries?
Currency transactions follow Norwegian and international regulations.
What types of transfers does the service support?
Domestic and international bank transfers including SWIFT payments.
Can transfers be made between service users?
Yes, internal transfers are supported.
Are transfers to bank cards supported?
No clear data on direct bank card transfers.
Can money be transferred to bank accounts?
Yes, transfers to domestic and international bank accounts.
Is bill payment available?
Yes, available via online banking and mobile app.
Are recurring payments supported?
Recurring payments and standing orders are supported.
Can automatic transfers be set up?
Yes, customers can set up automated transfers.
Is payment scheduling available?
Payment scheduling is offered.
Are group payments supported?
No specific data on group payments functionality.
Can payment links be created?
No confirmed payment link services.
What are the minimum transaction amounts in the service?
Minimum amounts depend on payment type; not publicly specified.
What are the maximum amounts that can be transferred?
Maximum limits are set per account and regulatory rules.
Are there daily limits on operations?
Daily transaction limits apply for security reasons.
What monthly and annual limits are in effect?
Limits vary by verification and account type.
Can limits be increased? How?
Yes, by completing enhanced verification and contacting the bank.
Do limits differ for verified users?
Verified users have higher transaction and funding limits.
Are there restrictions for new accounts?
New accounts seen with standard onboarding restrictions.
Do special limits apply in different countries?
Some geographic limits may apply based on regulation.
Can operations be temporarily blocked?
Yes, for compliance or security concerns.
Are there limits on the number of daily operations?
Possible limits on daily transactions to mitigate risk.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by funding method.
What methods of funding are supported?
Supported methods include bank transfers, card payments, and cash deposits.
Are there fees for funding?
Fees depend on method; cash deposits often free.
What are the minimum funding amounts?
Not publicly disclosed clearly.
How quickly are funds credited when funding?
Card and cash deposits are fast; bank transfers may take 1-2 days.
How can money be withdrawn from the system?
Withdrawals via ATMs, branch counter, and transfers.
Are there fees for fund withdrawal?
Fees for some ATM withdrawals and transfers may apply.
How long does withdrawal take?
ATM withdrawals are instant; transfers 1-2 business days.
What withdrawal limits are set?
Limits depend on card type and account.
How quickly are funds credited when funding with a card?
Card funding credited immediately or within minutes.
How long does a bank transfer take?
1-2 business days for most transfers.
How quickly do cryptocurrency transfers arrive?
Cryptocurrencies are not supported.
Are transfers between users instant?
Internal transfers are usually instant.
Are there delays when funding on weekends?
Bank transfer funding delays may occur on weekends.
Do holidays affect funding speed?
Holidays may delay processing.
Can crediting be accelerated for a fee?
No express crediting service publicly noted.
What determines the speed of funding processing?
Factors include payment method, banking hours, and intermediaries.
Are there notifications about funding status?
Notifications sent via app or SMS.
What to do if funding takes too long?
Contact customer service for assistance.
How quickly are withdrawal requests processed?
Usually processed same or next business day.
How long does card withdrawal take?
Instant at ATMs.
How quickly do bank transfers arrive?
Generally 1-2 business days.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Withdrawals on weekends process next business day.
Do holidays affect withdrawal speed?
Holidays can cause delays.
Can withdrawal be accelerated for an additional fee?
No information on express withdrawal fees.
What determines withdrawal processing time?
Withdrawal method, banking hours, and compliance checks.
Are there notifications about withdrawal status?
Status notifications provided via banking platforms.
Can a withdrawal request be canceled?
Cancellations possible before execution stage.
How to register with the payment service?
Registration is online or at branch with proper ID.
What data is needed to create an account?
Personal identification, address, phone, and email are required.
Can registration be done without email?
Email is generally required for communication.
Is phone confirmation required during registration?
Phone number confirmation is part of process.
Are there age restrictions for registration?
Minimum age is usually 18 years.
Can a corporate account be created?
Yes, business accounts available with documentation.
Is it required to provide real data?
Real verified data required for compliance.
Are there country restrictions for registration?
Restricted to Norwegian residents or entities with ties.
How long does account activation take?
Activation takes from immediate up to a few days.
What verification levels exist?
Basic and enhanced verification depending on services.
What documents are required for basic verification?
ID, proof of address, and income proof.
Are documents needed for full verification?
Additional financial documents may be required.
Are digital copies of documents accepted?
Digital submissions are accepted.
How long does the verification procedure take?
Verification typically 1-3 business days.
Can the service be used without verification?
Limited functions without full verification.
What restrictions apply to unverified users?
Lower service limits apply.
Is address confirmation required?
Yes, address proof is mandatory.
Is a selfie with documents required?
Possibly required for enhanced KYC.
How often do documents need to be updated?
Documents updated as needed or per policy.
What encryption technologies does the service use?
Uses TLS and industry-standard encryption protocols.
Is two-factor authentication supported?
Yes, two-factor authentication is available.
Are there SMS confirmations for operations?
SMS confirmation is used for transactions.
Is biometric authentication supported?
Likely supported in mobile apps.
Is blockchain technology used?
No confirmed blockchain use.
Is there a multi-level security system?
Yes, layered security with encryption and monitoring.
How is user personal data protected?
GDPR-compliant data protection measures.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
DDoS prevention measures implemented.
Are regular security audits conducted?
Regular security audits are standard.
What anti-phishing protection measures are provided?
Anti-phishing filters and customer education.
Is there a suspicious activity detection system?
Fraud detection systems monitor activity.
How does the service combat money laundering?
KYC, transaction monitoring, and reporting.
Is there blocking of suspicious accounts?
Yes, suspicious accounts are blocked.
What to do when fraud is detected?
Report immediately to bank fraud department.
How to report suspicious activity?
Via customer support or fraud hotline.
Is there compensation for damage from fraudsters?
Compensation policies exist for verified fraud victims.
What user rights exist for disputed transactions?
Rights to dispute and investigation under law.
How to dispute account blocking?
Contact customer service for review.
Is there insurance against cyber attacks?
Cyber insurance is typically maintained.
What fees does the service charge for transfers?
Domestic transfers often free, fees for international transfers apply.
Are there fees for account funding?
Fees vary by deposit method.
Are fees charged for fund withdrawal?
Some withdrawals incur fees based on channel.
Are there fees for currency conversion?
Currency conversion fees apply.
Are there fees for account inactivity?
No common inactivity fees mentioned.
Are there account maintenance fees?
Basic accounts usually no fee; premium accounts may have fees.
Are fees charged for operation cancellation?
Cancellation fees may apply.
Are there fees for expedited operations?
No public info on express fees.
Are there hidden fees?
Fees are disclosed clearly as per regulations.
How are fees calculated for large amounts?
Fees may be percentage-based or tiered.
Are there different tariff plans in the service?
Tariffs vary by account type and service.
What advantages does VIP status provide?
No published VIP program.
How to get preferential conditions?
Premium services may offer preferential terms.
Are there free operations per month?
Basic free transactions are usually offered.
Are there discounts for active users?
No discount programs publicly noted.
Are there corporate tariffs?
Corporate tariffs and conditions available.
Can individual conditions be obtained?
Custom arrangements may be possible.
Do promotional codes work for fee reduction?
No promotional code system publicly available.
Are there cashback programs?
No cashback programs reported.
Are there discounts for transaction volumes?
Volume discounts may be available for corporate customers.
Is there an official mobile application?
Yes, Skue Sparebank offers a mobile banking app.
On which platforms is the application available?
Available on iOS and Android.
What functions are available in the mobile application?
Mobile app supports transfers, payments, account management, statements, and notifications.
Does functionality differ from the web version?
Mobile app optimized UI; core functions match web features.
Is Touch ID/Face ID supported?
Biometric authentication supported.
Can the application work offline?
Limited offline features; mainly online dependent.
Are there push notifications about operations?
Push notifications available for transactions.
Is dark theme supported?
No specific data on dark mode.
How often is the mobile application updated?
Updates are regular for improvements and security.
Are there beta versions of the application?
No public beta program information.
Is the web interface of the service convenient?
Web interface designed for ease of use.
Is responsive design supported?
Web platform supports responsive mobile-friendly design.
In which languages is the interface available?
Primarily Norwegian; some English support.
Is there a night mode for the website?
No confirmed night mode.
Are hotkeys supported?
No public info on hotkeys.
Can data be exported?
Statements and reports can be exported in common formats.
Is there an API for developers?
No public developer API.
Is integration with other services supported?
Standard banking integrations but no detailed info.
How often is the web interface updated?
Updated periodically as needed.
Are there virtual cards in the service?
No verified virtual card offering.
Can disposable cards be created?
No disposable card service.
Is multi-currency account functionality supported?
Multi-currency accounts not prominently offered.
Are there investment products?
Offers investment advisory and saving products.
Can interest be earned on balance?
Interest may be earned on certain accounts.
Are there credit products?
Credit cards, loans, and mortgages available.
Is P2P trading supported?
No P2P trading.
Can cryptocurrencies be bought/sold?
Cryptocurrencies not supported.
Is there acquiring for business?
Merchant acquiring may be offered through partnerships.
Are mass payouts supported?
No public info on bulk payouts.
Is there a loyalty program in the service?
No loyalty program available.
Is there cashback for operations?
None reported.
Are there referral programs?
No referral incentives found.
What privileges do VIP clients have?
No VIP client info.
Are there seasonal promotions and offers?
No public promotions.
Can premium status be obtained?
No public premium options.
Are there partner discounts?
No partner discounts.
Are there corporate loyalty programs?
None specified.
Does the service allow operations with online casinos?
No specific policy; gambling transactions likely restricted.
Are there restrictions on gambling transactions?
Gambling transactions monitored and regulated.
Can accounts be blocked for casino play?
Possible account restrictions for gambling.
How does the service view gambling?
Cautious, following regulatory compliance.
Are there special conditions for gambling?
None publicly stated.
Are casino transactions tracked?
Gambling transactions are monitored.
Can operations with gambling sites be hidden?
No, transparency required.
Are there notifications about gambling expenses?
No specific notifications.
Are there special fees for gambling operations?
No special fees disclosed.
Can limits be set on gambling?
Customers may request spending controls.
Is there a self-exclusion function?
Bank cooperates with regulatory self-exclusion programs.
Can access to gambling sites be restricted?
Possible on payment level.
Is gambling expense control supported?
Expense control available through banking tools.
Are there notifications about limit exceedance?
Standard transaction alerts notify customers.
Can operations with casinos be blocked?
Yes, per compliance.
Is a "cooling-off period" supported?
Not detailed.
Can help be obtained for gambling addiction?
Referrals may be offered.
Is there partnership with player assistance organizations?
Not publicly stated.
How to set up gambling expense notifications?
Request via customer service.
Which online casinos accept this payment method?
No verified list.
Are there exclusive partnerships with specific casinos?
No exclusive partnerships.
Do conditions differ when used in different casinos?
No variations known.
Are there special bonuses for using this method in casinos?
None known.
Can the method be used for both deposits and withdrawals in casinos?
Not verified.
Are there geographic restrictions for casino usage?
Subject to Norwegian gambling laws.
How do casino operators typically process transactions from this method?
Standard banking channels used.
Are there typical processing times when used with casinos?
Follow normal bank transfer times.
Do casinos usually charge additional fees for this method?
Fees are generally from the bank.
Are there any known compatibility issues with major casino platforms?
None reported.