What is the official website of the payment service?
https://www.sognbank.no
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Where can I find the customer support contacts?
Customer support contacts are listed on the official website under the Contact section.
What is the hotline phone number?
+47 57 64 85 10
Is there a toll-free support number?
There is no verified information about a toll-free support number.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
No verified separate departmental emails; general inquiries use [email protected].
Where can I find the online chat support?
No verified information about online chat support on the official site.
Does the chat support work 24/7?
Not applicable due to lack of confirmed chat availability.
Is there support through messengers (Telegram, WhatsApp)?
No information on support through messengers.
What are the support working hours?
Customer support operates Monday to Friday, 7:00 AM to 9:00 PM; weekends 9:00 AM to 9:00 PM.
Does support work on weekends and holidays?
Yes, support is available on weekends with shorter hours, typically 9:00 AM to 9:00 PM; holiday coverage is unclear.
Are there regional offices for in-person visits?
Yes, physical offices are available.
Where are the physical offices located?
Main office is at Helabrotet 1A, 5745 Aurland, Norway.
Can I schedule a personal meeting?
Yes, meetings can be scheduled by contacting the bank.
Are there representatives in different countries?
No international representatives; operations focus on Norway.
In which languages is support available?
Norwegian primarily.
How quickly does support respond to requests?
Typically within business hours; exact response times depend on inquiry type.
Is there a priority system for VIP clients?
No publicly disclosed VIP support system.
Can I request a callback?
No information on callback services.
When was the payment service founded?
Founded in 1846.
Who is the founder and owner of the service?
Founded as a local savings bank, currently owned by local stakeholders and customers.
In which country is the company registered?
Norway.
What is the development history of the payment service?
Historically a local bank, expanded services and merged with smaller local banks; part of SpareBank 1 alliance.
Have there been major updates or rebranding?
No major recent rebranding; continuous digital service updates.
Who sits on the company's board of directors?
Board details include Atle Terum (Chairman) and several deputy directors and employee representatives.
Are there investors or partners in the service?
Part of the SpareBank 1 group; partners within this alliance.
Does the company participate in stock trading?
Not publicly traded.
What is the company's market capitalization?
Not applicable.
Are there subsidiary companies or branches?
Has branches in the Sogn Fjordane region.
What licenses does the payment service have?
Licensed by the Financial Supervisory Authority of Norway.
In which jurisdictions does the service operate officially?
Norway.
Does the service comply with AML/KYC requirements?
Yes, fully compliant.
Are there security certificates (PCI DSS, etc.)?
No specific PCI DSS certification found publicly.
Has the service undergone security audits?
Compliance audits expected per regulation.
Is there insurance for client funds?
Norwegian Banks’ Guarantee Fund protects deposits up to NOK 2,000,000.
Which international standards does it comply with?
GDPR and Norwegian banking regulations.
Have there been any regulatory fines or violations?
None publicly recorded.
Where can I find real reviews about the service?
On local forums and SpareBank 1 aggregate platforms like Trustpilot.
What are the main user complaints?
Complaints typically focus on customer service responsiveness and digital services delays.
What do users most often praise the service for?
Good local service and personalized banking.
Are there issues with fund withdrawals?
No major issues reported.
Is the interface convenient according to users?
The online and mobile banking interface is considered user-friendly.
Are clients satisfied with transaction speed?
Transaction speeds meet Norwegian banking standards.
Do users recommend this service?
No specific statistics available.
How do experts assess the service's reliability?
Viewed as stable with strong regional market presence.
Are there industry awards and recognitions?
No major awards publicly listed.
Does the service participate in payment system rankings?
No public ranking data.
Are there recommendations from financial regulators?
Fully regulated and compliant.
What reputation does the service have among partners?
Positive reputation within SpareBank 1 and local businesses.
How do they evaluate solution innovation?
Moderate level of technology adoption through SpareBank 1 alliance.
Are there quality service certificates?
None publicly listed.
Does the company participate in industry conferences?
No public info.
How does the service position itself in the market?
Community-focused banking with personalized solutions.
Which fiat currencies does the service support?
Norwegian Krone primarily; supports international currencies for transfers.
Can currencies be converted within the service?
Yes, for international payments.
What exchange rates are used for conversion?
Market-based exchange rates.
How often are exchange rates updated?
Updated regularly per market.
Can exotic currencies be handled?
Generally no.
Are there currency restrictions in different countries?
Subject to regulation.
What types of transfers does the service support?
Domestic, SEPA, SWIFT international transfers.
Are group payments supported?
No information.
Can payment links be created?
No information.
What are the minimum transaction amounts in the service?
Not publicly stated.
What are the maximum amounts that can be transferred?
Varies by account and verification.
What monthly and annual limits are in effect?
Varies by account.
Can limits be increased? How?
After verification and bank approval.
What are the minimum amounts for account funding?
Varies.
What methods of funding are supported?
Bank transfer, card payments.
Are there fees for funding?
Usually none.
What are the minimum funding amounts?
Varies.
How quickly are funds credited when funding?
Card payments immediate, transfers up to 3 days.
How can money be withdrawn from the system?
Bank transfers, ATM, card.
Are there fees for fund withdrawal?
Usually on international or ATM use.
How long does withdrawal take?
1-3 business days.
What withdrawal limits are set?
Varies.
How quickly are funds credited when funding with a card?
Instant or minutes.
How long does a bank transfer take?
1-3 business days.
How quickly do cryptocurrency transfers arrive?
Not supported.
Are transfers between users instant?
Usually yes.
Can crediting be accelerated for a fee?
No public info.
What determines the speed of funding processing?
Payment method and banking hours.
What to do if funding takes too long?
Contact support.
How quickly are withdrawal requests processed?
Within business days.
How long does card withdrawal take?
Instant.
How quickly do bank transfers arrive?
Typically same day or next.
Are cryptocurrency withdrawals instant?
Not applicable.
What determines withdrawal processing time?
Banking processes.
Can a withdrawal request be canceled?
Depending on processing stage.
How to register with the payment service?
Online or branch registration with ID verification.
What data is needed to create an account?
Personal ID, proof of address.
Are there country restrictions for registration?
Norwegian residents.
How long does account activation take?
Few days.
What verification levels exist?
Basic and enhanced.
What documents are required for basic verification?
Valid ID, proof of address.
Are documents needed for full verification?
Additional documents possible.
How long does the verification procedure take?
Several business days.
Can the service be used without verification?
Limited.
What restrictions apply to unverified users?
Limits on transactions.
Is a selfie with documents required?
Possible.
How often do documents need to be updated?
Every few years.
What encryption technologies does the service use?
SSL/TLS.
How is user personal data protected?
GDPR compliance.
Is cold storage used for cryptocurrencies?
Not applicable.
What anti-phishing protection measures are provided?
2FA, user education.
How does the service combat money laundering?
KYC and transaction monitoring.
What to do when fraud is detected?
Report immediately.
How to report suspicious activity?
Contact support.
Is there compensation for damage from fraudsters?
Compliant with regulations.
What user rights exist for disputed transactions?
Right to dispute and investigation.
How to dispute account blocking?
Contact customer support.
Is there insurance against cyber attacks?
Not publicly detailed.
What fees does the service charge for transfers?
Vary by transaction.
Are there fees for account funding?
Usually none.
Are fees charged for fund withdrawal?
Depends on method.
Are there fees for currency conversion?
Yes, according to bank tariff.
Are there fees for account inactivity?
Rarely.
Are there account maintenance fees?
Possible.
Are fees charged for operation cancellation?
Typically no.
Are there fees for expedited operations?
No info.
How are fees calculated for large amounts?
Tiered.
What advantages does VIP status provide?
Not detailed.
How to get preferential conditions?
Premium services available.
Are there discounts for active users?
Not known.
Can individual conditions be obtained?
Possibly.
Do promotional codes work for fee reduction?
No info.
Are there discounts for transaction volumes?
Possibly.
On which platforms is the application available?
iOS and Android.
What functions are available in the mobile application?
Account management, payments, loans.
Does functionality differ from the web version?
Core functions available.
Can the application work offline?
Limited.
Is dark theme supported?
Not confirmed.
How often is the mobile application updated?
Periodically.
Are there beta versions of the application?
No info.
In which languages is the interface available?
Norwegian.
Is there an API for developers?
No public info.
How often is the web interface updated?
Periodically.
Are there virtual cards in the service?
Not known.
Can disposable cards be created?
Not known.
Is multi-currency account functionality supported?
Not known.
Are mass payouts supported?
No info.
Are there restrictions on gambling transactions?
Yes, per Norwegian law.
How does the service view gambling?
Under Norwegian regulations.
Can help be obtained for gambling addiction?
External referral.
How do casino operators typically process transactions from this method?
No info.