What is the official website of the payment service?
The official website for Sparebank 1 Nordmøre payment services is https://www.sparebank1.no/nb/nordmore/privat.html
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts are available on the SpareBank 1 Nordmøre official website under the "Kontakt oss" section.
What is the hotline phone number?
The main customer service phone number is +47 915 03900.
Is there a toll-free support number?
There is no specific information about a toll-free support number; the contact phone number provided appears to be a standard service number.
What is the email address for technical support?
A general private customer email is [email protected], useful for inquiries; technical support is typically handled through this or via net banking messages.
Are there separate emails for different types of inquiries?
Yes, there are separate emails: private inquiries to [email protected] and business inquiries to [email protected].
Where can I find the online chat support?
Online chat support is available on the SpareBank 1 Nordmøre website, accessible via the "Chat med oss" feature.
Does the chat support work 24/7?
Chat support operates daily from 7:00 to 24:00 (7 AM to midnight).
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information about support through Telegram or WhatsApp for SpareBank 1 Nordmøre.
What are the support working hours?
Customer support is available daily from 7:00 to 24:00.
Does support work on weekends and holidays?
Yes, chat and phone support seem to be available on weekends and holidays within the stated hours.
Are there regional offices for in-person visits?
Yes, the bank has several physical offices for in-person visits.
Where are the physical offices located?
Offices are located in Kristiansund (Langveien 21), Surnadal, Molde, Ålesund, Averøy, Eide, Smøla, Trondheim, and Straumsnes (by appointment).
Can I schedule a personal meeting?
Yes, personal meetings can be scheduled through the bank’s website or by contacting customer service.
Are there representatives in different countries?
There is no verified information about international representatives; the bank primarily operates in Norway.
In which languages is support available?
Support is primarily provided in Norwegian.
How quickly does support respond to requests?
Response times are generally prompt during operating hours, with chat immediate and emails typically within one business day.
Is there a priority system for VIP clients?
There is no specific information on a VIP priority support system publicly available.
Can I request a callback?
No verified data on callback request services; typically, such banks offer this but confirmation is not found.
When was the payment service founded?
SpareBank 1 Nordmøre's historical roots trace back to 1835 with Kristiansunds Sparebank; the SpareBank 1 Nordmøre brand was established around 2000.
Who is the founder and owner of the service?
The bank is a result of mergers involving local savings banks originally founded in the 19th century; it is owned as a savings bank under Norwegian banking regulations.
In which country is the company registered?
The company is registered in Norway.
What is the development history of the payment service?
The bank originated from historical savings banks dating back to 1835. It underwent several mergers and joined the SpareBank 1 Alliance in 2000, adopting the SpareBank 1 Nordmøre name.
Have there been major updates or rebranding?
Major updates include rebranding in 2000 when joining SpareBank 1 alliance and merger with Surnadal Sparebank in 2021.
Who sits on the company's board of directors?
Specific current board member details are not public here; the bank’s website or official filings would list them.
Are there investors or partners in the service?
SpareBank 1 Nordmøre is part of the SpareBank 1 Alliance, involving cooperation among regional savings banks and shared services.
Does the company participate in stock trading?
As a savings bank, SpareBank 1 Nordmøre is not publicly traded.
What is the company's market capitalization?
Not publicly listed, so no market capitalization data is available.
Are there subsidiary companies or branches?
Subsidiaries include Nordmøre Eiendom AS, SpareBank 1 Økonomipartner Nordmøre AS, Tollbodenbygningen AS, and Nordmøre Vekst AS.
What licenses does the payment service have?
The bank is licensed and supervised by the Financial Supervisory Authority of Norway (Finanstilsynet).
In which jurisdictions does the service operate officially?
Official operations are within Norway.
Are there licenses for cryptocurrency operations?
No direct cryptocurrency trading license is indicated; however, the bank allows transfers to regulated crypto platforms.
Does the service comply with AML/KYC requirements?
The bank complies with standard AML and KYC regulations under Norwegian and EU law.
Are there security certificates (PCI DSS, etc.)?
Specific certifications such as PCI DSS are not publicly listed but are typically held by banks offering card payments.
Has the service undergone security audits?
Regular internal and external security audits are standard practice for licensed banks in Norway.
Is there insurance for client funds?
Client deposits are protected up to 2,000,000 NOK under the Norwegian Banks' Guarantee Fund (NBGF).
Which international standards does it comply with?
Complies with EU and Norwegian financial regulatory standards, including IFRS accounting standards.
Have there been any regulatory fines or violations?
No publicly available records of regulatory fines or violations.
Where can I find real reviews about the service?
Reviews can be found on Norwegian financial forums, consumer portals such as Finansportalen.no, and banking review sites.
What are the main user complaints?
Typical complaints relate to bank fees, digital services usability, and response times, common across banking industry standards.
What do users most often praise the service for?
Users often praise the bank’s local presence, customer service, and integration within the SpareBank 1 Alliance’s digital offerings.
Are there issues with fund withdrawals?
There are no significant or widespread public complaints about withdrawal problems.
Is the interface convenient according to users?
Digital banking interfaces are considered user-friendly, especially mobile and internet banking.
Are clients satisfied with transaction speed?
Transaction speeds meet client expectations consistent with Norwegian banking standards.
Do users recommend this service?
Many users recommend SpareBank 1 Nordmøre for regional banking needs.
How do experts assess the service's reliability?
Experts view SpareBank 1 Nordmøre positively due to its solvency, local market position, and backup by the SpareBank 1 Alliance.
Are there industry awards and recognitions?
No specific public data on industry awards.
Does the service participate in payment system rankings?
No specific rankings available publicly.
Are there recommendations from financial regulators?
No public formal endorsements beyond regulatory compliance.
What reputation does the service have among partners?
The bank enjoys a strong reputation locally among partners due to its stability and membership in SpareBank 1 Alliance.
How do they evaluate solution innovation?
The bank leverages the SpareBank 1 Alliance digital platform, maintaining competitive digital innovation.
Are there quality service certificates?
No publicly noted quality certificates besides regulatory compliance.
Does the company participate in industry conferences?
Participation in industry collaborations and conferences is typical but no specific events publicized.
How does the service position itself in the market?
Positions as a stable regional savings bank offering traditional banking with modern digital payment solutions.
Which fiat currencies does the service support?
Supports Norwegian Kroner (NOK) primarily; international payment options enable other major currencies via SWIFT transfers.
Are cryptocurrencies supported? Which ones specifically?
The bank does not offer direct crypto trading but supports transfers to regulated exchanges like Uphold for Bitcoin, Ethereum, and 250+ tokens.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is supported for international payments.
What exchange rates are used for conversion?
Exchange rates are set internally based on market rates and correspondent banks.
How often are exchange rates updated?
Rates are updated continuously as per market fluctuations and at time of transaction.
Are stablecoins supported?
No public indication of stablecoin support directly.
Can exotic currencies be handled?
Payments can be made in various international currencies but less common currencies may have restrictions.
Are there currency restrictions in different countries?
Standard international and Norwegian banking regulations apply for sanctioned or restricted countries.
What types of transfers does the service support?
Supports domestic transfers, SEPA, cross-border SWIFT payments, and internal bank transfers.
Can transfers be made between service users?
Yes, internal transfers between customers of the bank are supported.
Are transfers to bank cards supported?
No specific information on transfers directly to bank cards.
Can money be transferred to bank accounts?
Yes, transfers to domestic and international bank accounts are standard.
Is bill payment available?
Yes, bill payment services are provided for a range of utilities and service providers.
Are recurring payments supported?
Recurring payment setup is supported through the online banking platform.
Can automatic transfers be set up?
Automatic and scheduled transfers can be configured in online banking.
Is payment scheduling available?
Delayed payment scheduling features are provided.
Are group payments supported?
No specific public data on group payments but possible through manual methods.
Can payment links be created?
There is no verified information on payment link generation.
What are the minimum transaction amounts in the service?
Minimum amounts depend on transfer type; no explicit minimums published.
What are the maximum amounts that can be transferred?
Limits vary based on account type, verification level, and regulations.
Are there daily limits on operations?
Daily transaction limits apply per bank and regulatory rules.
What monthly and annual limits are in effect?
Monthly and annual limits exist, scaled by account verification and type.
Can limits be increased? How?
Limit increases are possible by upgrading verification and contacting customer service.
Do limits differ for verified users?
Verified users typically have higher limits than unverified or new users.
Are there restrictions for new accounts?
New accounts may have lower limits and access restrictions until verification.
Do special limits apply in different countries?
Limits mostly governed by Norwegian law, with restrictions on international transfers based on destination.
Can operations be temporarily blocked?
Yes, suspicious activity or compliance issues may trigger temporary blocking.
Are there limits on the number of daily operations?
Operational limits on numbers of daily transactions may apply to reduce fraud risk.
What are the minimum amounts for account funding?
Minimum deposit amounts depend on funding method; no fixed standard publicly listed.
What methods of funding are supported?
Account funding supports bank transfers, card deposits, and deposits via partner networks.
Are there fees for funding?
Fees for deposits are generally low or zero domestically; specifics in pricing list.
What are the minimum funding amounts?
Minimums depend on method, often no strict minimum for bank transfers.
How quickly are funds credited when funding?
Bank transfers typically credited within one working day.
How can money be withdrawn from the system?
Withdrawals via ATM, bank transfer, or branch cash withdrawal are available.
Are there fees for fund withdrawal?
ATM withdrawal fees typically small; international withdrawals may incur charges.
How long does withdrawal take?
Withdrawals via bank transfer typically take 1-2 business days.
What withdrawal limits are set?
Withdrawal limits vary by account type and customer verification.
How quickly are funds credited when funding with a card?
Card funding credited usually instantly or within minutes.
How long does a bank transfer take?
Domestic bank transfers usually complete same day or next business day.
How quickly do cryptocurrency transfers arrive?
Bank allows transfers to crypto platforms, but actual transfer time depends on network confirmations.
Are transfers between users instant?
Internal transfers within the bank are instant or near instant.
Are there delays when funding on weekends?
Weekend transactions may be delayed until next business day for processing.
Do holidays affect funding speed?
Bank holidays may delay transaction processing.
Can crediting be accelerated for a fee?
Express processing might be available with an additional fee.
What determines the speed of funding processing?
Factors include payment method, time of day, and banking regulations.
Are there notifications about funding status?
Customers receive notifications via online banking and mobile alerts.
What to do if funding takes too long?
Contact customer service and provide transaction details to resolve delays.
How quickly are withdrawal requests processed?
Withdrawal processing generally completes within 1-2 business days.
How long does card withdrawal take?
Card withdrawals from ATMs are immediate; cash fund withdrawal timings may vary.
How quickly do bank transfers arrive?
Bank-to-bank transfers usually arrive within 1 business day domestically.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals depend on blockchain network confirmation times.
Are there withdrawal delays on weekends?
Withdrawals requested on weekends typically process next business day.
Do holidays affect withdrawal speed?
Holidays delay withdrawal processing similar to funding delays.
Can withdrawal be accelerated for an additional fee?
Expedited withdrawal options may be offered for a fee.
What determines withdrawal processing time?
Processing time depends on transfer method, bank cut-off times, and compliance checks.
Are there notifications about withdrawal status?
Withdrawal status notifications are provided via banking platforms.
Can a withdrawal request be canceled?
Withdrawal cancellations are possible if requested before processing is completed.
How to register with the payment service?
Registration occurs online via the bank website or physically in branch with identity verification according to Norwegian regulations.
What data is needed to create an account?
Personal identification, proof of address, and contact data are required.
Can registration be done without email?
Email is normally required as part of communication and login credentials.
Is phone confirmation required during registration?
Phone verification may be required for security and communication.
Are there age restrictions for registration?
Minimum age to open a bank account is normally 18 years.
Can a corporate account be created?
Yes, corporate account registration is supported with business documentation.
Is it required to provide real data?
Real identity and data must be provided for compliance with regulations.
Are there country restrictions for registration?
Available primarily for residents of Norway; some restrictions may apply for non-residents.
How long does account activation take?
Activation usually within 1-3 business days after verification.
What verification levels exist?
Basic and full enhanced verification levels exist depending on user type and service needs.
What documents are required for basic verification?
Valid ID and proof of address documents.
Are documents needed for full verification?
Yes, additional documents such as income proof or corporate documentation.
Are digital copies of documents accepted?
Yes, digital copies can be uploaded during verification.
How long does the verification procedure take?
Verification typically completed within a few days.
Can the service be used without verification?
Limited features available without verification.
What restrictions apply to unverified users?
Lower transaction limits and service functionality.
Is address confirmation required?
Yes, address verification is standard.
Is a selfie with documents required?
May be required for identity verification as per regulatory demands.
How often do documents need to be updated?
Documents updated as needed for compliance, usually every 2-3 years or upon changes.
What encryption technologies does the service use?
Uses industry-standard encryption such as TLS/SSL for data protection.
Is two-factor authentication supported?
Yes, two-factor authentication is supported and recommended.
Are there SMS confirmations for operations?
SMS confirmations and alerts are provided for certain transactions.
Is biometric authentication supported?
Supported in mobile applications where available.
Is blockchain technology used?
No proprietary blockchain usage; bank supports transfers to crypto networks via partners.
Is there a multi-level security system?
Yes, includes layered security protocols with encryption, 2FA, and monitoring.
How is user personal data protected?
Data is protected per GDPR and Norwegian privacy regulations with restricted access.
Is cold storage used for cryptocurrencies?
Not directly applicable; crypto holding is on third-party platforms.
Is there DDoS attack protection?
Standard DDoS protections are maintained as part of IT infrastructure.
Are regular security audits conducted?
Yes, regular security audits are performed internally and externally.
What anti-phishing protection measures are provided?
Awareness and monitoring; secure login processes; customer education.
Is there a suspicious activity detection system?
Yes, transaction monitoring and fraud detection systems are implemented.
How does the service combat money laundering?
Through AML compliance programs, transaction monitoring, and KYC enforcement.
Is there blocking of suspicious accounts?
Yes, suspicious accounts are subject to blocking and investigation.
What to do when fraud is detected?
Report immediately to bank support; follow bank instructions for resolution.
How to report suspicious activity?
Use secure communication channels like net banking and customer service lines.
Is there compensation for damage from fraudsters?
Consumer protections under Norwegian law provide some compensation; specifics depend on case.
What user rights exist for disputed transactions?
Users can dispute transactions through formal complaints and investigation procedures.
How to dispute account blocking?
Contact customer service and provide necessary documentation for review.
Is there insurance against cyber attacks?
Bank likely has cyber insurance; details not publicly disclosed.
What fees does the service charge for transfers?
Fees vary; domestic transfers often free; international and special transfers incur fees from ~0 to 350 NOK.
Are there fees for account funding?
Generally no fees for deposits via standard methods.
Are fees charged for fund withdrawal?
Fees may apply for some withdrawal types; ATM withdrawals usually charged small fees.
Are there fees for currency conversion?
Currency conversions incur fees; details vary by transaction.
Are there fees for account inactivity?
No public information suggests inactivity fees.
Are there account maintenance fees?
Some account types may have maintenance fees; specifics on pricing lists.
Are fees charged for operation cancellation?
Cancellation fees may apply, e.g. 500 NOK for payment cancellations.
Are there fees for expedited operations?
Express services may carry additional fees.
Are there hidden fees?
Fees are disclosed as required by Norwegian regulations; customers advised to review pricing.
How are fees calculated for large amounts?
Large transactions may have tiered fees or negotiated conditions.
Are there different tariff plans in the service?
Tariff plans exist based on customer segment and service package.
What advantages does VIP status provide?
No public detailed VIP program; banks usually offer priority support and fee discounts for premium clients.
How to get preferential conditions?
Preferential conditions typically based on asset holdings or relationship level.
Are there free operations per month?
Some transaction types may be free up to certain limits.
Are there discounts for active users?
Possible discounts based on volume or service use; specifics not publicly detailed.
Are there corporate tariffs?
Yes, business accounts have different tariffs and fee structures.
Can individual conditions be obtained?
Custom terms may be available for high-value clients.
Do promotional codes work for fee reduction?
No publicly available information on promo codes.
Are there cashback programs?
No clear public info on cashback programs.
Are there discounts for transaction volumes?
Volume-based discounts may be offered in business banking.
Is there an official mobile application?
Yes, SpareBank 1 has an official mobile app used by Nordmøre customers.
On which platforms is the application available?
Available on iOS and Android platforms.
What functions are available in the mobile application?
Account management, payments, transfers, card controls, loan overview, and notifications.
Does functionality differ from the web version?
Mobile app and web banking have similar core functions; some app-exclusive features for convenience.
Is Touch ID/Face ID supported?
Yes, biometric login is supported on mobile devices.
Can the application work offline?
Limited offline functionality; mostly needs internet connection.
Are there push notifications about operations?
Push notifications available for transactions and alerts.
Is dark theme supported?
Dark mode is supported in recent versions of the app.
How often is the mobile application updated?
Updates are regular, several times per year.
Are there beta versions of the application?
No public information on beta programs.
Is the web interface of the service convenient?
The web banking interface is modern and user-friendly.
Is responsive design supported?
The website supports responsive design for mobile and desktop.
In which languages is the interface available?
Interface is primarily in Norwegian; English options are limited or not standard.
Is there a night mode for the website?
Night mode is not a common feature on the website.
Are hotkeys supported?
No public info on keyboard shortcut support.
Can data be exported?
Export options for statements and transaction data are available.
Is there an API for developers?
No public API available for external developers.
Is integration with other services supported?
Standard banking integration with payment and accounting software available.
How often is the web interface updated?
Updates happen periodically with new features or fixes.
Are there virtual cards in the service?
Issuance of virtual cards is provided through SpareBank1 digital services.
Can disposable cards be created?
No public info on disposable/temporary card options.
Is multi-currency account functionality supported?
Multi-currency accounts are limited; foreign currency transactions supported.
Are there investment products?
Yes, investment products are offered through SpareBank 1 services.
Can interest be earned on balance?
Interest can be earned on savings and deposit accounts.
Are there credit products?
Credit products including loans and credit cards are available.
Is P2P trading supported?
No direct peer-to-peer trading platform.
Can cryptocurrencies be bought/sold?
Indirectly via transfers to regulated crypto exchanges; no direct trading in bank.
Is there acquiring for business?
Merchant acquiring services provided via SpareBank1 alliance.
Are mass payouts supported?
Mass payment and payroll services available through business banking.
Is there a loyalty program in the service?
No specific loyalty program publicly detailed.
How are bonus points earned?
Not applicable or not public.
Is there cashback for operations?
No clear cashback rewards.
Are there referral programs?
No public referral program info.
What privileges do VIP clients have?
VIP clients may receive personalized services and better terms.
Are there seasonal promotions and offers?
Occasional promotions may be offered.
Can premium status be obtained?
Premium status available through relationship banking.
Are there partner discounts?
Discounts with alliance partners may be available.
Are there corporate loyalty programs?
Possibly available under corporate banking.
Does the service allow operations with online casinos?
No verified information; banks generally restrict or monitor gambling transactions.
Are there restrictions on gambling transactions?
Restrictions and monitoring of gambling related transactions likely in place.
Can accounts be blocked for casino play?
Possible if suspicious or against policy.
How does the service view gambling?
Generally regulated and monitored for compliance with laws.
Are there special conditions for gambling?
No public details.
Are casino transactions tracked?
Casinos transactions may be subject to AML monitoring.
Can operations with gambling sites be hidden?
Not likely due to regulatory transparency.
Are there notifications about gambling expenses?
Not specifically.
Are there special fees for gambling operations?
Not public.
Can limits be set on gambling?
Banks increasingly provide tools for spending control but no specific data.
Is there a self-exclusion function?
No direct info; likely offered via national gambling authority.
Can access to gambling sites be restricted?
Possible through external services more than bank.
Is gambling expense control supported?
Some control tools may exist but specifics unknown.
Are there notifications about limit exceedance?
No direct info.
Can operations with casinos be blocked?
Likely monitored and can be blocked if policy violated.
Is a "cooling-off period" supported?
No public bank specific data.
Can help be obtained for gambling addiction?
Banks usually cooperate with help organizations but no direct program.
Is there partnership with player assistance organizations?
No public bank-specific info.
How to set up gambling expense notifications?
No information available.
Which online casinos accept this payment method?
Not publicly listed.
Are there exclusive partnerships with specific casinos?
No data.
Do conditions differ when used in different casinos?
Unknown.
Are there special bonuses for using this method in casinos?
None known.
Can the method be used for both deposits and withdrawals in casinos?
No specific service for casino payments.
Are there geographic restrictions for casino usage?
Norwegian gambling regulations apply.
How do casino operators typically process transactions from this method?
Standard card or transfer processing.
Are there typical processing times when used with casinos?
Same as usual banking processing times.
Do casinos usually charge additional fees for this method?
No information available.
Are there any known compatibility issues with major casino platforms?
No data available.