What is the official website of the payment service?
The official website for Sparebank 1 Telemark related financial services is included within the SpareBank 1 alliance website at https://www.sparebank1.no/.
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Where can I find the customer support contacts?
Customer support contacts can be found on the bank’s official website under the "Contact" or "Customer Service" section.
What is the hotline phone number?
The main customer service phone number for SpareBank 1 Sør-Norge (which includes the Telemark region) is +47 915 02480.
Is there a toll-free support number?
There is no specific verified information on a toll-free support number; generally, Norwegian banks offer local toll numbers but not necessarily toll-free numbers.
What is the email address for technical support?
The general customer email for SpareBank 1 Sør-Norge is [email protected]; specific technical support emails are not explicitly listed.
Are there separate emails for different types of inquiries?
Specialized emails such as [email protected] for private customers exist, but distinct technical or department-specific emails are not publicly detailed.
Where can I find the online chat support?
Online chat support is available on the SpareBank 1 Sør-Norge website and also integrated into their mobile banking app.
Does the chat support work 24/7?
Chat support is available daily from 07:00 to 22:00, but not 24/7.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified data indicating support through Telegram or WhatsApp.
What are the support working hours?
Customer support operates from 07:00 to 22:00 on all days.
Does support work on weekends and holidays?
Yes, support is available on weekends and holidays typically from 10:00 to 18:00.
Are there regional offices for in-person visits?
Yes, there are physical branch offices in the Telemark region and neighboring counties.
Where are the physical offices located?
Offices are located in towns such as Skien, Porsgrunn, Bamble, Notodden, and others in Telemark.
Can I schedule a personal meeting?
Yes, clients can schedule personal meetings by contacting the bank via phone or online appointment system.
Are there representatives in different countries?
SpareBank 1 services are primarily regional within Norway; no international representative offices are publicly listed.
In which languages is support available?
Support is generally provided in Norwegian, with limited English assistance expected.
How quickly does support respond to requests?
Response time varies but phone and chat support aim to respond within minutes during operating hours; email responses may take longer.
Is there a priority system for VIP clients?
VIP or priority client services exist, often including dedicated advisors and faster support channels.
Can I request a callback?
Callback services are commonly available in Norwegian banking but no explicit info is confirmed; typically such a service can be requested by phone or online.
When was the payment service founded?
Sparebanken Telemark itself was established in 1837 and merged into the SpareBank 1 Sørøst-Norge group in 2021.
Who is the founder and owner of the service?
The original founder is not individually named; the bank is owned by local savings bank foundations and is part of the SpareBank 1 alliance.
In which country is the company registered?
The company is registered in Norway.
What is the development history of the payment service?
Sparebanken Telemark merged with SpareBank 1 BV in 2021 to form part of SpareBank 1 Sørøst-Norge, following a long history as a regional savings bank.
Have there been major updates or rebranding?
The significant rebranding occurred in 2021 with the merger into SpareBank 1 Sørøst-Norge.
Who sits on the company's board of directors?
Board members are appointed by the SpareBank 1 Sørøst-Norge group; specific board members for the Telemark branch are not separately listed.
Are there investors or partners in the service?
The bank is owned predominantly by savings bank foundations and has strategic partnerships within the SpareBank 1 alliance.
Does the company participate in stock trading?
SpareBank 1 Sørøst-Norge is listed on the Oslo Stock Exchange under the ticker NO0010631567-XOSL.
What is the company's market capitalization?
Exact current market capitalization fluctuates and is not specifically detailed for the Telemark branch but can be checked on Oslo Børs financial platforms.
Are there subsidiary companies or branches?
Yes, the group includes several subsidiaries such as EiendomsMegler 1 Telemark and others.
What licenses does the payment service have?
The bank is licensed under Norwegian financial regulation for banking, payment services, and financial products.
In which jurisdictions does the service operate officially?
The bank operates officially in Norway, particularly the Telemark, Vestfold, and surrounding regions.
Are there licenses for cryptocurrency operations?
No explicit cryptocurrency-specific licenses are held; however, regulated partnerships allow crypto service access indirectly.
Does the service comply with AML/KYC requirements?
Yes, the service complies with Anti-Money Laundering and Know Your Customer regulations as per Norwegian and EU directives.
Are there security certificates (PCI DSS, etc.)?
The bank maintains industry-standard security certifications but specific PCI DSS certification details for payments are not disclosed.
Has the service undergone security audits?
Security audits are performed regularly as part of regulatory compliance.
Is there insurance for client funds?
Client funds are protected under Norwegian deposit guarantee schemes.
Which international standards does it comply with?
The bank complies with international banking standards such as GDPR, AML directives, and local Basel III capital requirements.
Have there been any regulatory fines or violations?
No public record of significant fines or violations found.
Where can I find real reviews about the service?
Reviews can be found on platforms such as Trustpilot and financial consumer forums.
What are the main user complaints?
Common complaints include slow account opening processes and inconsistent customer service response.
What do users most often praise the service for?
Users praise personalized banking, local presence, and mobile banking functionalities.
Are there issues with fund withdrawals?
No widespread issues documented; withdrawals generally processed per regular banking timelines.
Is the interface convenient according to users?
The mobile and web banking interfaces are seen as user-friendly by many but occasionally criticized for bugs.
Are clients satisfied with transaction speed?
Transaction speeds are generally rated as acceptable and consistent.
Do users recommend this service?
Recommendations are mixed, depending on individual experience with customer service.
How do experts assess the service's reliability?
Experts consider SpareBank 1 Sørøst-Norge a stable and reliable component of Norwegian banking.
Are there industry awards and recognitions?
No specific awards for Sparebank 1 Telemark found, but SpareBank 1 alliance is recognized for financial service quality.
Does the service participate in payment system rankings?
No specific ranking presence for Sparebank 1 Telemark alone; the parent group participates broadly.
Are there recommendations from financial regulators?
The bank meets regulatory requirements and is not publicly noted for special endorsements.
What reputation does the service have among partners?
The bank is well-regarded regionally among partners for stability and collaboration.
How do they evaluate solution innovation?
Innovation is encouraged within the SpareBank 1 group, with a focus on digital banking improvements.
Are there quality service certificates?
Quality management frameworks in place, but no unique service quality certificates noted.
Does the company participate in industry conferences?
The bank and its group likely participate in Norwegian and Nordic financial conferences.
How does the service position itself in the market?
It positions as a regional leader offering personalized service and comprehensive banking products.
Which fiat currencies does the service support?
Primarily Norwegian Krone (NOK), with access to EUR, USD, and other major currencies through international payments.
Are cryptocurrencies supported? Which ones specifically?
Direct crypto trading is not provided, but customers can transfer to regulated exchanges to buy Bitcoin, Ethereum, etc.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token.
Can currencies be converted within the service?
Yes, currency conversions are supported via payment and transfer services.
What exchange rates are used for conversion?
Exchange rates are based on market rates plus bank margin fees.
How often are exchange rates updated?
Exchange rates are updated regularly in line with market movements.
Are stablecoins supported?
No direct stablecoin support confirmed.
Can exotic currencies be handled?
Exotic currencies handling depends on correspondent banking networks; generally focus on major currencies.
Are there currency restrictions in different countries?
Currency transaction limitations adhere to Norwegian and international sanctions/compliance rules.
What types of transfers does the service support?
Domestic transfers, international payments (SWIFT), mobile payments, and account-to-account transfers.
Can transfers be made between service users?
Yes, peer-to-peer transfers within the bank are supported.
Are transfers to bank cards supported?
Transfers to bank cards are typically not supported; bank account transfers are standard.
Can money be transferred to bank accounts?
Yes, transfers to other bank accounts domestically and internationally are supported.
Is bill payment available?
Yes, electronic bill payment services are available.
Are recurring payments supported?
Yes, standing orders and recurring payment setups are supported.
Can automatic transfers be set up?
Yes, automatic transfer scheduling is supported via online and mobile banking.
Is payment scheduling available?
Payment scheduling options exist in the digital banking systems.
Are group payments supported?
Group payments or splitting capabilities may be limited; not explicitly confirmed.
Can payment links be created?
Payment link generation is not a standard service feature.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary; generally low thresholds for domestic payments.
What are the maximum amounts that can be transferred?
Transfer maximums are regulated and may vary depending on verification level and payment type.
Are there daily limits on operations?
Daily transaction limits apply, set for security and regulatory compliance.
What monthly and annual limits are in effect?
Limits are imposed based on customer profiling and regulatory standards.
Can limits be increased? How?
Limits can typically be increased after additional verification and approval.
Do limits differ for verified users?
Verified users generally enjoy higher transaction limits.
Are there restrictions for new accounts?
New accounts often have stricter limits until fully verified.
Do special limits apply in different countries?
Geographic variations in limits may apply in line with cross-border regulations.
Can operations be temporarily blocked?
Temporary blocks can occur for security, compliance, or suspected fraud reasons.
Are there limits on the number of daily operations?
Yes, number of daily operations may be restricted to prevent abuse.
What are the minimum amounts for account funding?
Minimum funding varies by deposit method, typically low for standard bank transfers.
What methods of funding are supported?
Bank transfers, cards, mobile payments, and possibly cash deposits at branches.
Are there fees for funding?
Deposit fees are generally low or none for common methods like bank transfer.
What are the minimum funding amounts?
Minimum funding thresholds depend on the channel; specifics not publicly detailed.
How quickly are funds credited when funding?
Bank transfers typically credit same day or next business day.
How can money be withdrawn from the system?
Withdrawals via bank transfers, cards (ATMs), branch cash withdrawals.
Are there fees for fund withdrawal?
Withdrawal fees depend on channel and destination; domestic withdrawals often free.
How long does withdrawal take?
Bank transfer withdrawals usually 1-3 business days.
What withdrawal limits are set?
Withdrawal limits vary by account type and verification status.
How quickly are funds credited when funding with a card?
Card funding processing speed is usually immediate but depends on card issuer.
How long does a bank transfer take?
Domestic bank transfers mostly instantaneous or within a few hours; international takes 1-3 days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfer times depend on the blockchain network; not directly handled by bank.
Are transfers between users instant?
Internal transfers between customers generally instant.
Are there delays when funding on weekends?
Weekend funding may be delayed to next business day in banking systems.
Do holidays affect funding speed?
Bank holidays affect processing times for transfers and withdrawals.
Can crediting be accelerated for a fee?
Some express options may exist at extra cost.
What determines the speed of funding processing?
Factors include payment method, time of day, bank processing times.
Are there notifications about funding status?
Customers typically receive notifications via app or email.
What to do if funding takes too long?
Contact bank support to investigate delays.
How quickly are withdrawal requests processed?
Withdrawal requests usually processed within 1-3 business days.
How long does card withdrawal take?
ATM withdrawals are instant; card-based transfers depend on issuer.
How quickly do bank transfers arrive?
Domestic transfers are fast, foreign transfers take longer.
Are cryptocurrency withdrawals instant?
Not applicable directly through the bank.
Are there withdrawal delays on weekends?
Yes, weekend withdrawals usually processed next business day.
Do holidays affect withdrawal speed?
Holidays delay processing times.
Can withdrawal be accelerated for an additional fee?
Express withdrawal options may exist at additional cost.
What determines withdrawal processing time?
Banking hours, transaction size, and security checks.
Are there notifications about withdrawal status?
Yes, notifications are usually sent.
Can a withdrawal request be canceled?
Withdrawal cancellation depends on transaction status; often not possible after initiation.
How to register with the payment service?
Registration is done online with personal identification via BankID.
What data is needed to create an account?
Personal details, Norwegian ID number, contact info, and proof of identity.
Can registration be done without email?
Email is generally required for account communication.
Is phone confirmation required during registration?
Phone verification via SMS is commonly part of registration.
Are there age restrictions for registration?
Minimum age is 18 years or as per Norwegian regulations.
Can a corporate account be created?
Yes, business accounts are available with appropriate documentation.
Is it required to provide real data?
Real and verified personal data is mandatory.
Are there country restrictions for registration?
Accounts are restricted to Norwegian residents or those with valid Norwegian ID.
How long does account activation take?
Activation often occurs immediately after verification.
What verification levels exist?
Basic and enhanced levels depending on customer and transaction profiles.
What documents are required for basic verification?
Valid Norwegian ID and proof of address.
Are documents needed for full verification?
Additional documents like income proof or business papers may be required.
Are digital copies of documents accepted?
Yes, scanned or digital documents are accepted.
How long does the verification procedure take?
Verification typically takes from minutes up to a few days.
Can the service be used without verification?
Limited functionality is available without full verification.
What restrictions apply to unverified users?
Unverified users have lower limits and restricted services.
Is address confirmation required?
Yes, proof of address is required.
Is a selfie with documents required?
Photo verification methods such as selfie with ID may be used.
How often do documents need to be updated?
Updates required as needed or every few years by regulation.
What encryption technologies does the service use?
Encryption standards like TLS/SSL for data protection are used.
Is two-factor authentication supported?
Yes, 2FA is supported via BankID and app-based authenticators.
Are there SMS confirmations for operations?
SMS verification is used for sensitive transactions.
Is biometric authentication supported?
Biometric options may be supported via mobile banking apps.
Is blockchain technology used?
The bank operates primarily on traditional finance infrastructure; blockchain use is via partnerships.
Is there a multi-level security system?
Yes, multi-layered security including firewalls, intrusion detection, and secure authentication.
How is user personal data protected?
Through compliance with GDPR and strong data encryption and access control.
Is cold storage used for cryptocurrencies?
Not applicable directly; crypto transactions handled by third-party exchanges.
Is there DDoS attack protection?
Yes, protection measures are in place to mitigate DDoS attacks.
Are regular security audits conducted?
Yes, internal and external security audits are regularly performed.
What anti-phishing protection measures are provided?
Awareness programs, secure login protocols, and fraud detection systems.
Is there a suspicious activity detection system?
Yes, systems monitor for suspicious transactions and activities.
How does the service combat money laundering?
Via KYC processes, transaction monitoring, and reporting to authorities.
Is there blocking of suspicious accounts?
Yes, accounts can be temporarily or permanently blocked for suspicious behavior.
What to do when fraud is detected?
Report immediately to the bank and follow their fraud response procedures.
How to report suspicious activity?
Contact customer service or dedicated fraud units provided by the bank.
Is there compensation for damage from fraudsters?
Compensation depends on investigation results and insurance policies.
What user rights exist for disputed transactions?
Users can dispute through formal complaint channels within the bank and regulatory bodies.
How to dispute account blocking?
Submit a formal request for review or appeal to the bank’s customer service.
Is there insurance against cyber attacks?
The bank has cyber liability insurance as part of risk management.
What fees does the service charge for transfers?
Fees vary by transfer type; domestic transfers can be low cost, international higher.
Are there fees for account funding?
Funding fees are usually minimal or none.
Are fees charged for fund withdrawal?
Withdrawal fees depend on the method and destination.
Are there fees for currency conversion?
Yes, conversion fees apply based on exchange margin and bank tariffs.
Are there fees for account inactivity?
Some accounts may have inactivity fees after extended dormancy.
Are there account maintenance fees?
Fees vary by account type but many retail accounts are free or low cost.
Are fees charged for operation cancellation?
Usually no fees, unless specific transaction conditions apply.
Are there fees for expedited operations?
Expedited services may incur additional fees.
Are there hidden fees?
The bank aims for transparency; hidden fees are generally not tolerated by regulation.
How are fees calculated for large amounts?
Fees often scale with transaction size or a flat rate plus percentage.
Are there different tariff plans in the service?
Yes, different pricing schemes exist for retail, corporate, and VIP clients.
What advantages does VIP status provide?
VIPs get priority service, dedicated advisors, and preferential fee terms.
How to get preferential conditions?
By meeting certain deposit or transaction volume thresholds or invitation.
Are there free operations per month?
Basic accounts often include a number of free transactions monthly.
Are there discounts for active users?
Volume-based discounts or loyalty programs may be available.
Are there corporate tariffs?
Corporate accounts have tailored tariffs based on business needs.
Can individual conditions be obtained?
Large or special clients can negotiate customized terms.
Do promotional codes work for fee reduction?
Promotional codes are not standard in banking services.
Are there cashback programs?
Cashback is typically linked to cards, not general banking services.
Are there discounts for transaction volumes?
Yes, higher transaction volumes can reduce fees.
Is there an official mobile application?
Yes, SpareBank 1 has an official mobile app.
On which platforms is the application available?
Available for iOS and Android devices.
What functions are available in the mobile application?
Account management, payments, transfers, card controls, and customer support chat.
Does functionality differ from the web version?
The app has mobile-optimized features but largely similar functions to web banking.
Is Touch ID/Face ID supported?
Yes, biometric authentication is available on mobile app.
Can the application work offline?
Limited offline features; most operations require internet.
Are there push notifications about operations?
Yes, push notifications for transactions and alerts.
Is dark theme supported?
Dark mode is supported in the mobile app.
How often is the mobile application updated?
Updates are released regularly, typically every few weeks to months.
Are there beta versions of the application?
Beta or testing versions may be offered selectively.
Is the web interface of the service convenient?
The web interface is modern and user-friendly.
Is responsive design supported?
Yes, the web platform supports responsive design.
In which languages is the interface available?
Mainly Norwegian; some English interface available.
Is there a night mode for the website?
Night mode (dark theme) is not widely confirmed.
Are hotkeys supported?
No public info on hotkey support.
Can data be exported?
Export of statements and transaction history is supported in common formats.
Is there an API for developers?
The SpareBank 1 group offers APIs primarily for partners and business integration.
Is integration with other services supported?
Integration available for accounting software and payment platforms.
How often is the web interface updated?
Periodic updates to enhance security and usability.
Are there virtual cards in the service?
Virtual cards are typically available through card services.
Can disposable cards be created?
Disposable or temporary cards are not confirmed.
Is multi-currency account functionality supported?
Multi-currency accounts or multi-currency transaction support exists.
Are there investment products?
Yes, investment products are offered through SpareBank 1 subsidiaries.
Can interest be earned on balance?
Interest on savings accounts and deposits is provided.
Are there credit products?
Loans, mortgages, and credit lines are available.
Is P2P trading supported?
No direct P2P trading, but peer-to-peer transfers within accounts.
Can cryptocurrencies be bought/sold?
Indirectly, through transfer to regulated crypto exchanges.
Is there acquiring for business?
Merchant acquiring services are provided through business banking.
Are mass payouts supported?
Bulk payment services available for corporate clients.
Is there a loyalty program in the service?
Loyalty programs exist mostly linked to credit cards.
How are bonus points earned?
Points usually earned through card use and transactions.
Is there cashback for operations?
Cashback often linked to specific card products.
Are there referral programs?
Referral incentives may exist but not publicly detailed.
What privileges do VIP clients have?
VIP clients receive personalized services and better rates.
Are there seasonal promotions and offers?
Seasonal promotions for products and cards.
Can premium status be obtained?
Premium accounts available by invitation or qualification.
Are there partner discounts?
Partner merchant discounts are offered via cards and cooperation.
Are there corporate loyalty programs?
Corporate loyalty programs may be tailored for business clients.
Does the service allow operations with online casinos?
There are restrictions on transactions related to gambling.
Are there restrictions on gambling transactions?
Yes, gambling-related transactions are monitored and may have limits.
Can accounts be blocked for casino play?
Accounts can be blocked if involved in suspicious gambling transactions.
How does the service view gambling?
The bank complies with regulatory frameworks governing gambling transactions.
Are there special conditions for gambling?
Specific policies apply per Norwegian laws.
Are casino transactions tracked?
Yes, gambling transactions are tracked to ensure compliance.
Can operations with gambling sites be hidden?
No, transparency for regulatory compliance is mandatory.
Are there notifications about gambling expenses?
Notifications are typically not specific to gambling.
Are there special fees for gambling operations?
Gambling transactions may incur standard fees.
Can limits be set on gambling?
Customers may set personal limits via banking tools.
Is there a self-exclusion function?
No specific self-exclusion in the bank but supported by external services.
Can access to gambling sites be restricted?
Access restriction is not directly provided by the bank.
Is gambling expense control supported?
Customers are encouraged to monitor spending.
Are there notifications about limit exceedance?
Alerts for account or card limits exist, but not gambling specific.
Can operations with casinos be blocked?
Blocking may occur due to fraud or compliance reasons.
Is a "cooling-off period" supported?
Such features are typically managed by specialized gambling support organizations.
Can help be obtained for gambling addiction?
Support is available through external agencies, not directly by the bank.
Is there partnership with player assistance organizations?
The bank partners indirectly through compliance but no direct programs listed.
How to set up gambling expense notifications?
Customers can set transaction alerts but not gambling-specific notifications.
Which online casinos accept this payment method?
Not specifically listed; generally usable where Norwegian cards/banks are accepted.
Are there exclusive partnerships with specific casinos?
None publicly known.
Do conditions differ when used in different casinos?
No specific casino-dependent banking conditions.
Are there special bonuses for using this method in casinos?
No casino-specific bonuses from the bank.
Can the method be used for both deposits and withdrawals in casinos?
Deposits typically supported; withdrawals depend on casino policies.
Are there geographic restrictions for casino usage?
Usage restricted to jurisdictions following Norwegian financial laws.
How do casino operators typically process transactions from this method?
Via standard card or bank transfer payment processing.
Are there typical processing times when used with casinos?
Processing times correspond to card or bank transfer norms.
Do casinos usually charge additional fees for this method?
Some casinos may charge fees, unrelated to the bank.
Are there any known compatibility issues with major casino platforms?
No publicly reported compatibility issues.