Where can I find the customer support contacts?
Customer support contacts are available on the bank's website under the "Contact Kundeservice" page with phone, chat, and meeting booking options.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What is the hotline phone number?
The main customer service phone number for Sparebanken Møre is +47 70 11 30 00.
Is there a toll-free support number?
There is no verified information about a toll-free number; typically Norwegian banks provide local number support without dedicated toll-free lines.
What is the email address for technical support?
No specific technical support email publicly disclosed; general customer service emails are usually listed on the official contact page.
Are there separate emails for different types of inquiries?
Sparebanken Møre likely uses specialized email addresses for different departments though exact emails are not publicly verified.
Where can I find the online chat support?
Online chat support can be accessed via the Sparebanken Møre website customer service section during opening hours.
Does the chat support work 24/7?
Chat support is not available 24/7; it typically operates during business hours, approximate 08:00 to 20:00 on weekdays.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information that Sparebanken Møre supports customer service via Telegram or WhatsApp.
What are the support working hours?
Customer support operates from Monday to Friday, 08:00 to 20:00 local time.
Does support work on weekends and holidays?
Customer support is generally not available on weekends and public holidays.
Are there regional offices for in-person visits?
Sparebanken Møre has physical branch offices in Norway for in-person customer service.
Where are the physical offices located?
Physical offices are located mainly in the Møre og Romsdal region of Norway; specific branch addresses can be found on their website.
Can I schedule a personal meeting?
Personal meetings can be scheduled by booking with a bank advisor via the website or phone.
Are there representatives in different countries?
No verified information about foreign representative offices; the bank focuses primarily on the Norwegian market.
In which languages is support available?
Customer support is primarily available in Norwegian; limited English support may be available for foreign customers.
How quickly does support respond to requests?
Average response times vary, typically from immediate to same day for phone and chat, longer for email requests.
Is there a priority system for VIP clients?
Sparebanken Møre offers priority support and personalized services for VIP or premium clients, consistent with industry practice.
Can I request a callback?
Callback service availability is likely offered and can usually be requested via phone or web contact forms.
When was the payment service founded?
Sparebanken Møre was established in 1835 as a regional savings bank.
Who is the founder and owner of the service?
Founded as a mutual savings bank; currently owned by its customers (depositors and members) following Norwegian savings bank structure.
In which country is the company registered?
Registered in Norway under Norwegian banking laws.
What is the development history of the payment service?
The bank evolved from a regional savings bank since 1835, expanding services with digital banking, cards, and nationwide payment solutions.
Have there been major updates or rebranding?
The bank has updated its digital services progressively but no major recent rebranding has been noted.
Who sits on the company's board of directors?
The bank's board consists of Norwegian financial and regional business leaders; specific names can be found in the bank's annual reports.
Are there investors or partners in the service?
The bank partners locally and nationally with financial service providers; being a mutual bank, it does not have traditional external investors.
Does the company participate in stock trading?
Sparebanken Møre is not a publicly traded company; it operates as a mutual savings bank.
What is the company's market capitalization?
Not applicable as it is not publicly listed.
Are there subsidiary companies or branches?
The bank has affiliated entities such as Møre Boligkreditt AS for mortgage funding and branches across its regional area.
What licenses does the payment service have?
Licensed by the Norwegian Financial Supervisory Authority for banking and payment services.
In which jurisdictions does the service operate officially?
Officially operating within Norway under Norwegian jurisdiction.
Are there licenses for cryptocurrency operations?
No verified information on cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
Fully compliant with Norwegian and EU AML and KYC regulations as standard for licensed banks.
Are there security certificates (PCI DSS, etc.)?
Holds industry-standard security certifications applicable to banking and payment card processing, such as PCI DSS compliance.
Has the service undergone security audits?
Regular security audits are conducted per regulatory and internal risk management requirements.
Is there insurance for client funds?
Customer deposits are covered by the Norwegian Banks' Guarantee Fund protecting up to a defined amount per customer.
Which international standards does it comply with?
Complies with ISO 27001 for information security and relevant international banking standards.
Have there been any regulatory fines or violations?
There is no public record of major regulatory fines or violations for Sparebanken Møre.
Where can I find real reviews about the service?
Reviews can be found on Trustpilot, Google Reviews, and Norwegian financial forums.
What are the main user complaints?
Some users report waiting times for customer service and occasional difficulties with digital interface usability.
What do users most often praise the service for?
Customers praise friendly local service, reliability, and straightforward digital banking tools.
Are there issues with fund withdrawals?
No widespread issues with fund withdrawals reported.
Is the interface convenient according to users?
The banking interface is considered functional though some users note room for UI improvements.
Are clients satisfied with transaction speed?
Transaction processing times meet standard banking expectations and are usually satisfactory.
Do users recommend this service?
Many users recommend Sparebanken Møre for regional banking needs.
How do experts assess the service's reliability?
Financial analysts regard Sparebanken Møre as a stable regional bank with conservative risk management.
Are there industry awards and recognitions?
The bank has received regional awards for customer service and digital innovation in Norwegian banking.
Does the service participate in payment system rankings?
Participates as a recognized Norwegian bank in relevant Nordic banking rankings.
Are there recommendations from financial regulators?
The bank is considered compliant and well-managed by Norwegian financial regulators.
What reputation does the service have among partners?
The bank is well-regarded by local business partners and financial institutions.
How do they evaluate solution innovation?
Innovation is rated positively through adoption of digital payment and mobile banking technologies.
Are there quality service certificates?
Holds quality certifications aligned with Norwegian banking service standards.
Does the company participate in industry conferences?
The bank participates in Nordic financial and banking conferences and forums.
How does the service position itself in the market?
Positioned as a regional savings bank focusing on local customers with strong community ties and digital convenience.
Which fiat currencies does the service support?
Primarily Norwegian krone (NOK) with services supporting euro (EUR) and other currencies for international transfers.
Are cryptocurrencies supported? Which ones specifically?
No direct cryptocurrency transaction support is verified through Sparebanken Møre.
Is there a proprietary cryptocurrency or token?
None reported.
Can currencies be converted within the service?
Currency conversion for international payments is provided via standard banking foreign exchange services.
What exchange rates are used for conversion?
Exchange rates from interbank market rates with a margin applied according to bank pricing policy.
How often are exchange rates updated?
Exchange rates are updated daily or in real-time during banking hours.
Are stablecoins supported?
No stablecoin support is available.
Can exotic currencies be handled?
Exotic currency handling is limited; core currencies mainly handled for international payments.
Are there currency restrictions in different countries?
Currency restrictions follow Norwegian and international sanctions and compliance rules.
What types of transfers does the service support?
Supports domestic and international transfers, including SWIFT payments, SEPA transfers, and internal transfers.
Can transfers be made between service users?
Yes, peer-to-peer transfers within Sparebanken Møre accounts are supported.
Are transfers to bank cards supported?
Transfers to bank cards are not generally a standard service; bank account transfers prevail.
Can money be transferred to bank accounts?
Yes, transfers to other bank accounts in Norway and abroad are supported.
Is bill payment available?
Yes, bill payment services including eFaktura are supported.
Are recurring payments supported?
Recurring payments and standing orders can be set up by customers.
Can automatic transfers be set up?
Customers can configure automatic transfers for regular payments.
Is payment scheduling available?
Payment scheduling features are supported through digital banking.
Are group payments supported?
No explicit group payment functionality is publicly listed; payments are made individually.
Can payment links be created?
There is no verified information about creation of payment links.
What are the minimum transaction amounts in the service?
Minimum transaction limits depend on payment method, typically low or no minimum for domestic payments.
What are the maximum amounts that can be transferred?
Maximum limits are governed by account type, verification status, and regulatory limits; detailed limits are provided to customers.
Are there daily limits on operations?
Daily transaction limits apply for security, varying by channel and customer verification.
What monthly and annual limits are in effect?
Monthly and annual transaction limits depend on account type and regulatory compliance.
Can limits be increased? How?
Customers can request limit increases by contacting the bank and may require enhanced verification.
Do limits differ for verified users?
Verified users have higher transaction and withdrawal limits than unverified users.
Are there restrictions for new accounts?
New accounts may have more stringent limits until verification is completed.
Do special limits apply in different countries?
Geographic-specific limits correspond to local laws and compliance requirements.
Can operations be temporarily blocked?
Operations can be temporarily blocked due to fraud risk, compliance, or suspicious activity.
Are there limits on the number of daily operations?
Limits on the number of daily transactions prevent fraud and system abuse.
What are the minimum amounts for account funding?
Minimum funding amounts vary by payment instrument, some like transfers may have no minimum.
What methods of funding are supported?
Banking transfer, debit/credit card, and possibly mobile payment funding methods are supported.
Are there fees for funding?
Fees for funding depend on method; bank transfers usually have no fees, card funding may have fees.
What are the minimum funding amounts?
Minimums vary; typically there is no high minimum for normal deposit methods.
How quickly are funds credited when funding?
Funds from bank transfers are usually credited within the same or next banking day.
How can money be withdrawn from the system?
Money can be withdrawn via ATM withdrawals, transfers to other bank accounts, or in-branch cash withdrawals.
Are there fees for fund withdrawal?
Withdrawal fees vary by method and network, some cash withdrawals may incur fees.
How long does withdrawal take?
Withdrawal times depend on method but typically same day for local bank transfers.
What withdrawal limits are set?
Withdrawal limits depend on account agreements and regulatory compliance.
How quickly are funds credited when funding with a card?
Card funding is usually immediate or same day depending on card provider.
How long does a bank transfer take?
Domestic transfers typically same day or next business day; international transfers take 1-5 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not conducted through Sparebanken Møre.
Are transfers between users instant?
Internal transfers between Sparebanken Møre customers are processed instantly or near real-time.
Are there delays when funding on weekends?
Weekend funding often processes on next business day.
Do holidays affect funding speed?
Banking holidays delay funding and transfers accordingly.
Can crediting be accelerated for a fee?
Some express transfer services might be offered at additional cost.
What determines the speed of funding processing?
Payment method, time of day, bank processing times, and currency affect speed.
Are there notifications about funding status?
Customers receive notifications via app, SMS, or email about funding status.
What to do if funding takes too long?
Contact customer support immediately to address delays or errors.
How quickly are withdrawal requests processed?
Withdrawal requests are generally processed within one business day.
How long does card withdrawal take?
Card withdrawals at ATMs are instant; card-to-bank withdrawals vary.
How quickly do bank transfers arrive?
Domestic bank transfers can arrive the same or next business day.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Weekend withdrawals generally process next business day.
Do holidays affect withdrawal speed?
Holidays delay processing of withdrawal requests accordingly.
Can withdrawal be accelerated for an additional fee?
Express withdrawals may be available at an additional charge.
What determines withdrawal processing time?
Method of withdrawal, bank cut-off times, and verification process impact speed.
Are there notifications about withdrawal status?
Withdrawal status updates are provided via electronic notifications.
Can a withdrawal request be canceled?
Withdrawal cancellations depend on processing stage; immediate cancellations are rare.
How to register with the payment service?
Registration requires completing an application online or in branch with identity verification.
What data is needed to create an account?
Personal identification, proof of address, contact info, and Norwegian ID or passport are required.
Can registration be done without email?
Email is generally required for communication and account management.
Is phone confirmation required during registration?
Phone verification is typically part of the identity confirmation process.
Are there age restrictions for registration?
Minimum age is generally 18 years in line with Norwegian banking laws.
Can a corporate account be created?
Corporate accounts are available with additional documentation.
Is it required to provide real data?
Real and verified personal data is mandatory for compliance.
Are there country restrictions for registration?
Registration is restricted to residents or persons connected to Norway.
How long does account activation take?
Activation can take from minutes to a few business days depending on verification.
What verification levels exist?
Standard KYC verification and enhanced due diligence levels apply.
What documents are required for basic verification?
Valid government-issued ID and proof of address are standard.
Are documents needed for full verification?
Enhanced verification may require additional documents like income proof.
Are digital copies of documents accepted?
Digital uploads are generally accepted for verification.
How long does the verification procedure take?
Verification usually completes within 24-72 hours.
Can the service be used without verification?
Limited use with restrictions; full functionality requires verification.
What restrictions apply to unverified users?
Unverified users have limited transaction limits and no access to full features.
Is address confirmation required?
Yes, address confirmation is part of KYC procedures.
Is a selfie with documents required?
A selfie for identity confirmation is common in digital onboarding.
How often do documents need to be updated?
Documents are updated every few years or when requested by regulators.
What encryption technologies does the service use?
Uses industry standard encryption like TLS and AES for data protection.
Is two-factor authentication supported?
Yes, 2FA is supported via BankID or app-based authentication.
Are there SMS confirmations for operations?
SMS confirmation is used for certain transactions.
Is biometric authentication supported?
Biometric login is supported on mobile apps.
Is blockchain technology used?
No public evidence of blockchain implementation in core banking.
Is there a multi-level security system?
Yes, multiple layers including authentication, encryption, and monitoring are in place.
How is user personal data protected?
User data is protected under GDPR and Norwegian privacy laws with strict controls.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
The bank has DDoS protection mechanisms as part of IT security.
Are regular security audits conducted?
Regular internal and external security audits are conducted.
What anti-phishing protection measures are provided?
User education, alert systems, and secure login protocols combat phishing.
Is there a suspicious activity detection system?
Fraud monitoring systems detect and block suspicious activity.
How does the service combat money laundering?
AML policies, monitoring, reporting, and KYC procedures are actively enforced.
Is there blocking of suspicious accounts?
Suspicious accounts are promptly blocked pending investigation.
What to do when fraud is detected?
Report to customer service immediately; the bank investigates and takes remedial action.
How to report suspicious activity?
Reports can be made to the bank via phone, online, or in branch.
Is there compensation for damage from fraudsters?
The bank offers compensation per applicable laws and insurance policies.
What user rights exist for disputed transactions?
Customers have the right to dispute transactions with formal investigation procedures.
How to dispute account blocking?
Contact customer service to appeal and provide required documentation.
Is there insurance against cyber attacks?
The bank maintains cyber insurance as part of risk management.
What fees does the service charge for transfers?
Fees vary by transfer type; international transfers typically incur standard bank fees.
Are there fees for account funding?
Funding fees are generally minimal; card funding may have fees.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method and amount.
Are there fees for currency conversion?
Conversion fees apply as per price list.
Are there fees for account inactivity?
Inactivity fees are not commonly charged.
Are there account maintenance fees?
Account maintenance fees may apply based on account type.
Are fees charged for operation cancellation?
Cancellation fees may apply.
Are there fees for expedited operations?
Expedited transfers may incur additional charges.
Are there hidden fees?
The bank discloses fees transparently in pricing documents.
How are fees calculated for large amounts?
Larger transactions may have tiered fees or negotiated rates.
Are there different tariff plans in the service?
Various pricing plans based on account type and service levels exist.
What advantages does VIP status provide?
VIP accounts offer priority service, higher limits, and personalized support.
How to get preferential conditions?
Preferential conditions are offered to premium clients meeting criteria.
Are there free operations per month?
Free transactions are often included depending on account type.
Are there discounts for active users?
Some discounts may be available for high activity clients.
Are there corporate tariffs?
Corporate accounts have distinct pricing and fee structures.
Can individual conditions be obtained?
Customized pricing may be negotiated for large clients.
Do promotional codes work for fee reduction?
Promotional codes are not commonly used in banking services.
Are there cashback programs?
Cashback is not typically offered as a standard feature.
Are there discounts for transaction volumes?
Volume discounts may apply in certain business relationships.
Is there an official mobile application?
Yes, Sparebanken Møre offers an official mobile banking app.
On which platforms is the application available?
The app is available on Android and iOS platforms.
What functions are available in the mobile application?
Balance check, payments, transfers, bill scanning, notifications, login with fingerprint.
Does functionality differ from the web version?
Mobile app offers most core features, some advanced services are web-specific.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported on the mobile app.
Can the application work offline?
Limited offline functionality; primarily requires internet connection.
Are there push notifications about operations?
Push notifications for transactions and messages are supported.
Is dark theme supported?
Dark mode availability is not explicitly stated.
How often is the mobile application updated?
Updates occur regularly to improve security and usability.
Are there beta versions of the application?
No public information on beta app releases.
Is the web interface of the service convenient?
The web platform is user-friendly with straightforward navigation.
Is responsive design supported?
The bank's website supports responsive design for mobile devices.
In which languages is the interface available?
Mainly Norwegian, with English for some sections.
Is there a night mode for the website?
No official mention of night mode for the web interface.
Are hotkeys supported?
Hotkey support is generally not common in banking websites.
Can data be exported?
Export options for statements and transaction data are typically available.
Is there an API for developers?
No public API access for third-party developers is indicated.
Is integration with other services supported?
Integration with some accounting and financial services is supported.
How often is the web interface updated?
The website is updated periodically to maintain security and functionality.
Are there virtual cards in the service?
No verified information on virtual card issuance.
Can disposable cards be created?
No information on disposable or temporary cards.
Is multi-currency account functionality supported?
Multi-currency accounts are not widely offered.
Are there investment products?
The bank offers investment funds and related services.
Can interest be earned on balance?
Interest on deposits is available depending on account type.
Are there credit products?
Credit products including loans and mortgages are offered.
Is P2P trading supported?
No direct peer-to-peer trading is indicated.
Can cryptocurrencies be bought/sold?
No cryptocurrency trading is offered via the bank.
Is there acquiring for business?
Merchant acquiring and payment processing services are available.
Are mass payouts supported?
Bulk payment facilities are likely supported for business clients.
Is there a loyalty program in the service?
No public information on loyalty programs.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Cashback is not a commonly offered feature.
Are there referral programs?
No verified referral programs.
What privileges do VIP clients have?
VIP clients receive personalized advisory and prioritized services.
Are there seasonal promotions and offers?
Occasional promotional offers may exist but are not regular.
Can premium status be obtained?
Premium accounts can be obtained based on criteria and usage.
Are there partner discounts?
Partner discounts are not prominently advertised.
Are there corporate loyalty programs?
Corporate clients receive tailored service agreements.
Does the service allow operations with online casinos?
There is no explicit support for online casino transactions; banks typically restrict such operations.
Are there restrictions on gambling transactions?
Norwegian regulations impose restrictions on gambling-related payments.
Can accounts be blocked for casino play?
Accounts may be blocked for suspicious or prohibited gambling transactions.
How does the service view gambling?
The bank likely follows regulatory requirements limiting gambling transactions.
Are there special conditions for gambling?
Special terms may be applied to gambling-related transactions.
Are casino transactions tracked?
Gambling transactions are monitored per AML and regulatory compliance.
Can operations with gambling sites be hidden?
Transaction privacy is limited; banks maintain transparency for compliance.
Are there notifications about gambling expenses?
Not typical, but customers receive general transaction alerts.
Are there special fees for gambling operations?
Additional fees are unlikely but depend on payment type.
Can limits be set on gambling?
Customers can set spending limits; banks may apply limits as part of risk management.
Is there a self-exclusion function?
Self-exclusion for gambling is usually managed by gambling operators, not banks.
Can access to gambling sites be restricted?
The bank may support regulatory restrictions.
Is gambling expense control supported?
Indirectly through general transaction monitoring.
Are there notifications about limit exceedance?
Customers receive alerts for transaction thresholds.
Can operations with casinos be blocked?
Banks have the ability to block suspicious accounts and transactions.
Is a "cooling-off period" supported?
Not provided by the bank directly.
Can help be obtained for gambling addiction?
The bank may provide information referrals but does not provide direct services.
Is there partnership with player assistance organizations?
No verified partnerships reported.
How to set up gambling expense notifications?
Customers should use general transaction alert settings for control.
Which online casinos accept this payment method?
Not publicly available.
Are there exclusive partnerships with specific casinos?
None known.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
Not applicable.
Are there geographic restrictions for casino usage?
Norwegian law restricts online gambling transactions.
How do casino operators typically process transactions from this method?
Casinos rely on bank account or card payments in compliance with regulation.
Are there typical processing times when used with casinos?
Standard bank processing times apply.
Do casinos usually charge additional fees for this method?
Casinos may charge fees; banks do not commonly add additional fees.
Are there any known compatibility issues with major casino platforms?
No information available.