What is the official website of the payment service?
The official website of Sparekassen Thy is https://www.sparthy.dk
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Where can I find the customer support contacts?
Customer support contacts can be found on the Sparekassen Thy website under the "Find medarbejder" (Find employee) section of the contact page.
What is the hotline phone number?
The main customer service phone number is +45 99 19 50 00.
Is there a toll-free support number?
There is no verified information available indicating that Sparekassen Thy provides a toll-free support number.
What is the email address for technical support?
The technical support email is [email protected].
Are there separate emails for different types of inquiries?
Yes, separate emails exist for different departments such as [email protected], [email protected], [email protected], [email protected], and [email protected].
Where can I find the online chat support?
There is no verified specific information regarding online chat support on Sparekassen Thy’s public website.
Does the chat support work 24/7?
Not applicable due to lack of verified information on chat support availability.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information about support availability through Telegram, WhatsApp, or other messengers.
What are the support working hours?
Verified specific detailed customer support operating schedule is not publicly available; typical banking hours in Denmark are usually weekdays from around 9 AM to 4 or 5 PM.
Does support work on weekends and holidays?
There is no verified information indicating support availability on weekends and holidays, which typically is limited in traditional banks.
Are there regional offices for in-person visits?
Yes, Sparekassen Thy has regional offices for in-person visits.
Where are the physical offices located?
One main office is located at Bytorvet 32, 7730 Hanstholm, Denmark. Other branch locations can also be presumed within the Thy region.
Can I schedule a personal meeting?
It is typical for Danish banks like Sparekassen Thy to allow customers to schedule personal meetings with advisors, usually via phone or online request, though no explicit process is verified.
Are there representatives in different countries?
There is no indication of international representative offices; Sparekassen Thy primarily serves local Danish customers.
In which languages is support available?
Support is primarily available in Danish; no verified multilingual support information is available.
How quickly does support respond to requests?
Specific average response times are not publicly verified; generally, local banks aim to respond within one to two business days depending on inquiry channels.
Is there a priority system for VIP clients?
No verified details about a VIP client priority system are available.
Can I request a callback?
No specific information about callback service availability for Sparekassen Thy is verified.
When was the payment service founded?
Verified founding date is not explicitly available; Sparekassen Thy is a traditional regional bank with longstanding history typical of Danish savings banks.
Who is the founder and owner of the service?
The founder is not specifically identified in public sources; ownership is likely local with stakeholder members typical of Danish savings banks.
In which country is the company registered?
Denmark.
What is the development history of the payment service?
No detailed public records on development milestones; as a municipal savings bank, it evolved traditionally with an emphasis on local community banking.
Have there been major updates or rebranding?
No major recent rebranding events are publicly recorded.
Who sits on the company's board of directors?
Specific members are not publicly listed in the retrieved information.
Are there investors or partners in the service?
As a local savings bank, it is likely controlled by local stakeholders; no large external investors or partners are publicly disclosed.
Does the company participate in stock trading?
Sparekassen Thy is not publicly traded.
What is the company's market capitalization?
Not applicable; private local bank.
Are there subsidiary companies or branches?
The bank operates subsidiaries such as KRONEKAPITAL for leasing; it also has several branches in the Thy region.
What licenses does the payment service have?
The bank operates under Danish banking licenses complying with national financial regulation standards.
In which jurisdictions does the service operate officially?
Officially operates in Denmark, mainly in the Thy region.
Are there licenses for cryptocurrency operations?
No verified information on cryptocurrency operation licenses.
Does the service comply with AML/KYC requirements?
Yes, as a regulated Danish bank, Sparekassen Thy complies with Anti-Money Laundering and Know Your Customer requirements.
Are there security certificates (PCI DSS, etc.)?
No explicit public information on PCI DSS certification is available, but local banks typically comply with Danish and EU security standards.
Has the service undergone security audits?
Security audits are generally mandatory for Danish banks, but specific audit reports are not publicly available.
Is there insurance for client funds?
Deposits are protected under the Danish Guarantee Fund for Depositors and Investors.
Which international standards does it comply with?
Likely complies with EU banking regulations including PSD2 and GDPR for data protection.
Have there been any regulatory fines or violations?
There is no public record of regulatory fines or violations for Sparekassen Thy.
Where can I find real reviews about the service?
Reviews are available on Trustpilot and other Danish consumer review platforms.
What are the main user complaints?
Common complaints include slow responsiveness, internal communication issues, hidden funds, and delays in service.
What do users most often praise the service for?
Users occasionally praise the local knowledge and the availability of personal advisory services.
Are there issues with fund withdrawals?
Some user reports indicate concerns about hidden funds and delays in withdrawal processing.
Is the interface convenient according to users?
No specific user feedback on interface convenience found; typical banking apps like MobilBank are offered.
Are clients satisfied with transaction speed?
Transaction speed satisfaction is unclear; no specific verified data available.
Do users recommend this service?
Due to user complaints, overall recommendation is low among online reviewers.
How do experts assess the service's reliability?
No detailed professional reviews available; traditional banking standards likely apply.
Are there industry awards and recognitions?
No public information about industry awards.
Does the service participate in payment system rankings?
No known participation in rankings.
Are there recommendations from financial regulators?
No public record of explicit regulator recommendations.
What reputation does the service have among partners?
As a regional bank, it has a local reputation but specific partner feedback is unavailable.
How do they evaluate solution innovation?
No public information on innovation ratings or technology recognition.
Are there quality service certificates?
No quality certificates publicly listed.
Does the company participate in industry conferences?
No confirmed event participation information.
How does the service position itself in the market?
Positioned as a local bank offering personalized service to both private and business customers in the Thy region.
Which fiat currencies does the service support?
Primarily Danish Krone (DKK); standard foreign currencies for international transfers.
Are cryptocurrencies supported? Which ones specifically?
No verified support for cryptocurrencies.
Can currencies be converted within the service?
Currency conversion is likely offered for international payments via standard banking exchange services.
What exchange rates are used for conversion?
Exchange rates are typically based on market rates adjusted by the bank’s margin.
How often are exchange rates updated?
Updated daily according to market movements.
Can exotic currencies be handled?
Possibly rare or exotic currencies are not supported.
Are there currency restrictions in different countries?
Standard Denmark/EU restrictions apply.
What types of transfers does the service support?
Domestic transfers, international transfers through SWIFT, card payments, mobile payments via MobilePay.
Can transfers be made between service users?
Yes, internal transfers and payments within the bank are supported.
Are transfers to bank cards supported?
Not explicitly confirmed.
Can money be transferred to bank accounts?
Yes, transfers to domestic and international bank accounts are supported.
Is bill payment available?
Yes, bill payment services are supported.
Are recurring payments supported?
Likely supported via home banking and payment agreements.
Can automatic transfers be set up?
Yes, customers can set up scheduled transfers.
Are group payments supported?
No specific information available.
Can payment links be created?
No verified information on payment link services.
What are the minimum transaction amounts in the service?
Not publicly detailed; standard minimums per payment type apply.
What are the maximum amounts that can be transferred?
Limits vary by account type and verification level, details not publicly disclosed.
Are there daily limits on operations?
Yes, standard banking daily limits apply.
What monthly and annual limits are in effect?
Not publicly specified.
Can limits be increased? How?
Requests usually processed through customer service and verification.
Do limits differ for verified users?
Yes, verified users typically have higher limits.
Are there restrictions for new accounts?
Yes, new accounts have standard restrictions until verified.
Do special limits apply in different countries?
Typically no for domestic banking, but international transfers subject to regulatory limits.
Can operations be temporarily blocked?
Yes, operational blocks can occur due to security or compliance reasons.
Are there limits on the number of daily operations?
Likely, per banking regulations.
What are the minimum amounts for account funding?
Not publicly specified.
What methods of funding are supported?
Cash deposits, bank transfers, card payments.
Are there fees for funding?
Fees may apply depending on method and account type.
What are the minimum funding amounts?
Not detailed.
How quickly are funds credited when funding?
Typically immediately or within the same banking day.
How can money be withdrawn from the system?
Cash withdrawals, bank transfers, card withdrawals.
Are there fees for fund withdrawal?
Fees may apply depending on withdrawal type.
How long does withdrawal take?
Usually same-day to a few business days depending on method.
What withdrawal limits are set?
Limits vary by account and verification status.
How quickly are funds credited when funding with a card?
Usually immediately or within a few hours.
How long does a bank transfer take?
Domestic within 1 business day; international 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Not applicable.
Are transfers between users instant?
Internal transfers are typically instant.
Are there delays when funding on weekends?
Yes, usually processed next business day.
Do holidays affect funding speed?
Yes, delays occur on holidays.
Can crediting be accelerated for a fee?
May be possible via express services if offered.
What determines the speed of funding processing?
Funding method, banking hours, regulatory checks.
Are there notifications about funding status?
Typically yes, via online banking and SMS/email alerts.
What to do if funding takes too long?
Contact customer service for investigation.
How quickly are withdrawal requests processed?
Usually within 1 business day.
How long does card withdrawal take?
Typically same day to a few days.
How quickly do bank transfers arrive?
Same day for domestic; 1-3 days for international.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Yes, processed next business day.
Can withdrawal be accelerated for an additional fee?
Possibly, if express withdrawal is offered.
What determines withdrawal processing time?
Verification status, banking processes, method used.
Are there notifications about withdrawal status?
Yes, notifications often provided.
Can a withdrawal request be canceled?
Possible to cancel before processing starts, depending on timing.
How to register with the payment service?
Registration done online or in branch with identity verification.
What data is needed to create an account?
Personal identification, contact details, proof of address.
Can registration be done without email?
Typically email is required for communication.
Is phone confirmation required during registration?
Phone verification may be required.
Are there age restrictions for registration?
Minimum 18 years old.
Can a corporate account be created?
Yes, business accounts are supported.
Is it required to provide real data?
Yes, real data is mandatory per regulations.
Are there country restrictions for registration?
Only residents of Denmark or local region typically.
How long does account activation take?
Usually within 1-3 business days after verification.
What verification levels exist?
Basic and enhanced KYC verification tiers.
What documents are required for basic verification?
Valid ID and proof of address.
Are documents needed for full verification?
Yes, additional documents such as income proofs may be required.
Are digital copies of documents accepted?
Yes, scanned or photographed copies are accepted.
How long does the verification procedure take?
Typically 1-3 business days.
Can the service be used without verification?
Limited use possible but with restricted functionality.
What restrictions apply to unverified users?
Limits on transactions and access to services.
Is a selfie with documents required?
Possibly for enhanced verification.
How often do documents need to be updated?
Usually every few years or as required by law.
What encryption technologies does the service use?
Standard TLS encryption for online communications.
Are there SMS confirmations for operations?
Possibly for sensitive transactions.
Is biometric authentication supported?
Supported in mobile app for device login.
Is blockchain technology used?
No public indication.
Is there a multi-level security system?
Typical layered security architecture employed.
How is user personal data protected?
Complies with GDPR and Danish data protection laws.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Likely in place as standard security.
Are regular security audits conducted?
Yes, as required for a financial institution.
What anti-phishing protection measures are provided?
User education and secure login protocols.
Is there a suspicious activity detection system?
Yes, fraud monitoring systems are used.
How does the service combat money laundering?
Customer due diligence, transaction monitoring.
Is there blocking of suspicious accounts?
Yes, accounts can be blocked pending investigation.
What to do when fraud is detected?
Contact the bank immediately for investigation.
How to report suspicious activity?
Through customer service channels.
Is there compensation for damage from fraudsters?
Danish deposit guarantee covers some losses.
What user rights exist for disputed transactions?
Users can dispute and claim reversals under banking regulations.
How to dispute account blocking?
Contact bank to provide evidence and appeal.
Is there insurance against cyber attacks?
Not specifically detailed, but operational risk insurance likely.
What fees does the service charge for transfers?
Fees depend on transfer type; details available in terms.
Are there fees for account funding?
May apply depending on funding method.
Are fees charged for fund withdrawal?
Possible withdrawal fees.
Are there fees for currency conversion?
Yes, standard conversion fees apply.
Are there fees for account inactivity?
Not commonly charged.
Are there account maintenance fees?
May be applicable for specific account types.
Are fees charged for operation cancellation?
Fees may apply for order revocation.
Are there fees for expedited operations?
Possibly for express services.
Are there hidden fees?
Fees are generally disclosed in terms and conditions.
How are fees calculated for large amounts?
Percentage-based or tiered fees may apply.
Are there different tariff plans in the service?
Different pricing for private and business customers.
What advantages does VIP status provide?
No verified VIP program details available.
How to get preferential conditions?
Usually through negotiation or business client agreements.
Are there free operations per month?
Possibly for certain account types.
Are there discounts for active users?
Information not publicly confirmed.
Are there corporate tariffs?
Yes, corporate pricing plans are available.
Can individual conditions be obtained?
Potential for tailored agreements.
Do promotional codes work for fee reduction?
No information available.
Are there cashback programs?
No verified cashback programs.
Are there discounts for transaction volumes?
Volume discounts may exist for business clients.
Is there an official mobile application?
Yes, MobilBank app is available.
On which platforms is the application available?
Android and iOS.
What functions are available in the mobile application?
Transfers, bill payments, card blocking, communications.
Does functionality differ from the web version?
Mobile app focuses on convenient on-the-go functions compared to full web banking.
Is Touch ID/Face ID supported?
Yes, biometric login supported.
Can the application work offline?
Limited offline features; most require internet.
Are there push notifications about operations?
Yes, notifications available.
Is dark theme supported?
Not confirmed.
How often is the mobile application updated?
Updates released periodically as needed.
Are there beta versions of the application?
No information available.
Is the web interface of the service convenient?
Standard banking web interface.
Is responsive design supported?
Yes, web interface supports mobile responsiveness.
In which languages is the interface available?
Danish primarily.
Is there a night mode for the website?
Not indicated.
Are hotkeys supported?
Not commonly supported.
Can data be exported?
Some account data export is usually possible.
Is there an API for developers?
No public API information available.
Is integration with other services supported?
Common integration with payment systems and MobilePay.
How often is the web interface updated?
Periodic updates as needed.
Are there virtual cards in the service?
No verified virtual card offering.
Is multi-currency account functionality supported?
Not confirmed.
Are there investment products?
Yes, including savings and investment solutions.
Can interest be earned on balance?
Yes, on certain account types.
Are there credit products?
Yes, credit and leasing products available.
Is there acquiring for business?
Merchant payment processing likely available.
Are mass payouts supported?
No confirmed information.
Is there a loyalty program in the service?
No public details.
How are bonus points earned?
Not applicable.
Are there referral programs?
Not verified.
What privileges do VIP clients have?
Not detailed.
Are there seasonal promotions and offers?
No public information.
Can premium status be obtained?
No information.
Are there partner discounts?
Not specified.
Are there corporate loyalty programs?
No data available.
Does the service allow operations with online casinos?
No public policy information.
Are there restrictions on gambling transactions?
Banks typically restrict gambling transactions per Danish law.
Can accounts be blocked for casino play?
Possibly as part of regulatory compliance.
How does the service view gambling?
No official statement.
Are there special conditions for gambling?
No information.
Are casino transactions tracked?
Likely due to AML regulations.
Can limits be set on gambling?
Not specified.
Is there a self-exclusion function?
Typically offered by the bank or interconnected with gambling operators.
Can access to gambling sites be restricted?
No info on service-level restrictions.
Is gambling expense control supported?
No confirmed tools.
Are there notifications about limit exceedance?
No info.
Can operations with casinos be blocked?
Possibly as per regulatory requirements.
Is a "cooling-off period" supported?
Not specifically stated.
Can help be obtained for gambling addiction?
Support usually offered through external organizations.
Is there partnership with player assistance organizations?
Not verified.
How to set up gambling expense notifications?
Not available.
Which online casinos accept this payment method?
No specific information.
Are there geographic restrictions for casino usage?
No info.
How do casino operators typically process transactions from this method?
Standard banking processes for transfers.
Are there typical processing times when used with casinos?
Standard transfer times apply.
Do casinos usually charge additional fees for this method?
No data.
Are there any known compatibility issues with major casino platforms?
No information.