What is the official website of the payment service?
https://suitsmecard.com
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Where can I find the customer support contacts?
Customer support contacts are available on the Suits Me official website's Help Center and Contact page.
What is the hotline phone number?
+44 333 015 1858 ext 3 (main customer service phone number)
Is there a toll-free support number?
No verified information about a toll-free support number; the provided main number is a standard UK number.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Yes, specialized emails exist for customer service, media, and sales/reservations inquiries (specifics not fully detailed).
Where can I find the online chat support?
Online chat support is located at the bottom right corner of the Suits Me website pages.
Does the chat support work 24/7?
Chat support is available Monday to Sunday from 8:00am to 8:00pm.
Is there support through messengers (Telegram, WhatsApp)?
No verified information is available about support via Telegram or WhatsApp.
What are the support working hours?
Phone, email, and live chat support operate Monday to Sunday from 8:00am to 8:00pm; customer care team phone support hours are Monday to Friday 9:00am to 5:00pm.
Does support work on weekends and holidays?
Chat and phone/email support available on weekends; not available on UK bank holidays for customer care team.
Are there regional offices for in-person visits?
No public information about regional offices for in-person visits is available.
Where are the physical offices located?
Corporate office is located at 6th Floor, 3 Sheldon Square, Paddington, London, W2 6HY, United Kingdom.
Can I schedule a personal meeting?
No verified information on scheduling personal meetings.
Are there representatives in different countries?
No details about international representatives beyond the UK presence.
In which languages is support available?
Support is multilingual, but exact languages are not specified.
How quickly does support respond to requests?
Average wait times vary; shortest on Tuesday and Wednesday, longest on Saturday; no exact response time provided.
Is there a priority system for VIP clients?
No confirmed information about VIP priority support.
Can I request a callback?
No specific details on callback service availability.
When was the payment service founded?
Suits Me was founded in 2017.
Who is the founder and owner of the service?
The service is operated under Prepay Technologies Limited (trading as PPS), ownership details not publicly detailed.
In which country is the company registered?
United Kingdom (England).
What is the development history of the payment service?
Launched as an alternative banking solution focusing on inclusivity with no credit checks; gained customer base offering e-money accounts and prepaid cards.
Have there been major updates or rebranding?
No major rebranding reported; continual feature updates and app improvements.
Who sits on the company's board of directors?
Specific board members are not publicly disclosed.
Are there investors or partners in the service?
Investment and partnership details are not publicly available.
Does the company participate in stock trading?
The company is private, no stock market listing.
What is the company's market capitalization?
Not applicable (private company).
Are there subsidiary companies or branches?
No publicly known subsidiaries.
What licenses does the payment service have?
Regulated by the Financial Conduct Authority (FCA) in the UK through Prepay Technologies Limited; e-money institution license.
In which jurisdictions does the service operate officially?
UK primarily; services available internationally under UK regulation for e-money accounts.
Are there licenses for cryptocurrency operations?
No confirmed cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
Yes, stringent AML and KYC compliance with identity verification and safeguarding.
Are there security certificates (PCI DSS, etc.)?
Employs industry-standard security practices; PCI DSS certification specifics not confirmed.
Has the service undergone security audits?
Regular security audits implied; specific reports not publicly detailed.
Is there insurance for client funds?
Funds are safeguarded in segregated accounts, but not covered by UK Financial Services Compensation Scheme or Gibraltar Deposit Guarantee Scheme.
Which international standards does it comply with?
Complies with FCA regulations and e-money safeguarding standards.
Have there been any regulatory fines or violations?
No public records of fines or regulatory violations.
Where can I find real reviews about the service?
Trustpilot and other consumer review platforms.
What are the main user complaints?
Complaints include fees for certain transactions, card issues, and occasional service delays.
What do users most often praise the service for?
Ease of account opening without credit checks, customer service responsiveness, and app usability.
Are there issues with fund withdrawals?
Some users report occasional withdrawal delays or ATM-related issues.
Is the interface convenient according to users?
The app and web interface receive good usability ratings.
Are clients satisfied with transaction speed?
Transaction speeds are generally considered fast, with payments sent within hours.
Do users recommend this service?
Yes, many users recommend Suits Me especially for those unable to open traditional bank accounts.
How do experts assess the service's reliability?
Experts view it as a reliable alternative e-money account provider with decent FCA backing.
Are there industry awards and recognitions?
Award-winning provider of alternative banking services (specific awards not listed).
Does the service participate in payment system rankings?
No confirmed participation in major rankings.
Are there recommendations from financial regulators?
Compliant with FCA regulations, no public endorsements.
What reputation does the service have among partners?
Known as a reliable partner for alternative payment solutions and prepaid Mastercard issuance.
How do they evaluate solution innovation?
Viewed positively for innovation in inclusive banking and digital payments.
Are there quality service certificates?
No specific quality certificates publicly listed.
Does the company participate in industry conferences?
May participate but no public detailed record.
How does the service position itself in the market?
Positioned as an alternative to high street banks serving underserved customers with transparent fees and easy access.
Which fiat currencies does the service support?
GBP, EUR, RON, SEK.
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrency support.
Can currencies be converted within the service?
Automatic currency conversion for payments in unsupported currencies.
What exchange rates are used for conversion?
Market rates plus third-party charges.
How often are exchange rates updated?
Continuously updated at the time of transaction.
Can exotic currencies be handled?
No direct support for exotic currencies.
Are there currency restrictions in different countries?
Currency support limited to GBP, EUR, RON, SEK with automatic conversion for others.
What types of transfers does the service support?
UK and international bank transfers, card payments, direct debits.
Can transfers be made between service users?
Peer-to-peer transfer capability within the platform is supported.
Are transfers to bank cards supported?
Card payments supported but transfer to bank cards not specifically noted.
Can money be transferred to bank accounts?
Yes, bank account transfers supported.
Is bill payment available?
Direct debits and standing orders can be set up for bill payments.
Are recurring payments supported?
Yes, users can set up direct debits and standing orders.
Can automatic transfers be set up?
Yes, automatic payment setups are supported.
Is payment scheduling available?
Payment scheduling is available via the app.
Are group payments supported?
No specific group payment features noted.
Can payment links be created?
No information on payment link creation.
What are the minimum transaction amounts in the service?
Minimum amounts vary by transaction type; no single standard.
What are the maximum amounts that can be transferred?
Daily ATM withdrawal limit £250; card balance max £10,000.
Are there daily limits on operations?
Yes, transaction limits including daily withdrawal caps.
What monthly and annual limits are in effect?
Limits vary by account tier; e.g., Premium Plus allows higher limits.
Can limits be increased? How?
Limits can be increased via upgrading account tiers and verification.
Do limits differ for verified users?
Yes, higher verification levels allow higher limits.
Are there restrictions for new accounts?
New accounts have standard initial limits.
Do special limits apply in different countries?
Fees and limits may vary with geographic location.
Can operations be temporarily blocked?
Yes, for suspicious activity or security reasons.
Are there limits on the number of daily operations?
Likely, but specific counts not detailed.
What are the minimum amounts for account funding?
No minimum deposit required to open account.
What methods of funding are supported?
Bank transfer, card top-ups, cash top-ups at PayPoint and Post Office.
Are there fees for funding?
Fees apply for some methods, e.g., cash top-ups carry fees.
What are the minimum funding amounts?
Not specifically detailed.
How quickly are funds credited when funding?
Card top-ups and cash loads processed in minutes; bank transfers may vary.
How can money be withdrawn from the system?
ATM withdrawals, bank transfers.
Are there fees for fund withdrawal?
Fees apply; varies by account and withdrawal type, e.g., £1.25 for UK ATMs.
How long does withdrawal take?
ATM withdrawals instant; bank transfer times standard to bank processing.
What withdrawal limits are set?
Daily ATM withdrawal limit £250.
How quickly are funds credited when funding with a card?
Minutes.
How long does a bank transfer take?
Standard bank processing times; often 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers not supported.
Are transfers between users instant?
Internal transfers are generally fast.
Are there delays when funding on weekends?
Possible delays for bank transfers.
Do holidays affect funding speed?
UK bank holidays delay processing.
Can crediting be accelerated for a fee?
No info on express credits.
What determines the speed of funding processing?
Funding method, bank processing times, and operational hours.
Are there notifications about funding status?
Yes, notifications via app and email.
What to do if funding takes too long?
Contact customer support for assistance.
How quickly are withdrawal requests processed?
Usually same day, depending on method.
How long does card withdrawal take?
ATM withdrawal immediate; card-related transfers follow bank times.
How quickly do bank transfers arrive?
Usually 1-3 business days.
Are cryptocurrency withdrawals instant?
Not supported.
Are there withdrawal delays on weekends?
Yes, typical for bank transfers.
Can withdrawal be accelerated for an additional fee?
No public info.
What determines withdrawal processing time?
Method and bank processing times.
Are there notifications about withdrawal status?
Yes, via app and email.
Can a withdrawal request be canceled?
Cancellation depends on processing stage; no detailed info.
How to register with the payment service?
Online application on suitsmecard.com with ID verification and address confirmation.
What data is needed to create an account?
Name, date of birth, UK address, valid ID (passport, driving license, or EU ID), email, phone number.
Can registration be done without email?
No, email is required for registration and notifications.
Is phone confirmation required during registration?
Yes, phone number confirmation is required.
Are there age restrictions for registration?
Must be 18 or older.
Can a corporate account be created?
Yes, corporate accounts are available.
Is it required to provide real data?
Yes, real personal information required for verification.
Are there country restrictions for registration?
Only UK residents with a UK address can register.
How long does account activation take?
Typically immediate after verification; card arrives within 3-5 working days.
What verification levels exist?
Basic and enhanced verification for different account tiers.
What documents are required for basic verification?
Valid ID document such as passport, UK driving license, or EU national ID card.
Are documents needed for full verification?
Additional verification may be required for higher limits or corporate accounts.
Are digital copies of documents accepted?
Yes, digital copies or photos of documents are accepted.
How long does the verification procedure take?
Usually completed promptly; exact time not specified.
Can the service be used without verification?
Limited use with basic verification; full features require verification.
What restrictions apply to unverified users?
Lower limits on transactions and features.
Is address confirmation required?
Address confirmation required as part of registration (UK address).
Is a selfie with documents required?
Yes, a selfie may be required for identity verification and liveness check.
How often do documents need to be updated?
No fixed schedule; updates requested as needed.
What encryption technologies does the service use?
HTTPS encryption and app security to protect data transmissions.
Is two-factor authentication supported?
Yes, multi-factor authentication is used, including device authorization.
Are there SMS confirmations for operations?
SMS may be used for verification steps.
Is biometric authentication supported?
Yes, face and fingerprint authentication are supported.
Is blockchain technology used?
No public information on blockchain implementation.
Is there a multi-level security system?
Yes, device authentication, fraud monitoring, and biometric security.
How is user personal data protected?
Data encrypted during transmission and securely stored with access controls.
Is cold storage used for cryptocurrencies?
Not applicable, as cryptocurrency is not supported.
Is there DDoS attack protection?
No specific details available, but standard industry practices expected.
Are regular security audits conducted?
Yes, routine security audits implied.
What anti-phishing protection measures are provided?
Monitoring and user alerts for suspicious activity.
Is there a suspicious activity detection system?
Yes, 24/7 fraud and suspicious activity monitoring.
How does the service combat money laundering?
AML and KYC compliance with identity verification and transaction monitoring.
Is there blocking of suspicious accounts?
Yes, accounts can be blocked if suspicious activity detected.
What to do when fraud is detected?
Contact customer support immediately; account can be frozen.
How to report suspicious activity?
Report via customer support channels.
Is there compensation for damage from fraudsters?
Client funds are safeguarded but not covered by FSCS; no specific compensation scheme detailed.
What user rights exist for disputed transactions?
Users can file disputes; standard financial service dispute handling procedures apply.
How to dispute account blocking?
Contact support and provide required information for review.
Is there insurance against cyber attacks?
No specific cybersecurity insurance disclosed.
What fees does the service charge for transfers?
Fees vary by account type and transfer; e.g., local transfers out £1.09 or more depending on plan.
Are there fees for account funding?
Some funding methods have fees, e.g., cash top-ups.
Are fees charged for fund withdrawal?
Yes, fees apply especially for ATM withdrawals.
Are there fees for currency conversion?
Yes, based on market rates plus fees.
Are there fees for account inactivity?
No confirmed inactivity fees.
Are there account maintenance fees?
Monthly fees apply for Premium and Premium Plus accounts.
Are fees charged for operation cancellation?
No specific fees for cancellation noted.
Are there fees for expedited operations?
No detailed info on express service fees.
Are there hidden fees?
Fees are disclosed, but user reviews note fee complexity.
How are fees calculated for large amounts?
Fees typically percentage-based or tiered; specific calculations depend on transaction type.
Are there different tariff plans in the service?
Yes, Essential (free), Premium (£4.97/month), and Premium Plus (£9.97/month).
What advantages does VIP status provide?
No VIP program publicly detailed.
How to get preferential conditions?
Upgrading account tiers increases limits and reduces some fees.
Are there free operations per month?
Premium Plus offers some free ATM withdrawals monthly.
Are there discounts for active users?
No official discounts for frequent use.
Are there corporate tariffs?
Corporate account pricing is available but not detailed.
Can individual conditions be obtained?
No public info on custom pricing.
Do promotional codes work for fee reduction?
Not documented.
Are there cashback programs?
Yes, cashback is offered on selected transactions.
Are there discounts for transaction volumes?
No official volume discounts noted.
Is there an official mobile application?
Yes, official app available.
On which platforms is the application available?
Available on iOS App Store and Google Play Store.
What functions are available in the mobile application?
Account management, payments, transfers, card activation, security controls.
Does functionality differ from the web version?
Mostly consistent functionality; mobile offers convenience and biometric login.
Is Touch ID/Face ID supported?
Yes, biometric login is supported.
Can the application work offline?
Limited offline functionality; requires online access for transactions.
Are there push notifications about operations?
Yes, users receive push notifications.
Is dark theme supported?
Dark mode availability not confirmed.
How often is the mobile application updated?
Regular updates compatible with OS versions.
Are there beta versions of the application?
No public beta program noted.
Is the web interface of the service convenient?
Web interface rated as user-friendly and straightforward.
Is responsive design supported?
Yes, responsive design supported.
In which languages is the interface available?
English primarily; some multilingual features.
Is there a night mode for the website?
Not specifically stated.
Are hotkeys supported?
No information on hotkey support.
Can data be exported?
Export options not detailed.
Is there an API for developers?
No public API documentation.
Is integration with other services supported?
Limited third-party integration; supports standard bank transfers.
How often is the web interface updated?
Regular maintenance and updates applied.
Are there virtual cards in the service?
No verified info on virtual card issuance.
Can disposable cards be created?
No data available.
Is multi-currency account functionality supported?
Yes, multi-currency (GBP, EUR, RON, SEK) account held.
Are there investment products?
No investment products offered.
Can interest be earned on balance?
No interest paid on balance.
Are there credit products?
No credit or loan products offered.
Is P2P trading supported?
P2P transfer of funds supported within the platform, but no cryptocurrency or securities trading.
Can cryptocurrencies be bought/sold?
No cryptocurrency trading or exchange.
Is there acquiring for business?
Business services including card acceptance or acquiring not publicly detailed.
Are mass payouts supported?
No clear information on bulk payments.
Is there a loyalty program in the service?
Cashback options exist; no formal loyalty program.
How are bonus points earned?
Cashback rewards on selected transactions.
Is there cashback for operations?
Yes, cashback on eligible transactions.
Are there referral programs?
Referral program is mentioned.
What privileges do VIP clients have?
No VIP client program detailed.
Are there seasonal promotions and offers?
No detailed promotions.
Can premium status be obtained?
Premium accounts available by subscription.
Are there partner discounts?
Partner discounts not publicly detailed.
Are there corporate loyalty programs?
No corporate loyalty program info.
Does the service allow operations with online casinos?
No explicit information; however, gambling transactions likely subject to regulatory scrutiny.
Are there restrictions on gambling transactions?
Typically, e-money accounts have restrictions on gambling-related transactions.
Can accounts be blocked for casino play?
Accounts can be blocked due to suspicious or prohibited activity.
How does the service view gambling?
Gambling transactions monitored and controlled per regulatory requirements.
Are there special conditions for gambling?
No special conditions publicly available.
Are casino transactions tracked?
Transactions are monitored for compliance.
Can operations with gambling sites be hidden?
No, transparency required by AML regulations.
Are there notifications about gambling expenses?
No specific gambling expense notifications.
Are there special fees for gambling operations?
No specific fees known.
Can limits be set on gambling?
No public info on spending controls specific to gambling.
Is there a self-exclusion function?
Not publicly specified.
Can access to gambling sites be restricted?
No public data on this feature.
Is gambling expense control supported?
No explicit gambling expense controls.
Are there notifications about limit exceedance?
General notification systems exist for limits, not gambling-specific.
Can operations with casinos be blocked?
Yes, suspicious activities including gambling transactions can be blocked.
Is there gambling expense statistics?
Not public.
Is a "cooling-off period" supported?
No information available.
Can help be obtained for gambling addiction?
Not specified.
Is there partnership with player assistance organizations?
No public partnerships noted.
How to set up gambling expense notifications?
Not available.
Which online casinos accept this payment method?
Not specified.
Are there exclusive partnerships with specific casinos?
None known.
Do conditions differ when used in different casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
Not explicitly stated; typical for debit cards but subject to casino policy.
Are there geographic restrictions for casino usage?
UK regulatory constraints apply.
How do casino operators typically process transactions from this method?
Standard debit card transaction processing.
Are there typical processing times when used with casinos?
Instant to a few hours typical for card payments.
Do casinos usually charge additional fees for this method?
Not typical but depends on casino.
Are there any known compatibility issues with major casino platforms?
No documented issues.