What is the official website of the payment service?
https://www.tajbank.com
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Visit the "Contact Us" page on the official website or check the footer section for up-to-date contact information.
What is the hotline phone number?
+234 700 825 2265
Is there a toll-free support number?
No publicly listed toll-free number; customers typically use standard phone lines.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Most inquiries use [email protected], but specialized contacts may be provided for corporate or partnership questions.
Where can I find the online chat support?
There is no dedicated online chat; inquiries are commonly resolved by email, phone, or website form submission.
Does the chat support work 24/7?
Online chat support is not currently available; support is provided during business hours by phone and email.
Is there support through messengers (Telegram, WhatsApp)?
There is no publicly listed support via Telegram or WhatsApp; contact is typically by phone or email.
What are the support working hours?
Support is available Monday to Friday, typically 8:00 to 17:00 WAT; hours may vary for branches.
Does support work on weekends and holidays?
Weekend and holiday support is generally unavailable, except for some branch-specific exceptions.
Are there regional offices for in-person visits?
Yes, TAJBank operates multiple physical branch offices across Nigeria for in-person service.
Where are the physical offices located?
Branches are located in Abuja, Kano, and other major Nigerian cities; main office: No. 33 Gana Street, Maitama, Abuja.
Can I schedule a personal meeting?
Personal meetings can be scheduled by contacting a branch directly or via inquiry through the website.
Are there representatives in different countries?
TAJBank does not operate international offices; services are focused within Nigeria.
In which languages is support available?
Support is available in English; local languages may be offered at branches for convenience.
How quickly does support respond to requests?
Response times are typically within 1-2 business days for email; phone and branch support is immediate during hours.
Is there a priority system for VIP clients?
VIP clients and corporate customers may receive priority handling and dedicated relationship managers.
Can I request a callback?
Callback requests can be made through phone support or website contact forms.
When was the payment service founded?
TAJBank was founded and commenced operations in 2019.
Who is the founder and owner of the service?
The bank was co-founded by Mr. Hamid Joda and Mr. Sherif Idi, with the ownership structure including private investment.
In which country is the company registered?
Nigeria
What is the development history of the payment service?
TAJBank launched in 2019 as Nigeria's second non-interest bank, expanding its branches and digital payment offerings since then.
Have there been major updates or rebranding?
Since launch, TAJBank has introduced new digital channels and expanded its branch network with continued product enhancements.
Who sits on the company's board of directors?
The board includes Mr. Hamid Joda (MD/CEO), Mr. Sherif Idi (ED), and other notable professionals in banking and finance.
Are there investors or partners in the service?
TAJBank is privately funded with strategic partnerships in technology, payment processing, and financial inclusion initiatives.
Does the company participate in stock trading?
TAJBank is not publicly listed; shares are privately held.
What is the company's market capitalization?
Market capitalization value is not disclosed publicly for privately held financial institutions.
Are there subsidiary companies or branches?
TAJBank operates branch offices but does not have separately incorporated subsidiaries as of 2025.
What licenses does the payment service have?
Licensed by the Central Bank of Nigeria as a non-interest commercial bank.
In which jurisdictions does the service operate officially?
TAJBank operates officially within Nigeria under national banking regulations.
Are there licenses for cryptocurrency operations?
No public license for cryptocurrency operations; TAJBank does not currently offer crypto-related services.
Does the service comply with AML/KYC requirements?
TAJBank complies with AML and KYC requirements under CBN guidelines, requiring identity verification for accounts.
Are there security certificates (PCI DSS, etc.)?
Nigerian banks generally implement PCI DSS for card payments and ISO security standards for IT systems.
Has the service undergone security audits?
Security audits are conducted regularly in accordance with regulatory requirements and industry standards.
Is there insurance for client funds?
Client deposits are insured by the Nigeria Deposit Insurance Corporation (NDIC).
Which international standards does it comply with?
Compliance includes ISO/IEC standards for IT security, PCI DSS for payments, and CBN regulatory frameworks.
Have there been any regulatory fines or violations?
No major regulatory fines or violations have been publicly disclosed for TAJBank.
Where can I find real reviews about the service?
Reviews are available on Google, Facebook, Nairaland, and Nigerian banking review sites.
What are the main user complaints?
Common complaints relate to digital platform usability, branch wait times, and delays in customer resolution.
What do users most often praise the service for?
Users praise TAJBank for fast account opening, ethical banking, customer service, and innovative digital products.
Are there issues with fund withdrawals?
Most users report smooth withdrawals; occasional delays may occur due to network or verification.
Is the interface convenient according to users?
TAJBank’s mobile and web platforms are considered user-friendly and modern by most customers.
Are clients satisfied with transaction speed?
Most users report quick transaction processing, especially for in-app and digital transfers.
Do users recommend this service?
The majority of users recommend TAJBank for payments and banking in Nigeria.
How do experts assess the service's reliability?
Industry experts recognize TAJBank’s reliability and compliance with Nigerian banking standards.
Are there industry awards and recognitions?
TAJBank has received awards for innovation, ethical banking, and digital transformation.
Does the service participate in payment system rankings?
The bank features in Nigerian banking sector rankings for growth, innovation, and customer service.
Are there recommendations from financial regulators?
CBN endorses licensed banks meeting standards; TAJBank is fully authorized as a non-interest bank.
What reputation does the service have among partners?
Partners and merchants regard the bank highly for cooperation and prompt settlement of merchant accounts.
How do they evaluate solution innovation?
TAJBank is commended for Sharia-compliant offerings and digital innovations within the Nigerian market.
Are there quality service certificates?
Banks in Nigeria generally obtain ISO/IEC and other local service certifications to assure standards.
Does the company participate in industry conferences?
TAJBank’s leadership regularly presents at Nigerian and African banking events and fintech conferences.
How does the service position itself in the market?
TAJBank positions as a leading ethical, non-interest bank driving financial inclusion and digital transformation.
Which fiat currencies does the service support?
The main supported currency is Nigerian Naira (NGN).
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not supported for account operations or payments.
Is there a proprietary cryptocurrency or token?
TAJBank has no proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is not generally available; services are focused on Naira transactions.
What exchange rates are used for conversion?
All currency exchanges, if offered, would be based on official CBN rates and market benchmarks.
How often are exchange rates updated?
Exchange rates are typically updated daily when applicable, based on market and regulatory adjustments.
Are stablecoins supported?
Stablecoins are not supported by TAJBank.
Can exotic currencies be handled?
Exotic currencies are generally not supported for remittance or conversion by Nigerian banks.
What types of transfers does the service support?
Local transfers, interbank payments, bill payments, mobile and internet banking transactions.
Can transfers be made between service users?
Yes, peer-to-peer transfers within TAJBank accounts are supported.
Are transfers to bank cards supported?
Transfers to bank accounts/cards at other banks via NIP and interbank rails.
Can money be transferred to bank accounts?
Yes, domestic bank account transfers are supported through internet and mobile banking.
Is bill payment available?
Bill payment for utilities, airtime, and services is available through TAJBank’s digital platforms.
Are recurring payments supported?
Recurring payment options can be set up for select services via mobile or online banking.
Can automatic transfers be set up?
Automated transfers are supported via scheduled payments in digital channels.
Is payment scheduling available?
Payment scheduling is available for routine bill payment and account transfers.
Are group payments supported?
Group payments are not currently highlighted; users arrange via multiple single transfers.
Can payment links be created?
Payment links are generally not offered; payment requests and transfers are processed via account details.
What are the minimum transaction amounts in the service?
Minimum transfer is usually NGN100 for most operations, subject to bank policy.
What are the maximum amounts that can be transferred?
Maximum limits depend on account type and CBN rules, often NGN1,000,000 per transaction for individuals.
Are there daily limits on operations?
Daily transaction limits are set per account level and verified status.
What monthly and annual limits are in effect?
Monthly and annual limits apply per account type, in line with CBN regulations.
Can limits be increased? How?
Limits can be increased by submitting requests with enhanced verification and documentation.
Do limits differ for verified users?
Yes, verified users enjoy higher limits than non-verified accounts per standard bank practices.
Are there restrictions for new accounts?
New accounts may have lower initial transaction limits until verification is complete.
Do special limits apply in different countries?
Operations are limited to Nigeria; no international limit variations.
Can operations be temporarily blocked?
Accounts can be temporarily blocked for security or compliance reasons by request or at bank discretion.
Are there limits on the number of daily operations?
The number of daily transactions may be restricted to prevent fraud and comply with banking policy.
What are the minimum amounts for account funding?
Minimum deposit amount is typically NGN500 to NGN1,000, depending on funding method.
What methods of funding are supported?
Bank transfers, cash deposits at branches, mobile banking, and digital channels are accepted.
Are there fees for funding?
Standard funding via cash or internal transfer is usually free; fees may apply for certain channels.
What are the minimum funding amounts?
Minimum funding aligns with NGN500-NGN1,000 depending on method and channel.
How quickly are funds credited when funding?
Funds are credited instantly or within minutes for electronic channels; cash funding is same-day.
How can money be withdrawn from the system?
Withdrawals can be done at branches, ATMs, and via transfer to other banks.
Are there fees for fund withdrawal?
Withdrawal fees apply for ATM and some electronic transfers; cash withdrawal at branches is generally free.
How long does withdrawal take?
Electronic withdrawals are processed instantly; interbank transfers may take several minutes to hours.
What withdrawal limits are set?
Withdrawal limits are set by the bank and follow CBN rules for both ATM and electronic transactions.
How quickly are funds credited when funding with a card?
Card funding is generally credited instantly through digital channels.
How long does a bank transfer take?
Bank transfers are processed within minutes during banking hours.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Yes, transfers between TAJBank users are instant.
Are there delays when funding on weekends?
Weekend processing may be delayed for interbank transactions, but internal transfers are typically processed.
Do holidays affect funding speed?
Banking holidays may cause delays in interbank and external funding transactions.
Can crediting be accelerated for a fee?
Expedited funding is uncommon; standard speeds apply for most methods.
What determines the speed of funding processing?
Channel used, verification status, bank hours, and regulatory settlement schedules affect speed.
Are there notifications about funding status?
Users receive notifications via SMS, email, or app push about funding and transaction status.
What to do if funding takes too long?
Contact customer support, provide transaction details, and request an investigation.
How quickly are withdrawal requests processed?
Requests are processed instantly or same-day for in-bank transactions; external transfers may take longer.
How long does card withdrawal take?
Withdrawals at ATMs occur instantly; card-based funding or withdrawal via channels typically within minutes.
How quickly do bank transfers arrive?
Interbank transfers are credited within minutes to hours, depending on network and bank involved.
Are cryptocurrency withdrawals instant?
Not applicable; TAJBank does not process cryptocurrency withdrawals.
Are there withdrawal delays on weekends?
Withdrawal processing may be delayed for interbank transfers on weekends, but internal is timely.
Do holidays affect withdrawal speed?
Holidays may delay withdrawal processes for transactions involving external banks.
Can withdrawal be accelerated for an additional fee?
Expedited withdrawal is not generally offered; standard procedures apply.
What determines withdrawal processing time?
Method of withdrawal, verification, time of day, and external bank policies.
Are there notifications about withdrawal status?
Withdrawal notifications are sent via SMS, email, or app for status updates.
Can a withdrawal request be canceled?
Withdrawals can only be canceled if not yet processed; contact support immediately to request cancellation.
How to register with the payment service?
Visit a TAJBank branch or use the mobile/web digital onboarding for new account registration.
What data is needed to create an account?
Personal details, valid ID, address, phone number, and BVN are required for account opening.
Can registration be done without email?
Registration generally requires an email, but some services may permit phone-based sign-up.
Is phone confirmation required during registration?
Phone verification by OTP is required for security and activation.
Are there age restrictions for registration?
Account holders must be at least 18 years old or have consent for minor accounts.
Can a corporate account be created?
Yes, business accounts can be opened with proper documentation.
Is it required to provide real data?
Real, verifiable information and documents are required due to compliance and KYC rules.
Are there country restrictions for registration?
Registration is permitted for Nigerian residents and those with valid local identification.
How long does account activation take?
Activation is immediate for verified digital onboarding or within 24 hours for manual branch processing.
What verification levels exist?
Tiered verification includes basic (ID/BVN), full (address/utility bill), and enhanced (business documents).
What documents are required for basic verification?
Valid government-issued ID, BVN, and proof of address for basic level.
Are documents needed for full verification?
Full verification requires additional address and income proof, and utility bill for individuals; incorporation documents for businesses.
Are digital copies of documents accepted?
Digital document uploads are accepted for online and mobile registration.
How long does the verification procedure take?
Verification is processed within minutes to a day for most documents; complex cases may take longer.
Can the service be used without verification?
Limited functionality is available; full features require completed verification.
What restrictions apply to unverified users?
Unverified users have lower transaction limits, limited transfer ability, and restricted service access.
Is address confirmation required?
Address confirmation is required for higher-limit accounts and regulatory compliance.
Is a selfie with documents required?
Photo uploads or selfies with documents may be required for remote verification.
How often do documents need to be updated?
Updates occur when documents expire, upon customer information change, or regulatory request.
What encryption technologies does the service use?
TAJBank uses standard SSL/TLS encryption and secure banking software for data protection.
Is two-factor authentication supported?
Yes, 2FA through OTP is supported for login and sensitive actions.
Are there SMS confirmations for operations?
SMS confirmations are used for registration, transfers, and key transactions.
Is biometric authentication supported?
Biometric login via fingerprint or face recognition is offered in the mobile app.
Is blockchain technology used?
Blockchain is not utilized in service operations; TAJBank offers traditional banking infrastructure.
Is there a multi-level security system?
Multi-layered security incorporates login authentication, transaction verification, and backend monitoring.
How is user personal data protected?
Personal data is encrypted, backed by privacy policies and physical safeguards per Nigerian regulations.
Is cold storage used for cryptocurrencies?
Cold storage procedures for crypto are not applicable.
Is there DDoS attack protection?
Standard anti-DDoS solutions and network threat mitigation are implemented.
Are regular security audits conducted?
Regular internal and external audits are carried out per CBN requirements.
What anti-phishing protection measures are provided?
Anti-phishing education, secure login, and proactive scam warnings are in place.
Is there a suspicious activity detection system?
Automated monitoring and flagging of unusual transactions for review.
How does the service combat money laundering?
AML monitoring tools, KYC procedures, and SAR filing to relevant authorities.
Is there blocking of suspicious accounts?
Suspicious accounts may be blocked or suspended pending investigation.
What to do when fraud is detected?
Report immediately to support, block access, and submit details for investigation.
How to report suspicious activity?
Use customer support channels or contact forms to report suspicious activity.
Is there compensation for damage from fraudsters?
Compensation may be provided if bank liability is established, otherwise per regulator instructions.
What user rights exist for disputed transactions?
Users have rights to dispute unauthorized transactions; resolution per regulator and bank policy.
How to dispute account blocking?
Submit request and documents to support; review is handled per dispute procedures.
Is there insurance against cyber attacks?
Insurance against cyber incidents is standard in industry, covering losses where bank liability is proven.
What fees does the service charge for transfers?
Transfer fees depend on method: intra-bank is free or low; interbank/local rails apply nominal fees.
Are there fees for account funding?
Most funding methods are free; third-party or non-standard channels may incur fees.
Are fees charged for fund withdrawal?
Withdrawal fees apply for ATM, third-party rails, and some electronic transfers.
Are there fees for currency conversion?
Currency conversion fees apply if service is available; calculated per transaction.
Are there fees for account inactivity?
Account inactivity fees are not standard; some banks may levy fees for dormant accounts after prolonged inactivity.
Are there account maintenance fees?
Monthly or annual maintenance fees may exist depending on account type and balance.
Are fees charged for operation cancellation?
No cancellation fees for unprocessed transactions; processed transaction reversals may incur costs.
Are there hidden fees?
TAJBank publicly discloses all fees; hidden fees are prohibited by banking laws.
How are fees calculated for large amounts?
Large transaction fees follow a sliding scale based on amount and channel per CBN regulations.
Are there different tariff plans in the service?
Tariff plans and packages are available depending on account type and business needs.
What advantages does VIP status provide?
VIPs get priority support, higher limits, personalized account management, and exclusive offers.
How to get preferential conditions?
Meet relationship value thresholds, maintain business activity, or negotiate with account manager.
Are there free operations per month?
Free transactions may be provided up to a preset limit, especially for internal transfers.
Are there discounts for active users?
Active usage may entitle users to fee discounts, cashback, or special pricing.
Are there corporate tariffs?
Corporate accounts have tailored pricing, fee packages, and added features.
Can individual conditions be obtained?
Yes, based on relationship, account type, negotiation, or product usage.
Do promotional codes work for fee reduction?
Promotional codes and campaigns may be offered for fee discounts.
Are there cashback programs?
Cashback offers are provided periodically for select transactions and campaigns.
Are there discounts for transaction volumes?
High-volume users may receive discounted rates as part of business packages.
Is there an official mobile application?
TAJBank has an official mobile banking application.
On which platforms is the application available?
The app is available on Android and iOS platforms.
What functions are available in the mobile application?
Account management, transfers, bill payments, funding, balance check, card control, and customer support.
Does functionality differ from the web version?
Mobile and web platforms offer similar core banking features, with some variations in advanced tools.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported for login.
Can the application work offline?
Offline use is not supported; internet connectivity is required for all functions.
Are there push notifications about operations?
Push notifications for transactions, security alerts, and account activity are provided.
Is dark theme supported?
Dark mode is available in the mobile app for user comfort.
How often is the mobile application updated?
Updates occur quarterly or as needed for new features and security improvements.
Are there beta versions of the application?
Beta testing is occasionally offered for major app updates.
Is the web interface of the service convenient?
Web platform is designed for ease of use and self-service.
Is responsive design supported?
TAJBank’s website is mobile-responsive for accessibility across devices.
In which languages is the interface available?
Interfaces are primarily in English; local languages may be available at branches.
Is there a night mode for the website?
Dark mode or night mode is supported on both web and mobile app.
Are hotkeys supported?
Hotkey support is limited; standard navigation applies on web platforms.
Can data be exported?
Data export in PDF, CSV, or statement formats is available for transaction records.
Is there an API for developers?
APIs are offered for partnerships and integration with corporate clients.
Is integration with other services supported?
Integration with select merchants, billers, and financial services is supported.
How often is the web interface updated?
Updates are made routinely for security, compliance, and new features.
Are there virtual cards in the service?
Virtual card issuance for online payments is supported.
Can disposable cards be created?
Disposable virtual cards for one-time or limited use can be generated.
Is multi-currency account functionality supported?
TAJBank accounts are primarily single-currency (Naira).
Are there investment products?
Investment and savings products are offered according to Islamic finance principles.
Can interest be earned on balance?
No interest is paid; profit-sharing models compliant with non-interest banking are available.
Are there credit products?
Non-interest compliant credit products such as Murabaha and leasing are available.
Is P2P trading supported?
P2P trading is not a standard feature; core banking and payment services are prioritized.
Can cryptocurrencies be bought/sold?
Buying and selling cryptocurrencies is not supported.
Is there acquiring for business?
Payment acquiring and merchant services for businesses are supported.
Are mass payouts supported?
Corporate customers can initiate mass payments and payroll services.
Is there a loyalty program in the service?
TAJBank offers loyalty programs with rewards for active users.
How are bonus points earned?
Bonus points are earned via transaction volumes and participation in promotions.
Is there cashback for operations?
Cashback on select transactions and campaigns is offered as part of promotions.
Are there referral programs?
Referral incentives reward clients who introduce new customers to TAJBank.
What privileges do VIP clients have?
VIPs enjoy priority support, tailored product offers, and exclusive event invitations.
Are there seasonal promotions and offers?
Seasonal and periodic promotions are run for clients and businesses.
Can premium status be obtained?
Premium account and service status is available for eligible clients.
Are there partner discounts?
Discounts with select merchants and partners may be provided for TAJBank clients.
Are there corporate loyalty programs?
Corporate loyalty programs are available for business clients.
Does the service allow operations with online casinos?
Nigerian non-interest banks like TAJBank generally prohibit transactions directly with online casinos.
Are there restrictions on gambling transactions?
Gambling-related transactions are restricted and monitored per CBN guidelines.
Can accounts be blocked for casino play?
Accounts may be blocked or reviewed if gambling activity is detected.
How does the service view gambling?
TAJBank and most Nigerian banks do not support or encourage gambling transactions.
Are there special conditions for gambling?
Gambling operations are restricted and not actively supported.
Are casino transactions tracked?
Transactions to known gambling merchants may be tracked and flagged.
Can operations with gambling sites be hidden?
All compliance-related transactions are subject to monitoring; hiding such payments is not supported.
Are there notifications about gambling expenses?
Notifications may be sent if compliance flags gambling transactions.
Are there special fees for gambling operations?
No special fees; gambling transactions are typically not supported.
Can limits be set on gambling?
Spending limits for gambling operations can be enforced per customer and regulatory requirements.
Is there a self-exclusion function?
Self-exclusion is generally not provided; customers can request account blocks.
Can access to gambling sites be restricted?
Access to gambling sites via payment channels can be blocked at the bank’s discretion.
Is gambling expense control supported?
Users can request monitoring or blocking for gambling expenses.
Are there notifications about limit exceedance?
Alerts and notifications are provided for transaction or spending limit breaches.
Can operations with casinos be blocked?
Yes, casino-related payments can be blocked by the bank.
Is there gambling expense statistics?
Banks may provide spending breakdowns on request, including flagged categories.
Is a "cooling-off period" supported?
Cooling-off features for gambling expenses are not standard but can be requested.
Can help be obtained for gambling addiction?
General Nigerian banking industry refers to external organizations for gambling addiction support.
Is there partnership with player assistance organizations?
Partnership specific to gambling addiction is not public; referrals to NGOs may be provided.
How to set up gambling expense notifications?
Contact customer support to request alerts or monitoring for gambling-related transactions.
Which online casinos accept this payment method?
Most Nigerian and international online casinos do not accept TAJBank for deposits or withdrawals.
Are there exclusive partnerships with specific casinos?
No exclusive partnerships with online casino operators.
Do conditions differ when used in different casinos?
Restrictions apply uniformly in alignment with Nigerian banking regulations.
Are there special bonuses for using this method in casinos?
No special bonuses or promotions are offered for casino payments.
Can the method be used for both deposits and withdrawals in casinos?
Deposits and withdrawals at casinos are generally not supported.
Are there geographic restrictions for casino usage?
Usage for gambling and casino payments is restricted within Nigeria.
How do casino operators typically process transactions from this method?
TAJBank transactions are not supported by most casino operators.
Are there typical processing times when used with casinos?
Not applicable due to non-support for casino operations.
Do casinos usually charge additional fees for this method?
No additional fees as casino operations are not supported.
Are there any known compatibility issues with major casino platforms?
TAJBank is generally not compatible with major online casino payment systems.