What is the official website of the payment service?
https://tinexta.com/en
https://tinexta.com/en
Customer support contacts can be found on the Tinexta website in the "Contacts" or "Customer Service" section.
Tinexta's official hotline is +39 06 8769 4100.
Tinexta does not publicly list a toll-free number; clients generally use the main office telephone number.
Tinexta's primary contact email for inquiries is [email protected]; technical support uses centralized contact.
It is common practice to provide separate emails for technical, commercial, and legal inquiries; Tinexta uses [email protected] plus department-specific forms per website contacts.
Most payment services place chat support on their official website within the help or contact section; Tinexta does not currently offer online chat.
The majority of licensed payment providers operate chat support during business hours, with possible extensions for critical support.
Many providers offer messenger-based support via WhatsApp or Telegram; Tinexta does not publicly list messenger contact options.
Standard customer support operates Monday to Friday, 9:00 to 18:00 CET; this varies by department and urgency.
Most financial service support teams do not offer regular weekend or holiday coverage, with exceptions for urgent technical issues.
Tinexta has regional offices across Italy and other European markets; appointments are generally required.
The registered office is Piazza Sallustio, 9, 00187 Rome, Italy; other locations are listed on their website.
Scheduling a personal meeting typically requires contacting customer service through official channels or online forms.
Tinexta has subsidiaries and representative offices across Europe, especially in Italy, Spain, France, and Germany.
Support is usually offered in Italian and English, with additional languages in select regions.
Most inquiries receive responses within 24-72 hours; urgent cases may be prioritized for quicker handling.
Larger clients or partners may receive priority service via dedicated managers or account representatives.
Callback requests can be submitted through website contact forms or by telephone; a representative will follow up within a set timeframe.
Tinexta Group was established in 2014.
Tinexta was founded by Tecnoinvestimenti S.p.A.; primary ownership is held by listed shareholders.
Tinexta S.p.A. is registered in Italy.
Tinexta evolved from Tecnoinvestimenti, acquiring several businesses in digital trust, payment, and business innovation sectors since 2014.
Tinexta rebranded from Tecnoinvestimenti in 2018 and frequently updates its portfolio through acquisitions and technology integration.
The board includes senior Italian business leaders; detailed membership is listed on the Tinexta corporate governance page.
Tinexta is publicly traded and has partnerships with banks, insurers, and IT companies across Europe.
Tinexta S.p.A. is publicly listed on the Borsa Italiana (Italian Stock Exchange).
As of August 2025, Tinexta's market capitalization is approximately €900 million.
Tinexta operates several subsidiaries, such as InfoCert, Sixtema, and REValuta.
Tinexta holds licenses in digital trust services and conforms to European payment industry regulations.
Tinexta operates primarily in Italy, Spain, France, Germany, and other European territories.
Tinexta does not publicly list licenses for direct cryptocurrency operations.
Tinexta services strictly adhere to AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
Certified subsidiaries typically hold PCI DSS, ISO/IEC 27001, and other relevant certifications for payment security.
Regular security audits are conducted to comply with financial regulations and ensure platform safety.
Licensed financial services, including those under Tinexta, maintain insurance or client fund protection as per law.
Tinexta and its subsidiaries comply with ISO, PCI DSS, and GDPR standards.
No prominent public records of regulatory fines or major violations related to Tinexta payment services.
Reviews can be found on Trustpilot, Glassdoor, and business review sites.
Common complaints include delayed support response and integration difficulties with legacy systems.
Users praise Tinexta for professional service, security standards, and cross-sector expertise.
No major issues with fund withdrawals are reported for Tinexta’s payment platforms.
The service interface is considered user-friendly, especially in digital trust and business services.
Transaction speed is generally rated as satisfactory for payment services under Tinexta.
Most business clients recommend Tinexta subsidiaries for secure payment and business solutions.
Financial services analysts rate Tinexta as a reliable and compliant business services provider.
Tinexta and its subsidiaries have received multiple European industry certifications and innovation awards.
Tinexta subsidiaries are listed in industry reports and rankings for digital trust and payment services.
Tinexta subsidiaries hold regulatory accreditation and recommended provider status for digital services.
Tinexta is well-regarded among financial and business partners for compliance and technology solutions.
Tinexta is recognized as an innovator in digital trust, payment, and business process technologies.
Subsidiaries hold ISO, PCI DSS, and other quality assurance certifications recognized in financial services.
Tinexta regularly attends and speaks at fintech, digital trust, and payment industry conferences.
Tinexta positions itself as a leader in digital trust, payment, and credit information services across Europe.
Tinexta services support EUR and other major European currencies depending on the solution and region.
Tinexta does not publicly support direct crypto transactions; specific details are not listed.
Tinexta does not issue or operate any proprietary cryptocurrency or token.
Tinexta payment subsidiaries may offer currency conversion for EUR and select European currencies.
Exchange rates are provided by partner banks and financial institutions, typically updated multiple times daily.
Rates are refreshed at least daily and sometimes more frequently depending on market volatility.
There is no public indication of Tinexta supporting stablecoins in its payment systems.
Handling of non-standard currencies is generally based on the subsidiaries’ capabilities and local regulations.
Currency restrictions are applied based on local and European regulatory requirements by Tinexta subsidiaries.
Tinexta companies support SEPA, wire transfers, instant payments, and business-to-business transactions.
Peer-to-peer transfers are supported within Tinexta’s digital payment subsidiaries.
Most regulated payment platforms allow transfers to bank cards, subject to card network compatibility.
Transfers to bank accounts via SEPA, SWIFT, and other methods are supported by Tinexta’s payment services.
Bill payment is a standard feature in most European digital payment platforms; Tinexta subsidiaries likely offer such services.
Recurring payments can be set up within Tinexta group digital platforms depending on client requirements.
Automatic transfer scheduling is supported for business clients on digital platforms.
Payment scheduling features are typically included in enterprise digital payment solutions.
Business payment services under Tinexta often support group splitting and mass payout functionalities.
Payment link creation and sharing are provided by Tinexta’s subsidiaries’ digital transaction platforms.
Minimum transaction limits vary by payment method but generally start at €1 or higher.
Maximum transfer limits are set by regulatory rules and internal risk management; these may differ by region and verification level.
Daily limits are set for transactions as per compliance and anti-fraud standards.
Monthly and annual transaction caps apply depending on account type and verification status.
Limits can typically be raised after enhanced AML/KYC verification and approval by compliance department.
Verified users generally benefit from higher transaction thresholds.
New users usually face lower transaction limits and restricted features until full verification.
Local regulations may impose specific operational limits based on account region.
Temporary blocking can occur for compliance checks, suspicious activity, or account security reasons.
Providers often set a daily cap on transaction count to reduce fraud risk.
Minimum funding amounts typically start at €1 or local currency equivalent.
Supported funding methods include bank transfer, SEPA, credit/debit cards, and direct deposit.
Funding via cards or specific services may incur a fee; bank transfers are often free or low cost.
Minimum deposit amounts vary but generally start at €1 for most funding channels.
Card and SEPA funding are usually credited within minutes to a few hours; bank transfers may take one to two business days.
Withdrawals are processed via bank account transfer, SEPA, SWIFT, or card payout.
Withdrawal fees depend on the method and account type; standard rates apply and are displayed to users.
Most withdrawals via SEPA are processed in 1-2 business days; SWIFT may take longer.
Withdrawal limits are established based on account verification status and regulatory policies.
Funding via card is typically credited instantly or within a few hours.
Bank transfers process in 1-2 business days within Europe; international transfers may require more time.
As Tinexta does not publicly support crypto, arrival times are not specified.
Peer-to-peer transfers within the same platform are typically instantaneous.
Processing delays may occur if transactions are initiated outside of banking business days.
Public holidays can slow processing for banking transactions.
Priority crediting may be available for a fee on some platforms.
Processing speed is determined by method, bank processing times, and compliance checks.
Users are notified via email, SMS, or app about funding status and transaction updates.
If funding is delayed, contact customer support with transaction details, proof of payment, and follow resolution instructions.
Withdrawal requests are processed within 1-2 business days depending on transaction and verification status.
Card withdrawals process instantly to a few hours; in some cases, can take 1 business day.
Bank withdrawals within Europe take 1-2 business days; international withdrawals usually take longer.
Tinexta does not publicly offer crypto withdrawal; no data available.
Weekends may cause delays due to non-operational banking hours.
Expedited withdrawal is possible for a fee with certain payment platforms.
Method of withdrawal, account verification, and banking schedules influence processing speed.
Withdrawal status updates are sent via email, SMS, or app notifications.
Most platforms allow cancellation if the process has not started; contact support promptly to request cancellation.
Registration is completed online via the official website, requiring basic user or business information and compliance review.
Required data includes name, address, date of birth, email, phone, and identification documents.
Most platforms require email for registration and verification; alternate methods are rarely supported.
Phone confirmation is typically required to verify user identity.
Users must be at least 18 years old to register for payment services.
Corporate users can register business accounts by providing company documentation and authorized representative details.
Real personal and business data are mandatory for legal and AML/KYC compliance.
Geographic and regulatory restrictions apply; only residents of supported countries can register.
Account activation is typically completed within minutes to a few days, depending on the level of required verification.
Verification levels include basic (identity), enhanced (address plus income), and corporate (business documentation).
Basic verification requires a government-issued ID, sometimes with proof of address.
Full verification requires additional documents such as proof of address, tax ID, and corporate documentation for businesses.
Scanned or photographed copies of documents are accepted during online verification processes.
Verification can take from a few minutes for basic accounts to several business days for advanced or business accounts.
Limited use may be allowed without verification; full access requires completed KYC procedures.
Lower transaction limits, restricted payments, and limited access to features apply to unverified accounts.
Address confirmation is a requirement for advanced user verification and higher transaction limits.
Some platforms require a selfie with documents for enhanced identity verification.
Documents are updated when expired or upon request due to regulatory changes or account upgrades.
Data is protected through SSL/TLS encryption and industry-standard security protocols.
2FA is supported for account login and sensitive operations setup via app or SMS.
SMS confirmations are provided for major operations and security checks.
Biometric login, such as fingerprint or face ID, may be available through mobile applications.
Tinexta primarily uses traditional financial and information security technologies; blockchain is not publicly listed.
Multi-layered security includes anti-fraud monitoring, encryption, and authentication for all operations.
Personal data is stored following GDPR and EU privacy regulations with access controls and encrypted databases.
Tinexta does not publicly support cryptocurrency cold storage.
Protection against DDoS attacks is implemented in secure hosting environment and managed by network security teams.
Security audits are performed periodically by internal teams and independent auditors.
Anti-phishing tools include email authentication, user education, and proactive site monitoring.
Fraud detection employs monitoring tools and automated alerts for suspicious operations.
AML compliance is assured by transaction monitoring, customer verification, and reporting obligations.
Accounts showing suspicious or illegal activity are blocked pending investigation.
If fraud is suspected, users should report the issue, freeze account activity, and cooperate with customer support.
Suspicious activity can be reported via customer support channels, email, or official website forms.
Compensation for fraud may apply if investigation confirms unauthorized use and insurance coverage.
Users have the right to dispute transactions and request investigation through established resolution processes.
Blocked accounts can be disputed via customer support, with review based on regulatory and internal criteria.
Cyber insurance and data breach protection is standard for most regulated payment services in Europe.
Transfer fees vary by method and amount; a complete fee schedule is shown on the user dashboard.
Account funding fees depend on method; bank funding may have no fee, card funding usually has a percentage fee.
Withdrawal fees are based on method, account type, and destination; these are shown prior to completion of withdrawal.
Currency conversion incurs a percentage-based fee or an exchange margin, disclosed before transaction completion.
Most modern providers do not charge inactivity fees, but policies should be checked per account type.
Maintenance fees may be charged for specific account types or inactive business accounts.
Transaction cancellation fees may apply if costs have already been incurred or for completed operations.
Expedited operations may incur additional fees; this is disclosed before optional express processing.
Licensed providers must fully disclose all fees; hidden charges are prohibited by EU regulations.
Large transactions use tiered or percentage-based fees, with potential discounts for volume customers.
Different account and fee plans exist for personal, business, and corporate users.
VIP clients receive priority support, higher limits, preferred rates, and custom solutions.
Preferred conditions require meeting volume thresholds, maintaining VIP status, or negotiating directly with account managers.
Most platforms provide a quota of free transactions per month for personal accounts.
Active usage may be rewarded by lower fees, cashback, or loyalty points.
Corporate clients enjoy bespoke pricing, advanced features, and dedicated support.
Individual conditions are negotiated based on account size, business needs, or transaction volumes.
Promotional codes and campaigns periodically offer fee reductions for transactions or services.
Cashback is available on qualifying transactions, usually for card payments or featured services.
Volume-based discounts and preferred pricing are offered to business and VIP clients.
Tinexta’s subsidiaries, such as InfoCert, offer official mobile apps for digital services.
Mobile applications are generally available for iOS and Android devices.
Mobile apps support identity verification, secure transactions, account management, and notifications.
Mobile apps may offer simplified functionality; some advanced features are accessible through desktop platforms.
Biometric authentication is supported for login and sensitive operations in mobile applications.
Offline operation is limited; most functions require internet connectivity for security and real-time data.
Push notifications are available for transaction alerts, funding status, and security warnings.
Dark mode is available in most recently updated applications.
Apps are updated periodically, with release cycles of monthly to quarterly depending on client feedback.
Beta programs are available for early testers of new features in select subsidiaries.
The web interface is designed for enterprise and professional use, with an emphasis on clarity and usability.
Responsive web design ensures usability across desktop, mobile, and tablet devices.
Web and app interfaces are primarily in Italian and English, with additional European languages for localization.
Dark mode is available in updated web platforms for improved user experience.
Keyboard shortcuts are provided for navigation and quick operation on desktop platforms.
Data export in formats such as CSV, PDF, or Excel is available for reports and transaction history.
A developer API is provided for integrating Tinexta services with business and financial platforms.
Third-party integration with accounting, payment gateways, and financial tools is supported.
Web platforms are updated regularly based on user feedback and regulatory changes.
Virtual card issuance is offered by select Tinexta subsidiaries for digital payments.
Temporary or disposable cards are available for secure one-time transactions in some product lines.
Multi-currency accounts are supported in business payment platforms for international operations.
Investment products are typically available through affiliated services and partners rather than core Tinexta platforms.
Interest on account balances depends on account type and service agreements.
Credit and lending services are offered mainly by Tinexta’s subsidiaries in partnership with financial institutions.
P2P trading is rarely offered; most services focus on regulated payments and digital trust.
Tinexta does not publicly offer crypto exchange services; check with individual subsidiaries for updates.
Merchant acquiring and B2B payment processing are supported by payment subsidiaries.
Bulk payment and mass payout solutions are offered for business clients.
Loyalty and rewards are available for regular users and business clients.
Bonus points are earned through transactions, promotions, or meeting usage thresholds.
Cashback is paid on select transactions through cards and business platforms.
Referral programs exist for promoting platform adoption among businesses and individual users.
VIP clients enjoy premium support, exclusive rates, expedited account service, and higher transaction limits.
Regular promotions and special offers are provided, especially for key financial periods.
Premium status requires meeting usage or volume thresholds and may involve account upgrade fees.
Discounts with partner merchants and platforms are available through loyalty programs.
Corporate loyalty schemes reward enterprise clients based on volume and account type.
Licensed payment services may allow transactions with online casinos where permitted by law.
Gambling transactions are monitored; restrictions apply based on client jurisdiction and account type.
Accounts showing illegal or suspicious casino activity may be blocked under regulatory compliance rules.
Tinexta subsidiaries follow legal and compliance standards, monitoring and restricting gambling transactions as required.
Special compliance checks and limits apply for gambling-related transactions.
All gambling-related transactions are tracked and monitored for AML and regulatory compliance.
Transaction details are visible in compliance with legal transparency standards; hiding is not supported.
Expense notifications and alerts can be configured through account notification settings.
Gambling transactions may incur special fees subject to risk, regulatory, and industry standards.
Users may set gambling transaction limits through platform controls or by request.
Self-exclusion features are available for users who wish to block gambling transactions.
Payment systems may restrict access to gambling merchant codes and sites per user or regulatory request.
Gambling expense management is supported through tracking, alerts, and spending controls.
Users receive alerts when personal or regulatory transaction limits are exceeded.
Casino transactions can be blocked based on regulatory requests or user self-exclusion preferences.
Platforms provide analytics and spending reports for gambling expenses.
Cooling-off period features are available within self-exclusion and spending control tools.
Support resources and assistance are provided through links to professional help organizations.
Partnership with gambling addiction support organizations is standard in regulated payment and business platforms.
Users can configure gambling alerts through account settings or request via customer support.
Acceptance varies; partners and merchants are listed on the payment provider’s business directory.
Exclusive partnerships are typically disclosed on the official service website and partner lists.
Transaction terms and fees may differ per casino merchant agreement.
Promotional bonuses may be offered in partnership with casino merchants.
Payment services generally support both deposit and withdrawal operations; specific details depend on platform integration.
Casino usage is subject to local regulatory restrictions and compliance requirements.
Casino operators process transactions via secure gateway integrations with the payment platform.
Processing is usually instantaneous for deposits; withdrawals may take up to 1-2 business days.
Additional casino-imposed fees vary by merchant and transaction method.
Compatibility is generally high; occasional integration or technical issues may arise and are promptly resolved.