What is the official website of the payment service?
https://www.titantrustbank.com
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Where can I find the customer support contacts?
The customer support contacts can be found at the "Contact Us" page on the official website.
What is the hotline phone number?
+234 700 TITAN (700 84826)
Is there a toll-free support number?
Titan Trust Bank does not publicly advertise a toll-free support number; standard call rates may apply.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Many financial institutions provide specialized emails for different departments such as corporate inquiries, complaints, or card services; check their website.
Where can I find the online chat support?
Online chat support is commonly located on the home or contact page of the official website if available.
Does the chat support work 24/7?
Most banks offer chat support during business hours, with some extending to 24/7 for basic inquiries.
Is there support through messengers (Telegram, WhatsApp)?
Messenger support, such as WhatsApp or Telegram, is increasingly common among banks and may be shown on their website or social media pages.
What are the support working hours?
Support is typically available Monday to Friday, from 8:00AM to 5:00PM, with limited weekend access for financial institutions.
Does support work on weekends and holidays?
Weekend and holiday support may be limited, but emergency issues are sometimes handled through hotlines.
Are there regional offices for in-person visits?
Licensed banks have branches and regional offices that accept walk-in customers for banking services and inquiries.
Where are the physical offices located?
Titan Trust Bank has branches across major cities in Nigeria, including Lagos, Abuja, and Port Harcourt.
Can I schedule a personal meeting?
Personal meetings can be scheduled by contacting customer service or visiting a branch; appointment policies vary.
Are there representatives in different countries?
Nigerian banks may have partner offices abroad but typically do not maintain direct international branches.
In which languages is support available?
English is predominantly used; some services may offer support in local Nigerian languages.
How quickly does support respond to requests?
Response times vary: phone and chat are immediate to a few minutes; emails typically within 1-2 business days.
Is there a priority system for VIP clients?
VIP or premium clients often receive dedicated support lines and priority handling, especially in wealth management.
Can I request a callback?
Most banks allow callback requests via online forms, the app, or hotline, and callbacks are scheduled within business hours.
When was the payment service founded?
Titan Trust Bank was founded in December 2018.
Who is the founder and owner of the service?
Tunde Lemo is the founding Chairman; Titan Trust Bank is owned by its shareholders, led by TGI Group.
In which country is the company registered?
Nigeria
What is the development history of the payment service?
Titan Trust Bank was established in 2018, rapidly expanding its branch network and digital banking capabilities.
Have there been major updates or rebranding?
Major updates include new product launches, expansion of branches, and digital platform enhancements since 2018.
Who sits on the company's board of directors?
The board is chaired by Tunde Lemo, and includes executive and non-executive directors as listed on the website.
Are there investors or partners in the service?
Titan Trust Bank is backed by TGI Group and other investors; strategic partnerships are established for banking technology.
Does the company participate in stock trading?
Titan Trust Bank is privately held and not publicly traded.
What is the company's market capitalization?
As a privately held company, market capitalization is not publicly disclosed.
Are there subsidiary companies or branches?
The bank operates branches nationwide in Nigeria; no information on international subsidiaries.
What licenses does the payment service have?
Titan Trust Bank operates with a commercial banking license issued by the Central Bank of Nigeria.
In which jurisdictions does the service operate officially?
Titan Trust Bank operates officially in Nigeria, with services regulated by the CBN.
Are there licenses for cryptocurrency operations?
There is no public information about Titan Trust Bank possessing cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
Commercial banks in Nigeria adhere strictly to AML and KYC requirements, overseen by the CBN.
Are there security certificates (PCI DSS, etc.)?
Banks typically comply with PCI DSS for card payments, SSL encryption, and other security certifications as required.
Has the service undergone security audits?
Security audits are a regular compliance requirement for banks, conducted annually or as mandated by regulators.
Is there insurance for client funds?
Deposits are insured by the Nigeria Deposit Insurance Corporation (NDIC) for eligible account holders.
Which international standards does it comply with?
Commercial banks follow international standards such as ISO/IEC 27001, PCI DSS, and SWIFT guidelines.
Have there been any regulatory fines or violations?
There are no public records of major regulatory fines or violations for Titan Trust Bank.
Where can I find real reviews about the service?
Real reviews can be found on Google Reviews, Facebook, Trustpilot, and local financial forums.
What are the main user complaints?
Common banking complaints include delayed transactions, network issues, and customer service response times.
What do users most often praise the service for?
Users frequently praise innovative digital banking features, customer service, and responsive staff.
Are there issues with fund withdrawals?
Occasional reports of withdrawal delays may arise, but resolution channels are available as with most banks.
Is the interface convenient according to users?
The mobile and web platforms are frequently noted for user-friendly, intuitive interfaces.
Are clients satisfied with transaction speed?
Transaction speed is widely regarded as efficient, especially for intra-bank transfers.
Do users recommend this service?
Many reviewers and customers recommend Titan Trust Bank for modern banking services.
How do experts assess the service's reliability?
Experts recognize Titan Trust Bank for embracing digital innovation and robust operational standards.
Are there industry awards and recognitions?
Titan Trust Bank has received awards for innovation and growth in Nigerian banking, including BusinessDay recognition.
Does the service participate in payment system rankings?
The bank participates in industry rankings and is cited among fast-growing Nigerian banks.
Are there recommendations from financial regulators?
Regulators provide general guidance but specific recommendations for individual banks are rarely publicized.
What reputation does the service have among partners?
Business partners consider the bank reputable for reliability, strategic growth, and professional collaboration.
How do they evaluate solution innovation?
Titan Trust Bank is noted for its adoption of new technologies and digital-first banking solutions.
Are there quality service certificates?
Quality assurance certifications such as ISO standards are common among major Nigerian banks.
Does the company participate in industry conferences?
Participation in banking and fintech conferences for networking and knowledge sharing is common.
How does the service position itself in the market?
Titan Trust Bank positions itself as a technology-driven, customer-centric financial service provider.
Which fiat currencies does the service support?
Nigerian Naira (NGN) is the primary supported currency.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrency transactions are not supported directly by Titan Trust Bank as per regulatory requirements.
Is there a proprietary cryptocurrency or token?
There is no proprietary cryptocurrency or token issued by the bank.
Can currencies be converted within the service?
Currency conversion is available for international transactions, subject to regulatory approval and limits.
What exchange rates are used for conversion?
Exchange rates are set by the bank based on daily CBN official rates or prevailing market rates.
How often are exchange rates updated?
Exchange rates are updated daily in line with market and regulatory requirements.
Are stablecoins supported?
Stablecoins are not supported by Titan Trust Bank for transactions.
Can exotic currencies be handled?
Handling of exotic currencies is subject to regulatory approval and may be available for corporate clients.
Are there currency restrictions in different countries?
Country-specific restrictions may apply to currency exchange and transfers per Nigerian or international regulations.
What types of transfers does the service support?
Titan Trust Bank supports bank transfers, payments, and digital transactions to other financial institutions.
Can transfers be made between service users?
Transfers between Titan Trust Bank customers are supported via online and mobile banking platforms.
Are transfers to bank cards supported?
Transfers to bank cards are commonly supported in Nigerian banking, subject to fees and terms.
Can money be transferred to bank accounts?
Transfers to bank accounts are fully supported through various banking channels.
Is bill payment available?
Bill payment for utilities and other services is available through mobile and online platforms.
Are recurring payments supported?
Recurring payment setups for eligible services can be managed through digital banking interfaces.
Can automatic transfers be set up?
Automatic transfers may be scheduled using the bank's digital and mobile platforms.
Is payment scheduling available?
Payment scheduling is often a standard feature for business and retail clients.
Are group payments supported?
Group payments or bill-splitting functionality may be provided for business accounts via online platforms.
Can payment links be created?
Payment link generation may be possible for business customers, supporting merchant payments.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary by operation, typically starting from NGN100 for local transfers.
What are the maximum amounts that can be transferred?
Maximum amounts are set by transaction type, user verification, and regulatory requirements.
Are there daily limits on operations?
Daily transaction limits apply depending on account type and verification level.
What monthly and annual limits are in effect?
Monthly and annual transaction limits are set according to regulatory guidelines and user status.
Can limits be increased? How?
Limits can be increased by submitting relevant documents and completing higher-level verifications.
Do limits differ for verified users?
Verified users enjoy higher transaction limits and additional service access.
Are there restrictions for new accounts?
New accounts often face lower transaction limits until verification is complete.
Do special limits apply in different countries?
Cross-border transaction limits may differ due to local regulations or international sanctions.
Can operations be temporarily blocked?
Temporary blocking can occur in case of suspicious activity, compliance review, or at the user's request.
Are there limits on the number of daily operations?
Daily operation count limits are set based on account type and anti-fraud measures.
What are the minimum amounts for account funding?
Minimum funding amounts vary, generally starting from NGN500 for most account types.
What methods of funding are supported?
Funding methods include bank transfers, cash deposits, and electronic payments.
Are there fees for funding?
Funding fees depend on the method; cash deposits are usually free, electronic payments may incur charges.
What are the minimum funding amounts?
Minimum funding requirements depend on the account type and method used.
How quickly are funds credited when funding?
Funds are usually credited instantly or within a few hours; delays may occur depending on method.
How can money be withdrawn from the system?
Withdrawals can be made via ATM, bank transfers, or in-branch cash withdrawal.
Are there fees for fund withdrawal?
Withdrawal fees vary by method and amount, with details provided in the bank’s fee schedule.
How long does withdrawal take?
Withdrawals via ATM are instant; bank transfers may take a few hours or up to one business day.
What withdrawal limits are set?
Withdrawal limits depend on account type and regulatory rules; daily ATM withdrawal is typically NGN150,000.
How quickly are funds credited when funding with a card?
Card funding is typically instant or completed within minutes.
How long does a bank transfer take?
Bank transfers within Nigeria are usually completed within minutes to a few hours.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported by Titan Trust Bank.
Are transfers between users instant?
Internal transfers between Titan Trust Bank accounts are processed immediately.
Are there delays when funding on weekends?
Electronic funding may be delayed on weekends depending on the payment method.
Do holidays affect funding speed?
Public holidays can delay transaction processing due to non-working days in the banking system.
Can crediting be accelerated for a fee?
Express processing may be available for a fee, especially for business accounts.
What determines the speed of funding processing?
Processing speed is affected by funding method, verification status, and bank network availability.
Are there notifications about funding status?
Users receive SMS, email, or app notifications regarding funding status and updates.
What to do if funding takes too long?
Contact customer support with transaction reference details to initiate an investigation and resolution.
How quickly are withdrawal requests processed?
Withdrawal requests are generally processed instantly or within a few hours.
How long does card withdrawal take?
Card withdrawals at ATMs are instant, subject to network and card limits.
How quickly do bank transfers arrive?
Local bank transfers arrive on the same day; interbank transfers may take 1 business day.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not available for Titan Trust Bank accounts.
Are there withdrawal delays on weekends?
Withdrawal requests on weekends may experience delays; ATMs usually remain functional.
Do holidays affect withdrawal speed?
Official holidays may delay manual withdrawal requests until the next business day.
Can withdrawal be accelerated for an additional fee?
Express cash withdrawal may be offered for specific situations, typically for corporate customers.
What determines withdrawal processing time?
Method, verification level, network, and time of request all influence withdrawal processing speed.
Are there notifications about withdrawal status?
Notification via SMS, email, and the app keeps users informed about withdrawal status.
Can a withdrawal request be canceled?
Withdrawal requests can generally be canceled before processing; contact customer service promptly.
How to register with the payment service?
Visit a branch or website, complete the registration form, and provide required documents for KYC compliance.
What data is needed to create an account?
Personal identity, address, phone number, and means of identification are required for account creation.
Can registration be done without email?
Most banks require email for account security; alternatives may be offered for basic account setup.
Is phone confirmation required during registration?
Phone confirmation is a standard requirement to verify user identity during account setup.
Are there age restrictions for registration?
Minimum age is typically 18 for banking accounts, except for special youth or student accounts.
Can a corporate account be created?
Corporate accounts are available upon provision of company registration documents, TIN, and resolution forms.
Is it required to provide real data?
Real personal or company data is compulsory for compliance with regulations and ID verification.
Are there country restrictions for registration?
Non-Nigerian residents may face restrictions and additional requirements when opening accounts.
How long does account activation take?
Account activation is typically immediate to 1 business day after all documents are verified.
What verification levels exist?
Verification tiers range from basic to full, depending on documentation and account purpose.
What documents are required for basic verification?
National ID or passport, proof of address, and sometimes a photo are necessary for basic verification.
Are documents needed for full verification?
Full verification requires additional documents like tax information, company papers, and sometimes income proof.
Are digital copies of documents accepted?
Digital document uploads are commonly accepted for online account opening and verification.
How long does the verification procedure take?
Verification takes from a few minutes up to 2 business days, depending on document quality and completeness.
Can the service be used without verification?
Unverified users have limited access, may only view account info or initiate incomplete transactions.
What restrictions apply to unverified users?
Transfer and withdrawal limits, as well as access to specific products, are restricted until full verification.
Is address confirmation required?
Address verification is commonly required for enhanced accounts to meet regulatory standards.
Is a selfie with documents required?
Photo verification, including a selfie with documents, is a standard anti-fraud requirement for digital banking.
How often do documents need to be updated?
Documents should be updated if expired, or upon regulatory updates; periodic reviews are common.
What encryption technologies does the service use?
Banks use strong encryption standards like TLS/SSL, AES 256-bit, and sometimes end-to-end encryption.
Is two-factor authentication supported?
Two-factor authentication (2FA) is a standard security measure for login and sensitive operations.
Are there SMS confirmations for operations?
SMS confirmations are provided for authorizing payments, transfers, and password resets.
Is biometric authentication supported?
Biometric login such as fingerprint or face ID is supported on most mobile banking apps.
Is blockchain technology used?
Traditional Nigerian banks do not use blockchain in core operations or public-facing applications.
Is there a multi-level security system?
Banks use multi-layered security including firewalls, access control, encryption, and transaction monitoring.
How is user personal data protected?
Personal data is secured with encryption, regular audits, access management, and compliance with data protection laws.
Is cold storage used for cryptocurrencies?
Banks do not use cold storage as they do not directly support cryptocurrency services.
Is there DDoS attack protection?
Dedicated systems and service providers monitor and mitigate DDoS attacks to maintain system uptime.
Are regular security audits conducted?
Security audits are mandated annually or as required by internal policy and regulatory bodies.
What anti-phishing protection measures are provided?
Anti-phishing solutions include email alerts, web protection tools, and customer education.
Is there a suspicious activity detection system?
Fraud detection and monitoring systems continuously scan accounts for suspicious transactions.
How does the service combat money laundering?
AML procedures include transaction monitoring, risk scoring, and reporting suspicious activity to regulators.
Is there blocking of suspicious accounts?
Accounts associated with suspicious activity are blocked per regulatory policy and investigated.
What to do when fraud is detected?
Report fraud immediately to customer service; the bank may freeze the account and initiate investigation.
How to report suspicious activity?
Use the bank’s contact channels, phone, email, or branch visits to report suspicious transactions or account issues.
Is there compensation for damage from fraudsters?
Compensation may be provided after investigation; policies vary depending on liability, coverage, and circumstances.
What user rights exist for disputed transactions?
Users can dispute transactions, request investigations, and access chargeback or refund processes as regulated.
How to dispute account blocking?
Contact customer service, provide necessary documentation, and request a review for blocked accounts.
Is there insurance against cyber attacks?
Some banks deploy cybersecurity insurance, but most clients rely on standard deposit insurance and fraud protection.
What fees does the service charge for transfers?
Transfer fees depend on destination, amount, and method, with rates published in the bank’s tariff guide.
Are there fees for account funding?
Funding fees vary by method; cash deposits may be free, while electronic transfers could incur small charges.
Are fees charged for fund withdrawal?
Withdrawal fees apply to ATM, cheque, and electronic transfers, as listed in the bank’s official schedule.
Are there fees for currency conversion?
Currency conversion incurs fees based on transaction size, prevailing rates, and market conditions.
Are there fees for account inactivity?
Account inactivity fees may apply to dormant accounts; check the bank’s terms and conditions.
Are there account maintenance fees?
Monthly or annual account maintenance fees may apply depending on account type and banking products.
Are fees charged for operation cancellation?
Cancellation of certain transactions may incur fees as outlined in the bank’s policy.
Are there fees for expedited operations?
Expedited transactions or same-day processing may be available for a premium fee.
Are there hidden fees?
Banks must disclose all fees transparently, but users should check terms for comprehensive details.
How are fees calculated for large amounts?
Larger transactions often have tiered or percentage-based fees, detailed in the bank’s schedule.
Are there different tariff plans in the service?
Tariff plans are available for various accounts, including personal, business, and corporate options.
What advantages does VIP status provide?
VIP clients gain higher transaction limits, priority support, tailored products, and exclusive offers.
How to get preferential conditions?
Preferential conditions are granted based on account type, balance, and qualifying for premium/VIP status.
Are there free operations per month?
Some accounts offer free local transfers or withdrawals up to a defined monthly limit.
Are there discounts for active users?
Active users may receive discounts or reduced fees as part of loyalty programs or special campaigns.
Are there corporate tariffs?
Corporate tariffs provide specialized pricing, bulk payment rates, and account management features.
Can individual conditions be obtained?
Individualized pricing or service terms can be negotiated by high-value clients or business partners.
Do promotional codes work for fee reduction?
Promotional codes for fee reductions may be offered during campaigns or to new account holders.
Are there cashback programs?
Cashback programs are available on certain products, cards, or spending categories.
Are there discounts for transaction volumes?
Volume discounts apply for corporate clients making frequent or high-value payments.
Is there an official mobile application?
Yes, Titan Trust Bank offers an official mobile banking app.
On which platforms is the application available?
The app is available on Android and iOS devices.
What functions are available in the mobile application?
Features include fund transfers, bill payments, account management, transaction history, and alerts.
Does functionality differ from the web version?
Minor differences may exist, with some advanced features exclusive to the web platform.
Is Touch ID/Face ID supported?
Biometric login via fingerprint (Touch ID) and facial recognition (Face ID) is supported.
Can the application work offline?
Offline functionality is limited; internet connectivity is required for most banking services.
Are there push notifications about operations?
Push notifications for transactions and account updates are available on mobile devices.
Is dark theme supported?
Dark mode may be supported depending on the app version and platform.
How often is the mobile application updated?
Regular updates are released every few months for security and feature enhancements.
Are there beta versions of the application?
Beta versions may be offered during major releases for testing purposes.
Is the web interface of the service convenient?
The online banking portal is designed to be user-friendly and easy to navigate.
Is responsive design supported?
Responsive design allows for optimal viewing on mobile, tablet, and desktop devices.
In which languages is the interface available?
English is primarily supported; other languages may be added as needed.
Is there a night mode for the website?
Night/dark mode may be available to reduce eye strain during evening usage.
Are hotkeys supported?
Hotkey support for quick navigation is not commonly available but may be offered in future updates.
Can data be exported?
Account statements and transaction data can be exported in PDF, Excel, or CSV formats.
Is there an API for developers?
APIs for developers may be accessible for corporate and merchant integration.
Is integration with other services supported?
Integrations with payment processors, accounting, and business management platforms are supported.
How often is the web interface updated?
Updates are deployed as needed every few months for security and feature improvements.
Are there virtual cards in the service?
Virtual card issuance for online payments is provided by many Nigerian banks and may be available.
Can disposable cards be created?
Disposable or single-use cards for secure transactions may be offered via the app or online banking.
Is multi-currency account functionality supported?
Multi-currency accounts are typically available for business clients handling international transactions.
Are there investment products?
Investment products such as fixed deposits, treasury bills, and bonds are available.
Can interest be earned on balance?
Interest can be earned on savings or fixed deposit account balances.
Are there credit products?
Credit offerings include personal loans, business loans, mortgages, and overdrafts.
Is P2P trading supported?
P2P trading is not a standard feature for traditional Nigerian banks.
Can cryptocurrencies be bought/sold?
Cryptocurrency purchase or sale is not available through Titan Trust Bank.
Is there acquiring for business?
Merchant acquiring services for businesses including POS and payment gateway are supported.
Are mass payouts supported?
Business and corporate clients can access mass payout and bulk payment features.
Is there a loyalty program in the service?
Loyalty programs for credit cards and account usage may be available, offering rewards.
How are bonus points earned?
Points are typically earned through qualifying transactions, card use, and participation in promotions.
Is there cashback for operations?
Cashback is offered for select categories on eligible debit or credit card transactions.
Are there referral programs?
Referral programs reward users for inviting friends or colleagues to open accounts.
What privileges do VIP clients have?
VIP customers enjoy exclusive products, faster service, dedicated relationship managers, and special offers.
Are there seasonal promotions and offers?
Seasonal campaigns and limited-time offers are launched for account holders and new clients.
Can premium status be obtained?
Premium status may be obtained by meeting balance, transaction, or tenure requirements.
Are there partner discounts?
Partner discounts are offered for shopping, travel, or services through affiliated merchants.
Are there corporate loyalty programs?
Corporate loyalty programs may include bulk rate discounts and specialized business rewards.
Does the service allow operations with online casinos?
Titan Trust Bank does not advertise support for online casino transactions; Nigerian regulations restrict these payments.
Are there restrictions on gambling transactions?
Nigerian banks often restrict or block transactions related to online gambling and gambling merchants.
Can accounts be blocked for casino play?
Accounts may be restricted or blocked if engaged in prohibited gambling-related activity.
How does the service view gambling?
Most Nigerian banks maintain a conservative stance and comply with local gambling restrictions.
Are there special conditions for gambling?
Special terms may prohibit or limit gambling-related payments per bank and regulatory rules.
Are casino transactions tracked?
Transactions are monitored for regulatory compliance, including those of gambling nature.
Can operations with gambling sites be hidden?
Banks do not offer hidden or anonymous gambling payments; all transactions are monitored.
Are there notifications about gambling expenses?
Spending notifications are provided for all transactions, including gambling if permitted.
Are there special fees for gambling operations?
Special fees may apply if gambling transactions are permitted, though these are rare.
Can limits be set on gambling?
Spending or transaction limits can be set manually via the client’s banking app or by request.
Is there a self-exclusion function?
Self-exclusion options are generally provided directly by casinos, but banks may block merchant categories on request.
Can access to gambling sites be restricted?
Banks can block or restrict access to gambling merchant payments if requested or required by law.
Is gambling expense control supported?
Expense controls can be managed via alerts, limits, and transaction monitoring.
Are there notifications about limit exceedance?
Alerts for exceeding spending or category limits are sent by SMS, email, or app notification.
Can operations with casinos be blocked?
Blocking payments to gambling merchants is possible via bank or regulatory restrictions.
Is there gambling expense statistics?
Spending statistics including gambling expenses are available in detailed account analyses.
Is a "cooling-off period" supported?
Cooling-off and account freezing features may be supported for responsible gambling.
Can help be obtained for gambling addiction?
Support is available through referrals to counseling or external organizations.
Is there partnership with player assistance organizations?
Partnerships may exist with responsible gambling or mental health groups; contact the bank for details.
How to set up gambling expense notifications?
Configure alerts in the app or online banking under expense control settings.
Which online casinos accept this payment method?
Nigerian regulatory restrictions limit support for online casinos; acceptance varies by merchant.
Are there exclusive partnerships with specific casinos?
No information is available on exclusive partnerships with online casinos.
Do conditions differ when used in different casinos?
Merchant acceptance and payment conditions vary by site, subject to regulatory restrictions.
Are there special bonuses for using this method in casinos?
Banks do not offer specific bonuses for casino payments.
Can the method be used for both deposits and withdrawals in casinos?
Deposits and withdrawals to gambling merchants may be restricted or blocked.
Are there geographic restrictions for casino usage?
Use of bank services for casino-related payments is restricted based on Nigerian law.
How do casino operators typically process transactions from this method?
Casino operators process Nigerian bank payments similarly to standard bank transfers, subject to regulatory approval.
Are there typical processing times when used with casinos?
Processing times for casino-related transactions are similar to regular transfers, if permitted.
Do casinos usually charge additional fees for this method?
Casinos may impose their own fees for bank transfers; banks’ fees apply per transaction terms.
Are there any known compatibility issues with major casino platforms?
Nigerian regulations may cause compatibility issues or block transactions with major casino platforms.