What is the official website of the payment service?
https://www.totenbanken.no
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts are listed on the "Kontakt oss" page of the official website with phone numbers and email.
What is the hotline phone number?
The main customer service phone number is 61 14 12 00.
Is there a toll-free support number?
There is no publicly listed toll-free number; support is via the local phone number.
What is the email address for technical support?
General support email is [email protected]; no separate technical support email is publicly available.
Are there separate emails for different types of inquiries?
Specialized emails for departments are not detailed; contact generally via main email or contact form.
Where can I find the online chat support?
No specific online chat service is mentioned on the official website.
Does the chat support work 24/7?
Chat support availability cannot be confirmed due to no specific service information.
Is there support through messengers (Telegram, WhatsApp)?
No support via Telegram or WhatsApp is indicated.
What are the support working hours?
Phone support available weekdays 07:00–21:00, weekends 09:00–21:00.
Does support work on weekends and holidays?
Yes, phone support works on weekends between specified hours; offices closed on holidays.
Are there regional offices for in-person visits?
Yes, offices located in Gjøvik, Hamar, Lena, Raufoss, Råholt.
Where are the physical offices located?
Key offices at Lena (Lenagata 30), Gjøvik (Parkgata 6, Trondhjemsvegen 3), Hamar (Torggata 12-14), Raufoss (Storgata 49), Råholt (Gladbakkgutua 28).
Can I schedule a personal meeting?
Yes, meetings can be booked by phone or online.
Are there representatives in different countries?
Operations are local to Norway with no foreign offices.
In which languages is support available?
Support is primarily in Norwegian.
How quickly does support respond to requests?
Typical response within hours to 1-2 business days depending on channel.
Is there a priority system for VIP clients?
No public information on VIP priority services.
Can I request a callback?
Callback availability can be requested during business hours.
When was the payment service founded?
Totens Sparebank was founded in 1854.
Who is the founder and owner of the service?
Founded as a local savings bank; currently owned by local stakeholders and shareholders.
In which country is the company registered?
Norway.
What is the development history of the payment service?
Evolved since 1854 as a local savings bank, increasingly digital, member of Eika Gruppen.
Have there been major updates or rebranding?
Transitioned IT systems in 2023; planned merger with SpareBank 1 Østlandet in November 2024.
Who sits on the company's board of directors?
Specific board members not publicly listed; includes local community representatives.
Are there investors or partners in the service?
Member of Eika Gruppen; partnership provides products like loans, insurance, and IT infrastructure.
Does the company participate in stock trading?
Yes, listed on Oslo Stock Exchange (OSE: TOTG).
What is the company's market capitalization?
Market capitalization fluctuates; available on Oslo Stock Exchange platforms.
Are there subsidiary companies or branches?
Has subsidiary Totens Sparebank Boligkreditt responsible for covered bonds.
What licenses does the payment service have?
Licensed as savings bank under Norwegian law, supervised by Finanstilsynet.
In which jurisdictions does the service operate officially?
Norway.
Are there licenses for cryptocurrency operations?
No publicly available information on cryptocurrency licenses.
Does the service comply with AML/KYC requirements?
Fully complies with Norwegian AML and KYC regulations.
Are there security certificates (PCI DSS, etc.)?
Meets sector security standards; specific certificates not publicly disclosed.
Has the service undergone security audits?
Yes, regular audits as per regulatory requirements.
Is there insurance for client funds?
Deposits up to 2,000,000 NOK protected by Norwegian Banks’ Guarantee Fund.
Which international standards does it comply with?
Compliance includes PSD2, GDPR, and Norwegian financial regulations.
Have there been any regulatory fines or violations?
No known regulatory fines or public violations.
Where can I find real reviews about the service?
Reviews available on local forums and general platforms like Trustpilot for SpareBank 1 group.
What are the main user complaints?
Occasional complaints relate to digital service usability and response times.
What do users most often praise the service for?
Personalized customer service and community engagement.
Are there issues with fund withdrawals?
No widespread issues reported.
Is the interface convenient according to users?
Online and mobile banking interfaces are functional, with periodic user feedback seeking improvements.
Are clients satisfied with transaction speed?
Transaction speeds are in line with Norwegian banking standards.
Do users recommend this service?
Local customers generally recommend the bank for regional banking.
How do experts assess the service's reliability?
Experts view Totens Sparebank as a stable, well-managed regional savings bank.
Are there industry awards and recognitions?
No specific awards publicly listed.
Does the service participate in payment system rankings?
No known participation in payment ranking systems.
Are there recommendations from financial regulators?
The bank remains compliant and approved by Norwegian financial authorities.
What reputation does the service have among partners?
Known as a trusted partner within Eika Gruppen and local financial sector.
How do they evaluate solution innovation?
Innovation aligned with alliance developments; focuses on reliability and compliance.
Are there quality service certificates?
No specific quality certificates publicly disclosed.
Does the company participate in industry conferences?
No detailed public info about conference participation.
How does the service position itself in the market?
Positioned as a local savings bank with solid community ties and digital development.
Which fiat currencies does the service support?
Norwegian Krone (NOK); standard foreign exchange for major currencies.
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrency-related services supported.
Can currencies be converted within the service?
Currency conversions available for major fiat currencies.
What exchange rates are used for conversion?
Based on market rates typical for Norwegian banks.
How often are exchange rates updated?
Daily updates reflecting market fluctuations.
Can exotic currencies be handled?
Mostly major currencies; exotic currencies are generally not supported.
Are there currency restrictions in different countries?
Subject to regulatory restrictions per Norwegian and international law.
What types of transfers does the service support?
Domestic, international (SWIFT, SEPA), internal transfers.
Can transfers be made between service users?
Yes, supported via online and mobile banking.
Are transfers to bank cards supported?
Bank card transfers are not typical; transfers to accounts standard.
Can money be transferred to bank accounts?
Yes, domestic and foreign account transfers supported.
Is bill payment available?
Electronic bill payment available online.
Are recurring payments supported?
Recurring and standing order payments supported.
Can automatic transfers be set up?
Yes, automated payment scheduling available.
Are group payments supported?
No explicit group payment features noted.
Can payment links be created?
No known payment link features.
What are the minimum transaction amounts in the service?
Minimums typically NOK 1 or standard banking minimums.
What are the maximum amounts that can be transferred?
Limits vary by verification status and account type.
Are there daily limits on operations?
Daily operation limits enforced to enhance security.
What monthly and annual limits are in effect?
Monthly and yearly caps depend on user profile and regulations.
Can limits be increased? How?
Limits increased post verification and bank approval.
Do limits differ for verified users?
Verified users have higher limits.
Are there restrictions for new accounts?
Restrictive limits until full verification.
Do special limits apply in different countries?
Geographic limits apply per regulatory requirements.
Can operations be temporarily blocked?
Yes, for risk and compliance reasons.
Are there limits on the number of daily operations?
Operation count limits exist for security.
What are the minimum amounts for account funding?
Minimum deposit amounts depend on method, often low or none.
What methods of funding are supported?
Bank transfers, deposits, and other standard bank funding methods.
Are there fees for funding?
Domestic deposits generally free; fees may apply on international transfers.
What are the minimum funding amounts?
Typically minimal or no minimums.
How quickly are funds credited when funding?
Domestic funding credited same or next business day.
How can money be withdrawn from the system?
ATM cash withdrawal, bank transfers, branch withdrawals.
Are there fees for fund withdrawal?
Withdrawal fee depends on method and account.
How long does withdrawal take?
Bank transfers take 1-2 business days; ATM withdrawals immediate.
What withdrawal limits are set?
Limits based on account and verification.
How quickly are funds credited when funding with a card?
Card funding less common; processed in 1-2 business days typically.
How long does a bank transfer take?
One business day domestic standard.
How quickly do cryptocurrency transfers arrive?
Not supported.
Are transfers between users instant?
Internal transfers are near-instant.
Are there delays when funding on weekends?
Weekend processing delays occur.
Do holidays affect funding speed?
Holidays delay processing times.
Can crediting be accelerated for a fee?
Express services available with fees.
What determines the speed of funding processing?
Payment method, bank processing times, recipient bank.
Are there notifications about funding status?
Notifications via email or app.
What to do if funding takes too long?
Contact customer support promptly.
How quickly are withdrawal requests processed?
Usually within 1 business day.
How long does card withdrawal take?
Instant at ATMs; card transfers 1-2 days.
How quickly do bank transfers arrive?
Within one business day domestic.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Withdrawals typically process next business day.
Do holidays affect withdrawal speed?
Yes, holidays delay processing.
Can withdrawal be accelerated for an additional fee?
Express withdrawals may be available at cost.
What determines withdrawal processing time?
Bank policies, fraud screening, method chosen.
Are there notifications about withdrawal status?
Notifications provided via digital banking channels.
Can a withdrawal request be canceled?
Possible only before processing completes; contact bank immediately.
How to register with the payment service?
Register online or in-branch with valid ID documentation.
What data is needed to create an account?
ID, address, phone, personal data.
Can registration be done without email?
Email is usually required.
Is phone confirmation required during registration?
Phone verification is standard.
Are there age restrictions for registration?
Minimum age 18 years.
Can a corporate account be created?
Yes, with additional verification and documentation.
Is it required to provide real data?
Real data required for legal compliance.
Are there country restrictions for registration?
Account registration limited to Norwegian residents.
How long does account activation take?
Usually a few days after verification.
What verification levels exist?
Basic and enhanced verification per regulatory standards.
What documents are required for basic verification?
Government ID and proof of address.
Are documents needed for full verification?
Additional documents may be required.
Are digital copies of documents accepted?
Digital upload supported.
How long does the verification procedure take?
Typically 1-5 business days.
Can the service be used without verification?
Limited usage possible with strict limits.
What restrictions apply to unverified users?
Low limits and restricted features.
Is a selfie with documents required?
Some identity verification requires selfie.
How often do documents need to be updated?
Usually every few years or when info changes.
What encryption technologies does the service use?
TLS/SSL for data transit, AES encryption for data at rest.
Is two-factor authentication supported?
Yes, 2FA is supported.
Are there SMS confirmations for operations?
SMS codes used for authorization.
Is biometric authentication supported?
Yes, biometric options in mobile apps.
Is blockchain technology used?
No public info on blockchain usage.
Is there a multi-level security system?
Multi-layered security including 2FA, fraud monitoring.
How is user personal data protected?
GDPR and Norwegian data privacy laws applied.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Bank maintains DDoS mitigation.
Are regular security audits conducted?
Yes, regularly audited.
What anti-phishing protection measures are provided?
Secure portals, user education, phishing filters.
Is there a suspicious activity detection system?
Yes, with active fraud detection.
How does the service combat money laundering?
AML policies, KYC processes, monitoring.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked.
What to do when fraud is detected?
Report immediately to bank fraud unit.
How to report suspicious activity?
Phone, email, or in-branch.
Is there compensation for damage from fraudsters?
Compensation provided as per law and policy.
What user rights exist for disputed transactions?
Rights to dispute transactions and escalate.
How to dispute account blocking?
Contact support with documentation.
Is there insurance against cyber attacks?
The bank has insurance coverage.
What fees does the service charge for transfers?
Fees vary by transfer type/destination; some domestic transfers free.
Are there fees for account funding?
Local deposits usually free; some fees on international funding.
Are fees charged for fund withdrawal?
Fees depend on method and account.
Are there fees for currency conversion?
Currency conversion fees per tariff.
Are there fees for account inactivity?
May apply on certain accounts.
Are there account maintenance fees?
Account fees vary by product.
Are fees charged for operation cancellation?
Usually no fees for cancellations.
Are there fees for expedited operations?
Express services may carry fees.
Are there hidden fees?
Fees disclosed transparently.
How are fees calculated for large amounts?
Tiered or negotiated fees for large transactions.
Are there different tariff plans in the service?
Multiple account and pricing plans exist.
What advantages does VIP status provide?
VIPs get personalized service and fee benefits.
How to get preferential conditions?
Through account upgrades or banking relationship.
Are there free operations per month?
Free transactions vary with account.
Are there discounts for active users?
Discounts based on transaction volume.
Are there corporate tariffs?
Tailored corporate pricing available.
Can individual conditions be obtained?
Custom terms available.
Do promotional codes work for fee reduction?
Not common in banking.
Are there cashback programs?
Not offered.
Are there discounts for transaction volumes?
Volume discounts available.
Is there an official mobile application?
Yes, the bank provides a mobile app.
On which platforms is the application available?
iOS and Android.
What functions are available in the mobile application?
Account management, transfers, payments, notifications.
Does functionality differ from the web version?
Mobile app streamlined compared to web.
Is Touch ID/Face ID supported?
Yes, biometric login supported.
Can the application work offline?
Limited offline functionality.
Are there push notifications about operations?
Yes supported.
Is dark theme supported?
Dark mode available depending on OS.
How often is the mobile application updated?
Regular updates.
Are there beta versions of the application?
No public beta program known.
Is the web interface of the service convenient?
Web interface is functional with standard usability.
In which languages is the interface available?
Primarily Norwegian.
Is there a night mode for the website?
No official night mode.
Are hotkeys supported?
Not documented.
Can data be exported?
Export to PDF/CSV supported.
Is there an API for developers?
No public API.
Is integration with other services supported?
Integration via Eika Gruppen products.
How often is the web interface updated?
Regular maintenance updates.
Are there virtual cards in the service?
Not publicly indicated.
Can disposable cards be created?
Not supported.
Is multi-currency account functionality supported?
Not typically offered.
Are there investment products?
Investment options via the alliance.
Can interest be earned on balance?
Interest on savings available.
Are there credit products?
Loans and credit offered.
Is there acquiring for business?
Merchant acquiring available.
Are mass payouts supported?
Yes, for business clients.
Is there a loyalty program in the service?
No public loyalty program.
How are bonus points earned?
Not applicable.
What privileges do VIP clients have?
Personalized services and fee preferences.
Are there seasonal promotions and offers?
Occasional promotions.
Can premium status be obtained?
Yes, premium accounts available.
Are there partner discounts?
None broadly publicized.
Are there corporate loyalty programs?
None documented.
Does the service allow operations with online casinos?
Not specified.
Are there restrictions on gambling transactions?
Norwegian banking regulations restrict gambling payments.
Can accounts be blocked for casino play?
Possible due to compliance needs.
How does the service view gambling?
Compliant with legal restrictions.
Are there special conditions for gambling?
None publicly documented.
Are casino transactions tracked?
Transactions monitored for compliance.
Is there a self-exclusion function?
Not part of bank services but governed nationally.
Can access to gambling sites be restricted?
Banks can block gambling-related transactions.
Can help be obtained for gambling addiction?
Via national resources.
Is there partnership with player assistance organizations?
No public partnerships.
How to set up gambling expense notifications?
Not applicable.
Which online casinos accept this payment method?
Not publicly listed.
Are there geographic restrictions for casino usage?
Norwegian law restricts gambling transactions.
How do casino operators typically process transactions from this method?
Not applicable.
Are there typical processing times when used with casinos?
Not applicable.
Do casinos usually charge additional fees for this method?
Not applicable.
Are there any known compatibility issues with major casino platforms?
Not applicable.