What is the official website of the payment service?
https://www.tsbank.no
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Where can I find the customer support contacts?
Customer support contact info is located on the "Kontakt oss" page of the official website www.tsbank.no/kontakt.
What is the hotline phone number?
The main customer service phone number is +47 69 82 49 00.
Is there a toll-free support number?
There is no publicly available toll-free support number listed.
What is the email address for technical support?
The general contact email is [email protected]; no specific technical support email is listed.
Are there separate emails for different types of inquiries?
There is no public information confirming separate specialized email addresses.
Where can I find the online chat support?
No verified information about online chat support availability is found.
Does the chat support work 24/7?
No information available regarding 24/7 chat support operation.
Is there support through messengers (Telegram, WhatsApp)?
The bank does not publicly offer messenger support via Telegram or WhatsApp.
What are the support working hours?
Customer service phone support is available daily until 21:00, with branch office hours typically Monday to Friday from 10:00 to 14:00.
Does support work on weekends and holidays?
Phone support is available every day until 21:00; branch offices are generally closed on weekends.
Are there regional offices for in-person visits?
Yes, the bank has multiple branch offices for in-person service.
Where are the physical offices located?
Branches are located at Torget 5, 1860 Trøgstad; Stasjonsmester Frosts gate 18, 1830 Askim; Gamle Fetvei 11, 1900 Fetsund; and Torgveien 4A, 3rd floor, 1400 Ski.
Can I schedule a personal meeting?
Yes, personal meetings can be arranged on weekdays between 07:00 and 18:00 by contacting the bank.
Are there representatives in different countries?
No information available on international representatives; focus is on local regions in Norway.
In which languages is support available?
Support is primarily provided in Norwegian.
How quickly does support respond to requests?
Phone support provides immediate responses during working hours; email inquiries are usually answered within one business day.
Is there a priority system for VIP clients?
No public details on VIP customer prioritization.
Can I request a callback?
No explicit callback service information is available.
When was the payment service founded?
Founded in 1915.
Who is the founder and owner of the service?
The specific founder is not publicly listed; it is a mutually owned Norwegian savings bank.
In which country is the company registered?
Norway.
What is the development history of the payment service?
Since 1915, Trøgstad Sparebank has expanded across Østfold with multiple branches, providing retail banking and payment services with a strong local presence.
Have there been major updates or rebranding?
No specific major rebranding or updates publicly noted.
Who sits on the company's board of directors?
Detailed board member information is not publicly accessible.
Are there investors or partners in the service?
Member of Eika Gruppen with partnerships in mutual networks.
Does the company participate in stock trading?
The bank is not publicly listed on a stock exchange.
What is the company's market capitalization?
Not publicly available.
Are there subsidiary companies or branches?
It operates several branches but no subsidiaries.
What licenses does the payment service have?
Licensed as a Norwegian savings bank under local financial regulations.
In which jurisdictions does the service operate officially?
Only Norway.
Are there licenses for cryptocurrency operations?
No cryptocurrency licenses listed.
Does the service comply with AML/KYC requirements?
Yes, fully compliant with AML and KYC regulations.
Are there security certificates (PCI DSS, etc.)?
No specific certificates public; complies with standard banking security regulations.
Has the service undergone security audits?
Regular security audits are typical but not publicly detailed.
Is there insurance for client funds?
Yes, deposits are insured under Norwegian deposit guarantee schemes.
Which international standards does it comply with?
Complies with Norwegian and EU banking standards.
Have there been any regulatory fines or violations?
No public record of fines.
Where can I find real reviews about the service?
Local Norwegian review platforms and financial forums.
What are the main user complaints?
No specific complaint data available.
What do users most often praise the service for?
Personalized local service and customer focus.
Are there issues with fund withdrawals?
No reported issues.
Is the interface convenient according to users?
No detailed feedback available.
Are clients satisfied with transaction speed?
No public data.
Do users recommend this service?
Generally positively recommended locally.
How do experts assess the service's reliability?
Stable financial position per expert commentary.
Are there industry awards and recognitions?
None publicly noted.
Does the service participate in payment system rankings?
No known participation.
Are there recommendations from financial regulators?
Meets regulatory requirements; no special endorsements.
What reputation does the service have among partners?
Positive within Eika cooperative.
How do they evaluate solution innovation?
Conservative, reliable banking products.
Are there quality service certificates?
No special certificates publicized.
Does the company participate in industry conferences?
No public information.
How does the service position itself in the market?
As a reliable local savings bank emphasizing customer relationships.
Which fiat currencies does the service support?
Norwegian Krone (NOK).
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrency support.
Can currencies be converted within the service?
Currency exchange services for international payments available.
What exchange rates are used for conversion?
Market-adjusted bank rates updated regularly.
How often are exchange rates updated?
Daily or per transaction.
Can exotic currencies be handled?
Limited to standard major currencies.
Are there currency restrictions in different countries?
Yes, governed by Norwegian and international laws.
What types of transfers does the service support?
Domestic transfers, SWIFT payments, card payments, e-invoicing.
Are group payments supported?
No public data.
What are the minimum transaction amounts in the service?
Not publicly stated.
What are the maximum amounts that can be transferred?
Limits apply per account and regulation.
What monthly and annual limits are in effect?
Vary by verification and account.
Can limits be increased? How?
Apply and verify identity.
Do special limits apply in different countries?
Norway-focused service only.
Are there limits on the number of daily operations?
Possible anti-fraud limits.
What are the minimum amounts for account funding?
Not specified.
What methods of funding are supported?
Bank transfer, cards, direct deposit.
Are there fees for funding?
Generally no fees.
What are the minimum funding amounts?
Not specified.
How quickly are funds credited when funding?
Typically same or next business day.
How can money be withdrawn from the system?
ATM, bank transfers, in-branch withdrawals.
Are there fees for fund withdrawal?
May apply.
How long does withdrawal take?
1-3 business days.
What withdrawal limits are set?
Based on account and verification.
How quickly are funds credited when funding with a card?
Usually instant or minutes.
How long does a bank transfer take?
Usually 1 business day.
How quickly do cryptocurrency transfers arrive?
Not supported.
Are transfers between users instant?
Yes, internal transfers are near instant.
Can crediting be accelerated for a fee?
No info available.
What determines the speed of funding processing?
Cutoff times, network, intermediaries.
What to do if funding takes too long?
Contact customer support.
How quickly are withdrawal requests processed?
Usually within 1 business day.
How long does card withdrawal take?
Instant at ATMs.
How quickly do bank transfers arrive?
1 business day.
Are cryptocurrency withdrawals instant?
Not applicable.
Can withdrawal be accelerated for an additional fee?
No info.
What determines withdrawal processing time?
Bank policy and compliance.
Can a withdrawal request be canceled?
Possibly if early; contact support.
How to register with the payment service?
Online or in branch with appropriate ID.
What data is needed to create an account?
Personal ID, address, proof of identity.
Can registration be done without email?
Email is generally required.
Is phone confirmation required during registration?
Likely.
Are there age restrictions for registration?
Minimum 18 years.
Are there country restrictions for registration?
Norwegian residents or legal entities.
How long does account activation take?
Typically a few days.
What verification levels exist?
Basic and enhanced KYC.
What documents are required for basic verification?
Valid passport or ID and proof of address.
Are documents needed for full verification?
Additional documents like income proof may be needed.
How long does the verification procedure take?
Few business days.
Can the service be used without verification?
Limited access until verification.
What restrictions apply to unverified users?
Lower limits and services.
Is a selfie with documents required?
Possibly for enhanced verification.
How often do documents need to be updated?
Periodically or as requested.
What encryption technologies does the service use?
TLS/SSL and banking industry standards.
Is biometric authentication supported?
Likely in mobile app.
How is user personal data protected?
GDPR compliant.
Is cold storage used for cryptocurrencies?
Not applicable.
What anti-phishing protection measures are provided?
Education and alerts.
How does the service combat money laundering?
Through AML policies and monitoring.
What to do when fraud is detected?
Contact bank immediately.
How to report suspicious activity?
Customer support.
Is there compensation for damage from fraudsters?
Deposit guarantee applies.
What user rights exist for disputed transactions?
Rights under payment services law.
How to dispute account blocking?
Contact support with evidence.
Is there insurance against cyber attacks?
Possibly; no detail.
What fees does the service charge for transfers?
Varies, international transfers incur fees.
Are there fees for account funding?
Usually none.
Are fees charged for fund withdrawal?
May apply.
Are there fees for currency conversion?
Standard fees apply.
Are there fees for account inactivity?
No public info.
Are there account maintenance fees?
Possibly.
Are fees charged for operation cancellation?
No general fees.
Are there fees for expedited operations?
No public info.
How are fees calculated for large amounts?
Tiered or negotiated.
What advantages does VIP status provide?
No info.
How to get preferential conditions?
By negotiation or account type.
Are there free operations per month?
Some included.
Are there discounts for active users?
No info.
Can individual conditions be obtained?
Possibly.
Are there discounts for transaction volumes?
May apply to businesses.
On which platforms is the application available?
iOS and Android.
What functions are available in the mobile application?
Payments, transfers, account overview, card management.
Does functionality differ from the web version?
Web offers broader features.
Can the application work offline?
Limited.
Is dark theme supported?
Not confirmed.
How often is the mobile application updated?
Regularly.
Are there beta versions of the application?
No info.
In which languages is the interface available?
Norwegian primarily.
Is there a night mode for the website?
Not available.
Are hotkeys supported?
Not common.
Is there an API for developers?
Yes, APIs exist for account syncing.
Is integration with other services supported?
ERP integrations available.
How often is the web interface updated?
Periodically.
Are there credit products?
Loans and mortgages.
Are mass payouts supported?
No info.
How are bonus points earned?
Not applicable.
What privileges do VIP clients have?
No info.
Does the service allow operations with online casinos?
No specific info.
Are there restrictions on gambling transactions?
Subject to national regulations.
Can accounts be blocked for casino play?
Possibly under suspicious activity policies.
How does the service view gambling?
No official public stance.
Are casino transactions tracked?
Banks monitor for compliance.
Can limits be set on gambling?
No bank controls.
Is there a self-exclusion function?
No bank-provided.
Can operations with casinos be blocked?
Yes, under compliance rules.
Can help be obtained for gambling addiction?
Referral possible.
How to set up gambling expense notifications?
Not supported.
Which online casinos accept this payment method?
Not known.
Are there geographic restrictions for casino usage?
Yes, legal jurisdictions apply.
How do casino operators typically process transactions from this method?
Standard card/bank payments.
Are there typical processing times when used with casinos?
1-3 business days.
Do casinos usually charge additional fees for this method?
May charge fees; not bank related.
Are there any known compatibility issues with major casino platforms?
None reported.