What is the official website of the payment service?
https://troveapp.co
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Where can I find the customer support contacts?
The customer support contacts are located at the bottom of the official website and in the Help Center section.
What is the hotline phone number?
No publicly listed hotline phone number; most support is via in-app chat and email.
Is there a toll-free support number?
There is no toll-free support number explicitly listed; users should use email or in-app chat channels.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Trove generally uses one support email for all inquiries; specialized addresses are not listed.
Where can I find the online chat support?
Online chat support is available within the Trove app and through the website’s Help Center.
Does the chat support work 24/7?
Chat support is typically available during business hours, but availability may vary for urgent queries.
Is there support through messengers (Telegram, WhatsApp)?
There is no listed direct support through Telegram or WhatsApp for Trove accounts.
What are the support working hours?
Customer support operates during standard business hours, Monday to Friday, typically 9am–5pm WAT.
Does support work on weekends and holidays?
Support may have limited availability on weekends and national holidays, primarily responding on business days.
Are there regional offices for in-person visits?
Trove handles most queries remotely; physical visit options are not emphasized but may exist for special cases.
Where are the physical offices located?
The primary office is located in Lagos, Nigeria; the exact address is not widely publicized for security reasons.
Can I schedule a personal meeting?
Scheduling personal meetings is not standard; users can request special arrangements for complex or compliance matters via email.
Are there representatives in different countries?
Trove primarily serves clients in Nigeria and does not widely advertise international representatives.
In which languages is support available?
Support is available in English, the primary business language in Nigeria.
How quickly does support respond to requests?
Response times vary by channel, with in-app and email support typically replying within 24–48 hours.
Is there a priority system for VIP clients?
Some platforms offer priority assistance for larger investors/VIP clients; users may request this on a case-by-case basis.
Can I request a callback?
Callback requests can be made through email or in-app chat, subject to availability and business hours.
When was the payment service founded?
Trove was founded in 2018.
Who is the founder and owner of the service?
Trove was founded by Oluwatomi Solanke, Rilwan Fasasi, and Akan Nelson.
In which country is the company registered?
The company is registered in Nigeria.
What is the development history of the payment service?
Trove was launched in 2018 with the mission to make investing accessible in Nigeria, gradually expanding features for stocks, ETFs, and bonds.
Have there been major updates or rebranding?
Trove has periodically added new investment products and improved app features but has not undergone significant rebranding.
Who sits on the company's board of directors?
Specific board members are not publicly listed; the founders and key executives oversee business operations.
Are there investors or partners in the service?
Trove has received investment from both local and international venture firms and fintech accelerators.
Does the company participate in stock trading?
Trove is privately held and not listed on any stock exchange.
What is the company's market capitalization?
As a private company, market capitalization figures are not publicly available.
Are there subsidiary companies or branches?
Trove operates primarily as a core entity without disclosed subsidiaries or international branches.
What licenses does the payment service have?
Trove operates as a fintech investment platform partnering with licensed brokers and custodians regulated by the SEC of Nigeria.
In which jurisdictions does the service operate officially?
Trove’s services are officially offered in Nigeria and designed to be compliant with Nigerian regulation.
Are there licenses for cryptocurrency operations?
Trove does not explicitly list cryptocurrency operating licenses; primary focus is on stocks and securities.
Does the service comply with AML/KYC requirements?
Trove requires user identity verification and complies with anti-money laundering (AML) and know-your-customer (KYC) regulations.
Are there security certificates (PCI DSS, etc.)?
Trove implements industry-standard security practices; PCI DSS certification specifics are not publicly confirmed.
Has the service undergone security audits?
Major fintech firms regularly undergo security audits; details for Trove are not specifically published.
Is there insurance for client funds?
Assets are held with licensed custodians; insurance terms may be defined by the partner institutions not directly by Trove.
Which international standards does it comply with?
Trove aims to adhere to fintech industry standards for user data protection and investment compliance.
Have there been any regulatory fines or violations?
There are no widely reported regulatory violations or fines associated with Trove’s operations.
Where can I find real reviews about the service?
Real reviews can be found on Google Play Store, Apple App Store, Trustpilot, and Fintech review websites.
What are the main user complaints?
Common complaints include delayed withdrawals, verification issues, and app bugs.
What do users most often praise the service for?
Users appreciate the app’s user-friendly interface, accessibility to foreign stocks, and simple onboarding.
Are there issues with fund withdrawals?
Some users have reported delays in withdrawal processing; these are usually resolved with support intervention.
Is the interface convenient according to users?
Most users view the interface as clean, modern, and easy to navigate.
Are clients satisfied with transaction speed?
Transaction speeds generally meet user expectations, though occasional delays are reported during high traffic.
Do users recommend this service?
Most reviews indicate a willingness to recommend Trove, with referral incentives also in place.
How do experts assess the service's reliability?
Industry experts regard Trove as a reliable entry point for Nigerian retail investors, highlighting regulatory partnerships.
Are there industry awards and recognitions?
Trove has not received prominent international awards but has been recognized in Nigerian fintech innovation circles.
Does the service participate in payment system rankings?
Trove’s investment platform is mentioned in local fintech and investment platform rankings.
Are there recommendations from financial regulators?
Official endorsements are rare in the industry; compliance with Nigerian SEC requirements is emphasized.
What reputation does the service have among partners?
Trove is seen as a credible fintech partner, working with major brokers and custodians in Nigeria.
How do they evaluate solution innovation?
Trove is credited with democratizing access to international investments for Nigerians, a significant innovation in the space.
Are there quality service certificates?
There is no public indication of formal quality certificates but adherence to best practices is highlighted.
Does the company participate in industry conferences?
Trove regularly participates in fintech events and startup competitions in Nigeria.
How does the service position itself in the market?
Trove positions itself as an accessible, all-in-one investment platform for Nigerians and African retail investors.
Which fiat currencies does the service support?
Primarily Nigerian Naira (NGN); also supports USD for foreign investments via the platform.
Are cryptocurrencies supported? Which ones specifically?
Trove's main focus is equities and ETFs; no official support for cryptocurrency buying/selling.
Is there a proprietary cryptocurrency or token?
Trove does not have its own cryptocurrency or proprietary token.
Can currencies be converted within the service?
Trove allows in-app conversion between NGN and USD for investment purposes.
What exchange rates are used for conversion?
Exchange rates are set in partnership with platform liquidity providers and updated regularly.
How often are exchange rates updated?
Exchange rates are updated according to market activity and provider feeds, typically several times daily.
Are stablecoins supported?
Stablecoin support is not offered as of current service features.
Can exotic currencies be handled?
Only NGN and USD are officially supported; exotic or less common currencies are not available.
Are there currency restrictions in different countries?
Trove restricts most platform features to residents of Nigeria, in compliance with local regulation.
What types of transfers does the service support?
The platform supports transfers for deposits and withdrawals via bank transfer, in-app wallet, and partner institutions.
Can transfers be made between service users?
Peer-to-peer transfers within the Trove ecosystem are not a primary feature.
Are transfers to bank cards supported?
Withdrawals are processed to linked Nigerian bank accounts, not directly to cards.
Can money be transferred to bank accounts?
Yes, withdrawals are made to verified local bank accounts in Nigeria.
Is bill payment available?
Bill payment features are not included; focus remains on investment products.
Are recurring payments supported?
Recurring investment contributions can be set up within the platform for scheduled investing.
Can automatic transfers be set up?
Automatic funding and investment scheduling are available within supported options.
Is payment scheduling available?
Users can schedule recurring investment contributions via the app.
Are group payments supported?
Group payment features are not included; designed for individual investment accounts.
Can payment links be created?
Payment link generation is not a supported feature for user-to-user transfers.
What are the minimum transaction amounts in the service?
Minimum investment amounts typically start from ₦1,000 or its equivalent in USD.
What are the maximum amounts that can be transferred?
Maximum transfer limits depend on account verification status and bank-level restrictions; no public maximum is specified.
Are there daily limits on operations?
Daily limits are set according to verification level and financial regulations; details are provided during onboarding.
What monthly and annual limits are in effect?
Monthly and annual transaction limits vary by user verification and Nigerian regulatory standards.
Can limits be increased? How?
Limits can be increased by submitting additional documents and passing higher levels of KYC verification.
Do limits differ for verified users?
Higher verification unlocks greater transaction limits and more platform features.
Are there restrictions for new accounts?
Newly registered or unverified accounts may face stricter transaction limits and feature restrictions.
Do special limits apply in different countries?
Service is focused on Nigeria; foreign residents may not access full features.
Can operations be temporarily blocked?
Operations can be suspended by the user or Trove in case of security alerts or compliance issues.
Are there limits on the number of daily operations?
There may be a cap on daily transactions to prevent misuse, defined by account tier and internal policies.
What are the minimum amounts for account funding?
Minimum deposit usually starts at ₦1,000 or as specified in the funding method guide.
What methods of funding are supported?
Supported funding methods include local bank transfers and in-app wallet funding via connected Nigerian bank accounts.
Are there fees for funding?
Some funding methods may incur small processing fees or banking charges as notified within the app.
What are the minimum funding amounts?
Minimum funding thresholds are typically ₦1,000 per transaction.
How quickly are funds credited when funding?
Fund transfers are usually credited instantly or within a few minutes, depending on the banking partner.
How can money be withdrawn from the system?
Withdrawals are requested via the app and processed to the user’s verified bank account.
Are there fees for fund withdrawal?
Withdrawal fees may apply depending on bank charges; details are specified during the withdrawal process.
How long does withdrawal take?
Withdrawals usually process within 1–2 business days, depending on bank clearing times.
What withdrawal limits are set?
Withdrawal limits depend on user verification and internal platform policies; specifics are shown in user settings.
How quickly are funds credited when funding with a card?
Card funding is not a primary method; main funding is via bank transfer.
How long does a bank transfer take?
Bank transfers for deposits and withdrawals generally take a few minutes up to 1–2 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Peer-to-peer transfers between Trove users are not typical platform features.
Are there delays when funding on weekends?
Weekend funding may experience delays due to banking system schedules.
Do holidays affect funding speed?
Public holidays can delay processing as Nigerian banks and payment processors may be closed.
Can crediting be accelerated for a fee?
Expedited fund crediting is not advertised as an option.
What determines the speed of funding processing?
The speed depends on the funding method, banking partner, verification status, and transaction volume.
Are there notifications about funding status?
Users receive in-app and email notifications regarding funding and withdrawal status.
What to do if funding takes too long?
If funding delays occur, users should contact Trove customer support via the app or support email.
How quickly are withdrawal requests processed?
Withdrawals are processed within 1–2 business days from the time of request.
How long does card withdrawal take?
Withdrawals to Nigerian bank accounts take 1–2 business days; direct card withdrawals are not supported.
How quickly do bank transfers arrive?
Bank transfers resulting from withdrawals typically arrive within 1–2 business days.
Are cryptocurrency withdrawals instant?
Cryptocurrency features are not available on the platform.
Are there withdrawal delays on weekends?
Withdrawals requested on weekends may experience processing delays until the next business day.
Do holidays affect withdrawal speed?
National holidays can delay withdrawal processing due to bank closure.
Can withdrawal be accelerated for an additional fee?
Accelerated withdrawal processing is not offered as a user-selectable feature.
What determines withdrawal processing time?
Processing time is influenced by user verification, transaction volume, and bank schedules.
Are there notifications about withdrawal status?
Email and app notifications are sent about withdrawal status.
Can a withdrawal request be canceled?
Users can request cancellation if the withdrawal is pending; if processed, cancellation is not possible.
How to register with the payment service?
Registration is completed via the Trove app or website with phone number, email, and personal data.
What data is needed to create an account?
Required information includes full name, email, phone number, date of birth, and government-issued ID.
Can registration be done without email?
Email is a mandatory requirement for account creation.
Is phone confirmation required during registration?
Yes, users must verify their phone number during registration.
Are there age restrictions for registration?
Users must be at least 18 years old to register and use Trove.
Can a corporate account be created?
The platform is designed for individual accounts, with no standard support for corporate accounts.
Is it required to provide real data?
Real and verifiable data is required to comply with regulatory and security standards.
Are there country restrictions for registration?
Trove is primarily offered to residents of Nigeria, and registration is limited by IP and data checks.
How long does account activation take?
Account activation is generally completed within minutes if documents are in order.
What verification levels exist?
Basic and enhanced verification levels unlock different transaction limits and features.
What documents are required for basic verification?
National ID, international passport, or driver’s license is required for identity verification.
Are documents needed for full verification?
Full verification may require a utility bill, bank statement, or additional proof of address.
Are digital copies of documents accepted?
Yes, digital scans and photo uploads of documents are accepted via the app.
How long does the verification procedure take?
Verification typically takes a few minutes to 24 hours, depending on volume.
Can the service be used without verification?
Unverified users have restricted access and cannot complete most transactions.
What restrictions apply to unverified users?
Unverified users face low transaction limits and are restricted from withdrawals.
Is address confirmation required?
Proof of address may be required for enhanced verification and higher limits.
Is a selfie with documents required?
As part of KYC, users may be asked to upload a selfie holding their ID for verification.
How often do documents need to be updated?
Updates are required if documents expire or upon request from the compliance team.
What encryption technologies does the service use?
The app uses industry-standard encryption such as SSL for data transmission and AES for data storage.
Is two-factor authentication supported?
Two-factor authentication is supported for additional account security.
Are there SMS confirmations for operations?
SMS OTP codes are used for key account operations and security steps.
Is biometric authentication supported?
Biometric authentication (fingerprint/Face ID) is available within the mobile app if supported by the device.
Is blockchain technology used?
Blockchain is not part of Trove’s core technology stack.
Is there a multi-level security system?
Multiple security layers are implemented, including encryption, 2FA, and compliance checks.
How is user personal data protected?
User data is protected via encryption, access controls, and Nigerian data protection laws.
Is cold storage used for cryptocurrencies?
Not applicable; Trove does not support cryptocurrency storage.
Is there DDoS attack protection?
The service uses standard anti-DDoS measures and monitoring to protect platform availability.
Are regular security audits conducted?
Regular audits are standard practice for fintechs; Trove follows industry norms.
What anti-phishing protection measures are provided?
Users are educated on phishing, and security checks help detect suspicious login attempts.
Is there a suspicious activity detection system?
The platform uses automated systems to detect and flag unusual account activity.
How does the service combat money laundering?
Trove complies with AML laws via KYC, transaction monitoring, and suspicious activity reporting.
Is there blocking of suspicious accounts?
Trove can freeze or block accounts if suspicious or fraudulent activity is detected.
What to do when fraud is detected?
Users should report suspected fraud to Trove support immediately to initiate an investigation.
How to report suspicious activity?
Suspicious transactions or account activity can be reported through the app or to [email protected].
Is there compensation for damage from fraudsters?
The platform investigates fraud claims, but compensation policies depend on the outcome and provider agreements.
What user rights exist for disputed transactions?
Users have the right to dispute transactions through the app, triggering an internal review.
How to dispute account blocking?
Users should contact support via email to appeal or resolve account blocking decisions.
Is there insurance against cyber attacks?
Assets are held with insured partner institutions, but platform-level cyber insurance is not specified.
What fees does the service charge for transfers?
Transfer fees depend on transaction type and method; full details are listed before each transaction.
Are there fees for account funding?
Some funding methods incur processing fees, displayed within the funding section of the app.
Are fees charged for fund withdrawal?
Withdrawal fees may apply, varying by bank and account verification.
Are there fees for currency conversion?
Currency conversion fees are incorporated into the exchange rate offered in-app.
Are there fees for account inactivity?
Trove does not generally charge inactivity fees for personal investment accounts.
Are there account maintenance fees?
There are no fixed monthly maintenance fees for standard user accounts.
Are fees charged for operation cancellation?
Cancelled transactions do not usually incur additional fees unless already processed by partners.
Are there fees for expedited operations?
Express processing is not standard; most operations follow standard processing timelines.
Are there hidden fees?
All fees are transparently displayed to users during each transaction.
How are fees calculated for large amounts?
Fees for larger transactions may be subject to volume-based rates, and details are disclosed during setup.
Are there different tariff plans in the service?
Trove offers standard personal and VIP tier options depending on trading volume and activity.
What advantages does VIP status provide?
VIP users may receive higher limits, priority support, and exclusive access to investment opportunities.
How to get preferential conditions?
Preferential terms can be requested by contacting support and demonstrating high account activity.
Are there free operations per month?
Some free monthly account transactions may be included, as specified in the app.
Are there discounts for active users?
Active users may receive discounts or special offers based on usage and promotional campaigns.
Are there corporate tariffs?
Special tariffs for businesses are not a listed feature; service targets individual clients.
Can individual conditions be obtained?
Users can request custom arrangements by contacting support for significant usage needs.
Do promotional codes work for fee reduction?
Trove occasionally offers promotional codes for discounted fees or bonuses.
Are there cashback programs?
Cashback rewards are not a core feature of Trove’s investment offerings.
Are there discounts for transaction volumes?
Discounts for higher transaction volumes may be available for VIP or high-activity users.
Is there an official mobile application?
Yes, Trove has an official mobile application.
On which platforms is the application available?
The Trove app is available for Android and iOS devices.
What functions are available in the mobile application?
The app supports registration, KYC, funding, investing, portfolio monitoring, withdrawal, and customer support.
Does functionality differ from the web version?
Most main features are supported cross-platform, but some web-exclusive or mobile-first updates may occur.
Is Touch ID/Face ID supported?
Yes, Touch ID and Face ID are supported for login on compatible devices.
Can the application work offline?
The app requires an internet connection for secure operation and does not support full offline mode.
Are there push notifications about operations?
Push notifications are enabled for important account activities and updates.
Is dark theme supported?
Dark mode is available within the app for user preference.
How often is the mobile application updated?
Updates occur regularly, typically monthly, to add features and patch security issues.
Are there beta versions of the application?
Trove periodically invites users for beta testing new features through announcements.
Is the web interface of the service convenient?
The web platform is designed to be intuitive, with clear navigation for investing and account management.
Is responsive design supported?
Yes, the web interface uses responsive design optimized for desktop and mobile browsing.
In which languages is the interface available?
The interface is available in English.
Is there a night mode for the website?
Night or dark mode can be enabled on compatible web browsers and in the app.
Are hotkeys supported?
Hotkey support is not a publicly documented feature.
Can data be exported?
Users can export transaction histories and portfolio reports in CSV or PDF formats.
Is there an API for developers?
There is no public API available for external developer integration.
Is integration with other services supported?
Third-party financial integrations are not a primary feature.
How often is the web interface updated?
The web platform is updated as needed for reliability and feature improvements, usually every few weeks.
Are there virtual cards in the service?
Virtual card issuance is not part of the main Trove offering.
Can disposable cards be created?
Disposable or one-time cards are not available.
Is multi-currency account functionality supported?
Dual currency support for NGN and USD is available for investment purposes.
Are there investment products?
The core product is investment in stocks, equities, ETFs, and bonds.
Can interest be earned on balance?
No direct interest is earned on wallet balances; returns are through investments.
Are there credit products?
The platform does not offer loans or credit products.
Is P2P trading supported?
Peer-to-peer investment trading is not a supported feature.
Can cryptocurrencies be bought/sold?
Cryptocurrency trading is not available through Trove.
Is there acquiring for business?
Merchant acquiring and payment processing is not offered; the focus is on personal investing.
Are mass payouts supported?
Bulk payout functionality is not indicated; targeted at individual investments.
Is there a loyalty program in the service?
Loyalty program features are not standard within Trove.
How are bonus points earned?
Bonus or points systems are not a listed user rewards feature.
Is there cashback for operations?
Cashback is not a primary feature.
Are there referral programs?
Trove offers referral incentives to users who invite new clients to the platform.
What privileges do VIP clients have?
VIP clients enjoy higher limits, advanced features, and possibly priority customer care.
Are there seasonal promotions and offers?
Promotional campaigns may run seasonally for onboarding and deposit bonuses.
Can premium status be obtained?
Premium status options or upgrades may exist for very active investors.
Are there partner discounts?
Partner merchant discounts are not a primary feature.
Are there corporate loyalty programs?
The service does not offer business-focused loyalty programs.
Does the service allow operations with online casinos?
The platform does not support transactions with online casinos.
Are there restrictions on gambling transactions?
Gambling-related transactions are restricted to comply with financial regulations.
Can accounts be blocked for casino play?
Accounts may be suspended for violating restricted use policies, including gambling.
How does the service view gambling?
The platform restricts investment account use for gambling and adheres to regulatory prohibitions.
Are there special conditions for gambling?
No special provisions for gambling-related transactions.
Are casino transactions tracked?
Anti-money laundering controls monitor all transactions, including attempts tied to gambling.
Can operations with gambling sites be hidden?
Transaction transparency is required under compliance; hiding gambling payments is not supported.
Are there notifications about gambling expenses?
The platform does not support gambling transaction notifications.
Are there special fees for gambling operations?
Gambling-related fees are not applicable due to restrictions.
Can limits be set on gambling?
Users cannot designate gambling-specific limits since these transactions are not supported.
Is there a self-exclusion function?
Gambling self-exclusion is not needed as gambling transactions are not permitted.
Can access to gambling sites be restricted?
The service does not process payments to gambling sites, effectively blocking access.
Is gambling expense control supported?
Not supported.
Are there notifications about limit exceedance?
Users receive notifications for any breach of account or transaction limits.
Can operations with casinos be blocked?
Casino and betting transactions are restricted per compliance requirements.
Is there gambling expense statistics?
Gambling expense reporting is not available.
Is a "cooling-off period" supported?
This feature is not required; gambling operations are restricted or prohibited.
Can help be obtained for gambling addiction?
Users are advised to seek external help, as the platform does not facilitate gambling.
Is there partnership with player assistance organizations?
No specific partnerships are listed due to transaction restrictions.
How to set up gambling expense notifications?
Feature is not provided as gambling transactions are not supported.
Which online casinos accept this payment method?
Online casinos do not accept Trove as a funding or withdrawal method.
Are there exclusive partnerships with specific casinos?
There are no partnerships between Trove and online casinos.
Do conditions differ when used in different casinos?
Not applicable due to lack of casino support.
Are there special bonuses for using this method in casinos?
No bonuses available for casino transactions.
Can the method be used for both deposits and withdrawals in casinos?
Trove is not accepted for casino deposits or withdrawals.
Are there geographic restrictions for casino usage?
All transactions involving gambling sites are restricted regardless of geography.
How do casino operators typically process transactions from this method?
Not applicable as Trove does not integrate with gambling platforms.
Are there typical processing times when used with casinos?
Processing times are not relevant, as method is unsupported.
Do casinos usually charge additional fees for this method?
Casino-related fees do not apply, as Trove is not accepted.
Are there any known compatibility issues with major casino platforms?
Trove is not compatible with online gambling or casino platforms.