What is the official website of the payment service?
www.truefriend.com
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Where can I find the customer support contacts?
The official website www.truefriend.com displays customer support contacts typically on its 'Contact Us' or support pages.
What is the hotline phone number?
+82 2 3276 6000
Is there a toll-free support number?
Most Korean financial institutions offer standard local numbers; toll-free options may be provided domestically, but specific details vary by provider.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Organizations of this scale commonly provide different email addresses for technical, account, and investment inquiries via their website's contact section.
Where can I find the online chat support?
Online chat, if available, is usually found on the customer support or homepage interface of the official website after login.
Does the chat support work 24/7?
Typical live chat hours for securities firms are during business days; 24/7 may apply to automated chatbots, but not verified for this service.
Is there support through messengers (Telegram, WhatsApp)?
Most regulated South Korean securities firms do not offer support through popular global messengers due to security and regulatory reasons.
What are the support working hours?
Standard business support operates Mon–Fri, 9:00–18:00 local time, excluding Korean national holidays.
Does support work on weekends and holidays?
Customer support is generally unavailable on weekends and public holidays, except possibly for urgent or limited automated services.
Are there regional offices for in-person visits?
There are multiple regional branches across South Korea for in-person customer service and account management.
Where are the physical offices located?
The headquarters is in Seoul, 27-1, Youido-dong, Yeongdeungpo-gu, with other branches in major Korean cities.
Can I schedule a personal meeting?
Major securities firms allow booking of in-person consultations; appointments can be made via phone or online forms.
Are there representatives in different countries?
International presence may exist in global financial hubs, but the primary operation and support are Korea-based.
In which languages is support available?
Main language is Korean; limited English support may be available, especially for institutional or international clients.
How quickly does support respond to requests?
Standard email or web inquiries are usually answered within 1–3 business days; phone support is immediate during business hours.
Is there a priority system for VIP clients?
VIP and wealth management clients typically receive enhanced support, including priority hotline and dedicated managers.
Can I request a callback?
Requesting a callback is a standard feature; users can leave their details via phone, online form, or at branches.
When was the payment service founded?
The company traces its roots to 1974 as Korea Investment & Securities; restructured in 2005 after a merger.
Who is the founder and owner of the service?
Korea Investment Holdings owns Korea Investment & Securities; founder information is not typically disclosed for large financial corporations.
In which country is the company registered?
Republic of Korea (South Korea).
What is the development history of the payment service?
Founded as an investment trust in 1974, expanded via a merger with Dongwon Securities in 2005, growing into a leading full-service brokerage.
Have there been major updates or rebranding?
The main update was the merger and rebranding to the Korea Investment & Securities name in 2005.
Who sits on the company's board of directors?
Board membership is public for listed companies and typically includes the CEO, senior executives, and independent directors.
Are there investors or partners in the service?
Korea Investment Holdings is the parent company; institutional investors and strategic partners are common in this industry.
Does the company participate in stock trading?
Yes, it is listed on the Korea Exchange under the symbol KITZ and is active in securities trading.
What is the company's market capitalization?
Market capitalization fluctuates; up-to-date figures can be found on financial information platforms.
Are there subsidiary companies or branches?
Numerous branches exist nationally; international subsidiary details are typically available on the corporate site.
What licenses does the payment service have?
Licensed and regulated as a securities company by the South Korean Financial Services Commission and Financial Supervisory Service.
In which jurisdictions does the service operate officially?
Primarily within South Korea, with some overseas services subject to local law and regulation.
Are there licenses for cryptocurrency operations?
As of now, major securities firms generally do not offer direct cryptocurrency services without a separate license.
Does the service comply with AML/KYC requirements?
Strict compliance with Korea’s AML and KYC regulatory requirements is required for all account holders.
Are there security certificates (PCI DSS, etc.)?
Companies of this caliber meet industry standards for IT and financial security, such as ISO, but not typically PCI DSS unless handling card data.
Has the service undergone security audits?
Annual or regular IT and compliance audits are standard practice for regulated Korean financial entities.
Is there insurance for client funds?
Investor funds are typically covered by government-backed protection schemes, such as Korea’s investor protection fund.
Which international standards does it comply with?
Common standards include ISO 27001 for information security, and local equivalents for financial operations.
Have there been any regulatory fines or violations?
Major regulatory actions are made public; specific records can be checked via South Korea’s Financial Supervisory Service.
Where can I find real reviews about the service?
User reviews can be found on Korean finance comparison sites, Google, Naver, and international investment forums.
What are the main user complaints?
The majority concern digital platform accessibility, complexity of onboarding for foreigners, and customer service wait times.
What do users most often praise the service for?
Users often praise reliability, breadth of investment products, and strong domestic customer support.
Are there issues with fund withdrawals?
Withdrawal issues are rare and usually stem from compliance verification or public holiday delays.
Is the interface convenient according to users?
The platform is generally functional and reliable, though some users find the interface less modern than fintech-first alternatives.
Are clients satisfied with transaction speed?
Transaction speeds match industry norms for securities and banking operations in South Korea.
Do users recommend this service?
Most long-term retail and professional users indicate they would recommend the firm for standard brokerage services.
How do experts assess the service's reliability?
Financial industry analysts generally rate Korea Investment & Securities as a stable, well-regulated, trustworthy institution.
Are there industry awards and recognitions?
Major Korean brokerages often receive accolades for investment performance, innovation, or client satisfaction.
Does the service participate in payment system rankings?
Leading securities firms in Korea are frequently listed in industry rankings for trading volume, innovation, and service quality.
Are there recommendations from financial regulators?
South Korean regulators license and supervise the firm, which implies official endorsement of its compliance standards.
What reputation does the service have among partners?
It enjoys a strong, long-standing reputation with both domestic and international financial partners.
How do they evaluate solution innovation?
The firm is recognized more for reliability and breadth than for cutting-edge digital innovation, but regularly updates its online services.
Are there quality service certificates?
Major securities companies in Korea typically hold ISO or local quality service certifications.
Does the company participate in industry conferences?
Active participation in major financial and investment conferences in Korea and internationally.
How does the service position itself in the market?
Positions as a comprehensive, reliable investment and securities leader serving both retail and institutional customers.
Which fiat currencies does the service support?
Main support is for Korean won (KRW); multicurrency trading is available for cross-border securities and investments.
Are cryptocurrencies supported? Which ones specifically?
Direct crypto transactions are not commonly available through securities firms unless otherwise licensed.
Is there a proprietary cryptocurrency or token?
This kind of firm does not generally issue or manage its own cryptocurrency tokens.
Can currencies be converted within the service?
Currency conversion is offered for international investment but not for retail payments; rates reflect interbank or market prices.
What exchange rates are used for conversion?
Exchange rates are typically derived from real-time market data and may include a margin.
How often are exchange rates updated?
Rates are updated in real-time or during active trading sessions for foreign exchange services.
Are stablecoins supported?
Korean securities companies do not typically support stablecoins or other cryptocurrency wallets.
Can exotic currencies be handled?
Less common currencies may be handled for global investment products, subject to availability and regulatory compliance.
Are there currency restrictions in different countries?
Currency transfers and conversions comply with Korean law and destination country regulations.
What types of transfers does the service support?
Supports brokerage transfers, account funding (deposits/withdrawals), and directed transfers for investment accounts.
Can transfers be made between service users?
Peer-to-peer transfers within client accounts are generally limited, with a focus on investment settlement.
Are transfers to bank cards supported?
Transfers to bank accounts are standard; direct support for debit/credit card withdrawals is less common.
Can money be transferred to bank accounts?
Yes, funds can be transferred out to verified linked bank accounts.
Is bill payment available?
Korean securities firms focus on investment services, not bill payment facilities.
Are recurring payments supported?
Recurring investment contributions (e.g., to a monthly fund plan) are possible.
Can automatic transfers be set up?
Automatic scheduled fund transfers are a standard feature for recurring investments.
Is payment scheduling available?
Payment scheduling is available for investment plans but not for general payments.
Are group payments supported?
Group transfer support is uncommon in this sector.
Can payment links be created?
Creation of payment links for peer payment is not a standard feature.
What are the minimum transaction amounts in the service?
Minimums depend on investment product type; listed on the company website under product specifications.
What are the maximum amounts that can be transferred?
Regulatory and internal limits apply; larger amounts may require enhanced due diligence.
Are there daily limits on operations?
Daily transaction limits are imposed in line with AML/KYC standards and internal risk controls.
What monthly and annual limits are in effect?
Overall monthly or annual limits may apply for international transfers or investments, subject to local regulation.
Can limits be increased? How?
Higher limits may be granted upon additional verification and approval.
Do limits differ for verified users?
Fully verified users can access higher transaction and investment limits.
Are there restrictions for new accounts?
New accounts may have reduced limits or suspended features pending verification.
Do special limits apply in different countries?
Limits may vary for cross-border activity, based on regulatory requirements.
Can operations be temporarily blocked?
Accounts, and specific operations, can be temporarily blocked due to compliance, technical, or security reasons.
Are there limits on the number of daily operations?
A maximum number of daily operations may be in place as part of risk management policy.
What are the minimum amounts for account funding?
The minimum deposit varies by product; detailed on product description pages.
What methods of funding are supported?
Bank transfers, online banking, and national payment systems are most commonly used.
Are there fees for funding?
Funding via local bank transfer is generally free; other methods may incur charges.
What are the minimum funding amounts?
Funding minimums align with the chosen investment product; available in account opening or product guidelines.
How quickly are funds credited when funding?
Bank transfer deposits are often credited same day or within one business day.
How can money be withdrawn from the system?
Withdrawals are made to previously registered and verified local bank accounts.
Are there fees for fund withdrawal?
Withdrawal fees depend on the method; local bank withdrawal is often free, but cross-border transfers incur fees.
How long does withdrawal take?
Standard withdrawal processing is completed within 1–2 business days.
What withdrawal limits are set?
Limits mirror those set for account activity overall, subject to regulation.
How quickly are funds credited when funding with a card?
Card funding is not a typical option for securities accounts in Korea.
How long does a bank transfer take?
Bank transfers within Korea complete same day or next business day.
How quickly do cryptocurrency transfers arrive?
Not applicable, as direct crypto account transfers are not supported.
Are transfers between users instant?
Internal account transfers are processed promptly, usually same day.
Are there delays when funding on weekends?
Weekend and holiday processing may be delayed until the next business day.
Do holidays affect funding speed?
Yes, processing times are delayed on Korean public holidays.
Can crediting be accelerated for a fee?
Express funding/settlement is uncommon, but priority handling may be offered for VIPs.
What determines the speed of funding processing?
Processing speed depends on method used, verification status, and transaction volumes.
Are there notifications about funding status?
Clients receive notifications via SMS, email, or app for major funding events.
What to do if funding takes too long?
Contact customer service for assistance with delayed funding, providing transfer details for tracking.
How quickly are withdrawal requests processed?
Processed within one business day for verified accounts.
How long does card withdrawal take?
Not supported by most Korean brokers; bank transfer is the main withdrawal method.
How quickly do bank transfers arrive?
Same day for requests during business hours, next business day outside normal hours.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not supported.
Are there withdrawal delays on weekends?
Withdrawals requested outside business hours are completed on the next business day.
Do holidays affect withdrawal speed?
Withdrawals do not process during public holidays, resuming on the next business day.
Can withdrawal be accelerated for an additional fee?
Not typical in retail securities business.
What determines withdrawal processing time?
Verification status, operational hours, transfer method, and volume affect processing time.
Are there notifications about withdrawal status?
Clients receive real-time or end-of-day notifications on withdrawal status via digital channels.
Can a withdrawal request be canceled?
Withdrawal cancellation depends on processing status; early cancellations can be requested via phone or online.
How to register with the payment service?
Registration involves completing an online, app, or in-branch account opening process and verifying personal or corporate details.
What data is needed to create an account?
Standard information includes full legal name, contact info, resident ID or passport, bank account, and sometimes employment details.
Can registration be done without email?
Generally, an email address is required, but some allow phone verification or resident ID as initial login credentials.
Is phone confirmation required during registration?
Most registration methods involve phone verification for security and compliance.
Are there age restrictions for registration?
Adult-only; typically minimum age of 19 years required for securities accounts in Korea.
Can a corporate account be created?
Corporate and institutional clients can open business accounts with additional documentation.
Is it required to provide real data?
All applicants must provide accurate, verifiable identity and contact details for compliance.
Are there country restrictions for registration?
Only Korean residents and select international clients in eligible jurisdictions can register.
How long does account activation take?
Activation typically occurs within one to three business days after document submission and approval.
What verification levels exist?
Standard, advanced, and corporate verification tiers are used, depending on account type and access.
What documents are required for basic verification?
Resident ID or passport, proof of address, bank account details.
Are documents needed for full verification?
Full verification includes additional address, income, and possibly employment documents.
Are digital copies of documents accepted?
Digital or scanned documents are commonly accepted; originals may be required later in some cases.
How long does the verification procedure take?
Usually completed within 1–3 business days after all documents are submitted.
Can the service be used without verification?
Limited access; unverified users may be restricted from trading or money transfers.
What restrictions apply to unverified users?
Typically, trading is blocked, and funding or withdrawal capabilities are limited without verification.
Is address confirmation required?
Yes for higher account levels and to comply with KYC/AML regulations.
Is a selfie with documents required?
Some online onboarding flows require a selfie for proof of identity.
How often do documents need to be updated?
Regulatory compliance requires periodic document updates, particularly if data or residence changes.
What encryption technologies does the service use?
Modern encryption protocols such as SSL/TLS are industry standard; specific details may be published in technical documentation.
Is two-factor authentication supported?
2FA is standard for web/app login and transaction approval.
Are there SMS confirmations for operations?
SMS codes are widely used to confirm key account operations and transfers.
Is biometric authentication supported?
Mobile app may support fingerprint or facial recognition authentication features.
Is blockchain technology used?
Not generally integrated into brokerage account core systems.
Is there a multi-level security system?
Security comprises multi-layered controls including authentication, encryption, and transaction monitoring.
How is user personal data protected?
Personal data is protected per Korea’s strict privacy laws using advanced technical and procedural safeguards.
Is cold storage used for cryptocurrencies?
Not applicable due to the absence of direct crypto custody services.
Is there DDoS attack protection?
Yes, enterprise-grade DDoS protection solutions are deployed.
Are regular security audits conducted?
Regular independent and internal security and compliance audits are industry standard.
What anti-phishing protection measures are provided?
Notices, email alerts, and transactional confirmations are used to counteract phishing.
Is there a suspicious activity detection system?
Comprehensive automated monitoring for unusual and suspicious activity is in place.
How does the service combat money laundering?
By enforcing enhanced due diligence, transaction monitoring, and regulatory reporting.
Is there blocking of suspicious accounts?
Accounts are blocked or frozen upon detection of suspicious or illegal activity.
What to do when fraud is detected?
Immediately notify the company by phone or email, request a freeze on the affected account, and follow company guidance.
How to report suspicious activity?
Contact customer support via hotline or secure message using official channels.
Is there compensation for damage from fraudsters?
Regulatory frameworks offer some investor protection, but details depend on case investigation.
What user rights exist for disputed transactions?
Users have the right to file disputes, request investigations, and escalate complaints as per company and regulatory policy.
How to dispute account blocking?
Submit a formal inquiry via customer support; regulatory authorities can be contacted if necessary.
Is there insurance against cyber attacks?
Leading securities firms maintain cyber insurance for major incidents in addition to internal risk management.
What fees does the service charge for transfers?
Transfer and transaction fee information is published on company website or client materials prior to execution.
Are there fees for account funding?
Most standard domestic funding methods are fee-free; international transfers may incur charges.
Are fees charged for fund withdrawal?
Withdrawal fees are disclosed for each method; local transfers are often free, cross-border incur charges.
Are there fees for currency conversion?
Currency conversion incurs a margin or fixed fee above the interbank rate.
Are there fees for account inactivity?
Account inactivity fees are rare, but possible for dormant accounts.
Are there account maintenance fees?
Standard retail investment accounts generally do not charge monthly maintenance fees.
Are fees charged for operation cancellation?
Canceled or reversed operations may incur administrative fees.
Are there fees for expedited operations?
Express fees are not standard but may apply for exceptional, urgent, or manual transactions.
Are there hidden fees?
Major financial firms publish a transparent fee schedule and are regulated to disclose all service fees.
How are fees calculated for large amounts?
Large transaction fees are usually on a tiered schedule, with reduced percentage rates for higher volumes.
Are there different tariff plans in the service?
Multiple fee and commission structures based on account type, investment product, or user profile.
What advantages does VIP status provide?
VIP clients receive enhanced limits, lower fees, priority support, and exclusive products.
How to get preferential conditions?
Preferential terms are offered to high-net-worth or active clients by request or invitation.
Are there free operations per month?
Certain operations may be free within predefined quotas; basic transactions are commonly fee-free.
Are there discounts for active users?
Active traders and high-balance holders may earn rebates or discounted fees.
Are there corporate tariffs?
Specialized business pricing and services are offered for corporate and institutional clients.
Can individual conditions be obtained?
Clients may negotiate custom terms for large portfolios or specific business needs.
Do promotional codes work for fee reduction?
Promotional offers may occasionally reduce fees for new clients or campaigns.
Are there cashback programs?
Cashback on trades and investments is not typically offered by Korean securities brokerages.
Are there discounts for transaction volumes?
Volume-based discounts are common for active traders in brokerage systems.
Is there an official mobile application?
Yes, the “Korea Investment” or “Truefriend” mobile trading app is available.
On which platforms is the application available?
Android and iOS platforms.
What functions are available in the mobile application?
Trading, portfolio management, account inquiry, fund transfer, and market data access.
Does functionality differ from the web version?
Mobile apps may have streamlined interfaces; some advanced features are web-only.
Is Touch ID/Face ID supported?
Yes, biometric authentication is typically supported on modern mobile apps.
Can the application work offline?
Mobile apps require an internet connection for all transactional functions.
Are there push notifications about operations?
Push and SMS notifications are available for account and trading activities.
Is dark theme supported?
Dark theme is increasingly common and may be available depending on app version.
How often is the mobile application updated?
Regular updates occur to maintain security and add features, on a monthly or quarterly basis.
Are there beta versions of the application?
Beta programs may be available for select users testing new features.
Is the web interface of the service convenient?
Industry-standard web platforms provide comprehensive functionality, though user modernity feedback varies.
Is responsive design supported?
Responsive, mobile-friendly web design is standard.
In which languages is the interface available?
Korean is standard; some English support for institutional users.
Is there a night mode for the website?
Some web interfaces now offer dark/night mode for user comfort.
Are hotkeys supported?
Advanced web trading platforms offer hotkey shortcuts for rapid access to functions.
Can data be exported?
Account statements, trade data, and reports can be exported in standard digital formats.
Is there an API for developers?
APIs are generally available for institutional clients and specialized integrations.
Is integration with other services supported?
Certain integrations, such as market data feeds and third-party portfolio managers, are supported.
How often is the web interface updated?
Regular updates to web interface and security protocols occur; major changes are announced to clients.
Are there virtual cards in the service?
Virtual or debit card issuance is not standard for brokerage firms in Korea.
Can disposable cards be created?
Not available as a regular service for investment-oriented accounts.
Is multi-currency account functionality supported?
Yes, for cross-border investment accounts.
Are there investment products?
A full suite of investment products is available, including stocks, bonds, funds, and derivatives.
Can interest be earned on balance?
Cash balances may accrue nominal interest per regulation and account terms.
Are there credit products?
Brokerages may offer credit for margin trading but not general consumer loans.
Is P2P trading supported?
P2P investment or trading platforms are separate; not generally offered in standard brokerage.
Can cryptocurrencies be bought/sold?
Not typically offered by mainstream Korean securities firms.
Is there acquiring for business?
Payment acquiring services are not a standard offering for investment brokerages.
Are mass payouts supported?
Institutional account clients may arrange batch or mass transactions for group investments.
Is there a loyalty program in the service?
Standard investment accounts do not typically have points-based loyalty programs.
How are bonus points earned?
Not applicable; reward points are not a typical feature.
Is there cashback for operations?
Cashback is not a standard offering in Korean brokerage accounts.
Are there referral programs?
Referral bonuses may be available periodically to attract new clients.
What privileges do VIP clients have?
VIP clients receive premium support, higher limits, and access to advanced investment products.
Are there seasonal promotions and offers?
Seasonal or short-term promotional offers are announced during campaign periods.
Can premium status be obtained?
Premium status may be available to high-net-worth or active users by meeting balance or trading thresholds.
Are there partner discounts?
Partner offers may be made available for selected services or events.
Are there corporate loyalty programs?
Business accounts may have custom rewards or benefits.
Does the service allow operations with online casinos?
Operations related to online gambling or casinos are generally restricted by Korean law and firm policy.
Are there restrictions on gambling transactions?
Korean financial institutions block or monitor gaming-related transactions per regulatory mandates.
Can accounts be blocked for casino play?
Account blocks may occur for suspected gambling transactions.
How does the service view gambling?
Operations with online gambling entities are discouraged, monitored, and restricted.
Are there special conditions for gambling?
No special conditions; such activity is discouraged or restricted.
Are casino transactions tracked?
Yes, for AML/KYC compliance and regulatory reporting.
Can operations with gambling sites be hidden?
Transactions must be transparent per regulatory standards.
Are there notifications about gambling expenses?
Alerts may be sent regarding detected or blocked gambling transactions.
Are there special fees for gambling operations?
No special fees; gambling transactions are generally blocked.
Can limits be set on gambling?
Insofar as gambling transactions are restricted, limits are not customizable.
Is there a self-exclusion function?
Self-exclusion functions are not a standard feature in this sector.
Can access to gambling sites be restricted?
Bank and card providers may restrict such access; brokerage accounts do not typically process these transactions.
Is gambling expense control supported?
Expense control tools for gambling are not a regular feature.
Are there notifications about limit exceedance?
Users are notified if limits are breached for regulated account activity.
Can operations with casinos be blocked?
Transactions related to casinos are blocked automatically per compliance requirements.
Is there gambling expense statistics?
No dedicated feature for gambling spend analytics.
Is a "cooling-off period" supported?
Not relevant due to lack of gambling support.
Can help be obtained for gambling addiction?
General information and referral is provided by Korean financial regulatory agencies, not individual brokerages.
Is there partnership with player assistance organizations?
No direct partnerships, but regulatory guidelines may be communicated.
How to set up gambling expense notifications?
No dedicated function, as gambling-related operations are restricted or blocked.
Which online casinos accept this payment method?
Not applicable; transactions to online casinos are blocked.
Are there exclusive partnerships with specific casinos?
Not applicable.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
Not applicable.
Are there geographic restrictions for casino usage?
Legal and policy restrictions apply throughout Korea.
How do casino operators typically process transactions from this method?
Not applicable.
Are there typical processing times when used with casinos?
Not applicable.
Do casinos usually charge additional fees for this method?
Not applicable.
Are there any known compatibility issues with major casino platforms?
Not applicable.