What is the official website of the payment service?
https://www.tsb.co.uk
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts are available on the Contact Us page of the official TSB website and in the mobile banking app.
What is the hotline phone number?
03459 758 758
Is there a toll-free support number?
No distinct toll-free number is specified; 0345 numbers cost no more than standard geographic calls in the UK.
What is the email address for technical support?
No specific technical support email is publicly listed; users typically use online support forms or phone contact.
Are there separate emails for different types of inquiries?
TSB generally directs inquiries through web contact forms and phone services rather than separate departmental emails.
Where can I find the online chat support?
Online chat support is accessible via the TSB website under the Help or Contact Us section, typically during business hours.
Does the chat support work 24/7?
Chat support availability is not 24/7; it generally operates during normal banking hours.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information about support via Telegram or WhatsApp.
What are the support working hours?
Customer support is available typically from 8:00 AM to 8:00 PM Monday to Friday and limited hours on Saturdays.
Does support work on weekends and holidays?
Limited support is available on Saturdays; closed on most bank holidays.
Are there regional offices for in-person visits?
Yes, TSB operates branch offices across the UK for in-person banking services.
Where are the physical offices located?
Branches are spread nationwide in the UK; specific locations can be found on the TSB branch locator on their website.
Can I schedule a personal meeting?
Personal meetings can be arranged by contacting your local branch or customer service to book appointments.
Are there representatives in different countries?
TSB primarily operates within the UK; no international branch offices are known.
In which languages is support available?
Support is primarily provided in English.
How quickly does support respond to requests?
Phone queries are typically answered within minutes during business hours; online queries may take up to one business day.
Is there a priority system for VIP clients?
VIP clients may receive priority support services, but specific details are not publicly disclosed.
Can I request a callback?
Yes, a callback service is available upon request via phone or online banking.
When was the payment service founded?
TSB Bank was founded in 1810.
Who is the founder and owner of the service?
The bank originated as Trustee Savings Bank; it is currently owned by Sabadell Group, a Spanish banking group.
In which country is the company registered?
The company is registered in the United Kingdom.
What is the development history of the payment service?
TSB evolved from a network of trustee savings banks merged in the 20th century and has undergone several ownership and operational changes, including Sabadell acquisition in 2015.
Have there been major updates or rebranding?
The major rebranding occurred post-2015 acquisition by Sabadell Group, including digital banking updates and branch refurbishments.
Who sits on the company's board of directors?
The board includes senior executives from TSB and representatives from Sabadell Group; specific names are available in annual reports.
Are there investors or partners in the service?
Sabadell Group is the principal owner; strategic partners include payment networks and fintech companies like Square for business payments.
Does the company participate in stock trading?
TSB is privately held by Sabadell Group and is not publicly traded independently.
What is the company's market capitalization?
Not independently quoted; Sabadell Group's market cap reflects TSB as a subsidiary.
Are there subsidiary companies or branches?
TSB operates as a subsidiary of Sabadell with extensive branch network in the UK but no noted subsidiaries.
What licenses does the payment service have?
TSB holds banking licenses through the UK Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA).
In which jurisdictions does the service operate officially?
TSB operates officially throughout the United Kingdom.
Are there licenses for cryptocurrency operations?
There is no public information confirming cryptocurrency-specific licenses for TSB.
Does the service comply with AML/KYC requirements?
Yes, TSB fully complies with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulatory requirements.
Are there security certificates (PCI DSS, etc.)?
As a bank handling card payments, TSB complies with PCI DSS security standards for payment card data.
Has the service undergone security audits?
The bank undergoes regular internal and external security audits in line with regulatory requirements.
Is there insurance for client funds?
Customer deposits are protected under the UK Financial Services Compensation Scheme (FSCS) up to applicable limits.
Which international standards does it comply with?
Complies with GDPR for data protection, FCA and PRA standards, and PCI DSS for payment security.
Have there been any regulatory fines or violations?
There are no widely reported recent significant regulatory fines or violations for TSB.
Where can I find real reviews about the service?
Reviews can be found on Google Play, Apple App Store, Trustpilot, and financial service review sites.
What are the main user complaints?
Users often cite customer service wait times, app glitches, and occasional delays in payment processing.
What do users most often praise the service for?
Positive feedback usually highlights easy-to-use mobile app, convenient branch access, and straightforward payment options.
Are there issues with fund withdrawals?
Occasional user reports of delays but generally withdrawals from accounts proceed without major issues.
Is the interface convenient according to users?
The digital banking interface is considered user-friendly by most users with regular updates for improvement.
Are clients satisfied with transaction speed?
Transaction speeds are generally rated well, especially Faster Payments processing within minutes during business hours.
Do users recommend this service?
Many users recommend TSB for personal banking, especially for ease of branch access and solid mobile banking.
How do experts assess the service's reliability?
Experts regard TSB as a stable UK bank with reliable payment processing and solid regulatory compliance.
Are there industry awards and recognitions?
TSB has received awards for customer service and digital banking innovations in UK banking.
Does the service participate in payment system rankings?
TSB is recognized in UK banking sector rankings but not typically in global payment system leaderboards.
Are there recommendations from financial regulators?
Regulators endorse TSB’s compliance and operational stability as part of its regulated banking status.
What reputation does the service have among partners?
TSB maintains good reputation among payment partners and merchants, partnering with companies like Square.
How do they evaluate solution innovation?
Considered moderately innovative, especially with digital banking tools and business payment integrations.
Are there quality service certificates?
TSB holds quality and security certifications required by financial regulations but no specific quality awards disclosed.
Does the company participate in industry conferences?
TSB participates in UK banking and fintech conferences for networking and showcasing services.
How does the service position itself in the market?
TSB positions as a customer-friendly UK bank focusing on personal and business digital banking with comprehensive service coverage.
Which fiat currencies does the service support?
Primarily British Pound Sterling (GBP) with international payment capabilities in 22 currencies.
Are cryptocurrencies supported? Which ones specifically?
No direct cryptocurrency support or trading services are offered by TSB.
Is there a proprietary cryptocurrency or token?
TSB does not have any proprietary cryptocurrency or token.
Can currencies be converted within the service?
Yes, TSB offers currency conversion for international payments within supported currencies.
What exchange rates are used for conversion?
Exchange rates include a margin above mid-market rates and are updated regularly reflecting market fluctuations.
How often are exchange rates updated?
Exchange rates are updated frequently to reflect current market conditions.
Are stablecoins supported?
Stablecoins are not supported on the TSB banking platform.
Can exotic currencies be handled?
Exotic currency handling is limited; mainly major currencies are supported for payments.
Are there currency restrictions in different countries?
Currency services depend on regulatory and banking relationships per country. Some restrictions apply.
What types of transfers does the service support?
Faster Payments, CHAPS, SEPA, International bank transfers, standing orders, direct debits, and bulk payments.
Can transfers be made between service users?
Yes, internal transfers between TSB account holders are supported immediately.
Are transfers to bank cards supported?
Generally, fund transfers are to bank accounts, not directly to cards.
Can money be transferred to bank accounts?
Yes, money can be transferred to both TSB and external bank accounts.
Is bill payment available?
Bill payment services are available through online banking and mobile app.
Are recurring payments supported?
Recurring payments such as standing orders and direct debits are supported.
Can automatic transfers be set up?
Yes, customers can set up scheduled automatic transfers.
Is payment scheduling available?
Future-dated payments are supported via online and mobile platforms.
Are group payments supported?
Group payment or splitting payment functionalities are limited; generally handled externally.
Can payment links be created?
There is no widely available payment link creation feature for personal customers.
What are the minimum transaction amounts in the service?
Minimum payment amounts usually start from £0.01 depending on payment type.
What are the maximum amounts that can be transferred?
Maximum transfer limits vary by method, e.g., £50,000 for Faster Payments, unlimited for CHAPS.
Are there daily limits on operations?
Daily limits apply depending on payment method and account type (e.g., £100,000 or £1,000,000 for transfers).
What monthly and annual limits are in effect?
Limits depend on account type and verification status; specific figures vary per product terms.
Can limits be increased? How?
Limits can be increased by contacting customer service and providing additional verification.
Do limits differ for verified users?
Yes, verified users generally have higher transaction limits.
Are there restrictions for new accounts?
New accounts often have lower initial limits until identity is verified.
Do special limits apply in different countries?
Limits are primarily UK-focused; international transfer limits may vary by destination country rules.
Can operations be temporarily blocked?
Account or transaction blocks may occur due to suspicious activity or regulatory requirements.
Are there limits on the number of daily operations?
Some account types or payment methods may have limits on the number of daily transactions.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by funding method; some start at £1 or similar low thresholds.
What methods of funding are supported?
Funding methods include bank transfer, cash deposit in branch or Post Office, cheque deposit, and card top-ups.
Are there fees for funding?
Most funding methods are free; cash and cheque deposits may incur small charges for business accounts.
What are the minimum funding amounts?
Minimum top-up or deposit amounts start as low as £1 depending on method.
How quickly are funds credited when funding?
Bank transfers and card payments typically credit instantly or within a few hours; cash and cheque deposits take longer.
How can money be withdrawn from the system?
Withdrawals can be made via cash at branches or ATMs, bank transfer, cheque, or card cash withdrawal.
Are there fees for fund withdrawal?
Personal account ATM withdrawals generally free; fees may apply for certain business account cash withdrawals.
How long does withdrawal take?
ATM and branch withdrawals are immediate; bank transfer withdrawals can take 1-2 business days.
What withdrawal limits are set?
Withdrawal limits depend on account and card type; typical ATM daily limits are around £300-£1000.
How quickly are funds credited when funding with a card?
Card funding is usually instant or within minutes.
How long does a bank transfer take?
Faster Payments are generally instant or within a few hours; CHAPS and international transfers take same or next business day.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency is not supported for transfers.
Are transfers between users instant?
Internal TSB account transfers are usually instant.
Are there delays when funding on weekends?
Some delays may occur with bank processing on weekends and public holidays.
Do holidays affect funding speed?
Yes, bank holidays can delay processing times for deposits and withdrawals.
Can crediting be accelerated for a fee?
Some banking services offer express payments, but typically Faster Payments are already fast; express fees apply mainly on international transfers.
What determines the speed of funding processing?
Processing speed depends on payment method, time of submission, and banking hours.
Are there notifications about funding status?
Customers receive notifications via app alerts, email or SMS about payment status.
What to do if funding takes too long?
Contact customer support to investigate delays; verify payment details and timing.
How quickly are withdrawal requests processed?
Withdrawal requests are processed within banking hours, usually same or next business day.
How long does card withdrawal take?
ATM card withdrawals are instantaneous.
How quickly do bank transfers arrive?
UK Faster Payments arrive within hours; CHAPS same day if before cut-off.
Are cryptocurrency withdrawals instant?
Not applicable; not supported.
Are there withdrawal delays on weekends?
Yes, withdrawals via bank transfers may delay over weekends.
Do holidays affect withdrawal speed?
Yes, public holidays may delay withdrawal processing.
Can withdrawal be accelerated for an additional fee?
Yes, in some cases express or CHAPS payments for fees.
What determines withdrawal processing time?
Method, banking hours, cut-off times, and verification.
Are there notifications about withdrawal status?
Yes, status notifications via app or SMS.
Can a withdrawal request be canceled?
Usually cancellation is possible only before processing begins; policies vary.
How to register with the payment service?
Register online via TSB website or mobile app by providing personal details and verifying identity.
What data is needed to create an account?
Personal identification info including name, address, date of birth, and proof of identity and address.
Can registration be done without email?
Email is typically required for communication and login credentials.
Is phone confirmation required during registration?
Yes, phone number verification is common for security.
Are there age restrictions for registration?
Minimum age is usually 18 years for full account access.
Can a corporate account be created?
Yes, business account registration is available with additional documentation.
Is it required to provide real data?
Yes, identity verification with real data is mandatory for regulatory compliance.
Are there country restrictions for registration?
Only UK residents/citizens can open personal accounts.
How long does account activation take?
Typically within a few hours to one business day after verification.
What verification levels exist?
Basic, enhanced, and business account verification levels are standard.
What documents are required for basic verification?
Valid ID (passport, driver’s license) and proof of address (utility bill, bank statement).
Are documents needed for full verification?
Yes, enhanced due diligence may require additional documents.
Are digital copies of documents accepted?
Yes, digital or scanned documents can be uploaded during verification.
How long does the verification procedure take?
Usually completed within one business day.
Can the service be used without verification?
Limited usage with restrictions; full features require verification.
What restrictions apply to unverified users?
Transaction limits, no international transfers, and limited access to services.
Is address confirmation required?
Yes, for account setup and regulatory compliance.
Is a selfie with documents required?
Possibly, for enhanced verification or fraud prevention measures.
How often do documents need to be updated?
Typically every few years or upon significant personal changes.
What encryption technologies does the service use?
Uses industry-standard SSL/TLS encryption for data in transit and strong encryption for stored data.
Is two-factor authentication supported?
Yes, 2FA is supported via app notifications, SMS codes, or hardware tokens.
Are there SMS confirmations for operations?
Yes, SMS is used for transaction verification and alerts.
Is biometric authentication supported?
Yes, biometric login options like fingerprint and Face ID are supported in mobile apps.
Is blockchain technology used?
No public information indicates blockchain implementation.
Is there a multi-level security system?
Yes, includes 2FA, encryption, fraud monitoring, and secure login protocols.
How is user personal data protected?
User data is protected under GDPR with strict access controls and data security policies.
Is cold storage used for cryptocurrencies?
Not applicable; no cryptocurrency custody services.
Is there DDoS attack protection?
Yes, advanced network and application-level protections against DDoS attacks are in place.
Are regular security audits conducted?
Yes, regular internal and external audits are performed as part of regulatory compliance.
What anti-phishing protection measures are provided?
TSB implements email and SMS authentication alerts and educates customers on phishing risks.
Is there a suspicious activity detection system?
Yes, automated fraud detection systems monitor transactions for suspicious patterns.
How does the service combat money laundering?
Through AML policies, KYC checks, transaction monitoring, and reporting suspicious activity to authorities.
Is there blocking of suspicious accounts?
Yes, accounts can be blocked or frozen pending investigation if suspicious behavior is detected.
What to do when fraud is detected?
Contact TSB immediately, freeze accounts, and report the incident to aid investigation.
How to report suspicious activity?
Report directly via customer service, online banking messaging, or dedicated hotline.
Is there compensation for damage from fraudsters?
Protection includes FSCS coverage and bank reimbursement policies for verified fraud cases.
What user rights exist for disputed transactions?
Users can dispute unauthorized transactions with chargebacks or claims through customer service.
How to dispute account blocking?
Customers can appeal via customer service or complaints procedure with evidence to resolve blocking issues.
Is there insurance against cyber attacks?
The bank likely has cybersecurity insurance as standard, though details are not public.
What fees does the service charge for transfers?
Fees vary by transfer type; Faster Payments and internal transfers usually free; CHAPS and international transfers carry fees.
Are there fees for account funding?
Generally, no fees for funding accounts via transfer or debit card; some cash or cheque deposits may incur fees.
Are fees charged for fund withdrawal?
Withdrawals from ATMs or branches mostly free for personal accounts; fees may apply in business accounts.
Are there fees for currency conversion?
Currency conversion fees apply as part of international payment charges.
Are there fees for account inactivity?
No specific inactivity fees widely reported; standard banking terms apply.
Are there account maintenance fees?
Certain accounts, like business accounts, have monthly fees; personal accounts may have free options.
Are fees charged for operation cancellation?
Operation cancellations may be subject to standard banking policies; fees typically not charged unless specific service terms apply.
Are there fees for expedited operations?
Express payment services like CHAPS attract additional fees.
Are there hidden fees?
TSB commits to transparency; no known widespread hidden fees.
How are fees calculated for large amounts?
Fees for large transfers may be tiered or flat depending on the payment method.
Are there different tariff plans in the service?
Yes, personal and business accounts have different pricing tiers with distinct features.
What advantages does VIP status provide?
VIP clients may receive enhanced customer service, higher limits, and exclusive product offers.
How to get preferential conditions?
Usually by meeting deposit or relationship thresholds or through invitation.
Are there free operations per month?
Many account types include free transfers or transactions up to certain limits monthly.
Are there discounts for active users?
Some loyalty or usage-based benefits may exist but not widely publicized.
Are there corporate tariffs?
Business accounts have specific fee schedules tailored to usage.
Can individual conditions be obtained?
Custom arrangements possible for high-value or business clients through relationship managers.
Do promotional codes work for fee reduction?
Promotional offers may be available occasionally for new customers.
Are there cashback programs?
Cashback is not a standard feature; selected product promotions may offer rewards.
Are there discounts for transaction volumes?
High volume business customers may negotiate preferential rates.
Is there an official mobile application?
Yes, TSB offers an official mobile banking app.
On which platforms is the application available?
Available on iOS (Apple App Store) and Android (Google Play).
What functions are available in the mobile application?
Account management, payments, transfers, balance checks, alerts, mobile cheque deposit, and card controls.
Does functionality differ from the web version?
Core banking features are similar; mobile app optimized for on-the-go use.
Is Touch ID/Face ID supported?
Yes, biometric authentication like Touch ID and Face ID is supported.
Can the application work offline?
Some features such as viewing cached balances may work offline; transactions require connectivity.
Are there push notifications about operations?
Yes, push notifications are available for transactions and alerts.
Is dark theme supported?
Dark mode is supported in the mobile app.
How often is the mobile application updated?
The app receives regular updates for security and new features, typically every few weeks to months.
Are there beta versions of the application?
Beta programs may be available for select users.
Is the web interface of the service convenient?
The web interface is user-friendly with clear navigation and responsive design.
Is responsive design supported?
Yes, the web platform supports mobile-responsive design.
In which languages is the interface available?
Primarily English only.
Is there a night mode for the website?
No official night mode known for the web interface.
Are hotkeys supported?
Hotkeys are not a primary feature of the web interface.
Can data be exported?
Transaction data export is available in formats like CSV for personal and business accounts.
Is there an API for developers?
No publicly available API for external developers.
Is integration with other services supported?
Integration with payment services and business tools is supported mainly via partnerships, e.g. Square.
How often is the web interface updated?
Periodic updates occur for functionality and security.
Are there virtual cards in the service?
No public info confirming virtual card issuance by TSB.
Can disposable cards be created?
Not offered as a standard service.
Is multi-currency account functionality supported?
No multi-currency current accounts; international payments support multiple currencies.
Are there investment products?
TSB offers investment products but not directly linked to its payment services.
Can interest be earned on balance?
Some TSB accounts offer interest on balances, depending on account type.
Are there credit products?
TSB offers credit cards and lending products separately from payment services.
Is P2P trading supported?
Peer-to-peer trading is not part of TSB's payment services.
Can cryptocurrencies be bought/sold?
Not supported via TSB banking services.
Is there acquiring for business?
Payment acquiring is available in partnership with Square for card payments.
Are mass payouts supported?
Bulk payments are supported for business accounts.
Is there a loyalty program in the service?
No universal loyalty program; occasional promotions for customers.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Cashback is not a common feature offered.
Are there referral programs?
Limited referral schemes may exist for account sign-up bonuses.
What privileges do VIP clients have?
Enhanced support, higher limits, and personalized banking services.
Are there seasonal promotions and offers?
Occasional promotions run throughout the year.
Can premium status be obtained?
Via invitation or qualifying criteria.
Are there partner discounts?
No widely publicized partner discounts.
Are there corporate loyalty programs?
Business customers may receive tailored service packages.
Does the service allow operations with online casinos?
Not explicitly supported; UK banking regulations may restrict gambling-related transactions.
Are there restrictions on gambling transactions?
Gambling transactions are monitored and may be subject to restrictions or controls.
Can accounts be blocked for casino play?
Accounts may be restricted if suspicious gambling activity is detected.
How does the service view gambling?
TSB adheres to regulatory standards on gambling transactions and customer protection.
Are there special conditions for gambling?
Conditions follow regulatory and compliance guidelines.
Are casino transactions tracked?
Transactions related to gambling are monitored for compliance.
Can operations with gambling sites be hidden?
No; transparency required under financial regulations.
Are there notifications about gambling expenses?
Customers can monitor transactions and set spending alerts.
Are there special fees for gambling operations?
Standard transaction fees apply; no specific gambling fees noted.
Can limits be set on gambling?
Spending limits can be self-imposed via banking tools or through third-party services.
Is there a self-exclusion function?
Self-exclusion support is available through separate gambling support services, not directly through TSB.
Can access to gambling sites be restricted?
Not managed by bank; usually controlled by other software or regulator.
Is gambling expense control supported?
Customers can use account alerts to monitor expenses.
Are there notifications about limit exceedance?
Notifications depend on alert setups by users.
Can operations with casinos be blocked?
Blocking is subject to compliance controls and fraud detection.
Is there gambling expense statistics?
Customers can view transaction history but no detailed gambling-specific statistics.
Is a "cooling-off period" supported?
Not applicable via TSB banking services.
Can help be obtained for gambling addiction?
Customers are encouraged to use national gambling support services.
Is there partnership with player assistance organizations?
No direct partnerships known; support via regulatory guidance.
How to set up gambling expense notifications?
Customers can set transaction alerts in online or mobile banking.
Which online casinos accept this payment method?
Not specifically disclosed; many UK casinos accept card payments via banks including TSB.
Are there exclusive partnerships with specific casinos?
No exclusive casino partnerships known.
Do conditions differ when used in different casinos?
Transaction conditions are bank-standard and do not vary by merchant type.
Are there special bonuses for using this method in casinos?
No bank-specific casino bonuses.
Can the method be used for both deposits and withdrawals in casinos?
Card payments typically used for deposits; withdrawals depend on casino policies, not bank.
Are there geographic restrictions for casino usage?
Gambling regulations limit access by geography, not banking service.
How do casino operators typically process transactions from this method?
Casinos process payments through card acquiring services linked to banks like TSB.
Are there typical processing times when used with casinos?
Deposits are usually instant; withdrawals vary by casino processing times.
Do casinos usually charge additional fees for this method?
Some casinos may charge fees; these are merchant fees, not bank fees.
Are there any known compatibility issues with major casino platforms?
No major reported compatibility issues with TSB banking cards or services.