What is the official website of the payment service?
https://www.tymebank.co.za
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Where can I find the customer support contacts?
Customer support contacts are at the bottom of the TymeBank homepage and in the Help Centre section.
What is the hotline phone number?
0860 999 119
Is there a toll-free support number?
The number 0860 999 119 is a ShareCall number, not fully toll-free; standard rates may apply depending on provider.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Specific department emails are generally listed in the Help Centre or on website, common practice for payment services.
Where can I find the online chat support?
Online chat is available via the TymeBank website and within the mobile app during service hours.
Does the chat support work 24/7?
Chat support hours are typically business days only; payment service providers rarely offer 24/7 chat in South Africa.
Is there support through messengers (Telegram, WhatsApp)?
Support via WhatsApp is available at +27 600708173; Telegram support is not listed.
What are the support working hours?
Support operates Monday to Friday, 7:00–18:00 and Saturday/Sunday, 8:00–17:00.
Does support work on weekends and holidays?
Support is available on weekends; holiday availability may vary by public listings.
Are there regional offices for in-person visits?
TymeBank does not operate physical branches; customer service kiosks are located within select retail partner stores.
Where are the physical offices located?
Main office is at 30 Melrose Blvd, Melrose Arch, Johannesburg, 2196; kiosks available in major Pick n Pay and Boxer stores.
Can I schedule a personal meeting?
Scheduling a personal meeting is typically done by contacting support; industry standard is to offer appointments for specialized cases.
Are there representatives in different countries?
TymeBank operates only in South Africa; no international representatives listed.
In which languages is support available?
Support is available in English and several prominent South African languages such as Afrikaans, Zulu, and Xhosa.
How quickly does support respond to requests?
Response times vary by channel; phone and chat are often immediate, while email can take up to 24-48 hours.
Is there a priority system for VIP clients?
VIP service priority is offered for higher-tier clients through dedicated support lines and relationship managers.
Can I request a callback?
Callback requests can be made through the website or phone channels; typical processing is within one business day.
When was the payment service founded?
TymeBank was founded in 2012 and launched publicly in 2019.
Who is the founder and owner of the service?
Founded by Coenraad Jonker and has African Rainbow Capital as its primary shareholder.
In which country is the company registered?
TymeBank is registered in South Africa.
What is the development history of the payment service?
Initially conceptualized as a cloud-based banking solution; acquired by African Rainbow Capital in 2018, launched as South Africa’s first digital-only bank in 2019 with rapid growth via retail partnerships.
Have there been major updates or rebranding?
Transition from beta to full public launch in 2019; significant partnerships and technology upgrades have followed.
Who sits on the company's board of directors?
Board includes Coenraad Jonker (CEO), Thabani Jali (chairman), and other executives per latest company reports.
Are there investors or partners in the service?
African Rainbow Capital is primary investor along with partnerships with Pick n Pay, Boxer, and other retail networks.
Does the company participate in stock trading?
TymeBank is privately held and not listed on public stock exchanges.
What is the company's market capitalization?
As a private entity, TymeBank’s market capitalization is not publicly disclosed.
Are there subsidiary companies or branches?
TymeBank operates as a single business entity under African Rainbow Capital; no separate subsidiaries.
What licenses does the payment service have?
Operates under a full banking license issued by the South African Reserve Bank.
In which jurisdictions does the service operate officially?
TymeBank is licensed to operate only within South Africa.
Are there licenses for cryptocurrency operations?
No specific cryptocurrency operation licenses have been publicly listed for TymeBank.
Does the service comply with AML/KYC requirements?
Full AML and KYC policies are enforced as required by South African regulators.
Are there security certificates (PCI DSS, etc.)?
Security measures include PCI DSS compliance for card processing, SSL encryption, and other standard banking protocols.
Has the service undergone security audits?
Regular audits are part of industry standard compliance for South African banks, typically including annual third-party reviews.
Is there insurance for client funds?
Deposit insurance is provided up to statutory limits as set by South African regulations.
Which international standards does it comply with?
Complies with PCI DSS, AML/KYC, POPIA, and other global financial and security standards.
Have there been any regulatory fines or violations?
No major regulatory violations or fines have been publicly reported for TymeBank.
Where can I find real reviews about the service?
Genuine user reviews can be found on Google Play, Apple App Store, HelloPeter, and Trustpilot.
What are the main user complaints?
Complaints mainly center around app performance issues, delayed transaction clearance, and limited ATM network.
What do users most often praise the service for?
Users often praise TymeBank for its low fees, easy sign-up at kiosks, and transparency.
Are there issues with fund withdrawals?
Occasional delays in withdrawal processing are reported, mostly with ATM and interbank transfers.
Is the interface convenient according to users?
The mobile and web interfaces are widely regarded as user-friendly, simple, and intuitive.
Are clients satisfied with transaction speed?
Most rate transaction speeds as satisfactory, especially for internal transfers and payments.
Do users recommend this service?
Significant number recommend TymeBank, especially for digital-first banking and cash-back features.
How do experts assess the service's reliability?
Experts recognize TymeBank for strong adherence to compliance, security, and operational stability.
Are there industry awards and recognitions?
TymeBank has received awards for innovation and excellence in digital banking and financial inclusion.
Does the service participate in payment system rankings?
Frequently listed among South Africa’s top digital banks and fintech service providers.
Are there recommendations from financial regulators?
Regulators have formally approved TymeBank’s banking license and operational model.
What reputation does the service have among partners?
Partners value TymeBank for reliability, easy integration, and high client growth rates.
How do they evaluate solution innovation?
Recognized for technology-driven banking, seamless onboarding, and cost-effective service delivery.
Are there quality service certificates?
Holds quality assurance certifications as per South African banking norms.
Does the company participate in industry conferences?
TymeBank executives regularly participate in fintech, banking, and industry summits.
How does the service position itself in the market?
TymeBank positions as South Africa’s accessible, affordable, digital-first bank for all citizens.
Which fiat currencies does the service support?
Supports South African Rand (ZAR) for all transactions.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not supported by TymeBank for payments or transfers.
Is there a proprietary cryptocurrency or token?
TymeBank does not issue any proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is not supported; all services are conducted in ZAR.
What exchange rates are used for conversion?
Currency conversion features are not available with TymeBank.
How often are exchange rates updated?
Not applicable due to lack of multi-currency support.
Are stablecoins supported?
TymeBank does not support stablecoins.
Can exotic currencies be handled?
Service is limited to South African Rand; exotic currencies are not supported.
Are there currency restrictions in different countries?
All operations are ZAR-based and limited to South Africa.
What types of transfers does the service support?
Supports transfers between TymeBank accounts, EFTs, interbank payments, and card transactions.
Can transfers be made between service users?
Yes, instant transfers between TymeBank account holders are supported.
Are transfers to bank cards supported?
Transfers to debit cards are available via specific withdrawal options at ATMs.
Can money be transferred to bank accounts?
Yes, via EFT to South African bank accounts.
Is bill payment available?
Bill payments to select South African service providers are available through the app and web platform.
Are recurring payments supported?
Users can set up recurring payments such as monthly bills within the platform.
Can automatic transfers be set up?
Automatic scheduled transfers are supported for regular payments.
Is payment scheduling available?
Future payment scheduling is available within mobile and web interfaces.
Are group payments supported?
Group payment functionality is not listed, but payments to multiple parties are supported through scheduled transfers.
Can payment links be created?
Payment links creation is not supported; payments initiated via account details and reference.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary by operation, typically as low as R1 for payments.
What are the maximum amounts that can be transferred?
Transfer maximums vary by user verification, up to R50,000 per transaction for full-profile clients.
Are there daily limits on operations?
Daily limits apply and depend on account verification status; industry standard is around R50,000 per day.
What monthly and annual limits are in effect?
Verified users have monthly/annual limits set by regulatory and bank policies, generally between R500,000–R1,000,000.
Can limits be increased? How?
Limits can be increased by submitting additional verification documents and contacting support.
Do limits differ for verified users?
Yes, higher limits are available for clients completing full KYC verification.
Are there restrictions for new accounts?
New accounts may face temporary transaction limits and must complete initial verification.
Do special limits apply in different countries?
Limits are structured for local operations only as TymeBank does not operate outside South Africa.
Can operations be temporarily blocked?
Temporary blocking occurs for suspicious activity, regulatory issues, or upon user request.
Are there limits on the number of daily operations?
Daily transaction number limits are set according to account type and risk control policies.
What are the minimum amounts for account funding?
Minimum initial deposit is typically R1; specific methods may have different requirements.
What methods of funding are supported?
Funding via cash deposit at kiosks, EFT, debit card, and select partner retailers.
Are there fees for funding?
No fees for cash deposits at kiosks or electronic transfers; card payments may incur standard transaction costs.
What are the minimum funding amounts?
Minimums depend on method but often start as low as R1 for most deposit types.
How quickly are funds credited when funding?
Cash deposits and internal transfers are instant; EFTs may take up to 2 business days.
How can money be withdrawn from the system?
Withdrawals via Select ATMs, Pick n Pay/Boxer retail partners, and EFTs to external accounts.
Are there fees for fund withdrawal?
Withdrawal fees are applicable; R8 per ATM withdrawal is a typical charge.
How long does withdrawal take?
ATM and retail withdrawals are immediate; EFT may take 1–2 business days.
What withdrawal limits are set?
Withdrawal limits are up to R5,000 per day at ATMs; higher via EFT for verified users.
How quickly are funds credited when funding with a card?
Card funding is typically instant, barring provider or network delays.
How long does a bank transfer take?
EFTs to other South African banks usually take 1–2 working days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Internal TymeBank transfers are processed instantly.
Are there delays when funding on weekends?
EFTs funded on weekends are credited on the next business day; cash and card deposits remain instant.
Do holidays affect funding speed?
EFT funding is delayed on public holidays per local banking protocols.
Can crediting be accelerated for a fee?
Express funding is not currently offered; standard timelines apply.
What determines the speed of funding processing?
Processing speeds are dictated by payment method, network, and operational hours.
Are there notifications about funding status?
Notifications via SMS, email, and app updates are standard for funding status.
What to do if funding takes too long?
If funding is delayed, users should contact customer support and provide transaction reference.
How quickly are withdrawal requests processed?
ATM and cash withdrawals are instant; EFT requests are processed within 1–2 business days.
How long does card withdrawal take?
Withdrawals at ATMs with TymeBank cards are immediate.
How quickly do bank transfers arrive?
EFT settlement is 1–2 working days, subject to interbank processing.
Are cryptocurrency withdrawals instant?
TymeBank does not support cryptocurrency withdrawals.
Are there withdrawal delays on weekends?
EFTs processed on weekends are delayed until next business day; ATM withdrawals remain available.
Do holidays affect withdrawal speed?
Withdrawals via EFT face delays on national holidays; ATM withdrawals are unaffected.
Can withdrawal be accelerated for an additional fee?
Express withdrawal service is not offered.
What determines withdrawal processing time?
Method of withdrawal, bank network, and compliance checks affect timing.
Are there notifications about withdrawal status?
Users are notified via SMS/app for withdrawal processing status.
Can a withdrawal request be canceled?
Withdrawals via ATM or cash are instant and cannot be canceled; EFT cancellations possible before processing.
How to register with the payment service?
Registration can be completed online or at kiosks in retail stores with ID verification.
What data is needed to create an account?
South African ID number, mobile phone, residential address, and additional verification data.
Can registration be done without email?
Mobile number is mandatory; email is optional but recommended for full functionality.
Is phone confirmation required during registration?
Phone verification via SMS OTP is required for security and account activation.
Are there age restrictions for registration?
Minimum age requirement is 16 years, in accordance with banking laws.
Can a corporate account be created?
Business accounts are not currently available; service limited to personal/individual accounts.
Is it required to provide real data?
Real, verifiable personal details are mandatory for regulatory compliance and KYC.
Are there country restrictions for registration?
Registration is open to South African citizens and residents only.
How long does account activation take?
Activation is typically instant once verification is completed; possible delays for additional checks.
What verification levels exist?
Basic verification for standard users; enhanced KYC for higher limits and additional features.
What documents are required for basic verification?
South African national ID or passport, proof of address.
Are documents needed for full verification?
Enhanced verification requires ID, address, and possible income proof for higher limits.
Are digital copies of documents accepted?
Digital copies are accepted at kiosks and via secure upload through website/app.
How long does the verification procedure take?
Basic verification is instant; enhanced KYC may take up to several business days.
Can the service be used without verification?
Service access is limited for unverified users, with restrictions on funding and withdrawals.
What restrictions apply to unverified users?
Unverified accounts have low transaction limits, restricted services, and may be blocked for compliance.
Is address confirmation required?
Proof of address is required for full account verification.
Is a selfie with documents required?
Photo ID and selfie for biometric verification may be requested for enhanced security.
How often do documents need to be updated?
Document updates are required upon expiry or major personal data changes.
What encryption technologies does the service use?
SSL/TLS encryption, PCI DSS for card operations, and bank-standard security.
Is two-factor authentication supported?
2FA is offered for key payment and account operations through OTP and app authentication.
Are there SMS confirmations for operations?
SMS OTP confirmations are standard for registration and select transaction types.
Is biometric authentication supported?
Biometric security is available via enabled mobile devices and app features.
Is blockchain technology used?
TymeBank does not utilize blockchain for its payment and transaction systems.
Is there a multi-level security system?
Multi-layered security includes encryption, 2FA, biometric, and continuous monitoring systems.
How is user personal data protected?
Data is encrypted, protected by firewalls, and managed per POPIA and GDPR digital banking standards.
Is cold storage used for cryptocurrencies?
Cryptocurrency storage methods are not applicable; service does not hold crypto.
Is there DDoS attack protection?
DDoS protection is part of standard cloud-hosted banking infrastructure.
Are regular security audits conducted?
Regular security audits are completed by internal and external third parties.
What anti-phishing protection measures are provided?
Anti-phishing protocols include secure login, transaction alerts, and education material.
Is there a suspicious activity detection system?
Suspicious activities are detected through automated transaction monitoring and AI risk engines.
How does the service combat money laundering?
Strict AML policies with transaction monitoring, KYC, and regulatory reporting are implemented.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked automatically or after manual review for possible fraud.
What to do when fraud is detected?
Users must report suspected fraud immediately; accounts are frozen while investigation proceeds.
How to report suspicious activity?
Suspicious activity can be reported by contacting support via phone, email, or in-app tools.
Is there compensation for damage from fraudsters?
Compensation is subject to investigation and terms; banks typically reimburse proven unauthorized losses.
What user rights exist for disputed transactions?
Users have the right to dispute transactions, request investigations, and appeal results.
How to dispute account blocking?
Account blocking disputes are handled by contacting customer support and providing identification and justification.
Is there insurance against cyber attacks?
Indemnity and cyber risk insurance is standard for client fund protection in regulated payment services.
What fees does the service charge for transfers?
Internal transfers are free; ATM and EFT fees range around R8 per transaction for withdrawals.
Are there fees for account funding?
No fees for most standard funding methods; card transactions may entail processing fees.
Are fees charged for fund withdrawal?
ATM withdrawals incur a set fee per transaction.
Are there fees for currency conversion?
Not applicable due to single-currency operation.
Are there fees for account inactivity?
No account inactivity fees are currently charged.
Are there account maintenance fees?
No ongoing account maintenance fees for standard TymeBank accounts.
Are fees charged for operation cancellation?
No cancellation fees for most transactions; processed transactions are typically final.
Are there fees for expedited operations?
Expedited/express fees are not charged as standard timelines apply.
Are there hidden fees?
All fees are transparently disclosed upfront in compliance with South African regulations.
How are fees calculated for large amounts?
Fees are generally fixed per transaction, not scalable by amount.
Are there different tariff plans in the service?
Standard fee structure applies; premium/VIP clients may access enhanced tariff benefits.
What advantages does VIP status provide?
VIP clients receive higher limits, dedicated support, and special promotional offers.
How to get preferential conditions?
Preferential conditions are granted on account status, transaction history, or by applying for upgraded tiers.
Are there free operations per month?
Most internal transfers, payments, and account management operations are free of charge.
Are there discounts for active users?
Active users may benefit from periodic fee reductions through campaigns or loyalty rewards.
Are there corporate tariffs?
Corporate tariffs are not currently offered; service focused on individual accounts.
Can individual conditions be obtained?
Individual account conditions may be negotiated with the bank for VIP or high-volume clients.
Do promotional codes work for fee reduction?
Promotional codes are periodically offered for fee reduction or bonuses.
Are there cashback programs?
Cashback is available at select retail partners and via promotional programs.
Are there discounts for transaction volumes?
Volume-based discounts are offered for VIP and promotional clients.
Is there an official mobile application?
Yes, TymeBank has official mobile applications.
On which platforms is the application available?
Available on Android and iOS platforms.
What functions are available in the mobile application?
Mobile app covers account management, payments, transfers, bill pay, support, and transaction history.
Does functionality differ from the web version?
Mobile and web apps have similar features; some mobile-exclusive functions like push notifications and biometrics.
Is Touch ID/Face ID supported?
Both Touch ID and Face ID are supported on compatible devices.
Can the application work offline?
Application requires internet connection for core functionalities; local caching for basic data may be available.
Are there push notifications about operations?
Push notifications are enabled for transactions, account status, promos, and security alerts.
Is dark theme supported?
Dark mode is available within the mobile application.
How often is the mobile application updated?
Updates for the app are released quarterly or as required for security and feature enhancements.
Are there beta versions of the application?
Beta versions are periodically available for registered testers.
Is the web interface of the service convenient?
User feedback and industry review cite the web platform as intuitive and easy to navigate.
Is responsive design supported?
The web interface is fully responsive and optimized for desktop and mobile users.
In which languages is the interface available?
Interface is available in English, Afrikaans, Zulu, and other key South African languages.
Is there a night mode for the website?
Dark/night mode is not currently available for the web interface.
Are hotkeys supported?
Hotkeys are generally not standard; web navigation is via mouse and touch.
Can data be exported?
Account statements and transaction data can be exported in PDF/CSV formats.
Is there an API for developers?
Currently, no public API is available for external developers.
Is integration with other services supported?
Limited integration with supported retailers and billers; open banking integration pending.
How often is the web interface updated?
Web updates are issued periodically for security, compliance, and user experience improvements.
Are there virtual cards in the service?
Virtual card issuance is not currently offered by TymeBank.
Can disposable cards be created?
Disposable or temporary card options are not supported.
Is multi-currency account functionality supported?
Only ZAR accounts are available.
Are there investment products?
Basic investment and saving products such as GoalSave are offered.
Can interest be earned on balance?
Interest is earned through GoalSave and savings account products.
Are there credit products?
Credit products like personal loans and overdraft are available via evaluation process.
Is P2P trading supported?
P2P trading services are not supported.
Can cryptocurrencies be bought/sold?
Cryptocurrency purchase or sale is not available.
Is there acquiring for business?
Merchant acquiring and payment solutions are not currently offered.
Are mass payouts supported?
Mass/bulk payout solutions are not available.
Is there a loyalty program in the service?
Loyalty benefits include cashback at partner retailers and periodic offers.
How are bonus points earned?
Points and cashback are earned through qualifying transactions and special campaigns.
Is there cashback for operations?
Cashback is available for select purchases via Pick n Pay and Boxer partners.
Are there referral programs?
Referral programs are offered for inviting friends, with bonuses credited to both parties.
What privileges do VIP clients have?
VIP clients enjoy higher limits, priority support, and exclusive promotions.
Are there seasonal promotions and offers?
Seasonal and periodic promotional offers are run throughout the year.
Can premium status be obtained?
Premium account status is achievable based on transaction volume, history, or invitation.
Are there partner discounts?
Partner discounts are offered for services and purchases within the TymeBank retail network.
Are there corporate loyalty programs?
No corporate loyalty programs are listed; service is focused on individual banking.
Does the service allow operations with online casinos?
Payments to online casinos are generally not supported per regulatory banking policy.
Are there restrictions on gambling transactions?
Transactions with gambling operators are restricted or blocked in compliance with South African laws.
Can accounts be blocked for casino play?
Accounts engaging in unauthorized gambling payments are subject to review and possible blocking.
How does the service view gambling?
TymeBank follows regulatory guidelines, restricting payments to gambling entities.
Are there special conditions for gambling?
No special conditions for gambling-related transactions are published.
Are casino transactions tracked?
Transactions flagged as gambling are monitored and reported per AML obligations.
Can operations with gambling sites be hidden?
All transactions are recorded and reported per regulatory requirements; funding to gambling sites is not approved.
Are there notifications about gambling expenses?
Notifications are sent if gambling transactions occur, in compliance with bank policy.
Are there special fees for gambling operations?
No fees as gambling transactions are restricted or blocked.
Can limits be set on gambling?
Gambling limits are integrated into transaction restrictions and account policies.
Is there a self-exclusion function?
Self-exclusion for gambling operations is not explicitly supported.
Can access to gambling sites be restricted?
Banking interface blocks payments to known gambling operators.
Is gambling expense control supported?
Expense control features may apply to flagged gambling merchant codes.
Are there notifications about limit exceedance?
Clients receive alerts when transaction or account limits are reached.
Can operations with casinos be blocked?
Accounts and card transactions may block casino-related payments automatically.
Is there gambling expense statistics?
Gambling expense analytics are not explicitly offered.
Is a "cooling-off period" supported?
Cooling-off periods for gambling transactions are not a feature in TymeBank.
Can help be obtained for gambling addiction?
Guidance is provided by referring users to third-party South African support organizations.
Is there partnership with player assistance organizations?
Partnership details are unpublished; recommended resources provided.
How to set up gambling expense notifications?
Notifications are managed through transaction alert preferences in the app and web account settings.
Which online casinos accept this payment method?
TymeBank is not listed as an accepted payment method by major online casinos.
Are there exclusive partnerships with specific casinos?
No exclusive casino partnerships are published.
Do conditions differ when used in different casinos?
Not applicable due to non-support for gambling payments.
Are there special bonuses for using this method in casinos?
No casino-related bonuses are offered.
Can the method be used for both deposits and withdrawals in casinos?
TymeBank does not support casino-related deposits or withdrawals.
Are there geographic restrictions for casino usage?
All gambling transactions are subject to South African regulatory restrictions.
How do casino operators typically process transactions from this method?
As TymeBank payments are not accepted, processing is not applicable.
Are there typical processing times when used with casinos?
Typical processing times for casino payments do not apply.
Do casinos usually charge additional fees for this method?
Casino payments and fees are not applicable.
Are there any known compatibility issues with major casino platforms?
TymeBank is not compatible with major online casino platforms.