What is the official website of the payment service?
https://www.tysnes-sparebank.no
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Where can I find the customer support contacts?
Customer support contacts are on the "Kontakt oss" page on the official website with phone, email, and office addresses.
What is the hotline phone number?
The main customer service phone number is 53 43 03 00.
Is there a toll-free support number?
There is no toll-free support number publicly listed; support is available via the main phone number.
What is the email address for technical support?
The general contact email is [email protected]; no separate technical support email available.
Are there separate emails for different types of inquiries?
Specific department emails are not publicly listed; contact is mainly via the general email.
Where can I find the online chat support?
No online chat support service is mentioned on the official website.
Does the chat support work 24/7?
Chat support availability is not provided.
Is there support through messengers (Telegram, WhatsApp)?
No information about messenger support is available.
What are the support working hours?
Phone support available Monday to Friday 07:00–21:00, weekends 09:00–21:00.
Does support work on weekends and holidays?
Phone support works on weekends during specified hours; offices closed on holidays.
Are there regional offices for in-person visits?
Yes, with offices in multiple locations.
Where are the physical offices located?
Main office at Teiglandsvegen 2, 5680 Tysnes, with other branch offices.
Can I schedule a personal meeting?
Personal meetings can be scheduled by contacting the bank.
Are there representatives in different countries?
No international offices; operations local to Norway.
In which languages is support available?
Norwegian.
How quickly does support respond to requests?
Typical response times vary from hours to 1-2 business days.
Is there a priority system for VIP clients?
No public information on VIP support.
Can I request a callback?
Callbacks can be requested during operating hours.
When was the payment service founded?
Tysnes Sparebank was founded in 1868.
Who is the founder and owner of the service?
Founded locally; owned by community shareholders.
In which country is the company registered?
Norway.
What is the development history of the payment service?
Evolved from a local savings bank to a full-service regional bank, member of Eika Gruppen.
Have there been major updates or rebranding?
Merger with Haugesund Sparebank expected by September 2025, a major organizational update.
Who sits on the company's board of directors?
Specific members not publicly detailed; includes local community representatives.
Are there investors or partners in the service?
Member of Eika Gruppen financial alliance.
Does the company participate in stock trading?
Yes, listed on Oslo Stock Exchange under ticker TYSB.OL.
What is the company's market capitalization?
Market capitalization approximately NOK 220 million as of 2025.
Are there subsidiary companies or branches?
Branches in Tysnes, Husnes, Lagunen, and Stord.
What licenses does the payment service have?
Licensed as savings bank supervised by Finanstilsynet.
In which jurisdictions does the service operate officially?
Norway.
Are there licenses for cryptocurrency operations?
None publicly available.
Does the service comply with AML/KYC requirements?
Fully complies with AML and KYC regulations.
Are there security certificates (PCI DSS, etc.)?
Follows banking industry standards; specific certifications not public.
Has the service undergone security audits?
Regular regulatory security audits.
Is there insurance for client funds?
Deposits insured up to NOK 2 million under Norwegian Banks' Guarantee Fund.
Which international standards does it comply with?
PSD2, GDPR, and Norwegian financial regulations.
Have there been any regulatory fines or violations?
No known regulatory violations.
Where can I find real reviews about the service?
Reviews on local forums and SpareBank 1 related platforms.
What are the main user complaints?
Digital service usability and response times occasionally noted.
What do users most often praise the service for?
Personalized service and community focus.
Are there issues with fund withdrawals?
No significant withdrawal issues reported.
Is the interface convenient according to users?
Considered adequate; some feedback for improvements.
Are clients satisfied with transaction speed?
Transaction speeds meet local banking standards.
Do users recommend this service?
Local customers recommend it for regional banking needs.
How do experts assess the service's reliability?
Seen as stable and well-managed regional bank.
Are there industry awards and recognitions?
Not publicly disclosed.
Does the service participate in payment system rankings?
No visible participation.
Are there recommendations from financial regulators?
The bank complies fully with regulations.
What reputation does the service have among partners?
Trusted partner within Eika Gruppen.
How do they evaluate solution innovation?
Stable and compliant innovation aligned with alliance standards.
Are there quality service certificates?
No specific public certificates.
Does the company participate in industry conferences?
No public event participation info.
How does the service position itself in the market?
Local savings bank with regional focus and personal service.
Which fiat currencies does the service support?
Norwegian Kroner primarily; major foreign currencies supported for exchange.
Can currencies be converted within the service?
Yes, major fiat currencies converted via bank channels.
What exchange rates are used for conversion?
Market-based rates typical for Norwegian banks.
How often are exchange rates updated?
Daily.
Can exotic currencies be handled?
Limited support; mostly major currencies.
Are there currency restrictions in different countries?
Regulated as per Norwegian and international law.
What types of transfers does the service support?
Domestic, international (SWIFT, SEPA), and internal transfers.
Are transfers to bank cards supported?
Transfers to accounts typical; card transfers not usual.
Are group payments supported?
Not specifically noted.
Can payment links be created?
Not noted.
What are the minimum transaction amounts in the service?
Minimum typically NOK 1 or standard minimums.
What are the maximum amounts that can be transferred?
Limits depend on verification and account type.
What monthly and annual limits are in effect?
Limits based on profile and regulatory rules.
Can limits be increased? How?
Yes, after verification request and approval.
Do limits differ for verified users?
Yes, verified users have higher limits.
Are there restrictions for new accounts?
Yes, stricter limits initially.
Do special limits apply in different countries?
Geographic limits based on regulation.
Can operations be temporarily blocked?
Yes, for security or compliance reasons.
What are the minimum amounts for account funding?
Often NOK 1 minimum.
What methods of funding are supported?
Bank transfer, deposits in branch, other banking methods.
Are there fees for funding?
Usually free locally; international may incur fees.
What are the minimum funding amounts?
Usually minimal.
How quickly are funds credited when funding?
Same or next business day.
How can money be withdrawn from the system?
ATM, bank transfer, branch.
Are there fees for fund withdrawal?
Fees depend on method.
How long does withdrawal take?
Bank transfer 1-2 days; ATM instant.
What withdrawal limits are set?
Vary by account and verification.
How quickly are funds credited when funding with a card?
Card funding - 1-2 days typical.
How long does a bank transfer take?
One business day domestic.
How quickly do cryptocurrency transfers arrive?
Not supported.
Are transfers between users instant?
Usually near-instant.
Can crediting be accelerated for a fee?
Express service may be available for fees.
What determines the speed of funding processing?
Method, bank policies, recipient bank processing.
Are there notifications about funding status?
Usually yes via app/email.
What to do if funding takes too long?
Contact customer service.
How quickly are withdrawal requests processed?
Typically 1 business day.
How long does card withdrawal take?
ATM instant; other card withdrawals 1-2 days.
How quickly do bank transfers arrive?
Usually one business day domestic.
Are cryptocurrency withdrawals instant?
Not applicable.
Can withdrawal be accelerated for an additional fee?
Possible with fees.
What determines withdrawal processing time?
Bank policies and security checks.
Can a withdrawal request be canceled?
Only if not processed yet; contact bank quickly.
How to register with the payment service?
Online or in branch with ID and documentation.
What data is needed to create an account?
Valid ID, address, contact details.
Can registration be done without email?
Usually email required.
Is phone confirmation required during registration?
Standard phone verification applies.
Are there age restrictions for registration?
Minimum 18 years.
Can a corporate account be created?
Yes, with required business documentation.
Are there country restrictions for registration?
Norway residents primarily.
How long does account activation take?
Days to one week depending on verification.
What verification levels exist?
Basic and enhanced KYC verification.
What documents are required for basic verification?
ID and proof of address.
Are documents needed for full verification?
Additional as needed for services.
How long does the verification procedure take?
1-5 business days.
Can the service be used without verification?
Limited features and lower limits.
What restrictions apply to unverified users?
Low transaction limits.
Is a selfie with documents required?
Possibly for identity verification.
How often do documents need to be updated?
Typically every few years or on info changes.
What encryption technologies does the service use?
TLS/SSL for data transmission.
Are there SMS confirmations for operations?
Yes, commonly used.
Is biometric authentication supported?
Supported in mobile app.
Is blockchain technology used?
Not publicly indicated.
How is user personal data protected?
Per GDPR and Norwegian laws.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Bank employs DDoS mitigation.
What anti-phishing protection measures are provided?
Phishing filters and warnings.
How does the service combat money laundering?
Through AML policies and ongoing monitoring.
What to do when fraud is detected?
Report to bank immediately.
How to report suspicious activity?
Phone, email, or branch.
Is there compensation for damage from fraudsters?
Per regulations.
What user rights exist for disputed transactions?
Full dispute rights.
How to dispute account blocking?
Contact bank with evidence.
What fees does the service charge for transfers?
Varies; some domestic transfers free.
Are there fees for account funding?
Usually free domestically.
Are fees charged for fund withdrawal?
May apply.
Are there fees for currency conversion?
Applicable.
Are there fees for account inactivity?
Possible.
Are there account maintenance fees?
May exist for specific accounts.
Are fees charged for operation cancellation?
Generally no.
Are there hidden fees?
Fees disclosed.
How are fees calculated for large amounts?
Tiered or negotiated.
Are there different tariff plans in the service?
Various plans exist.
What advantages does VIP status provide?
Personalized services.
How to get preferential conditions?
Account upgrades.
Are there free operations per month?
Depending on plan.
Are there discounts for active users?
Possible.
Can individual conditions be obtained?
Possible.
Are there discounts for transaction volumes?
Possible.
On which platforms is the application available?
iOS and Android.
What functions are available in the mobile application?
Transfers, payments, notifications.
Does functionality differ from the web version?
Mobile app streamlined.
Can the application work offline?
Limited.
Is dark theme supported?
Depends on app version.
How often is the mobile application updated?
Regularly.
Are there beta versions of the application?
No public beta.
Is the web interface of the service convenient?
Functional and user-friendly.
In which languages is the interface available?
Norwegian.
Are hotkeys supported?
Not documented.
Can data be exported?
PDF and CSV.
Is integration with other services supported?
Yes, via Eika Gruppen.
How often is the web interface updated?
Regularly.
Are there investment products?
Via alliances.
Are there credit products?
Loans available.
What privileges do VIP clients have?
Personal service.
Are there seasonal promotions and offers?
Occasionally.
Does the service allow operations with online casinos?
Not specified.
Are there restrictions on gambling transactions?
Norwegian regulations restrict gambling payments.
Can accounts be blocked for casino play?
Possible.
How does the service view gambling?
Compliant with laws.
Are there special conditions for gambling?
Not public.
Is there a self-exclusion function?
Not through bank directly.
Can access to gambling sites be restricted?
Banks may block gambling transactions.
Can help be obtained for gambling addiction?
Yes, through public resources.
How to set up gambling expense notifications?
Not applicable.