What is the official website of the payment service?
https://www.uala.com.ar
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Where can I find the customer support contacts?
Customer support contact information is available on the Ualá website, in the app chat, and on their social media channels.
What is the hotline phone number?
Specific hotline phone number is not publicly listed; support primarily through app chat and email.
Is there a toll-free support number?
No confirmed toll-free number is publicly available; support is through digital channels.
What is the email address for technical support?
The general contact email in Colombia is [email protected], likely used for technical and other support inquiries.
Are there separate emails for different types of inquiries?
Specialized separate emails for different inquiries are not explicitly published; support appears centralized.
Where can I find the online chat support?
Online chat support is accessible through the Ualá mobile app.
Does the chat support work 24/7?
Chat support availability hours are not explicitly stated; generally accessible daily.
Is there support through messengers (Telegram, WhatsApp)?
No specific mention of Telegram or WhatsApp support; interaction is encouraged via app chat and social media.
What are the support working hours?
Detailed support hours are not publicly stated; support is usually available on business days.
Does support work on weekends and holidays?
Weekend and holiday availability is not clearly specified, though online chat may operate.
Are there regional offices for in-person visits?
No specific regional offices for customer walk-ins are listed publicly.
Where are the physical offices located?
Ualá's headquarters are located at 4677 Nicaragua Street, CABA, Buenos Aires, Argentina.
Can I schedule a personal meeting?
There is no publicly available process to schedule personal meetings.
Are there representatives in different countries?
Ualá operates in Argentina, Mexico, and Colombia, with local teams in these countries.
In which languages is support available?
Support is primarily available in Spanish.
How quickly does support respond to requests?
Email responses can take up to 2 business days; chat support is generally quicker.
Is there a priority system for VIP clients?
No public information on VIP priority support is available.
Can I request a callback?
Callback service availability is not mentioned publicly.
When was the payment service founded?
Ualá was founded and launched in October 2017.
Who is the founder and owner of the service?
Founded by Argentine entrepreneur Pierpaolo Barbieri.
In which country is the company registered?
Registered in Argentina.
What is the development history of the payment service?
Launched as a fintech to enhance financial inclusion, expanded into Mexico in 2019, secured large investments, and received a full banking license by 2023.
Have there been major updates or rebranding?
In 2023, Ualá secured a full banking license and began shifting from third-party product partnerships to its own banking services.
Who sits on the company's board of directors?
Specific board member details are not publicly detailed; executives include CEO Pierpaolo Barbieri and CTO Ezequiel Mina.
Are there investors or partners in the service?
Investors include SoftBank, Tencent, Soros Fund Management, Jefferies, General Catalyst Partners, Bessemer Venture Partners, Point72 Ventures, and Kevin P. Ryan.
Does the company participate in stock trading?
Ualá is a privately held company, no public stock listing.
What is the company's market capitalization?
Valued at approximately $2.45 billion as of 2021.
Are there subsidiary companies or branches?
Branches in Mexico and Colombia; no clear subsidiaries published.
What licenses does the payment service have?
Full banking license secured in 2023, previously operated as licensed fintech.
In which jurisdictions does the service operate officially?
Official operations in Argentina, Mexico, and Colombia.
Are there licenses for cryptocurrency operations?
No public information about cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
Yes, it complies with standard AML and KYC regulatory requirements.
Are there security certificates (PCI DSS, etc.)?
Security certifications typical of licensed fintechs are assumed but specifics are not publicly detailed.
Has the service undergone security audits?
Security audits are conducted regularly as per industry standards; exact reports are not public.
Is there insurance for client funds?
Client fund protections are in place consistent with banking regulations.
Which international standards does it comply with?
Compliance with international banking and fintech operational standards is expected.
Have there been any regulatory fines or violations?
No publicly known regulatory fines or violations.
Where can I find real reviews about the service?
Reviews available on app stores (Google Play, Apple Store) and fintech review websites.
What are the main user complaints?
Common complaints relate to customer service response time and occasional technical glitches.
What do users most often praise the service for?
Ease of use, financial inclusion, transparency, and mobile app functionality.
Are there issues with fund withdrawals?
Some users report occasional delays, but no systemic withdrawal issues reported.
Is the interface convenient according to users?
The interface is widely regarded as user-friendly and intuitive.
Are clients satisfied with transaction speed?
Transaction speeds are positively rated, especially for instant transfers.
Do users recommend this service?
Most users would recommend Ualá, especially for unbanked populations.
How do experts assess the service's reliability?
Experts view Ualá as a reliable, innovative fintech contributing to financial inclusion.
Are there industry awards and recognitions?
Specific awards are not publicly listed but recognized as a leading Latin American fintech.
Does the service participate in payment system rankings?
Ualá ranks as one of the top fintech platforms in Latin America.
Are there recommendations from financial regulators?
Approved and licensed by Argentina's Central Bank, among others.
What reputation does the service have among partners?
Positive reputation with major investors and fintech partners.
How do they evaluate solution innovation?
Recognized for innovative integration of app-based banking and prepaid Mastercard.
Are there quality service certificates?
Expected to have quality and security certifications for fintech services.
Does the company participate in industry conferences?
Active participation in Latin American fintech and banking conferences.
How does the service position itself in the market?
Positioned as a digital, inclusive, low-cost alternative to traditional banking.
Which fiat currencies does the service support?
Primarily Argentine peso (ARS), Mexican peso (MXN), and Colombian peso (COP).
Are cryptocurrencies supported? Which ones specifically?
No direct cryptocurrency services reported.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion services are not publicly stated as a feature.
What exchange rates are used for conversion?
Not publicly disclosed; likely market rates if conversion is supported.
How often are exchange rates updated?
Not applicable or publicly disclosed.
Are stablecoins supported?
No indication of stablecoin support.
Can exotic currencies be handled?
Not supported; focused on main regional fiat currencies.
Are there currency restrictions in different countries?
Subject to local regulations in Argentina, Mexico, and Colombia.
What types of transfers does the service support?
Transfers include money transfers, payments, bill payments, and transfers to cards.
Can transfers be made between service users?
Yes, peer-to-peer transfers within the platform are supported.
Are transfers to bank cards supported?
Transfers to Mastercard prepaid cards are supported.
Can money be transferred to bank accounts?
Yes, bank account transfers are supported.
Is bill payment available?
Yes, bill payment services are offered.
Are recurring payments supported?
Recurring payment options are available through the app.
Can automatic transfers be set up?
Automatic transfer scheduling is supported.
Is payment scheduling available?
Payment scheduling features are available.
Are group payments supported?
Group payment features are not specifically mentioned.
Can payment links be created?
Payment links and integration with online stores are available.
What are the minimum transaction amounts in the service?
Minimum transaction limits are not publicly specified.
What are the maximum amounts that can be transferred?
Maximum limits depend on verification level; specifics are not publicly detailed.
Are there daily limits on operations?
Daily limits apply and vary by account type and verification status.
What monthly and annual limits are in effect?
Monthly and annual limits are in place per regulatory compliance; exact figures are not public.
Can limits be increased? How?
Limits can usually be increased through higher verification levels and compliance checks.
Do limits differ for verified users?
Yes, verified users have higher transaction limits.
Are there restrictions for new accounts?
New accounts have lower limits until fully verified.
Do special limits apply in different countries?
Limits comply with local regulations and may vary by country.
Can operations be temporarily blocked?
Yes, operations can be temporarily blocked for security or compliance reasons.
Are there limits on the number of daily operations?
Yes, transaction frequency limits exist to prevent fraud and abuse.
What are the minimum amounts for account funding?
Minimum deposit amounts are not publicly detailed.
What methods of funding are supported?
Funding via bank transfer, card top-up, and cash payment points.
Are there fees for funding?
Some funding methods may incur fees; details vary.
What are the minimum funding amounts?
Minimums depend on the funding method; not publicly specified.
How quickly are funds credited when funding?
Card funding is instant or near-instant; bank transfers may take 1-2 business days.
How can money be withdrawn from the system?
Withdrawals via ATM, bank transfer, and card transactions.
Are there fees for fund withdrawal?
Withdrawal fees depend on the method; some ATMs may charge.
How long does withdrawal take?
Withdrawals via card or ATM are instant; bank transfers 1-2 business days.
What withdrawal limits are set?
Withdrawal limits depend on verification status; exact limits not public.
How quickly are funds credited when funding with a card?
Card funding credited almost instantly.
How long does a bank transfer take?
Bank transfers take 1-2 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Peer-to-peer transfers within Ualá are instant.
Are there delays when funding on weekends?
Weekend funding via bank transfers may experience delays; card top-ups are instant.
Do holidays affect funding speed?
Holidays may delay bank transfer processing.
Can crediting be accelerated for a fee?
Express funding options are not publicly detailed.
What determines the speed of funding processing?
Funding speed depends on method (card faster than bank transfer) and banking hours.
Are there notifications about funding status?
Users receive notifications on fund crediting status.
What to do if funding takes too long?
Contact support via app chat or email for resolution.
How quickly are withdrawal requests processed?
Withdrawal requests are processed within minutes to hours depending on method.
How long does card withdrawal take?
Card withdrawals (e.g., ATM) are immediate.
How quickly do bank transfers arrive?
Bank transfers arrive within 1-2 business days.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Withdrawals to bank accounts can be delayed on weekends.
Do holidays affect withdrawal speed?
Withdrawals may be delayed on holidays.
Can withdrawal be accelerated for an additional fee?
No public information on express withdrawals.
What determines withdrawal processing time?
Method, banking hours, and verification status.
Are there notifications about withdrawal status?
Yes, status updates are provided via app notifications.
Can a withdrawal request be canceled?
Cancellation policies depend on withdrawal status and timing; generally limited once processed.
How to register with the payment service?
Registration via mobile app; provide identity and personal data as required.
What data is needed to create an account?
Valid ID, personal details, phone number, and email.
Can registration be done without email?
Email is generally required; phone may be alternative in some cases.
Is phone confirmation required during registration?
Phone verification is mandatory.
Are there age restrictions for registration?
Minimum age typically 13 years.
Can a corporate account be created?
Corporate accounts availability is limited; mainly personal accounts.
Is it required to provide real data?
Real identity data is mandatory for compliance.
Are there country restrictions for registration?
Only residents of Argentina, Mexico, and Colombia can register.
How long does account activation take?
Activation is typically instant or within a few minutes.
What verification levels exist?
Basic and enhanced verification tiers.
What documents are required for basic verification?
National ID or passport.
Are documents needed for full verification?
Additional documents such as proof of address may be required.
Are digital copies of documents accepted?
Yes, digital document submission is accepted.
How long does the verification procedure take?
Verification typically takes 1-3 business days.
Can the service be used without verification?
Limited usage without verification; many features restricted.
What restrictions apply to unverified users?
Lower transaction limits and restricted access to some services.
Is address confirmation required?
Required for full verification.
Is a selfie with documents required?
Selfie or photo for identity verification is required.
How often do documents need to be updated?
Updates required when documents expire or per regulatory changes.
What encryption technologies does the service use?
Uses standard encryption technologies such as TLS/SSL.
Is two-factor authentication supported?
Yes, 2FA is supported via app and SMS.
Are there SMS confirmations for operations?
SMS confirmations are used for sensitive operations.
Is biometric authentication supported?
Biometric options like fingerprint and Face ID supported in app.
Is blockchain technology used?
No public indication of blockchain implementation.
Is there a multi-level security system?
Yes, multi-layer security including encryption, 2FA, and fraud monitoring.
How is user personal data protected?
Data is protected through encryption, compliance with privacy laws, and secure storage.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Yes, standard DDoS mitigation is employed.
Are regular security audits conducted?
Yes, regular security audits are conducted.
What anti-phishing protection measures are provided?
Anti-phishing alerts and education to users.
Is there a suspicious activity detection system?
Fraud detection and monitoring systems are in place.
How does the service combat money laundering?
AML policies, KYC controls, and transaction monitoring.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked pending investigation.
What to do when fraud is detected?
Report through support channels immediately.
How to report suspicious activity?
Report via app support chat or email.
Is there compensation for damage from fraudsters?
Compensation policies are subject to terms and are case-specific.
What user rights exist for disputed transactions?
Users can file disputes, which are investigated according to regulatory norms.
How to dispute account blocking?
Dispute through customer support; review by compliance team.
Is there insurance against cyber attacks?
Cybersecurity insurance coverage is not publicly disclosed.
What fees does the service charge for transfers?
Fees vary; some transfers free, others have minor fees depending on method.
Are there fees for account funding?
Funding fees vary by method; card funding usually free.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method and ATM operators.
Are there fees for currency conversion?
Currency conversion fees not publicly detailed.
Are there fees for account inactivity?
No public indication of inactivity fees.
Are there account maintenance fees?
No standard maintenance fees reported.
Are fees charged for operation cancellation?
Cancellation fees are generally not charged.
Are there fees for expedited operations?
No public info on expedited fee services.
Are there hidden fees?
Fees are disclosed according to regulatory compliance; no known hidden fees.
How are fees calculated for large amounts?
Fees generally calculated as percentage or fixed per transaction.
Are there different tariff plans in the service?
Standard pricing tiers exist; no explicit multi-tier plans public.
What advantages does VIP status provide?
No public VIP program details are available.
How to get preferential conditions?
Not publicly outlined.
Are there free operations per month?
Some free operations per month are typical in fintech.
Are there discounts for active users?
Discounts and promotions occur occasionally.
Are there corporate tariffs?
Corporate pricing not prominently advertised.
Can individual conditions be obtained?
Custom pricing not publicly indicated.
Do promotional codes work for fee reduction?
Promotional codes may be available occasionally.
Are there cashback programs?
Cashback options are available for some card transactions.
Are there discounts for transaction volumes?
Volume discounts not clearly specified.
Is there an official mobile application?
Yes, official mobile app available.
On which platforms is the application available?
Available on iOS and Android.
What functions are available in the mobile application?
Account management, payments, transfers, investments, loyalty program access.
Does functionality differ from the web version?
Mobile app is the primary interface; web functionality is limited.
Is Touch ID/Face ID supported?
Yes, biometric login supported in app.
Can the application work offline?
Minimal functionality offline; requires internet for transactions.
Are there push notifications about operations?
Yes, notifications for transactions and promotions.
Is dark theme supported?
Dark mode is supported in app.
How often is the mobile application updated?
Frequent updates, typically monthly.
Are there beta versions of the application?
Beta program details not publicly known.
Is the web interface of the service convenient?
Web interface is functional but secondary to the app.
Is responsive design supported?
Mobile responsive web design is supported.
In which languages is the interface available?
Interface primarily in Spanish.
Is there a night mode for the website?
Night mode available primarily in app.
Are hotkeys supported?
No hotkey support known.
Can data be exported?
Limited data export options; transaction history export possible.
Is there an API for developers?
No public API available.
Is integration with other services supported?
Integrations exist with e-commerce and payment platforms.
How often is the web interface updated?
Updates are periodic, less frequent than app.
Are there virtual cards in the service?
Yes, virtual Mastercard cards are offered.
Can disposable cards be created?
Disposable card features are not publicly mentioned.
Is multi-currency account functionality supported?
Accounts are single-currency per country.
Are there investment products?
Investment options are available within the app.
Can interest be earned on balance?
Interest earning is offered on some account types.
Are there credit products?
Credit card products available via Mastercard partnership.
Is P2P trading supported?
Peer-to-peer transfers supported within platform.
Can cryptocurrencies be bought/sold?
Cryptocurrencies cannot be bought or sold.
Is there acquiring for business?
Business payment solutions and payment terminals are offered.
Are mass payouts supported?
Bulk payment features exist for business clients.
Is there a loyalty program in the service?
Loyalty program integrated in app.
How are bonus points earned?
Points earned through card usage and promotions.
Is there cashback for operations?
Cashback on selected transactions.
Are there referral programs?
Referral programs for inviting new users exist.
What privileges do VIP clients have?
Not publicly detailed.
Are there seasonal promotions and offers?
Seasonal promotions available periodically.
Can premium status be obtained?
Premium account upgrades are not publicly detailed.
Are there partner discounts?
Partner discounts exist for specific merchants.
Are there corporate loyalty programs?
Corporate loyalty not specifically mentioned.
Does the service allow operations with online casinos?
No public policy on online casino transactions.
Are there restrictions on gambling transactions?
Likely restricted due to regulatory compliance.
Can accounts be blocked for casino play?
Possible account blocking for unauthorized gambling.
How does the service view gambling?
No public official stance; generally cautious.
Are there special conditions for gambling?
Not publicly disclosed.
Are casino transactions tracked?
Transactions are monitored per AML regulation.
Can operations with gambling sites be hidden?
Privacy limited by regulatory tracking requirements.
Are there notifications about gambling expenses?
No specific gambling expense alerts.
Are there special fees for gambling operations?
No public gambling-specific fees.
Can limits be set on gambling?
Not publicly offered.
Is there a self-exclusion function?
No public gambling self-exclusion feature.
Can access to gambling sites be restricted?
Not applicable at service level.
Is gambling expense control supported?
No specific support known.
Are there notifications about limit exceedance?
Not publicly offered.
Can operations with casinos be blocked?
Potential blocking under suspicious activity rules.
Is a "cooling-off period" supported?
Not public.
Can help be obtained for gambling addiction?
No public gambling addiction support.
Is there partnership with player assistance organizations?
Not public.
How to set up gambling expense notifications?
Not public.
Which online casinos accept this payment method?
Not publicly listed.
Are there exclusive partnerships with specific casinos?
None known.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
Not applicable.
Are there geographic restrictions for casino usage?
Likely restricted depending on local law.
How do casino operators typically process transactions from this method?
Not publicly reported.
Are there typical processing times when used with casinos?
Not known.
Do casinos usually charge additional fees for this method?
Not reported.
Are there any known compatibility issues with major casino platforms?
None reported.