What is the official website of the payment service?
www.ukash.com
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Where can I find the customer support contacts?
Contact details were on the “Contact Us” page of the official website; service ended so details are no longer provided.
What is the hotline phone number?
Ukash’s dedicated support numbers are no longer active due to the service closure.
Is there a toll-free support number?
Ukash did not maintain an active toll-free support number after its services were discontinued.
What is the email address for technical support?
No active technical support email exists, as Ukash’s services have closed.
Are there separate emails for different types of inquiries?
Ukash previously offered different emails, but these contacts are now inactive.
Where can I find the online chat support?
Online chat support was accessible via the website; it is no longer available due to the service shutdown.
Does the chat support work 24/7?
24/7 chat support was not available; live chat was limited and ended with the service termination.
Is there support through messengers (Telegram, WhatsApp)?
Messenger support was not provided by Ukash, and no such channels exist post-closure.
What are the support working hours?
Support hours were region-dependent but are obsolete since the service was discontinued.
Does support work on weekends and holidays?
Weekend and holiday support was offered in some regions but has ceased with the shutdown.
Are there regional offices for in-person visits?
Ukash had offices in the UK and other regions but these no longer accept visitors.
Where are the physical offices located?
Main office was in London, United Kingdom; locations have ceased to operate.
Can I schedule a personal meeting?
Personal meetings for service inquiries are no longer possible, as the company ceased all operations.
Are there representatives in different countries?
Regional representatives operated globally before closure; no active offices remain.
In which languages is support available?
Support was offered primarily in English and other European languages, but is no longer available.
How quickly does support respond to requests?
Response times varied before closure; all support channels are now inactive.
Is there a priority system for VIP clients?
Ukash did not publicly state a VIP priority system, and no such service now exists.
Can I request a callback?
Callback requests are no longer possible as the service and its support channels have ended.
When was the payment service founded?
Ukash was founded in 2005, in the United Kingdom.
Who is the founder and owner of the service?
Ukash was founded by Justin Basini; it was owned by Smart Voucher Ltd and was later acquired by Paysafe Group.
In which country is the company registered?
Ukash was registered in the United Kingdom.
What is the development history of the payment service?
Ukash launched in 2005, expanded globally as a leading prepaid voucher system, and was acquired by Paysafe Group in 2014. Paysafe merged its voucher services, discontinuing Ukash in 2015.
Have there been major updates or rebranding?
Major change was acquisition by Paysafe Group and integration with paysafecard in 2015; this ended Ukash-branded services.
Who sits on the company's board of directors?
Company ceased operations; board of directors information is not publicly maintained.
Are there investors or partners in the service?
Smart Voucher Ltd and later Paysafe Group were main stakeholders; no current investment as the brand has ended.
Does the company participate in stock trading?
Paysafe Group, the acquiring company, was publicly listed; Ukash itself was not.
What is the company's market capitalization?
Ukash no longer exists as an independent entity, so market capitalization is not available.
Are there subsidiary companies or branches?
Subsidiary and branch structure was dissolved after the Paysafe merger.
What licenses does the payment service have?
Ukash was regulated by the Financial Conduct Authority (FCA) in the UK under Smart Voucher Ltd before discontinuation.
In which jurisdictions does the service operate officially?
Ukash operated in the UK, Europe, and internationally before its closure in 2015.
Are there licenses for cryptocurrency operations?
Ukash did not offer cryptocurrency-specific services or possess related licenses.
Does the service comply with AML/KYC requirements?
Ukash adhered to AML and KYC standards regulated by the FCA before its closure.
Are there security certificates (PCI DSS, etc.)?
Ukash maintained payment security standards including PCI DSS compliance during operation.
Has the service undergone security audits?
Regular security audits were performed in compliance with UK regulatory standards when operational.
Is there insurance for client funds?
Client funds were protected per FCA guidelines; coverage ended with the termination of the service.
Which international standards does it comply with?
Ukash followed PCI DSS, AML, and e-money compliance standards in the markets it served.
Have there been any regulatory fines or violations?
No widely reported major regulatory fines or violations were issued against Ukash publically.
Where can I find real reviews about the service?
Historical user reviews may be found on Trustpilot, finance forums, and archived consumer review sites.
What are the main user complaints?
Common complaints included voucher acceptance issues, refund delays, and regional restrictions, especially near its closure.
What do users most often praise the service for?
Users appreciated easy cash payments, wide retail accessibility, and anonymity compared to card payments.
Are there issues with fund withdrawals?
Withdrawal issues included delays and voucher non-redemption incidents, especially during transition to Paysafe.
Is the interface convenient according to users?
Ukash interface was considered basic; user feedback on usability was generally positive, but outdated near closure.
Are clients satisfied with transaction speed?
Transactions were typically instant, apart from issues close to the end of service.
Do users recommend this service?
Recommendation rates dropped with closure and discontinuation, but Ukash was popular during peak operation.
How do experts assess the service's reliability?
Experts previously rated Ukash as a secure, convenient prepaid cash solution, noting good regulatory compliance before its end.
Are there industry awards and recognitions?
Ukash received industry awards including a Queen’s Award for Enterprise in International Trade.
Does the service participate in payment system rankings?
Ukash was ranked among Europe’s innovative payment methods prior to its acquisition by Paysafe.
Are there recommendations from financial regulators?
No specific regulatory recommendations documented; service was FCA-approved while active.
What reputation does the service have among partners?
Ukash was considered reliable by merchants and partners, especially in online gaming and digital commerce.
How do they evaluate solution innovation?
Ukash was acknowledged for its innovative prepaid voucher system and broad cash digitization strategy.
Are there quality service certificates?
Ukash held PCI DSS and FCA authorizations for quality service before discontinuation.
Does the company participate in industry conferences?
Ukash representatives participated in payment and fintech industry events before its closure.
How does the service position itself in the market?
Ukash positioned itself as a secure, anonymous cash-to-online-voucher alternative for unbanked and privacy-focused consumers.
Which fiat currencies does the service support?
Ukash vouchers were available in GBP, EUR, USD, and other region-specific currencies.
Are cryptocurrencies supported? Which ones specifically?
Ukash did not support cryptocurrency operations or provide crypto exchange services.
Is there a proprietary cryptocurrency or token?
Ukash did not offer a proprietary token or cryptocurrency.
Can currencies be converted within the service?
Ukash did not provide currency conversion within its voucher ecosystem; conversion required external action.
What exchange rates are used for conversion?
Ukash did not offer in-platform conversion; exchange rates were not part of the service.
How often are exchange rates updated?
As conversion was not supported, exchange rates were not updated within Ukash.
Are stablecoins supported?
Ukash did not support stablecoins or digital currencies.
Can exotic currencies be handled?
Only major local currencies were supported through vouchers; exotic currencies were not available.
Are there currency restrictions in different countries?
Voucher issuance was subject to regional regulatory approval, limiting some currencies geographically.
What types of transfers does the service support?
Ukash allowed voucher purchases, online redemption, and payments to participating merchants; bank and card transfers were not directly supported.
Can transfers be made between service users?
Peer transfers were not natively supported; vouchers could only be used for payments to merchants.
Are transfers to bank cards supported?
Ukash did not support direct voucher redemption to bank cards.
Can money be transferred to bank accounts?
Bank account transfers were not facilitated by Ukash; vouchers were strictly for merchant payment and online redemption.
Is bill payment available?
Bill payment was supported via select partners, but not as an integrated native feature.
Are recurring payments supported?
Recurring payments were not a core feature; payments were one-off using vouchers.
Can automatic transfers be set up?
Automatic transfer and payment scheduling were not supported.
Is payment scheduling available?
Payment scheduling was not available within Ukash’s platform features.
Are group payments supported?
Group payments and splitting features were not provided.
Can payment links be created?
Payment links were not a native feature; users redeemed using voucher codes on partner sites.
What are the minimum transaction amounts in the service?
Minimum voucher amounts depended on region but typically started from £10 or local equivalent.
What are the maximum amounts that can be transferred?
Maximum voucher value was subject to regional caps, generally up to £200 per voucher.
Are there daily limits on operations?
Daily purchase and redemption limits were applied based on regulatory requirements and user verification.
What monthly and annual limits are in effect?
Monthly and annual limits varied by jurisdiction and compliance level, usually aligned with AML/KYC regulations.
Can limits be increased? How?
Limit increases required higher AML/KYC verification and approval by the operator, as per regulatory standards.
Do limits differ for verified users?
Verified users could access higher transaction and voucher limits compared to unverified ones.
Are there restrictions for new accounts?
New accounts typically had lower limits pending verification and were subject to regulatory region controls.
Do special limits apply in different countries?
Country-specific limits were in place aligning with local e-money regulations.
Can operations be temporarily blocked?
Temporary blocks could apply in cases of security checks, suspected fraud, or regulatory requirements.
Are there limits on the number of daily operations?
Frequency caps were applied per region and compliance to prevent misuse and fraud.
What are the minimum amounts for account funding?
Voucher purchases typically required a minimum funding amount, often £10 or local equivalent.
What methods of funding are supported?
Funding was via cash payments at retail outlets, local stores, and partner websites.
Are there fees for funding?
Some outlets and partners charged a service fee on voucher purchase, dependent on region.
What are the minimum funding amounts?
Minimum funding matched voucher minimums, generally £10 or equivalent at retail.
How quickly are funds credited when funding?
Ukash vouchers were activated immediately upon purchase and payment.
How can money be withdrawn from the system?
Ukash did not support direct withdrawals; vouchers were redeemable on merchant websites only.
Are there fees for fund withdrawal?
No withdrawal fees applied as cash-out was unsupported.
How long does withdrawal take?
Withdrawal was not supported, so no duration applied.
What withdrawal limits are set?
Withdrawal was not possible; limits applied only to voucher purchase and use.
How quickly are funds credited when funding with a card?
Ukash did not accept card payments for voucher funding; physical cash was required.
How long does a bank transfer take?
Ukash did not offer bank transfer funding or withdrawal options.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers were not supported.
Are transfers between users instant?
Peer-to-peer transfer was not available; voucher redemption was instant for purchases.
Are there delays when funding on weekends?
Delays could occur at retail outlets depending on opening times, but voucher issuance was otherwise instant.
Do holidays affect funding speed?
Funding might be delayed at physical outlets that closed during holidays.
Can crediting be accelerated for a fee?
Express processing was not relevant as voucher issuance was instant.
What determines the speed of funding processing?
Funding speed depended on retail outlet operational hours and immediate payment.
Are there notifications about funding status?
Users received confirmation receipts after voucher purchase; digital notifications were not common.
What to do if funding takes too long?
Users were advised to contact the issuing retail outlet or partner for assistance with delayed voucher activation.
How quickly are withdrawal requests processed?
Withdrawals were not an available function with Ukash.
How long does card withdrawal take?
Card withdrawals were not supported.
How quickly do bank transfers arrive?
Bank transfers were not supported.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals were not part of the service.
Are there withdrawal delays on weekends?
Withdrawals did not apply for Ukash.
Do holidays affect withdrawal speed?
Not applicable, as withdrawals were not offered.
Can withdrawal be accelerated for an additional fee?
No withdrawal options were available, so acceleration was not relevant.
What determines withdrawal processing time?
Withdrawal was not possible with Ukash service.
Are there notifications about withdrawal status?
Withdrawal status notifications were not applicable.
Can a withdrawal request be canceled?
No withdrawal functions were present; cancellation procedures did not exist.
How to register with the payment service?
Ukash did not require user registration; vouchers were purchased anonymously at retail locations.
What data is needed to create an account?
Account creation was not required for basic voucher use; only merchant account setup had data needs.
Can registration be done without email?
No registration was needed for voucher purchase; email was required for select merchant accounts only.
Is phone confirmation required during registration?
Phone verification was not used for voucher purchase; some merchant sites required phone confirmation.
Are there age restrictions for registration?
Cash voucher purchases were subject to local laws, generally restricting purchase to adults 18+.
Can a corporate account be created?
Merchant accounts could be established with Ukash for businesses before closure; details are obsolete.
Is it required to provide real data?
Real data required only where registration with partner merchants or for business accounts was involved.
Are there country restrictions for registration?
Service availability depended on local regulations; not all countries supported Ukash.
How long does account activation take?
Accounts for merchants activated after review, typically in a few business days; no user account activation required.
What verification levels exist?
Verification applied to merchant onboarding and partner integrations; not for voucher buyers.
What documents are required for basic verification?
Merchants and partners provided identity, business registration, and financial documents for onboarding.
Are documents needed for full verification?
Full verification required advanced compliance documents for business accounts and high-value merchant transactions.
Are digital copies of documents accepted?
Digital document submission was accepted during merchant onboarding.
How long does the verification procedure take?
Merchant review and verification usually took several business days depending on compliance.
Can the service be used without verification?
Vouchers could be purchased and used anonymously without verification.
What restrictions apply to unverified users?
Unverified retail users could not exceed local AML transaction limits or access merchant/partnership privileges.
Is address confirmation required?
Address confirmation was only needed for merchant accounts.
Is a selfie with documents required?
Not required for voucher users; merchant verification could involve enhanced identity verification depending on region.
How often do documents need to be updated?
Merchant accounts required periodic updates per regulatory guidelines.
What encryption technologies does the service use?
Ukash used SSL encryption and PCI DSS standards for transaction and data protection during operation.
Is two-factor authentication supported?
Two-factor authentication was not required for voucher use; partner merchants may have offered 2FA.
Are there SMS confirmations for operations?
SMS confirmations were not standard for voucher transactions; partner websites may have implemented them.
Is biometric authentication supported?
Biometric authentication was not available for Ukash voucher use.
Is blockchain technology used?
Blockchain was not implemented or used in Ukash operations.
Is there a multi-level security system?
The platform implemented multi-layered security across web, payment, and merchant account integrations.
How is user personal data protected?
Data protection was governed by UK and EU data privacy laws; minimal personal data was collected.
Is cold storage used for cryptocurrencies?
Cryptocurrencies were not part of Ukash’s product offerings.
Is there DDoS attack protection?
Ukash maintained DDoS protection for merchant backend infrastructure.
Are regular security audits conducted?
Regular PCI DSS and regulatory security audits took place before cessation.
What anti-phishing protection measures are provided?
Anti-phishing protection included secure website validation and regular communications.
Is there a suspicious activity detection system?
Fraud monitoring for voucher redemption and merchant onboarding was implemented.
How does the service combat money laundering?
Ukash applied AML policies for merchants and regional requirements for voucher redemption.
Is there blocking of suspicious accounts?
Suspicious merchant accounts were subject to suspension or investigation per compliance.
What to do when fraud is detected?
Users were to report fraud to Ukash or merchant partners for review and further action.
How to report suspicious activity?
Reporting was available by contacting customer service on the website or through authorized partners.
Is there compensation for damage from fraudsters?
Compensation was evaluated case-by-case under FCA guidelines when Ukash was operational.
What user rights exist for disputed transactions?
Dispute resolution was available for merchant and payment issues via customer service.
How to dispute account blocking?
Blocked merchant accounts could appeal by contacting support and undergoing review.
Is there insurance against cyber attacks?
Cyber insurance was held by the corporate entity per UK regulatory requirements.
What fees does the service charge for transfers?
Ukash did not charge direct transfer fees; fees applied on voucher purchase at partnered outlets.
Are there fees for account funding?
Voucher purchase at retail locations could include service fees.
Are fees charged for fund withdrawal?
Withdrawal not supported; no withdrawal fees applied.
Are there fees for currency conversion?
Currency conversion was not offered; therefore, no fees applied.
Are there fees for account inactivity?
No inactivity fees for voucher use.
Are there account maintenance fees?
No maintenance fees for individual voucher use.
Are fees charged for operation cancellation?
Voucher transactions were non-reversible; no cancellation fees applied.
Are there fees for expedited operations?
Expedited services were not relevant as voucher issuance was instant.
Are there hidden fees?
Fees were transparently displayed at purchase points; hidden fees were not industry standard.
How are fees calculated for large amounts?
Service fees for large voucher purchases were proportional to value, subject to local regulatory limits.
Are there different tariff plans in the service?
No formal tariff plans for users; merchant service agreements had customized rates.
What advantages does VIP status provide?
VIP or premium status was not a part of Ukash’s user services.
How to get preferential conditions?
Only merchant partners negotiated special conditions; no such options for standard users.
Are there free operations per month?
No free monthly operation quotas due to voucher purchase nature.
Are there discounts for active users?
Discounts and promotional offers were rare; mainly applied during special campaigns.
Are there corporate tariffs?
Corporate (merchant) rates were customized per agreement for business integration.
Can individual conditions be obtained?
Individual user conditions were not offered; customization applied only for business partners.
Do promotional codes work for fee reduction?
Promo codes for reduced or bonus voucher value were occasionally distributed during campaigns.
Are there cashback programs?
Cashback programs were not part of the standard user offering.
Are there discounts for transaction volumes?
Discounting for volume was occasionally available to merchants.
Is there an official mobile application?
Ukash did not publish an official mobile app before closing.
On which platforms is the application available?
Not applicable; no official app was released for any platform.
What functions are available in the mobile application?
Not applicable, as no official Ukash app existed.
Does functionality differ from the web version?
Service was only accessible via retail and web; no app for comparison.
Is Touch ID/Face ID supported?
Biometric login was not supported due to the lack of a mobile app.
Can the application work offline?
Not applicable; no official application existed.
Are there push notifications about operations?
Push notifications were not part of Ukash’s offering.
Is dark theme supported?
Dark mode did not exist for the service’s web or mobile interfaces.
How often is the mobile application updated?
Not applicable; no mobile application to update.
Are there beta versions of the application?
Ukash did not run a beta program for a mobile app.
Is the web interface of the service convenient?
The website was basic, focused on information and voucher redemption; ease of use was rated average.
Is responsive design supported?
Web design was responsive before closure, though modern standards were only partially met.
In which languages is the interface available?
Primary language was English; some regional sites offered local language support.
Is there a night mode for the website?
Night mode was not available.
Are hotkeys supported?
Hotkey support was not a feature of Ukash’s web interface.
Can data be exported?
Data export was possible for merchant partners; no user data export for retail voucher buyers.
Is there an API for developers?
APIs existed for merchant integration prior to closure; no public user API available.
Is integration with other services supported?
Integration for payment processing was provided for merchants; public integrations were limited.
How often is the web interface updated?
Updates took place periodically, but ceased after 2015 service shutdown.
Are there virtual cards in the service?
Virtual cards were not issued; vouchers functioned as prepaid codes.
Can disposable cards be created?
Not supported; one-time-use voucher codes were used instead of disposable cards.
Is multi-currency account functionality supported?
Not supported; vouchers were issued in currency of purchase location.
Are there investment products?
Investment or savings products were not part of Ukash’s service offering.
Can interest be earned on balance?
No interest earning on voucher balances.
Are there credit products?
Credit and lending were not available via Ukash.
Is P2P trading supported?
Peer-to-peer trading was not facilitated on Ukash’s platform.
Can cryptocurrencies be bought/sold?
Cryptocurrency purchase and sale was not provided.
Is there acquiring for business?
Merchant acquiring was supported; businesses could integrate Ukash payments pre-closure.
Are mass payouts supported?
Mass payout capabilities for businesses were available via partnerships.
Is there a loyalty program in the service?
Loyalty programs were not offered for voucher buyers.
How are bonus points earned?
Bonus points system was not implemented.
Is there cashback for operations?
Cashback was not provided by Ukash.
Are there referral programs?
Referral programs were not promoted with the service.
What privileges do VIP clients have?
VIP privileges were not offered for voucher buyers.
Are there seasonal promotions and offers?
Seasonal promotions were run occasionally at partner retail and merchant sites.
Can premium status be obtained?
Premium status was not part of the offering.
Are there partner discounts?
Partner-specific discounts were available through special campaigns and merchant promotions.
Are there corporate loyalty programs?
Corporate loyalty programs were not part of Ukash’s business model.
Does the service allow operations with online casinos?
Ukash was widely accepted for deposits at online casinos.
Are there restrictions on gambling transactions?
Standard regulatory restrictions applied; some regions limited gambling-related voucher use.
Can accounts be blocked for casino play?
Payment voucher accounts could not be blocked, but merchant accounts faced restrictions for compliance.
How does the service view gambling?
Ukash facilitated legal gambling payments according to local regulations.
Are there special conditions for gambling?
Special terms depended on local regulations and merchant agreements.
Are casino transactions tracked?
Casino transactions were tracked via voucher redemption records.
Can operations with gambling sites be hidden?
Transaction privacy was limited to voucher anonymity; merchant sites kept redemption records.
Are there notifications about gambling expenses?
Notifications were not provided; tracking relied on merchant systems.
Are there special fees for gambling operations?
Standard voucher redemption applied; additional fees depended on casino policy.
Can limits be set on gambling?
Limits depended on voucher purchase rules and merchant/casino settings.
Is there a self-exclusion function?
Self-exclusion tools were not part of Ukash; casinos may have offered their own.
Can access to gambling sites be restricted?
Ukash did not control access; restrictions depended on region and merchant policies.
Is gambling expense control supported?
Expense controls were not implemented by Ukash directly.
Are there notifications about limit exceedance?
Limit alerts were not included; casinos may provide own limit tracking.
Can operations with casinos be blocked?
Only casinos could block transactions; Ukash did not block voucher redemption.
Is there gambling expense statistics?
Expense statistics were not tracked by Ukash; casino account could offer reporting.
Is a "cooling-off period" supported?
Ukash did not offer this; casinos managed cooling-off and self-exclusion programs.
Can help be obtained for gambling addiction?
Guidance was possible through partnered casinos but not directly from Ukash.
Is there partnership with player assistance organizations?
No record of direct partnership; casinos may provide support resources.
How to set up gambling expense notifications?
Expense notifications setup depended on casino account settings not Ukash.
Which online casinos accept this payment method?
Ukash was accepted at major online gaming sites such as Bet365, 888, William Hill, and PokerStars before closure.
Are there exclusive partnerships with specific casinos?
Ukash held select merchant exclusivity contracts during operation, details now historical.
Do conditions differ when used in different casinos?
Fees, limits, and bonuses varied by each casino’s policy.
Are there special bonuses for using this method in casinos?
Casinos sometimes offered deposit bonuses for Ukash use; these are now obsolete.
Can the method be used for both deposits and withdrawals in casinos?
Vouchers supported deposits only; withdrawals were not possible.
Are there geographic restrictions for casino usage?
Regional restrictions applied according to country gambling laws and operator policies.
How do casino operators typically process transactions from this method?
Casino operators redeemed Ukash codes through direct API integration for immediate account crediting.
Are there typical processing times when used with casinos?
Processing was instant upon entering the voucher code.
Do casinos usually charge additional fees for this method?
Casino fees varied; some charged processing fees, others did not.
Are there any known compatibility issues with major casino platforms?
Compatibility issues were rare; most leading platforms integrated Ukash without problem during its service period.