What is the official website of the payment service?
https://vodapay.vodacom.co.za
https://vodapay.vodacom.co.za
Customer support contacts can be found on the official VodaPay website under the "Support" or "Contact Us" section.
082 135
VodaPay offers customer service via Vodacom’s toll-free number 082 135, accessible from Vodacom mobile numbers.
There is typically a general support email provided; specialized email addresses may be available for corporate clients or technical issues upon request.
Online chat support is available through the VodaPay app or the official VodaPay website via the help or support section.
Chat support hours may vary, but many digital wallet services aim for extended or 24/7 availability via the app or website.
Messenger-based support is increasingly offered by payment services, although specific details depend on company integration and privacy policies.
Customer support generally operates from 8:00 to 20:00 on weekdays, with reduced hours on weekends and public holidays.
Most payment services provide reduced support hours on weekends and holidays, covering essential requests and urgent issues.
In-person support is available through Vodacom’s retail stores, which act as physical offices for VodaPay-related inquiries.
Vodacom retail stores are located throughout South Africa’s major cities, including Johannesburg, Cape Town, and Durban.
Personal meetings can generally be scheduled through advance appointment via customer service or at Vodacom retail stores.
VodaPay is primarily South African, with international queries handled by general Vodacom group channels; no widespread foreign offices.
Support is primarily available in English, with options for Afrikaans and select local South African languages for broader accessibility.
Email and app-based support responses range from minutes to 24 hours. Hotline and live chat responses are typically immediate.
VIP clients may have access to priority support channels, with expedited response times and dedicated representatives.
Callback requests are usually available via the app, web portal, or customer service hotline.
VodaPay was launched in October 2021.
VodaPay is owned and operated by Vodacom Group, a subsidiary of Vodafone Group.
South Africa
VodaPay was developed as a digital wallet and super-app by Vodacom Group, launched in 2021 to consolidate mobile payments, e-commerce, and financial services.
VodaPay has undergone feature expansions since launch, adding new merchants, upgrades to wallet functionality, and improved user experience.
The board includes Vodacom Group executives, with key figures such as CEO Shameel Joosub overseeing strategy. Specific names change periodically per corporate governance.
VodaPay partners with global and local fintechs, merchants, and banks; Vodacom Group investors include Vodafone and financial institutions.
Vodacom Group is publicly listed on the Johannesburg Stock Exchange (JSE), ticker symbol VOD.
As of August 2025, Vodacom Group’s market capitalization is around ZAR190 billion, though figures fluctuate with market trends.
Vodacom Group operates various subsidiaries in telecom, digital services, and includes VodaPay within its fintech offerings.
VodaPay operates under financial services licenses regulated by the SARB (South African Reserve Bank).
VodaPay is officially licensed for use in South Africa, in compliance with national financial regulations.
As of August 2025, VodaPay does not hold specific cryptocurrency operations licenses; industry integration is subject to regulatory developments.
VodaPay complies with AML (anti-money laundering) and KYC (know your customer) requirements as mandated by South African law.
VodaPay adopts PCI DSS standards for payment data security within its card-processing infrastructure.
Leading payment providers conduct regular security audits by accredited firms to ensure compliance and protection of user data.
Funds held in VodaPay wallets are protected in line with local regulations, though explicit insurance details should be confirmed with the company.
VodaPay complies with PCI DSS, ISO/IEC 27001 (information security), and other relevant payments and financial data standards.
No major public regulatory fines or violations have been reported for VodaPay as of August 2025.
User reviews can be found on the Google Play Store, Apple App Store, HelloPeter, and social media platforms.
Users most often cite occasional app glitches, slow customer service response, and delays in transaction processing.
VodaPay is praised for ease of use, quick payments, marketplace integration, and merchant variety.
Some users report slow withdrawal processing or occasional technical delays, but no widespread or persistent issues.
The user interface is considered modern and intuitive, with high ratings for navigation and usability.
Most users are satisfied with transaction speeds for in-app payments and transfers.
Surveys and reviews indicate 80%+ of users would recommend VodaPay to friends or colleagues.
Financial industry experts recognize VodaPay as a robust, scalable, and secure payment solution, suitable for mass-market adoption.
VodaPay has been recognized in South African fintech innovation awards and listed in top payment app rankings.
VodaPay is included in industry payment service rankings for Africa’s digital wallets.
VodaPay is referenced as a compliant and reliable digital payment method by South African regulatory authorities.
Partners regard VodaPay highly for its reliability, broad user base, and platform integration capabilities.
VodaPay is frequently cited as a leader in payment innovation, especially for its “super-app” features and financial services integration.
Payment providers typically receive quality certificates, such as ISO/IEC 9001, if compliant with quality management standards.
Vodacom and VodaPay regularly participate in African fintech, payments, and telecom conferences.
VodaPay brands itself as a comprehensive digital wallet and super-app, offering payments, shopping, and financial services for South Africans.
South African Rand (ZAR) is the main supported fiat currency, as per national payment system guidelines.
Cryptocurrencies are not natively supported by VodaPay; integration may be considered if regulations allow in future.
VodaPay does not issue a proprietary cryptocurrency or digital token as of August 2025.
Currency conversion is not supplied within VodaPay, as it operates exclusively in ZAR.
Exchange rates are determined by partner banks when applicable, but native conversion is not available.
No in-app currency conversion is offered, so exchange rate updates are not relevant for VodaPay.
Stablecoins are not supported by VodaPay as of August 2025.
Only ZAR transactions are supported; exotic or foreign currencies are not available within VodaPay.
VodaPay operates solely in ZAR, with access limited to regulatory-compliant jurisdictions.
VodaPay supports peer-to-peer transfers, payments to merchants, and bill payments within South Africa.
Yes, VodaPay users can transfer funds directly to other VodaPay users instantly within the app.
Transfers to bank accounts are supported; transferring directly to third-party bank cards may require indirect steps.
Yes, VodaPay allows transfer of funds to linked South African bank accounts after wallet KYC verification.
Bill payment is supported for utilities, telecom, and municipal services through the app’s marketplace.
Users can schedule recurring payments for regular bills and subscriptions via the app.
Automatic scheduled transfers can be configured for select payments and regular transfers.
Payment scheduling functionality is provided for bills, P2P transfers, and shopping-related payments.
Group payment options may be facilitated via app features for splitting bills or coordinating payments among multiple users.
Payment link generation and sharing is a standard feature for requesting or collecting money.
Minimum transaction amounts typically range from ZAR1 for P2P transfers and ZAR10 for merchant payments.
Maximum transaction amounts depend on KYC level, typically up to ZAR25,000 per day after full verification.
Daily limits apply, with higher caps for verified users. Limits may vary for specific transaction types.
Monthly and annual limits are set based on account verification, with ZAR500,000+ for fully verified profiles.
Limits can be raised by completing advanced identity and income verification through the app and submitting supporting documents.
Verified users enjoy higher transaction and withdrawal limits compared to non-verified users.
New accounts face initial transaction limits until identity verification and first funding have been completed.
Limits are standardized for South African users; cross-border usage is not supported.
Accounts or specific operations can be temporarily blocked for compliance reasons, suspicious activity, or upon user request.
Payment services typically place limits on both amount and number of operations to prevent fraud and misuse.
Minimum funding is generally ZAR10 for card deposits and ZAR50 for bank transfer deposits.
Funding methods include bank card deposits, EFT, cash-in at retail outlets, and linked bank accounts.
Funding via bank card or EFT is commonly free, while cash-in at retail stores may incur small handling fees.
ZAR10 for card deposits; ZAR50 for EFT and cash in.
Funds are typically credited to VodaPay wallets instantly for card deposits, or within 1 business day for EFT.
Withdrawals can be made to linked bank accounts or via selected retail partners.
Withdrawals are usually free to bank accounts; retail cash-out may incur a small fee.
Withdrawals to bank accounts are completed within 1 business day; cash-out may be instant depending on partner.
Daily withdrawal limits apply, typically ZAR25,000 depending on account verification.
Card funding is instant for most transactions, barring technical delays.
Bank transfers to and from VodaPay generally take 1 business day to process.
Cryptocurrency transfers are not supported by VodaPay as of August 2025.
Yes, transfers between VodaPay users are processed instantly, unless flagged for compliance review.
EFT and bank deposits may be delayed until the next business day if made on weekends; card funding is immediate.
Bank holidays can delay EFT and bank processing; card funding remains generally unaffected.
Most industry systems do not offer paid credit acceleration; instant options are already available for card deposits.
Processing speed is affected by method (card vs bank), bank working hours, system uptime, and account verification status.
Users receive real-time push and in-app notifications regarding funding and transaction statuses.
If funding is delayed, contact support, check transaction status, and provide proof of payment for resolution.
Withdrawals are generally processed within one business day, subject to banking hours and KYC status.
Card-based withdrawals are not typically supported; withdrawals are routed to bank accounts.
Bank transfers are completed within one business day after request confirmation.
Cryptocurrency withdrawals are not supported.
Bank account withdrawals requested on weekends are processed on the next business day.
Yes, withdrawals may be delayed over bank holidays until normal business resumes.
Fee-based withdrawal acceleration is generally not available; standard timelines apply.
Withdrawal speed depends on account verification, method, banking schedules, and transaction volume.
Withdrawal requests trigger real-time notifications within the app and via registered email or SMS.
Withdrawal cancellations may be possible if the transaction has not yet been processed; contact support promptly.
Registration is done via the VodaPay mobile app or website by submitting personal data and verifying identity.
Users provide full name, phone number, email, and national ID for initial registration.
Registration typically requires email for notifications and verification; phone-only registration may be possible but limits features.
Phone verification via OTP is mandatory for VodaPay account setup to ensure security.
Users must be at least 18 years old to register for VodaPay.
Business registration options are available, with additional verification and documentation required.
Real, accurate personal data is required for compliance, identity verification, and access to full service features.
Only South African residents or individuals with valid ID can register due to regulatory requirements.
Account activation is immediate upon completion of registration and phone/email verification.
Verification tiers include basic registration, KYC documentation review, and advanced verification for higher limits.
Basic verification requires South African national ID and proof of mobile number.
Full verification includes additional address proof, income documentation, and possibly biometric authentication.
Digital uploads through the app or website are accepted for verification.
Verification typically completes within 24 to 48 hours.
Limited usage may be allowed pre-verification, but most credible features require basic KYC approval.
Transaction limits, withdrawal caps, and some functions are restricted for non-verified accounts.
Address proof is required for advanced verification and higher transaction limits.
Some verification processes require a selfie with documentation to ensure liveness and identity.
Documents must be updated when expired or upon request for ongoing compliance.
VodaPay uses SSL/TLS encryption for web and mobile, AES for data at rest, and industry standards for data transmission.
Two-factor authentication is available via SMS codes, app notifications, or authenticator apps for enhanced security.
SMS confirmation is provided for critical operations, such as registration, payments, and withdrawals.
Biometric authentication (Touch ID/Face ID) is supported in the mobile application for compatible devices.
Blockchain technology is not utilized within VodaPay’s operations as of August 2025.
VodaPay employs multi-layered security architecture including encryption, fraud monitoring, and access controls.
Personal data is safeguarded by encryption, secure server storage, regular audits, and strict access management policies.
Cryptocurrencies are not supported, so cold storage is not implemented.
VodaPay systems are protected by DDoS mitigation technologies and regular infrastructure monitoring.
Periodic security audits are carried out by internal and external assessors to uphold data protection standards.
Phishing protection includes secure login, user education, transaction verification, and suspicious link blocking.
Automated fraud detection systems monitor transactions and flag suspicious activity for review.
VodaPay enforces transaction monitoring, KYC, reporting of suspicious transactions, and AML compliance checks per regulatory requirements.
Suspicious accounts can be automatically or manually blocked pending investigation.
Immediately contact customer support, freeze account usage, and submit supporting evidence for investigation.
Report via customer support hotline, in-app contact form, or official support email with detailed description of the issue.
Compensation policies vary by case; verified fraud resulting in loss may be covered under certain terms, pending investigation.
Users can dispute transactions, submit claims, and request reversal or compensation subject to investigation findings.
Dispute procedures involve contacting support, providing identification, and submitting an appeal for account review.
Payment services typically maintain cybersecurity insurance; coverage details may be available upon request.
Transfer fees range from free to a low percentage depending on method, amount, and destination.
Most funding methods are fee-free; cash-in at selected retail outlets may carry small service charges.
Withdrawals to linked bank accounts are usually free; cash withdrawals may incur nominal fees.
Currency conversion fees do not apply as only ZAR is supported.
Payment services commonly do not charge inactivity fees, but this may vary based on account type.
VodaPay generally does not charge maintenance fees for standard accounts.
Cancellation of pending operations is typically free if transaction has not been processed.
VodaPay discloses all fees transparently in the app and website; users should review terms and conditions for full clarity.
Fees for large transactions are based on percentage of amount or capped rates according to tariff plan.
Tiered plans exist for individuals, businesses, and VIP clients, with varying features and fee structures.
VIP clients benefit from higher limits, priority support, special offers, and exclusive merchant discounts.
Apply for advanced verification, reach high transaction volume, or enroll in VIP/premium account programs for preferred conditions.
Free monthly transactions, such as P2P transfers, are included up to a set limit; business accounts may vary.
Loyalty and activity-based discount programs are commonly offered, rewarding frequent usage.
Business and merchant accounts have dedicated tariff and pricing plans with competitive rates for high volume transactions.
Custom pricing and terms are available for large enterprises or high net-worth clients after negotiation.
Promotional codes can be applied for discounts, waived fees, or bonus rewards during campaigns.
Cashback is available for in-app purchases, merchant payments, and select campaigns.
Volume-based discounts are suitable for businesses processing large monthly transaction amounts.
Yes, VodaPay offers an official mobile app for both Android and iOS users.
The mobile application is available for iOS and Android devices.
The app supports payments, transfers, bill pay, shopping, merchant offers, account management, and savings tools.
The core features are unified across web and app, but exclusive app functions and deeper integrations may be available.
Touch ID and Face ID authentication are available for compatible smartphones via the mobile app.
Offline functionality is limited; most features require an internet connection for secure transacting.
Push notifications inform users instantly about payments, funding, withdrawals, and account activity.
Yes, VodaPay supports dark mode in its mobile application settings.
Updates are released frequently, approximately monthly, ensuring security patches and new features.
Beta testing is available for new app features via beta programs on app stores.
The web interface is designed for user convenience, featuring responsive layouts and easy navigation.
VodaPay supports responsive web design for access via mobiles, tablets, and desktops.
The interface is available in English and may offer Afrikaans and other major South African languages.
Night mode is available within the web interface and mobile app.
Hotkey shortcuts are not widely adopted; accessibility features are prioritized.
Data export for statements, transactions, and receipts is supported via PDF and CSV formats.
VodaPay provides API access for third-party integration and merchant systems.
Integration with merchant sites, billers, banks, and fintech partners is supported via API and app features.
Web updates are released regularly to add features, improve security, and enhance user experience.
Virtual card issuance is available for online payments and subscription services.
Temporary disposable cards may be offered for one-time transactions, supporting greater security.
Only ZAR is supported for account balances; multi-currency is not available.
Investment products are limited, but savings tools and merchant offers are available in-app.
Interest on wallet balances is not standard but promotional savings offers may be periodically available.
Credit services, such as microloans or buy-now-pay-later, are integrated with VodaPay for eligible users.
Peer-to-peer trading is not supported; transfers between users are possible for personal payments.
Cryptocurrency trading is not available within the VodaPay platform.
Merchant acquiring and payment gateway services are available to business clients for in-app payments.
Mass payout features for payroll and bulk payments are provided for eligible enterprise customers.
Loyalty program features are available with rewards, cashbacks, and merchant offers for users.
Bonus points can be earned via transactions, referrals, and promotional campaigns.
Cashback rewards are given for specific operations, such as merchant payments, during promotional periods.
Referral programs reward users for inviting friends and facilitating new registrations.
VIP clients benefit from higher transaction limits, priority support, exclusive offers, and preferential rates.
Seasonal promotions and special campaigns are launched for holidays and events, providing bonuses and discounts.
Premium account upgrades are available for users meeting criteria or purchasing premium services.
Partner merchant discounts are frequently offered within the app for shoppers and bill payers.
Corporate loyalty programs are available for business accounts with tailored benefits for transaction volumes.
VodaPay’s terms restrict operations with gambling or casino sites due to regulatory requirements.
Gambling transactions are generally restricted, with monitoring and potential blocking in place per local law.
Accounts engaging in unapproved gambling activity may be blocked or limited.
Gambling transactions are monitored for compliance with financial and anti-money laundering regulations.
No special terms for casino transactions; standard usage restrictions apply due to financial compliance.
Gambling operations are tracked to ensure legal and regulatory compliance.
Transaction records are visible to users and subject to regulatory review; concealment is not permitted.
Spending on gambling is tracked in statements; specialized notifications are not typically provided.
Standard transaction fees apply; no additional fees for gambling transactions due to restriction.
Gambling transaction limits may be enforced by the service to comply with regulations.
Self-exclusion for gambling sites is available, upon user request for account restriction.
Service may restrict payments to known gambling sites in line with compliance.
Limited expense control for gambling exists; users may request restrictions or block such transactions.
Spending limit alerts notify users when transaction limits, including gambling, are exceeded.
Transactions with online casinos can be blocked for compliance or user protection reasons.
Gambling-related spending can be reviewed in transaction statements; specialized analytics may be limited.
Cooling-off periods for gambling are available via request for temporary account suspension.
Customer support provides information on resources for gambling addiction and may refer users to partner assistance organizations.
Partnerships with player assistance organizations may exist; details can be obtained from support.
Expense notifications can be configured in account settings for transaction categories including gambling.
Acceptance at online casinos is restricted; users should check directly with merchant for payment options.
VodaPay does not maintain exclusive partnerships with casinos due to compliance policies.
Conditions for casino-related payments are restricted and do not generally differ by casino.
No special bonuses for casino use; VodaPay discourages gambling transactions.
VodaPay does not officially support casino deposits or withdrawals.
Casino-related transactions are limited or blocked in South Africa per VodaPay compliance policy.
Casino operators generally do not accept VodaPay due to restrictions; check with the provider for alternative methods.
Processing times are not applicable as casino operations are restricted.
Additional casino-related fees are not applicable due to usage restrictions.
Compatibility issues exist due to policy restrictions; VodaPay is not widely accepted for gambling transactions.