What is the official website of the payment service?
The official website of Webank (Italy) is https://www.webank.it
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Where can I find the customer support contacts?
Customer support contacts can be found in the "Contact Us" or "Contattaci" section on the Webank website.
What is the hotline phone number?
The main customer service phone number is +39 800 024 024 (toll-free for customers)
Is there a toll-free support number?
Yes, toll-free support numbers include 800 024 024 for customers, 800 997 997 for non-customers, and 800 607 227 for YouBusiness Web.
What is the email address for technical support?
The technical support email address is [email protected]
Are there separate emails for different types of inquiries?
Yes, complaints and claims can be directed to [email protected] or [email protected], specialized addresses for complaint handling.
Where can I find the online chat support?
Online chat support is typically available on the official Webank website under the help or support section, though exact availability is subject to change.
Does the chat support work 24/7?
Generally, chat support is not available 24/7; it usually operates within specific business hours for Webank.
Is there support through messengers (Telegram, WhatsApp)?
Webank allows sharing payment receipts via SMS or WhatsApp, but official support through Telegram or WhatsApp as a channel is not clearly specified.
What are the support working hours?
Customer support generally operates during normal banking hours on weekdays; exact times are not publicly detailed but usually align with Italian bank business hours.
Does support work on weekends and holidays?
Support availability is limited or unavailable during weekends and holidays as common in banking sector practices.
Are there regional offices for in-person visits?
Yes, Webank is part of Banco BPM Group, which has physical branches where customers can visit.
Where are the physical offices located?
Main physical office locations are in Milan, Italy, with addresses such as Piazza Filippo Meda, 4, 20121 Milano.
Can I schedule a personal meeting?
Personal meeting scheduling is available via branches of Banco BPM associated with Webank, typically by appointment.
Are there representatives in different countries?
Webank primarily operates in Italy with no specific international representative offices publicly indicated.
In which languages is support available?
Support is primarily provided in Italian, the local language of Italy.
How quickly does support respond to requests?
Average response times vary, with email responses taking from hours up to a few business days; phone support is immediate during working hours.
Is there a priority system for VIP clients?
VIP client support services and priority handling are common best practices but specific Webank details are not publicly confirmed.
Can I request a callback?
Callback services may be offered as per banking best practices, but no explicit information for Webank is available.
When was the payment service founded?
Webank was founded in 1999.
Who is the founder and owner of the service?
Webank was initially managed by We@Service and is fully owned by Banca Popolare di Milano (BPM).
In which country is the company registered?
The company is registered in Italy.
What is the development history of the payment service?
Started as internet services for BPM Group, became independent in 2009, acquired IntesaTrade SIM in 2010, merged with BPM in 2014 as BPM's digital channel.
Have there been major updates or rebranding?
Notable merger with BPM in 2014 and product/service enhancements like its mobile app development.
Who sits on the company's board of directors?
Specific current board members details are not publicly available but it is governed under BPM's corporate governance.
Are there investors or partners in the service?
Webank is fully owned by the BPM Group, no external investors publicly listed.
Does the company participate in stock trading?
Banca Popolare di Milano is publicly traded; Webank itself is not separately listed.
What is the company's market capitalization?
Market capitalization data is available for BPM as the parent company, not Webank individually.
Are there subsidiary companies or branches?
Webank is integrated into BPM Group, which has various subsidiaries and branches.
What licenses does the payment service have?
Webank operates under banking licenses authorized by the Bank of Italy.
In which jurisdictions does the service operate officially?
Officially operates in Italy.
Are there licenses for cryptocurrency operations?
No verified information on cryptocurrency-specific licenses is available.
Does the service comply with AML/KYC requirements?
Yes, it complies with Italian and EU AML/KYC regulatory frameworks.
Are there security certificates (PCI DSS, etc.)?
Specific PCI DSS certification is not detailed, but security standards comply with banking regulations.
Has the service undergone security audits?
Regular security audits are standard for banks like Webank, with recent vulnerability assessments reported.
Is there insurance for client funds?
Client deposits are insured under Italian banking deposit guarantee schemes.
Which international standards does it comply with?
Complies with GDPR and European banking regulations.
Have there been any regulatory fines or violations?
No public record of regulatory fines or violations found.
Where can I find real reviews about the service?
Real user reviews are available on Trustpilot and similar third-party review platforms.
What are the main user complaints?
Common complaints include withdrawal delays, poor customer service response, and technical issues.
What do users most often praise the service for?
Users praise the mobile app's ease of use and the convenience of online banking.
Are there issues with fund withdrawals?
There are reported issues with delays in withdrawals according to user complaints.
Is the interface convenient according to users?
The interface is considered convenient by many users, especially the mobile app.
Are clients satisfied with transaction speed?
Mixed reviews, with some satisfied, others reporting delays.
Do users recommend this service?
Recommendations are mixed, with many hesitant due to support issues.
How do experts assess the service's reliability?
Experts view Webank as reliable within BPM Group’s regulatory framework but highlight customer service challenges.
Are there industry awards and recognitions?
Received awards such as Best Online Broker in 2019 and recognition for mobile app.
Does the service participate in payment system rankings?
No explicit ranking participation noted.
Are there recommendations from financial regulators?
Regulatory bodies endorse compliance with bank oversight but no special endorsements listed.
What reputation does the service have among partners?
Recognized as a reliable digital banking channel for BPM Group partners.
How do they evaluate solution innovation?
Innovation recognized in digital banking services and mobile app features.
Are there quality service certificates?
Quality standards maintained per regulatory and internal banking as usual.
Does the company participate in industry conferences?
Likely participates through BPM Group but specific information about Webank is not detailed.
How does the service position itself in the market?
Positioned as a fully digital online banking service channel of BPM Group targeting tech-savvy Italian customers.
Which fiat currencies does the service support?
Primarily supports Euro (EUR).
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not directly supported for transactions or wallets.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion features are limited; not a primary function.
What exchange rates are used for conversion?
Exchange rates typically reference market rates from banking partners.
How often are exchange rates updated?
Exchange rates updates follow banking market fluctuations, generally daily.
Are stablecoins supported?
Stablecoins are not supported.
Can exotic currencies be handled?
Exotic currency handling is limited or not supported.
Are there currency restrictions in different countries?
Currency transactions follow EU and Italian regulations, restricting some currencies.
What types of transfers does the service support?
Supports credit transfers, direct debits, and SEPA payments.
Can transfers be made between service users?
Internal transfers between Webank users are supported.
Are transfers to bank cards supported?
Transfers to bank cards are generally supported through associated banking network functions.
Can money be transferred to bank accounts?
Yes, transfers to other bank accounts are supported.
Is bill payment available?
Yes, bill payment services including utilities and taxes are offered.
Are recurring payments supported?
Recurring payments via direct debits are supported.
Can automatic transfers be set up?
Yes, customers can set up automatic/recurring transfers.
Is payment scheduling available?
Payment scheduling is available.
Are group payments supported?
No explicit information on group payments.
Can payment links be created?
No verified information on payment link generation.
What are the minimum transaction amounts in the service?
Minimum amounts vary based on transaction type and regulatory limits.
What are the maximum amounts that can be transferred?
Maximum limits comply with Italian banking and AML regulations; exact limits vary.
Are there daily limits on operations?
Daily transaction limits exist per regulatory and AML policies.
What monthly and annual limits are in effect?
Monthly and annual limits are imposed according to KYC levels and compliance requirements.
Can limits be increased? How?
Limits can be increased through enhanced verification and approval from the bank.
Do limits differ for verified users?
Verified users generally have higher transaction limits.
Are there restrictions for new accounts?
New accounts have initial limits until verification is completed.
Do special limits apply in different countries?
Limits are applied according to the customer’s location and local regulations.
Can operations be temporarily blocked?
Yes, operations can be temporarily blocked due to security or compliance reasons.
Are there limits on the number of daily operations?
Limits on operation counts can be imposed to prevent fraud.
What are the minimum amounts for account funding?
Minimum deposit amounts depend on funding method.
What methods of funding are supported?
Funding supported via bank transfer, card payments, and deposit from other accounts.
Are there fees for funding?
Deposit fees depend on the method; often free for bank transfers.
What are the minimum funding amounts?
Minimum funding amounts vary by payment channel and promotion.
How quickly are funds credited when funding?
Fund crediting times vary from instant (cards) to 1-3 business days (bank transfers).
How can money be withdrawn from the system?
Withdrawals through bank transfers and possibly card withdrawals are supported.
Are there fees for fund withdrawal?
Withdrawal fees can apply, depending on method and bank policy.
How long does withdrawal take?
Bank withdrawals usually take 1-3 business days.
What withdrawal limits are set?
Withdrawal limits depend on user verification and account settings.
How quickly are funds credited when funding with a card?
Card funding is usually instant or near instant.
How long does a bank transfer take?
Bank transfers typically take 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are generally not supported.
Are transfers between users instant?
Internal platform transfers are generally instant.
Are there delays when funding on weekends?
Bank deposit processing may be delayed on weekends.
Do holidays affect funding speed?
Yes, holidays delay funding processes.
Can crediting be accelerated for a fee?
Some express options may be available depending on banking partner.
What determines the speed of funding processing?
Funding speed depends on method, bank processing times, and regulatory checks.
Are there notifications about funding status?
Webank provides transaction status notifications through app and email.
What to do if funding takes too long?
Contact customer support to address delayed funding.
How quickly are withdrawal requests processed?
Withdrawal requests are processed within 1-3 business days typically.
How long does card withdrawal take?
Card withdrawals may take 1-2 business days.
How quickly do bank transfers arrive?
Bank transfers generally arrive in 1-3 business days.
Are cryptocurrency withdrawals instant?
Not applicable as cryptocurrency withdrawals are not supported.
Are there withdrawal delays on weekends?
Withdrawals initiated on weekends are processed on next business day.
Do holidays affect withdrawal speed?
Holidays can delay withdrawal processing times.
Can withdrawal be accelerated for an additional fee?
Express withdrawal might be available depending on banking services.
What determines withdrawal processing time?
Factors include verification, payment method, and bank processing times.
Are there notifications about withdrawal status?
Notifications are typically sent via app, email, or SMS.
Can a withdrawal request be canceled?
Cancellation may be possible if transaction is not already processed.
How to register with the payment service?
Registration is typically online via the Webank website or mobile app requiring personal data entry.
What data is needed to create an account?
Usually requires personal identification data, contact info, tax codes (e.g., Italian codice fiscale).
Can registration be done without email?
Email is generally required as standard ID in registrations.
Is phone confirmation required during registration?
Phone confirmation or verification is commonly required.
Are there age restrictions for registration?
Minimum age is generally 18 years as per banking regulations.
Can a corporate account be created?
Webank offers business accounts subject to additional documentation.
Is it required to provide real data?
Real and verifiable personal or corporate data is mandatory for legal compliance.
Are there country restrictions for registration?
Registration is mainly restricted to residents or legal entities in Italy.
How long does account activation take?
Activation usually takes from immediate to a few business days depending on verification.
What verification levels exist?
Several verification tiers including basic and enhanced levels aligned with AML regulations.
What documents are required for basic verification?
Valid ID, proof of address, and tax identification number.
Are documents needed for full verification?
Yes, enhanced identification and possibly income or business documents.
Are digital copies of documents accepted?
Digital uploads of documents are generally accepted through secure channels.
How long does the verification procedure take?
Verification can take from a few hours to several business days.
Can the service be used without verification?
Limited use is possible without full verification but with restricted features and limits.
What restrictions apply to unverified users?
Unverified users face lower transaction limits and limited service access.
Is address confirmation required?
Yes, address verification is part of the regulatory AML/KYC process.
Is a selfie with documents required?
Many modern Italian banks require a live selfie video or photo with documents for identity proof.
How often do documents need to be updated?
Document refresh may be requested every 1-3 years or upon changes.
What encryption technologies does the service use?
Uses industry-standard encryption such as TLS for data transmission.
Is two-factor authentication supported?
Yes, two-factor authentication is supported via app tokens or SMS.
Are there SMS confirmations for operations?
SMS confirmations are used for transaction verification and account security.
Is biometric authentication supported?
Yes, biometric authentication like fingerprint and facial recognition is supported on the app.
Is blockchain technology used?
No public information indicates blockchain usage in core services.
Is there a multi-level security system?
Yes, banking-grade multi-layer security safeguards data and transactions.
How is user personal data protected?
Personal data protection complies with GDPR and Italian privacy laws.
Is cold storage used for cryptocurrencies?
Not applicable as cryptocurrencies are not supported directly.
Is there DDoS attack protection?
Banks generally implement DDoS protection, but specific details are not publicly disclosed.
Are regular security audits conducted?
Yes, regular security audits and vulnerability assessments are conducted.
What anti-phishing protection measures are provided?
Anti-phishing education and technical controls are commonly implemented.
Is there a suspicious activity detection system?
Yes, fraud detection systems monitor account activity continuously.
How does the service combat money laundering?
AML policies include KYC, transaction monitoring, and reporting suspicious activities.
Is there blocking of suspicious accounts?
Accounts flagged for suspicious activity are blocked pending review.
What to do when fraud is detected?
Report immediately to customer support and follow bank instructions.
How to report suspicious activity?
Report via customer service phone, email, or online forms.
Is there compensation for damage from fraudsters?
Compensation policies depend on circumstances but consumer protections are generally in place.
What user rights exist for disputed transactions?
Users have the right to dispute unauthorized transactions under consumer protection laws.
How to dispute account blocking?
Contact customer service and provide requested documentation to contest blocks.
Is there insurance against cyber attacks?
Banks typically have insurance policies covering cyber risks, but specifics are not public.
What fees does the service charge for transfers?
Transfer fees vary by type; SEPA transfers may be free or low cost, others may incur fees.
Are there fees for account funding?
Funding fees depend on payment method, often free for transfers.
Are fees charged for fund withdrawal?
Withdrawal fees apply depending on banking product and method.
Are there fees for currency conversion?
Currency conversion fees are applied as per bank's foreign exchange policies.
Are there fees for account inactivity?
Some banks charge inactivity fees if accounts remain dormant over certain periods.
Are there account maintenance fees?
Monthly or annual account fees may apply depending on account type.
Are fees charged for operation cancellation?
Cancellation fees may apply depending on payment stage and method.
Are there fees for expedited operations?
Express processing may incur additional fees if offered.
Are there hidden fees?
Fees are disclosed per banking regulations; hidden fees are not standard practice.
How are fees calculated for large amounts?
Large transactions may incur tiered fees or require advance notice.
Are there different tariff plans in the service?
Different account plans and tariffs are available for personal and business customers.
What advantages does VIP status provide?
VIP clients may receive dedicated support and preferential terms.
How to get preferential conditions?
Preferential conditions are offered based on account volume, usage, or negotiation.
Are there free operations per month?
Some accounts include free transactions limits monthly.
Are there discounts for active users?
Active users may get fee reductions or bonuses.
Are there corporate tariffs?
Business accounts have specialized tariffs and services.
Can individual conditions be obtained?
Custom pricing arrangements can sometimes be negotiated individually.
Do promotional codes work for fee reduction?
No public information on promo codes related to fees.
Are there cashback programs?
Cashback offers are not prominently advertised for Webank.
Are there discounts for transaction volumes?
Volume-based discounts may be available for corporate clients.
Is there an official mobile application?
Yes, Webank has an official mobile application.
On which platforms is the application available?
Available on iOS (App Store) and Android (Google Play).
What functions are available in the mobile application?
Account management, payments, transfers, investments, balance overview, token-based authentication.
Does functionality differ from the web version?
The mobile app includes most core functions but may have exclusive features like biometric login.
Is Touch ID/Face ID supported?
Yes, biometric login using Touch ID and Face ID is supported.
Can the application work offline?
Limited offline functions, mainly needs online connectivity.
Are there push notifications about operations?
Push notifications are available for transactions and alerts.
Is dark theme supported?
Dark mode availability is not explicitly confirmed but commonly offered in recent updates.
How often is the mobile application updated?
The app receives regular updates several times a year.
Are there beta versions of the application?
No public info on beta program availability.
Is the web interface of the service convenient?
The web interface is considered user-friendly and functional by users.
Is responsive design supported?
The web platform supports responsive design for mobile and desktop use.
In which languages is the interface available?
Italian primarily; English availability is not clearly detailed.
Is there a night mode for the website?
Night mode or dark theme for web is not explicitly confirmed.
Are hotkeys supported?
No public mention of hotkey support.
Can data be exported?
Data export capabilities for transactions and statements are generally available.
Is there an API for developers?
No public developer API is mentioned for Webank.
Is integration with other services supported?
Integration with other banking services and some third-party finance products is typical.
How often is the web interface updated?
Web interface updates occur regularly to improve security and usability.
Are there virtual cards in the service?
Virtual cards availability is not clearly indicated.
Can disposable cards be created?
No clear information on disposable cards is available.
Is multi-currency account functionality supported?
Multi-currency accounts are not prominently supported.
Are there investment products?
Webank offers investment products as part of BPM Group services.
Can interest be earned on balance?
Interest earnings depend on account type and product.
Are there credit products?
Credit products such as loans and mortgages are offered.
Is P2P trading supported?
No clear info on P2P trading services.
Can cryptocurrencies be bought/sold?
No direct cryptocurrency trading through Webank.
Is there acquiring for business?
Merchant acquiring services are typically provided by Banco BPM.
Are mass payouts supported?
No explicit mention of mass payout capabilities.
Is there a loyalty program in the service?
No specific loyalty program publicly detailed.
How are bonus points earned?
No public info on bonus points.
Is there cashback for operations?
No prominent cashback program.
Are there referral programs?
No clear referral program info found.
What privileges do VIP clients have?
VIP clients may receive personalized services and faster support.
Are there seasonal promotions and offers?
Occasional promotions may be offered but no regular schedule known.
Can premium status be obtained?
Premium account upgrades may be available by request and qualifying criteria.
Are there partner discounts?
Partner discounts are not widely advertised.
Are there corporate loyalty programs?
Business customer loyalty programs are not clearly detailed.
Does the service allow operations with online casinos?
No verified information on support or restriction for online casino transactions.
Are there restrictions on gambling transactions?
Typically banks enforce standard AML and regulatory compliance on gambling payments.
Can accounts be blocked for casino play?
Account blocking is possible under suspicious or regulatory grounds.
How does the service view gambling?
Views gambling transactions in line with regulatory compliance and risk management.
Are there special conditions for gambling?
No specific conditions publicly disclosed.
Are casino transactions tracked?
Transactions are monitored for compliance and security.
Can operations with gambling sites be hidden?
No known transaction privacy features specifically for gambling.
Are there notifications about gambling expenses?
No publicized expense tracking for gambling.
Are there special fees for gambling operations?
No disclosed gambling-specific fees.
Can limits be set on gambling?
No specific detail on gambling limit controls.
Is there a self-exclusion function?
Self-exclusion options may be supported under Italian banking regulations.
Can access to gambling sites be restricted?
Access restrictions are not directly managed by banks.
Is gambling expense control supported?
No specialized tools publicly mentioned.
Are there notifications about limit exceedance?
Standard transaction alerts cover general limits.
Can operations with casinos be blocked?
Possible under compliance or risk flags.
Is a "cooling-off period" supported?
Not specifically detailed.
Can help be obtained for gambling addiction?
Banking services help link to external support.
Is there partnership with player assistance organizations?
No public partnerships disclosed.
How to set up gambling expense notifications?
Banking apps provide general transaction alerts; no gambling-specific alerts confirmed.
Which online casinos accept this payment method?
No official list available.
Are there exclusive partnerships with specific casinos?
No such partnerships publicly known.
Do conditions differ when used in different casinos?
Information not available.
Are there special bonuses for using this method in casinos?
No information on casino bonuses.
Can the method be used for both deposits and withdrawals in casinos?
Use depends on casino policies.
Are there geographic restrictions for casino usage?
Restrictions depend on casino operator and jurisdiction.
How do casino operators typically process transactions from this method?
Processed as standard bank or card payments.
Are there typical processing times when used with casinos?
Timing aligns with standard payment clearing times.
Do casinos usually charge additional fees for this method?
Additional fees depend on the casino.
Are there any known compatibility issues with major casino platforms?
No recorded issues reported.