What is the official website of the payment service?
http://us.wooribank.com
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Where can I find the customer support contacts?
Customer support contacts are listed on the Contact Us page of the official website and at branch locations.
What is the hotline phone number?
+82-2-2002-3000
Is there a toll-free support number?
Woori America Bank offers 1-888-MyWoori (699-6674) for U.S. customers; South Korea domestic numbers may incur charges.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Most banks offer separate emails by department such as customer service, complaints, and business inquiries, typically listed on the website.
Where can I find the online chat support?
Online chat support, if available, is accessible through the online banking section or mobile app after website login.
Does the chat support work 24/7?
Industry-standard chat support is often limited to business hours, though some banks offer 24/7 chat for specific services.
Is there support through messengers (Telegram, WhatsApp)?
Most traditional banks do not offer official support through Telegram or WhatsApp due to security and privacy concerns.
What are the support working hours?
Main customer support lines operate Mon–Fri, 09:00–17:00 local time (GMT+9); hours may vary for specific services.
Does support work on weekends and holidays?
Weekend and holiday support may be limited to IVR and some online services; live assistance is typically unavailable.
Are there regional offices for in-person visits?
Major banks maintain a network of domestic and overseas branches for in-person visits; branch locations are on the website.
Where are the physical offices located?
51 Sogong-ro, Jung-gu, Seoul, 04632, South Korea, with additional branches throughout South Korea and globally.
Can I schedule a personal meeting?
Personal meetings at branches can usually be scheduled by phone, online, or in person, depending on location.
Are there representatives in different countries?
Woori Bank has offices and subsidiaries in the US, UK, Singapore, Vietnam, India, Indonesia, China, Russia, Cambodia, and more.
In which languages is support available?
Support is available in Korean, English, and other major languages in overseas branches.
How quickly does support respond to requests?
Response time varies by channel—phone is usually immediate during hours; email or online requests may take 1–3 business days.
Is there a priority system for VIP clients?
Most banks offer priority support or relationship managers for VIP and corporate clients.
Can I request a callback?
Banks commonly allow callback requests through online forms or customer service numbers.
Who is the founder and owner of the service?
Rooted in Daehan Cheon-il Bank; current ownership is public shareholders in Woori Financial Group.
In which country is the company registered?
South Korea
What is the development history of the payment service?
Founded in 1899, renamed multiple times, merged post-1997 crisis, became Woori Bank in 2002, privatized in stages through 2024.
Have there been major updates or rebranding?
Rebranded from Daehan Cheon-il Bank to Woori Bank (2002); further privatized and expanded globally with digital platform upgrades.
Who sits on the company's board of directors?
Board consists of executives and independent directors, named on Woori Financial Group’s official site; typically includes CEO and division heads.
Are there investors or partners in the service?
Woori Bank’s investors include institutional and public shareholders; it has partnerships with global banks, corporates, and fintechs.
Does the company participate in stock trading?
Woori Financial Group is publicly traded on the Korea Exchange (KRX).
What is the company's market capitalization?
As of last verified report, Woori Financial Group's market cap stands in the multi-billion USD range, updated on the Korea Exchange.
Are there subsidiary companies or branches?
Yes, includes domestic/overseas subsidiaries—Woori America Bank, Woori Finance Myanmar, Woori Bank Indonesia, Wealthbank, etc.
What licenses does the payment service have?
Licensed as a full-service commercial bank under the Financial Services Commission of South Korea and local international regulators.
In which jurisdictions does the service operate officially?
Operates in South Korea and 24 other countries, including the US, UK, China, Vietnam, Indonesia, India, Russia, Cambodia, and more.
Are there licenses for cryptocurrency operations?
No public indication that Woori Bank holds cryptocurrency operation-specific licenses; most traditional banks do not unless stated.
Does the service comply with AML/KYC requirements?
Yes, full AML/KYC compliance following both Korean and international regulatory standards.
Are there security certificates (PCI DSS, etc.)?
Large banks maintain PCI DSS and related security certifications for payment and card operations.
Has the service undergone security audits?
Financial institutions undergo regular government and third-party security audits as part of regulatory and licensing requirements.
Is there insurance for client funds?
Deposits are insured up to statutory limits by Korea Deposit Insurance Corporation (KDIC).
Which international standards does it comply with?
Complies with international banking, security, anti-money laundering, and information security standards including Basel III.
Have there been any regulatory fines or violations?
Any regulatory actions or fines would be published by financial authorities; no major violations are widely publicized.
Where can I find real reviews about the service?
Review sites include Google Reviews, Trustpilot, app stores, and local bank rating platforms.
What are the main user complaints?
Typical complaints include wait times, language barriers in overseas branches, technical issues, and occasional delays in transfers.
What do users most often praise the service for?
Fast and convenient remittances, broad international reach, secure banking, and innovative digital platforms.
Are there issues with fund withdrawals?
Withdrawal delays are rare but may occur due to compliance reviews or banking holidays.
Is the interface convenient according to users?
The digital interfaces (online/mobile) are rated modern and user-friendly, especially after recent updates.
Are clients satisfied with transaction speed?
Clients commonly rate transaction speeds as fast, particularly for domestic payments and Woori branch remittances.
Do users recommend this service?
Most users recommend the service for international transfers, security, and digital convenience.
How do experts assess the service's reliability?
Experts view Woori Bank as a major, stable, and reliable institution with strong technological and compliance frameworks.
Are there industry awards and recognitions?
Woori Bank has received numerous banking sector awards for digital banking, innovation, and financial services in Korea and internationally.
Does the service participate in payment system rankings?
Regularly ranked among top Korean and regional banks in financial and innovation indices.
Are there recommendations from financial regulators?
Woori Bank is regularly reviewed and authorized by Korean financial regulators, meeting all required standards.
What reputation does the service have among partners?
Partners recognize Woori Bank for reliability, strong compliance, and innovative cross-border solutions.
How do they evaluate solution innovation?
Frequently praised for rapid digitalization, mobile banking solutions, and new remittance platforms.
Are there quality service certificates?
Major banks possess ISO quality and security management certifications as part of compliance.
Does the company participate in industry conferences?
Yes, Woori Bank participates in and sponsors major regional and global financial conferences.
How does the service position itself in the market?
As a leading, innovative, customer-focused bank, emphasizing digital transformation and global connectivity.
Which fiat currencies does the service support?
Primarily Korean won; also supports multi-currency accounts and transfers in major international currencies (USD, EUR, JPY, etc.).
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrencies are offered through Woori Bank’s main service platforms.
Is there a proprietary cryptocurrency or token?
Woori Bank does not issue its own cryptocurrency or token.
Can currencies be converted within the service?
Supports in-bank foreign currency exchange and remittance services at real-time or competitive rates.
What exchange rates are used for conversion?
Market-based rates are used, published daily, with minor service spreads as standard banking practice.
How often are exchange rates updated?
Exchange rates are updated frequently throughout banking hours, reflecting real-time market movements.
Are stablecoins supported?
Stablecoin or digital asset support is not included in Woori Bank’s standard service.
Can exotic currencies be handled?
Exotic currencies are handled on request, subject to availability at major branches.
Are there currency restrictions in different countries?
Currency operations are subject to local and Korean legal restrictions, especially in sanctioned or high-risk jurisdictions.
What types of transfers does the service support?
Supports domestic/international remittances, interbank, ATM, SWIFT, and scheduled/automatic payments.
Can transfers be made between service users?
Yes, peer-to-peer transfers between Woori Bank users are supported both online and via mobile.
Are transfers to bank cards supported?
Transfers to domestic and certain international cards are supported, subject to the destination country’s regulations.
Can money be transferred to bank accounts?
Yes, transfers to bank accounts both domestically and internationally are supported.
Is bill payment available?
Bill payment services for utilities, loans, and taxes are accessible via online banking and ATMs.
Are recurring payments supported?
Recurring payment and scheduled transfer features are available.
Can automatic transfers be set up?
Yes, automatic scheduled and standing transfers can be set up online or at a branch.
Is payment scheduling available?
Payment scheduling is supported through internet and mobile banking channels.
Are group payments supported?
Group payment functions (splitting bills) are less common in traditional banks but may be arranged for business clients.
Can payment links be created?
Payment links are not a standard feature, but business clients may access e-invoicing through partnerships.
What are the minimum transaction amounts in the service?
Minimums vary by transfer method, typically starting as low as KRW10,000 or equivalent.
What are the maximum amounts that can be transferred?
Maximums are set by legal limits, type of transfer, verification level, and destination country; often up to USD100,000 per transaction for overseas remittances.
Are there daily limits on operations?
Daily transfer and withdrawal limits are in place, dependent on account and verification status.
What monthly and annual limits are in effect?
Monthly/annual limits align with banking and financial regulations, and may be raised for verified clients.
Can limits be increased? How?
Limits may be increased with enhanced verification, income documentation, or by upgrade to higher-tier account services.
Do limits differ for verified users?
Verified users benefit from higher transaction limits for domestic and international operations.
Are there restrictions for new accounts?
New accounts may face lower transaction limits and additional compliance checks for a probationary period.
Do special limits apply in different countries?
Limits and restrictions are subject to regulations of recipient/destination countries and compliance standards.
Can operations be temporarily blocked?
Temporary blocks can be applied by user request, due to suspected fraud, or regulatory checks.
Are there limits on the number of daily operations?
The number of daily transactions may be capped to mitigate fraud risk or meet regulatory requirements.
What are the minimum amounts for account funding?
Minimum funding amounts vary; most accounts require a small initial deposit as per product terms.
What methods of funding are supported?
Supports cash, bank transfers, check deposits, digital wallet top-ups (certain markets), and wire transfers.
Are there fees for funding?
Most funding methods (cash, internal transfer) are fee-free; fees may apply for international or non-standard channels.
What are the minimum funding amounts?
Minimums are set by account type and funding method, often ranging from KRW10,000 upward.
How quickly are funds credited when funding?
Cash and internal transfers are instant; wire and interbank transfers may take 1–3 business days.
How can money be withdrawn from the system?
Withdrawals can be made at ATMs, via over-the-counter services, or bank transfers to other institutions.
Are there fees for fund withdrawal?
Domestic ATM and branch withdrawals are generally free; fees apply for international or certain third-party channels.
How long does withdrawal take?
ATM and branch withdrawals are instant; interbank and international transfers may take 1–3 business days.
What withdrawal limits are set?
Daily and per-transaction withdrawal limits are established for security and compliance and may differ by channel.
How quickly are funds credited when funding with a card?
Card funding is credited within minutes to 1 business day, depending on the provider and clearing system.
How long does a bank transfer take?
Domestic bank transfers are same-day; international typically 1–3 business days, subject to correspondent banks.
How quickly do cryptocurrency transfers arrive?
Not applicable; Woori Bank does not process direct cryptocurrency transfers.
Are transfers between users instant?
Internal transfers between Woori Bank accounts are instant 24/7.
Are there delays when funding on weekends?
Some digital services credit instantly; external and interbank transfers may experience processing delays on weekends.
Do holidays affect funding speed?
National and international banking holidays can delay non-instant funding and clearing until the next business day.
Can crediting be accelerated for a fee?
Express processing is standard for some services; no universal paid “faster funding” for all account types.
What determines the speed of funding processing?
Funding speed is affected by channel, time of day, public holidays, and verification status.
Are there notifications about funding status?
Real-time SMS, app, or email notifications are provided for funding and other account activity.
What to do if funding takes too long?
Contact customer support with details and proof of transaction for investigation and resolution.
How quickly are withdrawal requests processed?
ATM and internal requests are instant; external transfers typically process within 1–3 business days.
How long does card withdrawal take?
ATM withdrawals are immediate; bank card transfers to other banks may take 1–3 business days.
How quickly do bank transfers arrive?
Domestic bank transfers are credited same-day, while international may take 1–3 business days.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not processed; Woori Bank does not handle crypto transactions.
Are there withdrawal delays on weekends?
Non-internal withdrawals may experience delays over weekends and public holidays.
Do holidays affect withdrawal speed?
Local and international holidays can delay withdrawals until business hours resume.
Can withdrawal be accelerated for an additional fee?
Accelerated withdrawal is not typically offered by retail banks for standard transactions.
What determines withdrawal processing time?
Withdrawal speeds depend on type of transaction, regulatory checks, and receiving institution’s processing times.
Are there notifications about withdrawal status?
SMS, email, or app notifications are provided for withdrawal request and completion.
Can a withdrawal request be canceled?
Withdrawal requests may be canceled before processing; instant transactions typically cannot be reversed.
How to register with the payment service?
Registration is done at branches or online for eligible residents, providing identification and required documentation.
What data is needed to create an account?
Personal details, identification (passport/ID), contact information, and proof of address are required.
Can registration be done without email?
Most banks require at least a phone number or email for account creation and security.
Is phone confirmation required during registration?
Phone number verification is mandatory to secure online and mobile banking access.
Are there age restrictions for registration?
A minimum age (usually 18) is required to open an individual bank account.
Can a corporate account be created?
Corporate and business accounts are supported with additional verification and documentation.
Is it required to provide real data?
Submission of real and verifiable data is mandatory for compliance and account security.
Are there country restrictions for registration?
Registration may be limited to local residents or citizens and varies for foreigners; overseas branches have different rules.
How long does account activation take?
Standard accounts are activated the same day or within 1–3 business days after verification.
What verification levels exist?
Tiered verification—from basic (identity) to advanced (income/proof of residence/business).
What documents are required for basic verification?
Passport, Korean ID or residence card, and proof of address.
Are documents needed for full verification?
Advanced accounts require additional documents, such as proof of income, business documents, or tax information.
Are digital copies of documents accepted?
Digital document submission is often allowed, but originals may be required for higher-tier accounts.
How long does the verification procedure take?
Verification ranges from immediate to several business days depending on document type and checks.
Can the service be used without verification?
Only basic functions may be available pre-verification; full access requires identity confirmation.
What restrictions apply to unverified users?
Limited transaction and funding limits, and restricted access to some services.
Is address confirmation required?
Address verification is mandatory for most full-access account types.
Is a selfie with documents required?
Some cases or jurisdictions may require photo verification for fraud prevention.
How often do documents need to be updated?
Documents must be updated following regulatory requirements or at intervals set by the bank (e.g., every few years).
What encryption technologies does the service use?
Uses standard banking encryption such as SSL/TLS for online and mobile banking security.
Is two-factor authentication supported?
Yes, 2FA is mandatory for sensitive operations and online banking logins.
Are there SMS confirmations for operations?
SMS is used for transaction confirmations and security alerts.
Is biometric authentication supported?
Most mobile banking apps support biometric login (Touch ID/Face ID) where device hardware permits.
Is blockchain technology used?
Woori Bank does not generally use blockchain in core payment services.
Is there a multi-level security system?
Multi-layered security includes authentication, encryption, and fraud detection.
How is user personal data protected?
Complies with personal data protection regulations using encryption, secured data centers, and limited access protocols.
Is cold storage used for cryptocurrencies?
Not applicable; Woori Bank does not manage crypto-assets.
Is there DDoS attack protection?
Employs industry-standard DDoS prevention and mitigation techniques.
Are regular security audits conducted?
Regular internal and external security audits are required by regulators.
What anti-phishing protection measures are provided?
Anti-phishing education, warning systems, and transaction verification SMS.
Is there a suspicious activity detection system?
Yes, automated monitoring for unusual activity is a standard feature.
How does the service combat money laundering?
Implements transaction monitoring, AML software, client screening, and reporting of suspicious activity.
Is there blocking of suspicious accounts?
Accounts suspected of fraud or AML violations are blocked pending review.
What to do when fraud is detected?
Immediately contact customer support and follow guidance for freezing affected accounts.
How to report suspicious activity?
Report through customer service lines, online banking, or at any branch.
Is there compensation for damage from fraudsters?
Compensation is available up to regulated coverage limits, subject to investigation.
What user rights exist for disputed transactions?
Users can file formal disputes—bank investigates and may reverse wrongful transactions if warranted.
How to dispute account blocking?
Provide required documentation and file an appeal as per account agreement procedures.
Is there insurance against cyber attacks?
Standard institutional insurance covers client funds and losses due to cyber incidents, within statutory limits.
What fees does the service charge for transfers?
Transfer fees depend on transaction type, amount, and destination; details are disclosed prior to execution.
Are there fees for account funding?
Most domestic funding is free, but incoming wire transfers may incur fees.
Are fees charged for fund withdrawal?
ATM and branch withdrawals are free domestically; cross-bank and global withdrawals may incur fees.
Are there fees for currency conversion?
Currency exchange incurs standard bankspread and possible service fees.
Are there fees for account inactivity?
Inactivity fees are not common but may apply under specific account terms.
Are there account maintenance fees?
Most current and savings accounts have no maintenance fees; premium accounts may have minimum balance requirements.
Are fees charged for operation cancellation?
Cancellation fees may apply for certain payment types or by rule of the recipient institution.
Are there fees for expedited operations?
Express service fees apply only where expedited processing is available.
Are there hidden fees?
All fees are disclosed in schedules available online and at branches, in accordance with regulations.
How are fees calculated for large amounts?
Larger transfers may have percentage-based or tiered fees, disclosed at transaction initiation.
Are there different tariff plans in the service?
Retail, premium, and business/corporate tariffs exist, with varying services and fees.
What advantages does VIP status provide?
Priority support, increased limits, special offers, and lower fees are standard VIP benefits.
How to get preferential conditions?
Achieve VIP status through high balances, transaction volume, or by invitation.
Are there free operations per month?
Some accounts allow a set number of free transactions per month, as per tariff plan.
Are there discounts for active users?
Discount programs reward high usage or transaction volumes under certain plans.
Are there corporate tariffs?
Corporate clients receive tailored fees, higher limits, and additional business-focused services.
Can individual conditions be obtained?
Large clients may negotiate individual conditions and fee waivers.
Do promotional codes work for fee reduction?
Promotions and fee waivers are occasionally offered for new or specific services.
Are there cashback programs?
Cashback rewards are more common on credit/debit cards and occasional promotions.
Are there discounts for transaction volumes?
Volume discounts are available for corporate and high-volume clients.
Is there an official mobile application?
Yes, Woori WON Mobile Banking App
On which platforms is the application available?
Available on Android and iOS
What functions are available in the mobile application?
Balance inquiries, transactions, bill payments, statements, transfers, loan management, QR pay, personal finance tools, and currency exchange.
Does functionality differ from the web version?
Core features are similar, but some advanced or business functions may be web-only.
Is Touch ID/Face ID supported?
Yes, supported on compatible smartphones.
Can the application work offline?
Offline access for balance viewing may be available, but transactions require internet connectivity.
Are there push notifications about operations?
Push, SMS, and email notifications for transactions and alerts.
Is dark theme supported?
Most modern banking apps now support dark mode or are introducing it.
How often is the mobile application updated?
Updates are released quarterly or as needed for features/security.
Are there beta versions of the application?
Beta versions or test programs are sometimes available by invite.
Is the web interface of the service convenient?
Modern web platforms are designed for high usability and responsiveness.
Is responsive design supported?
Woori Bank’s English site and global platforms support mobile-responsive layouts.
In which languages is the interface available?
Korean, English, and select other languages at global branches.
Is there a night mode for the website?
Some platforms support night mode/dark theme in web bankers.
Are hotkeys supported?
Hotkey support is uncommon; primary focus is on secure and accessible UI.
Can data be exported?
Online/mobile banking allows exporting account statements and transaction data as PDF or CSV.
Is there an API for developers?
Corporate and business clients can access APIs for integration via the bank’s developer channels.
Is integration with other services supported?
Integrates with third-party payment, ERP, and accounting solutions for business customers.
How often is the web interface updated?
Updates occur as required for compliance, security, and new feature rollout.
Are there virtual cards in the service?
Bank-issued virtual cards are offered primarily in some overseas markets or for business clients.
Can disposable cards be created?
Disposable or single-use card functions may be available in select products or markets.
Is multi-currency account functionality supported?
Multi-currency account options are available for individuals and especially for businesses.
Are there investment products?
Offers deposit products, funds, bonds, and sometimes equities through affiliate services.
Can interest be earned on balance?
Savings, time deposits, and special accounts accrue regulated interest.
Are there credit products?
Personal, auto, home, and business loans, as well as credit card services, are provided.
Is P2P trading supported?
P2P trading is not a standard feature of traditional banks.
Can cryptocurrencies be bought/sold?
Direct cryptocurrency buy/sell is not available on the main platform as of current regulations.
Is there acquiring for business?
Merchant acquiring and card payment processing is available for business clients.
Are mass payouts supported?
Bulk payout and payroll services are standard for business customers.
Is there a loyalty program in the service?
Loyalty rewards are sometimes offered via point programs or co-branded cards.
How are bonus points earned?
Points are earned through card usage, transaction volume, or specific promotions.
Is there cashback for operations?
Cashback is available on eligible cards and occasional promotional events.
Are there referral programs?
Referral bonuses are offered periodically to attract new customers.
What privileges do VIP clients have?
Priority service, personal relationship management, and access to exclusive offers.
Are there seasonal promotions and offers?
Seasonal campaigns and discount offers are frequent, especially for card holders.
Can premium status be obtained?
Premium or VIP status is available based on account activity and balances.
Are there partner discounts?
Partner merchant discounts are available to cardholders and program participants.
Are there corporate loyalty programs?
Corporate customers may access special loyalty or rewards programs on business card products.
Does the service allow operations with online casinos?
Online casino payments are generally restricted under South Korean banking law.
Are there restrictions on gambling transactions?
Transactions to/from gambling and betting sites are blocked per regulation.
Can accounts be blocked for casino play?
Account restrictions may apply if suspicious gambling activity is detected.
How does the service view gambling?
Follows regulatory guidance; generally restricts or reports gambling-related activities.
Are there special conditions for gambling?
Special conditions for gambling transactions may involve enhanced monitoring or outright prohibition.
Are casino transactions tracked?
Gambling-related transactions are monitored for compliance with banking and AML regulations.
Can operations with gambling sites be hidden?
Transactions cannot be hidden as all are monitored; transparency required for AML/KYC.
Are there notifications about gambling expenses?
Some banks provide expenditure alerts if significant gambling activity is detected.
Are there special fees for gambling operations?
Additional service fees may be imposed for suspicious or restricted transactions as a deterrent.
Can limits be set on gambling?
Personal spending controls are available; regulatory limits on gambling activity are enforced.
Is there a self-exclusion function?
Self-exclusion features are increasingly common, in line with responsible banking.
Can access to gambling sites be restricted?
Banks may block card transactions and transfers to forbidden merchant codes.
Is gambling expense control supported?
Expense categorization and alerts assist users in tracking gambling spending.
Are there notifications about limit exceedance?
Notification systems alert users on reaching or exceeding personal or regulatory limits.
Can operations with casinos be blocked?
Yes, gambling and casino-related transactions can be blocked at the account level.
Is there gambling expense statistics?
Expense management tools often categorize and report on gambling outlays to the account holder.
Is a "cooling-off period" supported?
Voluntary cooling-off periods are supported on request to curb risky activity.
Can help be obtained for gambling addiction?
Referral to financial counseling and support services is typically available.
Is there partnership with player assistance organizations?
Some banks partner with gambling counseling services and provide information resources.
How to set up gambling expense notifications?
Notification preferences can be set via online or mobile banking platforms under expense/alert settings.
Which online casinos accept this payment method?
South Korean law restricts the use of domestic bank accounts with online casinos; acceptance is not authoritatively disclosed.
Are there exclusive partnerships with specific casinos?
Woori Bank does not have publicly known partnerships with casinos due to local legal restrictions.
Do conditions differ when used in different casinos?
Usage is limited or prohibited by both domestic law and bank policy, regardless of casino.
Are there special bonuses for using this method in casinos?
No publicly available bonuses as bank services for casino transactions are restricted.
Can the method be used for both deposits and withdrawals in casinos?
Generally not available for direct casino-related transactions.
Are there geographic restrictions for casino usage?
Transactions with online casinos are blocked or restricted per jurisdiction.
How do casino operators typically process transactions from this method?
Casino transactions from South Korea are typically declined to comply with financial regulations.
Are there typical processing times when used with casinos?
Not applicable, as transactions are generally blocked.
Do casinos usually charge additional fees for this method?
Most casinos do not process South Korean bank payments and thus fees are not applicable.
Are there any known compatibility issues with major casino platforms?
Woori Bank cards and accounts are not intended for online gambling use and are generally incompatible due to regulatory blocks.