What is the official website of the payment service?
https://worldline.com
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Where can I find the customer support contacts?
Customer support contacts are available on the official Worldline website under the "Contact Us" or support section.
What is the hotline phone number?
+39 02 4831 0412 (for Italy customer service)
Is there a toll-free support number?
There is no specific toll-free number for Italy listed publicly; however, other regions such as Canada have toll-free numbers, and Italy has local contact numbers.
What is the email address for technical support?
[email protected] (for technical support in Italy)
Are there separate emails for different types of inquiries?
Yes, Worldline typically provides specialized contact emails for different departments, including technical support and customer complaints, such as [email protected] for general support and [email protected] for escalations.
Where can I find the online chat support?
Online chat support availability is typically found through the merchant portal or dedicated customer support pages on the Worldline website.
Does the chat support work 24/7?
Industry-standard practice is to have chat support during business hours; specific 24/7 availability for Italy is not stated.
Is there support through messengers (Telegram, WhatsApp)?
No verified information indicating support through Telegram or WhatsApp is available for Worldline Italy.
What are the support working hours?
Support working hours generally align with standard business hours, approximately Monday to Friday 9:00 AM to 6:00 PM local time.
Does support work on weekends and holidays?
Support availability on weekends and holidays is typically limited or unavailable for most financial services including Worldline Italy.
Are there regional offices for in-person visits?
Yes, Worldline operates physical offices in Italy for business clients and partners.
Where are the physical offices located?
The secondary headquarters in Italy is located at Via Enrico Cialdini, 16, 20161 Milano, Italy.
Can I schedule a personal meeting?
Yes, personal meetings can generally be scheduled by contacting regional offices through official channels.
Are there representatives in different countries?
Yes, Worldline is a global company with representatives and offices in multiple countries including Italy.
In which languages is support available?
Support is available in Italian and English, with additional multilingual support for specific services as needed.
How quickly does support respond to requests?
Average response times vary; email responses typically take 24-48 hours, with faster responses for phone or chat support during business hours.
Is there a priority system for VIP clients?
Worldline offers premium and VIP customer support services with priority handling for high-value clients.
Can I request a callback?
Call-back services are generally available by request through customer service contact points.
When was the payment service founded?
Worldline’s origins date back to 1972 under the name Sligos.
Who is the founder and owner of the service?
Initially formed from a merger involving Crédit Lyonnais subsidiaries; currently owned by Worldline SA, a publicly traded company.
In which country is the company registered?
Worldline SA is registered in France.
What is the development history of the payment service?
Started in 1972 as Sligos, linked to Carte Bleue debit card, evolved through mergers and acquisitions, gained independence from Atos in 2019, and expanded internationally including Italy.
Have there been major updates or rebranding?
Yes, rebranded from Atos Worldline to Worldline SA, with significant service and market expansions since 2019.
Who sits on the company's board of directors?
The board consists of key executives and independent directors; specific names are available on Worldline's corporate website.
Are there investors or partners in the service?
Major investors include institutional shareholders; strategic partners include financial institutions such as Volksbank in Italy.
Does the company participate in stock trading?
Yes, Worldline is publicly traded on Euronext Paris under the ticker WLN.
What is the company's market capitalization?
Market capitalization fluctuates; as of 2023, it was several billion euros.
Are there subsidiary companies or branches?
Yes, Worldline has numerous subsidiaries and branches including a significant presence in Italy via acquisitions such as Axepta and Banco Desio’s e-money portfolio.
What licenses does the payment service have?
Worldline holds necessary payment institution licenses for PCI compliance, acquiring, issuing, and regulated financial services in Italy and the EU.
In which jurisdictions does the service operate officially?
Operates across the European Union, including Italy, France, Germany, and globally in other markets.
Are there licenses for cryptocurrency operations?
No specific publicly available licenses for cryptocurrency operations in Italy.
Does the service comply with AML/KYC requirements?
Yes, Worldline complies fully with anti-money laundering and know-your-customer directives applicable in Europe.
Are there security certificates (PCI DSS, etc.)?
Yes, certified PCI DSS compliant and meets international security standards.
Has the service undergone security audits?
Yes, Worldline undergoes quarterly vulnerability scans, penetration tests, and regular internal and external audits.
Is there insurance for client funds?
Industry best practices suggest client funds are protected according to regulatory requirements; specific insurance details are not publicly disclosed.
Which international standards does it comply with?
Complies with PCI DSS, GDPR for data privacy, PSD2 for payment services, and ISO security standards.
Have there been any regulatory fines or violations?
No publicly disclosed major regulatory fines or violations in recent years.
Where can I find real reviews about the service?
Reviews can be found on Trustpilot and other financial service review platforms.
What are the main user complaints?
Common complaints include slow customer support response, delays in POS device return, and fee disputes.
What do users most often praise the service for?
Users often praise the payment processing reliability, wide acceptance of card types, and comprehensive merchant services.
Are there issues with fund withdrawals?
No widespread issues reported; withdrawal processing usually depends on banking partners and standard transfer times.
Is the interface convenient according to users?
The merchant portal and apps are generally rated as user-friendly and efficient.
Are clients satisfied with transaction speed?
Most users are satisfied with transaction speeds, especially for card and bank transfers.
Do users recommend this service?
Mixed recommendations; many business clients continue using it but some express frustration.
How do experts assess the service's reliability?
Experts consider Worldline a robust, secure, and innovative payment processor with strong market positioning.
Are there industry awards and recognitions?
Worldline has received multiple industry awards for payment innovation and security excellence.
Does the service participate in payment system rankings?
Yes, regularly included in European and global payment service rankings.
Are there recommendations from financial regulators?
Worldline operates under regulatory authorization and is recognized as compliant by authorities.
What reputation does the service have among partners?
Generally positive, seen as a reliable partner especially in merchant acquiring and card issuing.
How do they evaluate solution innovation?
Worldline is regarded as a leader in payment technology and solution innovation.
Are there quality service certificates?
Holds ISO and PCI certifications along with other quality assurance standards.
Does the company participate in industry conferences?
Yes, Worldline actively participates and speaks at various payments and fintech industry events.
How does the service position itself in the market?
Positioned as a global leader in payment services focusing on innovation, security, and customer-centric solutions.
Which fiat currencies does the service support?
Supports major fiat currencies including EUR, USD, GBP, and others depending on market.
Are cryptocurrencies supported? Which ones specifically?
No public cryptocurrency support details for retail payment services in Italy.
Is there a proprietary cryptocurrency or token?
Worldline does not have a native cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is supported for international transactions through acquiring services.
What exchange rates are used for conversion?
Uses interbank and market rates negotiated with banking partners.
How often are exchange rates updated?
Exchange rates are updated regularly, typically daily or in real-time depending on the method.
Are stablecoins supported?
No verified stablecoin support.
Can exotic currencies be handled?
Support for exotic currencies depends on banking partners and acquiring agreements.
Are there currency restrictions in different countries?
Yes, currency handling is subject to national regulations and international compliance rules.
What types of transfers does the service support?
Supports card payments, bank transfers, mobile payments, e-wallets, and direct debit.
Can transfers be made between service users?
Peer-to-peer transfers are generally not a primary service offered by Worldline.
Are transfers to bank cards supported?
Yes, including card-based payouts and refunds.
Can money be transferred to bank accounts?
Yes, standard bank account transfers are supported.
Is bill payment available?
Bill payment services depend on local implementations and partnerships.
Are recurring payments supported?
Yes, recurring payment functionalities are supported for subscription and installment models.
Can automatic transfers be set up?
Automated payment scheduling and transfers are available through merchant solutions.
Is payment scheduling available?
Payment scheduling is supported in merchant and customer payment portals.
Are group payments supported?
Limited direct group payment functions; usually handled by third-party applications.
Can payment links be created?
Payment link generation is supported for merchants.
What are the minimum transaction amounts in the service?
Minimums vary by payment method and merchant contract.
What are the maximum amounts that can be transferred?
Maximum transaction limits depend on merchant agreements and KYC levels.
Are there daily limits on operations?
Daily transaction limits apply per regulatory and risk management policies.
What monthly and annual limits are in effect?
Limits vary by user verification level and merchant arrangement.
Can limits be increased? How?
Increases available upon submitting additional verification and through merchant negotiation.
Do limits differ for verified users?
Yes, verified users generally have higher transaction and transfer limits.
Are there restrictions for new accounts?
New accounts typically have lower limits and increased scrutiny.
Do special limits apply in different countries?
Yes, local regulations apply distinct limits.
Can operations be temporarily blocked?
Services can be suspended for suspicious activity or compliance reasons.
Are there limits on the number of daily operations?
Yes, limits on transaction counts may be enforced.
What are the minimum amounts for account funding?
Minimum funding amounts depend on payment method and merchant setup.
What methods of funding are supported?
Funding methods include credit/debit cards, bank transfers, and mobile payments.
Are there fees for funding?
Funding fees vary by payment method and bank charges.
What are the minimum funding amounts?
Minimum thresholds depend on the funding source and merchant terms.
How quickly are funds credited when funding?
Typically instant to a few hours depending on payment method.
How can money be withdrawn from the system?
Withdrawals can be made to bank accounts or cards.
Are there fees for fund withdrawal?
Withdrawal fees depend on method and contract terms.
How long does withdrawal take?
Withdrawal times range from instant to a few business days.
What withdrawal limits are set?
Limits depend on account type and verification level.
How quickly are funds credited when funding with a card?
Card funding is usually credited instantly or within minutes.
How long does a bank transfer take?
Standard bank transfers take 1-2 business days.
How quickly do cryptocurrency transfers arrive?
Not applicable/supported in Italy.
Are transfers between users instant?
Internal transfers within Worldline merchant platforms are near instant.
Are there delays when funding on weekends?
Weekend funding may be delayed until next business day.
Do holidays affect funding speed?
Yes, holidays delay processing times.
Can crediting be accelerated for a fee?
Express processing options may be available with additional fees.
What determines the speed of funding processing?
Payment method, partner bank processing, and compliance checks.
Are there notifications about funding status?
Yes, notifications and status updates are standard.
What to do if funding takes too long?
Contact customer support and bank to investigate delays.
How quickly are withdrawal requests processed?
Usually processed within the same day during business hours.
How long does card withdrawal take?
Card withdrawals are fast, often within minutes to hours.
How quickly do bank transfers arrive?
1-2 business days typical for bank transfers.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Yes, withdrawals requested on weekends usually process next business day.
Do holidays affect withdrawal speed?
Yes, holidays can delay withdrawal processing.
Can withdrawal be accelerated for an additional fee?
Express withdrawals may be offered with fees.
What determines withdrawal processing time?
Operational hours, compliance checks, and banking network.
Are there notifications about withdrawal status?
Notifications are typically sent via email or platform alerts.
Can a withdrawal request be canceled?
Usually withdrawal cancellation is limited once processing starts; contact support immediately.
How to register with the payment service?
Register online through Worldline's merchant portal or partner banking interface.
What data is needed to create an account?
Required data includes business identification, contact details, bank information, and KYC documents.
Can registration be done without email?
Email is generally required for account verification and communication.
Is phone confirmation required during registration?
Phone verification is commonly required for security.
Are there age restrictions for registration?
Must meet legal age for contractual agreements, typically 18 years.
Can a corporate account be created?
Yes, business account creation is supported.
Is it required to provide real data?
Real and accurate information is mandatory to comply with regulatory standards.
Are there country restrictions for registration?
Registration is limited to countries where Worldline operates and holds licenses.
How long does account activation take?
Activation usually takes a few business days after verification.
What verification levels exist?
Verification tiers include basic, enhanced, and possibly VIP levels.
What documents are required for basic verification?
Identity documents, proof of address, and business registration documents.
Are documents needed for full verification?
Yes, enhanced verification may require additional financial statements and compliance certificates.
Are digital copies of documents accepted?
Yes, digital document uploads are standard.
How long does the verification procedure take?
Verification typically takes 1-5 business days.
Can the service be used without verification?
Limited use is possible but with restricted transaction limits and features.
What restrictions apply to unverified users?
Unverified users face low transaction limits and limited functionality.
Is address confirmation required?
Yes, address verification is part of KYC.
Is a selfie with documents required?
Likely required for identity verification to match documents.
How often do documents need to be updated?
Typically every 1-3 years or upon regulatory requests.
What encryption technologies does the service use?
Uses TLS encryption, PCI DSS-compliant cryptographic technologies, and secure data transmission protocols.
Is two-factor authentication supported?
Yes, 2FA is supported for account security.
Are there SMS confirmations for operations?
SMS confirmations are used for transaction verification.
Is biometric authentication supported?
Biometric options may be available on mobile apps per device capabilities.
Is blockchain technology used?
No confirmed mainstream use of blockchain technology in payment processing for Worldline Italy.
Is there a multi-level security system?
Yes, Worldline employs multi-layered security including network, application, and user-level protections.
How is user personal data protected?
Data protection adheres to GDPR with encryption, access controls, and privacy policies.
Is cold storage used for cryptocurrencies?
Not applicable as cryptocurrency services are not a core offering.
Is there DDoS attack protection?
Yes, DDoS mitigation is part of IT security infrastructure.
Are regular security audits conducted?
Yes, regularly scheduled internal and external security audits are conducted.
What anti-phishing protection measures are provided?
Includes email authentication protocols, training, and user alerts.
Is there a suspicious activity detection system?
Yes, fraud detection and monitoring systems are in place.
How does the service combat money laundering?
Implements AML screening, transaction monitoring, and KYC compliance.
Is there blocking of suspicious accounts?
Yes, accounts flagged for suspicious activity are blocked pending investigation.
What to do when fraud is detected?
Report immediately to Worldline customer support for investigation.
How to report suspicious activity?
Through customer support channels including email and phone.
Is there compensation for damage from fraudsters?
Compensation policies vary; liability and fraud protection are typically governed by contract terms.
What user rights exist for disputed transactions?
Users can dispute transactions per regulatory frameworks and company policies.
How to dispute account blocking?
Contact customer support with identification and documentation for review.
Is there insurance against cyber attacks?
The company likely holds cyber risk insurance as per industry norms.
What fees does the service charge for transfers?
Fees vary based on service level, transaction type, and merchant contract.
Are there fees for account funding?
Funding fees depend on method and region.
Are fees charged for fund withdrawal?
Withdrawal fees apply based on withdrawal method.
Are there fees for currency conversion?
Currency conversion fees typically range from 0.5% to 3%.
Are there fees for account inactivity?
Inactivity fees are rare but may apply under specific agreements.
Are there account maintenance fees?
Maintenance fees depend on service package and contract.
Are fees charged for operation cancellation?
Cancellation fees may apply per terms and conditions.
Are there fees for expedited operations?
Express services often carry additional fees.
Are there hidden fees?
Worldline aims for transparent fee structures; hidden fees are not standard practice.
How are fees calculated for large amounts?
Large transactions may have tiered or negotiated fee agreements.
Are there different tariff plans in the service?
Yes, multiple pricing plans including standard, premium, and enterprise levels.
What advantages does VIP status provide?
VIP clients receive faster support, tailored services, and priority treatment.
How to get preferential conditions?
Preferential conditions are granted through volume, loyalty, or negotiated contracts.
Are there free operations per month?
Some plans may include free transaction allowances.
Are there discounts for active users?
Volume discounts and loyalty programs exist for high-activity clients.
Are there corporate tariffs?
Custom corporate tariffs are available.
Can individual conditions be obtained?
Yes, custom pricing and service terms are negotiable.
Do promotional codes work for fee reduction?
Promotional offers may include fee discounts.
Are there cashback programs?
No widely available cashback programs reported.
Are there discounts for transaction volumes?
Volume-based discounts are common for merchants.
Is there an official mobile application?
Yes, Worldline offers mobile apps for merchants and clients.
On which platforms is the application available?
Available on iOS and Android.
What functions are available in the mobile application?
Payment processing, transaction monitoring, reporting, and customer management.
Does functionality differ from the web version?
Mobile apps provide core features; advanced configuration is often via web.
Is Touch ID/Face ID supported?
Yes, biometric authentication supported on mobile apps.
Can the application work offline?
Limited offline capability; transactions require internet connection.
Are there push notifications about operations?
Yes, real-time push notifications are supported.
Is dark theme supported?
Dark mode availability depends on app version.
How often is the mobile application updated?
Updates occur regularly to add features and security improvements.
Are there beta versions of the application?
Beta testing programs exist for select users.
Is the web interface of the service convenient?
The web interface is generally rated user-friendly and efficient.
Is responsive design supported?
Yes, the web platform is mobile-responsive.
In which languages is the interface available?
Available in Italian, English, French, German, and others.
Is there a night mode for the website?
Dark mode for the website is available in some versions.
Are hotkeys supported?
Limited hotkey support is typical.
Can data be exported?
Export of transaction data in CSV or Excel formats is supported.
Is there an API for developers?
Yes, Worldline provides developer APIs and documentation.
Is integration with other services supported?
Supports integration with e-commerce systems, ERP, and CRM.
How often is the web interface updated?
Regular updates aligned with security and feature enhancements.
Are there virtual cards in the service?
Virtual card issuance is provided for corporate clients.
Can disposable cards be created?
Temporary virtual cards are available in tailored solutions.
Is multi-currency account functionality supported?
Yes, multi-currency handling is supported.
Are there investment products?
No direct investment products offered by Worldline.
Can interest be earned on balance?
Interest earnings are not standard.
Are there credit products?
No direct lending or credit products.
Is P2P trading supported?
Not applicable.
Can cryptocurrencies be bought/sold?
Not supported directly.
Is there acquiring for business?
Yes, merchant acquiring services are core offerings.
Are mass payouts supported?
Bulk payment and mass payout solutions are offered.
Is there a loyalty program in the service?
Some loyalty program integration options are available.
How are bonus points earned?
Bonus points systems depend on merchant programs, not direct from Worldline.
Is there cashback for operations?
No direct cashback from Worldline.
Are there referral programs?
Referral incentives may be offered locally.
What privileges do VIP clients have?
VIP clients receive dedicated support, prioritized processing and tailored solutions.
Are there seasonal promotions and offers?
Promotions vary by market and time.
Can premium status be obtained?
Premium accounts are available via negotiation and criteria fulfillment.
Are there partner discounts?
Discounts with partners are negotiated per contracts.
Are there corporate loyalty programs?
Business loyalty programs are supported.
Does the service allow operations with online casinos?
No verified information on support for online casino transactions.
Are there restrictions on gambling transactions?
Gambling transactions are often restricted or monitored according to regulatory requirements.
Can accounts be blocked for casino play?
Accounts may be blocked for unsupported or suspicious gambling activities.
How does the service view gambling?
Gambling transactions are treated under strict compliance with applicable laws.
Are there special conditions for gambling?
Specific terms apply if gambling is supported.
Are casino transactions tracked?
Transactions are monitored for compliance.
Can operations with gambling sites be hidden?
Transparency is required by regulations; hiding is not standard.
Are there notifications about gambling expenses?
Not typical unless part of specific merchant solutions.
Are there special fees for gambling operations?
Fees depend on merchant agreements and regulatory conditions.
Can limits be set on gambling?
Limits may be configurable by merchants for responsible gambling.
Is there a self-exclusion function?
Not directly provided by Worldline but may be by merchant partners.
Can access to gambling sites be restricted?
Not a direct function of Worldline but controlled by merchant and regulatory policies.
Is gambling expense control supported?
Supported at merchant level.
Are there notifications about limit exceedance?
Merchant tools may provide alerts.
Can operations with casinos be blocked?
Yes, if regulatory or contractual conditions mandate.
Is a "cooling-off period" supported?
Not directly provided.
Can help be obtained for gambling addiction?
Not provided directly by Worldline.
Is there partnership with player assistance organizations?
None publicly disclosed.
How to set up gambling expense notifications?
Usually set by merchant platforms that integrate Worldline services.
Which online casinos accept this payment method?
Not publicly listed.
Are there exclusive partnerships with specific casinos?
None known.
Do conditions differ when used in different casinos?
Conditions vary by operator.
Are there special bonuses for using this method in casinos?
No documented special bonuses.
Can the method be used for both deposits and withdrawals in casinos?
No confirmed casino deposit/withdrawal support.
Are there geographic restrictions for casino usage?
Gambling restrictions depend on country laws.
How do casino operators typically process transactions from this method?
Via standard card or bank transfers under acquiring agreements.
Are there typical processing times when used with casinos?
Typical card or bank transfer processing times apply.
Do casinos usually charge additional fees for this method?
Some casinos may charge fees, independent of Worldline.
Are there any known compatibility issues with major casino platforms?
No publicly known issues.