What is the official website of the payment service?
https://www.zopa.com
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Where can I find the customer support contacts?
Customer support contacts are found on the contact page of Zopa's official website at www.zopa.com/contact
What is the hotline phone number?
The main customer service phone number is 020 7580 6060
Is there a toll-free support number?
There is no publicly listed toll-free number; however, an emergency phone line is available 24/7 at 020 3409 0821 for urgent bank account issues only
What is the email address for technical support?
The technical support email address is not explicitly listed; general inquiry email for investors is [email protected]
Are there separate emails for different types of inquiries?
Yes, for investors [email protected] is specified; no further specialized emails clearly available publicly
Where can I find the online chat support?
Online chat support is accessible via the Zopa website and app, typically on their help or contact pages
Does the chat support work 24/7?
Chat support operates Monday to Friday 8am–8pm and Saturday 9am–5:30pm, not 24/7
Is there support through messengers (Telegram, WhatsApp)?
No verified information found about support via Telegram or WhatsApp messengers
What are the support working hours?
Customer support is available Monday to Friday 9am–6pm and Saturday 9am–5:30pm; some loan repayment support Mon-Fri 8am–8pm, Sat 9am–3pm
Does support work on weekends and holidays?
Support is available on Saturdays but not on Sundays or bank holidays
Are there regional offices for in-person visits?
Zopa's main office is in London; no public info on general customer in-person visits
Where are the physical offices located?
The main office is at London Bridge, London; they also have a development center in Barcelona, Spain
Can I schedule a personal meeting?
There is no public information about scheduling personal meetings for regular customers
Are there representatives in different countries?
Zopa primarily operates in the UK with an additional development center in Spain; no widespread international offices
In which languages is support available?
Support is provided in English as Zopa is a UK-based bank
How quickly does support respond to requests?
Response times vary; chat and phone support are generally responsive during working hours; exact averages not publicly listed
Is there a priority system for VIP clients?
No verified information available on VIP priority support systems
Can I request a callback?
Callback service availability and scheduling are not publicly described
When was the payment service founded?
Zopa was founded in 2005
Who is the founder and owner of the service?
Founders include a group of entrepreneurs; currently owned by Zopa Group Ltd, a private company
In which country is the company registered?
United Kingdom
What is the development history of the payment service?
Started as the world’s first peer-to-peer lending company in 2005, obtained full UK banking license in 2020, then launched digital bank products including savings and credit cards
Have there been major updates or rebranding?
Transitioned from peer-to-peer lending platform to a full-fledged digital bank licensed in 2020; peer-to-peer lending was closed in 2021
Who sits on the company's board of directors?
Specific board members are not publicly detailed in search results
Are there investors or partners in the service?
Raised significant funding including a £140 million round led by IAG Capital; partnered with companies like Acquired.com for payment link services and LexisNexis for KYC/fraud prevention
Does the company participate in stock trading?
Zopa is privately held, not publicly traded
What is the company's market capitalization?
Not applicable; private ownership
Are there subsidiary companies or branches?
No publicly listed subsidiaries; has a Barcelona development center besides the London head office
What licenses does the payment service have?
Full UK banking license granted by the Prudential Regulation Authority and Financial Conduct Authority since 2020
In which jurisdictions does the service operate officially?
United Kingdom
Are there licenses for cryptocurrency operations?
No confirmed cryptocurrency-specific licenses; Zopa focuses on regulated banking and lending products
Does the service comply with AML/KYC requirements?
Yes, uses advanced KYC verification technology including partners like LexisNexis to comply with AML/KYC regulations
Are there security certificates (PCI DSS, etc.)?
Specific certificates not published, but partnership for Confirmation of Payee (CoP) and strong fraud prevention technologies imply compliance with industry security standards
Has the service undergone security audits?
No detailed public info, industry best practice mandates regular security audits for licensed banks
Is there insurance for client funds?
Yes, client deposits are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000
Which international standards does it comply with?
Complies with UK and EU banking regulations; FCA and PRA standards; likely ISO and PCI DSS standards as typical for UK banks
Have there been any regulatory fines or violations?
No publicly disclosed significant fines or violations found
Where can I find real reviews about the service?
Trustpilot, Smart Money People, and other financial services review platforms
What are the main user complaints?
Some issues with customer service responsiveness and payment handling inconsistencies
What do users most often praise the service for?
Easy and fast application processes, user-friendly app, speed of approvals and fund transfers, transparency, and helpful customer service
Are there issues with fund withdrawals?
No widespread withdrawal issues reported
Is the interface convenient according to users?
Mostly positive feedback citing simple and intuitive app and web interfaces
Are clients satisfied with transaction speed?
High satisfaction with rapid transaction and loan approval speeds
Do users recommend this service?
Majority recommend Zopa, supported by positive referral feedback
How do experts assess the service's reliability?
Experts recognize Zopa as a trustworthy, innovative UK digital bank with solid regulatory compliance
Are there industry awards and recognitions?
Described as award-winning online bank; specific awards not detailed in search
Does the service participate in payment system rankings?
No specific rankings found publicly
Are there recommendations from financial regulators?
Licensed and authorized by FCA and PRA, implying regulatory endorsement
What reputation does the service have among partners?
Positive reputation with technology and fintech partnerships for security and innovation
How do they evaluate solution innovation?
Recognized for pioneering peer-to-peer lending and transition to digital banking with innovative financial products
Are there quality service certificates?
Not explicitly listed, but likely holds relevant UK banking and information security certifications
Does the company participate in industry conferences?
No specific data, though likely participates as a known fintech and digital bank
How does the service position itself in the market?
As a fair, honest, customer-centric challenger bank combining fintech innovation with traditional banking security
Which fiat currencies does the service support?
Primarily British Pounds (GBP)
Are cryptocurrencies supported? Which ones specifically?
No direct cryptocurrency support for trading or holding within the bank
Can currencies be converted within the service?
Currency conversion not a highlighted feature; GBP primary
What exchange rates are used for conversion?
If currency conversion occurs (e.g., for card usage abroad), uses real Visa exchange rate without added fees
How often are exchange rates updated?
Real-time or near real-time as provided by Visa
Can exotic currencies be handled?
No info indicating support beyond GBP and standard card foreign exchange
Are there currency restrictions in different countries?
Standard UK banking restrictions apply; no exotic currency dealings noted
What types of transfers does the service support?
Bank transfers, direct debits, instant bank transfers, peer-to-peer internal transfers, and in-app transfers
Can transfers be made between service users?
Yes, peer-to-peer transfers within Zopa platform are supported
Are transfers to bank cards supported?
Transfers to debit cards not explicitly mentioned; standard bank transfer methods are primary
Can money be transferred to bank accounts?
Yes, via bank transfer with sort code and account number
Is bill payment available?
Bill payments supported via direct debit and standing orders
Are recurring payments supported?
Yes, recurring payments can be set up via direct debit and standing orders
Can automatic transfers be set up?
Yes, automatic payments and direct debits are supported
Is payment scheduling available?
Payment scheduling can be done through direct debit amendments and app settings
Are group payments supported?
No specific group payment or splitting feature publicly described
Can payment links be created?
Yes, payment links are generated for collection and missed payment recovery in partnership with Acquired.com
What are the minimum transaction amounts in the service?
Not explicitly published; industry minimums typically apply based on transfer type
What are the maximum amounts that can be transferred?
Limits vary by product and verification level; not publicly specified in detail
Are there daily limits on operations?
Daily limits exist for security and regulatory reasons but amounts are not publicly disclosed
What monthly and annual limits are in effect?
Limits depend on customer verification and product type; specific figures not public
Can limits be increased? How?
Limits can usually be increased by completing higher verification levels and contacting support
Do limits differ for verified users?
Yes, verification status generally determines higher limits
Are there restrictions for new accounts?
New accounts typically have lower limits until verification and account history established
Do special limits apply in different countries?
Mainly UK operation; no other country-specific limits published
Can operations be temporarily blocked?
Yes, account or transaction blocks can be applied for security or compliance reasons
Are there limits on the number of daily operations?
Daily transaction counts limits common but specifics not detailed
What are the minimum amounts for account funding?
Not publicly specified; usual banking minimums apply
What methods of funding are supported?
Bank transfers and card payments (debit card) for funding accounts
Are there fees for funding?
No fees for deposits typically; some credit card payments may attract fees not specified for Zopa
What are the minimum funding amounts?
Not stated publicly; usual minimum deposit sizes for UK banks apply
How quickly are funds credited when funding?
Deposits via bank transfer are credited usually within hours; card funding instant or near instant
How can money be withdrawn from the system?
Withdrawals via bank transfer or ATM withdrawals with the debit card
Are there fees for fund withdrawal?
£3 cash withdrawal fee for ATM withdrawals; 2% fee for non-UK cash withdrawals over £200
How long does withdrawal take?
Bank transfers typically 1-3 business days; ATM withdrawals immediate
What withdrawal limits are set?
Withdrawal limits depend on account type and verification; specifics not public
How quickly are funds credited when funding with a card?
Usually instant or within minutes
How long does a bank transfer take?
Typically 1-3 business days
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers not supported
Are transfers between users instant?
Internal peer-to-peer transfers are instant or near-instant
Are there delays when funding on weekends?
Some delays expected due to banking hours for transfers
Do holidays affect funding speed?
Yes, holidays and weekends slow bank transfer processing times
Can crediting be accelerated for a fee?
No specific express funding services publicly mentioned
What determines the speed of funding processing?
Bank and payment network processing times, cut-off times, and verification
Are there notifications about funding status?
Yes, users receive update notifications in the app
What to do if funding takes too long?
Contact customer support via app chat or phone
How quickly are withdrawal requests processed?
Usually same day or next business day depending on method
How long does card withdrawal take?
ATM withdrawals are immediate; card payments to merchants as normal
How quickly do bank transfers arrive?
Between 1-3 business days
Are cryptocurrency withdrawals instant?
Not applicable; no cryptocurrency withdrawals
Are there withdrawal delays on weekends?
Yes, withdrawals via bank transfer delayed by weekends
Do holidays affect withdrawal speed?
Yes, slows withdrawal timing
Can withdrawal be accelerated for an additional fee?
No public info on express withdrawal fees
What determines withdrawal processing time?
Bank clearing times, verification, and compliance checks
Are there notifications about withdrawal status?
Yes, users notified through app
Can a withdrawal request be canceled?
Generally withdrawal cancellations are not guaranteed once processed; depends on withdrawal stage
How to register with the payment service?
Registration is completed online via the Zopa app or website with required personal details and verification
What data is needed to create an account?
Personal information including name, email, phone number, date of birth, and verification documents
Can registration be done without email?
Email is required as a primary contact method
Is phone confirmation required during registration?
Yes, phone confirmation/verification is standard
Are there age restrictions for registration?
Minimum age usually 18 years to comply with UK financial regulations
Can a corporate account be created?
Zopa primarily offers personal accounts; no corporate account service publicly listed
Is it required to provide real data?
Yes, real and valid data is mandatory for FCA and PRA regulated services
Are there country restrictions for registration?
Only UK residents can register and use Zopa services
How long does account activation take?
Account activation can be quick, sometimes within minutes after verification completion
What verification levels exist?
Basic and enhanced (full) verification levels, requiring identity and address proofs
What documents are required for basic verification?
Government-issued ID (passport or driving license) and proof of address
Are documents needed for full verification?
Yes, full verification requires additional documentation and selfie photos
Are digital copies of documents accepted?
Yes, digital uploads of documents are accepted during registration and verification
How long does the verification procedure take?
Verification typically completes within minutes to a few hours depending on document clarity
Can the service be used without verification?
Limited, basic access possible but transactions restricted until verification
What restrictions apply to unverified users?
Lower transaction limits, no access to full features, no lending
Is address confirmation required?
Yes, address proof is required for full verification
Is a selfie with documents required?
Yes, selfie or live video may be required for identity verification
How often do documents need to be updated?
Periodic updates may be requested, generally every 1-3 years or upon changes
What encryption technologies does the service use?
Uses industry-standard encryption such as TLS/SSL to secure online transactions and data
Is two-factor authentication supported?
2FA is supported to enhance account security
Are there SMS confirmations for operations?
Yes, SMS confirmations are part of security and transaction verification
Is biometric authentication supported?
Supported via mobile app authentication features like Face ID or Touch ID
Is blockchain technology used?
No evidence of blockchain technology used in current banking operations
Is there a multi-level security system?
Yes, combining encryption, 2FA, fraud monitoring, and identity verification
How is user personal data protected?
Complies with GDPR and relevant UK data protection laws with encryption and secure storage
Is cold storage used for cryptocurrencies?
Not applicable; Zopa does not hold cryptocurrencies
Is there DDoS attack protection?
Being a regulated digital bank, likely employs DDoS protection measures though specifics not public
Are regular security audits conducted?
Regular security audits are industry requirement, assumed to be conducted though not publicly detailed
What anti-phishing protection measures are provided?
Uses secure login protocols, user education, and fraud detection systems
Is there a suspicious activity detection system?
Yes, uses fraud detection and monitoring systems powered by partners like LexisNexis
How does the service combat money laundering?
Implements KYC, AML procedures with advanced identity verification and transaction monitoring
Is there blocking of suspicious accounts?
Yes, accounts can be blocked/suspended if suspicious activity is detected
What to do when fraud is detected?
Report immediately to Zopa support; fraud team investigates and assists customers
How to report suspicious activity?
Via in-app chat, phone, or email support channels
Is there compensation for damage from fraudsters?
FSCS protection covers deposits; specific fraud compensation policies depend on case assessment
What user rights exist for disputed transactions?
Users have rights to dispute transactions via customer support and escalate to FCA or Financial Ombudsman
How to dispute account blocking?
Contact customer support to review circumstances; escalate via formal complaint if necessary
Is there insurance against cyber attacks?
Cyber insurance is likely held as standard for UK banks but specifics not disclosed
What fees does the service charge for transfers?
Most transfers are free; no explicit standard transfer fees stated
Are there fees for account funding?
No fees for funding accounts through regular methods
Are fees charged for fund withdrawal?
ATM withdrawals incur £3 fee; 2% fee on non-UK withdrawals over £200
Are there fees for currency conversion?
No fees; uses real Visa exchange rates without markup for card spending abroad
Are there fees for account inactivity?
No inactivity fees reported
Are there account maintenance fees?
No monthly maintenance fees
Are fees charged for operation cancellation?
Not typically, unless specific service conditions apply
Are there fees for expedited operations?
No publicly disclosed express processing fees
Are there hidden fees?
Zopa commits to transparent pricing; no hidden fees known
How are fees calculated for large amounts?
Fees like 2% withdrawal on large cash amounts over threshold; otherwise normal banking fees apply
Are there different tariff plans in the service?
No differentiated tariff plans noted; uniform pricing model
What advantages does VIP status provide?
No public VIP program details found
How to get preferential conditions?
Not stated
Are there free operations per month?
Most common account operations are free within normal limits
Are there discounts for active users?
No information on such programs
Are there corporate tariffs?
No corporate accounts referenced
Can individual conditions be obtained?
Custom terms not public
Do promotional codes work for fee reduction?
No public reference to fee reduction promo codes
Are there cashback programs?
Cashback on credit cards is offered
Are there discounts for transaction volumes?
Not publicly specified
Is there an official mobile application?
Yes, Zopa Bank official app available
On which platforms is the application available?
Available on iOS (Apple App Store) and Android (Google Play Store)
What functions are available in the mobile application?
Account management, savings pots, loan applications, credit card management, payments, notifications
Does functionality differ from the web version?
Mostly feature parity with mobile app optimized for ease of use
Is Touch ID/Face ID supported?
Yes, biometric authentication supported on mobile devices
Can the application work offline?
Limited offline use; mainly requires internet for real-time banking
Are there push notifications about operations?
Yes, push notifications are provided
Is dark theme supported?
No explicit confirmation found
How often is the mobile application updated?
Regular updates as per app store records, approximately monthly
Are there beta versions of the application?
No public beta program information
Is the web interface of the service convenient?
Generally rated user-friendly and straightforward
Is responsive design supported?
Yes, web platform is mobile responsive
In which languages is the interface available?
English only
Is there a night mode for the website?
Not confirmed
Are hotkeys supported?
No information found
Can data be exported?
No public info on data export features
Is there an API for developers?
No public API currently offered
Is integration with other services supported?
Supports Open Banking integration for account linking and payment initiation
How often is the web interface updated?
Regular updates with improvements, not on a fixed public schedule
Are there virtual cards in the service?
Not publicly available
Can disposable cards be created?
Not offered
Are there investment products?
Peer-to-peer lending platform closed; current investment products limited; IFISA offered pre-bank transition
Can interest be earned on balance?
Yes, interest on savings accounts
Are there credit products?
Yes, personal loans and credit cards
Can cryptocurrencies be bought/sold?
Not through Zopa Bank services
Is there acquiring for business?
No merchant acquiring services
Are mass payouts supported?
No public information
Is there a loyalty program in the service?
No public loyalty program information
How are bonus points earned?
Not applicable
Is there cashback for operations?
Cashback offered on credit card purchases
Are there referral programs?
Yes, referral system exists for new customer acquisition
What privileges do VIP clients have?
No VIP program details found
Are there seasonal promotions and offers?
Occasional promotional offers for credit cards or savings
Can premium status be obtained?
Not applicable
Are there partner discounts?
No public data on partner discounts
Does the service allow operations with online casinos?
No explicit policy found on online casino transactions
Are there restrictions on gambling transactions?
Typical UK banking AML policies apply; suspicious gambling activity may be monitored
Can accounts be blocked for casino play?
Possible under fraud or AML policies if suspicious
How does the service view gambling?
No official stance published
Are there special conditions for gambling?
Not stated
Are casino transactions tracked?
Yes, as part of AML and fraud monitoring
Are there special fees for gambling operations?
No known specific fees
Can limits be set on gambling?
No disclosed settings for gambling spend limits
Is there a self-exclusion function?
Not provided by Zopa specifically
Can access to gambling sites be restricted?
Not provided by Zopa
Is gambling expense control supported?
Not supported directly
Can operations with casinos be blocked?
Potentially within fraud prevention
Can help be obtained for gambling addiction?
Zopa refers customers to external financial advice services
How to set up gambling expense notifications?
Not supported
Which online casinos accept this payment method?
Not applicable
Can the method be used for both deposits and withdrawals in casinos?
Not applicable
Are there geographic restrictions for casino usage?
UK regulatory restrictions apply
How do casino operators typically process transactions from this method?
Standard bank card or transfer methods
Are there typical processing times when used with casinos?
Same as regular card or bank transfer timings
Do casinos usually charge additional fees for this method?
No known fees from casinos for Zopa payments
Are there any known compatibility issues with major casino platforms?
No known issues