Managed IT and cybersecurity service provider with specialized technology and security solutions tailored for the gaming and casino sectors.
Managed IT and cybersecurity service provider with specialized technology and security solutions tailored for the gaming and casino sectors.
Bulletproof is known primarily for its managed security services, cybersecurity solutions, and IT infrastructure management rather than game development or casino game software.
Bulletproof has been operating for over 20 years, with roots dating back to the early 2000s as a cybersecurity and managed IT services firm.
The official website is https://bulletproofsi.com.
Contact options include phone number (general inquiries via website), online contact forms on their website, and corporate offices primarily in North America and the UK; specific personal visit addresses include locations like Pacific House, Relay Point, Wilnecote, Tamworth, UK.
Founded by experienced cybersecurity professionals, including Steve Burns; currently owned privately with leadership under CEO Steven Burns.
Headquartered in Canada, with significant operations in the United States and the United Kingdom.
Key office locations include New Brunswick (Canada), Seattle (USA), and Lichfield (United Kingdom).
Operates as part of a global network of cybersecurity and IT firms, with Bulletproof as a technology services brand under Gaming Laboratories International (GLI) for gaming industry services.
Bulletproof is a privately held company.
No publicly disclosed valuation, typical for private cybersecurity service providers focusing on niche markets.
CEO Steven Burns leads the company, supported by senior cybersecurity and IT management professionals.
Employs more than 100 IT and cybersecurity professionals globally, including a strong team dedicated to the gaming sector.
Estimated annual revenue approximates $12.7 million based on related industry data for specialty cybersecurity firms.
Revenue derives primarily from managed security services, IT consulting, cybersecurity solutions, professional services, and compliance support for gaming operators.
Detailed revenue distribution is unavailable; typical mix includes majority from managed security, followed by consulting and IT services.
Demonstrated steady growth driven by increasing cybersecurity needs in gaming and enterprise sectors, supported by license acquisitions and expanded service offerings.
Plans include expanding gaming industry cybersecurity services, increasing global presence, and integrating advanced AI-driven security technologies.
Holds multiple gaming licenses including a Class II license from the Nevada Gaming Control Board and a remote gambling software license from the UK Gambling Commission.
Licensed to operate in Nevada (USA), the United Kingdom, Canada, and various other regulated jurisdictions across North America.
Oversight from Nevada Gaming Control Board, UK Gambling Commission, Canadian regulatory bodies, and other relevant gaming authorities.
No publicly reported pending license applications or renewal issues as of the latest available data.
Maintains industry-standard cybersecurity certifications, adherence to GLI's strict testing and compliance protocols, and regulatory compliance certifications relevant to gaming cybersecurity.
No publicly known record of regulatory violations or penalties.
Implements responsible security policies supporting operator requirements for safe, compliant gaming environments, though does not provide direct gambling services.
Provides cybersecurity and data protections supporting operator compliance with fair gaming and player data safety standards.
Supports AML compliance efforts for gaming operators through secure IT infrastructure and monitoring solutions.
Indirectly supports KYC processes via secure IT systems and integration capabilities for operators.
Bulletproof itself is not a game provider but follows GLI standards and works closely with independent testing labs for security and compliance.
As a cybersecurity and IT provider rather than game developer, RNG certifications are not applicable.
Fully complies with GDPR and other data protection regulations through its cybersecurity and data governance services.
Offers audit, reporting, and compliance advisory services crucial for gaming operators' regulatory adherence.
Systems managed by Bulletproof are subject to ongoing security audits; frequency aligns with gaming regulatory requirements and client contracts.
Holds a niche but respected position in gaming cybersecurity sector; not a game content provider with market share in gaming titles.
Competitors include other specialized gaming cybersecurity firms, IT managed security service providers, and consulting firms focused on gaming compliance.
Deep gaming industry expertise, GLI affiliation, global licensed status, 24/7 SOC monitoring, and a comprehensive cybersecurity portfolio tailored to casinos.
Strongest presence in North America and the United Kingdom, servicing licensed gaming operators and enterprises.
Well regarded by operators for cybersecurity expertise, proactive threat management, and compliance support.
Recognized in CRN MSP 500 Security 100 category, MISA Security Trailblazer Award, and multiple Canadian Impact Awards.
Pricing is competitive within the managed security and IT service market, often customized to client needs.
Combines specialized gaming industry cybersecurity knowledge with advanced managed IT services and global regulatory licensing.
Strategic relationships with Microsoft, Gaming Laboratories International (GLI), and other IT and security technology partners.
Positions as a cybersecurity and managed service leader focused on gaming and regulated industries, emphasizing trust and expert support.
Strengths in gaming compliance, 24/7 threat monitoring, and multi-jurisdictional licensing; limited as a software game developer.
Leveraging increased regulatory focus on cybersecurity, AI-enhanced IT security, cloud migration, and gaming-specific technology risk mitigation.
Maintains agile compliance teams, frequent license renewals, and proactive regulatory engagement to meet changing standards.
Invests in AI-powered security tools, cloud services, and integration of Microsoft 365 Copilot and Security Copilot technologies.
Fast response capability enabled by active SOC, ongoing monitoring, and frequent technology updates.
Serves dozens of gaming operators and enterprises globally in cybersecurity and IT services; exact number of operators confidential.
Includes major Nevada casinos, gaming operators in the UK, and enterprise clients like Mystic Lake Casino & Hotel and City of Saint John.
Serves land-based casinos, online gaming operators, and enterprises in regulated gaming markets.
Works across tiers with large, medium, and smaller gaming operators offering tailored cybersecurity solutions.
High client retention attributed to trusted security services and proactive support culture.
Business development through industry reputation, regulatory licensing, partnerships, referrals, and targeted marketing.
Typical contracts range from 1 to 3 years, with options for renewals and service level agreements.
Offers custom and exclusive partnership deals tailored to client needs and strategic alignment.
Provides onboarding, security assessments, system integration, and continuous support for new operator clients.
Structured onboarding includes risk assessments, system audits, configuration, and staff training.
Provides ongoing training programs, workshops, and educational resources focused on cybersecurity and gaming compliance.
Successfully mitigated phishing attacks for Mystic Lake Casino; enhanced security operations for City of Saint John government, demonstrating strong operational impact.
Uses client surveys, performance reviews, and regular feedback sessions to gauge satisfaction.
Structured feedback channels including account managers, online portals, and direct communications.
Established escalation procedures, dedicated client support teams, and transparent communication methods to resolve issues.
Provides onboarding, security assessments, system integration, and continuous support for new operator clients.
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Uses modern cybersecurity technology stack including AI-driven security analytics, Microsoft security tools, cloud services, and 24/7 Security Operations Center technologies.
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Offers APIs and integration services for security monitoring, data analytics, and system interoperability tailored to gaming operators.
Integration designed to be seamless with existing IT environments, supported by expert technical teams.
Provides detailed technical documentation, user guides, and compliance documentation tailored to client needs.
Offers turnkey cybersecurity and managed IT service packages, but not white label game solutions.
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Provides advanced reporting tools and analytics dashboards for real-time security monitoring and compliance reporting.
Supports real-time monitoring and analytics for cybersecurity and operational data.
Implements multi-layered defenses including threat detection, incident response, encryption, access control, and continuous monitoring.
Not applicable to game updates; manages security system updates and IT infrastructure maintenance.
Conducts regular load and performance testing of security operations to ensure system robustness.
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Support extends to secure IT integration for payment systems within gaming operator environments.
Does not provide casino management systems but supports integration and security of such platforms.
Provides security-focused back office tools for threat monitoring, reporting, and infrastructure management.
Does not offer sportsbook betting software or solutions.
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Supports integration with CRM systems from a security perspective.
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Supports responsible gambling indirectly by providing secure and compliant technology infrastructure to operators.
Offers business intelligence focused on security analytics and compliance reporting.
Supports IT solutions adaptable to multi-currency and multi-language operator platforms.
Provides secure infrastructure support for payment processing environments.
Implements advanced fraud detection systems as part of cybersecurity services.
Provides tools and services to help operators comply with regulatory reporting and audit requirements.
Delivers scalable security operations centers and IT services adaptable to client growth.
Investing in AI, cloud security, Microsoft Copilot integration, and threat intelligence technologies.
Does not develop VR/AR games or experiences.
No verified information on blockchain or cryptocurrency integration efforts.
Uses AI and machine learning for threat detection, security analytics, and incident prediction.
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Provides data analytics and security reporting tailored to operator needs.
No public information on patent holdings or applications.
Maintains competitive edge by adopting advanced cybersecurity AI tools and cloud technologies.
Invests steadily in R&D focused on cybersecurity innovation and IT service improvement.
Engages in partnerships with technology providers like Microsoft and industry bodies such as GLI.
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Focuses on AI-driven security, cloud-native service expansion, and integration of emerging Microsoft technologies.
Revenue models typically based on subscription, managed services fees, and consulting contracts.
As a service provider, fees are primarily fixed or usage-based rather than revenue share.
Setup and integration fees vary by client complexity and service scope.
Some client agreements may include minimum service usage commitments.
Offers tiered service packages varying by support level, scale, and features.
Provides discounts and incentivized pricing for long-term agreements and high-volume clients.
Pricing aligns with industry standards for enterprise managed security services.
Premium features and advanced consulting may incur additional fees.
Typical billing terms include monthly or quarterly invoicing based on service contracts.
Some contracts may include performance or outcome-based pricing elements.
Early termination fees and conditions vary per contractual agreement.
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Technical support and maintenance fees are typically included in service packages or charged separately for premium support.
Pricing may vary based on client location and regulatory environment.
Provider demonstrates flexibility in negotiating terms to meet client needs.
Contracts generally range from 1 to 3 years with options for renewal.
Offers exclusivity agreements on a case-by-case basis depending on client relationships.
Performance guarantees are tied to service levels and operational uptime.
Intellectual property rights for proprietary solutions are maintained by the provider with client licensing agreements.
Disputes are managed through formal escalation, mediation, and contractual dispute clauses.
Standard contracts include termination clauses with notice periods varying by agreement, commonly 30 to 90 days.
Includes non-compete and NDA provisions in contracts to protect confidential information.
Agreements cover liability limitations and indemnification protecting both parties.
Contracts typically include force majeure provisions covering extraordinary disruptions.
Provider ensures regulatory compliance obligations are detailed clearly in contractual agreements.
Provides SLAs guaranteeing system uptime, response times, and performance metrics.
Data retention and deletion policies are enforced upon contract termination per regulations.
Provider agreements may outline marketing and branding usage restrictions.
Promotional activities involving provider solutions generally require prior approval.
Contract amendments handled through mutual agreement and formal documentation.
Provides comprehensive technical support including 24/7 incident response and dedicated account management.
Offers 24/7 support via Security Operations Centers and IT service desks.
Support available through phone, email, ticketing systems, and online portals.
Commitment to rapid response times, often within minutes for critical incidents.
Assigns dedicated account managers and support teams for client relationship management.
Provides consulting services focused on cybersecurity strategy, compliance, and IT optimization.
Offers continuous training and certification programs for client staff.
Provides or facilitates certification for operators’ cybersecurity personnel.
Supplies marketing collateral related to security and compliance capabilities.
Assists clients with regulatory compliance strategies and licensing requirements.
Provides end-to-end support for implementation and integration projects.
Premium support services may require additional fees depending on service levels.
Established escalation procedures, dedicated client support teams, and transparent communication methods to resolve issues.
Defined escalation workflow within support framework for unresolved issues.
Offers on-site consultations and support as needed.
Typically offers uptime guarantees aligned with enterprise-grade SLAs (99.9% or higher).
Maintains a strong record of operational uptime and reliability.
Manages scheduled maintenance windows with client notifications to minimize disruptions.
Implements comprehensive disaster recovery and business continuity plans.
Employs redundant systems and data backups to ensure resilience.
Provides continuous performance monitoring with detailed reporting.
Has capacity planning and scaling strategies to manage high load periods.
Uses multi-layer security, endpoint protection, intrusion detection, encryption, and SOC monitoring.
Conducts regular security audits and pen tests aligned with regulatory requirements.
Maintains detailed incident response playbooks and rapid containment protocols.
Communicates proactively with clients during service events or disruptions.
May offer service credits depending on SLA terms.
Enforces strict data integrity policies through encryption, access control, and logging.
Holds industry-standard cybersecurity certifications and awards for service quality.
Regularly measures and reports on system uptime, threat detection rates, and response times.
A significant portion of revenue is reinvested into research and development of security technologies.
Employs over 100 certified IT and cybersecurity engineers and analysts.
Focus on AI security, cloud-native defense, and advanced threat intelligence.
Maintains dedicated security research and innovation teams.
Actively exploring AI advancements, cloud security automation, and integration with Microsoft Copilot technologies.
Uses client feedback, security incident data, and market trends to inform development priorities.
Product and service updates typically follow an agile cycle with frequent iterations based on client needs.
Collaborates with Microsoft, GLI, and other technology partners for technology innovation.
Uses rigorous testing, audits, vulnerability assessments, and compliance checks.
Prioritizes security feature enhancements based on threat landscape and client feedback.
Offers beta testing for new cybersecurity tools with select clients.
Implements strict IP protection, confidentiality agreements, and technical safeguards.
Employs Agile and Scrum methodologies for software development and service management.
Ensures compatibility with multi-platform IT environments common among gaming operators.
Designs management interfaces for usability, accessibility, and operational efficiency.
Exploring expansion into emerging regulated gaming markets globally.
Continuously pursues licenses to expand geographic service reach.
Plans to extend footprint in Asia-Pacific and additional North American jurisdictions.
Considering enhanced AI-driven analytics and cloud security verticals.
Open to strategic partnerships and acquisitions to broaden technology capabilities.
Competes through regulatory compliance, service quality, and technology innovation.
Steady investment in industry events, digital marketing, and client engagement.
Evaluating channels including digital platforms and technology alliances.
Focused on security aspects aligned with evolving operator and player data privacy expectations.
Positions as a consolidator of gaming cybersecurity expertise supporting industry stability.
No public information on proprietary hardware plans.
Maintains proactive regulatory strategy teams to meet and exceed new compliance requirements.
Continual investment in AI security tools and compliance expertise to maintain leadership.
Supports operator infrastructure with scalable mobile-compatible security solutions.
No direct live dealer product strategy; supports secure IT environments for operators.
Provides cybersecurity solutions adaptable to emerging esports and virtual sports operators.
No verified current integration of blockchain or cryptocurrency.
Developing AI-driven threat analytics and predictive security technologies.
Implements security frameworks supporting operators’ responsible gambling compliance.
Expanding into new regulated markets with tailored security offerings.
Supports secure integration of evolving payment methods within operator systems.
Enables secure, compliant IT infrastructure supporting omnichannel operator platforms.
Agile compliance teams and ongoing certifications address regulatory scrutiny.
Implements comprehensive data protection aligned with global privacy laws including GDPR.
Focuses on hiring certified cybersecurity professionals and retaining through ongoing development.
Enhances service offerings continuously based on stakeholder feedback.
Significant investments in cloud security, hybrid infrastructures, and 24/7 SOC cloud monitoring.
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Expanding AI-powered analytics and automation in security operations.
Improving APIs for better interoperability with operator platforms.
Rolling out advanced endpoint detection, behavioral analytics, and AI-driven threat response.
Enhancing cloud-native platform scalability to support growing gaming operator demands.
Adopting Microsoft Azure, AI frameworks, and agile development environments.
Enhancing secure content delivery and management solutions.
Integrating predictive threat analytics into managed security services.
Strengthening continuous security testing and vulnerability management.
Deploying advanced communication platforms for incident response coordination.
Enhancing secure content delivery and management solutions.
Investing in automated incident detection and response tools.
Focused on next-gen cybersecurity for cloud and AI-enabled gaming environments.
Modernizing legacy security infrastructures for better compliance and performance.