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Elbet is a game provider and software developer focusing on virtual sports, casino, and betting software solutions.
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What are the provider's most popular and successful games?
Elbet's popular games include virtual horse and dog racing, virtual football leagues, classic slots, instant win games, bingo, and table games like Texas Hold’em and video roulette, featuring extensive bonus systems.
When was the software provider established?
The company was established in 2002.
The company's official website
The official website is https://elbet.com.
How to contact the company
Headquarters located at Bul. Mihajla Pupina 165e, Belgrade 11070, Serbia; phone number +381 11 306 6578; contact emails are available through the official website.
Who are the founders and current owners?
Verified public information about founders and ownership structure is not disclosed.
In which country is the company headquartered?
Serbia.
What are the company's main offices and locations?
Primary offices in Belgrade, Serbia, with regional presence across Europe, Africa, and Asia.
What is the company's corporate structure and subsidiaries?
No publicly detailed information on subsidiaries or corporate structure.
Is the company publicly traded or privately held?
Privately held company.
What is the company's estimated valuation or market capitalization?
No publicly available valuation or market capitalization data.
Who are the key executives and management team?
Danko Vukovic (Managing Director), Patrick Onyinye Udu (Global Business Development Manager), among other leadership roles in sales and engineering.
What is the company's employee count and workforce size?
Approximately 21 employees including engineers, sales, and operations staff.
What is the company's annual revenue and financial performance?
Specific revenue figures are not publicly available.
What are the company's main business segments and revenue streams?
Revenue from virtual gaming software licensing, sports betting products, casino games, and hardware gaming terminals.
What percentage of revenue comes from different product lines?
Not publicly disclosed.
What are the company's growth rates over the past 5 years?
Significant growth with expanded operator partnerships (250+ globally) and entry into regulated online gaming markets.
What are the company's future expansion and growth plans?
Expansion into regulated European and African markets, continuous product portfolio enhancement.
What gambling software licenses does the provider hold?
Licensed by Malta Gaming Authority (MGA), Romania, Serbia, Estonia, UK, Spain, Denmark, Bulgaria, North Macedonia, Italy, and other regulatory bodies.
In which jurisdictions is the provider licensed to operate?
Licensed to operate in Malta, Romania, Serbia, Estonia, UK, Spain, Denmark, Bulgaria, North Macedonia, Italy, Latvia, Czech Republic, South Africa, Croatia, and more.
What regulatory bodies oversee the provider's operations?
MGA, Romanian National Gambling Office, Ministry of Finance Serbia, Estonian Tax and Customs Board, UK Gambling Commission, Danish Gambling Authority, Kansspelautoriteit (Netherlands), among others.
Are there any pending license applications or renewals?
No public data on pending licenses or renewals.
What compliance certifications does the provider maintain?
Holds certifications from various national gambling authorities; games tested and certified by independent testing labs.
Has the provider faced any regulatory sanctions or penalties?
No known regulatory sanctions or penalties.
What responsible gambling policies does the provider implement?
Implements responsible gambling measures aligned with licensing conditions for player protection.
How does the provider ensure player protection and fair gaming?
Ensures fairness through certified RNG testing and adherence to regulatory fair gaming standards.
What anti-money laundering (AML) procedures are in place?
Adheres to AML regulations as required by jurisdictions where licensed, with compliance procedures in place.
What know-your-customer (KYC) requirements does the provider support?
Supports operator KYC compliance through integration capabilities.
Are the provider's products certified by independent testing labs?
Games certified by licensed independent testing labs as per regulatory requirements.
What random number generator (RNG) certifications exist?
Holds RNG certifications to guarantee game fairness.
Does the provider comply with GDPR and data protection regulations?
Compliant with GDPR and data protection standards relevant to licensed jurisdictions.
What audit and compliance reporting does the provider provide?
Provides audit and compliance reporting aligned with operator and regulator requirements.
How often are the provider's systems and games audited?
Regular audits conducted, often annually, as mandated by regulatory bodies.
What is the provider's market share in the online gambling industry?
Growing niche market share in virtual sports and online casino sectors globally.
Who are the provider's main competitors?
Inspired Entertainment, Golden Race, Betradar, Kiron Interactive, and other virtual sports providers.
What are the provider's competitive advantages and differentiators?
Diverse virtual sports portfolio, UltraHD graphics, crypto support, easy API integration, long industry experience.
In which geographic markets does the provider have the strongest presence?
Strong presence in Europe, Africa, and parts of Asia.
What is the provider's reputation among operators and players?
Positive reputation for quality, innovation, and operator support with substantial client growth.
What industry awards and recognitions has the provider received?
Entertainment Arena Expo 2020 Excellence Award; multiple SBC and EGR Awards nominations.
How does the provider's pricing compare to competitors?
Pricing competitive with mid-tier industry providers, generally via revenue-share and license fees.
What are the provider's unique selling propositions?
Combined hardware/software solutions, wide virtual sports variety, crypto payment support, robust licensing.
What partnerships and strategic alliances does the provider have?
Partners with over 250 operators, four state lotteries, and platforms like Quantum Gaming.
How does the provider position itself in the market?
Positioned as innovative, reliable virtual sports and casino software provider with regulatory compliance focus.
What are the provider's strengths and weaknesses compared to competitors?
Strengths: product range, experience, operator base; Weaknesses: smaller brand recognition than largest market leaders.
What market trends is the provider capitalizing on?
Virtual sports growth, crypto adoption, regulated market expansion, high-quality immersive content.
How does the provider adapt to changing regulatory environments?
Proactively obtains multiple licenses and maintains compliance agility.
What is the provider's innovation track record?
Transitioned from land-based hardware/software to online virtual gaming with continuous feature innovation.
How quickly does the provider respond to market changes?
Agility shown by rapid online expansion and continual product updates.
How many operators use the provider's software?
Over 250 operators worldwide.
Who are the provider's major clients and partners?
Includes large operator networks and four state lotteries.
What types of operators does the provider typically serve?
Online casinos, sports betting operators, land-based casinos.
Does the provider work with tier-1, tier-2, or tier-3 operators?
Supports operators across all tiers, including regulated European markets.
What is the provider's client retention rate?
Not publicly disclosed; growth suggests solid retention.
How does the provider acquire new clients?
Direct sales, industry events, partnerships, business development strategies.
What is the provider's average contract length with operators?
Typically 1 to 3 years; specific terms not public.
Does the provider offer exclusive partnerships or deals?
Offers exclusivity selectively depending on operator and market.
What support does the provider offer to new operators?
Provides integration, onboarding, technical and sales support.
How does the provider handle client onboarding?
Tailored integration and operational training.
What training and education does the provider offer to clients?
Training programs for operators and staff.
Are there any notable client success stories or case studies?
Clients report increased revenues and player retention attributed to Elbet products.
How does the provider measure client satisfaction?
Client feedback and business reviews.
What client feedback mechanisms does the provider have?
Account management and support communication channels.
How does the provider resolve client disputes or issues?
Structured escalation and resolution pathways via account managers.
How many products are in the provider's portfolio?
Provides integration, onboarding, technical and sales support.
What types of games does the provider develop (slots, table games, live dealer)?
Virtual sports, slots, table games, raffle games, bingo, instant wins.
What is the provider's monthly or annual game release schedule?
Periodic updates; no fixed public schedule.
Does the provider create branded or licensed content?
Capable of branded and licensed content creation.
What themes and categories do the provider's games cover?
Sports, classic casino, instant win, culturally diverse themes.
Are the provider's products available in demo/free play mode?
Provides demo and free play modes.
What volatility levels do the provider's games offer?
Offers low to high volatility games.
What RTP (Return to Player) ranges do the provider's games have?
RTP generally between 92% and 97% depending on game.
Does the provider offer progressive jackpot games?
Features progressive jackpots in some titles.
What bonus features and mechanics do the provider's games include?
Free spins, bonus rounds, progressive jackpots, combination betting.
Are the provider's products optimized for mobile devices?
Fully optimized for mobile and desktop.
What languages are the provider's products available in?
Available in 14+ languages.
Does the provider offer games with different cultural adaptations?
Supports cultural localization.
What accessibility features do the provider's games include?
Implements standard accessibility features.
What technology stack does the provider use for development?
Uses modern stacks including HTML5.
Are the provider's games built on HTML5 or other technologies?
Built primarily in HTML5.
What APIs does the provider offer for integration?
Offers robust, scalable API integration.
How easy is it to integrate the provider's games with operator platforms?
Easy integration with unified API.
What technical documentation does the provider provide?
Comprehensive technical documentation.
Does the provider offer white-label or turnkey solutions?
Provides turnkey and white label solutions.
Can operators modify game settings, RTPs, or features?
Operators can modify game settings where permitted.
What reporting and analytics tools does the provider offer?
Provides analytics and reporting tools.
Does the provider support real-time gaming data and statistics?
Supports real-time data analytics.
What security measures are implemented in the provider's games?
Implements strong security protocols.
How does the provider handle updates and maintenance?
Regular updates and maintenance schedules.
What load testing and performance optimization does the provider conduct?
Performs load and performance testing.
Are the provider's games compatible with different wallet systems?
Compatible with multiple wallet systems.
What payment method integrations does the provider support?
Supports fiat and cryptocurrency payment integrations.
Does the provider offer a complete casino management system?
Offers casino management platform and tools.
What back-office tools and features are included in the platform?
Includes player management, CRM, and bonus management tools.
Does the provider offer sportsbook or betting solutions?
Provides virtual sports betting software.
What player management features does the platform include?
Player management and CRM functionality included.
Are there built-in bonus and promotion management tools?
Integrated promotion and bonus management systems.
What customer relationship management (CRM) features are available?
CRM tools for customer relations.
Does the platform include affiliate management systems?
Supports affiliate program management.
What marketing tools and campaigns does the platform support?
Marketing and campaign management features.
Are there built-in responsible gambling tools and controls?
Includes responsible gambling tools.
What reporting and business intelligence features are included?
Business intelligence and reporting features available.
Does the platform support multi-currency and multi-language operations?
Multi-currency and multi-language supported.
What payment processing and financial management tools are available?
Offers payment and financial management features.
Are there fraud detection and prevention systems built-in?
Fraud detection and prevention systems implemented.
What compliance and regulatory reporting tools does the platform offer?
Compliance and regulatory reporting tools included.
How scalable is the provider's platform architecture?
Employs scalable platform architecture.
What emerging technologies is the provider investing in?
Investing in blockchain, AI, and mobile technologies.
Does the provider develop virtual reality (VR) or augmented reality (AR) games?
No verified VR/AR development currently.
Is the provider exploring blockchain or cryptocurrency integration?
Supporting crypto payments; exploring blockchain solutions.
What artificial intelligence (AI) or machine learning features does the provider use?
Uses AI/ML for personalization and analytics.
What mobile-first or mobile-exclusive products does the provider have?
Focus on mobile-optimized but no exclusive mobile products publicized.
Is the provider developing games for new platforms or devices?
Actively develops for new platforms.
What data analytics and personalization capabilities does the provider offer?
Provides data-driven personalization features.
Does the provider have any patent applications or proprietary technologies?
No disclosed patents.
How does the provider stay ahead of technological trends?
Innovates in virtual sports and online gaming.
What research and development investments is the provider making?
Continuous R&D investment.
Does the provider collaborate with technology startups or universities?
No public collaborations documented.
What new game mechanics or features is the provider pioneering?
Innovates in bonus and betting mechanics.
How does the provider approach cross-platform gaming experiences?
Ensures smooth cross-device gaming.
What future technology roadmap does the provider have?
Plans include AI, expanded virtual sports, and new licenses.
What revenue models does the provider offer (revenue share, fixed fee, hybrid)?
Licensing, revenue share, and turnkey models.
What are the typical revenue share percentages charged by the provider?
Generally 30%-50% revenue share.
Are there setup fees or integration costs?
Industry-standard setup and integration fees apply.
What are the minimum volume or commitment requirements?
Contract-dependent minimum volume commitments.
Does the provider offer different pricing tiers or packages?
Pricing tiers available.
Are there discounts for long-term contracts or high-volume operators?
Discounts for long-term/high-volume clients.
How does the provider's pricing compare to industry standards?
Competitive vs. mid-tier providers.
Are there additional fees for premium features or services?
Additional fees for premium services may apply.
What are the payment terms and billing cycles?
Monthly/quarterly billing typical.
Does the provider offer performance-based pricing models?
Performance-based pricing available.
Are there penalties for early contract termination?
Standard contractual penalty clauses.
What costs are associated with adding new games or features?
Potential fees for new games/features additions.
Does the provider charge for technical support or maintenance?
Support fees according to SLA or bundled.
Are there geographical or market-specific pricing variations?
Pricing may vary by region.
How flexible is the provider in negotiating commercial terms?
Flexible contract negotiations.
What is the typical contract length with the provider?
1-3 years typical contract length.
What exclusivity arrangements does the provider offer?
Exclusive deals selectively offered.
Are there minimum performance or revenue guarantees?
Often include minimum revenue guarantees.
What intellectual property rights and licensing terms apply?
IP rights retained by Elbet; operators licensed.
How are disputes and conflicts resolved in contracts?
Resolved via negotiated agreements/arbitration.
What termination clauses and notice periods are required?
Notice periods typically 30-90 days.
Are there non-compete or non-disclosure agreements?
Standard NDA and non-compete clauses apply.
What liability and indemnification terms does the provider include?
Liability and indemnification terms standard.
How are force majeure events handled in contracts?
Force majeure provisions included.
What compliance and regulatory obligations are outlined in agreements?
Compliance obligations clearly defined.
Are there specific service level agreements (SLAs) for uptime and performance?
SLAs include uptime guarantees above 98%.
What happens to operator data and player information upon contract termination?
Data handled per regulations on contract end.
Are there restrictions on operator marketing or branding?
Marketing restrictions per contract and regulations.
What approval processes exist for operator promotional activities?
Operator promotions require approval.
How are contract modifications and amendments handled?
Amendments require mutual approval.
What technical support does the provider offer?
Comprehensive technical support available.
Are support services available 24/7 or during specific hours?
Support offered mostly during business hours; some clients may have 24/7.
What support channels are available (phone, email, chat, ticket system)?
Support via phone, email, chat, and tickets.
How quickly does the provider respond to technical issues?
Prompt issue response depending on severity.
What account management and relationship management services are provided?
Dedicated account management and client servicing teams.
Does the provider offer consulting or advisory services?
Consulting and advisory services available.
What training and education programs does the provider provide?
Training programs for clients and operators offered.
Are there certification programs for operator staff?
Certification programs may be available.
What marketing support and materials does the provider offer?
Provides marketing support materials.
Does the provider assist with regulatory compliance and licensing?
Assists with licensing and compliance.
What implementation and integration support is available?
Full implementation and integration support provided.
Are there additional costs for premium support services?
Premium support may entail extra fees.
How does the provider handle urgent or critical issues?
Structured escalation and resolution pathways via account managers.
What escalation procedures exist for unresolved problems?
Established escalation procedures exist.
Does the provider offer on-site support or visits?
On-site visits available as needed.
What uptime guarantees does the provider offer?
Guarantees uptime generally above 98%.
What is the provider's historical uptime and reliability record?
Historically stable and reliable.
How does the provider handle system maintenance and updates?
Scheduled maintenance with minimal disruption.
What disaster recovery and business continuity plans are in place?
Disaster recovery and business continuity plans in place.
Are there backup systems and redundancy measures?
Backup and redundancy systems implemented.
What performance monitoring and reporting does the provider provide?
Performance monitoring and reporting provided.
How does the provider handle traffic spikes and high-demand periods?
Infrastructure scaled for demand spikes.
What security measures protect against cyber attacks and data breaches?
Advanced cybersecurity protocols in place.
How often does the provider conduct security audits and penetration testing?
Regular security audits and pen-testing conducted.
What incident response procedures does the provider have?
Incident response protocols maintained.
How does the provider communicate service disruptions or issues to clients?
Communication protocols for disruptions established.
What compensation or credits are offered for service interruptions?
Compensation offered per contract terms.
How does the provider ensure data integrity and protection?
Strong data integrity and protection systems.
What certifications does the provider hold for security and quality standards?
Holds regulatory-required security and quality certifications.
How does the provider measure and report on system performance metrics?
Regular system performance measurement and reporting.
What percentage of revenue does the provider invest in R&D?
Significant portion of revenue invested in R&D.
How many developers and engineers does the provider employ?
Approximately 7 developers and engineers.
What are the provider's current research and development priorities?
Focus on virtual sports, online expansion, AI, and blockchain technologies.
Does the provider have dedicated innovation labs or teams?
Dedicated innovation and development teams exist.
What new technologies is the provider currently exploring?
Exploring blockchain, AI, and crypto integration.
How does the provider gather and incorporate market feedback into development?
Actively incorporates market and operator feedback.
What is the provider's typical product development cycle?
Agile development with iterative release cycles.
Does the provider collaborate with external developers or studios?
Some collaboration with external developers.
What quality assurance and testing processes does the provider use?
Comprehensive QA includes automated and manual testing.
How does the provider prioritize feature development and enhancements?
Prioritizes based on client demands and market trends.
What beta testing programs does the provider offer?
Beta testing for new games offered.
How does the provider protect its intellectual property and trade secrets?
IP protection and confidentiality practices enforced.
What development methodologies does the provider use (Agile, Scrum, etc.)?
Uses agile and scrum project management.
How does the provider ensure cross-platform compatibility in development?
Ensures cross-platform compatibility.
What user experience (UX) and user interface (UI) design principles guide development?
Focuses on player-friendly UX/UI design.
What new markets is the provider planning to enter?
Further regulated European and African markets targeted.
What regulatory licenses is the provider pursuing?
Pursuing additional licenses in EU and Africa.
Does the provider have plans for geographic expansion?
Plans geographic expansion into new territories.
What new product lines or verticals is the provider considering?
Exploring additional live betting and instant win products.
Are there plans for mergers, acquisitions, or strategic partnerships?
No public info on M&A, focusing M&A, focusing
How does the provider plan to compete with emerging competitors?
Focuses on product quality, innovation, and compliance to compete.
What investments is the provider making in sales and marketing?
Invests in sales and marketing teams targeting global operator markets.
What new distribution channels is the provider exploring?
Exploring new platform partnerships and aggregator channels.
How does the provider plan to adapt to changing player preferences?
Continuously adapts offerings to evolving player preferences.
What role does the provider see itself playing in industry consolidation?
Sees itself as a growth-oriented mid-tier provider contributing to sector consolidation.
Are there plans to develop proprietary hardware or infrastructure?
Continues to support proprietary hardware components alongside software.
How does the provider plan to address emerging regulatory challenges?
Maintains agile compliance strategy.
How does the provider plan to maintain its competitive edge?
Focuses on innovation, regional licensing, and client service.
How is the provider adapting to mobile-first gaming trends?
Strong emphasis on mobile-optimized content.
What is the provider's strategy for live dealer and live streaming games?
No verified current live dealer game development.
How is the provider addressing the growth of esports and virtual sports betting?
Expands virtual sports offerings to leverage growing interest.
What is the provider's approach to cryptocurrency and blockchain integration?
Supports crypto payments; exploring blockchain tech.
What personalization and AI-driven features is the provider developing?
Builds AI-driven personalization features.
How is the provider addressing responsible gambling and player protection trends?
Aligns with industry trends for responsible gambling and player protection.
What is the provider's strategy for emerging markets and demographics?
Targets growing African and Eastern European markets.
How is the provider adapting to changing payment method preferences?
Integrates various payment methods including crypto.
What is the provider's approach to omnichannel gaming experiences?
Supports multi-device seamless gaming.
How is the provider addressing increased regulatory scrutiny and compliance requirements?
Proactively adapts to evolving regulations.
What is the provider's strategy for data privacy and protection compliance?
Prioritizes GDPR and data protection compliance.
What is the provider's approach to talent acquisition and retention?
Focuses on attracting skilled developers and market specialists.
How is the provider addressing changing operator and player expectations?
Continuously upgrades product and support services.
What cloud computing and infrastructure investments is the provider making?
Invests in cloud infrastructure for scalability.
How is the provider improving game performance and loading times?
Engages in optimization for fast loading and stable gameplay.
What analytics and business intelligence capabilities is the provider developing?
Continues to develop advanced BI analytics.
How is the provider enhancing its API and integration capabilities?
Improves API integration for operator ease.
What security enhancements and measures is the provider implementing?
Enhances cybersecurity measures regularly.
How is the provider improving its platform scalability and flexibility?
Invests in scalable and flexible platform architecture.
What new development tools and frameworks is the provider adopting?
Adopts modern development tools and frameworks.
How is the provider enhancing its content management and delivery systems?
Enhances CMS and delivery pipelines.
What machine learning and predictive analytics features is the provider adding?
Incorporates ML for prediction and personalization.
How is the provider improving its testing and quality assurance processes?
Continually improves QA processes.
What new communication and collaboration tools is the provider implementing?
Implements updated communication tools.
How is the provider enhancing its monitoring and alerting systems?
Enhances CMS and delivery pipelines.
What automation and efficiency improvements is the provider pursuing?
Pursues process automation for efficiency.
How is the provider preparing for next-generation gaming technologies?
Preparing next-gen virtual and online gaming technologies.
What legacy system modernization efforts is the provider undertaking?
Undertakes legacy system upgrades and modernization.