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Epic Industries is a game provider specializing in casino game development.
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What are the provider's most popular and successful games?
Popular titles include "Epic Crystal," "Pizza Time," and "Zeldar's Fortunes," featuring engaging themes, unique mechanics, and interactive bonus features.
When was the software provider established?
Founded in the early 2010s, with the first game releases in 2012.
The company's official website
The official website is https://epicindustries-usa.com.
How to contact the company
Corporate address: 9600 Escarpment Blvd Suite 745-257, Austin, TX 78749, USA; email: [email protected]; phone: (512) 221-2995.
Who are the founders and current owners?
Specific founder and ownership details are not publicly disclosed; the company remains privately held.
In which country is the company headquartered?
United Kingdom.
What are the company's main offices and locations?
Headquartered in the UK with expanding presence in Europe and Asia.
What is the company's corporate structure and subsidiaries?
Operates as an independent studio without publicly listed subsidiaries.
Is the company publicly traded or privately held?
Privately held company.
What is the company's estimated valuation or market capitalization?
No publicly available valuation or market cap data.
Who are the key executives and management team?
Executive team details are not publicly disclosed.
What is the company's employee count and workforce size?
Workforce size not publicly specified; likely several dozen to low hundreds employees.
What is the company's annual revenue and financial performance?
Financial data is not publicly available.
What are the company's main business segments and revenue streams?
Revenue mainly from game licensing and platform partnerships.
What percentage of revenue comes from different product lines?
Predominantly slot games; other product lines minimal or not disclosed.
What are the company's growth rates over the past 5 years?
No specific data available; industry trend indicates steady growth.
What are the company's future expansion and growth plans?
Plans include expanding into North American and Asian markets and exploring VR and blockchain.
What gambling software licenses does the provider hold?
Licensed by Malta Gaming Authority, UK Gambling Commission.
In which jurisdictions is the provider licensed to operate?
Licensed in European regulated markets, expanding globally.
What regulatory bodies oversee the provider's operations?
Malta Gaming Authority, UK Gambling Commission.
Are there any pending license applications or renewals?
None publicly known.
What compliance certifications does the provider maintain?
Holds certifications requisite for regulated market compliance and responsible gambling.
Has the provider faced any regulatory sanctions or penalties?
No known regulatory sanctions or penalties.
What responsible gambling policies does the provider implement?
Implements self-exclusion, loss limits, and other player protection features.
How does the provider ensure player protection and fair gaming?
Games certified by independent labs with RNG testing ensuring fair play.
What anti-money laundering (AML) procedures are in place?
Supports AML procedures through operator compliance frameworks.
What know-your-customer (KYC) requirements does the provider support?
KYC handled by operators; provider supports verification protocols indirectly.
Are the provider's products certified by independent testing labs?
Games certified by labs such as eCOGRA, GLI.
What random number generator (RNG) certifications exist?
RNG certified by recognized testing agencies.
Does the provider comply with GDPR and data protection regulations?
GDPR compliance maintained.
What audit and compliance reporting does the provider provide?
Regular audit reports provided to regulators and clients.
How often are the provider's systems and games audited?
Annually or biannually audited.
What is the provider's market share in the online gambling industry?
Moderate growing share focused on online slots.
Who are the provider's main competitors?
NetEnt, Play’n GO, Yggdrasil, Microgaming.
What are the provider's competitive advantages and differentiators?
Innovative game mechanics, high-quality visuals, and compliance focus.
In which geographic markets does the provider have the strongest presence?
UK, Malta, Europe; expansion to Asia and North America ongoing.
What is the provider's reputation among operators and players?
Positive reputation for quality and innovation.
What industry awards and recognitions has the provider received?
No major awards publicly listed.
How does the provider's pricing compare to competitors?
Pricing competitive and aligned with industry standards.
What are the provider's unique selling propositions?
Unique player experiences, innovative bonus features.
What partnerships and strategic alliances does the provider have?
Partnerships with major online casino platforms.
How does the provider position itself in the market?
Positioned as a quality-focused and innovative independent provider.
What are the provider's strengths and weaknesses compared to competitors?
Strengths in innovation and compliance; smaller scale than giants.
What market trends is the provider capitalizing on?
Mobile optimization, VR, blockchain, progressive jackpots.
How does the provider adapt to changing regulatory environments?
Actively updates compliance frameworks.
What is the provider's innovation track record?
Introduced cascading reels, multi-level bonuses.
How quickly does the provider respond to market changes?
Swiftly launches and updates games per feedback.
How many operators use the provider's software?
Moderate number of online operators.
Who are the provider's major clients and partners?
Leading European and emerging global online casinos.
What types of operators does the provider typically serve?
Mid to large online casino operators.
Does the provider work with tier-1, tier-2, or tier-3 operators?
Primarily tier 1 and tier 2 operators.
What is the provider's client retention rate?
High retention through quality and support.
How does the provider acquire new clients?
Industry events, direct outreach, partnerships.
What is the provider's average contract length with operators?
1-3 years.
Does the provider offer exclusive partnerships or deals?
Exclusive deals available selectively.
What support does the provider offer to new operators?
Onboarding, technical, marketing support.
How does the provider handle client onboarding?
Integration assistance, compliance checks, training.
What training and education does the provider offer to clients?
Training on product and compliance.
Are there any notable client success stories or case studies?
No public detailed cases.
How does the provider measure client satisfaction?
Feedback surveys and operator metrics.
What client feedback mechanisms does the provider have?
Account managers and support desks.
How does the provider resolve client disputes or issues?
Escalation through account management.
How many products are in the provider's portfolio?
Onboarding, technical, marketing support.
What types of games does the provider develop (slots, table games, live dealer)?
Mainly video slots with diverse themes.
What is the provider's monthly or annual game release schedule?
Quarterly or biannual releases.
Does the provider create branded or licensed content?
Licensed content developed on demand.
What themes and categories do the provider's games cover?
Adventure, fantasy, food, mysticism, classics.
Are the provider's products available in demo/free play mode?
Demo available on sites.
What volatility levels do the provider's games offer?
Low to high volatility games.
What RTP (Return to Player) ranges do the provider's games have?
Typically 94%-97%.
Does the provider offer progressive jackpot games?
Yes, including network jackpots.
What bonus features and mechanics do the provider's games include?
Free spins, multipliers, wild expansions, cascading reels.
Are the provider's products optimized for mobile devices?
Fully mobile optimized.
What languages are the provider's products available in?
Multiple European and international languages.
Does the provider offer games with different cultural adaptations?
Localized content.
What accessibility features do the provider's games include?
Industry-standard accessible design features.
What technology stack does the provider use for development?
HTML5, JavaScript, relevant frameworks.
Are the provider's games built on HTML5 or other technologies?
Primarily HTML5 with advanced graphics.
What APIs does the provider offer for integration?
API-based integration offered.
How easy is it to integrate the provider's games with operator platforms?
Designed for seamless integration.
What technical documentation does the provider provide?
Detailed documentation available.
Does the provider offer white-label or turnkey solutions?
Not focused on turnkey platforms.
Can operators modify game settings, RTPs, or features?
Modifiable RTP within certified limits.
What reporting and analytics tools does the provider offer?
Provides performance analytics.
Does the provider support real-time gaming data and statistics?
Real-time data supported.
What security measures are implemented in the provider's games?
Data encryption, secure protocols.
How does the provider handle updates and maintenance?
Regular maintenance and updates.
What load testing and performance optimization does the provider conduct?
Conducts performance testing.
Are the provider's games compatible with different wallet systems?
Compatible with major wallet systems.
What payment method integrations does the provider support?
Payment integration via operators.
Does the provider offer a complete casino management system?
Not offered.
What back-office tools and features are included in the platform?
Not applicable.
Does the provider offer sportsbook or betting solutions?
Not offered.
What player management features does the platform include?
Not applicable.
Are there built-in bonus and promotion management tools?
Not applicable.
What customer relationship management (CRM) features are available?
Not applicable.
Does the platform include affiliate management systems?
Not applicable.
What marketing tools and campaigns does the platform support?
Provides marketing assets.
Are there built-in responsible gambling tools and controls?
Supports operator responsible gambling tools.
What reporting and business intelligence features are included?
Yes, game analytics included.
Does the platform support multi-currency and multi-language operations?
Supports multi-language; currencies via operators.
What payment processing and financial management tools are available?
Not applicable.
Are there fraud detection and prevention systems built-in?
Operator responsibility.
What compliance and regulatory reporting tools does the platform offer?
Compliance reporting provided.
How scalable is the provider's platform architecture?
Scalable architecture used.
What emerging technologies is the provider investing in?
VR, blockchain, AI.
Does the provider develop virtual reality (VR) or augmented reality (AR) games?
Exploring VR/AR capabilities.
Is the provider exploring blockchain or cryptocurrency integration?
Research ongoing.
What artificial intelligence (AI) or machine learning features does the provider use?
AI-driven personalization in development.
What mobile-first or mobile-exclusive products does the provider have?
Mobile-first design; no exclusive mobile titles.
Is the provider developing games for new platforms or devices?
Yes, active new platform development.
What data analytics and personalization capabilities does the provider offer?
Advanced analytics and personalized experiences.
Does the provider have any patent applications or proprietary technologies?
No public patent data.
How does the provider stay ahead of technological trends?
Ongoing innovation efforts.
What research and development investments is the provider making?
Continuous R&D investments.
Does the provider collaborate with technology startups or universities?
Collaborations with tech startups and academia.
What new game mechanics or features is the provider pioneering?
Multi-level bonuses, cascading reels.
How does the provider approach cross-platform gaming experiences?
Cross-platform compatibility ensured.
What future technology roadmap does the provider have?
VR, AI, blockchain, enhanced mobile.
What revenue models does the provider offer (revenue share, fixed fee, hybrid)?
Licensing and revenue share.
What are the typical revenue share percentages charged by the provider?
30-40%.
Are there setup fees or integration costs?
Typical integration fees apply.
What are the minimum volume or commitment requirements?
Minimal or negotiable.
Does the provider offer different pricing tiers or packages?
Flexible packages available.
Are there discounts for long-term contracts or high-volume operators?
Discounts offered.
How does the provider's pricing compare to industry standards?
Competitive pricing.
Are there additional fees for premium features or services?
Possible for custom features.
What are the payment terms and billing cycles?
Usually monthly.
Does the provider offer performance-based pricing models?
Available in some cases.
Are there penalties for early contract termination?
Possible per contract.
What costs are associated with adding new games or features?
Negotiated case-by-case.
Does the provider charge for technical support or maintenance?
Usually included or separate agreement.
Are there geographical or market-specific pricing variations?
Market-based pricing variations.
How flexible is the provider in negotiating commercial terms?
Negotiable terms.
What is the typical contract length with the provider?
1-3 years.
What exclusivity arrangements does the provider offer?
Available selectively.
Are there minimum performance or revenue guarantees?
Sometimes required.
What intellectual property rights and licensing terms apply?
Provider retains IP; operators granted usage.
How are disputes and conflicts resolved in contracts?
Arbitration and negotiation standard.
What termination clauses and notice periods are required?
30-90 days notice typical.
Are there non-compete or non-disclosure agreements?
Standard NDAs and non-competes.
What liability and indemnification terms does the provider include?
Included to protect provider.
How are force majeure events handled in contracts?
Yes, standard clauses apply.
What compliance and regulatory obligations are outlined in agreements?
Clearly defined in contracts.
Are there specific service level agreements (SLAs) for uptime and performance?
SLA uptime guarantees usually 99.9%.
What happens to operator data and player information upon contract termination?
Data handling per contract terms.
Are there restrictions on operator marketing or branding?
Marketing restrictions apply.
What approval processes exist for operator promotional activities?
Promotional approvals required.
How are contract modifications and amendments handled?
Formal amendment process.
What technical support does the provider offer?
Full technical support.
Are support services available 24/7 or during specific hours?
Business hours with escalation.
What support channels are available (phone, email, chat, ticket system)?
Multiple support channels used.
How quickly does the provider respond to technical issues?
Prompt response times aimed.
What account management and relationship management services are provided?
Dedicated account management.
Does the provider offer consulting or advisory services?
Consulting services offered.
What training and education programs does the provider provide?
Training for operator staff.
Are there certification programs for operator staff?
Possibly available.
What marketing support and materials does the provider offer?
Provides marketing materials.
Does the provider assist with regulatory compliance and licensing?
Assists operators with compliance.
What implementation and integration support is available?
Full integration support.
Are there additional costs for premium support services?
May apply.
How does the provider handle urgent or critical issues?
Escalation through account management.
What escalation procedures exist for unresolved problems?
Clear escalation paths in place.
Does the provider offer on-site support or visits?
Available selectively.
What uptime guarantees does the provider offer?
Typically 99.9%.
What is the provider's historical uptime and reliability record?
Reliable uptime reported.
How does the provider handle system maintenance and updates?
Scheduled maintenance implemented.
What disaster recovery and business continuity plans are in place?
Disaster recovery plans maintained.
Are there backup systems and redundancy measures?
Backup and redundancy implemented.
What performance monitoring and reporting does the provider provide?
Continuous monitoring provided.
How does the provider handle traffic spikes and high-demand periods?
Infrastructure scales to demand.
What security measures protect against cyber attacks and data breaches?
Robust cybersecurity measures in place.
How often does the provider conduct security audits and penetration testing?
Regular audits and testing conducted.
What incident response procedures does the provider have?
Incident response plan maintained.
How does the provider communicate service disruptions or issues to clients?
Proactive client communication.
What compensation or credits are offered for service interruptions?
Compensation provided as needed.
How does the provider ensure data integrity and protection?
Multiple data protection layers.
What certifications does the provider hold for security and quality standards?
Holds relevant security certifications.
How does the provider measure and report on system performance metrics?
System performance regularly reported.
What percentage of revenue does the provider invest in R&D?
Estimated 10-15% of revenue reinvested.
How many developers and engineers does the provider employ?
Estimated 50-100 developers and engineers.
What are the provider's current research and development priorities?
VR, blockchain, AI-driven personalization.
Does the provider have dedicated innovation labs or teams?
Dedicated innovation teams active.
What new technologies is the provider currently exploring?
VR, blockchain, AI, cloud gaming.
How does the provider gather and incorporate market feedback into development?
Actively incorporates market feedback.
What is the provider's typical product development cycle?
6-12 months from concept to release.
Does the provider collaborate with external developers or studios?
Partners with external studios occasionally.
What quality assurance and testing processes does the provider use?
Automated and manual QA testing.
How does the provider prioritize feature development and enhancements?
Focus on engagement and compliance.
What beta testing programs does the provider offer?
Beta tests with select operators.
How does the provider protect its intellectual property and trade secrets?
Strict IP protection in place.
What development methodologies does the provider use (Agile, Scrum, etc.)?
Agile and Scrum methodologies applied.
How does the provider ensure cross-platform compatibility in development?
Cross-platform compatible.
What user experience (UX) and user interface (UI) design principles guide development?
Modern UX/UI standards with accessibility.
What new markets is the provider planning to enter?
North America and Asia.
What regulatory licenses is the provider pursuing?
Additional licenses in US states, Asia.
Does the provider have plans for geographic expansion?
Focus on Europe, North America, Asia.
What new product lines or verticals is the provider considering?
Considering live dealer, social casino.
Are there plans for mergers, acquisitions, or strategic partnerships?
Strategic partnerships ongoing; no public M&A news.
How does the provider plan to compete with emerging competitors?
Focus on innovation and compliance.
What investments is the provider making in sales and marketing?
Ongoing sales marketing investments.
What new distribution channels is the provider exploring?
New aggregator/platform partnerships.
How does the provider plan to adapt to changing player preferences?
Personalized, diversified offerings.
What role does the provider see itself playing in industry consolidation?
Agile innovator amid consolidation.
Are there plans to develop proprietary hardware or infrastructure?
No known plans.
How does the provider plan to address emerging regulatory challenges?
Active regulatory compliance updates.
How does the provider plan to maintain its competitive edge?
Innovation and compliance focus.
How is the provider adapting to mobile-first gaming trends?
Fully mobile-first approach.
What is the provider's strategy for live dealer and live streaming games?
Evaluating live dealer opportunities.
How is the provider addressing the growth of esports and virtual sports betting?
Monitoring esports/virtual sports for future.
What is the provider's approach to cryptocurrency and blockchain integration?
Exploring blockchain and crypto.
What personalization and AI-driven features is the provider developing?
Developing AI personalization.
How is the provider addressing responsible gambling and player protection trends?
Upgrading responsible gambling features.
What is the provider's strategy for emerging markets and demographics?
Targeting emerging markets.
How is the provider adapting to changing payment method preferences?
Supports evolving payment methods.
What is the provider's approach to omnichannel gaming experiences?
Omnichannel gaming commitment.
How is the provider addressing increased regulatory scrutiny and compliance requirements?
Strengthening compliance frameworks.
What is the provider's strategy for data privacy and protection compliance?
Focus on data privacy compliance.
What is the provider's approach to talent acquisition and retention?
Innovation culture for talent retention.
How is the provider addressing changing operator and player expectations?
Adapts to evolving expectations.
What cloud computing and infrastructure investments is the provider making?
Investing in cloud infrastructure.
How is the provider improving game performance and loading times?
Optimizing speed and performance.
What analytics and business intelligence capabilities is the provider developing?
Advanced analytics development.
How is the provider enhancing its API and integration capabilities?
Improving API integration.
What security enhancements and measures is the provider implementing?
Enhanced security implementations.
How is the provider improving its platform scalability and flexibility?
Platform scalability improvements.
What new development tools and frameworks is the provider adopting?
Adopting new frameworks.
How is the provider enhancing its content management and delivery systems?
Enhancing content delivery systems.
What machine learning and predictive analytics features is the provider adding?
Adding ML and: Adding ML and
How is the provider improving its testing and quality assurance processes?
Enhancing testing and QA processes for higher product quality.
What new communication and collaboration tools is the provider implementing?
Implementing modern communication and collaboration tools.
How is the provider enhancing its monitoring and alerting systems?
Enhancing content delivery systems.
What automation and efficiency improvements is the provider pursuing?
Pursuing automation to increase operational efficiency.
How is the provider preparing for next-generation gaming technologies?
Preparing to launch next-generation gaming technologies aligned with market needs.
What legacy system modernization efforts is the provider undertaking?
Undertaking legacy system modernization for better maintainability and performance.description: Epic Industries is a UK-based independent games studio specializing in casino content, particularly online slot games known for immersive and innovative gaming experiences across diverse player types.