Company category
Game provider and software developer focusing on online casino slot games.
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What are the provider's most popular and successful games?
Notable games include It’s a Joker, Dark Mystic, Red Lion, Mr. Luck, Planet Rocks, RollZone, Gummy Bears, and Pharaoh's Temple.
When was the software provider established?
Founded in 2017, with the brand established in Bulgaria in 2016.
The company's official website
The official website is https://felixgaming.com/.
How to contact the company
Specific contact details are not publicly detailed, but general contact can be made via the official website. Some providers use email/contact forms and industry intermediaries for business communications. Operator support channels include emails and live chat.
Who are the founders and current owners?
Founded by industry veterans possessing over 20 years of experience in land-based casinos. The exact owner structure is private.
In which country is the company headquartered?
Bulgaria.
What are the company's main offices and locations?
Main offices are located in Sofia, Bulgaria, with an additional office in Malta.
What is the company's corporate structure and subsidiaries?
The company appears as an independent entity with no publicly known subsidiaries or affiliated companies.
Is the company publicly traded or privately held?
Privately held company.
What is the company's estimated valuation or market capitalization?
Specific valuation or market capitalization data is not publicly available.
Who are the key executives and management team?
CEO is Bilyan Balinov. Additional leadership details are limited publicly.
What is the company's employee count and workforce size?
Approximately 15 employees, including designers, mathematicians, and programmers.
What is the company's annual revenue and financial performance?
Financial figures are not publicly disclosed.
What are the company's main business segments and revenue streams?
Revenue primarily derives from licensing and supplying slot games to online casino platforms.
What percentage of revenue comes from different product lines?
Revenue is mainly from slot game provision; no diversified product lines reported.
What are the company's growth rates over the past 5 years?
The company has shown steady growth since 2017, expanding game portfolio from 10+ to around 40-50 titles.
What are the company's future expansion and growth plans?
Plans include obtaining Malta Gaming Authority license, expanding game portfolio, and increasing market presence globally.
What gambling software licenses does the provider hold?
Holds a Curacao Gaming License; also holds a Bulgarian Supplier License; MGA license expected soon.
In which jurisdictions is the provider licensed to operate?
Licensed to operate in Curacao jurisdiction and Bulgaria; expanding to MGA jurisdiction.
What regulatory bodies oversee the provider's operations?
Curacao Gaming Control Board, Bulgarian Gambling Authority, and Malta Gaming Authority (pending).
Are there any pending license applications or renewals?
MGA license application is in process.
What compliance certifications does the provider maintain?
Complies with required gaming regulations in licensed jurisdictions; specific certifications not publicly detailed.
Has the provider faced any regulatory sanctions or penalties?
No public record of regulatory sanctions or penalties.
What responsible gambling policies does the provider implement?
Implements industry-standard responsible gambling features and player protection measures.
How does the provider ensure player protection and fair gaming?
Uses proprietary math models and independent testing labs to ensure fair gaming and player protection.
What anti-money laundering (AML) procedures are in place?
Adheres to AML procedures as per licensing requirements, working with operators on compliance.
What know-your-customer (KYC) requirements does the provider support?
Supports KYC compliance through integration with operator verification processes.
Are the provider's products certified by independent testing labs?
Games undergo certification and testing by recognized independent labs, standard industry practice.
What random number generator (RNG) certifications exist?
Uses RNG certified by independent testing agencies.
Does the provider comply with GDPR and data protection regulations?
Complies with GDPR and other data protection regulations in relevant jurisdictions.
What audit and compliance reporting does the provider provide?
Provides audit and compliance reporting as required by regulatory bodies and operator contracts.
How often are the provider's systems and games audited?
Regular audits aligned with regulatory and operator requirements, typically annually or per release cycle.
What is the provider's market share in the online gambling industry?
Niche player with growing market share focused on slot games, increasingly recognized among small to mid-sized operators.
Who are the provider's main competitors?
Competitors include small to mid-tier slot game providers such as GammaStack, Playson, Habanero, and ELK Studios.
What are the provider's competitive advantages and differentiators?
Proprietary math models, unique game design, real-life casino experience, and player feedback integration.
In which geographic markets does the provider have the strongest presence?
Strong presence in European markets (Bulgaria, Malta), expanding presence globally including crypto-friendly regions.
What is the provider's reputation among operators and players?
Generally positive reputation for innovative game design, fairness, and engaging player experience.
What industry awards and recognitions has the provider received?
No major industry awards publicly disclosed.
How does the provider's pricing compare to competitors?
Pricing follows industry norms with competitive revenue share models; exact fee structures undisclosed.
What are the provider's unique selling propositions?
Combination of land-based casino experience, exclusive math models, unique themes, and cryptocurrency gameplay support.
What partnerships and strategic alliances does the provider have?
Partnership with Softswiss platform, REEVO content aggregator, and GammaStack API integration.
How does the provider position itself in the market?
Positioned as an innovative niche slot provider focused on quality over quantity in game releases.
What are the provider's strengths and weaknesses compared to competitors?
Strengths include proprietary math models and unique game themes; weaknesses include smaller portfolio and brand recognition compared to giants.
What market trends is the provider capitalizing on?
Capitalizes on mobile-first gaming, cryptocurrency compatibility, and player-centric game design.
How does the provider adapt to changing regulatory environments?
Proactively pursuing multiple licenses and adapting products to comply with jurisdictional requirements.
What is the provider's innovation track record?
Developed unique features like customized payout patterns and theme-based immersive slots (e.g., RollZone).
How quickly does the provider respond to market changes?
Takes measured approach focusing on high quality and unique games rather than rapid portfolio expansion.
How many operators use the provider's software?
Games integrated by several dozen operators globally, including platforms like SlotsMillion and Softswiss casinos.
Who are the provider's major clients and partners?
Key partners include Softswiss casino network, SlotsMillion, REEVO, and GammaStack.
What types of operators does the provider typically serve?
Small to mid-sized online casino operators, including crypto-friendly platforms.
Does the provider work with tier-1, tier-2, or tier-3 operators?
Mainly collaborates with tier 2 and tier 3 operators; growing presence with larger operators through partnerships.
What is the provider's client retention rate?
High retention due to quality games and effective support, but specific statistics unavailable.
How does the provider acquire new clients?
Via industry partnerships, platform integrations, direct sales, and participation in iGaming events.
What is the provider's average contract length with operators?
Typical contracts range from 1 to 3 years with renewal options.
Does the provider offer exclusive partnerships or deals?
May offer exclusive deals selectively, particularly on new or regional game releases.
What support does the provider offer to new operators?
Provides integration support, technical assistance, and client onboarding services.
How does the provider handle client onboarding?
Structured onboarding includes API integration assistance, game customization, and compliance consulting.
What training and education does the provider offer to clients?
Offers training and educational resources on game features and platform usage.
Are there any notable client success stories or case studies?
Known for player engagement success with titles like It’s a Joker and Book of Anunnaki (with a €1 million payout).
How does the provider measure client satisfaction?
Collects client and player feedback actively; uses analytics to monitor satisfaction.
What client feedback mechanisms does the provider have?
Feedback via direct communication, surveys, and platform analytics.
How does the provider resolve client disputes or issues?
Has established protocols for timely dispute resolution and technical issue management.
How many products are in the provider's portfolio?
Provides integration support, technical assistance, and client onboarding services.
What types of games does the provider develop (slots, table games, live dealer)?
Primarily video slots with varied themes including fruit, Ancient Egypt, mythology, and fantasy.
What is the provider's monthly or annual game release schedule?
Releases several games per year, focusing on quality and innovation over quantity.
Does the provider create branded or licensed content?
Capable of developing branded and licensed content customized to operators' needs.
What themes and categories do the provider's games cover?
Themes include traditional fruit slots, ancient civilizations, fantasy, mythology, and cultural motifs.
Are the provider's products available in demo/free play mode?
Offers demo versions for free play on most titles for operator testing and player familiarization.
What volatility levels do the provider's games offer?
Games range from low to high volatility to cater to different player risk preferences.
What RTP (Return to Player) ranges do the provider's games have?
RTP ranges typically from 94% to 97%, depending on the game.
Does the provider offer progressive jackpot games?
Includes progressive jackpot games with network capabilities in selected titles.
What bonus features and mechanics do the provider's games include?
Implements free spins, multipliers, bonus rounds, and promotion tools.
Are the provider's products optimized for mobile devices?
Fully optimized for mobile play using HTML5 technology ensuring smooth cross-device experience.
What languages are the provider's products available in?
Supports multiple languages typical for international markets, specifics vary by operator.
Does the provider offer games with different cultural adaptations?
Provides cultural and thematic localization for diverse player demographics.
What accessibility features do the provider's games include?
Adheres to accessibility best practices, though specific features undisclosed.
What technology stack does the provider use for development?
Uses HTML5, JavaScript, and proprietary math modeling software.
Are the provider's games built on HTML5 or other technologies?
All games developed in HTML5 for broad compatibility.
What APIs does the provider offer for integration?
Offers unified API integration for seamless deployment by operators.
How easy is it to integrate the provider's games with operator platforms?
Integration designed to be straightforward via API, facilitating quick deployment.
What technical documentation does the provider provide?
Provides comprehensive technical documentation for integration and maintenance.
Does the provider offer white-label or turnkey solutions?
May offer turnkey solutions through partnerships; core focus remains game provision.
Can operators modify game settings, RTPs, or features?
Operators can modify some game parameters including RTP within regulatory constraints.
What reporting and analytics tools does the provider offer?
Provides operators with reporting dashboards and analytics for player behavior and game performance.
Does the provider support real-time gaming data and statistics?
Supports real-time data and statistics for monitoring gameplay and revenues.
What security measures are implemented in the provider's games?
Implements encryption, secure coding standards, and anti-fraud mechanisms.
How does the provider handle updates and maintenance?
Regular updates and maintenance schedules to ensure game stability and compliance.
What load testing and performance optimization does the provider conduct?
Conducts performance testing to optimize load times and stability, especially on mobile platforms.
Are the provider's games compatible with different wallet systems?
Compatible with multiple wallet systems used by operators.
What payment method integrations does the provider support?
Integration with operator payment systems standard; no direct payment handling.
Does the provider offer a complete casino management system?
Does not publicly offer a full casino management system; focuses on game content provision.
What back-office tools and features are included in the platform?
Provides some back office tools related to game analytics and reporting.
Does the provider offer sportsbook or betting solutions?
Does not offer sportsbook or betting solutions, focused on casino games.
What player management features does the platform include?
Player management handled by operators; Felix provides game integration support.
Are there built-in bonus and promotion management tools?
Games include built-in bonus features, but promotion management is operator controlled.
What customer relationship management (CRM) features are available?
CRM features are provided by operators; not core offering from Felix.
Does the platform include affiliate management systems?
Affiliate management is outside Felix’s scope, handled by operators.
What marketing tools and campaigns does the platform support?
Provides marketing materials and promotional support for operators.
Are there built-in responsible gambling tools and controls?
Supports responsible gaming tools compliance via game design and operator integration.
What reporting and business intelligence features are included?
Provides business intelligence features through analytics dashboards.
Does the platform support multi-currency and multi-language operations?
Supports multi-currency and multi-language through operator platforms.
What payment processing and financial management tools are available?
Payment processing managed by operators, not provider.
Are there fraud detection and prevention systems built-in?
Implements fraud detection within games and integration layers.
What compliance and regulatory reporting tools does the platform offer?
Offers tools to assist operators with regulatory reporting needs.
How scalable is the provider's platform architecture?
Platform built for scalable deployment through API-based integration.
What emerging technologies is the provider investing in?
Invests in mobile technologies, crypto compatibility, and unique gameplay features.
Does the provider develop virtual reality (VR) or augmented reality (AR) games?
No current VR/AR game development publicly reported.
Is the provider exploring blockchain or cryptocurrency integration?
Supports cryptocurrencies in gameplay; blockchain usage exploration stage.
What artificial intelligence (AI) or machine learning features does the provider use?
Limited public information on AI or machine learning adoption.
What mobile-first or mobile-exclusive products does the provider have?
Focus on mobile-friendly games, no exclusive mobile-only titles reported.
Is the provider developing games for new platforms or devices?
Developing games with focus on cross-platform compatibility including desktop and mobile.
What data analytics and personalization capabilities does the provider offer?
Provides analytics tools to operators; personalization features operator-driven.
Does the provider have any patent applications or proprietary technologies?
No public data on patents or proprietary technology filings.
How does the provider stay ahead of technological trends?
Active in adopting HTML5 standards and crypto-compatible gaming to remain competitive.
What research and development investments is the provider making?
Committed to R&D in game design and integration technologies.
Does the provider collaborate with technology startups or universities?
No public collaborations reported with tech startups or universities.
What new game mechanics or features is the provider pioneering?
Innovates with exclusive payout models and bonus mechanics unique to their games.
How does the provider approach cross-platform gaming experiences?
Strong cross-platform focus for uniform gameplay experience on multiple devices.
What future technology roadmap does the provider have?
Plans to expand game portfolio, obtain new licenses, and enhance crypto gameplay capabilities.
What revenue models does the provider offer (revenue share, fixed fee, hybrid)?
Primarily revenue-sharing and licensing fee models with operators.
What are the typical revenue share percentages charged by the provider?
Industry-standard revenue share generally around 30%-40%, specifics undisclosed.
Are there setup fees or integration costs?
Setup fees vary by deal; integration typically streamlined via API.
What are the minimum volume or commitment requirements?
Minimum volume commitments depend on operator negotiations.
Does the provider offer different pricing tiers or packages?
Offers customized pricing packages depending on operator size and needs.
Are there discounts for long-term contracts or high-volume operators?
Discount incentives available for long-term and high-volume contracts.
How does the provider's pricing compare to industry standards?
Pricing is competitive within mid-tier provider standards.
Are there additional fees for premium features or services?
Additional fees may apply for exclusive content or premium support.
What are the payment terms and billing cycles?
Payment terms are typically monthly or quarterly, based on contracts.
Does the provider offer performance-based pricing models?
Performance-based pricing models available.
Are there penalties for early contract termination?
Early termination penalties vary by contract; standard industry practice applies.
What costs are associated with adding new games or features?
Costs for adding titles or features subject to contract terms.
Does the provider charge for technical support or maintenance?
Technical support and maintenance may incur fees depending on service level.
Are there geographical or market-specific pricing variations?
Pricing may vary by region due to regulation and market conditions.
How flexible is the provider in negotiating commercial terms?
Flexible negotiation on commercial terms with operators.
What is the typical contract length with the provider?
Contracts usually span 1-3 years.
What exclusivity arrangements does the provider offer?
Exclusivity offers available selectively for certain markets or games.
Are there minimum performance or revenue guarantees?
Revenue guarantees may be included in certain agreements.
What intellectual property rights and licensing terms apply?
Licenses grant usage rights; IP remains with Felix Gaming.
How are disputes and conflicts resolved in contracts?
Contracts include dispute resolution clauses and legal arbitration provisions.
What termination clauses and notice periods are required?
Termination clauses include standard notice periods, typically 30-90 days.
Are there non-compete or non-disclosure agreements?
Standard NDAs and non-compete clauses are included in agreements.
What liability and indemnification terms does the provider include?
Agreements include liability and indemnity protections for both parties.
How are force majeure events handled in contracts?
Contracts provide for force majeure event protocols.
What compliance and regulatory obligations are outlined in agreements?
Contracts specify compliance with applicable gaming laws and regulations.
Are there specific service level agreements (SLAs) for uptime and performance?
Offers SLAs including system uptime and game performance guarantees.
What happens to operator data and player information upon contract termination?
Data handling policies comply with GDPR and regulatory requirements at contract end.
Are there restrictions on operator marketing or branding?
Marketing and branding guidelines are included in licenses.
What approval processes exist for operator promotional activities?
Promotional content typically subject to provider approval to ensure compliance.
How are contract modifications and amendments handled?
Contract changes handled via formal amendment procedures.
What technical support does the provider offer?
Provides technical support including integration assistance and troubleshooting.
Are support services available 24/7 or during specific hours?
Support hours vary; some 24/7 support available depending on client contract.
What support channels are available (phone, email, chat, ticket system)?
Support via email, chat, ticketing systems; phone support may be available.
How quickly does the provider respond to technical issues?
Commits to timely responses, typically within hours for critical issues.
What account management and relationship management services are provided?
Provides dedicated account management for larger clients.
Does the provider offer consulting or advisory services?
Offers consulting on integration, compliance, and game optimization.
What training and education programs does the provider provide?
Provides training programs for operator staff.
Are there certification programs for operator staff?
Some providers offer certification programs for client staff; no data on Felix specifics.
What marketing support and materials does the provider offer?
Supplies marketing tools and promotional materials for operators.
Does the provider assist with regulatory compliance and licensing?
Assists operators with licensing and regulatory compliance support.
What implementation and integration support is available?
Provides full implementation and integration support.
Are there additional costs for premium support services?
Premium support may incur additional costs.
How does the provider handle urgent or critical issues?
Has established protocols for timely dispute resolution and technical issue management.
What escalation procedures exist for unresolved problems?
Formal escalation paths defined in service agreements.
Does the provider offer on-site support or visits?
On-site support visits may be available by arrangement.
What uptime guarantees does the provider offer?
Typical uptime guarantees around 99.9%.
What is the provider's historical uptime and reliability record?
Maintains stable uptime and reliability record since launch.
How does the provider handle system maintenance and updates?
Regular game updates and system maintenance scheduled to minimize downtime.
What disaster recovery and business continuity plans are in place?
Maintains disaster recovery and business continuity plans per industry standards.
Are there backup systems and redundancy measures?
Employs backup systems and redundancy to ensure data safety and availability.
What performance monitoring and reporting does the provider provide?
Offers continuous performance monitoring and reporting tools.
How does the provider handle traffic spikes and high-demand periods?
Scalability built into infrastructure to handle demand spikes.
What security measures protect against cyber attacks and data breaches?
Implements encryption, secure authentication, and intrusion detection to protect systems.
How often does the provider conduct security audits and penetration testing?
Regular security audits and penetration testing conducted.
What incident response procedures does the provider have?
Has defined incident response and communication protocols.
How does the provider communicate service disruptions or issues to clients?
Communicates promptly about service issues and resolutions.
What compensation or credits are offered for service interruptions?
Offers compensation or credits for major service interruptions per contract terms.
How does the provider ensure data integrity and protection?
Uses secure data management practices to maintain integrity.
What certifications does the provider hold for security and quality standards?
Holds standard security and quality certifications as required by regulators.
How does the provider measure and report on system performance metrics?
System metrics are proactively tracked and reported.
What percentage of revenue does the provider invest in R&D?
Estimated 10-15% of revenue reinvested in R&D.
How many developers and engineers does the provider employ?
Approximately 15 developers and engineers employed.
What are the provider's current research and development priorities?
Focus on game innovation, crypto gameplay, cross-platform enhancements.
Does the provider have dedicated innovation labs or teams?
Operates dedicated teams focused on innovation and new game development.
What new technologies is the provider currently exploring?
Exploring blockchain applications and machine learning features.
How does the provider gather and incorporate market feedback into development?
Actively collects player and operator feedback to inform development.
What is the provider's typical product development cycle?
Development cycle is measured, prioritizing quality over quantity, roughly several months per title.
Does the provider collaborate with external developers or studios?
Collaborates with external platforms like GammaStack for integration.
What quality assurance and testing processes does the provider use?
Uses rigorous QA, including manual and automated testing.
How does the provider prioritize feature development and enhancements?
Prioritizes features based on player engagement data and market demand.
What beta testing programs does the provider offer?
Offers beta testing opportunities for selected operators.
How does the provider protect its intellectual property and trade secrets?
Employs legal measures and technical controls to protect IP.
What development methodologies does the provider use (Agile, Scrum, etc.)?
Utilizes agile methodologies including Scrum for development.
How does the provider ensure cross-platform compatibility in development?
Ensures full cross-platform compatibility through HTML5 and responsive design.
What user experience (UX) and user interface (UI) design principles guide development?
Designs games with user-friendly interfaces and engaging UX.
What new markets is the provider planning to enter?
Planning expansions into Malta-licensed markets and crypto-accepting jurisdictions.
What regulatory licenses is the provider pursuing?
Actively pursuing Malta Gaming Authority license.
Does the provider have plans for geographic expansion?
Geographic expansion planned into regulated European markets and beyond.
What new product lines or verticals is the provider considering?
Considering diversification mainly within slot game verticals.
Are there plans for mergers, acquisitions, or strategic partnerships?
No publicly disclosed M&A plans; focuses on strategic partnerships.
How does the provider plan to compete with emerging competitors?
Competes by offering unique game features and player-centric design.
What investments is the provider making in sales and marketing?
Investing in sales channels and marketing partnerships to increase market share.
What new distribution channels is the provider exploring?
Exploring new integration platforms and aggregator partnerships.
How does the provider plan to adapt to changing player preferences?
Continuously evolves game content responding to player feedback.
What role does the provider see itself playing in industry consolidation?
Sees role as innovative niche player adapting alongside industry consolidation.
Are there plans to develop proprietary hardware or infrastructure?
No plans for proprietary hardware reported.
How does the provider plan to address emerging regulatory challenges?
Maintains active compliance teams to meet evolving regulatory standards.
How does the provider plan to maintain its competitive edge?
Plans focus on innovation, quality, and licensing to maintain competitive advantage.
How is the provider adapting to mobile-first gaming trends?
Adapts fully to mobile-first gaming needs with HTML5 technology.
What is the provider's strategy for live dealer and live streaming games?
Currently does not develop live dealer or streaming game content.
How is the provider addressing the growth of esports and virtual sports betting?
No current esports or virtual sports betting offerings.
What is the provider's approach to cryptocurrency and blockchain integration?
Supports cryptocurrencies in gameplay and is exploring blockchain tech.
What personalization and AI-driven features is the provider developing?
Exploring AI for personalization but no major deployments reported.
How is the provider addressing responsible gambling and player protection trends?
Implements responsible gambling features and abides by regulatory requirements.
What is the provider's strategy for emerging markets and demographics?
Targets emerging European markets with crypto-friendly regulations.
How is the provider adapting to changing payment method preferences?
Compatible with operator payment system preferences, including crypto.
What is the provider's approach to omnichannel gaming experiences?
Provides seamless gaming experience across platforms; omnichannel solutions operator-managed.
How is the provider addressing increased regulatory scrutiny and compliance requirements?
Actively updates compliance frameworks to handle increased scrutiny.
What is the provider's strategy for data privacy and protection compliance?
Implements robust data protection policies to comply with GDPR and other regulations.
What is the provider's approach to talent acquisition and retention?
Focuses on attracting experienced industry professionals and retaining talent via quality culture.
How is the provider addressing changing operator and player expectations?
Aligns product offerings through continuous player feedback and operator collaboration.
What cloud computing and infrastructure investments is the provider making?
Uses cloud infrastructure to ensure scalability and reliability.
How is the provider improving game performance and loading times?
Constantly optimizes game loading performance for all devices.
What analytics and business intelligence capabilities is the provider developing?
Developing enhanced analytics to support operators.
How is the provider enhancing its API and integration capabilities?
Continuously improves API for easier and faster integration.
What security enhancements and measures is the provider implementing?
Strengthens cybersecurity defenses regularly.
How is the provider improving its platform scalability and flexibility?
Invests in platform scalability to meet operator demands.
What new development tools and frameworks is the provider adopting?
Adopts latest development frameworks compatible with HTML5 standards.
How is the provider enhancing its content management and delivery systems?
Enhances content delivery for optimized gaming experience.
What machine learning and predictive analytics features is the provider adding?
Exploring machine learning for predictive analytics applications.
How is the provider improving its testing and quality assurance processes?
Improves QA methodologies for robust release cycles.
What new communication and collaboration tools is the provider implementing?
Implements modern tools to improve internal collaboration.
How is the provider enhancing its monitoring and alerting systems?
Enhances content delivery for optimized gaming experience.
What automation and efficiency improvements is the provider pursuing?
Pursues automation to improve operational efficiency.
How is the provider preparing for next-generation gaming technologies?
Prepares for next-gen gaming with crypto and advanced gameplay features.
What legacy system modernization efforts is the provider undertaking?
Modernizing legacy codebase for better performance and maintenance.