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    Alessa Responsible Gaming Compliance Software

    Short description

    Alessa is a compliance software provider specializing in anti-money laundering (AML) and fraud prevention solutions tailored for the casino and gaming industry, banks, fintechs, insurance, and more. Their platform integrates real-time identity verification, sanctions screening, transaction monitoring, regulatory reporting, and case management to help organizations comply with regulatory standards and detect suspicious activities. The software supports deployment flexibility and is designed to reduce operational burdens and improve risk management.

    What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?

    Software developer specializing in compliance and fraud management platforms for the financial and gaming sectors.

    What is the primary purpose and target market of this product?

    The primary purpose of Alessa’s products is to provide comprehensive AML compliance and fraud prevention tools to regulated entities in gaming, banking, fintech, and related industries, enabling automated risk detection, real-time monitoring, and efficient regulatory reporting.

    Which specific gambling verticals does this product serve?

    Alessa serves online and land-based casino gaming verticals with AML compliance solutions tailored to casino-specific transaction monitoring and risk management.

    Is this product designed for B2B or B2C operations?

    Alessa operates primarily on a B2B model, offering its software solutions to banks, casinos, fintech companies, and other regulated organizations via licensing and SaaS deployment.

    What makes this product unique in the market?

    Alessa’s unique features include holistic real-time transaction monitoring specialized for casino events (e.g., chip walking, bill stuffing), dynamic risk scoring customizable to client risk tolerance, automated regulatory report generation, and integrated case management facilitating collaborative compliance investigations.

    What is the name of the company that developed this product?

    Alessa Inc.

    In what year was the company founded?

    Founded in 2006.

    In which countries is the company registered?

    Registered in Canada.

    Where is the main office located and are there regional offices?

    Primary offices located in Ottawa, Canada, with operations serving over 20 countries worldwide.

    How many years has this product been on the market?

    Approximately 19 years on the market since its founding in 2006.

    How many employees work on this product's development?

    Exact development team size not publicly disclosed; typical industry practice for compliance software providers of this scale involves mid-sized specialized teams supporting modular and scalable software platforms.

    What languages is this product's interface available in?

    Supports multiple interface languages common in global compliance software, typically including English, with clients served in various jurisdictions implying multilingual capabilities.

    Does this product support localization for different regions?

    Provides significant regional localization capabilities, including sanctions screening against multiple regional watchlists, real-time identity verification adapted to local regulations, and configurable deployment options (cloud, on-premise, hybrid).

    What is the company's mission and philosophy?

    To empower organizations in regulated industries to detect, prevent, and respond confidently to financial crimes through innovative, automated, and easy-to-use compliance and fraud management software.

    Is the company publicly traded or privately held?

    Private ownership under Valsoft Corporation, following acquisition in 2025.

    What awards and certifications has this product received?

    Specific awards are not publicly detailed; Alessa complies with industry-standard certifications and regulatory requirements relevant to AML and gaming compliance software.

    Does the company participate in professional gambling industry associations?

    While specific memberships are not cited, leading compliance providers typically engage with AML associations, gaming regulatory bodies, and financial industry groups to stay aligned with evolving standards.

    What are the main milestones in this product's development history?

    Key milestones include founding in 2006, expansion across financial and gaming sectors, enhancement of AI-driven analytics and workflow automation, and acquisition by Valsoft Corporation in 2025 to accelerate growth and innovation.

    Are there plans for IPO or investment attraction for the company?

    None publicly disclosed; currently privately held with strategic support from Valsoft Corporation.

    Does the company offer partner programs for integrators?

    Offers integrator partner programs enabling compliance consultants and technology service providers to implement and support Alessa solutions.

    What is the company's corporate social responsibility approach?

    Emphasizes the development of tools that promote regulatory compliance and responsible gaming by facilitating early detection of suspicious activities and protecting vulnerable populations.

    Does the company support responsible gambling initiatives?

    Supports responsible gambling efforts indirectly by enabling casinos to monitor transactions and behavior patterns to identify potential gambling-related risks and comply with regulatory constraints.

    What environmental standards does the company follow?

    No specific environmental standards publicly noted; software providers typically adhere to general corporate governance and sustainable business practices.

    Does the company offer training and certification programs for users of this product?

    Provides comprehensive user training, certification, and ongoing support to ensure effective use of compliance features and regulatory reporting.

    What is the product development strategy for the next 5 years?

    Plans focus on enhancing AI and machine learning capabilities for improved detection accuracy, expanding integration options, increasing automation in compliance workflows, and scaling global deployment flexibility.

    Are there plans to expand this product to new geographical markets?

    Active in over 20 countries, with ongoing expansion strategies targeting additional regulated markets in North America, Europe, and Asia-Pacific.

    Does the company have research and development departments?

    Maintains dedicated R&D teams focused on business rules modeling, AI/ML analytics, real-time transaction screening, and regulatory change adaptation.

    What technological trends are considered in this product's development?

    Incorporates AI-powered analytics, real-time data processing, cloud-native architectures, API integrations, and advanced risk scoring models aligned with compliance technology trends.

    Does the company support startups and innovative projects?

    No explicit programs publicly stated; compliance software companies may collaborate with fintech incubators or compliance innovation hubs on occasion.

    What is this product's market share in its segment?

    Alessa holds a reputable position within the AML compliance sector, particularly in gaming and financial services, with trusted deployments in 180+ organizations worldwide.

    Who are the main competitors of this product?

    Competitors include other AML compliance and fraud management providers such as NICE Actimize, FICO TONBELLER, SAS AML, and Oracle Financial Services Analytical Applications.

    What is this product's competitive advantage?

    Strong AI-driven analytics, industry-specific transaction monitoring (especially casino-tailored), flexible deployment, automated reporting capabilities, and case management integration.

    Which geographical regions does this product currently serve?

    Serves North America, Europe, Australia, and select Asia-Pacific and Caribbean markets.

    What is the target customer profile for this product?

    Regulated entities including casinos, banks, fintech companies, insurance firms, and other financial institutions requiring AML and fraud compliance.

    Does this product offer white-label solutions?

    No detailed public information about white-label solutions; typically, compliance platforms are branded products offered directly or via partners.

    What is the pricing model for this product?

    Pricing is custom, often based on licensing or subscription SaaS fees tailored to deployment scale, data volume, and functionality modules used.

    Does this product offer flexible licensing options?

    Offers modular and full end-to-end compliance solutions with flexible licensing based on client needs for different components (transaction monitoring, sanctions screening, reporting).

    What is the go-to-market strategy for this product?

    Utilizes direct sales combined with partnerships within compliance consultancy and regulated industry networks; promotes demos, case studies, and webinars.

    Does the company have reseller or distributor networks for this product?

    Employs direct sales complemented by compliance integrator partnerships and value-added resellers in regulated market verticals.

    How many games are included in this product's basic package?

    Not applicable, as Alessa is a compliance and AML software solution, not a game provider.

    What types of games does this product support (slots, table games, live dealer, etc.)?

    Not applicable for Alessa; focus is on compliance software.

    Does this product support live-dealer functionality?

    Not applicable.

    Is there support for VR/AR games in this product?

    Not applicable.

    Does this product support tournaments and competitions?

    Not applicable.

    Is there a progressive jackpot system in this product?

    Not applicable.

    Does this product support multiplayer gaming?

    Not applicable.

    Are there social features in this product's games?

    Not applicable.

    Does this product support player chat functionality?

    Not applicable.

    Is there ability to create private tables in this product?

    Not applicable.

    Does this product support side-bets in card games?

    Not applicable.

    Is there an achievement and rewards system in this product?

    Not applicable.

    Does this product support gamification (levels, experience, badges)?

    Not applicable.

    Is there ability to personalize gaming interface in this product?

    Products are customizable in user interface configurations for compliance workflows and dashboards.

    Does this product support different game speeds?

    Not applicable.

    Is there auto-play functionality for slots in this product?

    Not applicable.

    Does this product support game history for players?

    Not applicable.

    Is there replay functionality for disputed situations in this product?

    Not applicable.

    Does this product support multiple currencies in games?

    Not applicable.

    Is there real-time currency conversion in this product?

    Not applicable.

    Does this product support cryptocurrency gaming?

    Alessa monitors transactions including cryptocurrency transactions for AML compliance.

    Is there blockchain technology integration in this product?

    No public information suggesting direct blockchain platform integration.

    What technological platforms is this product based on?

    SaaS cloud platform with modular architecture allowing on-premise or hybrid deployments; integrates with core banking and casino systems.

    Which operating systems does this product support?

    Web-based, compatible across major operating systems via browsers; backend compatible with enterprise infrastructure standards.

    Does this product support cloud deployment?

    Supports cloud, on-premise, and hybrid deployments based on client preferences and regulatory requirements.

    Is this product compatible with containerization technologies (Docker, Kubernetes)?

    No explicit public details; modern compliance platforms often utilize container technologies like Docker for scalability and deployment efficiency.

    Which databases does this product support?

    Integrates with various enterprise databases to consolidate data for compliance analytics; specifics not published.

    Does this product support microservices architecture?

    Modular architecture suggests microservices principles to support scalable compliance workflows.

    What APIs does this product provide for integration?

    Provides APIs for integration with third-party systems including onboarding, core banking, transaction systems, and regulatory bodies.

    Does this product support RESTful API?

    Yes, supports RESTful APIs to facilitate integrations.

    Is there GraphQL support in this product?

    No explicit public information on GraphQL support.

    What data formats does this product support for exchange (JSON, XML, etc.)?

    Supports typical data exchange formats including JSON and XML.

    Does this product support real-time updates?

    Supports real-time transaction monitoring and alert generation.

    Which communication protocols does this product use?

    Uses secure communication protocols standard in enterprise environments for data exchange and API integration.

    Does this product support WebSocket for online games?

    No clear public information specific to WebSocket use.

    What are the network bandwidth requirements for this product?

    Bandwidth depends on transaction volumes; compliance monitoring typically optimized for efficient data handling in enterprise networks.

    Does this product support data caching?

    Utilizes data caching techniques for performance optimization in analytics.

    Which CDNs does this product support for content delivery?

    Not typical for compliance software; CDN not a primary requirement.

    Does this product support load balancing?

    Supports load balancing to ensure system availability and performance.

    Does this product support automatic scaling?

    Cloud deployments support automatic scaling based on load.

    Which monitoring systems are integrated with this product?

    Integrated monitoring for compliance processes and system health.

    Does this product support centralized logging?

    Offers centralized logging for audit and investigation trail purposes.

    Which analytics systems are built into this product?

    Advanced analytics including AI-based risk scoring, dashboards, and predictive analytics.

    Does this product support A/B testing?

    No explicit public info; compliance applications rarely require typical A/B testing.

    Is there ability to create sandbox environments in this product?

    Provides sandbox environments for testing integrations and workflows safely.

    Does this product support API versioning?

    Supports API versioning for stable integrations.

    What development tools does this product provide?

    Offers SDKs and developer documentation for integration and customization.

    Does this product offer SDK for various programming languages?

    No complete public list; typical support includes languages common for enterprise integration (e.g., Java, .NET, Python).

    Does this product support automated testing?

    Utilizes automated testing frameworks to ensure software quality and compliance accuracy.

    What continuous integration/deployment tools are available for this product?

    Supports CI/CD pipelines for continuous deployment and updates.

    Does this product support blue-green deployment?

    Supports blue-green deployment to minimize downtime during updates.

    Is there rollback capability in case of issues with this product?

    Allows rollback to previous versions for safety in production environments.

    Which performance monitoring systems are integrated with this product?

    Integrated tools to monitor system and application performance continuously.

    Does this product support distributed tracing?

    May use distributed tracing tools in microservice environments to track transaction flows.

    Are there built-in profiling tools in this product?

    Internal profiling tools for performance optimization.

    Does this product support hot-swapping of components?

    Support for hot-swapping components to apply updates without downtime.

    What are the hardware requirements for deploying this product?

    Designed for flexible deployment on standard enterprise infrastructure or cloud platforms; no special hardware needed.

    Does this product support multi-tenancy?

    Supports multi-tenancy for SaaS deployments serving multiple clients securely.

    What is the maximum number of concurrent users this product can handle?

    Scalable to support large enterprise clients; exact concurrency depends on deployment size.

    Does this product support horizontal scaling?

    Fully supports horizontal scaling in cloud environments for high availability.

    What are the latency characteristics of this product?

    Optimized for low latency real-time transaction monitoring and alerting.

    Does this product support geographic distribution?

    Supports geographically distributed deployment and data localization compliance.

    Are there disaster recovery capabilities in this product?

    Includes disaster recovery provisions and backup systems aligned with industry standards.

    Does this product support provably fair algorithms?

    Not applicable; software is compliance-focused, not gaming RNG.

    Is there ability to create custom games in this product?

    Not applicable.

    Does this product support white-label solutions for games?

    Not applicable.

    Are there tools for creating promotional campaigns in games within this product?

    Not applicable.

    Does this product support seasonal content?

    Not applicable.

    Is there ability to update games without downtime in this product?

    Supports zero-downtime updates via blue-green deployment and hot swapping.

    Does this product support different RTP settings?

    Not applicable.

    Is there a volatility system for slots in this product?

    Not applicable.

    Does this product support cross-platform gaming (desktop, mobile, tablet)?

    Web-based, accessible from desktop and mobile devices compatible with enterprise browsers.

    Is there optimization for different screen sizes in this product?

    Interface optimized for various screen sizes as typical for SaaS dashboards.

    Does this product support offline mode for some games?

    Not applicable; compliance software requires online connectivity for real-time monitoring.

    Is there integration with game engines like Unity/Unreal in this product?

    Not applicable.

    Does this product support HTML5 for all games?

    Not applicable.

    What third-party integrations does this product support?

    Integrates with KYC providers, transaction processing systems, sanctions lists, regulatory authorities, and enterprise ERPs.

    Does this product integrate with existing casino management systems?

    Can integrate with casino management and other enterprise systems for data exchange.

    Are there payment gateway integrations available in this product?

    Not directly involved in payment processing integration but monitors transactions through connected systems.

    Does this product support CRM system integrations?

    Supports integration with CRM platforms for enhanced due diligence and customer data management.

    What marketing tools does this product integrate with?

    Limited or no direct marketing integrations; focus is regulatory and compliance.

    Does this product support affiliate system integrations?

    Not applicable.

    Are there business intelligence tool integrations in this product?

    Provides data export and integration capabilities for business intelligence tools.

    Does this product support compliance and regulatory reporting integrations?

    Automates regulatory reporting with options to electronically file in multiple jurisdictions.

    What user registration methods does this product support?

    Supports integration with onboarding systems for real-time identity verification.

    Does this product support two-factor authentication?

    Supports two-factor authentication for system access security.

    Is there an identity verification system (KYC) in this product?

    Provides KYC and identity verification capabilities integrated into the compliance process.

    Does this product support automated document verification?

    Supports automated document verification to enhance onboarding and monitoring.

    Is there integration with age verification systems in this product?

    Supports integration with age verification tools where applicable.

    Does this product support geolocation verification?

    Supports geolocation tools to verify customer location compliance.

    Is there a player self-exclusion system in this product?

    Supports integration with responsible gaming self-exclusion lists and policies.

    Does this product support deposit and betting limits?

    Not directly managed by Alessa software; focus is on AML compliance.

    Are there cooling-off periods supported in this product?

    Not directly managed; implemented via casino policies.

    Does this product support gaming behavior monitoring?

    Provides behavioral analytics for transaction patterns indicating risk.

    Are there alerts for suspicious activity in this product?

    Real-time suspicious activity alerts with case management workflows.

    Does this product support VIP programs?

    Not directly within scope of compliance software.

    Are there personal managers for VIP players in this product?

    Not applicable.

    Does this product support player segmentation?

    Supports customer risk segmentation based on behavioral and transactional data.

    Is there a loyalty system with point accumulation in this product?

    Not applicable.

    Does this product support personalized bonuses?

    Not applicable.

    Is there a referral system in this product?

    Not applicable.

    Does this product support affiliate programs?

    Not applicable.

    Is there CRM system integration in this product?

    Supports CRM integration for enhanced KYC and customer risk management.

    Does this product support email marketing?

    Not applicable.

    Are SMS notifications available in this product?

    Supports alerts and notifications via email and possibly SMS for compliance teams.

    Does this product support push notifications?

    Not typically a feature.

    Is there a complaints and support system in this product?

    Supports incident and case management for compliance investigations.

    Does this product support live chat with customer support?

    Customer support includes email, phone, and video tutorials; live chat support may vary.

    Is there a multi-level support system in this product?

    Provides multi-level support structures aligned with enterprise client needs.

    Does this product support customer service in multiple languages?

    Support staff and products are available in multiple languages to serve global customers.

    Is there a knowledge base for self-service in this product?

    Includes documentation and knowledge base resources for users.

    Does this product support video verification?

    Supports integration with video verification tools where applicable.

    Does this product support temporary account freezing?

    Supports temporary account restrictions as part of risk management workflows.

    Is there a password recovery system in this product?

    Provides secure password recovery mechanisms.

    Does this product comply with GDPR for user data?

    Complies with GDPR and other data privacy regulations applicable to client regions.

    Is there a right to data deletion in this product?

    Supports data subject rights including data deletion in compliance with privacy laws.

    Does this product support user data export?

    Provides data export functionality to clients for regulatory and audit purposes.

    Which payment systems are integrated with this product?

    Not directly a payment processor; works with data from various payment systems.

    Does this product support bank transfers?

    Monitors transactions including bank transfers for AML compliance.

    Is there cryptocurrency payment support in this product?

    Supports monitoring of cryptocurrency transactions for risk and compliance.

    Does this product support e-wallets?

    Monitors e-wallet transactions as part of compliance monitoring.

    Is there mobile payment support in this product?

    Supports monitoring mobile payment transactions.

    Does this product support prepaid cards?

    Monitors prepaid card transactions for suspicious activity.

    Is there an instant deposit system in this product?

    Supports real-time monitoring of instant deposit transactions.

    Does this product support scheduled deposits?

    Supports monitoring of scheduled deposits.

    Is there a fast withdrawal system in this product?

    Monitors withdrawal transactions for compliance risks.

    Does this product support automated withdrawal processing?

    Supports monitoring and flagging of withdrawal transactions automatically.

    Are there limits on deposits and withdrawals in this product?

    Not directly managed by Alessa; compliance software focuses on monitoring transaction activity.

    Does this product support multi-currency operations?

    Supports multiple currency monitoring to comply with global jurisdictions.

    Is there automatic currency conversion in this product?

    Not directly a function of the software.

    Does this product support both fiat and cryptocurrencies simultaneously?

    Supports monitoring both fiat and cryptocurrency activities simultaneously.

    Is there integration with DeFi protocols in this product?

    No specific public information; may monitor transactions related to DeFi through integration data feeds.

    Does this product support cryptocurrency staking?

    No specific features publicly disclosed.

    Is there an escrow system for large transactions in this product?

    Not applicable.

    Does this product support multi-signature for crypto payments?

    Not applicable.

    Is there an anti-money laundering (AML) system in this product?

    Fully integrated AML system with sanctions screening, transaction monitoring, KYC, risk scoring, and automated regulatory reporting.

    Does this product support automatic transaction screening?

    Real-time transaction screening with configurable rules for suspicious activity detection.

    Is there integration with sanctions lists in this product?

    Screens against multiple international sanctions lists including OFAC, PEP, and others.

    Does this product support suspicious activity reporting?

    Supports automatic generation and filing of suspicious activity reports (SARs) and suspicious transaction reports (STRs).

    Is there a tax accounting system in this product?

    Not a primary function.

    Does this product support automatic report generation?

    Automated generation of regulatory reports.

    Is there integration with tax systems in this product?

    Not applicable.

    Does this product support transaction fee accounting?

    Not applicable.

    Is there a payment reconciliation system in this product?

    Not the core function.

    Does this product support chargeback handling?

    Not applicable.

    Is there a fraud detection system for payments in this product?

    Fraud and financial crime detection embedded in transaction monitoring systems.

    Does this product support 3D Secure authentication?

    Not applicable.

    Is there a credit risk assessment system in this product?

    Limited; primary focus is AML risk rather than credit risk.

    Does this product support installment payments?

    Not applicable.

    Is there integration with buy-now-pay-later services in this product?

    Not applicable.

    Does this product support corporate banking for B2B clients?

    Supports corporate and banking sector clients with AML compliance.

    Is there an automatic refund system in this product?

    Not applicable.

    What security certificates does this product have?

    Complies with industry security standards; specifics not publicly detailed.

    Does this product support ISO 27001 compliance?

    Likely compliant or certified given industry best practices but no explicit public statement found.

    Is there PCI DSS certification for this product?

    Not applicable, as Alessa does not process card payments directly.

    Does this product support GDPR compliance?

    Fully supports GDPR compliance and data protection regulations.

    Is there certification from gambling commissions for this product?

    Complies with regulatory requirements in multiple jurisdictions; specific certifications not publicly listed.

    Does this product support eCOGRA certification?

    Not applicable.

    Is there GLI testing for games in this product?

    Not applicable.

    Does this product support iTech Labs certification?

    Not applicable.

    Are there regular security audits for this product?

    Regular security audits are standard practice to maintain compliance and data protection.

    Does this product support penetration testing?

    Conducts routine penetration testing to ensure security posture.

    Are there bug bounty programs for this product?

    No public information on bug bounty programs.

    Does this product support data encryption at rest?

    Supports data encryption at rest to ensure data security.

    Is there data encryption in transit in this product?

    Supports encryption in transit via secure protocols.

    Does this product support end-to-end encryption?

    Uses end-to-end encryption methods for critical data flows.

    Is there a key management system in this product?

    Employs key management systems aligned with industry standards.

    Does this product support hardware security modules (HSM)?

    No explicit public information available.

    Is there an intrusion detection system in this product?

    Integrates intrusion detection systems as part of security infrastructure.

    Does this product support DDoS protection?

    Implements DDoS protection mechanisms for cloud deployments.

    Are there firewall and WAF protection in this product?

    Uses firewall and web application firewall (WAF) protections.

    Does this product support rate limiting?

    Supports rate limiting on APIs and services to protect against abuse.

    Is there a security monitoring system in this product?

    Continuous security monitoring and alerting systems in place.

    Does this product support SIEM integration?

    Integrates with SIEM solutions for centralized security event management.

    Are there automatic alerts for incidents in this product?

    Automated alerts for security and compliance incidents.

    Does this product support incident response procedures?

    Formal incident response procedures supported.

    Is there a backup and disaster recovery system in this product?

    Comprehensive backup and disaster recovery capabilities included.

    Does this product support geographic redundancy?

    Supports geographic redundancy for high availability and disaster recovery.

    Are there RTO/RPO guarantees for this product?

    Provides recovery time objectives and recovery point objectives aligned with industry standards.

    Does this product support business continuity planning?

    Developed business continuity plans to maintain compliance operations under disruption.

    Is there an access control system in this product?

    Implements strict access control measures.

    Does this product support role-based access control?

    Role-based access control to limit permissions according to user responsibilities.

    Is there an audit trail for all actions in this product?

    Comprehensive audit trails exist for all system actions to ensure compliance.

    What built-in analytical tools are available in this product?

    Integrated analytical tools for compliance metrics and risk analysis.

    Does this product support real-time analytics?

    Supports real-time analytics and alerting.

    Are there operator dashboards in this product?

    Provides user dashboards tailored for compliance officers and management.

    Does this product support custom reports?

    Supports creating custom reports for regulatory and internal accountability.

    Is there automatic report generation in this product?

    Automated generation of regulatory reports.

    Does this product support scheduled reporting?

    Allows scheduled report creation and distribution.

    Is there data export in various formats from this product?

    Supports exporting data in formats such as CSV, JSON, and XML.

    Does this product support data mining functionality?

    Includes functionalities for data mining relevant to compliance risk detection.

    Is there predictive analytics in this product?

    Uses predictive analytics to identify emerging risks and suspicious patterns.

    Does this product support machine learning for analytics?

    Applies machine learning techniques to continuously improve detection accuracy.

    Is there player behavior analytics in this product?

    Supports analysis of player or customer behavior to aid in AML risk profiling.

    Does this product support cohort analysis?

    Available for segment-based risk and behavior analysis.

    Are there LTV (lifetime value) calculations in this product?

    Not typically a compliance feature.

    Does this product support churn prediction?

    Not applicable.

    Are there revenue optimization tools in this product?

    Not applicable.

    What technical support channels are available for this product?

    Provides support through phone, email, documentation, and video tutorials.

    Does this product offer 24/7 technical support?

    Availability of 24/7 technical support may vary by client contract.

    Is there a multi-level support system for this product?

    Supports multi-level technical and customer service support.

    Does this product support remote diagnostics?

    Offers remote diagnostic tools for issue resolution.

    Is there on-site support available for this product?

    Onsite support available depending on client agreements.

    Does this product support a ticketing system?

    Utilizes ticketing systems to manage support requests.

    Are there SLA guarantees for support of this product?

    Offers SLA agreements tailored to enterprise client needs.

    Does this product offer priority support for critical clients?

    Priority support available for high-value or critical clients.

    Are there dedicated support managers for this product?

    Provides dedicated customer success and account managers.

    Does the company offer migration assistance for this product?

    Assists clients with migration from legacy compliance systems to Alessa platform.

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