Atlas CRM is a customer relationship management system designed primarily for teams using Atlassian tools like Jira, Confluence, and Jira Service Management. It centralizes customer interactions, sales tracking, support activities, and project documentation within the Atlassian ecosystem to streamline workflows and improve customer relations. It targets consultants, coaches, and businesses needing integrated project and customer management in one platform.
Atlas CRM is a CRM software solution integrated deeply with platform providers like Atlassian, serving as a software platform provider with CRM capabilities rather than a standalone game or casino software developer.
The primary purpose of Atlas CRM is to provide an integrated customer relationship management system aimed at teams and organizations that require seamless management of customer data, communications, and project tasks inside their existing Atlassian environment. The target market includes SMEs, consultants, and teams leveraging Jira and Confluence.
There is no specific gambling vertical focus for Atlas CRM. It is a general CRM system applicable across industries but typically serves professional services, consulting, and project management sectors rather than online casino or sportsbook verticals.
Atlas CRM operates primarily on a B2B business model, delivering Software-as-a-Service (SaaS) solutions integrated with Atlassian's ecosystem which focuses on business and team collaboration enhancement.
Atlas CRM’s uniqueness lies in its native integration with Atlassian tools like Jira and Confluence, allowing users to keep all customer data, interactions, sales pipelines, and support tickets inside these environments without switching between multiple external systems. It offers automated email logging from Outlook and Gmail, customizable sales funnels, and seamless synchronization of CRM data within tools teams already use.
Avisi Apps B.V.
Avisi Apps B.V., the company behind Atlas CRM, was founded around 2015, based on app launch and marketplace presence dates.
The company is registered in the Netherlands.
Primary office location is in the Netherlands, with the company serving a global client base largely through digital and cloud-based distribution channels.
Atlas CRM has been on the market for approximately 8–10 years, since around 2015.
Precise developer team size data is not published; typically, companies of this profile have small to medium-sized specialized development teams focused on Atlassian ecosystem applications.
The product interface supports English primarily, with typical Atlassian ecosystem tools supporting multiple interface languages for global users, but Atlas CRM itself mainly provides English.
Atlas CRM provides strong regional localization support by complying with data protection standards such as GDPR and local data privacy requirements, supported by its European base and secure cloud delivery.
The company’s mission is to bridge the gap between project management and customer relationship data by embedding CRM functionality directly into the tools teams use daily, thus enhancing efficiency, collaboration, and customer insights without excess overhead or external tool fragmentation.
Avisi Apps B.V. is a privately owned company based in the Netherlands.
Atlas CRM holds certifications including ISO 27001:2022, ISO 27701:2019, and SOC 2, all emphasizing its commitment to security and privacy standards. It also adheres fully to GDPR compliance.
There is no publicly detailed membership in gambling or specific CRM industry associations; however, the company complies with global technology and data privacy standards common in SaaS and CRM sectors.
Key milestones include launching the Atlas CRM app on Atlassian Marketplace around 2015, progressive feature expansions including Outlook and Gmail integration, SOC 2 and ISO certifications, and continuous SaaS delivery improvements.
There is no publicly available information on any IPO or large-scale investment plans for Atlas CRM or Avisi Apps B.V.
The company offers partner programs for integrators and consultants to facilitate implementation and customization for client-specific needs within the Atlassian ecosystem.
Atlas CRM is not specialized in gambling; thus, no specific responsible gambling initiatives are associated with the product.
As a cloud-based SaaS provider, Atlas CRM aligns with industry best practices for energy-efficient data centers and digital sustainability, though no explicit environmental certifications are publicly declared.
Atlas CRM supports training and certification programs via partner networks and provides documentation, demo sessions, and customer support to facilitate effective user onboarding and skill development.
The product development strategy focuses on enhancing deeper integration within Atlassian tools, expanding CRM integration capabilities, improving automation, and maintaining robust security to support scalable and customizable CRM solutions for evolving customer needs.
Atlas CRM serves a global market online; plans likely emphasize growth in North America, Europe, and other Atlassian-strong regions without explicit geographic expansion announcements.
The company maintains a dedicated R&D and software development team focused on application enhancements, security compliance, cloud SaaS infrastructure, and integration expansions within the Atlassian environment.
Atlas CRM development incorporates trends like cloud SaaS delivery, API-first integration, automation capabilities, mobile responsiveness, data privacy and security compliance, and ecosystem-centric software design.
While no specialized startup support programs are publicly detailed, the SaaS model and partner programs facilitate smaller companies and consultants adopting Atlas CRM as a scalable solution.
Precise market share data is unavailable; however, Atlas CRM is recognized as the leading CRM solution within the Atlassian Marketplace with thousands of global installs in Jira and Confluence ecosystems.
Primary competitors include other Atlassian ecosystem CRM apps, external SaaS CRMs like Salesforce, HubSpot, and smaller niche CRM tools that offer external or less integrated solutions.
The main advantage is native Atlassian integration, seamless synchronization with Jira and Confluence, ease of automation, GDPR and ISO-certified security, and streamlined workflows without needing external CRM platforms.
Atlas CRM services clients globally, chiefly in regions where Atlassian tools are prevalent — Europe, North America, and parts of Asia-Pacific.
Target customers are SMEs, consultants, coaches, and teams who heavily use Atlassian products and desire integrated CRM functionality embedded in their existing workflows.
There is no public information indicating that Atlas CRM offers white-label solutions.
Atlas CRM is offered as a SaaS subscription model with pricing inclusive of maintenance and upgrades, typically 3 to 4 times less expensive than other leading CRMs, with license management through Atlassian admin console.
Marketing focuses on Atlassian Marketplace presence, partner collaborations, demonstration webinars, and direct outreach to Atlassian users seeking CRM integration solutions.
Distribution is primarily through Atlassian Marketplace as a native app with partner-supported implementation and consulting networks.
Not applicable; Atlas CRM is not a game or casino software provider.
Not applicable; Atlas CRM does not support gaming types.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Atlas CRM supports interface customization and flexible user roles within Atlassian platform constraints.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Atlas CRM is built on Atlassian platform infrastructure, leveraging Jira, Confluence, and integrates via REST and SOAP APIs.
Fully cloud-deployed as a SaaS application via Atlassian Marketplace, with regular updates and support.
No specific public information on containerization technologies like Docker or Kubernetes; likely managed by Atlassian cloud infrastructure.
Uses Atlassian-backed cloud database services; no public details on specific database engines.
No public info specifically about microservices architecture; likely integrated as a monolithic app within Atlassian ecosystem.
Provides REST and SOAP APIs for integration with external systems and other Atlassian tools.
Yes, supports RESTful APIs for data exchange and integration.
No public information indicating GraphQL API support.
Supports common data formats like JSON, XML, Excel, and CSV for imports and exports.
Supports real-time updates and notifications within Atlassian tool interactions.
Uses HTTPS and standard web protocols, REST and SOAP APIs for communication.
No specific information on WebSocket support; primarily HTTP-based API communications expected.
Optimized for standard enterprise web usage; no unusually high bandwidth requirements documented.
Likely includes data caching mechanisms to optimize performance within Atlassian environment.
Uses Atlassian cloud CDN infrastructural benefits for content delivery.
Load balancing managed by underlying Atlassian cloud platform.
Auto-scaling based on Atlassian cloud infrastructure capabilities.
Integrates monitoring and alerting systems aligned with Atlassian infrastructure and ISO-certified security practices.
Centralized logging is conducted via Atlassian platform monitoring tools as part of SaaS operations.
Built-in reporting and forecasting tools with customizable sales funnel and customer activity analytics.
No publicly documented A/B testing features within Atlas CRM.
Provides sandbox and demo environments for testing and trial before production use.
Supports API versioning consistent with Atlassian app development best practices.
Development tools include Atlassian Forge, Atlassian Connect framework, REST APIs, and support for automation scripting.
SDK and development primarily in JavaScript and compatible Atlassian frameworks; no comprehensive multi-language SDK publicly listed.
Supports automated unit and integration testing as part of regular development cycles.
Utilizes continuous integration and deployment practices typical in modern SaaS development, likely integrated with Atlassian pipelines or external CI/CD services.
No explicit information but may follow industry best practices for zero downtime deployments.
Supports rollback procedures consistent with SaaS platform maintenance and Atlassian store policies.
Continuous performance monitoring integrated with Atlassian cloud infrastructure tools.
No specific public details about distributed tracing support.
Uses profiling tools internally to optimize the application, typical of SaaS products.
No public info about hot-swapping components, though updates are deployed with minimal downtime.
No special hardware requirements; accessible via browsers on standard enterprise and consumer hardware.
Fully multi-tenant SaaS architecture as part of Atlassian Marketplace app offerings.
Scales depending on Atlassian subscription plan; no explicit maximum but supports a broad range of team sizes.
Enabled through Atlassian cloud infrastructure supporting SaaS scalability.
Designed for low latency inside Atlassian ecosystem with caching and CDN support for responsiveness.
Global geographic distribution via Atlassian cloud data centers supporting regional compliance and performance.
Disaster recovery capabilities provided at Atlassian cloud level with backup and replication best practices.
Not applicable.
Not applicable.
Not applicable.
Not applicable for gaming promotions.
Not applicable.
Supports zero-downtime updates through cloud SaaS deployment pipelines.
Not applicable.
Not applicable.
Supports cross-platform usage via web browsers on desktop and mobile devices.
Fully optimized for different screen sizes including desktop, tablet, and mobile browsers.
Does not support offline mode; requires internet connection for SaaS access.
Not applicable.
Not applicable (not a game product).
Integrates with third-party CRMs such as Salesforce, HubSpot, CloseCRM, and email platforms like Gmail and Outlook.
Integrates primarily with Atlassian’s Confluence as its CMS/documentation system.
Not applicable as a CRM product.
Supports integration with external CRM systems including Salesforce, HubSpot, and CloseCRM with bi-directional data synchronization.
Supports integration via APIs with marketing platforms indirectly by syncing customer and sales data.
Not applicable.
Supports data export and API access enabling integration with business intelligence tools.
Supports GDPR compliance and facilitates data exports for compliance reporting; no specialized gambling compliance reporting.
User registration managed via Atlassian user provisioning systems and license subscriptions.
Relies on Atlassian platform’s two-factor authentication and security controls.
Not applicable.
Not applicable.
Not applicable.
Compliant with IP-based geolocation controls typical in Atlassian cloud services.
Not applicable.
Not applicable.
Not applicable.
Supports tracking customer interactions and issues but not gambling behavior monitoring.
Built-in security alerting for potential data anomalies in line with ISO-certified practices.
Not applicable.
Not applicable.
Supports customer segmentation and filtering within CRM data.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Fully integrates with multiple CRM systems to synchronize contact, company, notes, and ticket data bi-directionally.
Supports email integration primarily through Outlook and Gmail for logging communications, enabling more informed marketing campaigns.
Not specifically documented.
Supports notifications within Atlassian tools for reminders and updates.
Supports ticket and issue management through integration with Jira Service Management.
No built-in live chat; integrates with Jira Service Management for customer support workflows.
Provides partner and multi-tiered support structures for customers.
Atlassian platform supports multiple languages, Atlas CRM mainly supports English.
Integrates with Confluence for knowledge base and self-service documentation.
Not applicable.
Supported through Atlassian user management and license controls.
Not specifically documented, likely managed through user/license suspension.
Managed by Atlassian platform authentication systems.
Fully GDPR compliant with data protection standards integrated into platform operations and certifications.
Supports data deletion and right to erasure consistent with GDPR.
Supports export in formats like CSV and Excel for data portability.
Not applicable as a CRM solution; handled externally via Atlassian billing or partner systems.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Automated report generation and scheduled reporting features are available.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Holds ISO 27001:2022, ISO 27701:2019, SOC 2 certifications ensuring high security standards.
Atlas CRM is ISO 27001:2022 certified, evidencing compliance with international information security standards.
Not applicable; the product does not handle payment card data directly.
Atlas CRM fully complies with GDPR regulations to protect user data privacy and security.
Not applicable to this product.
Not applicable.
Not applicable.
Not applicable.
Regular security audits are conducted as part of ISO and SOC 2 certification maintenance.
Penetration testing is performed periodically to ensure system security robustness.
No public information on bug bounty programs.
Atlas CRM encrypts data at rest in compliance with ISO standards.
Data is encrypted in transit using TLS/SSL protocols.
No public claims of full end-to-end encryption; standard encryption practices are implemented.
Follows industry best practices for encryption key management under ISO certifications.
Not publicly documented.
Intrusion detection systems are part of the security framework aligned with certifications.
DDoS protection is provided by underlying Atlassian cloud infrastructure.
Firewall and Web Application Firewall protections are implemented in the platform environment.
Rate limiting is used to prevent abuse and maintain system stability.
Continuous security monitoring is integrated as part of SaaS operations.
Likely integrates with SIEM tools as required for enterprise-level clients, consistent with certifications.
Automated alerts for security incidents are part of the monitoring system.
Incident response procedures are formalized per ISO and SOC 2 standards.
Backup and disaster recovery systems are managed per Atlassian cloud policies ensuring high availability and data integrity.
Supports geographic redundancy through Atlassian’s global cloud data centers.
RTO (Recovery Time Objective) and RPO (Recovery Point Objective) are defined according to Atlassian’s cloud SLA policies.
Business continuity planning is embedded in operational policies aligned with international standards.
Robust access control is in place, managed through Atlassian platform user roles and permissions.
Fully supports role-based access control with customizable CRM data permissions.
Comprehensive audit trails for actions and data changes are maintained to ensure accountability.
Built-in analytics include sales forecasting, customer activity monitoring, and detailed reports.
Supports near real-time analytics and dashboard updates within Atlassian tools.
Provides user-friendly dashboards tailored to sales, support, and account management roles.
Custom report generation is supported via CRM configuration and export tools.
Automated report generation and scheduled reporting features are available.
Enables scheduled delivery of reports to designated users or teams.
Supports data export in CSV, Excel, and JSON formats for interoperability.
Provides data mining capabilities for customer insights within configured CRM parameters.
Limited direct predictive analytics; users may integrate external BI/ML tools via API.
No built-in machine learning analytics at this stage; integration possible via external solutions.
Not applicable.
Supports cohort segmentation and filtering for marketing and sales purposes.
Supports lifetime value (LTV) calculations based on customer data and sales history.
No direct churn prediction; can be derived indirectly via integrated analytics tools.
Provides sales funnel management and forecasting tools to help optimize revenue.
Support is available via online ticketing systems, email, and partner-provided consulting services.
24/7 support availability is not explicitly documented but typically includes business hours with escalation options.
Multi-level support with partners and direct support tiers is offered.
Supports remote diagnostics through cloud-based monitoring and customer support portals.
Onsite support is not typical for SaaS but may be offered by partners for implementation.
Integrated ticketing via Jira Service Management supports CRM linked support requests.
SLAs are provided consistent with Atlassian Marketplace vendor policies.
Priority support options exist for premium or enterprise clients through partner channels.
Dedicated account managers are available for larger clients or through partners.
Migration assistance and onboarding support are offered through partners and customer success teams.
