Site logo
Short description

Authentic Gaming is a premium live casino software provider specializing in delivering high-quality live-streamed table games, primarily focusing on live roulette games broadcast from real land-based casinos and studios, aiming to provide an authentic and immersive player experience. The company operates globally, serving B2B clients with innovative live casino solutions tailored for mobile and desktop platforms.

What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?

Live casino software developer and provider specializing in interactive live-streamed games.

What is the primary purpose and target market of this product?

The primary purpose is to deliver premium live casino games, especially live roulette, streamed from physical casinos or customized studios, targeting operators in regulated markets who want to offer authentic live gaming experiences to their players.

Which specific gambling verticals does this product serve?

Online casino (live casino segment), with products tailored for both land-based casino integration and online casino operators.

Is this product designed for B2B or B2C operations?

B2B model focusing on providing live casino software and services to online casino operators and land-based casinos seeking online streaming solutions.

What makes this product unique in the market?

Authentic Gaming is known for its live streaming of roulette directly from luxury land-based casinos using multiple HD wide-angle cameras, offering multiple roulette variants including unique side bets and fast-paced game variants, and mobile-first, innovative game design with engaging UI and exclusive live stream technology that minimizes bandwidth use.

What is the name of the company that developed this product?

Authentic Gaming

In what year was the company founded?

2015

In which countries is the company registered?

Registered primarily in Malta.

Where is the main office located and are there regional offices?

Main offices and studios located in Malta, Slovakia, and Spain.

How many years has this product been on the market?

Operating on the market for approximately 10 years since 2015.

How many employees work on this product's development?

About 200 employees including gaming professionals and development staff.

What languages is this product's interface available in?

Multi-language support typically includes at least English and several European languages to cater to international markets; exact official list proprietary.

Does this product support localization for different regions?

Supports regional localization for regulated markets, including UK, Malta, Romania, and other European jurisdictions, adapting language, currency, and regulatory compliance accordingly.

What is the company's mission and philosophy?

To provide authentic, immersive live casino experiences that bring real casino atmospheres directly to online players, focusing on innovation, player-centric design, and mobile optimization.

Is the company publicly traded or privately held?

Private company owned by Scientific Games Corporation since November 2021.

What awards and certifications has this product received?

Holds Malta Gaming Authority license, UK Gambling Commission license, Romania Gambling Authority license, and ISO 9001 certification ensuring quality standards.

Does the company participate in professional gambling industry associations?

Member or partner with leading iGaming industry bodies and regulated markets associations, aligning with licensing authorities and industry best practices for live gaming.

What are the main milestones in this product's development history?

Founded in 2015; launched multiple live roulette variants; partnered with land-based casinos like Aspers UK; integrated Light & Wonder IP for innovative live game shows; acquired by Scientific Games in 2021; expanded portfolio beyond roulette to include blackjack and baccarat.

Are there plans for IPO or investment attraction for the company?

No current public information on IPO plans; acquired by Scientific Games Corporation, which is publicly traded.

Does the company offer partner programs for integrators?

Offers B2B integration via unified API for operators, includes seamless integration support and technical assistance to partners for rapid deployment of live casino games.

What is the company's corporate social responsibility approach?

Commits to responsible gaming practices consistent with Scientific Games' policies, supports fair play and ethical gaming through licensed and regulated frameworks.

Does the company support responsible gambling initiatives?

Supports industry-standard responsible gambling tools including player self-exclusion, deposit limits, and access to help organizations through partner operators.

What environmental standards does the company follow?

No specific proprietary information available; generally complies with corporate sustainability policies under parent company Scientific Games, which promotes environmental responsibility.

Does the company offer training and certification programs for users of this product?

Provides training and certification for operators' staff on game features and platform use, typically through partner onboarding and technical documentation.

What is the product development strategy for the next 5 years?

Focuses on expanding live game variety beyond roulette, integrating well-known IP for live game shows, advancing mobile-first design, enhancing streaming technology, and entering new regulated markets through strategic partnerships and innovation.

Are there plans to expand this product to new geographical markets?

Plans include strengthening presence in regulated European markets, expansion in the UK, emerging EU markets, and globally via Scientific Games’ distribution network.

Does the company have research and development departments?

Maintains dedicated research and development teams focusing on live streaming technology, game design innovation, and platform stability improvements.

Does the company support startups and innovative projects?

No specific public information about support for startups; generally focuses on established B2B partnerships and internal innovation.

What is this product's market share in its segment?

Recognized as a leading niche live casino provider specializing in live roulette with strong presence on Tier 1 operator platforms worldwide.

Who are the main competitors of this product?

Evolution Gaming, Playtech Live, Ezugi, Pragmatic Play Live, and other premium live casino solution providers.

What is this product's competitive advantage?

Authentic Gaming’s unique live streaming from physical casinos, multiple HD camera angles, innovative roulette variants, lightweight streaming technology, and mobile-first design distinguish it from competitors.

Which geographical regions does this product currently serve?

Serves regulated regions including Malta, UK, Romania, and broader European markets with authorization to expand further globally under Scientific Games.

What is the target customer profile for this product?

Online casino operators, land-based casinos seeking live streaming solutions, and B2B partners in regulated gambling markets.

Does this product offer white-label solutions?

No verified information on white-label game solutions but offers custom branded live games and dedicated tables for partners.

What is the pricing model for this product?

Typically based on B2B licensing fees and revenue-sharing agreements common in live casino supplier contracts.

Does this product offer flexible licensing options?

Provides flexible licensing tailored to operator needs, compliant with regulatory jurisdictions where they operate.

What is the go-to-market strategy for this product?

Leveraging Scientific Games’ global network, digital partnerships, live casino innovation showcases, and IP-based game launches to boost brand recognition among operators.

Does the company have reseller or distributor networks for this product?

Utilizes Scientific Games’ extensive global distribution network and direct partnerships with Tier 1 casino operators worldwide.

How many games are included in this product's basic package?

Core portfolio focuses on multiple roulette variants; exact number is approximately 10+ live roulette game types, with expansion to blackjack and baccarat titles.

What types of games does this product support (slots, table games, live dealer, etc.)?

Live roulette (primary), expanding into blackjack, baccarat, and live game shows.

Does this product support live-dealer functionality?

Yes, full live dealer support with professional croupiers broadcast via HD live streaming.

Is there support for VR/AR games in this product?

No verified data indicating current VR/AR game support.

Does this product support tournaments and competitions?

No public information on live casino tournament support; generally focused on standard live game sessions.

Is there a progressive jackpot system in this product?

No specific indication of progressive jackpot availability in live casino games.

Does this product support multiplayer gaming?

Supports multiplayer gaming as common for live casino tables with multiple players interacting in real-time.

Are there social features in this product's games?

Supports social interaction through live video and chat typical of live dealer games.

Does this product support player chat functionality?

Yes, player chat functionality is supported for interaction with dealers and other players.

Is there ability to create private tables in this product?

Yes, offers dedicated and private table options for operators and VIP customers.

Does this product support side-bets in card games?

Available in certain roulette variants, such as Lucky Ball Roulette with independent side bets.

Is there an achievement and rewards system in this product?

No verified information on integrated player achievement or rewards system within games.

Does this product support gamification (levels, experience, badges)?

Limited detailed information; focuses primarily on authentic live experiences rather than heavy gamification elements.

Is there ability to personalize gaming interface in this product?

Customization options available for operators to tailor interface and branding.

Does this product support different game speeds?

Supports different game speeds including fast/accelerated roulette game modes.

Is there auto-play functionality for slots in this product?

Not applicable for live dealer games; auto-play typically relates to slot games.

Does this product support game history for players?

Provides game history support for regulatory compliance and player reference.

Is there replay functionality for disputed situations in this product?

Replays of game rounds may be supported to resolve disputes, aligned with industry standards.

Does this product support multiple currencies in games?

Supports multiple currencies depending on operator integration and licensing requirements.

Is there real-time currency conversion in this product?

Real-time currency conversion available through platform integrations at operator level.

Does this product support cryptocurrency gaming?

No confirmed support currently; focus is on fiat currency markets under regulated licenses.

Is there blockchain technology integration in this product?

No verified blockchain technology integration for games or platform.

What technological platforms is this product based on?

Built on proprietary live streaming technology optimized for web and mobile platforms.

Which operating systems does this product support?

Supports all major operating systems including Windows, iOS, Android, and MacOS through web browsers and mobile devices.

Does this product support cloud deployment?

Likely supports cloud-based streaming and platform services to ensure scalability and uptime, consistent with industry norms.

Is this product compatible with containerization technologies (Docker, Kubernetes)?

No specific public details but standard live casino SaaS providers increasingly use Docker/Kubernetes for deployment.

Which databases does this product support?

Uses scalable database technologies for user data, game stats, and operational needs; specifics not publicly detailed.

Does this product support microservices architecture?

No direct information, but modern live casino providers typically adopt microservices architectures for modular scalability.

What APIs does this product provide for integration?

Provides unified API for seamless integration of live games into operator platforms.

Does this product support RESTful API?

Yes, offers RESTful API endpoints for game and platform integration.

Is there GraphQL support in this product?

No specific verified information about GraphQL support.

What data formats does this product support for exchange (JSON, XML, etc.)?

Supports common data exchange formats such as JSON and XML for API communications.

Does this product support real-time updates?

Supports real-time updates for game state, live streaming, and player actions.

Which communication protocols does this product use?

Uses standard web communication protocols optimized for live streaming and data exchange.

Does this product support WebSocket for online games?

Yes, WebSocket support is standard for real-time interactive gaming data transmission.

What are the network bandwidth requirements for this product?

Optimized HD streaming technology to balance quality and bandwidth usage suitable for mobile and desktop players.

Does this product support data caching?

Implements data caching where appropriate to enhance game performance and reduce latency.

Which CDNs does this product support for content delivery?

Uses Content Delivery Networks (CDNs) to ensure smooth global content delivery and low latency.

Does this product support load balancing?

Employs load balancing techniques to maintain platform performance and uptime under heavy user loads.

Does this product support automatic scaling?

Supports automatic scaling to manage varying player traffic volumes dynamically.

Which monitoring systems are integrated with this product?

Integrated monitoring systems for performance, uptime, and quality of service.

Does this product support centralized logging?

Uses centralized logging systems for operational oversight and troubleshooting.

Which analytics systems are built into this product?

Built-in analytics tools for game performance and player behavior insights available to operators.

Does this product support A/B testing?

Supports A/B testing capabilities for game variations and UI optimizations.

Is there ability to create sandbox environments in this product?

Provides sandbox environments for operator testing and development integration.

Does this product support API versioning?

Supports API versioning to ensure backward compatibility and smooth upgrades.

What development tools does this product provide?

Offers SDKs, documentation, and developer support for integration and customization.

Does this product offer SDK for various programming languages?

SDKs available likely in common languages such as JavaScript, possibly others per demand.

Does this product support automated testing?

Applies automated testing in development cycles to ensure stability and quality.

What continuous integration/deployment tools are available for this product?

Employs continuous integration and continuous deployment pipelines typical of modern software development.

Does this product support blue-green deployment?

Likely uses blue-green deployment methods to reduce downtime during updates, consistent with best practices.

Is there rollback capability in case of issues with this product?

Supports rollback capabilities in case of deployment failures to maintain operational integrity.

Which performance monitoring systems are integrated with this product?

Integrated tools monitor latency, video quality, and server responsiveness.

Does this product support distributed tracing?

May implement distributed tracing internally but no specific public data.

Are there built-in profiling tools in this product?

Uses profiling tools during development to optimize code performance.

Does this product support hot-swapping of components?

No verified information on hot-swapping of live components; standard maintenance procedures likely followed.

What are the hardware requirements for deploying this product?

Requires servers and streaming equipment capable of HD video capture and low-latency transmission; client-side needs are minimal due to streaming design.

Does this product support multi-tenancy?

Supports multi-tenancy allowing multiple operators to use the platform with isolated data and branding.

What is the maximum number of concurrent users this product can handle?

Supports large concurrent player volumes given its presence on Tier 1 operator platforms, scalability ensured via cloud infrastructure.

Does this product support horizontal scaling?

Supports horizontal scaling to manage concurrent user growth and geographic distribution.

What are the latency characteristics of this product?

Designed to minimize latency with edge servers and CDNs to provide seamless live streaming experience.

Does this product support geographic distribution?

Supports global geographic distribution using data center locations optimized for major regulated markets.

Are there disaster recovery capabilities in this product?

Incorporates disaster recovery protocols to ensure data integrity and platform uptime in emergencies.

Does this product support provably fair algorithms?

Live dealer games generally rely on physical randomness and certified RNGs for side bets; standard industry fairness and auditing applied.

Is there ability to create custom games in this product?

Offers custom-branded games and dedicated tables tailored to operator specifications.

Does this product support white-label solutions for games?

Provides white-label live game solutions for operators seeking branded live casino offerings.

Are there tools for creating promotional campaigns in games within this product?

Operators are supported with promotional tools such as live banners and themed events to enhance player engagement.

Does this product support seasonal content?

Provides event-themed game content and promotional campaigns tied to calendar seasons or special occasions.

Is there ability to update games without downtime in this product?

Employs update mechanisms designed to ensure zero or minimal downtime for live casino games.

Does this product support different RTP settings?

Offers controlled RTP configurations compliant with regulatory rules and operator agreements.

Is there a volatility system for slots in this product?

Not applicable as the focus is on live dealer table games, not slots.

Does this product support cross-platform gaming (desktop, mobile, tablet)?

Supports cross-platform play on desktop, mobile phones, and tablets via HTML5 streaming technology.

Is there optimization for different screen sizes in this product?

Games and streams are optimized for various screen sizes and devices to deliver consistent user experience.

Does this product support offline mode for some games?

No offline mode, as live streaming requires active internet connection.

Is there integration with game engines like Unity/Unreal in this product?

Primarily uses proprietary live streaming solutions; no public info on Unity/Unreal engine use.

Does this product support HTML5 for all games?

Fully supports HTML5 technology to enable seamless play on browsers without the need for plugins.

What third-party integrations does this product support?

Supports integrations with casino management systems, payment gateways, and CRM providers through APIs.

Does this product integrate with existing casino management systems?

Compatible with major casino management systems to facilitate game content management and operations.

Are there payment gateway integrations available in this product?

Supports operator's payment gateways for seamless player deposits and withdrawals through integrated platforms.

Does this product support CRM system integrations?

Offers CRM system integration to enable customer management and player retention strategies.

What marketing tools does this product integrate with?

Integrates with marketing tools such as bonus management and promotional campaigns.

Does this product support affiliate system integrations?

Supports affiliate program tracking integrations typical in B2B casino operator solutions.

Are there business intelligence tool integrations in this product?

Provides data feeds and analytics compatible with business intelligence tools for operator insights.

Does this product support compliance and regulatory reporting integrations?

Enables automated compliance and regulatory reporting aligned with gambling licenses.

What user registration methods does this product support?

Supports multiple user registration methods through operators, including standard sign-ups and third-party authentications.

Does this product support two-factor authentication?

Supports two-factor authentication mechanisms as part of operator security protocols.

Is there an identity verification system (KYC) in this product?

Complies with KYC regulations via operator integrations using third-party verification services.

Does this product support automated document verification?

Supports automated document verification technologies as part of partnered operator systems.

Is there integration with age verification systems in this product?

Integrated age verification processes conforming to jurisdictional legal requirements through operator platforms.

Does this product support geolocation verification?

Supports geolocation tools to restrict access based on regulated market rules.

Is there a player self-exclusion system in this product?

Complies with responsible gaming standards offering player self-exclusion features through operators.

Does this product support deposit and betting limits?

Provides configurable deposit and betting limits as per regulatory and operator requirements.

Are there cooling-off periods supported in this product?

Enables operators to implement cooling-off periods for player protection and responsible gaming compliance.

Does this product support gaming behavior monitoring?

Supports gaming behavior monitoring aligned with responsible gaming best practices.

Are there alerts for suspicious activity in this product?

Enables detection and alerting of suspicious gaming activity for fraud prevention.

Does this product support VIP programs?

Compatible with VIP program features when integrated by operators.

Are there personal managers for VIP players in this product?

Supports personalized player management options for VIP players via operator CRM.

Does this product support player segmentation?

Provides tools for player segmentation to optimize offers and promotions.

Is there a loyalty system with point accumulation in this product?

Supports integration of loyalty systems with point accumulation capabilities via operator platforms.

Does this product support personalized bonuses?

Enables personalized bonus campaigns when integrated.

Is there a referral system in this product?

Supports referral system implementation by operators.

Does this product support affiliate programs?

Offers support for affiliate program management through operator integrations.

Is there CRM system integration in this product?

Full integration capabilities with CRM systems to enhance player relationship management.

Does this product support email marketing?

Compatible with email marketing platforms for player communication.

Are SMS notifications available in this product?

Supports SMS notifications integration via operator systems.

Does this product support push notifications?

Enables push notifications through operator applications.

Is there a complaints and support system in this product?

Supports complaint and ticketing systems managed by operators with live chat integration.

Does this product support live chat with customer support?

Offers live chat support tools embedded in the gaming platform for players.

Is there a multi-level support system in this product?

Provides multi-tier support integration possibilities through operators.

Does this product support customer service in multiple languages?

Supports multiple languages both in game content and customer support.

Is there a knowledge base for self-service in this product?

Operators typically provide knowledge base and FAQ integration.

Does this product support video verification?

Can support operator video verification tools for enhanced KYC processes.

Does this product support temporary account freezing?

Supports temporary account freezing through integrated operator systems.

Is there a password recovery system in this product?

Supports password recovery functionality via operator platform integration.

Does this product comply with GDPR for user data?

Fully compliant with GDPR regulations for user data privacy and protection.

Is there a right to data deletion in this product?

Supports data deletion rights as per GDPR and other privacy laws.

Does this product support user data export?

Enables export of user data in compliance with regulatory requirements.

Which payment systems are integrated with this product?

Compatible with a wide range of payment systems used by operators globally.

Does this product support bank transfers?

Supports bank transfer payments as enabled by operators.

Is there cryptocurrency payment support in this product?

No direct support; dependent on operator integrations where allowed.

Does this product support e-wallets?

Supports e-wallet payment methods through operator payment gateways.

Is there mobile payment support in this product?

Compatible with mobile payment systems integrated by operators.

Does this product support prepaid cards?

Can work with prepaid card payments through operator platforms.

Is there an instant deposit system in this product?

Supports instant deposit mechanisms via integrated payment gateways.

Does this product support scheduled deposits?

Scheduling of deposits is dependent on operator payment solutions.

Is there a fast withdrawal system in this product?

Supports fast withdrawals processed by operators within regulatory limits.

Does this product support automated withdrawal processing?

Withdrawals automation subject to operator systems and compliance checks.

Are there limits on deposits and withdrawals in this product?

Supports configurable deposit and withdrawal limits in line with regulation and operator policies.

Does this product support multi-currency operations?

Supports multiple currencies depending on operator platform configurations.

Is there automatic currency conversion in this product?

Currency conversion handled through operator payment system integrations.

Does this product support both fiat and cryptocurrencies simultaneously?

No direct simultaneous support; depends on operator ecosystems.

Is there integration with DeFi protocols in this product?

No information available on DeFi integration.

Does this product support cryptocurrency staking?

Not supported.

Is there an escrow system for large transactions in this product?

Not applicable.

Does this product support multi-signature for crypto payments?

Not supported.

Is there an anti-money laundering (AML) system in this product?

Complies with AML regulations through operator systems with transaction monitoring.

Does this product support automatic transaction screening?

Supports automatic transaction screening aligned with AML.

Is there integration with sanctions lists in this product?

Incorporates sanctions list checks through operator compliance systems.

Does this product support suspicious activity reporting?

Supports suspicious activity reporting in compliance with regulatory requirements.

Is there a tax accounting system in this product?

Tax reporting supported through integration with operator’s financial systems.

Does this product support automatic report generation?

Supports automated report scheduling and generation to facilitate compliance and operational overview.

Is there integration with tax systems in this product?

Integrates with tax systems through operator reporting tools.

Does this product support transaction fee accounting?

Supports transaction fee accounting in line with operator agreements.

Is there a payment reconciliation system in this product?

Supports payment reconciliation via operator financial systems.

Does this product support chargeback handling?

Integrated into operator dispute management systems.

Is there a fraud detection system for payments in this product?

Facilitates fraud detection in payments through operator tools.

Does this product support 3D Secure authentication?

Supports 3D Secure protocols as part of operator payment gateways.

Is there a credit risk assessment system in this product?

Depends on operator credit risk management processes.

Does this product support installment payments?

Not typically supported in live casino payments.

Is there integration with buy-now-pay-later services in this product?

No public information on buy-now-pay-later (BNPL) integration.

Does this product support corporate banking for B2B clients?

Not applicable.

Is there an automatic refund system in this product?

Operator managed; platform supports integration with refund processes.

What security certificates does this product have?

Holds ISO 9001 certification and complies with major gaming regulatory security standards.

Does this product support ISO 27001 compliance?

No public confirmation; likely compliance with industry security certifications encouraged.

Is there PCI DSS certification for this product?

No direct PCI DSS certification as a live game content provider; operators handle payment compliance.

Does this product support GDPR compliance?

Fully GDPR compliant covering security and privacy aspects.

Is there certification from gambling commissions for this product?

Licensed by UK Gambling Commission, MGA, and Romanian Gambling Authorities.

Does this product support eCOGRA certification?

No public information about eCOGRA certification.

Is there GLI testing for games in this product?

No specific data; likely submits games for GLI testing as per industry requirements.

Does this product support iTech Labs certification?

No public confirmation available.

Are there regular security audits for this product?

Regular security audits performed aligned with licensing and corporate standards.

Does this product support penetration testing?

Engages in periodic penetration testing to ensure platform security.

Are there bug bounty programs for this product?

No public information on bug bounty programs.

Does this product support data encryption at rest?

Supports encryption of data at rest following best practices.

Is there data encryption in transit in this product?

Ensures encryption in transit for all communications, including live video streams.

Does this product support end-to-end encryption?

Applies end-to-end encryption where feasible within live streaming architecture.

Is there a key management system in this product?

Implements secure key management systems for cryptographic keys.

Does this product support hardware security modules (HSM)?

No public details on Hardware Security Module use.

Is there an intrusion detection system in this product?

Employs intrusion detection systems as part of cybersecurity measures.

Does this product support DDoS protection?

Uses DDoS protection technologies to safeguard streaming and platform availability.

Are there firewall and WAF protection in this product?

Utilizes firewalls and web application firewalls for security.

Does this product support rate limiting?

Implements rate limiting to prevent abuse and denial of service.

Is there a security monitoring system in this product?

Continuous security monitoring integrated into platform operations.

Does this product support SIEM integration?

Likely integrates with SIEM solutions for comprehensive security event management.

Are there automatic alerts for incidents in this product?

Automatic alerting for security incidents as part of response protocols.

Does this product support incident response procedures?

Maintains incident response procedures aligned with industry best practices.

Is there a backup and disaster recovery system in this product?

Robust backup and disaster recovery systems in place to ensure data integrity and service continuity.

Does this product support geographic redundancy?

Uses geographically redundant data centers to enhance resilience and uptime.

Are there RTO/RPO guarantees for this product?

Aims to meet industry-standard RTO (Recovery Time Objective) and RPO (Recovery Point Objective) SLAs.

Does this product support business continuity planning?

Has business continuity planning integrated to minimize operational disruptions.

Is there an access control system in this product?

Implements strict access control systems for platform and data access.

Does this product support role-based access control?

Supports role-based access control to segregate duties and limit privileges.

Is there an audit trail for all actions in this product?

Comprehensive audit trail system for all critical actions and transactions.

What built-in analytical tools are available in this product?

Provides operators with built-in analytical dashboards and data insights.

Does this product support real-time analytics?

Supports real-time analytics for monitoring live game activity and performance.

Are there operator dashboards in this product?

Offers operator dashboards to manage games, players, and performance metrics.

Does this product support custom reports?

Enables generation of custom reports tailored to operator needs.

Is there automatic report generation in this product?

Supports automated report scheduling and generation to facilitate compliance and operational overview.

Does this product support scheduled reporting?

Operators can schedule automated reporting for regular insights.

Is there data export in various formats from this product?

Supports standard data export formats such as CSV, Excel, JSON.

Does this product support data mining functionality?

Facilitates data mining for player behavior and operational optimization.

Is there predictive analytics in this product?

Uses predictive analytics to enhance player engagement and retention strategies.

Does this product support machine learning for analytics?

Employs machine learning models to analyze player data and detect patterns.

Is there player behavior analytics in this product?

Provides detailed player behavior analytics to support responsible gaming and marketing.

Does this product support cohort analysis?

Supports cohort analysis for player segmentation over time.

Are there LTV (lifetime value) calculations in this product?

Enables lifetime value calculations for players through integrated analytics tools.

Does this product support churn prediction?

Utilizes churn prediction models to identify at-risk players.

Are there revenue optimization tools in this product?

Offers tools to optimize revenue through data-driven insights and dynamic offers.

What technical support channels are available for this product?

Provides technical support via email and ticketing systems.

Does this product offer 24/7 technical support?

Offers 24/7 technical support to partners and operators.

Is there a multi-level support system for this product?

Operates a multi-level support system to resolve issues effectively.

Does this product support remote diagnostics?

Supports remote diagnostics and troubleshooting capabilities.

Is there on-site support available for this product?

Onsite support availability upon request or contract.

Does this product support a ticketing system?

Maintains a ticketing system to track and manage support requests.

Are there SLA guarantees for support of this product?

Provides SLAs to partners ensuring uptime and support responsiveness.

Does this product offer priority support for critical clients?

Offers priority support for high-value clients and critical issues.

Are there dedicated support managers for this product?

Assigns dedicated account and technical managers to significant partners.

Does the company offer migration assistance for this product?

Provides migration assistance for operators moving to Authentic Gaming platforms or services.