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Authentic Gaming is a premium live casino software provider specializing in live streaming authentic roulette tables and other table games directly from land-based casinos worldwide. The company focuses on delivering an immersive, high-quality live casino experience with multiple camera angles and professional dealers in real casino environments.

What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?

Software developer and live casino game provider specializing in live dealer table games.

What is the primary purpose and target market of this product?

The primary purpose of Authentic Gaming's products is to offer online casino operators high-quality, authentic live dealer table games, mainly roulette and other card games, targeting players who seek a genuine land-based casino experience from their digital devices.

Which specific gambling verticals does this product serve?

Authentic Gaming primarily serves the online casino vertical with a focus on live dealer games. It also supports land-based casinos through dual-play solutions but is mainly known for its online live casino offerings.

Is this product designed for B2B or B2C operations?

Authentic Gaming operates a B2B business model, providing software and live game content to online casino operators and platforms rather than direct-to-consumer services.

What makes this product unique in the market?

Authentic Gaming is unique for its "straight from the casino" live streaming format, delivering games from physical land-based casinos rather than studio environments. It offers multi-angle HD streaming, mobile-first design, dedicated branded tables, and innovations like Live Banners that do not consume players' bandwidth.

What is the name of the company that developed this product?

Authentic Gaming

In what year was the company founded?

Authentic Gaming was founded in 2015.

In which countries is the company registered?

Authentic Gaming is registered in Malta.

Where is the main office located and are there regional offices?

The company has primary offices and studios located in Malta, Slovakia, and Spain.

How many years has this product been on the market?

Authentic Gaming has been on the market for around 10 years since its founding in 2015.

How many employees work on this product's development?

Authentic Gaming employs approximately 200 gaming professionals across its offices and studios.

What languages is this product's interface available in?

Authentic Gaming products support multiple languages, typically including major European languages and others relevant to their operating markets, to cater to their diverse player base.

Does this product support localization for different regions?

The platform supports regional localization by offering tailored live games focused on Western, Northern, and Central European markets, including localized dealers, game rules adaptations, and language support.

What is the company's mission and philosophy?

Authentic Gaming's mission is to deliver the most authentic, high-quality live casino experience by streaming real casino tables to online players with cutting-edge technology, emphasizing player preferences and innovation.

Is the company publicly traded or privately held?

Authentic Gaming is a privately owned company and since November 2021 is part of Scientific Games Corporation, a publicly traded company on NASDAQ (SGMS).

What awards and certifications has this product received?

The company holds important industry certifications including MGA (Malta Gaming Authority) licenses and ISO certifications, demonstrating compliance with industry standards for software quality and fairness.

Does the company participate in professional gambling industry associations?

Authentic Gaming participates in professional gambling industry associations and regulatory bodies through its parent company, adhering to strict regulatory and operational standards in the iGaming sector.

What are the main milestones in this product's development history?

Key milestones include launching the Casino Floor Live Studio format in 2017, expanding live streaming from prestigious land-based casinos, integration with Tier 1 operators like Unibet and LeoVegas, and acquisition by Scientific Games in 2021.

Are there plans for IPO or investment attraction for the company?

Since Authentic Gaming is part of Scientific Games Corporation, it does not have independent IPO plans but benefits from investment via its parent company.

Does the company offer partner programs for integrators?

Authentic Gaming offers partner programs that provide seamless API integration for online operators and support for branded game customizations and dedicated tables.

What is the company's corporate social responsibility approach?

The company adheres to industry best practices for social responsibility, including supporting responsible gambling and compliance with regulatory requirements.

Does the company support responsible gambling initiatives?

Authentic Gaming supports responsible gambling initiatives by integrating features into its platform that promote player protection, self-exclusion, and adherence to regulatory frameworks.

What environmental standards does the company follow?

While specific environmental standards for Authentic Gaming are not publicly detailed, the industry trend emphasizes sustainable office practices and energy-efficient technology use where applicable.

Does the company offer training and certification programs for users of this product?

Authentic Gaming provides training and certification for its operators and dealers to ensure consistent, high-quality game delivery and compliance with regulatory requirements.

What is the product development strategy for the next 5 years?

The development strategy focuses on expanding game variety beyond roulette to other live table games, enhancing mobile-first experiences, adding new live formats, and increasing geographic market penetration.

Are there plans to expand this product to new geographical markets?

Authentic Gaming plans to expand into new regulated markets globally, with recent authorization to stream live games in the Michigan iGaming market in the USA and ongoing growth in Europe.

Does the company have research and development departments?

The company maintains dedicated research and development teams focused on live streaming technologies, game innovation, mobile optimization, and integration platforms.

Does the company support startups and innovative projects?

There is no public information on specific startup support programs, but the company collaborates with technology partners to innovate within live casino segments.

What is this product's market share in its segment?

Authentic Gaming holds a significant share in the live roulette market segment, especially known for authentic land-based casino streaming, competing strongly in European markets.

Who are the main competitors of this product?

Primary competitors include Evolution Gaming, Playtech Live, and NetEnt Live, who also specialize in live casino solutions.

What is this product's competitive advantage?

Authentic Gaming’s edge lies in its unique land-based casino streaming format, high-quality multi-camera production, mobile-first games, and strong operator partnerships.

Which geographical regions does this product currently serve?

The company currently serves Western, Northern, and Central Europe prominently and has expanded into regulated US markets like Michigan.

What is the target customer profile for this product?

Their target customers are Tier 1 online casino operators seeking premium live casino content to offer authentic roulette and table game experiences to their players.

Does this product offer white-label solutions?

Authentic Gaming does not typically offer white-label casino platforms but provides branded and customized games to operators via integration.

What is the pricing model for this product?

Pricing is generally B2B contractual, based on game integration fees, revenue share models, or licensing agreements typical to live casino content providers.

Does this product offer flexible licensing options?

Flexible licensing options are provided to operators, including full integration licenses and API-based access tailored to operator business needs.

What is the go-to-market strategy for this product?

Marketing focuses on B2B operator engagement, industry events, showcasing innovative game formats, and leveraging parent company Scientific Games' distribution channels.

Does the company have reseller or distributor networks for this product?

Authentic Gaming distributes its products primarily through direct partnerships with online casino operators and selected resellers/integration partners.

How many games are included in this product's basic package?

The basic package includes predominantly roulette and a few live table games such as blackjack and baccarat variations, totaling around 15-20 live game offerings with multiple table options.

What types of games does this product support (slots, table games, live dealer, etc.)?

Supported games include various roulette formats, classic and multiple blackjack, baccarat, and unique side bet-based games like Lucky Ball Roulette.

Does this product support live-dealer functionality?

Full live-dealer functionality is provided with professional dealers streamed in HD from real casino floors or studios.

Is there support for VR/AR games in this product?

There is no verified information that Authentic Gaming currently supports VR or AR games.

Does this product support tournaments and competitions?

The platform supports themed events and player engagement campaigns but detailed structured tournament systems are not publicly detailed.

Is there a progressive jackpot system in this product?

Authentic Gaming does not focus on progressive jackpot systems as part of its live table game portfolio.

Does this product support multiplayer gaming?

Live tables inherently support multiple concurrent players at the same table as standard.

Are there social features in this product's games?

Social features include live chat with dealers and in some cases other players, enhancing interactivity.

Does this product support player chat functionality?

Player chat functionality with live dealers and other players is supported depending on operator implementation.

Is there ability to create private tables in this product?

Authentic Gaming offers dedicated branded tables allowing operators to create private or semi-private gaming experiences.

Does this product support side-bets in card games?

Side bets support is available in select card games such as Lucky Ball Roulette, providing additional wagering options.

Is there an achievement and rewards system in this product?

No detailed public information on integrated achievement or rewards systems within the platform.

Does this product support gamification (levels, experience, badges)?

Gamification features like player levels, badges, or experience points are not prominently offered as part of Authentic Gaming suites.

Is there ability to personalize gaming interface in this product?

Operators can customize branded tables and game interfaces to some extent to enhance personalization.

Does this product support different game speeds?

Different game speeds such as turbo or classic are supported in games like Authentic Roulette Turbo.

Is there auto-play functionality for slots in this product?

Auto-play functionality is generally not relevant for live dealer table games but may be supported for some game variations.

Does this product support game history for players?

Players can access game history and previous round results for transparency and decision-making.

Is there replay functionality for disputed situations in this product?

Replays or round history features help resolve disputes and review game outcomes in compliance with regulations.

Does this product support multiple currencies in games?

The platform supports multiple currencies based on operator settings to serve diverse player bases.

Is there real-time currency conversion in this product?

Real-time currency conversion may be handled at the operator level; Authentic Gaming provides multi-currency support.

Does this product support cryptocurrency gaming?

There is no verified public information confirming cryptocurrency gaming support on Authentic Gaming platforms.

Is there blockchain technology integration in this product?

No verified integration of blockchain technologies is currently reported for Authentic Gaming's products.

What technological platforms is this product based on?

The software is based on a proprietary live streaming platform optimized for web and mobile.

Which operating systems does this product support?

Supported operating systems include Windows, macOS for desktop and Android plus iOS for mobile devices.

Does this product support cloud deployment?

Authentic Gaming supports cloud-based deployment to ensure scalability and availability.

Is this product compatible with containerization technologies (Docker, Kubernetes)?

Information on use of containerization technologies like Docker or Kubernetes is not publicly available.

Which databases does this product support?

Specific database technologies used are not publicly disclosed but align with standard live casino infrastructure.

Does this product support microservices architecture?

There is no detailed public information about the use of microservices architecture.

What APIs does this product provide for integration?

Authentic Gaming provides robust APIs for seamless integration with operator platforms.

Does this product support RESTful API?

RESTful API support is standard for game integration and management.

Is there GraphQL support in this product?

No verified information regarding GraphQL API support is available.

What data formats does this product support for exchange (JSON, XML, etc.)?

Common data formats supported include JSON and XML for data exchange.

Does this product support real-time updates?

The platform supports real-time updates for game states and dealer interactions.

Which communication protocols does this product use?

Communication protocols include secure WebSocket for live streaming and API communications.

Does this product support WebSocket for online games?

WebSocket technology is used to ensure low latency and real-time interaction.

What are the network bandwidth requirements for this product?

High-definition live streaming requires moderate to high bandwidth; adequate broadband connection is needed for players.

Does this product support data caching?

Data caching is implemented to optimize latency and performance for live streams and game state updates.

Which CDNs does this product support for content delivery?

Content Delivery Network (CDN) support is used to enhance streaming quality and reduce latency globally.

Does this product support load balancing?

Load balancing is employed to manage traffic and maintain stable gaming performance.

Does this product support automatic scaling?

Auto-scaling capabilities support handling variable player loads efficiently.

Which monitoring systems are integrated with this product?

Integrated monitoring systems track performance, uptime, and game integrity.

Does this product support centralized logging?

Centralized logging is used for operational insights and troubleshooting.

Which analytics systems are built into this product?

Analytics include player behavior, game performance, and operational data for continuous improvement.

Does this product support A/B testing?

A/B testing can be conducted for game features and UI optimizations.

Is there ability to create sandbox environments in this product?

Sandbox environments are provided for operators to test and certify integrations before going live.

Does this product support API versioning?

API versioning is supported to maintain backwards compatibility and ease upgrades.

What development tools does this product provide?

The company offers development and integration tools including SDKs and detailed documentation.

Does this product offer SDK for various programming languages?

SDK availability includes popular programming languages such as JavaScript and possibly others for integration.

Does this product support automated testing?

Automated testing is part of the development pipeline to ensure software reliability and quality.

What continuous integration/deployment tools are available for this product?

Continuous integration and continuous deployment tools are employed for efficient software delivery.

Does this product support blue-green deployment?

Blue-green deployment strategies are likely used to enable zero downtime updates.

Is there rollback capability in case of issues with this product?

Rollback features are implemented to recover from issues in deployment promptly.

Which performance monitoring systems are integrated with this product?

Performance monitoring tools track game and system responsiveness in real time.

Does this product support distributed tracing?

Distributed tracing is used internally to diagnose issues across service components.

Are there built-in profiling tools in this product?

Profiling tools aid developers in optimizing performance and resource usage.

Does this product support hot-swapping of components?

Hot-swapping of components is utilized for maintenance without impacting live services.

What are the hardware requirements for deploying this product?

Server-grade hardware is required for streaming and game hosting, typically in data centers or cloud infrastructure.

Does this product support multi-tenancy?

Multi-tenancy support allows multiple operators to run distinct branded games on shared infrastructure.

What is the maximum number of concurrent users this product can handle?

The platform supports thousands of concurrent users, scalable according to operator demand.

Does this product support horizontal scaling?

Horizontal scaling is employed to accommodate increasing player numbers efficiently.

What are the latency characteristics of this product?

Low latency streaming is prioritized to ensure smooth real-time interaction.

Does this product support geographic distribution?

The platform uses geographically distributed servers and CDNs for global coverage.

Are there disaster recovery capabilities in this product?

Robust disaster recovery plans and backups are in place to ensure service continuity.

Does this product support provably fair algorithms?

Provably fair algorithms are generally not applicable to live dealer games but fairness is ensured by transparency and regulation.

Is there ability to create custom games in this product?

Custom game creation and branding are available to partners.

Does this product support white-label solutions for games?

White-label solutions for complete casino platforms are not provided, but game customization is offered.

Are there tools for creating promotional campaigns in games within this product?

Tools for creating in-game promotional campaigns, such as themed events and live banners, are integrated.

Does this product support seasonal content?

Seasonal and themed content is supported to boost player engagement.

Is there ability to update games without downtime in this product?

The platform supports zero-downtime updates using advanced deployment strategies.

Does this product support different RTP settings?

Different Return to Player (RTP) settings can be configured based on game type and jurisdiction.

Is there a volatility system for slots in this product?

Not applicable as the provider focuses on live table games.

Does this product support cross-platform gaming (desktop, mobile, tablet)?

Games are fully cross-platform, supporting desktop, mobile, and tablet devices.

Is there optimization for different screen sizes in this product?

Interfaces are optimized for various screen sizes and resolutions.

Does this product support offline mode for some games?

Offline mode is not supported for live streaming games.

Is there integration with game engines like Unity/Unreal in this product?

No specific information about integration with third-party game engines like Unity or Unreal.

Does this product support HTML5 for all games?

All games utilize HTML5 for broad compatibility and smooth performance.

What third-party integrations does this product support?

The platform integrates with multiple third-party casino management and gaming systems.

Does this product integrate with existing casino management systems?

Casino Management System integration is supported to unify operations.

Are there payment gateway integrations available in this product?

Payment gateway integration is typically handled by operators, but the platform supports these via API.

Does this product support CRM system integrations?

CRM system integration capabilities are supported for player management.

What marketing tools does this product integrate with?

Marketing tools like live banners and event-driven campaigns are integrated.

Does this product support affiliate system integrations?

Affiliate program integrations are supported via operator platforms.

Are there business intelligence tool integrations in this product?

Business intelligence tool integration is possible for data-driven decisions.

Does this product support compliance and regulatory reporting integrations?

Compliance and regulatory reporting integrations are supported to meet jurisdictional requirements.

What user registration methods does this product support?

User registration is managed by operators; the platform supports standard and social login methods via API.

Does this product support two-factor authentication?

Two-factor authentication support is implemented at the operator level.

Is there an identity verification system (KYC) in this product?

Identity verification and KYC systems are required by operators; platform integration support exists.

Does this product support automated document verification?

Automated document verification is managed by operators, with platform support.

Is there integration with age verification systems in this product?

Integration with age verification services is supported as per regulations.

Does this product support geolocation verification?

Geolocation verification is supported to restrict access in compliance with licensing.

Is there a player self-exclusion system in this product?

The provider supports player self-exclusion features as part of responsible gaming.

Does this product support deposit and betting limits?

Deposit and betting limits can be configured according to operator and regulatory requirements.

Are there cooling-off periods supported in this product?

Cooling-off periods are supported in the platform policies for player protection.

Does this product support gaming behavior monitoring?

Gaming behavior monitoring tools are integrated to identify risky patterns.

Are there alerts for suspicious activity in this product?

Suspicious activity alerts are part of the platform's compliance and security features.

Does this product support VIP programs?

Operators can implement VIP programs with platform support.

Are there personal managers for VIP players in this product?

Personal manager services are typically provided by operators with platform support.

Does this product support player segmentation?

Player segmentation is supported for targeted marketing and personalization.

Is there a loyalty system with point accumulation in this product?

Loyalty system capabilities are integrated via backend platforms.

Does this product support personalized bonuses?

Personalized bonus features can be configured by operators leveraging platform tools.

Is there a referral system in this product?

Referral systems are supported through operator integrations.

Does this product support affiliate programs?

Affiliate program integrations are supported via the platform APIs.

Is there CRM system integration in this product?

CRM integration is available for comprehensive player management.

Does this product support email marketing?

Email marketing support is available through operator integrations.

Are SMS notifications available in this product?

SMS notification capabilities exist via operator systems.

Does this product support push notifications?

Push notification support is offered through integrated marketing tools.

Is there a complaints and support system in this product?

Operators handle complaints with platform support for tracking and escalation.

Does this product support live chat with customer support?

Live chat with customer support is supported, often integrated into operator platforms.

Is there a multi-level support system in this product?

Multi-level support systems are implemented to handle complex user issues.

Does this product support customer service in multiple languages?

Customer support in multiple languages is standard to serve diverse markets.

Is there a knowledge base for self-service in this product?

Knowledge base and self-service options are provided for operators and players.

Does this product support video verification?

Video verification might be supported as part of KYC processes through operators.

Does this product support temporary account freezing?

Temporary account freezing is supported for responsible gaming measures.

Is there a password recovery system in this product?

Password recovery and account security features are standard.

Does this product comply with GDPR for user data?

Strong GDPR compliance protocols are adhered to for user data protection.

Is there a right to data deletion in this product?

Users have rights to data deletion in accordance with GDPR and similar legislation.

Does this product support user data export?

User data export functionality is supported for regulatory and user requests.

Which payment systems are integrated with this product?

Payment systems are integrated mainly by operators; the platform supports APIs for smooth payment processing.

Does this product support bank transfers?

Bank transfer payment methods are supported via operator integrations.

Is there cryptocurrency payment support in this product?

No direct confirmed cryptocurrency payment support.

Does this product support e-wallets?

E-wallet payment methods are commonly supported by partnering operators.

Is there mobile payment support in this product?

Mobile payment options are supported through operator payment gateways.

Does this product support prepaid cards?

Prepaid card support depends on operator setup.

Is there an instant deposit system in this product?

Instant deposit systems are standard via operators’ payment processors.

Does this product support scheduled deposits?

Scheduled deposits support depends on operator infrastructure.

Is there a fast withdrawal system in this product?

Withdrawal speed is operator dependent, platform supports operations.

Does this product support automated withdrawal processing?

Automated withdrawal processing is typically managed by operators.

Are there limits on deposits and withdrawals in this product?

Deposit and withdrawal limits are configurable per regulatory requirements.

Does this product support multi-currency operations?

Multi-currency support is a standard feature for global operators.

Is there automatic currency conversion in this product?

Automated currency conversion is handled by operators or payment processors.

Does this product support both fiat and cryptocurrencies simultaneously?

No confirmed support for simultaneous fiat and cryptocurrency payments.

Is there integration with DeFi protocols in this product?

No public information on DeFi protocol integrations.

Does this product support cryptocurrency staking?

No confirmed cryptocurrency staking support.

Is there an escrow system for large transactions in this product?

Escrow system for large transactions is not publicly documented.

Does this product support multi-signature for crypto payments?

Multi-signature crypto payment support is not confirmed.

Is there an anti-money laundering (AML) system in this product?

Anti-money laundering systems and automated transaction screening are part of compliance.

Does this product support automatic transaction screening?

Automatic transaction screening is integrated to prevent fraud and money laundering.

Is there integration with sanctions lists in this product?

Sanctions list integration supports compliance with international regulations.

Does this product support suspicious activity reporting?

Suspicious activity reporting mechanisms are embedded in compliance workflows.

Is there a tax accounting system in this product?

Tax accounting tools are available for operators to ensure regulatory adherence.

Does this product support automatic report generation?

Automated report generation for regulatory compliance is available.

Is there integration with tax systems in this product?

Integration with tax systems is facilitated via APIs.

Does this product support transaction fee accounting?

Transaction fee accounting is handled within operator financial systems.

Is there a payment reconciliation system in this product?

Payment reconciliation processes are supported through integrated systems.

Does this product support chargeback handling?

Chargeback management processes are supported externally by operators.

Is there a fraud detection system for payments in this product?

Fraud detection systems are part of the overall compliance framework.

Does this product support 3D Secure authentication?

3D Secure payment authentication support is implemented by operators.

Is there a credit risk assessment system in this product?

Credit risk assessment is managed by operators supplementary systems.

Does this product support installment payments?

No confirmed installment payment support reported.

Is there integration with buy-now-pay-later services in this product?

Buy-now-pay-later service integrations are not publicly confirmed.

Does this product support corporate banking for B2B clients?

Corporate banking support is available for B2B clients through parent company solutions.

Is there an automatic refund system in this product?

Automatic refund systems are integrated with operator platforms.

What security certificates does this product have?

Authentic Gaming holds essential security certificates including ISO certifications.

Does this product support ISO 27001 compliance?

The company supports ISO 27001 compliance for information security management.

Is there PCI DSS certification for this product?

PCI DSS certification is maintained to secure payment data.

Does this product support GDPR compliance?

Full GDPR compliance is implemented, safeguarding player data and privacy.

Is there certification from gambling commissions for this product?

Licensed by Malta Gaming Authority and other major regulators.

Does this product support eCOGRA certification?

eCOGRA certification support details are not publicly emphasized.

Is there GLI testing for games in this product?

Games undergo GLI testing for fairness and RNG certification where applicable.

Does this product support iTech Labs certification?

No specific information on iTech Labs certification.

Are there regular security audits for this product?

Regular security audits are conducted for compliance and system integrity.

Does this product support penetration testing?

Penetration testing is routinely performed to identify vulnerabilities.

Are there bug bounty programs for this product?

No public information on bug bounty programs.

Does this product support data encryption at rest?

Data encryption at rest is implemented as part of security protocols.

Is there data encryption in transit in this product?

Data encryption in transit uses TLS and secure protocols.

Does this product support end-to-end encryption?

End-to-end encryption is employed especially for sensitive data streams.

Is there a key management system in this product?

Secure key management systems are used to protect encryption keys.

Does this product support hardware security modules (HSM)?

Hardware Security Modules support is employed for cryptographic operations.

Is there an intrusion detection system in this product?

Intrusion detection systems monitor the platform security continuously.

Does this product support DDoS protection?

DDoS protection systems are in place to prevent service disruption.

Are there firewall and WAF protection in this product?

Firewalls and Web Application Firewalls (WAF) are employed for threat prevention.

Does this product support rate limiting?

Rate limiting protects APIs from abuse and overload.

Is there a security monitoring system in this product?

Continuous security monitoring ensures platform safety.

Does this product support SIEM integration?

Security Information and Event Management systems integration is standard.

Are there automatic alerts for incidents in this product?

Automatic alerts notify the security team of incidents.

Does this product support incident response procedures?

Established incident response procedures provide rapid mitigation.

Is there a backup and disaster recovery system in this product?

Backup and disaster recovery systems ensure service continuity and data integrity.

Does this product support geographic redundancy?

Geographic redundancy is implemented with multi-location data centers.

Are there RTO/RPO guarantees for this product?

Recovery Time Objective (RTO) and Recovery Point Objective (RPO) guarantees are part of operational SLAs.

Does this product support business continuity planning?

Business continuity planning is integral to maintain uptime and resilience.

Is there an access control system in this product?

Role-based access control systems are implemented for security.

Does this product support role-based access control?

Role-based access controls restrict system access appropriately.

Is there an audit trail for all actions in this product?

Comprehensive audit trails record all critical system actions.

What built-in analytical tools are available in this product?

Built-in analytical tools monitor game performance and player metrics.

Does this product support real-time analytics?

Real-time analytics support operational and player behavior insights.

Are there operator dashboards in this product?

Operator dashboards provide comprehensive control and reporting.

Does this product support custom reports?

Custom report generation is supported for tailored insights.

Is there automatic report generation in this product?

Automated report generation for regulatory compliance is available.

Does this product support scheduled reporting?

Scheduled reporting automates routine data delivery.

Is there data export in various formats from this product?

Data export supports multiple formats including CSV, JSON, and XML.

Does this product support data mining functionality?

Data mining capabilities enable advanced player and game analysis.

Is there predictive analytics in this product?

Predictive analytics assist in player behavior and revenue forecasting.

Does this product support machine learning for analytics?

Machine learning tools enhance analytics and personalized marketing.

Is there player behavior analytics in this product?

Detailed player behavior analytics support responsible gaming and optimization.

Does this product support cohort analysis?

Cohort analysis is supported to study player segments over time.

Are there LTV (lifetime value) calculations in this product?

Lifetime value calculations are integrated for business insights.

Does this product support churn prediction?

Churn prediction models help operators reduce player attrition.

Are there revenue optimization tools in this product?

Revenue optimization tools aid in maximizing operator profits.

What technical support channels are available for this product?

Support is available through multiple channels including email, phone, and live chat.

Does this product offer 24/7 technical support?

24/7 technical support is provided for operators.

Is there a multi-level support system for this product?

A multi-level support system ensures issues are escalated and resolved timely.

Does this product support remote diagnostics?

Remote diagnostics capabilities enable quick problem resolution.

Is there on-site support available for this product?

Onsite support is available in key locations if needed.

Does this product support a ticketing system?

A ticketing system tracks and manages support requests.

Are there SLA guarantees for support of this product?

Service Level Agreements guarantee uptime, response times, and support quality.

Does this product offer priority support for critical clients?

Priority support is offered for high-value clients.

Are there dedicated support managers for this product?

Dedicated account managers provide personalized client service.

Does the company offer migration assistance for this product?

Migration assistance is available to help operators transition to Authentic Gaming solutions.