CasinoTrac is a premier casino management system developed by Table Trac, Inc., focused on streamlining and optimizing casino operations with real-time, data-driven solutions, including player tracking, accounting, loyalty programs, and promotions management.
CasinoTrac is a casino management system software developer and platform provider specializing in casino operational management and analytics.
CasinoTrac's primary purpose is to provide an integrated, real-time management system for casinos to enhance operational efficiency, player engagement, revenue audit, and loyalty, targeting casinos of various sizes globally.
CasinoTrac serves primarily the land-based casino vertical with modules for slot management, table game management, cage operations, and also supports cashless wagering environments.
CasinoTrac operates on a B2B business model, providing its casino management system and integrated services directly to casino operators and gaming companies.
Unique features of CasinoTrac include real-time, unified casino management across multiple departments, patented table game accounting and player tracking, cashless wagering systems, integrated loyalty and bonusing programs, and extensive analytics tools like DataTrac for advanced decision-making.
The company behind CasinoTrac is Table Trac, Inc.
Table Trac, Inc., the developer of CasinoTrac, was founded in 1995.
Table Trac, Inc. is registered in the United States.
Primary office location is Minnetonka, Minnesota, USA, with a significant presence servicing casinos in 13 countries and 41 Native American tribes.
CasinoTrac has been on the market for approximately 30 years, considering its 1995 founding and ongoing service developments.
Specific development team size is not publicly verified; however, typical casino software providers of this scale usually maintain dedicated teams ranging from dozens to over a hundred developers and support staff.
CasinoTrac products typically support multiple languages relevant to their operational regions, including English and other languages, to cater to diverse international markets.
CasinoTrac supports regional localization capabilities including multi-currency handling, compliance with local gaming regulations, and tailored player loyalty configurations.
The company's mission is to deliver secure, unified, and stable casino management solutions that empower operators to optimize their operations and elevate the player experience through advanced technology.
Table Trac, Inc. is a publicly traded company under OTCQX with ticker symbol TBTC.
Verified company-specific awards or certifications are not publicly detailed; industry-standard certifications likely include GLI certification for compliance and ISO-related standards for security.
Table Trac is likely a member of professional gambling industry associations such as the American Gaming Association (AGA) and others relevant to regulated casino software providers.
Key milestones include launching CasinoTrac CMS, achieving over 300 casino installations worldwide, integrating patented TableTrac real-time table accounting, and enhancing cashless wagering support and loyalty programs.
Table Trac, Inc. is publicly traded with no current public information indicating new IPO or investment attraction plans.
CasinoTrac offers partner programs for integrators including collaboration on deployment, system integration, and support services to optimize casino operations.
CasinoTrac supports responsible gambling initiatives through player tracking, self-exclusion features, and customizable player limits as part of its comprehensive management system.
Specific environmental standards adherence is not disclosed; generally, casino software providers ensure data center energy efficiency and compliance with applicable regulations to reduce environmental impact.
CasinoTrac provides training and certification programs for casino staff and system users, including system operation, reporting tools, and compliance procedures.
The product development strategy focuses on enhancing real-time data analytics, expanding cashless wagering capabilities, improving player personalization, and integrating more mobile and self-service technologies.
CasinoTrac plans continued expansion in North America particularly Nevada, and growth into European markets and other international territories with regulated gaming industries.
CasinoTrac maintains dedicated research and development departments focused on software enhancements, security improvements, and integration of new gaming technologies.
CasinoTrac incorporates trends such as cashless gaming, mobile integration, advanced data analytics, cloud-native architecture, and real-time business intelligence.
There is no specific information on startup support; however, large casino software providers sometimes engage with startups via partnership programs for innovation in gaming tech.
CasinoTrac holds a strong market position with over 300 casino installations globally including large Native American tribal casinos and multiple jurisdictions.
Primary competitors include WIGOS by Win Systems, Konami SYNKROS, NOVOVISION, and Advansys Nexio.
Competitive advantages are unified real-time management, patented table game accounting, strong cashless wagering platform, and extensive loyalty and bonusing features with proven operational stability.
CasinoTrac currently serves clients primarily in the United States with significant presence in Native American casinos, Canada, and some international markets including 13 countries.
Target customers are mid to large-scale land-based casino operators seeking integrated, stable, and secure management solutions for slot and table operations.
CasinoTrac does not prominently advertise white-label solutions; the system is mainly sold as a proprietary integrated platform to casino operators.
CasinoTrac offers lifetime licensing with an “all-in” pricing model covering the life of the contract, avoiding third-party fees.
The marketing strategy includes participation in key industry events like G2E, personalized customer meetings, case studies reflecting operational success, and leveraging word-of-mouth in deployments.
CasinoTrac utilizes direct sales supplemented by service and support networks in key gaming jurisdictions like Nevada and tribal casinos.
CasinoTrac as a CMS does not bundle games but supports integration for managing thousands of slot and table games deployed by the casino.
Supports all major gaming types including slot machines, electronic table games, live dealer table games integrated through monitoring.
Yes, CasinoTrac supports live dealer table game management with real-time data tracking and accounting.
No verified information indicates support for VR or AR games within CasinoTrac’s current product suite.
CasinoTrac offers tools which can support tournaments and competitions coordination through its promotions and loyalty management.
Supports progressive jackpots management including mystery and themed progressive jackpot configurations.
Multiplayer gaming functionality is generally supported at table management level where multiple players participate at a table simultaneously.
No verified support for player chat functionality within the core CasinoTrac platform.
Supports private table management in live table game operations as part of enhanced pit management tools.
Side-bets support is typical in integrated table management solutions; CasinoTrac’s TableTrac module supports full table accounting including bets and side bets.
CasinoTrac supports tiered loyalty and rewards systems which include achievements to incentivize player engagement.
Yes, supports gamification elements like player levels, experience points, badges, and reflexive rewards.
Offers player interface personalization driven by technology-enabled features to enhance customer experience.
No specific data; casinos typically manage game speeds on hardware level rather than via CMS platforms.
Auto-play features pertain to slot machines and are generally managed by game providers, not directly by the CMS.
Supports game history tracking for players for audit and responsible gaming purposes.
Replay of disputed game situations is usually managed at the game provider level, not by CMS platforms like CasinoTrac.
Supports multi-currency environments essential for regional and Native American casino operations.
Real-time currency conversion is supported to accommodate multi-currency operations.
No verified support or integration for cryptocurrency gaming at this time.
No current blockchain technology integration is publicly indicated.
CasinoTrac is based on secure, stable platforms including Microsoft SQL Server and virtualization environments like VMWare and Hyper-V.
Supports cloud-based or local server deployments depending on casino requirements.
No explicit mention of containerization technologies such as Docker or Kubernetes.
Uses Microsoft SQL Server as the primary database backend.
No public indication of microservices architecture adoption.
Provides APIs for system integration although detailed technical API specifications are not publicly released.
RESTful API support is typical in modern CMS for integration, likely supported but not explicitly confirmed.
No specific information on GraphQL support.
Supports common data formats for exchange including JSON and XML.
Real-time updates for machine status, player tracking, and system events are core features.
Uses standard casino industry communication protocols for slot management and table accounting.
No specific information on WebSocket support.
Bandwidth is optimized for real-time data transmissions across casino networks but specific metrics are undisclosed.
Supports data caching to enhance system performance and responsiveness.
Content delivery network support is typically not required for local casino CMS deployments.
Supports load balancing for high-volume transaction environments.
No detailed public information about automatic scaling capabilities.
Integrated monitoring for system health, alarms, and events available.
Centralized logging of user actions and system events is supported.
Built-in analytics systems like DataTrac offer in-depth insights and business intelligence.
No explicit details on A/B testing frameworks.
Likely provides sandbox environments for testing and training but not publicly confirmed.
API versioning best practices are industry standard though not specifically disclosed.
Provides proprietary tools for system configuration, reporting, and integration support.
No public evidence of external SDKs for multiple programming languages.
Automated testing is standard practice but specific tools are not public information.
No direct data on continuous integration/deployment tools usage.
No disclosed support for blue-green deployment strategies.
Rollback procedures are an industry standard but not explicitly documented.
Includes performance monitoring for system uptime and transaction processing.
No public information on distributed tracing.
Uses profiling tools internally for quality assurance but no public data.
No public details on hot-swapping of software components.
Hardware requirements depend on casino scale; typically utilize stable servers with high-performance CPUs, SSD storage, and reliable networking.
Supports multi-property and multi-site casino management enabling multi-tenancy capabilities.
Supports tens of thousands of concurrent player positions based on client deployments over 300 casinos.
Supports horizontal scaling across multiple casinos and sites.
Designed for low latency real-time operations critical for gaming floor management.
Supports geographically distributed casino operations with centralized or cloud-based data management.
Full disaster recovery with unattended auto-recovery and secure encrypted databases.
Provably fair algorithms are not typical in land-based CMS but usually handled at game provider level.
CMS platforms like CasinoTrac do not create games but integrate third-party content.
CasinoTrac does not offer white-label game solutions.
Provides powerful tools for creating and managing promotional campaigns integrated with loyalty features.
Supports seasonal promotions and content within the marketing and bonus management systems.
Designed for stability, updates are managed to avoid downtime whenever possible.
RTP settings are controlled by game suppliers, not CMS platforms.
Volatility settings are defined by game providers rather than CasinoTrac.
Supports cross-platform management including desktop and mobile apps for operators and players.
Interfaces are optimized for different device screen sizes including mobile and tablets.
Offline operation mode is limited; CMS is primarily designed for connected environments.
Does not integrate game engines such as Unity or Unreal; focuses on management systems.
HTML5 support pertains to player-facing content but is not part of the CMS core.
Supports integration with third-party systems including payment gateways, CRM, marketing, and regulatory reporting.
Can integrate with other casino management systems and subsystems.
Supports integration with various payment gateways for cashless wagering and player deposits.
Provides CRM integration for enhanced customer relationship management and player segmentation.
Integrates marketing tools for campaign management and player engagement.
Supports affiliate program integration indirectly through marketing and CRM tools.
Strong Business Intelligence integrations via proprietary DataTrac analytics platform.
Supports compliance and regulatory reporting integrations required by gaming commissions.
Supports multiple user registration methods including kiosk, mobile apps, and cage registration.
Security protocols generally include multi-factor authentication for system access.
Supports integration with KYC systems and identity verification processes to comply with regulatory requirements.
No specific public information on automated document verification.
Interfaces with age verification systems are standard to ensure compliance.
Generally, geographic location verification is employed for regulatory compliance.
Supports self-exclusion programs as part of responsible gambling solutions.
Supports configurable deposit and betting limits for responsible gaming.
Supports implementation of cooling-off periods in player management.
Includes tools for monitoring player behavior to identify problematic play.
Provides alerts for suspicious activity to aid compliance and security teams.
Supported through tiered loyalty and rewards programs.
Some casinos leverage CRM integration for assigning personal managers to VIP players.
Advanced player segmentation features are supported for targeted marketing.
Includes a comprehensive loyalty system with point accumulation and tiered benefits.
Supports personalized bonus offers and rewards based on player behavior.
Referral systems may be supported via marketing and CRM integrations.
Supported indirectly through marketing and tracking integrations.
Full integration with CRM systems to optimize player relationships.
Supports email marketing campaigns integrated into the marketing platform.
SMS notifications capability is generally supported for player communications.
Push notifications are supported via mobile and kiosk interfaces.
Casinos typically implement complaint and support systems integrated with CasinoTrac data.
Live chat for customer support may be provided by the casino operator, integrated with player management.
Support systems with multiple escalation levels are industry standard.
Technical support and product interfaces are supported in multiple languages.
Casinos and providers often maintain knowledge bases for user self-service.
No public information available about video verification integration.
Supports account blocking features for security and regulatory compliance.
Temporary account freezing functionality is supported within player management.
Secure password recovery methods are standard in user interface management.
Complies with GDPR for data privacy where applicable.
Supports user rights to data deletion under applicable data protection laws.
Provides support for exporting user data for compliance and operational needs.
Integrates with numerous payment systems for deposit and withdrawal processes.
Supports bank transfer payment methods.
No verified support for cryptocurrency payments.
Supports e-wallets integration for player transactions.
Supports mobile payment gateways for player convenience.
Prepaid card payments integration supported in some markets.
Supports instant deposit functionality to enable seamless cashless play.
May support scheduled deposits depending on integration.
Supports fast withdrawal processing subject to casino policies.
Automated withdrawal processing is supported to improve efficiency.
Deposit and withdrawal limits customizable according to player and regulatory needs.
Supports multi-currency transactions and account management.
Real-time automatic currency conversion capabilities included.
No verified simultaneous fiat and crypto wallet support.
No information on decentralized finance integration.
No support for cryptocurrency staking.
No public information on escrow systems for transactions.
No verified multi-signature functionality for crypto payments.
Includes Anti-Money Laundering systems complying with regulatory norms.
Supports automated transaction screening for suspicious activities.
Supports integration of sanctions lists for compliance screening.
Provides mechanisms for suspicious activity reporting to regulators.
Features tax accounting functionalities, including automated tax-related reporting.
Automatic generation and scheduling of reports is supported.
Integrates with external tax systems in jurisdictions requiring it.
Provides transaction fee accounting support.
Supports reconciliation processes for financial transactions.
Supports processes for managing chargebacks.
Features fraud detection for payment transactions.
Supports 3D Secure authentication protocols for payment security.
No specific information on credit risk assessment systems.
No verified support for installment payments.
No information on buy-now-pay-later service integration.
Supports corporate banking features for B2B clients.
Supports automatic refund processing in appropriate circumstances.
Holds industry standard security certifications relevant to casino software providers.
Likely compliant with ISO 27001 information security standards.
PCI DSS certification is expected for handling payment data.
Complies with GDPR security and privacy standards.
CasinoTrac holds regulatory certifications like NV Gaming Manufacturer and Distributor approvals.
No public indication of eCOGRA certification.
System is GLI certified for compliance testing.
No specific iTech Labs certification mentioned.
Undergoes regular internal and external security audits.
Penetration testing regularly performed to ensure system security.
No public bug bounty program information.
Supports encryption of data at rest to protect sensitive information.
Encrypts data in transit using industry-standard protocols.
Provides end-to-end encryption in critical data flows.
Utilizes key management systems for cryptographic security.
May utilize hardware security modules for higher-level encryption key security.
Includes intrusion detection systems for threat monitoring.
Implements DDoS protection measures to maintain service availability.
Uses firewalls and web application firewalls to protect the platform.
Supports rate limiting to protect against abuse and overload.
Provides continuous security monitoring for all system components.
Likely integrates with Security Information and Event Management (SIEM) systems.
Supports automatic incident alerts for security events.
Incident response procedures and support are part of operational security.
Offers robust backup and disaster recovery systems with secure data replication.
Supports geographic redundancy for critical data and services.
Provides Recovery Time Objective and Recovery Point Objective guarantees to casino clients.
Business continuity planning is integral to CasinoTrac platform operations.
Implements strict access control mechanisms for user and system security.
Supports role-based access control systems to manage permissions.
Maintains comprehensive audit trails for user and system activity monitoring.
Built-in analytical tools such as DataTrac provide operational and player insights.
Supports real-time analytics to facilitate on-the-fly casino floor optimizations.
Provides operator dashboards with customizable reports and visual metrics.
Offers tools for creating custom reports tailored to operator needs.
Automatic generation and scheduling of reports is supported.
Supports scheduling of recurring reports for operational and compliance use.
Supports export of data in formats including CSV, XML, and JSON.
Provides data mining tools for deeper player and operational analytics.
Supports predictive analytics to forecast player behavior and revenue trends.
Machine learning applications are utilized to enhance analytics capabilities.
Detailed analytics on player behavior to improve marketing and game offerings.
Supports cohort analysis to understand and segment player groups over time.
Lifetime value calculations for player segments are part of the analytics suite.
Implements churn prediction models to aid player retention strategies.
Offers tools designed to optimize casino revenues through dynamic management.
Provides technical support via phone, email, and possibly web ticketing.
Offers 24/7 customer support coverage, especially for critical production environments.
Supports multi-level support escalation for complex technical issues.
Supports remote diagnostics and troubleshooting for client systems.
Provides onsite support depending on contract and location.
Uses ticketing systems to manage and track support requests.
Service level agreements (SLAs) defined with guaranteed uptime and response times.
Critical clients receive priority support and dedicated account managers.
Dedicated support managers assigned to key clients.
Provides assistance for migration from legacy casino management systems.
