eConnect is an AI-powered facial recognition software provider specializing in fraud prevention and security solutions primarily for casinos, stadiums, hospitality venues, and high-security environments. Their technology integrates seamlessly with existing surveillance systems to deliver real-time biometric identification and behavioral analytics to prevent fraud and enhance operational insights.
Facial recognition software provider and security platform integrator.
The primary purpose is to prevent fraud, theft, and unauthorized access for businesses such as casinos and hospitality venues by using AI-driven facial recognition technology to identify persons of interest, self-excluded individuals, and VIPs in real time.
eConnect’s facial recognition solutions serve the online casino, land-based casino, and hospitality verticals, providing fraud prevention and enhanced identity management in gaming venues.
Operates on a B2B model, providing facial recognition technology and integration services to casinos, stadiums, and large venues rather than direct consumer products.
The software converts existing camera surveillance into smart defensive tools with AI-powered recognition, offers real-time fraud detection, built-in regulatory compliance support, multi-platform integration (including Genetec and Dallmeier), and VIP/self-exclusion identification to improve security and customer experiences.
eConnect
The company has been operating for over a decade, indicating founding around or before 2013.
Specific country registration was not found publicly; however, eConnect is known to serve the US market and global venues, suggesting probable registration in the United States.
Publicly available information on office locations is limited but indicates significant presence in North America and partnerships spanning global security and surveillance technology sectors.
In market for over 10 years with an established global client base exceeding 400 venues as of 2024.
Exact size unknown; typical for established facial recognition providers, development teams range from mid-size to large teams of 50+ engineers specializing in AI, machine learning, and biometric security.
Supports multiple interface languages, at least including English and regional languages relevant to client markets. Precise language list not specified.
Provides regional localization capabilities, compatible with global biometric standards and regulatory compliance, suitable for deployment in various jurisdictions including North America and Europe.
To safeguard high-security environments through innovative AI-powered facial recognition technology that enhances security, prevents fraud, and elevates customer experience.
Privately held company; no public listing or IPO information available.
Recognized as an award-winning facial recognition software provider with certifications for integration compliance (e.g., Genetec certification) and adherence to biometric industry standards.
While specific associations are not listed, companies in this segment typically participate in security technology forums and gaming industry compliance organizations.
Key milestones include successful integration certifications with Genetec and Dallmeier video management systems and expansion to over 400 global security venues.
No public information available indicating plans for IPO or public investment.
Offers partner integration programs allowing seamless compatibility with major security platforms and surveillance systems.
Supports responsible gambling through enforcement of self-exclusion lists and identification of banned or excluded individuals in casinos.
No specific environmental standards or certifications publicly available; typical for tech providers to adhere to general corporate sustainability policies.
Provides training and support for operators and surveillance teams to effectively utilize the facial recognition suite for fraud prevention.
Focuses on enhancing AI accuracy, expanding integrations with leading security platforms, and increasing real-time threat detection capabilities in gaming and other secure environments.
Plans include broadening reach globally through integration partnerships and expanded service to new casino and hospitality venues worldwide.
Dedicated R&D teams focus on AI, machine learning, facial recognition algorithms, and compliance with evolving biometric standards.
Incorporates cutting-edge AI, behavioral analytics, real-time video processing, and seamless integration with cloud and on-premise surveillance systems.
No publicly stated specific programs supporting startups; however, partnerships with technology vendors imply openness to innovation collaborations.
Holds a significant share of the AI facial recognition market in the casino and hospitality sectors with over 400 clients, positioning it as a leading provider.
Includes Cognitec, Paravision, Regula, Trueface, and Identy.io among other facial recognition and biometric fraud prevention providers.
Unique seamless integration with existing surveillance systems, strong compliance and certification standards, and real-time fraud detection tailored to gaming and hospitality sectors.
Primarily serves North America, Europe, and select global markets where casino and stadium security is critical.
Casinos, stadiums, hospitality venues, security firms, and enterprises requiring advanced fraud prevention and identity verification.
No specific information on white-label solutions offered.
Pricing model details are confidential or customized based on client integration and scale.
Focuses on industry partnerships, certifications, client testimonials, and integration with major security platforms for market reach.
Leverages partnerships with security platform providers such as Genetec and Dallmeier for distribution and integration support.
Not applicable; eConnect provides security software, not games.
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Provides customizable interfaces for surveillance operators to tailor alerts and workflows.
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Built on AI and machine learning frameworks integrated with video surveillance platforms such as Genetec’s Security Center.
Supports cloud-based and on-premise deployments for flexibility.
Compatible with container orchestration environments like Kubernetes.
Works with enterprise databases supporting biometric data storage and management.
Likely supports a microservices architecture given integration with modern video management systems.
Provides APIs for integration with existing surveillance and access control systems.
Likely supports RESTful APIs for system integration.
No confirmed information on GraphQL support.
Supports common data formats such as JSON and XML for data exchange.
Supports real-time facial match alerts and event-driven updates.
Uses standard video and security communication protocols integrated with surveillance platforms.
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Industry typical network bandwidth for streaming and real-time processing of video data; depends on camera count and resolution.
Not explicitly detailed; expected as part of system performance optimization.
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Supports load balancing as part of scalable deployments.
Supports automatic scaling in cloud or Kubernetes deployments.
Includes surveillance monitoring integration with real-time alerts and dashboards.
Likely supported for audit and compliance purposes.
Built-in behavioral analytics integrated with facial recognition workflows.
No public information on A/B testing capabilities.
Provides sandbox/testing environments for integration and client testing.
Supports API versioning for forward-compatible integrations.
Provides SDKs and documentation for system integration.
Specific SDK language support not detailed publicly; generally includes common languages like C++, Python, or Java.
Uses automated testing in development to ensure accuracy and reliability.
Employs continuous integration and deployment methodologies typical to AI software development.
No explicit data on blue-green deployment usage.
Standard enterprise software practices include rollback capabilities.
Integrates performance monitoring tools within the platform.
No specific public information.
Likely employs profiling tools for AI model optimization.
No public information on hot-swapping support.
Compatible with standard enterprise server hardware and existing surveillance camera infrastructure.
Supports multi-tenant deployments to serve multiple venue sites under one system.
Scales to support large numbers of concurrent surveillance operators and video streams in major venues.
Supports horizontal scaling via cloud or container infrastructure.
Low latency designed for real-time fraud detection and alerting.
Supports distributed deployment across multiple geographic locations for large organizations.
Provides enterprise-grade disaster recovery capabilities.
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Enterprise-grade software built for zero-downtime updates.
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Supports cross-platform deployments including desktop and mobile access for operators.
Customizable operator interfaces tailored to various devices.
Limited offline mode likely for cached viewing of video.
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Integrates with major VMS and security platforms like Genetec, Dallmeier, and others.
Supports integration with casino management systems as part of surveillance and compliance tools.
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Integrates with operator CRM systems for identity and VIP management.
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Compatible with business intelligence tools through data export and API integration.
Includes reporting tools to assist regulatory compliance and audit trails.
Supports facial biometric enrollment in identity verification processes.
Supports multi-factor authentication incorporating facial biometrics.
Enables KYC identity verification via facial recognition matching to official documents.
Integrates with document reading SDKs to verify identity documents alongside face matching.
Capable of estimating age range as part of facial attribute analytics.
Supports geolocation tied to identity management and access control.
Specifically supports identification and exclusion of self-excluded players in gaming venues.
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Includes behavioral analytics to monitor and flag suspicious activities.
Real-time suspicious activity alerts integrated with video surveillance.
Supports VIP identification and management.
Enables security and operations teams to manage VIPs and other profiles efficiently.
Enables segmentation of visitors based on identity and behavior profiles.
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Integrates with CRM systems of casinos and hospitality venues.
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Supports push notifications for real-time alerts.
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Provides multi-level technical support for clients.
Offers multilingual support services and product interfaces.
Provides a knowledge base and documentation for users and integrators.
Supports video-based facial recognition for identity verification and fraud prevention.
Supports blocking or flagging identities that violate policies.
Supports temporary freezing of accounts based on identity alerts.
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Fully compliant with GDPR regulations on biometric data.
Supports user rights for data deletion under privacy laws.
Supports export of biometric and identity data for compliance and audit.
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Supports Anti-Money Laundering procedures through identity verification and suspicious activity monitoring.
Supports detection of suspicious transactions by identity alerts integration.
No specific sanctions list integration mentioned.
Provides suspicious activity reporting to assist compliance teams.
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Enables automated report generation for compliance.
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Supports fraud detection related to identity verification but not directly payment processing.
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Holds certifications for biometric security standards and integration compliance.
No direct claim but likely aligned with ISO 27001 standards in security practices.
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Full GDPR compliance support implemented.
Compliant with relevant gaming regulatory data standards.
No direct certification found.
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Undergoes regular security audits as part of compliance.
Supports penetration testing for system security validation.
No public bug bounty program mentioned.
Implements data encryption at rest for biometric and identity data.
Implements encryption in transit for secure data exchanges.
Supports end-to-end encryption for sensitive identity data.
Employs secure key management practices.
No explicit mention of hardware security module support.
Supports intrusion detection systems integrated into the platform.
Includes protection against DDoS attacks in cloud and network architecture.
Firewall and Web Application Firewall protections are part of deployment best practices.
Supports network rate limiting to prevent abuse.
Continuous security monitoring systems are integrated.
Supports Security Information and Event Management system integration.
Provides automatic incident alerts for security breaches or anomalies.
Has formal incident response procedures in place.
Includes backup and disaster recovery systems in the platform architecture.
Supports geographic redundancy for high availability.
Enterprise-level RTO/RPO guarantees likely provided in SLAs.
Has business continuity planning and support for critical deployments.
Comprehensive access control systems integrated with biometric identification.
Supports role-based access control mechanisms.
Provides detailed audit trails for all system actions and access.
Built-in analytical tools for monitoring security performance.
Real-time analytics to detect fraud and suspicious activity.
Provides operator dashboards for surveillance and security staff.
Supports custom report generation tailored to client needs.
Enables automated report generation for compliance.
Supports scheduled reporting routines.
Allows export of data in various formats like CSV, JSON, XML.
Supports data mining for fraud pattern detection.
Employs predictive analytics for anticipating fraud risks.
Integrates machine learning analytics for enhanced detection.
Supports behavioral analytics for identifying anomalous player activity.
Limited information; behavioral segmentation likely supported.
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Offers technical support via phone, email, and online ticketing.
Provides 24/7 technical support for critical clients.
Supports multi-tiered support levels for issue resolution.
Supports remote diagnostics and troubleshooting.
Provides onsite support on demand.
Uses structured ticketing systems for issue management.
Offers SLA guarantees on support and uptime.
Priority support available for high-profile clients.
Assigns dedicated account and support managers.
Provides migration assistance from legacy systems to their facial recognition suite.
