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GamMatrix by EveryMatrix is a Player Account Management (PAM) system providing comprehensive player management, wallet services, KYC, responsible gaming, and accounting functions for online gaming operators, enabling seamless multi-jurisdictional compliance and integration.

What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?

Platform provider specializing in player management and accounting systems for the iGaming industry.

What is the primary purpose and target market of this product?

Designed to serve regulated online gambling operators by managing player accounts, wallets, compliance (KYC/AML), responsible gaming, and financial accounting.

Which specific gambling verticals does this product serve?

Supports multiple verticals including online casino, sportsbook, lotteries, and virtual sports.

Is this product designed for B2B or B2C operations?

Operates on a B2B model, supplying modular PAM and accounting platforms to gaming operators and platforms globally.

What makes this product unique in the market?

Modular, scalable architecture with multi-currency and cryptocurrency wallet support, deep regulatory compliance tools, integrated CRM and marketing capabilities, and robust API connectivity.

What is the name of the company that developed this product?

EveryMatrix

In what year was the company founded?

2008

In which countries is the company registered?

Primarily registered in Malta with entities possibly in other jurisdictions aligned with global operations.

Where is the main office located and are there regional offices?

Malta (HQ), Norway, Latvia, and regional offices across Europe, Asia, and Americas.

How many years has this product been on the market?

Approximately 17 years since launch.

How many employees work on this product's development?

Typically 100-300 developers for platforms of this scale in the iGaming industry.

What languages is this product's interface available in?

Supports multiple languages including English, Spanish, German, French, and others for regulated markets.

Does this product support localization for different regions?

Comprehensive localization including multi-currency wallets, regional payment methods, responsible gaming, and language customization.

What is the company's mission and philosophy?

To empower gaming operators with scalable, modular technology solutions for innovation, compliance, and superior player experiences.

Is the company publicly traded or privately held?

Publicly traded company listed on Nasdaq Stockholm.

What awards and certifications has this product received?

Recognized for technological excellence and industry compliance certifications common to tier-one providers.

Does the company participate in professional gambling industry associations?

Participates in major associations such as EGBA, RGA, and local regulatory body collaborations.

What are the main milestones in this product's development history?

Launch of GamMatrix PAM system, integration of advanced CRM and fraud tools, multi-jurisdiction licensing capabilities, and API ecosystem expansion.

Are there plans for IPO or investment attraction for the company?

No new IPO planned; growth focuses on strategic acquisitions and organic expansion as a public company.

Does the company offer partner programs for integrators?

Offers partner programs for integrators including API, CasinoEngine, BonusEngine, and CRM tool integration.

What is the company's corporate social responsibility approach?

Focus on responsible gaming tools, exclusion schemes, and compliance with player safety standards.

Does the company support responsible gambling initiatives?

Enforces self-exclusion, deposit/loss limits, reality checks, and integration with GAMSTOP, ROFUS, and similar schemes.

What environmental standards does the company follow?

Adopts sustainable corporate governance practices typical for digital service providers with limited environmental impact.

Does the company offer training and certification programs for users of this product?

Provides onboarding, training, and certification programs for operators to optimize use of the platform.

What is the product development strategy for the next 5 years?

Focus on AI-driven engagement, enhanced real-time data, expanded jurisdictional compliance, crypto innovations, and modular scalability.

Are there plans to expand this product to new geographical markets?

Targeting emerging regulated markets in LATAM, US, Asia with compliance and platform flexibility focus.

Does the company have research and development departments?

Dedicated R&D teams work on scalability, backend engineering, fraud prevention, and compliance innovation.

Does the company support startups and innovative projects?

Provides sandbox environments and API access to promote startup integrations and innovation.

What is this product's market share in its segment?

Holds a strong position among mid-to-large scale PAM providers in regulated global markets.

Who are the main competitors of this product?

Playtech IMS, Kambi, SoftSwiss PAM, Scientific Games OpenBet, SBTech.

What is this product's competitive advantage?

Modular and scalable design, multi-currency and crypto support, robust compliance and responsible gaming tools, integrated CRM and marketing capabilities.

Which geographical regions does this product currently serve?

Europe, LATAM, Asia, North America, supporting multiple regulated jurisdictions.

What is the target customer profile for this product?

Online casino operators, sportsbook providers, white-label operators, and platform integrators.

Does this product offer white-label solutions?

Provides white-label solutions integrated with GamMatrix PAM for turnkey operator platforms.

What is the pricing model for this product?

Modular SaaS subscription combined with revenue share or transaction fees depending on deployment scale.

Does this product offer flexible licensing options?

Flexible licensing, supporting operator license or turnkey white-label setups for multiple jurisdictions.

What is the go-to-market strategy for this product?

Partnership-driven with emphasis on operator flexibility, compliance leadership, and data-driven marketing tools.

Does the company have reseller or distributor networks for this product?

Direct B2B sales complemented by reseller and integrator partnerships.

How many games are included in this product's basic package?

GamMatrix is a PAM system; games are provided via integrated content partners and CasinoEngine platform.

What types of games does this product support (slots, table games, live dealer, etc.)?

Supports slots, table games, live dealer, sportsbook, virtual sports via integrations.

Does this product support live-dealer functionality?

Yes, through partner studio integrations managed via wallet and accounting system.

Is there support for VR/AR games in this product?

No verified support; focus is primarily on traditional and live gaming content.

Does this product support tournaments and competitions?

Supports tournament and competition management via integrated marketing and CRM tools.

Is there a progressive jackpot system in this product?

Managed at the game provider level; GamMatrix handles wallet and accounting for jackpots.

Does this product support multiplayer gaming?

Multiplayer is supported indirectly through integrated games with such features.

Are there social features in this product's games?

Social engagement integrated via CRM and external platforms.

Does this product support player chat functionality?

Generally managed via front-end or third-party tools, not directly by GamMatrix.

Is there ability to create private tables in this product?

Feature handled by front-end/live dealer systems, not core PAM functionality.

Does this product support side-bets in card games?

Supported via accounting of bets placed; game logic controlled externally.

Is there an achievement and rewards system in this product?

Provided via BonusEngine gamification integration.

Does this product support gamification (levels, experience, badges)?

Supports levels, badges, experience points through BonusEngine integration.

Is there ability to personalize gaming interface in this product?

Personalization possible via API-driven frontend and CRM data integration.

Does this product support different game speeds?

Controlled on frontend; not a PAM feature.

Is there auto-play functionality for slots in this product?

Front-end game feature, not managed by GamMatrix.

Does this product support game history for players?

Comprehensive game and transaction history accessible via operator and player portals.

Is there replay functionality for disputed situations in this product?

Supported through audit trails and transaction logs for dispute resolution.

Does this product support multiple currencies in games?

Full multi-currency wallet support including fiat and crypto currencies.

Is there real-time currency conversion in this product?

Real-time currency conversion integrated within wallet services.

Does this product support cryptocurrency gaming?

Supports cryptocurrency wallets and transactions integrated into player management.

Is there blockchain technology integration in this product?

No direct blockchain game integration verified; supports crypto wallets.

What technological platforms is this product based on?

Built on microservices and cloud-native modular backend architecture.

Which operating systems does this product support?

Supports Linux server environments; web-based client interfaces for cross-platform access.

Does this product support cloud deployment?

Fully cloud deployment capable for scalability and flexibility.

Is this product compatible with containerization technologies (Docker, Kubernetes)?

Compatible with Docker and Kubernetes containerization technologies.

Which databases does this product support?

Uses enterprise-level relational and NoSQL databases optimized for performance.

Does this product support microservices architecture?

Microservices architecture enables modular functionality and scalability.

What APIs does this product provide for integration?

Extensive RESTful APIs to enable integration with third-party systems and gaming content providers.

Does this product support RESTful API?

Full support for RESTful API standard for external integrations.

Is there GraphQL support in this product?

No verified information on GraphQL support.

What data formats does this product support for exchange (JSON, XML, etc.)?

Supports JSON, XML, and industry standard data exchange formats.

Does this product support real-time updates?

Real-time updates for player transactions, wallet balances, and campaigns supported.

Which communication protocols does this product use?

Uses HTTP/HTTPS and WebSocket for data communication and real-time notifications.

Does this product support WebSocket for online games?

WebSocket support available for real-time game and sportsbook data.

What are the network bandwidth requirements for this product?

Optimized for broadband; scalable network usage based on user load.

Does this product support data caching?

Implements caching mechanisms for reduced latency and improved performance.

Which CDNs does this product support for content delivery?

CDN support integrated for static content delivery via CasinoEngine partners.

Does this product support load balancing?

Supports load balancing to ensure reliability and uptime during peak loads.

Does this product support automatic scaling?

Automatic scaling in cloud environments to dynamically allocate resources.

Which monitoring systems are integrated with this product?

Integrated system health, security, and performance monitoring tools.

Does this product support centralized logging?

Centralized logging for audit, troubleshooting, and compliance.

Which analytics systems are built into this product?

Built-in analytics covering player behavior, performance, and marketing KPIs.

Does this product support A/B testing?

Supports A/B testing via integrated CRM and marketing platforms.

Is there ability to create sandbox environments in this product?

Provides sandbox environments for operator testing and integration validation.

Does this product support API versioning?

Implements API versioning to maintain compatibility and smooth upgrades.

What development tools does this product provide?

Offers SDKs, API documentation, and developer portals for integration and customization.

Does this product offer SDK for various programming languages?

Available SDKs commonly in JavaScript, Java, .NET, and possibly others.

Does this product support automated testing?

Automated software testing used in development lifecycle for quality assurance.

What continuous integration/deployment tools are available for this product?

Continuous integration and deployment tooling implemented to ensure frequent releases.

Does this product support blue-green deployment?

Supports blue-green deployment for minimizing downtime during updates.

Is there rollback capability in case of issues with this product?

Rollback processes in place to recover from deployment failures.

Which performance monitoring systems are integrated with this product?

Integrated monitoring tools to track system and application performance.

Does this product support distributed tracing?

Uses distributed tracing to diagnose microservice interactions and latency.

Are there built-in profiling tools in this product?

Profiling tools employed to optimize performance and resource use.

Does this product support hot-swapping of components?

Hot-swapping supported where feasible to reduce maintenance outages.

What are the hardware requirements for deploying this product?

Depends on deployment scale; multi-core CPUs, significant RAM, and SSD storage recommended.

Does this product support multi-tenancy?

Fully supports multi-tenancy enabling multiple operators to run independently on the platform.

What is the maximum number of concurrent users this product can handle?

Scales to support hundreds of thousands of concurrent users depending on infrastructure.

Does this product support horizontal scaling?

Horizontal scaling supported to distribute load across servers or data centers.

What are the latency characteristics of this product?

Designed for low latency ensuring real-time data processing and player experience.

Does this product support geographic distribution?

Supports deployment across multiple datacenters and cloud regions for latency optimization.

Are there disaster recovery capabilities in this product?

Comprehensive disaster recovery with backups, failover, and data integrity measures.

Does this product support provably fair algorithms?

PAM does not implement provably fair; integrated game providers supply such algorithms.

Is there ability to create custom games in this product?

Supports integration of custom games via APIs to operators’ platforms.

Does this product support white-label solutions for games?

White-label solutions with full PAM integration offered for turnkey operator branding.

Are there tools for creating promotional campaigns in games within this product?

Includes promotional campaign tools via BonusEngine CRM and marketing system integration.

Does this product support seasonal content?

Supports seasonal and event-based promotional content through marketing integrations.

Is there ability to update games without downtime in this product?

Supports zero-downtime updates via deployment best practices.

Does this product support different RTP settings?

RTP settings managed by game providers; GamMatrix tracks RTP through reporting.

Is there a volatility system for slots in this product?

Slot volatility is game provider controlled, not managed by GamMatrix.

Does this product support cross-platform gaming (desktop, mobile, tablet)?

Supports cross-platform player account access integrating desktop, mobile, and tablet gameplay.

Is there optimization for different screen sizes in this product?

Client-side responsibility; PAM backend is device-agnostic.

Does this product support offline mode for some games?

No offline mode due to regulatory and real-time data requirements.

Is there integration with game engines like Unity/Unreal in this product?

Integration with game engines occurs through content providers, not direct engine integration.

Does this product support HTML5 for all games?

All integrated games via EveryMatrix support HTML5 platform compatibility.

What third-party integrations does this product support?

Extensive third-party integrations including CRM, payment gateways, KYC providers, marketing tools.

Does this product integrate with existing casino management systems?

API integration with casino management systems for seamless operational data flow.

Are there payment gateway integrations available in this product?

Integrated with MoneyMatrix platform supporting extensive payment methods globally.

Does this product support CRM system integrations?

Deep integration with CRM platforms like Fast Track and Optimove for player engagement.

What marketing tools does this product integrate with?

Supports rich marketing automation and player lifecycle management tool integration.

Does this product support affiliate system integrations?

Supports affiliate program integration for partner marketing management.

Are there business intelligence tool integrations in this product?

Business intelligence tool integration supported for detailed analytics and reporting.

Does this product support compliance and regulatory reporting integrations?

Provides automated compliance and regulatory report generation adaptable to jurisdictions.

What user registration methods does this product support?

Supports email, social logins, and manual KYC-assisted player registration methods.

Does this product support two-factor authentication?

Two-factor authentication implemented to enhance account security.

Is there an identity verification system (KYC) in this product?

Built-in KYC workflows with integrations for automated document and identity verification.

Does this product support automated document verification?

Supports automated document verification via third-party identity solutions.

Is there integration with age verification systems in this product?

Includes mechanisms to enforce legal gambling age compliance.

Does this product support geolocation verification?

Geolocation verification integrated to restrict play per regional regulations.

Is there a player self-exclusion system in this product?

Comprehensive self-exclusion tools integrated with international exclusion databases.

Does this product support deposit and betting limits?

Configurable deposit and betting limits to support responsible gaming policies.

Are there cooling-off periods supported in this product?

Supports operator-configured cooling-off periods for player protection.

Does this product support gaming behavior monitoring?

Integrates behavior monitoring tools for detecting risky gambling patterns.

Are there alerts for suspicious activity in this product?

Automated alerts for suspicious activity to compliance teams.

Does this product support VIP programs?

Supports VIP program management integrated with CRM and gamification modules.

Are there personal managers for VIP players in this product?

Enables assignment of personal account managers for VIP players through CRM.

Does this product support player segmentation?

Advanced segmentation tools for targeted marketing and retention campaigns.

Is there a loyalty system with point accumulation in this product?

Loyalty systems integrated with promotional engines for point accumulation and redemption.

Does this product support personalized bonuses?

Enables personalized bonus campaigns tailored by player segments and behavior.

Is there a referral system in this product?

Supports integration of referral programs incentivizing player recruitment.

Does this product support affiliate programs?

Affiliate system integrations support operator partner marketing efforts.

Is there CRM system integration in this product?

Robust CRM integration to enhance marketing and player lifecycle management.

Does this product support email marketing?

Supports integration with email marketing platforms for automated campaigns.

Are SMS notifications available in this product?

Enables SMS notification services for player alerts.

Does this product support push notifications?

Supports push notifications for engagement and marketing messages.

Is there a complaints and support system in this product?

Provides data and workflow support to operators' complaint handling systems.

Does this product support live chat with customer support?

Typically integrated externally; can be linked with platform for customer support.

Is there a multi-level support system in this product?

Multi-tier support system available for technical and operational issue resolution.

Does this product support customer service in multiple languages?

Supports multiple languages in player-facing and back-office interfaces.

Is there a knowledge base for self-service in this product?

Facilitates operator knowledge base implementation for self-service.

Does this product support video verification?

Supports integration with third-party video verification providers.

Does this product support temporary account freezing?

Supports temporary account suspension features for player protection.

Is there a password recovery system in this product?

Standard secure password recovery mechanisms are in place for accounts.

Does this product comply with GDPR for user data?

Fully compliant with GDPR for data privacy and protection.

Is there a right to data deletion in this product?

Supports players’ rights to data erasure under privacy laws.

Does this product support user data export?

Enables export of user data in compliance with regulatory standards.

Which payment systems are integrated with this product?

Integrates multiple payment systems through MoneyMatrix gateway, enabling global coverage.

Does this product support bank transfers?

Supports bank transfer payments including SEPA and SWIFT methods where applicable.

Is there cryptocurrency payment support in this product?

Supports payment and wallet management for cryptocurrencies.

Does this product support e-wallets?

Integrates popular e-wallet payment methods for deposits and withdrawals.

Is there mobile payment support in this product?

Supports mobile payment options adapted to mobile-heavy user bases.

Does this product support prepaid cards?

Allows transactions via prepaid card methods within integrated payment solutions.

Is there an instant deposit system in this product?

Enables instant deposits across supported payment methods.

Does this product support scheduled deposits?

Supports scheduled/deferred deposits depending on payment provider capabilities.

Is there a fast withdrawal system in this product?

Facilitates fast withdrawals conditioned by regulatory and KYC compliance.

Does this product support automated withdrawal processing?

Implements automated withdrawal processing to enhance operational efficiency.

Are there limits on deposits and withdrawals in this product?

Fully configurable deposit and withdrawal limits for safe gaming practices.

Does this product support multi-currency operations?

Supports multi-currency wallets handling both fiat and cryptocurrencies.

Is there automatic currency conversion in this product?

Supports real-time currency conversion within player wallets and transactions.

Does this product support both fiat and cryptocurrencies simultaneously?

Allows simultaneous use and transactions in fiat and cryptocurrencies.

Is there integration with DeFi protocols in this product?

No verified data on DeFi integration available.

Does this product support cryptocurrency staking?

No verified information on crypto staking support.

Is there an escrow system for large transactions in this product?

No specific escrow system functionality verified; transaction handling typically immediate for player funds.

Does this product support multi-signature for crypto payments?

No verified details on multi-signature crypto payment support.

Is there an anti-money laundering (AML) system in this product?

Integrated anti-money laundering system with automated transaction screening and fraud prevention.

Does this product support automatic transaction screening?

Automated and continuous transaction screening for compliance and risk.

Is there integration with sanctions lists in this product?

Supports filtering against sanctions and watchlists to meet regulatory requirements.

Does this product support suspicious activity reporting?

Provides automated suspicious activity reports for compliance teams.

Is there a tax accounting system in this product?

Tax accounting features integrated for operator reporting obligations.

Does this product support automatic report generation?

Automatic scheduling and generation of regular reports supported.

Is there integration with tax systems in this product?

Variable by region; supported through customizable reporting modules.

Does this product support transaction fee accounting?

Transaction fee management incorporated in player wallet/accounting systems.

Is there a payment reconciliation system in this product?

Comprehensive payment reconciliation features for deposit and withdrawal accuracy.

Does this product support chargeback handling?

Integrated chargeback dispute and management processes.

Is there a fraud detection system for payments in this product?

Advanced fraud detection embedded in payment and account management flows.

Does this product support 3D Secure authentication?

Supports 3D Secure card authentication methods for payment security.

Is there a credit risk assessment system in this product?

No verified specific credit risk assessment tools included.

Does this product support installment payments?

No verified support for installment-based gambling payments.

Is there integration with buy-now-pay-later services in this product?

No Buy-Now-Pay-Later integration confirmed.

Does this product support corporate banking for B2B clients?

Supports B2B corporate banking functionalities via payment platform integration.

Is there an automatic refund system in this product?

Automated refund capabilities supported depending on operator and gateway systems.

What security certificates does this product have?

Adheres to industry-standard security certifications and protocols.

Does this product support ISO 27001 compliance?

Likely holds or aligns with ISO 27001 standards as a tier-one iGaming technology provider.

Is there PCI DSS certification for this product?

PCI DSS compliant through its payment platform MoneyMatrix.

Does this product support GDPR compliance?

Fully supports GDPR compliance including encryption and data access controls.

Is there certification from gambling commissions for this product?

Supports certifications aligned with jurisdictional licenses held by operators.

Does this product support eCOGRA certification?

No eCOGRA certification specifically for PAM; eCOGRA certifies games more than management systems.

Is there GLI testing for games in this product?

GLI testing applies primarily to games; PAM system compliance maintained per regulatory standards.

Does this product support iTech Labs certification?

Similar to GLI, certification mainly applies to game RNGs, not PAM systems.

Are there regular security audits for this product?

Regular internal and external security audits are performed.

Does this product support penetration testing?

Continuous penetration testing conducted to identify vulnerabilities.

Are there bug bounty programs for this product?

No public bug bounty program confirmed; industry practice encourages such programs.

Does this product support data encryption at rest?

Encryption of stored data implemented to safeguard sensitive information.

Is there data encryption in transit in this product?

TLS/SSL encryption secures data transmitted over networks.

Does this product support end-to-end encryption?

Employed for sensitive data and transactions where appropriate.

Is there a key management system in this product?

Robust cryptographic key management systems are in place.

Does this product support hardware security modules (HSM)?

Hardware Security Module support likely for cryptographic operations and key storage.

Is there an intrusion detection system in this product?

Intrusion detection systems monitor systems for unauthorized access attempts.

Does this product support DDoS protection?

Integrated DDoS mitigation to preserve service availability.

Are there firewall and WAF protection in this product?

Firewalls and Web Application Firewalls protect infrastructure from external threats.

Does this product support rate limiting?

Rate limiting mechanisms implemented to ensure service stability and prevent abuse.

Is there a security monitoring system in this product?

Continuous security monitoring integrated for threat detection and protection.

Does this product support SIEM integration?

Security Information and Event Management (SIEM) tools integrated for incident detection and compliance.

Are there automatic alerts for incidents in this product?

Automated incident alerts notify security and operations teams immediately.

Does this product support incident response procedures?

Documented and practiced incident response plans are in place.

Is there a backup and disaster recovery system in this product?

Comprehensive backup and disaster recovery solutions ensure resilience.

Does this product support geographic redundancy?

Supported with multi-region hosting and failover capabilities.

Are there RTO/RPO guarantees for this product?

Recovery Time Objectives and Recovery Point Objectives defined as part of operational SLA.

Does this product support business continuity planning?

Business continuity plans integrated to minimize operational disruption.

Is there an access control system in this product?

Granular access control mechanisms govern user and operator permissions.

Does this product support role-based access control?

Role-based access control enforces least privilege and secure operations.

Is there an audit trail for all actions in this product?

Full audit trails log all critical system and user actions for audit and compliance.

What built-in analytical tools are available in this product?

Embedded analytical tools provide insights on player and operational metrics.

Does this product support real-time analytics?

Real-time analytics assist operators with immediate business intelligence.

Are there operator dashboards in this product?

Comprehensive operator dashboards for user management, payments, marketing, and compliance.

Does this product support custom reports?

Customizable report generation tailored to operational and regulatory requirements.

Is there automatic report generation in this product?

Automatic scheduling and generation of regular reports supported.

Does this product support scheduled reporting?

Enables recurring report delivery to stakeholders or regulators.

Is there data export in various formats from this product?

Supports data export in CSV, XML, JSON, and other common formats.

Does this product support data mining functionality?

Data mining tools aid extraction of actionable insights from large datasets.

Is there predictive analytics in this product?

Supports predictive analytics through integrations with AI and BI platforms.

Does this product support machine learning for analytics?

Machine learning capabilities enabled via connected analytics tools for player and marketing insights.

Is there player behavior analytics in this product?

Detailed behavior analytics assist segmentation, retention, and risk management strategies.

Does this product support cohort analysis?

Enables cohort-based segmentation and analysis for marketing and risk purposes.

Are there LTV (lifetime value) calculations in this product?

Supports lifetime value calculations to maximize customer value through CRM integrations.

Does this product support churn prediction?

AI-powered churn prediction functionalities through integrated marketing platforms.

Are there revenue optimization tools in this product?

Tools for optimizing revenue via targeted bonuses, campaigns, and player segmentation.

What technical support channels are available for this product?

Offers email, phone, ticketing, and dedicated account management support.

Does this product offer 24/7 technical support?

24/7 technical support availability offered for critical environments.

Is there a multi-level support system for this product?

Structured multi-tier support responding to varying operational needs.

Does this product support remote diagnostics?

Supports remote diagnostics for fast issue identification and resolution.

Is there on-site support available for this product?

Available for critical clients as needed, particularly during onboarding or migrations.

Does this product support a ticketing system?

Integrated support ticketing system to manage issues and requests.

Are there SLA guarantees for support of this product?

Provides SLAs defining uptime, response times, and support standards.

Does this product offer priority support for critical clients?

Priority and escalation paths available for high-value clients.

Are there dedicated support managers for this product?

Assigned dedicated managers for personalized client assistance.

Does the company offer migration assistance for this product?

Provides migration support for operators transitioning from legacy systems.