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Evolution Gaming is a leading Swedish gaming technology company that develops, produces, markets, and licenses B2B live casino software solutions for online casino operators worldwide, specializing in immersive live dealer games and innovative casino game engines.

What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?

Evolution Gaming is primarily a software developer and game provider specializing in live casino solutions, offering fully integrated B2B online casino platforms.

What is the primary purpose and target market of this product?

Evolution's products are designed to deliver realistic, high-quality live casino experiences targeting regulated online casino operators seeking to enhance player engagement and retention through innovative live dealer games and game shows.

Which specific gambling verticals does this product serve?

Evolution serves the online casino vertical primarily, including live casino games. It also supports land-based integrations and has expanded to include slots after acquiring related companies.

Is this product designed for B2B or B2C operations?

Evolution operates under a B2B business model, licensing its live casino solutions and software platforms to gaming operators rather than offering games directly to consumers.

What makes this product unique in the market?

Evolution is unique for pioneering industry innovations such as live dealer game multipliers (Lightning feature), live game show formats with bonus rounds, and seamless cross-device user interfaces. Their high-definition streaming tech and advanced anti-cheating measures set them apart.

What is the name of the company that developed this product?

Evolution AB

In what year was the company founded?

Founded in 2006

In which countries is the company registered?

Registered in Sweden, with multiple operational jurisdictions including Malta, Great Britain, Belgium, and North America.

Where is the main office located and are there regional offices?

Headquarters in Stockholm, Sweden, with studios and regional offices in Malta, Spain, Belgium, Canada, USA (New Jersey, Pennsylvania, Michigan, Connecticut, West Virginia), Georgia, Lithuania, and Czech Republic.

How many years has this product been on the market?

Evolution has been on the market for approximately 19 years, since 2006.

How many employees work on this product's development?

Over 22,000 employees globally, including extensive development teams and studio staff.

What languages is this product's interface available in?

Products support multiple languages typical in online gaming interfaces to serve international markets; precise list not publicly detailed but includes major European and North American languages.

Does this product support localization for different regions?

Supports extensive regional localization including language options, regulatory compliance adaptations, currency support, and tailored game variations for diverse regulated markets worldwide.

What is the company's mission and philosophy?

Evolution’s mission is to enable operators' success by delivering excellent user experiences through innovative, high-quality live casino solutions and maintaining a culture of creativity, integrity, and respect.

Is the company publicly traded or privately held?

Publicly traded company listed on Nasdaq Stockholm under the ticker EVO.

What awards and certifications has this product received?

Recipient of multiple industry awards for innovation and live casino excellence; holds certifications including licensing by the UK Gambling Commission, Malta Gaming Authority, and other major regulatory bodies.

Does the company participate in professional gambling industry associations?

Participates in major gambling industry associations and adheres to standards such as eCOGRA and GLI for game testing and certification.

What are the main milestones in this product's development history?

Key milestones include launching their first 100 live tables (2013), multiple studio openings worldwide, acquisitions of NetEnt and Red Tiger (2020), Dream Catcher launch (2017), and continuously releasing innovative features like Lightning Roulette and unique game shows.

Are there plans for IPO or investment attraction for the company?

Already publicly listed with no current verified plans for a new IPO; focuses on strategic acquisitions and organic growth.

Does the company offer partner programs for integrators?

Offers partner programs and integrator support including API access, marketing partnerships, and exclusive live casino tables.

What is the company's corporate social responsibility approach?

Commits to responsible gaming through partnerships with regulators and industry initiatives; implements anti-fraud and anti-cheating systems.

Does the company support responsible gambling initiatives?

Supports responsible gambling initiatives, including player self-exclusion, compliance with betting limits, and collaboration with gambling commissions.

What environmental standards does the company follow?

No company-specific verified data; sector best practices involve sustainable office operations and reduced carbon footprint efforts typical among leading tech providers.

Does the company offer training and certification programs for users of this product?

Provides training and certification programs for operators and dealers to ensure quality standards in live game delivery.

What is the product development strategy for the next 5 years?

Focused on expanding live casino innovation, integrating new technologies like enhanced streaming, AI for gaming experience, acquisitions of complementary studios, and geographic market growth.

Are there plans to expand this product to new geographical markets?

Aggressively expanding into regulated US markets, Europe, and emerging regulated markets globally through localized studios and licensing.

Does the company have research and development departments?

Maintains extensive R&D teams focused on software development, streaming technology, player experience optimization, and security systems.

Does the company support startups and innovative projects?

Limited verified data on startup support; however, acquisitions indicate openness to integrating innovative smaller studios.

What is this product's market share in its segment?

Evolution holds a dominant position and is considered the global market leader in live dealer casino software with over 800 operator clients worldwide.

Who are the main competitors of this product?

Primary competitors include Playtech, Pragmatic Play, and other live casino and iGaming software providers.

What is this product's competitive advantage?

Leading-edge technology in HD streaming, innovative game formats, extensive regulated market presence, advanced anti-cheating tech, and a comprehensive live casino portfolio.

Which geographical regions does this product currently serve?

Serves worldwide regulated markets including Europe, North America, UK, and parts of Asia and Latin America.

What is the target customer profile for this product?

Target customers are regulated online casino operators, including tier 1 global operators and land-based casino operators expanding online.

Does this product offer white-label solutions?

No verified public data on white-label solutions; focuses on B2B integration via licensed and branded operator platforms.

What is the pricing model for this product?

Usually based on revenue share agreements with operators, possibly supplemented by licensing fees; exact terms vary per partner.

Does this product offer flexible licensing options?

Provides flexible licensing arrangements compliant with regional regulations, enabling operators to deploy games in multiple jurisdictions.

What is the go-to-market strategy for this product?

Leverages partnerships with casino operators, launches innovative games to attract player interest, and maintains strong presence in major gaming conferences.

Does the company have reseller or distributor networks for this product?

Distribution mainly through operator partnerships and platform integrations rather than third-party resellers.

How many games are included in this product's basic package?

Evolution’s basic offering includes over 35 live dealer games with expanding portfolios through acquisitions.

What types of games does this product support (slots, table games, live dealer, etc.)?

Supports live dealer games (roulette, blackjack, baccarat), innovative live game shows, RNG table games, slots (via acquisitions), and arcade-style games.

Does this product support live-dealer functionality?

Full support with professional dealers, multiple studio settings, multiple camera feeds, and real-time interaction.

Is there support for VR/AR games in this product?

No verified information on VR/AR game support; their focus remains on HD live streaming and interactive features.

Does this product support tournaments and competitions?

Provides tournament and competition support integrated within certain live game shows and operator platforms.

Is there a progressive jackpot system in this product?

Some game show titles and slots include progressive jackpots mechanisms.

Does this product support multiplayer gaming?

Supports multiplayer gaming in live dealer formats, enabling multiple players to join games simultaneously.

Are there social features in this product's games?

Includes interactive player chat, game statistics, and community features within live casino interfaces.

Does this product support player chat functionality?

Player chat functionality is supported, allowing interaction with dealers and other players during live games.

Is there ability to create private tables in this product?

Supports private table creation for VIPs and exclusive operator offerings.

Does this product support side-bets in card games?

Side bets supported in many card games like blackjack and baccarat to enhance player engagement.

Is there an achievement and rewards system in this product?

Supports achievement and rewards systems integrated via operator platforms.

Does this product support gamification (levels, experience, badges)?

Gamification features like levels, badges, and experience points are integrated to boost player retention.

Is there ability to personalize gaming interface in this product?

Offers gaming interface personalization options for operators to adapt branding and player preferences.

Does this product support different game speeds?

Provides options for different game speeds including standard and fast-play modes on popular titles.

Is there auto-play functionality for slots in this product?

Auto-play available primarily for RNG slots and some digital games, not typically for live dealer games.

Does this product support game history for players?

Game history and result tracking supported for transparency and player reference.

Is there replay functionality for disputed situations in this product?

Replay functionality available in certain games to resolve disputes or review rounds.

Does this product support multiple currencies in games?

Supports multi-currency functionality to accommodate international player bases.

Is there real-time currency conversion in this product?

Provides real-time currency conversion and localization features.

Does this product support cryptocurrency gaming?

Supports cryptocurrency gaming through integration with crypto-accepting operators, but no proprietary crypto gambling platform.

Is there blockchain technology integration in this product?

No verified data indicating blockchain technology integration in their game engine or platforms.

What technological platforms is this product based on?

Products built on scalable enterprise-class cloud infrastructure with advanced live streaming technology, web-based client architecture, and backend microservices.

Which operating systems does this product support?

Compatible with all major operating systems including Windows, macOS, iOS, Android, and Linux via browser-based access.

Does this product support cloud deployment?

Supports cloud deployment models for scalability, reliability, and global delivery.

Is this product compatible with containerization technologies (Docker, Kubernetes)?

Likely utilizes containerization technologies like Docker and Kubernetes as standard industry best practices for deployment and scaling, though no company-specific details found.

Which databases does this product support?

Uses enterprise-level database solutions to manage game data, player info, and streaming operations with high reliability.

Does this product support microservices architecture?

Employs microservices architecture to ensure modular, scalable, and maintainable platform components.

What APIs does this product provide for integration?

Provides robust APIs for operator integration, including game management, player account integration, and telemetry.

Does this product support RESTful API?

RESTful API support available for operator backend integrations.

Is there GraphQL support in this product?

No verified data on GraphQL support.

What data formats does this product support for exchange (JSON, XML, etc.)?

Supports common data formats such as JSON and XML for data exchange with operators.

Does this product support real-time updates?

Enables real-time game state updates and streaming data synchronization.

Which communication protocols does this product use?

Utilizes WebSocket protocols and secure data streams for low-latency communication.

Does this product support WebSocket for online games?

Supports WebSocket for real-time interaction in live dealer games.

What are the network bandwidth requirements for this product?

Requires stable broadband connections, optimized to deliver HD video streams with minimal lag even on lower bandwidths.

Does this product support data caching?

Implements data caching for improving responsiveness and reducing latency in game interactions.

Which CDNs does this product support for content delivery?

Uses CDN support for distributing game assets and streaming content globally.

Does this product support load balancing?

Employs load balancing technologies to manage concurrency and maintain smooth gameplay during peak times.

Does this product support automatic scaling?

Supports automatic scaling of server resources to maintain performance under variable player loads.

Which monitoring systems are integrated with this product?

Integrated monitoring systems track performance, uptime, and latency in real time.

Does this product support centralized logging?

Centralized logging implemented for operations, security, and performance diagnostics.

Which analytics systems are built into this product?

Built-in analytics track player behavior, game performance, and operator KPIs.

Does this product support A/B testing?

Supports A/B testing environments for game feature optimization.

Is there ability to create sandbox environments in this product?

Provides sandbox/testing environments for operators and integrators.

Does this product support API versioning?

API versioning implemented to ensure backward compatibility during updates.

What development tools does this product provide?

Supplies software development kits (SDKs) and tools for customized integration and testing.

Does this product offer SDK for various programming languages?

Offers SDKs primarily for JavaScript and potentially other common languages used in web integration.

Does this product support automated testing?

Uses automated testing frameworks to ensure game quality and reliability.

What continuous integration/deployment tools are available for this product?

Employs continuous integration and deployment tools to enhance development cycles and delivery.

Does this product support blue-green deployment?

Utilizes blue-green deployment practices to minimize downtime during updates.

Is there rollback capability in case of issues with this product?

Supports rollback capabilities to previous stable versions in case of deployment issues.

Which performance monitoring systems are integrated with this product?

Integrated performance monitoring tools ensure system stability and responsiveness.

Does this product support distributed tracing?

Likely employs distributed tracing techniques for debugging complex microservice interactions.

Are there built-in profiling tools in this product?

Uses built-in profiling tools to optimize game engine and streaming performance.

Does this product support hot-swapping of components?

No verified data on hot-swapping components during live operation without interruption.

What are the hardware requirements for deploying this product?

Requires enterprise-grade server hardware and studio equipment for streaming and processing; no specific public hardware specs detailed.

Does this product support multi-tenancy?

Supports multi-tenancy allowing multiple operators to run on shared infrastructure securely.

What is the maximum number of concurrent users this product can handle?

Capable of supporting very large concurrent user bases, often serving thousands of simultaneous players per game seamlessly.

Does this product support horizontal scaling?

Capable of horizontal scaling to add resources as player demand increases.

What are the latency characteristics of this product?

Engineered for low latency streaming and interaction, optimized for global delivery minimizing delays.

Does this product support geographic distribution?

Distributed studios and cloud infrastructure ensure geographic content delivery and regional compliance.

Are there disaster recovery capabilities in this product?

Implements disaster recovery plans and redundant data centers to ensure continuous service.

Does this product support provably fair algorithms?

Implements certified RNG and fairness controls, though live dealer games rely on physical or RNG-based randomness with regulatory oversight.

Is there ability to create custom games in this product?

Supports creation and deployment of custom games developed in partnership with operators.

Does this product support white-label solutions for games?

No public data on white-label games; primarily licenses proprietary branded games.

Are there tools for creating promotional campaigns in games within this product?

Provides integrated tools for promotional campaigns including bonuses and in-game events.

Does this product support seasonal content?

Supports seasonal and event-based content to engage players with fresh experiences.

Is there ability to update games without downtime in this product?

Practices continuous delivery ensuring minimal to zero downtime during game updates.

Does this product support different RTP settings?

Allows configurable RTP settings as per operator requirements within regulatory guidelines.

Is there a volatility system for slots in this product?

Volatility settings managed in RNG slot games acquired from partner studios.

Does this product support cross-platform gaming (desktop, mobile, tablet)?

Full cross-platform support across desktop, mobile, and tablet devices via HTML5 and streaming tech.

Is there optimization for different screen sizes in this product?

Interfaces optimized to adapt to various screen sizes and resolutions for consistent experience.

Does this product support offline mode for some games?

No offline mode for live casino games which require real-time streaming and interaction.

Is there integration with game engines like Unity/Unreal in this product?

Live games use proprietary streaming tech; integration with popular engines like Unity or Unreal is not explicitly verified.

Does this product support HTML5 for all games?

All games developed with full HTML5 support to enable instant play on browsers.

What third-party integrations does this product support?

Integrates with multiple third-party platforms including RNG providers, payment systems, and casino management systems.

Does this product integrate with existing casino management systems?

Supports integration with leading casino management systems for player and game data.

Are there payment gateway integrations available in this product?

Compatible with many payment gateways via operator platforms to support deposits and withdrawals.

Does this product support CRM system integrations?

Offers CRM integration capabilities for customer relationship management and marketing.

What marketing tools does this product integrate with?

Supports marketing tools integration to track campaigns and player engagement.

Does this product support affiliate system integrations?

Enables affiliate tracking and management integrations.

Are there business intelligence tool integrations in this product?

Integrates with business intelligence tools for data-driven decision making.

Does this product support compliance and regulatory reporting integrations?

Built-in capabilities for generating compliance and regulatory reports.

What user registration methods does this product support?

Supports multiple user registration flows as managed by operators.

Does this product support two-factor authentication?

Supports two-factor authentication via operator platforms.

Is there an identity verification system (KYC) in this product?

Compliance with KYC requirements supported through operator-integrated verification systems.

Does this product support automated document verification?

Operators typically integrate automated document verification tools.

Is there integration with age verification systems in this product?

Supports integration of age verification tools to enforce legal playing age.

Does this product support geolocation verification?

Implements geolocation checks to comply with jurisdictional restrictions.

Is there a player self-exclusion system in this product?

Integrates player self-exclusion features complying with responsible gambling norms.

Does this product support deposit and betting limits?

Supports configurable deposit and betting limits as per regulatory and operator policies.

Are there cooling-off periods supported in this product?

Allows implementation of cooling-off periods for players.

Does this product support gaming behavior monitoring?

Provides gaming behavior monitoring tools to identify problematic play patterns.

Are there alerts for suspicious activity in this product?

Equipped with alerts and fraud detection for suspicious gaming activities.

Does this product support VIP programs?

Supports VIP program functionalities through operator platforms.

Are there personal managers for VIP players in this product?

Operators may provide personal managers for VIPs, supported by Evolution’s platform.

Does this product support player segmentation?

Facilitates player segmentation for targeted marketing and personalization.

Is there a loyalty system with point accumulation in this product?

Operators can implement loyalty systems integrated with Evolution’s platform.

Does this product support personalized bonuses?

Enables delivery of personalized bonuses via integration.

Is there a referral system in this product?

Supports referral system integrations.

Does this product support affiliate programs?

Compatible with various affiliate program trackers.

Is there CRM system integration in this product?

Supports integration with external CRM systems.

Does this product support email marketing?

Can integrate with email marketing platforms for player engagement.

Are SMS notifications available in this product?

Supports SMS notification integrations.

Does this product support push notifications?

Supports push notifications generally managed via operators.

Is there a complaints and support system in this product?

Operators manage player complaint systems; platform supports facility integration.

Does this product support live chat with customer support?

Supports live chat with dealers; third-party customer support chat integrated separately.

Is there a multi-level support system in this product?

Operators provide multi-level customer support; platform facilitates integration.

Does this product support customer service in multiple languages?

Supports multiple languages for games and dealer interactions.

Is there a knowledge base for self-service in this product?

Operators typically provide knowledge bases; platform supports content integration.

Does this product support video verification?

No specific data on video verification; often operator-handled.

Does this product support temporary account freezing?

Allows temporary account freezing via integrations.

Is there a password recovery system in this product?

Managed via operator platforms; system supports connectivity.

Does this product comply with GDPR for user data?

Fully compliant with GDPR regulations for user data handling.

Is there a right to data deletion in this product?

Supports user data deletion rights as required by GDPR.

Does this product support user data export?

Enables export of user data for compliance and user requests.

Which payment systems are integrated with this product?

Integrates with a wide range of payment systems through operator channels.

Does this product support bank transfers?

Supported via payment gateways integrated by operators.

Is there cryptocurrency payment support in this product?

Supports cryptocurrency payments through third-party operator integrations.

Does this product support e-wallets?

Supports e-wallet payments integrated by operators.

Is there mobile payment support in this product?

Supports mobile payment methods via operators.

Does this product support prepaid cards?

Supported through operator payment gateways.

Is there an instant deposit system in this product?

Instant deposit capabilities available depending on operator setup.

Does this product support scheduled deposits?

Some operators may offer scheduled deposits; supported indirectly.

Is there a fast withdrawal system in this product?

Fast withdrawals supported per operator integration capabilities.

Does this product support automated withdrawal processing?

Supports automated withdrawal processing through operator banking integration.

Are there limits on deposits and withdrawals in this product?

Supports configurable limits compliant with regulations.

Does this product support multi-currency operations?

Multi-currency support is standard to facilitate global operations.

Is there automatic currency conversion in this product?

Real-time currency conversion features available.

Does this product support both fiat and cryptocurrencies simultaneously?

Supports simultaneous fiat and crypto operation through integrations.

Is there integration with DeFi protocols in this product?

No verified data on DeFi protocol integration.

Does this product support cryptocurrency staking?

No publicly available information on crypto staking features.

Is there an escrow system for large transactions in this product?

No verified escrow system available.

Does this product support multi-signature for crypto payments?

No public info on multi-signature crypto payment support.

Is there an anti-money laundering (AML) system in this product?

Fully supports Anti-Money Laundering systems and compliance.

Does this product support automatic transaction screening?

Automated transaction screening integrated for compliance.

Is there integration with sanctions lists in this product?

Integrates sanctions lists and compliance screening.

Does this product support suspicious activity reporting?

Supports reporting suspicious activity to regulators.

Is there a tax accounting system in this product?

Provides tax accounting support through reporting tools.

Does this product support automatic report generation?

Enables automatic report generation for regulatory and business needs.

Is there integration with tax systems in this product?

Integrates with tax systems as required by jurisdictions.

Does this product support transaction fee accounting?

Manages transaction and platform fee accounting.

Is there a payment reconciliation system in this product?

Supports payment reconciliation processes.

Does this product support chargeback handling?

Provides tools to assist operators in chargeback management.

Is there a fraud detection system for payments in this product?

Advanced fraud detection systems for payment security.

Does this product support 3D Secure authentication?

Supports 3D Secure authentication through payment integrations.

Is there a credit risk assessment system in this product?

No verified data on credit risk assessment system.

Does this product support installment payments?

No public info on installment payment support.

Is there integration with buy-now-pay-later services in this product?

No information on Buy Now Pay Later integration.

Does this product support corporate banking for B2B clients?

Supports corporate banking features for B2B clients.

Is there an automatic refund system in this product?

Some auto-refund capabilities likely via operator configuration.

What security certificates does this product have?

Holds multiple security certifications including ISO 27001 and PCI DSS compliance.

Does this product support ISO 27001 compliance?

Compliant with ISO 27001 information security standards.

Is there PCI DSS certification for this product?

PCI DSS certification for handling payment data.

Does this product support GDPR compliance?

Fully GDPR-compliant in data security and privacy.

Is there certification from gambling commissions for this product?

Licensed by major gambling commissions including UKGC, MGA, and others.

Does this product support eCOGRA certification?

Holds eCOGRA certifications validating fair and responsible gaming.

Is there GLI testing for games in this product?

Undergoes GLI testing for RNG and game fairness.

Does this product support iTech Labs certification?

Certified by iTech Labs for RNG and game performance.

Are there regular security audits for this product?

Subject to regular external and internal security audits.

Does this product support penetration testing?

Conducts penetration testing to identify vulnerabilities.

Are there bug bounty programs for this product?

No verified bug bounty program public information.

Does this product support data encryption at rest?

Uses encryption at rest to protect sensitive data.

Is there data encryption in transit in this product?

Encrypts data in transit with industry-standard protocols.

Does this product support end-to-end encryption?

Employs end-to-end encryption methods for critical communications.

Is there a key management system in this product?

Utilizes advanced key management systems to safeguard encryption keys.

Does this product support hardware security modules (HSM)?

Likely supports hardware security modules (HSM) for cryptographic operations.

Is there an intrusion detection system in this product?

Implements intrusion detection systems to monitor security threats.

Does this product support DDoS protection?

Robust DDoS protection to ensure uptime and availability.

Are there firewall and WAF protection in this product?

Uses firewall and Web Application Firewall (WAF) protections.

Does this product support rate limiting?

Applies rate limiting to prevent abuse and attacks.

Is there a security monitoring system in this product?

Continuous security monitoring across infrastructure.

Does this product support SIEM integration?

Integrates Security Information and Event Management (SIEM) tools.

Are there automatic alerts for incidents in this product?

Automatic alerts for security incidents.

Does this product support incident response procedures?

Established incident response procedures and teams.

Is there a backup and disaster recovery system in this product?

Maintains backup and disaster recovery systems for resilience.

Does this product support geographic redundancy?

Employs geographically redundant data centers for high availability.

Are there RTO/RPO guarantees for this product?

Adheres to Recovery Time Objective (RTO) and Recovery Point Objective (RPO) guarantees.

Does this product support business continuity planning?

Has robust business continuity plans implemented.

Is there an access control system in this product?

Implements strict access control systems.

Does this product support role-based access control?

Supports role-based access control for internal and partner users.

Is there an audit trail for all actions in this product?

Maintains comprehensive audit trails for transparency and compliance.

What built-in analytical tools are available in this product?

Provides built-in analytics tools for operators and internal use.

Does this product support real-time analytics?

Offers real-time analytics to monitor game and player metrics.

Are there operator dashboards in this product?

Operator dashboards are available for managing games, players, and reports.

Does this product support custom reports?

Supports custom reports tailored to operator needs.

Is there automatic report generation in this product?

Enables automatic report generation for regulatory and business needs.

Does this product support scheduled reporting?

Supports scheduled reporting to operators and regulators.

Is there data export in various formats from this product?

Data export available in multiple standard formats including CSV, Excel, XML.

Does this product support data mining functionality?

Advanced data mining features support player and game insights.

Is there predictive analytics in this product?

Utilizes predictive analytics for player behavior and game optimization.

Does this product support machine learning for analytics?

Machine learning applied to analytics and security systems.

Is there player behavior analytics in this product?

Comprehensive player behavior analytics available to operators.

Does this product support cohort analysis?

Supports cohort analysis for marketing and retention strategies.

Are there LTV (lifetime value) calculations in this product?

Provides lifetime value (LTV) calculations of players.

Does this product support churn prediction?

Offers churn prediction tools to enhance player retention.

Are there revenue optimization tools in this product?

Tools and features designed to optimize operator revenue.

What technical support channels are available for this product?

Technical support available via email, phone, and ticket system.

Does this product offer 24/7 technical support?

24/7 support coverage for critical platform issues.

Is there a multi-level support system for this product?

Multi-level support systems to handle different issue severities.

Does this product support remote diagnostics?

Remote diagnostics capabilities for troubleshooting.

Is there on-site support available for this product?

Onsite support available, especially for large operator clients.

Does this product support a ticketing system?

Full-featured ticketing system for issue tracking.

Are there SLA guarantees for support of this product?

Provides service level agreements guaranteeing uptime and issue resolution.

Does this product offer priority support for critical clients?

Priority support available for premium clients.

Are there dedicated support managers for this product?

Dedicated account and support managers for key operators.

Does the company offer migration assistance for this product?

Migration assistance provided for new operator integrations and upgrades.