Site logo
Short description

Evolution Gaming is a leading provider of live casino solutions and online gaming technology, focusing on delivering high-quality live dealer games and casino software globally. The company specializes in crea

What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?

Live casino game provider and software developer specializing in live dealer solutions.

What is the primary purpose and target market of this product?

The primary purpose of Evolution Gaming’s products is to offer online casino operators engaging and reliable live casino games that enhance player experience while supporting regulatory compliance and responsible gaming. Their target market includes online casinos and gaming operators globally.

Which specific gambling verticals does this product serve?

Evolution Gaming serves online casino verticals with live dealer games, including live blackjack, roulette, baccarat, poker, and game show formats. They focus predominantly on online casino rather than land-based or sportsbook verticals.

Is this product designed for B2B or B2C operations?

The company operates on a B2B business model, providing software, live casino streaming technology, and gaming content to online casino operators and platforms.

What makes this product unique in the market?

Evolution Gaming is unique for its superior live streaming technology, professional dealers, extensive game portfolios, and strong commitment to fairness and responsible gaming, including integrating responsible gaming tools into their platforms.

What is the name of the company that developed this product?

Evolution Gaming AB

In what year was the company founded?

Founded in 2006.

In which countries is the company registered?

Registered primarily in Sweden.

Where is the main office located and are there regional offices?

Primary offices are in Sweden, with additional regional offices and studios across Europe, North America, and Asia to support its global operations.

How many years has this product been on the market?

Evolution Gaming has been in the market for about 19 years as of 2025.

How many employees work on this product's development?

The company employs several thousand staff members overall, with a large dedicated development and operations team likely numbering over 1,000 specialists focused on continuous game development and platform improvement.

What languages is this product's interface available in?

The products and interfaces support multiple languages to cater to global markets; commonly supported languages include English, German, Spanish, French, Russian, and more.

Does this product support localization for different regions?

Evolution provides strong regional localization capabilities, adapting game content, user interfaces, and responsible gaming tools to comply with local regulations and cultural preferences in various jurisdictions.

What is the company's mission and philosophy?

Evolution’s mission is to be the world leader in live casino entertainment by providing fair, exciting, and immersive gaming experiences while upholding integrity, responsibility, and social sustainability in gaming.

Is the company publicly traded or privately held?

Evolution Gaming is a publicly traded company (listed on the Nasdaq Stockholm exchange).

What awards and certifications has this product received?

Evolution has received numerous industry awards, including EGR Operator Awards and Gaming Intelligence Awards; it also holds certifications such as eCOGRA and game testing by GLI and iTech Labs.

Does the company participate in professional gambling industry associations?

Evolution participates in key gambling industry associations including the European Gaming and Betting Association (EGBA) and other regulatory bodies focused on compliance and responsible gaming.

What are the main milestones in this product's development history?

Key milestones include pioneering live dealer casino games, launching dedicated game studios globally, expanding into regulated U.S. markets, and continuously evolving responsible gaming features and promotional tools.

Are there plans for IPO or investment attraction for the company?

Evolution completed its IPO in 2015 and continues to attract investment through public equity markets; future specific investment plans or secondary offerings have not been publicly detailed.

Does the company offer partner programs for integrators?

Offers partner and integration programs to casino operators including API access, promotional tools, and support for casino platform integration and marketing campaigns.

What is the company's corporate social responsibility approach?

Evolution embraces corporate social responsibility by emphasizing responsible gaming, ethical business practices, community engagement, and sustainability in its operations and corporate culture.

Does the company support responsible gambling initiatives?

Evolution supports responsible gambling with tools such as deposit limits, self-exclusion, reality checks, self-assessment tests, cooling-off periods, and plays an active role in player protection and compliance globally.

What environmental standards does the company follow?

The company follows environmental best practices typical of modern IT and gaming companies, focusing on energy-efficient operations, sustainable office practices, and corporate environmental responsibility.

Does the company offer training and certification programs for users of this product?

Provides training and certification programs for its dealers, customer support personnel, and operator partners to ensure high standards in game delivery and compliance with responsible gaming policies.

What is the product development strategy for the next 5 years?

Evolution plans to further innovate in live casino technologies, expand game portfolios, enhance responsible gaming tools using AI and data analytics, and explore emerging technologies like VR for immersive player experiences.

Are there plans to expand this product to new geographical markets?

The company aims to expand further into regulated markets in the U.S., Latin America, and Asia to increase its global footprint while ensuring compliance with local jurisdictional standards.

Does the company have research and development departments?

Evolution maintains strong research and development teams focused on live streaming technology, game design, AI-enhanced player protection, and platform scalability.

Does the company support startups and innovative projects?

Evolution collaborates with industry startups occasionally, integrating promising innovations particularly in gaming tech and player safety to enhance its offerings.

What is this product's market share in its segment?

Evolution holds a dominant market share in the live casino segment, frequently cited as the leading live dealer software provider worldwide.

Who are the main competitors of this product?

Primary competitors include Playtech, NetEnt (part of Evolution), Authentic Gaming, Pragmatic Play Live, and Playtech Live.

What is this product's competitive advantage?

Evolution’s competitive advantages lie in its cutting-edge live streaming tech, extensive global studios, strong regulatory compliance, rich game variety, and deep focus on responsible gaming tools.

Which geographical regions does this product currently serve?

Evolution serves regulated markets in Europe, North America (including the U.S.), Asia, and Latin America.

What is the target customer profile for this product?

Target customers are online casino operators and platforms seeking acclaimed, secure, fair live casino content to attract and retain players worldwide.

Does this product offer white-label solutions?

Evolution Gaming typically does not focus on white-label casino platforms but offers integration-ready software for operators’ own branded platforms.

What is the pricing model for this product?

Pricing models are generally based on revenue share agreements or license fees depending on operator scale and integration requirements.

Does this product offer flexible licensing options?

Provides flexible licensing based on jurisdictions and operator types, including adherence to regional regulatory frameworks.

What is the go-to-market strategy for this product?

Uses a combination of direct operator partnerships, industry events, awards, and digital presence to maintain visibility and promote product innovations.

Does the company have reseller or distributor networks for this product?

Distribution is primarily direct B2B relationships with online casino operators; also involves integration partnerships and technology provider collaborations.

How many games are included in this product's basic package?

Live casino portfolio includes dozens of games, with continuous additions; the basic package often comprises core offerings like roulette, blackjack, baccarat, and poker.

What types of games does this product support (slots, table games, live dealer, etc.)?

Supports live dealer table games, game shows, card games, and some RNG-based mini-games integrated within live casino environments.

Does this product support live-dealer functionality?

Fully supports live dealer functionalities as its core product offering.

Is there support for VR/AR games in this product?

Currently limited or experimental support for VR/AR games; traditional live streaming is the main focus.

Does this product support tournaments and competitions?

Supports tournament and competition features integrated via operator platforms or promotional tools.

Is there a progressive jackpot system in this product?

Progressive jackpot systems are generally not a primary focus within Evolution’s live dealer games.

Does this product support multiplayer gaming?

Supports multiplayer gaming inherent in live dealer table formats where many players join one game.

Are there social features in this product's games?

Some social interaction features like player chat and leaderboards are supported within games and platforms.

Does this product support player chat functionality?

Player chat functionality is provided to enable interaction between players and dealers in live casino games.

Is there ability to create private tables in this product?

Yes, offers private table creation especially for VIP clients or special events.

Does this product support side-bets in card games?

Side-bets support is included in several card games such as blackjack variants.

Is there an achievement and rewards system in this product?

Includes achievement points and rewards integrated with promotional campaign tools.

Does this product support gamification (levels, experience, badges)?

Gamification is supported with levels, experience points, badges, and leaderboards for player engagement.

Is there ability to personalize gaming interface in this product?

Offers gaming interface personalization by operators, including custom betting limits, display options, and promotional settings.

Does this product support different game speeds?

Supports different game speeds, including faster play options for some live dealer games.

Is there auto-play functionality for slots in this product?

Auto-play is generally not applicable to live dealer games which require real-time interaction.

Does this product support game history for players?

Supports game history tracking for players and operators.

Is there replay functionality for disputed situations in this product?

Replay features for game rounds or disputed situations are limited but transparency is ensured through streaming and logs.

Does this product support multiple currencies in games?

Supports multi-currency transactions depending on operator and licensing.

Is there real-time currency conversion in this product?

Real-time currency conversion is usually handled at operator/platform level, with support from Evolution’s system where applicable.

Does this product support cryptocurrency gaming?

Supports cryptocurrency gaming where allowed by regulation and operator integration.

Is there blockchain technology integration in this product?

Emerging use of blockchain for transparency and fairness is in exploratory or pilot phases.

What technological platforms is this product based on?

Products are based on robust streaming technology, cloud services, and HTML5 front-end for cross-platform compatibility.

Which operating systems does this product support?

Supports major operating systems including Windows, macOS, iOS, Android via web browsers and native apps.

Does this product support cloud deployment?

Supports cloud deployment for scalability and reliability.

Is this product compatible with containerization technologies (Docker, Kubernetes)?

Likely compatible with containerization technologies like Docker, Kubernetes for backend services.

Which databases does this product support?

Uses enterprise-grade databases for gaming data, player info, and transactional data, though specifics are proprietary.

Does this product support microservices architecture?

Supports microservices architecture to allow modular and scalable deployment of platform components.

What APIs does this product provide for integration?

Provides APIs for integration with operator platforms, including game streaming, player data, and promotional tools.

Does this product support RESTful API?

RESTful APIs are supported for flexible and standardized inter-system communication.

Is there GraphQL support in this product?

Specific support for GraphQL APIs is not publicly detailed; RESTful API is standard.

What data formats does this product support for exchange (JSON, XML, etc.)?

Supports common data formats such as JSON and XML for data exchange.

Does this product support real-time updates?

Real-time updates are supported to provide live data feeds, game results, and player activity.

Which communication protocols does this product use?

Uses standard gaming and streaming protocols optimized for low latency and security.

Does this product support WebSocket for online games?

WebSocket support is provided for efficient real-time communication in live games.

What are the network bandwidth requirements for this product?

Live streaming games require moderate to high bandwidth; Evolution optimizes streaming quality to accommodate various connection speeds.

Does this product support data caching?

Implements data caching mechanisms to improve responsiveness and reduce latency.

Which CDNs does this product support for content delivery?

Supports CDN usage to ensure efficient content delivery worldwide.

Does this product support load balancing?

Load balancing is utilized for stable performance and fault tolerance.

Does this product support automatic scaling?

Supports automatic scaling of resources in cloud environments.

Which monitoring systems are integrated with this product?

Integrates monitoring systems for game performance, security, and uptime.

Does this product support centralized logging?

Uses centralized logging for troubleshooting, compliance, and security audits.

Which analytics systems are built into this product?

Built-in analytics systems monitor player behavior, game performance, and operator metrics.

Does this product support A/B testing?

Supports A/B testing for game features and promotional campaigns.

Is there ability to create sandbox environments in this product?

Provides sandbox environments for operator testing and development.

Does this product support API versioning?

Supports API versioning for backward compatibility and progressive upgrades.

What development tools does this product provide?

Offers development tools including SDKs, APIs, and integration documentation.

Does this product offer SDK for various programming languages?

SDK availability includes popular programming languages relevant to operators’ technical environments.

Does this product support automated testing?

Uses automated testing for quality assurance and regression testing.

What continuous integration/deployment tools are available for this product?

Employs continuous integration and deployment tools for efficient development cycles.

Does this product support blue-green deployment?

Supports blue-green deployment for seamless updates and reduced downtime.

Is there rollback capability in case of issues with this product?

Provides rollback mechanisms in case of deployment issues.

Which performance monitoring systems are integrated with this product?

Monitors system performance continuously with alerts and dashboards.

Does this product support distributed tracing?

Supports distributed tracing for detailed diagnostics.

Are there built-in profiling tools in this product?

Includes profiling tools for performance optimization.

Does this product support hot-swapping of components?

Supports hot-swapping of components to reduce downtime.

What are the hardware requirements for deploying this product?

Requires standard server infrastructure for live streaming and backend operations, specifics depend on deployment scale.

Does this product support multi-tenancy?

Supports multi-tenancy to serve multiple operators from shared platforms.

What is the maximum number of concurrent users this product can handle?

Can support tens of thousands of concurrent users, scalable based on operator needs.

Does this product support horizontal scaling?

Fully supports horizontal scaling for load management.

What are the latency characteristics of this product?

Optimized for low latency streaming to ensure real-time gameplay experience.

Does this product support geographic distribution?

Supports geographically distributed infrastructure for redundancy and regional performance.

Are there disaster recovery capabilities in this product?

Implements disaster recovery plans and backup systems to ensure continuity.

Does this product support provably fair algorithms?

Employs certified RNGs and transparent game mechanics to ensure fairness.

Is there ability to create custom games in this product?

Enables custom game development and configuration per operator requirements.

Does this product support white-label solutions for games?

Provides integration-ready games but generally not white-label product offerings.

Are there tools for creating promotional campaigns in games within this product?

Offers sophisticated promotional tools including leaderboards, real-time rewards, and push notifications.

Does this product support seasonal content?

Supports seasonal and event-driven content campaigns.

Is there ability to update games without downtime in this product?

Enables zero-downtime updates with minimal disruption.

Does this product support different RTP settings?

Allows configurable RTP settings within regulatory limits.

Is there a volatility system for slots in this product?

Last primary focus was on live games; slot volatility systems are managed by slot providers within Evolution.

Does this product support cross-platform gaming (desktop, mobile, tablet)?

Fully supports cross-platform play including desktop, mobile, and tablet devices.

Is there optimization for different screen sizes in this product?

Optimized for various screen sizes and resolutions.

Does this product support offline mode for some games?

Offline mode is not applicable to live dealer games.

Is there integration with game engines like Unity/Unreal in this product?

Primarily proprietary streaming technology; limited public info on integration with engines like Unity or Unreal for live games.

Does this product support HTML5 for all games?

All games use HTML5 technology for broad compatibility and responsiveness.

What third-party integrations does this product support?

Supports integrations with various third-party systems including game aggregators and platform providers.

Does this product integrate with existing casino management systems?

Compatible with casino management systems for player and game management.

Are there payment gateway integrations available in this product?

Integration capabilities exist for payment gateways through operator platforms.

Does this product support CRM system integrations?

Supports CRM system integration to enhance player management and marketing.

What marketing tools does this product integrate with?

Integrates with marketing tools to enable targeted promotions and player engagement.

Does this product support affiliate system integrations?

Supports affiliate system integrations via operators' marketing platforms.

Are there business intelligence tool integrations in this product?

Provides data outputs compatible with business intelligence tools.

Does this product support compliance and regulatory reporting integrations?

Supports integrations for regulatory reporting and compliance.

What user registration methods does this product support?

Supports standard user registration methods through operators, including direct signup and third-party identity verification.

Does this product support two-factor authentication?

Enables two-factor authentication mechanisms via operator platforms.

Is there an identity verification system (KYC) in this product?

Supports KYC compliance via integration with operator identity verification processes.

Does this product support automated document verification?

Supports automated document verification through partnerships or operator tools.

Is there integration with age verification systems in this product?

Integrated age verification systems with operators to prevent underage gambling.

Does this product support geolocation verification?

Supports geolocation verification to enforce jurisdictional restrictions.

Is there a player self-exclusion system in this product?

Provides self-exclusion tools native to the platform or via operator integrations.

Does this product support deposit and betting limits?

Supports setting deposit and betting limits to promote responsible play.

Are there cooling-off periods supported in this product?

Enables cooling-off periods for players needing breaks.

Does this product support gaming behavior monitoring?

Implements behavior monitoring using AI to identify risky gambling patterns.

Are there alerts for suspicious activity in this product?

Provides alerts for suspicious player activity to operators for intervention.

Does this product support VIP programs?

Supports VIP program features as implemented by operators.

Are there personal managers for VIP players in this product?

Personal manager services for VIP clients are typically provided by operators, not directly by Evolution.

Does this product support player segmentation?

Supports player segmentation for targeted marketing and responsible gaming interventions.

Is there a loyalty system with point accumulation in this product?

Loyalty and rewards programs are supported through integration with operator systems.

Does this product support personalized bonuses?

Allows delivery of personalized bonuses via promotional tools.

Is there a referral system in this product?

Referral system support depends on operator platform capabilities.

Does this product support affiliate programs?

Integration support for affiliate programs as part of operator marketing infrastructure.

Is there CRM system integration in this product?

Fully supports CRM system integration for customer relationship management.

Does this product support email marketing?

Supports email marketing through operator-driven campaigns and data.

Are SMS notifications available in this product?

Supports SMS notifications integrated via operator platforms.

Does this product support push notifications?

Provides push notifications tools for player engagement in real-time.

Is there a complaints and support system in this product?

Complaint handling systems are typically managed by operators; Evolution supports integration.

Does this product support live chat with customer support?

Live chat with customer support is primarily operator-provided; Evolution supports integration.

Is there a multi-level support system in this product?

Multi-level support systems are enabled via operator platforms.

Does this product support customer service in multiple languages?

Supports multilingual player support features.

Is there a knowledge base for self-service in this product?

Knowledge base and self-service content are usually provided by operators; Evolution supports content integration.

Does this product support video verification?

Video verification solutions depend on operator integrations.

Does this product support temporary account freezing?

Players can use temporary freeze features via integrated self-exclusion tools.

Is there a password recovery system in this product?

Supports password recovery processes through operators.

Does this product comply with GDPR for user data?

Fully GDPR compliant for user data handling and privacy.

Is there a right to data deletion in this product?

Supports user rights for data deletion in line with GDPR.

Does this product support user data export?

Enables data export capabilities compliant with data protection regulations.

Which payment systems are integrated with this product?

Compatible with a range of payment systems depending on operator integration.

Does this product support bank transfers?

Supports bank transfers through operator payment providers.

Is there cryptocurrency payment support in this product?

Supports cryptocurrency payments where operators and jurisdictions allow.

Does this product support e-wallets?

Compatible with e-wallet payment methods via operators.

Is there mobile payment support in this product?

Supports mobile payment methods integrated at operator level.

Does this product support prepaid cards?

Prepaid card payments are supported through integration.

Is there an instant deposit system in this product?

Facilitates instant deposits as enabled by operators.

Does this product support scheduled deposits?

Scheduled or recurring deposits depend on operator features.

Is there a fast withdrawal system in this product?

Supports fast withdrawal processing in cooperation with operators.

Does this product support automated withdrawal processing?

Automated withdrawal processing depends on operator back-end systems.

Are there limits on deposits and withdrawals in this product?

Supports configurable deposit and withdrawal limits for player protection.

Does this product support multi-currency operations?

Multi-currency support is provided according to operator and regional requirements.

Is there automatic currency conversion in this product?

Automatic currency conversion typically handled by operators or payment providers.

Does this product support both fiat and cryptocurrencies simultaneously?

Supports simultaneous fiat and crypto operations as permitted by operators.

Is there integration with DeFi protocols in this product?

No confirmed information on DeFi protocol integration.

Does this product support cryptocurrency staking?

No public data on cryptocurrency staking support.

Is there an escrow system for large transactions in this product?

No specific escrow system information available.

Does this product support multi-signature for crypto payments?

No detailed multi-signature crypto payment support information.

Is there an anti-money laundering (AML) system in this product?

Supports AML compliance through operator integrations and reporting systems.

Does this product support automatic transaction screening?

Provides transaction screening tools to operators for fraud prevention.

Is there integration with sanctions lists in this product?

Supports sanctions lists integration at operator or platform level.

Does this product support suspicious activity reporting?

Enables suspicious activity reporting as part of compliance measures.

Is there a tax accounting system in this product?

Supports tax accounting through data integration with operator financial systems.

Does this product support automatic report generation?

Enables automated report generation for regulatory and business purposes.

Is there integration with tax systems in this product?

Integrates with tax systems as required by operators and regulations.

Does this product support transaction fee accounting?

Supports transaction fee accounting within operator financial modules.

Is there a payment reconciliation system in this product?

Payment reconciliation support through integration.

Does this product support chargeback handling?

Chargeback handling is typically managed by operators and payment providers.

Is there a fraud detection system for payments in this product?

Implements fraud detection systems in collaboration with operators.

Does this product support 3D Secure authentication?

Supports 3D Secure authentication via operators' payment gateways.

Is there a credit risk assessment system in this product?

No specific credit risk assessment system publicly detailed.

Does this product support installment payments?

No available information on installment payments support.

Is there integration with buy-now-pay-later services in this product?

No confirmed buy-now-pay-later services integration.

Does this product support corporate banking for B2B clients?

Corporate banking support details not publicly specified.

Is there an automatic refund system in this product?

Automated refund systems depend on operator payment processing.

What security certificates does this product have?

Holds various security certifications aligned with industry standards.

Does this product support ISO 27001 compliance?

ISO 27001 compliance is supported for information security management.

Is there PCI DSS certification for this product?

PCI DSS certification is maintained for payment data security.

Does this product support GDPR compliance?

Fully supports GDPR security compliance for data protection.

Is there certification from gambling commissions for this product?

Holds certifications from gambling commissions in regulated markets.

Does this product support eCOGRA certification?

eCOGRA certified for fair and responsible gaming practices.

Is there GLI testing for games in this product?

Games undergo GLI testing for fairness and compliance.

Does this product support iTech Labs certification?

Uses iTech Labs certification for RNG and game integrity assurance.

Are there regular security audits for this product?

Conducts regular security audits internally and via third parties.

Does this product support penetration testing?

Supports regular penetration testing to identify vulnerabilities.

Are there bug bounty programs for this product?

May participate in bug bounty programs to improve security.

Does this product support data encryption at rest?

Data encryption at rest is implemented throughout data centers.

Is there data encryption in transit in this product?

Implements encryption protocols for secure data in transit.

Does this product support end-to-end encryption?

Supports end-to-end encryption for sensitive communications.

Is there a key management system in this product?

Employs key management systems for encryption keys.

Does this product support hardware security modules (HSM)?

Hardware security module support utilized to enhance cryptographic security.

Is there an intrusion detection system in this product?

Intrusion detection systems are integrated for threat monitoring.

Does this product support DDoS protection?

Provides DDoS protection to maintain service availability.

Are there firewall and WAF protection in this product?

Uses firewalls and Web Application Firewalls (WAF) for perimeter security.

Does this product support rate limiting?

Implements rate limiting to prevent abuse and overload.

Is there a security monitoring system in this product?

Continuous security monitoring is in place.

Does this product support SIEM integration?

Supports integration with Security Information and Event Management (SIEM) systems.

Are there automatic alerts for incidents in this product?

Automatic alerts for security incidents are configured.

Does this product support incident response procedures?

Established incident response protocols are followed.

Is there a backup and disaster recovery system in this product?

Comprehensive backup and disaster recovery systems are deployed.

Does this product support geographic redundancy?

Geographic redundancy is utilized to ensure uptime and resilience.

Are there RTO/RPO guarantees for this product?

Defines Recovery

Does this product support business continuity planning?

Maintains robust business continuity planning and support.

Is there an access control system in this product?

Strong access control mechanisms are implemented.

Does this product support role-based access control?

Role-based access control is actively used for secure operations.

Is there an audit trail for all actions in this product?

Comprehensive audit trails are maintained for system actions and changes.

What built-in analytical tools are available in this product?

Built-in analytical tools monitor operational and player metrics.

Does this product support real-time analytics?

Supports real-time analytics for performance and player behavior.

Are there operator dashboards in this product?

Provides operator dashboards with insights and controls.

Does this product support custom reports?

Supports creation of custom reports per operator needs.

Is there automatic report generation in this product?

Enables automated report generation for regulatory and business purposes.

Does this product support scheduled reporting?

Enables scheduled reporting for operational and compliance requirements.

Is there data export in various formats from this product?

Supports various data export formats including CSV, XML, and JSON.

Does this product support data mining functionality?

Data mining tools facilitate advanced insights into player and game data.

Is there predictive analytics in this product?

Employs predictive analytics to identify trends and player risk.

Does this product support machine learning for analytics?

Machine learning is used to improve analytics and responsible gaming interventions.

Is there player behavior analytics in this product?

Includes tools to analyze player behavior for safety and compliance.

Does this product support cohort analysis?

Enables cohort analysis for marketing and product improvement.

Are there LTV (lifetime value) calculations in this product?

Supports lifetime value (LTV) calculations for player segments.

Does this product support churn prediction?

Provides churn prediction analytics for retention strategies.

Are there revenue optimization tools in this product?

Tools aid in revenue optimization while promoting responsible play.

What technical support channels are available for this product?

Provides technical support via email, phone, chat, and ticketing systems.

Does this product offer 24/7 technical support?

24/7 technical support availability for critical issues.

Is there a multi-level support system for this product?

Multi-level support system is implemented for escalation.

Does this product support remote diagnostics?

Remote diagnostics tools assist in troubleshooting.

Is there on-site support available for this product?

Onsite support is available for major clients or installations.

Does this product support a ticketing system?

Ticketing system is used to track incidents and requests.

Are there SLA guarantees for support of this product?

Service level agreements (SLA) guarantees are in place with clients.

Does this product offer priority support for critical clients?

Priority support is offered to key and VIP clients.

Are there dedicated support managers for this product?

Dedicated account and support managers are assigned to top clients.

Does the company offer migration assistance for this product?

Provides migration assistance for new clients or platform upgrades.