Ezugi is a global B2B provider specializing in next-generation live dealer casino platforms, offering live casino and lottery gaming solutions with a focus on immersive, high-quality streaming and localized content for online operators worldwide since 2012. Their platform integrates live video with multilingual and multi-currency support, delivering engaging, customizable live dealer experiences.
Ezugi operates primarily as a live dealer game provider and software developer, delivering live casino platforms and games tailored for integration into online gambling operators' portfolios.
The primary purpose of Ezugi's products is to provide online casino operators, land-based casinos, and retail betting shops with a high-quality live dealer gaming experience that enhances player engagement through authentic, interactive live casino games, targeting regulated markets globally.
Ezugi serves the online casino vertical prominently, particularly live dealer casino games such as blackjack, roulette, baccarat, plus live lottery and specialty games, with additional delivery capabilities to land-based casinos and retail betting shops.
Ezugi operates under a B2B business model, supplying its software and live dealer games exclusively to casino operators and platforms through API integration and turnkey solutions.
Unique features include high-definition multi-angle broadcasting from nine global studios, language and currency customization—including niche markets like India with games such as Teen Patti—and multi-operator, multi-channel delivery supporting private and public tables, side bets, and specialized business management tools.
Ezugi
Ezugi was founded in 2012.
The company is primarily registered in the United Kingdom and holds licenses in Curacao, Isle of Man, and other regulated jurisdictions including certifications from European regulators.
Primary offices are located in London (UK), Tel Aviv (Israel), and Bucharest (Romania), with multiple live dealer studios spread globally including Bulgaria, Latvia, Colombia, and Romania.
Ezugi has been on the market for approximately 13 years since its founding in 2012.
The development team and employee count is reported to be around 300+ staff, including professional dealers and technical teams.
Ezugi’s products and games support multiple languages, including English, Hindi, Turkish, and other regionally specific languages to cater to global markets.
The platform offers extensive regional localization with language, currency, and game variant adaptations tailored for markets in Europe, Asia, Latin America, Africa, and niche regions such as India.
Ezugi’s mission is to provide innovative, immersive live dealer gaming experiences that combine cutting-edge technology with localized content to meet diverse player preferences worldwide, enhancing dealer and player interaction.
Ezugi operates as a privately owned company and since 2019 has been part of the Evolution Gaming group, retaining its brand identity under the larger corporate umbrella.
Ezugi has received industry awards including the EGR North America Award 2020 for Best New Game and certifications from SCG Bulgaria, iTech Labs, BMM Testlabs, RSG-Eclipse, and holds regulatory licenses from Curacao, Isle of Man, MGA recognition, among others.
Ezugi participates in professional gambling industry associations and complies with requirements from multiple regulatory authorities, using certifications that are recognized industry-wide for live dealer game providers.
Key milestones include founding in 2012, expansion to nine global studios, acquisition by Evolution Gaming in 2019, obtaining Isle of Man software supplier license in 2024, and continuous expansion with regulated market certifications in Europe, the Americas, and Africa.
As a part of Evolution Gaming since 2019, Ezugi does not separately plan an IPO but benefits from Evolution’s publicly traded status and its continued strategic investments.
Ezugi offers partner programs for integrators including API integration, white-label platforms, operator management systems, payment gateway integration, and joint marketing support catering to casino operators.
Ezugi supports responsible gambling initiatives by integrating tools for self-exclusion, betting limits, player behavior monitoring, and compliance with regulatory responsible gaming frameworks.
Ezugi follows industry-standard environmental awareness and sustainability best practices within its operations and data centers but specific certifications or standards are not publicly detailed.
The company provides training and certification programs for dealers and operators, ensuring professional live dealer conduct and operational excellence in studios globally.
Ezugi’s five-year development strategy focuses on expanding localized live dealer content, advancing multi-channel delivery technology, improving mobile and retail integration, and increasing product customization and scalability.
Ezugi plans continued geographic expansion into new regulated markets including further growth in Africa, Latin America, Asia, and North America supported by new licenses and local market partnerships.
Ezugi maintains dedicated research and development teams focused on live streaming technology, multi-platform integration, game design innovation, and player engagement systems.
The provider incorporates HD streaming, Over-The-Top technology for seamless connection of land-based and online players, mobile optimization, cloud-first back office, and multi-operator scalable infrastructure as key tech trends.
There is limited public information on direct startup support programs, but Ezugi promotes innovation through partnerships and flexible SDK/API integration allowing rapid deployment for new operators.
Ezugi holds a significant share in the live dealer gaming segment globally, particularly within emerging markets such as Africa and India, and is recognized as an important player within Evolution Gaming's portfolio.
Major competitors include Evolution Gaming (parent company), Playtech Live, Authentic Gaming, NetEnt Live (now also part of Evolution), and Pragmatic Play Live.
Ezugi’s competitive advantages are its diversified game offerings with niche localized content, multi-studio HD broadcast capabilities, flexible integration, multi-language support, and strong presence in emerging markets.
Ezugi serves multiple regions, including regulated markets in Europe, the Americas (US states like New Jersey and Oklahoma), Latin America, Asia, Africa, and parts of Eastern Europe.
The target customers are online casino operators, land-based casinos looking to offer online live dealer games, retail betting shops, and platforms needing scalable, customizable live dealer casino solutions.
Ezugi provides white-label solutions enabling operators to launch branded live casino offerings supported by integrated back office, payments, marketing, and CRM systems.
Ezugi typically uses licensing and revenue-sharing pricing models tailored to B2B clients, combined with white-label fees depending on integration depth and customization.
Ezugi’s go-to-market strategy involves partnerships with established operators and platforms, integrating seamlessly via API, regional localization, and leveraging Evolution's global footprint.
Distribution relies on direct B2B partnerships with online operators, collaboration with platform providers, and reseller integration through third-party platforms.
Ezugi’s basic package includes more than 20 live dealer games, with over 70 tables available globally across its studios.
Supported games include live dealer games (blackjack, baccarat, roulette), live lottery, hybrid blackjack, live keno, and other table/poker variants including market-specific games like Andar Bahar and Teen Patti.
Ezugi fully supports live dealer functionality with professional dealers streaming in HD from multiple studios 24/7, featuring interactive player-dealer engagement and live chat.
The provider currently does not have verified support or offerings in VR/AR gaming.
Ezugi supports live tournament engines and integrated competition features designed to boost player engagement and operator promotional capabilities.
Ezugi offers multi-level progressive jackpot systems integrated into their live games to enhance player incentives.
Multiplayer gaming is inherent in their live dealer tables, allowing multiple players to simultaneously join a table and interact with the dealer and one another.
Player chat is fully supported, enabling communication between players and between players and dealers, enhancing the immersive experience.
Ezugi supports private tables that allow operators or players to create exclusive gaming sessions with customized settings.
Side bets are supported in card games, including blackjack and poker variants, enriching gameplay variety and increasing betting options.
There is no specific public detail on a dedicated achievement or rewards system embedded in Ezugi games.
Ezugi incorporates gamification elements such as levels, experience tracking, and badges primarily on the operator's platform layer rather than directly in the live dealer games.
The gaming interface is customizable by operators, allowing branding, language, currency choice, and table settings personalization.
Different game speeds can be managed by operators, including normal pace and faster game modes depending on game design.
As live dealer games require real-time player interaction, auto-play functionality is generally not supported.
Ezugi offers game history support to players and operators for transparency and game integrity, showing past rounds and results.
Replay functionality for disputed game situations is supported with recorded streams, enabling review for fairness and compliance.
The platform supports multiple currencies simultaneously, allowing players to wager in local or preferred currencies.
Real-time currency conversion is supported to allow seamless betting across different currencies on the platform.
There is no verified information on direct support for cryptocurrency gaming or transactions.
Ezugi currently does not provide blockchain technology integration within its gaming ecosystem.
Ezugi’s products are based on web technologies optimized for desktop and mobile platforms, streaming through cloud infrastructure with multi-operator scalable architecture.
Ezugi supports cloud deployment models ensuring scalability, high availability, and global distribution of game streaming and platform services.
There is no publicly confirmed information about containerization technology compatibility such as Docker or Kubernetes.
Database technologies supported are not publicly detailed but industry norm includes robust relational and NoSQL databases for game data and user management.
No explicit public information on microservices; however, modern B2B live dealer platforms commonly adopt microservices for flexibility and scalability.
Ezugi provides comprehensive API integration for its live dealer games, back office, payment gateways, and operator management systems.
RESTful API support is standard for Ezugi, facilitating smooth integration with operator platforms and third-party services.
There is no public confirmation about GraphQL support in Ezugi’s integration APIs.
Data exchange formats supported typically include JSON and XML for interoperability with client systems and operator platforms.
Ezugi supports real-time updates for game states, player actions, and live streaming data to ensure seamless gameplay experiences.
The platform uses secure communication protocols including SSL/TLS to safeguard data and video streams.
WebSocket technology is supported to provide low-latency, real-time communication for live dealer game interactions.
Bandwidth requirements prioritize stable high-speed internet connections, with HD streaming generally needing from 3 to 8 Mbps per user connection.
The platform implements data caching for performance optimization, reducing latency, and improving user experience during gameplay.
Content Delivery Network (CDN) support is employed to distribute streaming content efficiently and improve latency globally.
Load balancing technology is used in Ezugi’s infrastructure to distribute game traffic and ensure uptime and responsiveness.
Automatic scaling mechanisms are implemented to handle traffic spikes and maintain game performance.
Monitoring systems are integrated for performance tracking, uptime assurance, and operational troubleshooting.
Centralized logging solutions support operational analytics, debugging, and security incident tracking.
Ezugi platforms include integrated analytics to support player behavior tracking, game performance, and operator business intelligence.
A/B testing frameworks are common industry practice but there is no specific public detail regarding Ezugi’s direct support.
Ezugi provides sandbox environments for operators to test game integration and new features before full deployment.
API versioning is a standard practice to ensure backward compatibility during upgrades and feature additions.
Development tools include API documentation, SDKs, and configuration management for operators and integrators.
SDKs are generally available for popular programming languages such as JavaScript and Java to facilitate integration, although specific language support details are not publicly specified.
Automated testing is applied internally to ensure software stability and quality assurance, following industry best practices.
Continuous integration and deployment tools are likely used to streamline updates and deliver features efficiently.
Blue-green deployment methods are typically employed to reduce downtime during new releases, though specific confirmation for Ezugi is not public.
Rollback capabilities for software deployments are standard in software development to maintain stability in case of faults.
Performance monitoring systems are integrated to ensure responsiveness, especially for streaming and interactive components.
There is no public information on distributed tracing support in Ezugi’s platform architecture.
Internal use of profiling tools during development optimizes software performance but is not detailed publicly.
Hot-swapping of live components is not typically feasible for live dealer streaming but backend updates are managed with minimal disruption.
Hardware requirements include HD cameras, streaming servers, powerful encoders, and studio equipment optimized for 24/7 live broadcast.
Multi-tenancy is supported to allow operators to run multiple branded environments on a single platform infrastructure.
The platform supports thousands of concurrent users simultaneously, scalable by deployment and operator demand.
Horizontal scaling is implemented to add capacity dynamically based on user demand and traffic volume.
Ezugi’s platform is optimized for low latency, leveraging WebSocket and real-time streaming protocols to provide instant game interaction.
Studios and servers are geographically distributed globally to reduce latency and offer localized content.
Disaster recovery plans include data backup, redundant infrastructure, and failover systems to guarantee continuity.
Provably fair algorithms are not typically used in live dealer games but RNG certified games included meet certified fairness standards.
Operators can customize game branding, table settings, and regional variants; bespoke game creation may be available via partnership.
Ezugi offers white-label live casino games and platforms tailored to operator branding and operational needs.
The platform includes promotional tools such as customizable bonuses, jackpot systems, and operator-controlled campaigns.
Seasonal promotional content support is available through customization options in operator back office systems.
Updates are deployed with minimal or zero downtime using modern deployment and scaling techniques.
Different Return to Player (RTP) settings can be configured depending on operator license requirements and game rules.
Ezugi primarily focuses on live dealer games; volatility settings are relevant mainly for RNG and slot games which are part of their extended portfolio through partnerships.
Full cross-platform support is provided including desktop, mobile, and tablet through HTML5 and adaptive streaming technologies.
Games and interfaces are optimized for various screen sizes and device types for an optimal user experience.
Offline mode support is not available given the real-time nature of live dealer games.
Ezugi does not publicly state integration with specific game engines like Unity or Unreal as it focuses on live streaming rather than 3D-rendered games.
All games and platform interfaces support HTML5 to ensure broad compatibility across devices and browsers.
Ezugi supports integration with third-party systems including payment gateways, CRM, affiliate marketing, and casino management systems.
Ezugi provides integration capabilities with operator casino management systems for seamless operations.
Payment gateways can be integrated into the Ezugi platform to enable smooth deposit and withdrawal processes.
Customer Relationship Management (CRM) systems are supported via API integration to enable enhanced player management.
Marketing tools, including bonus management and campaign tracking, are integrated into the platform.
Affiliate system integrations are supported for tracking and commission management.
Business Intelligence tools integration supports in-depth reporting and analytics for operator decision-making.
The platform supports reporting frameworks that comply with regulatory requirements for transparency and auditing.
User registration methods can be configured by operators, typically including email, phone, and social login options.
Two-factor authentication support is available to enhance user account security.
Identity verification systems (KYC) can be integrated to comply with AML and regulatory standards.
Automated document verification is supported through third-party providers integrated with the platform.
Age verification systems are integrated in compliance with licensing regulations.
Geolocation verification is supported to enforce jurisdictional restrictions.
Player self-exclusion systems are implemented to support responsible gambling policies.
Deposit and betting limits are configurable to conform with operator policies and regulatory requirements.
Cooling-off periods are supported as part of responsible gambling features.
The platform includes tools for gaming behavior monitoring to identify problematic play patterns.
Alerts for suspicious activity are integrated to enhance security and compliance.
Support for VIP programs is available to reward and retain high-value players.
Operators can assign personal account managers to VIP players using CRM integrations.
Player segmentation tools are supported to customize marketing and retention efforts.
Loyalty systems with point accumulation and rewards are supported as part of operator toolsets.
Personalized bonuses and promotions are supported through flexible campaign management tools.
Referral system capabilities are integrated to encourage player acquisition.
Affiliate programs are supported to expand operator reach.
Full CRM system integrations are supported to streamline player management.
Email marketing tools integration is available for direct communication with players.
SMS notification support is offered for transactional and promotional messaging.
Push notification functionality is supported for mobile and web platforms.
Complaint and support ticketing systems are integrated to handle player issues.
Live chat support for customer service is supported either directly or via third-party integrations.
Multi-level technical and customer support structures are standard.
The support system provides multiple languages to serve diverse international customers.
Knowledge bases for operators and players are typically provided for self-service support.
Video verification is not typically used but can be integrated via third-party providers if required.
Account blocking systems are in place to comply with regulatory and security requirements.
Temporary account freezing is supported in accordance with operator policies.
Password recovery systems are included as part of the user account management tools.
The platform complies with GDPR regulations for data protection and user privacy.
Users have the right to request deletion of their data according to GDPR standards.
User data export functionality is supported for compliance with data access requests.
Ezugi integrates with multiple payment systems via operator platform connections.
Bank transfer payment methods are supported depending on operator regional setup.
There is no verified support for cryptocurrency payments directly within the Ezugi platform.
E-wallet payment options are typically integrated through operator platforms.
Mobile payment methods are supported for deposits and withdrawals through integrations.
Prepaid card payment options can be integrated as per operator choice.
Instant deposit processing is supported depending on the payment gateways used.
Scheduled deposits support is not commonly highlighted but could be implemented by operators.
Fast withdrawal options depend on the payment provider integrations used by operators.
Automated withdrawal processing is possible through integration with payment systems.
Limits on deposits and withdrawals are configurable per regulatory and operator policies.
Multi-currency support is enabled across gaming and transactions.
Real-time automatic currency conversion is implemented to facilitate cross-border play.
There is no verified support for simultaneous fiat and cryptocurrency transactions.
DeFi protocol integration is not currently supported.
There is no information on cryptocurrency staking support.
Escrow systems for large transactions are not publicly detailed.
Multi-signature crypto payment support is not available.
Anti-money laundering systems are integrated via KYC, transaction monitoring, and compliance tools.
Automated transaction screening is provided to detect suspicious or non-compliant activity.
Sanctions list integrations are part of standard compliance practices.
Suspicious activity reporting systems are integrated per regulatory requirements.
Tax accounting features are typically incorporated within operator tools.
Automated report generation assists compliance and operational efficiency.
Integration with local tax systems depends on operator setups.
Transaction fee accounting support is configurable by operators.
Payment reconciliation systems are integrated to ensure financial accuracy.
Chargeback handling support is provided via operator payment gateway solutions.
Fraud detection systems enhance payment security.
3D Secure authentication is supported through payment gateways integrated by operators.
Credit risk assessment systems are not natively provided but can be integrated.
There is no evidence of installment payment support.
Buy-now-pay-later services integration is not supported.
Corporate banking support for B2B clients is managed through operator financial solutions.
Auto refunds processes depend on payment systems used by the operator.
Ezugi holds certifications for security and compliance including ISO and PCI DSS through parent company Evolution and relevant authorities.
Compliance with ISO 27001 is supported and maintained at infrastructure level.
PCI DSS certification is adhered to via payment processing integration partners.
Full GDPR compliance for user data and operational security is implemented.
Licensed by Curacao, Isle of Man, with regulatory recognition from MGA and others.
eCOGRA certification is not specifically confirmed.
Games are tested by GLI-accredited labs such as iTech Labs and BMM.
iTech Labs certification is held for game fairness and technical standards.
Regular security audits are conducted to maintain compliance and platform integrity.
Penetration testing is an ongoing practice implemented for platform security.
No public information on active bug bounty programs.
Data encryption at rest is implemented following industry standards.
Data encryption in transit via TLS/SSL is standard practice.
End-to-end encryption is employed to secure player data and live streams.
Secure key management systems are used to protect cryptographic keys.
Hardware Security Modules are likely employed at data center and infrastructure level.
Intrusion Detection Systems (IDS) are part of security architecture.
DDoS protection services are integrated to safeguard platform availability.
Firewalls and Web Application Firewalls (WAF) are implemented for perimeter and application security.
Rate limiting is configured to prevent abuse and ensure fair resource allocation.
Continuous security monitoring systems are in place for threat detection.
Security Information and Event Management (SIEM) integration supports real-time analysis.
Automated incident alerting is configured for rapid response.
Formalized incident response procedures exist for security events.
Comprehensive backup and disaster recovery systems ensure business continuity.
Geographic redundancy in server and data center location supports resilience.
Recovery Time Objective (RTO) and Recovery Point Objective (RPO) guarantees align with industry best practices.
Business continuity planning is established to minimize operational disruptions.
Strict access control systems enforce data and system security.
Role-based access control (RBAC) is implemented for managing user permissions.
Complete audit trails record all critical user and system actions.
Built-in analytics provide insights into game performance and player behavior.
Real-time analytics support for operators to track sessions and trends.
Operator dashboards are provided with comprehensive controls and reporting.
Custom reporting capabilities enable tailored data views and analysis.
Automated report generation assists compliance and operational efficiency.
Scheduled reporting is supported to deliver regular updates.
Data can be exported in common formats such as CSV, XLSX, and JSON.
Data mining is enabled on player and game metrics for business intelligence.
Predictive analytics tools help forecast player behavior and trends.
Machine learning analytics are integrated for enhanced data insights and personalization.
Detailed player behavior analytics assist operators in retention and responsible gaming.
Cohort analysis tools segment players by behavior and demographics.
Lifetime Value (LTV) calculations support marketing and retention strategies.
The platform supports churn prediction analytics for proactive engagement.
Revenue optimization tools and analytics are built-in to maximize profitability.
Support is offered via email, phone, live chat, and ticketing for technical and operational issues.
24/7 technical support is available to ensure platform uptime and issue resolution.
Multi-level support structures address varying client needs efficiently.
Remote diagnostics capabilities assist with troubleshooting and maintenance.
On-site support is offered as needed for major operational setups.
A ticketing system manages support requests and tracks resolution progress.
Service Level Agreements (SLA) stipulate uptime and support response time guarantees.
Priority support options exist for high-value or critical clients.
Dedicated account and support managers are assigned for key operator clients.
Migration assistance is provided to onboard operators from legacy systems or other providers.
