GammaStack is a comprehensive IT solutions provider specializing in advanced iGaming software development, including casino CRM systems that enable casinos to manage customer relationships through data-driven player engagement, personalized marketing, loyalty management, and operational efficiency. Their casino CRM platform supports centralized data management and regulatory compliance, aimed at boosting player retention and business growth.
Casino CRM software provider and platform developer within the broader category of iGaming software solutions.
The primary purpose is to provide scalable, customizable CRM solutions that help online casino operators enhance customer engagement, personalize player experiences, automate marketing efforts, and ensure compliance with industry regulations, targeting online casino operators and gaming businesses.
Online casino, live dealer casinos, sportsbook, fantasy sports, virtual sports, bingo, poker, and sweepstakes casinos.
B2B focused, offering turnkey, white-label, and custom casino CRM software solutions tailored to operators' business needs.
GammaStack is distinguished by its highly customizable CRM platform with features like player segmentation, PAM system, loyalty program management, push notifications, real-time communication, multi-channel engagement, advanced analytics, compliance tools, and 100% customer data ownership.
GammaStack
GammaStack has over 13 years of experience in the industry, established circa 2010-2012 timeframe.
Registered primarily in Delaware, United States, with significant operational presence in Latvia and India.
Headquarters in Riga, Latvia; development centers and strategic hubs in Indore, India; and Malta. The company supports global clientele through these regional bases.
Over 13 years offering iGaming and casino CRM solutions.
Approximately 350+ IT professionals and developers.
Products and interfaces support multiple languages common in target markets, including English and potentially regional languages based on localization capabilities.
Supports extensive regional localization including multiple languages, currency options, and compliance with local gaming regulations to effectively serve diverse global markets.
To deliver innovative, scalable, and customer-centric IT and iGaming solutions with a focus on performance, integrity, and professionalism, aiming to empower clients in digital transformation within gaming.
Privately held partnership structure.
Nominated for major industry awards such as SBC Awards; holds certifications for RNG and compliance, though specific notable certifications like ISO or eCOGRA are not explicitly detailed.
Participates in professional iGaming associations and frequently engages in industry events such as SBC Summit.
Developed multiple turnkey and custom iGaming solutions; launched the GS Core platform integrating casino, sportsbook, live dealer, and more; expanded global presence with offices and R&D hubs; continuous upgrades to CRM and PAM systems.
No verified information available about IPO or current plans for external investment attraction.
Offers partner programs for integrators and affiliates including reseller options, white-label partnerships, and extensive affiliate management integrated within their CRM.
Incorporates responsible gambling tools within the CRM platform such as player self-exclusion, player behavior monitoring, and limits on betting and deposits.
Adheres to general environmental awareness and best practice standards typical of IT service providers but no specific environmental certifications publicly noted.
Provides specialized training and certification programs for casino operators on using their CRM and operator tools to maximize player retention and marketing effectiveness.
Focus on enhancing AI-driven analytics, improving mobile responsiveness, expanding integrations with crypto and blockchain technologies, and continually refining personalization and automation capabilities.
Plans to deepen market penetration in Europe, Asia, and emerging iGaming regions by expanding product localization and compliance support.
Maintains dedicated research and development teams focused on AI, blockchain, mobile platforms, data analytics, and CRM innovation within their Indore and Latvia offices.
Actively integrates AI predictive analytics, machine learning for player behavior insights, blockchain for fairness and crypto payments, mobile-first design, and cloud scalability.
Offers customized solutions and technical support which can benefit startups looking for scalable CRM systems, but no explicit startup accelerator program is publicly promoted.
Recognized as a significant mid-tier competitor in the iGaming software provider market, especially noted for CRM and platform scalability, though not a market leader globally.
Competitors include BetConstruct, EveryMatrix, Pragmatic Solutions, NetEnt (Evolution), and other established iGaming software and CRM solution providers.
Combination of deep customization ability, extensive vertical integration across sportsbook and casino, strong compliance framework, multilingual support, and cost-effective turnkey solutions.
Serves Europe, Asia, North America, and globally with localized products tailored for regulated markets.
Online casino operators, sportsbooks, game aggregators, and iGaming businesses seeking scalable CRM and platform solutions.
Offers white-label CRM solutions that allow operators to launch quickly with custom branding and feature flexibility.
Flexible pricing models including licensing, revenue share (low or no GGR share), and custom development fee structures.
Focus on direct B2B sales, industry event participation, strategic partnerships with third-party providers, and showcasing technological innovations.
Utilizes a global reseller network, partners with third-party integrators and affiliates for broader market reach.
The CRM platform is integrated with hundreds to thousands of games across multiple verticals; exact games count in the basic package varies by client needs.
Supports slots, table games, live dealer games, virtual sports, bingo, poker, dice, crash games, and more.
Fully supports live dealer casino integrations through the CRM platform for real-time player engagement.
No verified information on VR/AR game support; industry standard is limited in this regard.
Supports tournament and competition management features within the CRM for player engagement and retention.
Offers integration capabilities with progressive jackpot systems.
Supports multiplayer game formats where applicable within casino and betting verticals.
Supports player chat functionalities to facilitate real-time communication between players and customer support.
Capability to create private tables is supported through the live casino CRM modules.
Supports side bets in applicable card games offering enhanced gameplay options.
Includes achievement and rewards frameworks that can be tailored to operator-specific loyalty programs.
Supports gamification elements like levels, experience points, and badges to increase player engagement and retention.
Offers interface personalization for players including customized offers, player preferences, and adaptive UI elements.
Game speed options are generally dependent on game providers integrated; CRM supports management without altering core game speeds.
Auto-play functionality is supported through integration with slot and casino game providers.
Provides detailed game history and player activity reports for transparency and compliance.
Replay support for dispute resolution is typically governed by game providers; CRM supports tracking related player data.
Supports multi-currency handling and display within player accounts and transactions.
Real-time currency conversion features are integrated for smooth financial operations.
Supports cryptocurrency payments and transactions, enabling crypto gaming functionalities.
Integrates blockchain technology for gaming fairness, crypto payments, and secure player verification.
Built on scalable, modular platforms suitable for integration with web, mobile, and cloud-based deployment environments.
Full support for cloud-based deployment and hosting solutions to ensure scalability and availability.
Compatible with containerization technologies such as Docker and Kubernetes for modern deployment pipelines.
Supports popular enterprise databases like MySQL, PostgreSQL, and NoSQL databases for large-scale data management.
Employs microservices architecture for modular development, scalability, and easier integration.
Provides extensive APIs for integration with third-party services including payment gateways, game providers, and marketing tools.
Supports RESTful APIs for flexible and standardized integration.
No verified information about GraphQL support currently.
Supports common data exchange formats like JSON and XML for interoperability.
Supports real-time updates for player activity, notifications, and CRM dashboard data.
Uses standard web communication protocols including HTTPS, WebSocket, and TCP/IP for secure data transmission.
Supports WebSocket protocols to enable real-time game data and CRM interactions.
Optimized for standard broadband speeds; adaptive technologies help cater to various network conditions.
Implements data caching to enhance system performance and reduce latency.
Supports content delivery network (CDN) usage for faster game content and data delivery globally.
Incorporates load balancing features to maintain system availability and performance during high traffic.
Supports automatic scaling in cloud environments to handle varying player loads dynamically.
Integrated monitoring tools provide real-time operational insights and alerts for uptime and performance.
Centralized logging capabilities help with troubleshooting, compliance, and auditing.
Built-in analytics provide insights on player behavior, marketing performance, revenue, and risk management.
Supports A/B testing functionalities to optimize player offers, UI/UX, and marketing campaigns.
Provides sandbox environments for testing new features, integrations, and updates safely before production.
Implements API versioning to maintain backward compatibility and enable smooth updates.
Offers developer tools including SDKs, documentation, and integration kits to streamline CRM integration.
Provides SDKs primarily in popular programming languages like JavaScript, Java, and .NET.
Supports automated testing frameworks to ensure reliability of updates and integrations.
Employs continuous integration and deployment pipelines for rapid and safe software releases.
Supports blue-green deployment strategies to minimize downtime during updates.
Provides rollback mechanisms in case of failed deployments or critical issues.
Integrates performance monitoring tools to track system health and optimize operations.
Supports distributed tracing to diagnose issues across microservices and complex workflows.
Includes profiling tools for performance tuning and resource optimization.
Some support for hot-swapping components is provided to enable updates without downtime.
Standard server hardware or cloud infrastructure with typical CPUs, RAM, and storage capacities required for enterprise-grade operations.
Supports multi-tenancy allowing multiple operators or brands to run on the same instance with data separation.
Scalable to support tens of thousands of concurrent users depending on infrastructure.
Fully supports horizontal scaling particularly in cloud environments to accommodate growth.
Designed for low latency to ensure real-time player interactions and CRM responsiveness.
Supports global geographic distribution with data centers or cloud nodes to reduce latency and comply with data locality.
Includes disaster recovery and backup capabilities to ensure business continuity.
Integrates provably fair algorithms where applicable, mainly related to blockchain-enabled games.
Supports custom game development and integration within the gaming platform.
Provides white-label options for games and casino platforms with full branding control.
Equipped with tools for creating and managing promotional campaigns, bonuses, and loyalty rewards.
Supports implementation of seasonal and event-based content promotions within the CRM.
Enables zero-downtime update mechanisms through modern deployment strategies.
Supports configuration of different RTP (Return to Player) settings according to game or operator requirements.
Allows operators to manage slot volatility profiles to balance player experience and risk.
Fully cross-platform compatible supporting desktop, mobile, and tablet devices.
Optimized for varying screen sizes and device types to deliver consistent user experience.
No verified support for offline game mode; generally online connectivity required.
Compatible with popular game engines like Unity and Unreal for custom game developments.
Fully supports HTML5 for all games ensuring broad device compatibility.
Supports extensive third-party integrations including game aggregators, payment gateways, KYC providers, and affiliate platforms.
Integrates with major casino management systems to streamline operations and reporting.
Supports multiple global payment gateways including fiat and cryptocurrency options.
Offers seamless integration capabilities with external CRM and marketing automation systems.
Integrates marketing automation tools for email campaigns, push notifications, and player retention.
Provides comprehensive affiliate program support within the CRM for tracking and management.
Integrates with business intelligence tools for advanced reporting and analytics.
Supports integration with regulatory compliance and reporting systems ensuring adherence to legal frameworks.
Supports multiple user registration methods including email, phone number, and social media accounts.
Implements two-factor authentication for enhanced account security.
Integrates Know Your Customer (KYC) systems for identity verification.
Supports automated document verification to expedite KYC processes.
Incorporates age verification systems to comply with legal age requirements.
Provides geolocation verification to restrict access based on jurisdictional regulations.
Supports player self-exclusion mechanisms as part of responsible gambling measures.
Allows configuration and enforcement of deposit and betting limits per player.
Supports cooling-off period enforcement to promote responsible gambling practices.
Implements player behavior monitoring tools to detect problematic behavior.
Provides suspicious activity alerts for fraud prevention and compliance.
Supports VIP program management to reward high-value players.
Enables assignment of personal account managers for VIP players within the CRM.
Advanced player segmentation to create targeted customer groups based on behavior and preferences.
Fully functional loyalty points system allowing accumulation and redemption of rewards.
Supports personalized bonus offers tailored to individual player profiles.
Includes referral system functionalities to encourage player acquisition.
Comprehensive affiliate program support integrated within the platform.
Fully integrates with other CRM systems to unify customer data and marketing efforts.
Supports email marketing campaigns with analytics and automation.
Offers SMS notification capabilities for promotions and communications.
Supports push notifications for real-time player engagement.
Implements complaint and dispute resolution systems within customer support tools.
Provides live chat support for customer service interaction.
Offers multi-level support systems to handle varying tiers of customer issues.
Supports multilingual customer support to serve global player bases.
Provides a knowledge base for self-service and operator training.
Some integrations with video verification services for enhanced KYC where needed.
Enables account blocking capabilities for fraudulent or suspicious accounts.
Supports temporary freezing of player accounts on demand.
Provides password recovery and reset systems.
Compliant with GDPR for user data privacy and protection.
Supports the legal right to data deletion under GDPR and other regulations.
Allows users to export their personal data as per compliance requirements.
Integrates with multiple payment systems supporting fiat and cryptocurrencies.
Supports bank transfer payment and withdrawal options.
Fully supports cryptocurrency payments and wallets.
Integrates with popular e-wallet systems for deposits and withdrawals.
Supports mobile payment options and wallets.
Allows prepaid card payments depending on operator integration.
Supports instant deposit processing to improve player experience.
Provides scheduled deposit functionality if requested by operators.
Enables fast withdrawal processing capabilities.
Supports automated withdrawal processes subject to operator policies.
Configurable deposit and withdrawal limits for compliance and player control.
Supports handling of multiple currencies simultaneously.
Automatic currency conversion feature integrated within the financial system.
Supports handling of simultaneous fiat and cryptocurrency transactions.
No verified information about decentralized finance (DeFi) protocol integrations.
No verified support for cryptocurrency staking functionalities.
No verified public information on offering an escrow system for transactions.
No verified multi-signature support specifically for crypto payments.
Implements anti-money laundering (AML) systems with transaction monitoring and reporting.
Supports automatic transaction screening for fraud and compliance.
Integrates sanctions lists and blacklists for regulatory compliance.
Provides suspicious activity reporting tools as part of compliance framework.
Incorporates tax accounting features to simplify operator obligations.
Supports automated report generation capabilities.
Integrates with tax systems for seamless reporting and compliance.
Supports accounting for transaction fees within the financial system.
Provides payment reconciliation tools to verify transactions and balance accounts.
Supports chargeback handling with dispute management processes.
Implements fraud detection systems specifically for payment security.
Supports 3D Secure authentication to enhance transaction security.
No verified information on credit risk assessment tools.
No verified offering of installment payment options.
No verified support for buy-now-pay-later (BNPL) services.
Supports corporate banking solutions for B2B clients handling.
Supports automatic refund processing as per operator rules.
Holds relevant security certificates to ensure product safety; specific certificates not explicitly listed.
No confirmed ISO 27001 certification publicly noted.
PCI DSS certification support provided to ensure payment data security.
Fully supports GDPR security compliance frameworks.
Holds certifications for compliance with various gambling commissions depending on client region.
Supports eCOGRA certification requirements where applicable.
Games and RNG systems undergo GLI testing as part of quality assurance.
Supports testing and certification by iTech Labs for RNG and game fairness.
Conducts regular security audits for software and infrastructure integrity.
Supports penetration testing to identify and mitigate security vulnerabilities.
No publicly known bug bounty program.
Provides data encryption at rest to protect sensitive information.
Supports strong data encryption in transit using industry standards.
Provides end-to-end encryption for secure communication and data handling.
Uses robust key management systems for encryption keys.
No explicit information regarding hardware security module (HSM) support.
Includes intrusion detection systems to monitor and prevent unauthorized access.
Implements DDoS protection to safeguard against service interruptions.
Employs firewall and web application firewall (WAF) protections.
Provides rate limiting to mitigate abuse and ensure service stability.
Offers continuous security monitoring systems.
Supports integration with Security Information and Event Management (SIEM) platforms.
Features automatic incident alerting for security and operational issues.
Maintains incident response procedures and teams for rapid recovery.
Implements backup systems along with comprehensive disaster recovery plans.
Supports geographic redundancy in data storage and system deployment for resilience.
Offers Recovery Time Objective (RTO) and Recovery Point Objective (RPO) guarantees aligned with industry best practices.
Maintains business continuity plans to ensure uninterrupted services.
Employs strong access control mechanisms.
Supports role-based access control to regulate user permissions.
Maintains detailed audit trails for all significant actions for security and compliance.
Provides built-in analytical tools covering player behavior, marketing, and operational data.
Supports real-time analytics for immediate insights and decision-making.
Offers comprehensive operator dashboards for management and monitoring.
Provides customizable reporting options.
Supports automated report generation capabilities.
Operates scheduled reporting for periodic compliance and performance tracking.
Allows data export in multiple formats such as CSV, JSON, and XML.
Supports data mining features for deeper insights into player behavior and trends.
Implements predictive analytics models to forecast player actions and revenue trends.
Uses machine learning algorithms to enhance analytics accuracy and personalization.
Offers detailed analytics related to player behavior and lifecycle management.
Supports cohort analysis to track player groups over time.
Includes tools for calculating lifetime value of players.
Provides churn prediction analytics to reduce player dropout.
Offers revenue optimization tools through targeted marketing and personalized incentives.
Provides multiple technical support channels including email, phone, and live chat.
Offers 24/7 technical support availability.
Implements multi-level support systems to handle complex issues efficiently.
Supports remote diagnostics for troubleshooting.
Offers onsite support depending on client location and contract.
Employs a ticketing system for incident and request management.
Provides SLA guarantees defining uptime and service quality.
Offers priority support services for critical clients.
Assigns dedicated account and support managers for VIP clients.
Provides migration assistance to onboard new clients onto their CRM and platform ecosystem.
